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DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year warranty, your Dyson appliance will be
covered for parts and labour for 5 years from the date of purchase, subject
to the terms of the warranty. If you have any questions about your Dyson
appliance, call the Dyson Helpline with your serial number and details
of where/when you bought the appliance or contact us via the Dyson
website. Most questions can be solved over the phone by one of our trained
Dyson experts.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under warranty, and it
is a covered repair, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure that you receive a prompt and efficient service, please
register as a Dyson appliance owner. There are three ways to do this:
•
Online at www.dysoncanada.ca
•
Telephone the Dyson Helpline on 1-877-397-6622
•
Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an
insurance loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY.
WHAT IS COVERED
•
Your Dyson appliance is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used
for normal domestic purposes in accordance with the Dyson Operating
Manual. Please retain your proof of purchase. If you do not have your proof
of purchase, your warranty will start 90 days after the date of manufacture,
according to Dyson's records. This warranty provides, at no extra cost to you,
all labour and parts necessary to ensure your appliance is in proper operating
condition during the warranty period. The replacement of any part of your
appliance under warranty will not extend the period of warranty. Any parts
which are returned to Dyson will become the property of Dyson. Please call the
Dyson Helpline at 1-877-397-6622 for more information.
•
This warranty is valid only in the country in which the appliance
was purchased.
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs, damages or repairs
incurred as a result of, due to, or from:
•
Purchases of appliances from unauthorized dealers.
•
Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
•
Use of the appliance other than for normal domestic purposes within Canada,
e.g. for commercial or rental purposes.
•
Use of parts not in accordance with the Dyson Operating Manual.
•
Use of parts and accessories other than those produced or recommended
by Dyson.
•
External sources such as weather, electrical outages or power surges.
•
Repairs or alterations carried out by unauthorized parties or agents.
•
Clearing blockages from your appliance or washing of the filter.
•
Normal wear and tear, including normal wearing parts, such as clear bin,
filter, brush bar, and power cord (or where external damage or abuse is
diagnosed), carpet or floor damage due to use not in accordance with Dyson's
Operating Manual or failure to turn the brush bar off when necessary.
•
Reduction in battery discharge time due to battery age or use
(where applicable).
•
Damage as a result of use not in accordance with the rating plate.
•
Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.
•
Additionally, this limited warranty does not apply to any appliance that has
had the serial number altered or removed.
WARRANTY SERVICE
•
Please fill out and return the Warranty Form, or register online at
www.dysoncanada.ca.
•
Before a service can take place, the terms of the warranty require that you
contact the Dyson Helpline with your model name/number, serial number,
date and place of purchase.
•
Please keep your purchase receipt in a safe place to ensure that you have
this information.
•
All work will be coordinated by Dyson Canada Limited or its
authorized agents.
•
Any replaced defective parts will become the property of Dyson.
•
Service under this warranty will not extend the period of this warranty.
•
If your appliance is not functioning properly, please call the Dyson Helpline
on 1-877-397-6622. Most issues can be rectified over the telephone by our
trained Dyson Helpline staff.
WARRANTY LIMITATIONS AND EXCLUSIONS
•
Any implied warranties relating to your appliance including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
Provinces and/or Territories and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service
described above.
•
Dyson Canada Limited will not be liable for any consequential damages or
incidental damages you may incur in connection with the purchase and use of
your appliance.
•
This limited warranty gives you specific legal rights. You may also have other
rights which vary by Province and/or Territory.
•
This limited warranty is not transferable.
•
This limited warranty is only available in Canada.
SUMMARY OF COVER
•
You must provide proof of purchase before any work can be carried out
on your Dyson appliance. Without this proof, any work carried out may be
chargeable. Keep your receipt.
•
All work will be carried out by Dyson Canada Limited or its authorized agents.
•
Any parts which are replaced by Dyson will become the property of Dyson
Canada Limited.
•
The repair or replacement of your appliance under warranty will not extend
the period of warranty.
•
The warranty provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
IMPORTANT DATA PROTECTION INFORMATION
You will need to provide us with basic contact information when you register
your Dyson Product or the Dyson Link app;
WHEN REGISTERING YOUR DYSON APPLIANCE:
•
You will need to provide us with basic contact information to register your
product and enable us to support your warranty.
WHEN REGISTERING VIA THE DYSON LINK APP
You will need to provide us with basic contact information to register the
Dyson Link app; this enables us to securely link your product to your instance
of the app.
•
When you register, you will have the opportunity to choose whether you would
like to receive communications from us. If you opt-in to communications
from Dyson, we will send you details of special offers and news of our
latest innovations.
CONFORMITY INFORMATION
Industry Canada statements.
Your serial number can be found on your rating plate which is behind the clear bin.
Note your serial number for future reference.
This illustration is for example purposes only.
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