Dyson V11 Total Clean vacuum User Manual page 15

Please register as a Dyson machine owner
To help us ensure that you receive a prompt and efficient service, please register as a Dyson
machine owner. There are three ways to do this:
• Online at www.dysoncanada.ca
• Telephone the Dyson Helpline on 1 877 397-6622
• Complete the enclosed Warranty form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an insurance loss, and
enable us to contact you if necessary.
Limited 2-year warranty
Terms and conditions of the Dyson 2-year limited warranty
What is covered
• Your Dyson machine is warranted against original defects in materials and workmanship
for a period of two years from the date of purchase, when used for normal domestic
purposes in accordance with the Dyson User manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start 90 days after the date of
manufacture, according to Dyson's records. This warranty provides, at no extra cost to you,
all labour and parts necessary to ensure that your machine is in proper operating condition
during the warranty period. The replacement of any part of your machine under warranty
will not extend the period of warranty: however, your warranty will be extended for any time
your machine is being repaired or retained for work being performed under the warranty.
Any parts which are returned to Dyson will become the property of Dyson. Please call the
Dyson Helpline on 1-877-397-6622 for more information.
• This limited warranty is subject to the following terms:
What is not covered
Dyson Canada Limited shall not be liable for costs, damages or repairs incurred as a result of,
due to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Dyson User manual.
• Use of the machine other than for normal domestic purposes within Canada, e.g. for
commercial or rental purposes.
• Use of parts not in accordance with the Dyson User manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as the clear bin, filter,
tools and power cord (or where external damage or abuse is diagnosed), carpet or floor
damage due to use not in accordance with the Dyson User manual.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any machine that has had the serial
number altered or removed.
Warranty limitations and exclusions
• Any implied warranties relating to your machine including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the duration of
this warranty. This limitation is not allowed by some Provinces and/or Territories and so this
limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described above.
• Dyson Canada Limited will not be liable for any consequential damages or incidental
damages you may incur in connection with the purchase and use of your machine.
• This limited warranty gives you specific legal rights. You may also have other rights which
vary by Province and/or Territory.
• This limited warranty is not transferable.
• This limited warranty is only available in Canada.
Warranty service
• Please fill out and return the Warranty form, or register online at www.dysoncanada.ca
• Before a service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of purchase.
• Please keep your purchase receipt in a safe place to ensure that you have this information.
• All work will be coordinated by Dyson Canada Limited or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline on
1-877-397-6622. Most issues can be rectified over the telephone by our trained Dyson
Helpline staff.
Important data protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your warranty.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will send
you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com.
Conformity information
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