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Logitech M185 Faq
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Logitech M185 Faq

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We've put everything you need to get started with your Wireless Mouse M185 right here. If you
still have questions browse the topics on the left.
Frequently Asked Questions
 +Scrolling issues with Windows 8.1 Consumer Preview version
Initial testing with Windows 8.1 Consumer Preview version reveals a scrolling issue with IE11
and Windows 8 apps, as well as on the Windows Start screen itself:
Moderate to fast scrolling can become unresponsive until you stop scrolling. Then, the
page will jump a long distance, usually to either the beginning or the end.
We're working with Microsoft to resolve this issue.
As a workaround, you can modify your scrolling settings in IE11. Here's how:
1. Launch IE11.
2. Open Internet Options and select the Advanced tab.
3. In the Browsing section, clear "Use smooth scrolling".
FAQ

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Summary of Contents for Logitech M185

  • Page 1 We've put everything you need to get started with your Wireless Mouse M185 right here. If you still have questions browse the topics on the left. Frequently Asked Questions  +Scrolling issues with Windows 8.1 Consumer Preview version Initial testing with Windows 8.1 Consumer Preview version reveals a scrolling issue with IE11 and Windows 8 apps, as well as on the Windows Start screen itself: ...
  • Page 2 4. In the Security section, clear "Enable Enhanced Protected Mode", and then click OK.
  • Page 3 Disabling Enhanced Protected Mode degrades the security settings in IE11. Please consider this before you make this change. 5. Restart your computer.  +Cleaning Logitech keyboards and mice Before you clean your device: Unplug it from your computer and make sure it’s turned off.

  • Page 4: Google Chrome

    SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps. Google Chrome To disable the Logitech SetPoint smooth scrolling plug-in for Google Chrome: 1. Launch Chrome. 2. Click the icon on the upper-right corner and select Settings.
  • Page 5 3. Select Extensions > Logitech SetPoint and clear Enabled.
  • Page 6 4. Close and re-open your browser for the settings to take effect. Internet Explorer To disable the Logitech SetPoint smooth scrolling plug-in for Internet Explorer: 1. Select Control Panel > Network and Internet > Internet Options. 2. On the Programs tab, click Manage add-ons.
  • Page 7 3. Select Logitech SetPoint and then click Disable. NOTE: If the plug-in is currently disabled, the Enable button will appear instead.
  • Page 8 4. Click Close to close the dialog box. NOTE: To enable the smooth scrolling plug-in, follow the steps above, and in step 4, click Enable. 5. Close and re-open your browser for the settings to take effect. Windows 8 Start screen apps If scrolling is too fast or too slow with some of your Windows 8 Start screen apps, try the following: ...
  • Page 9 1. Launch SetPoint by clicking the SetPoint icon in the Notification area and select Mouse and Keyboard Settings. 2. Click on Pointer Settings, and clear Enable Smooth Scrolling. 3. Click Apply and then OK to exit the SetPoint User Interface. NOTE: When you disable smooth scrolling in SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps.
  • Page 10 Use a standard, USB-extender cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector. A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information).
  • Page 11 Make sure your USB 2.0 wireless receiver is in the USB 2.0 connector closest to your wireless peripheral:...
  • Page 12 Use a USB extended cable to position your wireless receiver as far away from your USB 3.0 peripheral as possible:...
  • Page 13  +Windows 8 and Windows 10 product support and device compatibility To check if your Logitech product works with Windows 8 or Windows 10, first select the appropriate product category from the list below.  Mice and keyboards  Tablet and laptop accessories ...
  • Page 14  +Customizing the M185 mouse with Logitech SetPoint software Follow these links to learn how you can customize your mouse using Logitech SetPoint mouse and keyboard software: NOTE:...
  • Page 15 Linux Kernel 2.6+ NOTE: The M185 is not supported on Windows 98, Windows ME, Windows 2000, and UNIX.  +USB receiver storage for the M185 Your mouse was designed with a space where you can store the USB receiver. When you're not using the mouse, you can store the receiver inside of it.
  • Page 16 2. Locate the small rectangular slot next to the battery compartment. 3. Slide the receiver into the slot. It will fit facing either way. 4. Replace the battery cover.  +M185 Technical Specifications NOTE: Information is for reference only and may be subject to change.
  • Page 17 75g mm (2.65 60 mm (2.36 inch) 99 mm (3.89 inch) 39 mm (1.54 inch) Mouse ounces) 14 mm (0.55 inch) 19 mm (0.75 inch) 6 mm (0.24 inch) 2g (0.07 ounces) Receiver  +M185 battery life and replacement Battery Requirements:...
  • Page 18 Requires 1 AA alkaline battery  Expected battery life is up to 12 months (1 year) Checking battery status You can check the battery status for your mouse using the Logitech SetPoint mouse and keyboard software. See answer 360023241914 for instructions.
  • Page 19 Extending battery life Your mouse enters standby mode to conserve power when it's not in use. Here are some other ways you can help extend the battery life:  Use only alkaline batteries. Non-alkaline batteries (such as NiMH or NiCd) operate at a lower voltage and may affect the battery life.
  • Page 20  +Purchasing a replacement Unifying USB receiver for the M185 Your M185 mouse is a "Unifying ready" device that can be used with any Unifying USB receiver. If you've lost or damaged your receiver, you can purchase a replacement from the...
  • Page 21 To determine if a receiver is Unifying, look for this logo: NOTE: Although this device is supported by the Unifying USB receiver, SetPoint and Logitech Control Center (LCC) support depend on the specific product.  +M185 mouse is not working or frequently loses connection ...
  • Page 22 360023403293 4. Turn on your mouse. Reconnecting your M185 1. Download the correct version of the Logitech SetPoint mouse and keyboard software from the M185 Downloads Page. 2. Press the Windows key with the up arrow to Run.
  • Page 23 4. Follow the on-screen instructions to turn your mouse off and then back on. 5. When your mouse is detected, you'll see the confirmation message below. Click Yes and then Next.

  • Page 24: Windows Xp

    6. Click Finish to exit the Logitech Unifying Software. Your mouse should now be connected. If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again. Mouse frequently stops working If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions: ...
  • Page 25 Default Start Menu: Start > Control Panel > Uninstall a program Classic Start Menu: Start > Settings > Control Panel > Programs and Features 2. Select "Logitech SetPoint" from the list. 3. Click Uninstall. 4. Follow the on-screen instructions to remove SetPoint from your system.
  • Page 26 You may need to restart your computer to finish uninstalling SetPoint. Windows 10 1. Go to Programs and Features: Right-click on the Windows logo on the bottom left of the window, then click Programs and Features 2. Select Logitech SetPoint from the list of programs.
  • Page 27 If you don't already have it installed, you can download Unifying software from the Software Downloads page. Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software Macintosh: Application / Utilities / Logitech Unifying Software 2. At the bottom of the Welcome screen, click Next.
  • Page 28 NOTE: These instructions use Windows screenshots. Macintosh will look slightly different, but the instructions are the same. 3. When you see the "Restart the device…" screen, follow the on-screen instructions to turn your device off and then back on.
  • Page 29 4. When your device is detected, you'll see a "We have detected your…" confirmation screen. If you connected a: Keyboard: Type a test message in the field provided to make sure it works. Mouse: Move it around to see if the cursor moves with it. If your device connected successfully, click Yes and then Next.
  • Page 30 If your device doesn't work right away, wait a minute to see if it connects. If it doesn't, select No and then click Next to restart the pairing process from Step 1 above. 5. Click Finish to exit the Logitech Unifying Software (or Pair Another Device to pair additional devices). Your device should now be connected.
  • Page 31 Default Start Menu view: Start > Control Panel > Add/Remove Programs Classic Start Menu view: Start > Settings > Control Panel > Add/Remove Programs 2. Select Logitech SetPoint from the list of programs displayed. 3. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint.

  • Page 32: Windows Vista And Windows 7

    If the My Mouse / My Keyboard tab is still missing: 1. Right-click on the SetPoint icon in the system tray (at the bottom right of your screen) and select Exit. 2. Click the Windows Start button. 3. Choose Run. 4.
  • Page 33 2. Select Logitech SetPoint from the list of programs displayed. 3. Click the Uninstall button highlighted above and follow the on-screen instructions to uninstall SetPoint. 4. Download and install the latest version of SetPoint from the Web Download page. After your system restarts, open SetPoint to make sure the My Mouse / My Keyboard tab is available.
  • Page 34 You may need to restart your computer to finish uninstalling SetPoint.  +Mouse doesn’t display in LCC and can’t be programmed for Mac This mouse model isn't supported by the Logitech Control Center (LCC) for Macintosh, but might still work as a basic mouse on a Mac.
  • Page 35 If a device is not supported in the LCC, there won't be an image for it.
  • Page 36  +Mouse double-clicks when clicked once  My mouse has been double-clicking from the first day of usage  My mouse has been working fine until recently and now it's double-clicking If your mouse double-clicked from the first day of usage, check the Windows setting called Single-click to open an item.
  • Page 37 1. Click on the magnifying glass to bring up the Search menu, type ‘single-click’, and then select Specify single- or double-click to open. 2. Select the General tab, and under Click items as follows, make sure Double-click to open an item (single-click to select) is the selected option. Disabling the Single-Click to open option in Windows 7/Vista...
  • Page 38 1. Open your computer window by clicking on Computer. 2. Click Folder and Search Options in the file menu under Organize. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected. 4. Click on OK to save the settings. 5.
  • Page 39 Additional help If the steps above do not help, or if your mouse has only recently begun to double-click, please contact Logitech Customer Care.  +Backup device settings to the cloud in Logitech Options INTRODUCTION HOW IT WORKS WHAT SETTINGS GET BACKED UP...

  • Page 40: How It Works

    HOW IT WORKS When you are logged into Logitech Options with a verified account, your device settings are automatically backed up to our cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown in the screenshots below):...
  • Page 41 The settings for a device are backed up for every computer that you have your device connected to and have Logitech Options that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following: 1.
  • Page 42 WHAT SETTINGS GET BACKED UP  Configuration of all the buttons of your mouse  Configuration of all the keys of your keyboard  Point & Scroll settings of your mouse  Any application-specific settings of your device WHAT SETTINGS ARE NOT BACKED UP ...
  • Page 43  +Solved - Issue with USB devices after Windows 10 update KB4074588 Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB support on Windows 10 computers. Support statement from Microsoft "After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248),...
  • Page 44 3. Once you have downloaded the update, double-click on the downloaded file and follow the on-screen instructions to complete the update installation. NOTE: If you wish to install the update manually, you can download the 86x and 64x versions of the update from http://www.catalog.update.microsoft.com/360023357433.aspx?q=KB4090913 If you currently have no working keyboard/mouse:...
  • Page 45 5. In Windows Safe Mode, navigate to Windows Settings (Win+I) > Update and Security > Windows Update and install the latest updates.  +System Extension Blocked message when installing Logitech Options or LCC Starting with macOS High Sierra (10.13), Apple has a new policy that requires user approval for all KEXT (driver) loading.
  • Page 46 As set by the system, the Allow button is only available for 30 minutes. If it has been longer than that since you installed LCC or Logitech Options, please restart your system to see the Allow button under the Security & Privacy section of System Preferences.
  • Page 47 Bluetooth Mouse M557/M558  +Unifying devices not detected after macOS 10.12.1 Sierra update We are aware that after updating from macOS 10.12 Sierra to macOS Sierra 10.12.1, Logitech Options software does not detect supported Unifying devices on some systems. To fix this issue, unplug the Unifying receiver and then plug it back into the USB port. If...