Graphics card ...................................................................................................................................................... 87
System board ..................................................................................................................................................... 89
RTC battery ......................................................................................................................................................... 94
I/O board ............................................................................................................................................................. 95
Speakers ............................................................................................................................................................. 97
7 Troubleshooting guide .......................................................................................................................................................................... 99
Resources ................................................................................................................................................................................ 99
General troubleshooting steps .......................................................................................................................................... 101
Identify the issue ............................................................................................................................................. 102
Analyze the issue ............................................................................................................................................ 108
Resolve the issue ............................................................................................................................................ 115
Verify solution .................................................................................................................................................. 120
ENWW
1. Understand the issue ............................................................................................................ 103
Boot up sequence .................................................................................................. 103
Failure classification .............................................................................................. 104
2. Examine the environment .................................................................................................... 106
4. Update BIOS and drivers ....................................................................................................... 107
HP Thermal Monitor .............................................................................................. 111
messages ..................................................................................................................................... 112
Status lights ............................................................................................................ 112
Blinking light codes ................................................................................................ 112
POST error messages ............................................................................................ 113
8. Hard reset ................................................................................................................................ 115
Safe mode ............................................................................................................... 119
ix