Keyboard Pointing Stick; Keyboard Backlight - HP ZBook Fury 17 G7 Maintenance And Service Manual

Table 7-34 Issues, possible causes, and fixes (continued)
Items
Tips

Keyboard pointing stick

Use this information to troubleshoot pointing stick issues.
Table 7-35 Issues, possible causes, and fixes
Items
Symptom
Point stick not working properly
The following steps are for authorized providers and technicians.
Example of back of keyboard, including
keyboard, point stick, and backlight
cables.

Keyboard backlight

Use this information to troubleshoot keyboard backlight issues.
Table 7-36 Issues, possible causes, and fixes
Items
Symptom
Backlight function not working properly
ENWW
Procedures
1. Verify whether keyboard flex cable is in good condition (no delamination or torn cable
end, no missing or cracked tracks, pads).
2. Verify that keyboard flex cable ends are fully inserted and aligned with connectors on
system board, and those connector tabs are properly closed. Reseat cables.
3. Replace new internal keyboard and retest.
If a key works only when pressed with force, inspect and remove debris trapped under keycap.
Procedures
Possible causes
Dust trapped under point stick, loose point stick cap.
Troubleshooting steps
1. Inspect for any signs of dust or liquid spill that prevents point stick from working.
2. Check whether point stick cap is loose, and reseat it if necessary.
1. Verify whether keyboard flex cables are in good condition (no delamination or torn cable
end, no missing or cracked tracks, pads).
2. Verify that keyboard flex cable ends are fully inserted and aligned with connectors on
system board and back of keyboard, and that connector tabs are properly closed.
3. Reseat point stick cables.
Procedures
Possible causes
Backlight disabled, loose connection.
Common issues and possible solutions 151