Battery Not Recognized, Not Charging - HP ZBook Fury 17 G7 Maintenance And Service Manual

Table 7-11 Issues, possible causes, and fixes (continued)
Tips

Battery not recognized, not charging

Use this information to troubleshoot battery issues.
Table 7-12 Issues, possible causes, and fixes
Items
Symptoms
No battery status light
●
Blinking amber (critically low
●
battery level)
● No boot without AC adapter
128 Chapter 7 Troubleshooting guide
Solution
Verify AC adapter
1. Remove working battery.
2. Verify that AC adapter is compatible with product. Verify that part number is for this
computer if possible.
3. Inspect AC adapter and power cord for physical damage, bent middle ID pin.
4. Plug in AC adapter and power the computer without battery.
5. Inspect the power port on computer side for any damage, dust, debris.
6. Check power light (7. Status lights, blinking light codes, troubleshooting lights, and
POST error messages on page
to the computer is good.
7. If there is still no rear power light or no boot, replace the AC adapter.
The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power
rating and throttling. If this pin is broken, the rear power light turns on, but the power
button and front power lights blink continuously, and the computer does not turn on.
Third-party AC adapters do not work with the computer.
Use the AC adapter that came with the computer for better performance.
Procedures
Possible causes
Defective AC adapter , battery, or both.
NOTE: Before proceeding, verify that the computer can boot to BIOS or Windows with a good
AC adapter.
112). Rear power light indicates that external power
ENWW