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Ricoh D668 Field Service Manual

E-sharing box
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RICOH e-Sharing Box
Machine Code: D668
Field Service Manual
April, 2014

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Summary of Contents for Ricoh D668

  • Page 1 RICOH e-Sharing Box Machine Code: D668 Field Service Manual April, 2014...

  • Page 3: Important Safety Notices

    Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the power cord of the main machine is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Table Of Contents

    Installation Procedure............................17 Equipment Needed............................17 Installation Flow Chart..........................17 Installation Requirements..........................19 Environment..............................19 Power Requirements............................ 19 Machine Space Requirements........................20 Main Machine Installation..........................21 Accessory Check............................21 RICOH e-Sharing Box........................21 Installation Procedure..........................21 Initial Settings..............................25 Connection through the CE Maintenance Port..................25...
  • Page 5 Settings for Smart Devices...........................41 Smart Device Security Settings........................43 Smart Device Registration........................... 45 Fax Reception Settings..........................49 Example: Checking received fax documents..................49 Settings of the RICOH e-Sharing Box....................50 MFP Configuration..........................56 Fax Transmission Settings..........................56 Sending fax documents........................58 Setting Up a Projector..........................60 Creating a QR code for projector recognition.................
  • Page 6 Service Parts List............................97 Shutdown Procedure........................... 97 HDD................................100 HDD................................100 Checking the HDD Status from the Web UI................... 102 Main Unit (RICOH e-Sharing Box)......................103 Activation..............................104 Restoration from an External HDD......................105 The Time It Takes for Restoration......................106 AC Adapter..............................107 5.
  • Page 7 Error Codes..............................143 HDD Failure Prediction (HDD Self-Diagnosis Function).................159 RICOH e-Sharing Box Beeps/Lamps......................160 LED Status Change during Startup of the RICOH e-Sharing Box............165 RICOH e-Sharing Box Symptoms and Actions..................166 Error Codes (when Downloading from the Server)................170 When You Cannot Display the Web UI or Mount the e-Sharing Box as an SMB Folder....178 7.

  • Page 9: Product Information

    1. Product Information Overview Machine Codes and Peripherals Configuration Main machine Item Machine code RICOH e-Sharing Box D668...

  • Page 10: Specifications

    1. Product Information Specifications General Specifications Name Name VGA port Front USB port LAN port (default: Obtain IP address Func. button with DHCP) LAN port (fixed IP address) Power button/Status lamp eSATA port LAN lamp Rear USB ports x 4 HDD1/HDD2 lamps For part names and functions, see page 180 "Part Names and Functions".
  • Page 11 Specifications Item Specification Notes 2TB x 2 RAID1 available as standard Peripheral devices UPS, External HDD Maximum number of machines that can be connected • 10BaseT/ 100BaseTX/ 1000Base T x 2 ports The lower LAN port is for maintenance use. •...

  • Page 12: Supported Devices

    • MFPs (2012 models or newer) with the browser function installed (WVGA models only) Printer • MFPs with Smart Operation Panel installed • Projectors that support RICOH e-Sharing Box Projector For details about supported MFPs/printers/projectors, see the manufacturer's web site.

  • Page 13: Supported File Formats

    Specifications Supported File Formats Viewing on smart devices File Workflow (conversion Type extension to PDF) iOS(iPad/iPhone) Android Word docx Excel*1 xlsx PowerPoint pptx Text*2 Yes *3 Yes *3 jpeg Yes *3 Yes *3 Image tiff Movie Yes *4 Yes *4 *1 To print/view a file, configure page/ print settings in the application beforehand.

  • Page 14: Supported Web Browsers

    1. Product Information Supported Web Browsers Browser Version Internet Explorer Version 8/9/10/11 Chrome 32.0 Safari Functions Smart Item Computer Maximum file size device Viewing files (list) 100MB Viewing files (preview) 100MB Creating/deleting files Changing files Moving/renaming files File arrangement (configuration) 100MB Workflow (configuration) Workflow (execution)

  • Page 15: Port Numbers

    Can be configured from the Web UI. SMTP 25/TCP Mail sending SMTP over SSL is not supported. Setting the clock of the RICOH e- Can be configured from the 123/TCP Sharing Box. Web UI. Print settings Item Values that can be set...

  • Page 16: Smartphone/Tablet Support

    Smartphone/Tablet Support For connection from a smart device, a dedicated application "DocsConnect" must be installed on the smart device. Smart devices supported by DocsConnect can connect to the RICOH e-Sharing Box. DocsConnect Specifications Specifications of the iOS application...
  • Page 17 Specifications Item Specification • English From July 2014: • French • German • Italian Available languages • Dutch • Swedish • Spanish The display changes according to the language configuration of the iOS. If an unavailable language is selected, the application displays English.
  • Page 18 1. Product Information Connection Specifications Item Specification Number of RICOH e-Sharing Boxes that can be registered in the application Number of users that can be registered in the application...

  • Page 19: Installation

    Installation Flow Chart Item Reference Confirm the installation location is page 19 "Installation Requirements" adequate. Configure various settings of the RICOH page 25 "Initial Settings" e-Sharing Box. page 85 "Checking the Operation/ Check the operation and connection. Connection" Points to check after installation...
  • Page 20 2. Installation...

  • Page 21: Installation Requirements

    Installation Requirements Installation Requirements Environment Temperature Range: 0°C to 40°C (32°F to 104°F) Humidity Range: 20% to 80% (No condensation) Atmospheric condition: No corrosive gases Do not install the machine in the following areas to avoid malfunction. • Areas where the machine will be exposed to salt air or corrosive gases •...

  • Page 22: Machine Space Requirements

    • The machine is kept cool by means of the ventilation holes. Secure sufficient space around the machine. 1. Back: 100 mm 2. Right: 50 mm 3. Front: 100 mm 4. Left: 50 mm • Install the RICOH e-Sharing Box in an open space where the indicators and beeps can be recognized.

  • Page 23: Main Machine Installation

    RICOH e-Sharing Box Item Q’ty AC cord AD adapter LAN cable (straight type) Operating instructions Setup guide Installation Procedure • Do not plug in the power cord before starting the following procedure. Take out the RICOH e-Sharing Box [A] and accessories.
  • Page 24 2. Installation Connect the power cord to the RICOH e-Sharing Box. To prevent the power cord from being disconnected as a result of sudden motion or impact, fasten the cord with the provided clamp. Connect the power cord to a wall outlet.
  • Page 25 Upper port: For user (default: Obtain IP address with DHCP) Lower port: For CE maintenance (Fixed IP address) Turn on the RICOH e-Sharing Box. When it starts up normally, it emits a sound twice. It takes about 3 to 4 minutes from power on to the second time it emits sound.
  • Page 26 UI is displayed under “Network” on a computer connected to the customer's network. (Example: Windows 7) For operation check of the RICOH e-Sharing Box and troubleshooting when the icon is not displayed, see page 85 "Checking Connection from a Client...

  • Page 27: Initial Settings

    Initial Settings Initial Settings Connection through the CE Maintenance Port • As a client computer, Windows XP and later/Internet Explorer 8 and 9 are supported. Connect one end of the LAN cable to the CE maintenance port [A] and the other end to a notebook computer (peer-to-peer connection).
  • Page 28 2. Installation Open the “Network Connections” window and click “Properties” of “Local Area Connection”. (The illustration shows Windows 7 display)
  • Page 29 Set the segments of the RICOH e-Sharing Box and the notebook computer to the same value, and then click [OK]. The IP address of the CE maintenance port of the RICOH e-Sharing Box is fixed to “192.168.0.4”. Configure the IP address of the notebook computer to “192.168.0.xxx” (xxx must be other than...

  • Page 30: Configuring The Administrator Account

    Web UI Web UI (Web User Interface) is a feature that allows you to check the status/settings and change the settings of the RICOH e-Sharing Box on the network. Protocol used: http (port 80: TCP) and https (port 443: TCP) Supported Web browser: Internet Explorer 8/9.
  • Page 31 Initial Settings Type User name/password Privileges This account is only for machine administration and admin (built-in admin (fixed)/6 therefore has limited privileges to Personal Settings in administrator) characters or more System Settings. User functions are not available. Configurable/6 Administrator All Personal Settings plus System Settings characters or more When started up for the first time, the e-Sharing Box initial settings screen is displayed.
  • Page 32 2. Installation Confirm the settings on the confirmation screen, and then click [Set].

  • Page 33: Login

    Initial Settings Click [To Login Page]. • The administrator initial settings screen is also displayed after system initialization. Login Ask the customer to log in. Either admin (built-in administrator) or an administrator account can be used.

  • Page 34: Changing The Web Ui Display Language

    2. Installation • You will be logged out when disconnecting the connection or logging off from/shutting down/ restarting the computer. • In the case of Explorer (Personal folder/Shared folder), you will be automatically logged out when there is no communication for 1 minute. (Automatically logged in when communicating again.) •...
  • Page 35 Initial Settings Configure the “General Settings”, “Date/Time Settings”, and “Network Settings” under System Settings. In “Network Settings”, configure the IP address and proxy server settings according to the customer's network environment, and then click “Apply”. • If a DHCP server is not used, check “Set manually” and enter the IP address. •...
  • Page 36 2. Installation Select a time zone and click “Apply”.

  • Page 37: Update Settings

    Initial Settings Set the time and click “Apply”. You can either enter the time in “Date/Time” or configure the machine to synchronize with the time server in “Internet time”. The setting of the last clicked “Apply” button takes effect. In “General Settings”, enter the host name, workgroup name and DNS suffix according to the customer's network environment, and then click “Apply”.
  • Page 38 If you have changed items such as the host name in “General Settings” under “System Settings”, the RICOH e-Sharing Box restarts and the Web UI times out. Log in again to the Web UI. If you have not changed the “General Settings”, start from Step 3.
  • Page 39 Initial Settings Check the current version. If the current version is older than the one you downloaded from the download site, upload all versions newer than the current one in chronological order. Click “Apply Update Program” to start the update process. When update is completed, the machine restarts.

  • Page 40: Backup/Restore Settings

    • If you intend to download the updater files from the firmware download site via the internet, first connect your computer to the internet (through the customer's network environment for example). • If the RICOH e-Sharing Box is connected to the internet, it checks once a day if a new update program is available.
  • Page 41 Initial Settings Click “Backup/Restore Settings”. If you click “Execute Now”, backup will be made on the external HDD. Check if the value of “Last executed:” has changed to the time Step 2 was done.

  • Page 42: The Time It Takes For Backup/Restoration

    3 seconds. Data is not guaranteed in such case. • Restoration cannot be done if the firmware of the RICOH e-Sharing Box you are going to write data onto is older than that of the RICOH e-Sharing Box from which the backup was made. Apply the latest firmware to enable restoration.

  • Page 43: Settings For Smart Devices

    Initial Settings Settings for Smart Devices For the following steps, it is required that the RICOH e-Sharing Box is connected to the customer's network. Configuring the Web Browser Settings If the Personal Folder/Shared Folder buttons on the top screen after logging in to Web UI are grayed out and cannot be clicked, make the following configuration.
  • Page 44 2. Installation • The following procedure is required only if the customer connects to the RICOH e-Sharing Box from a smart device through a 3G/4G network. During this procedure, you will activate the application and configure the relay server. Afterwards, see page 45 "Smart Device Registration"...

  • Page 45: Smart Device Security Settings

    ‘System Settings’. Put a checkmark next to “Enabled” for “Relay function:”, click [Apply], and then click [Execute Connection Test]. If the RICOH e-Sharing Box is used in an environment with a proxy server, configure the proxy server in “Network Settings”. See page 32 "General Settings, Date/Time Settings,...
  • Page 46 2. Installation On the Web UI, click [Smart Device Link Settings] under “System Settings”. Configure the settings for smart device security, and then click [Apply].

  • Page 47: Smart Device Registration

    Item Description Put a checkmark next to “Use passcode lock”. If you put a check mark, the RICOH e-Sharing Box asks for the passcode when the customer launches DocsConnect on a smart Passcode lock device. The RICOH e-Sharing Box asks the customer to register the passcode when the customer accesses the RICOH e-Sharing Box from the smart device for the first time.
  • Page 48 2. Installation The Connecting Code (QR code) is displayed. Put a checkmark next to “Use relay function” if the customer will be using Ricoh Cloud Relay Service CX. Start DocsConnect on the smart device to be registered and touch [Menu].
  • Page 49 Initial Settings On the left pane that appears, touch the “Settings” (gear wheel) icon. Select “Scan Connecting Code...” on the “Settings” screen.
  • Page 50 Step 2 inside the capturing frame. A checkmark as shown below indicates a successful scan. When connection is enabled, the IP address, user name and the Device ID of the RICOH e-Sharing Box is obtained. If connection from the smart device is always done through 3G/4G network via the relay...

  • Page 51: Fax Reception Settings

    Initial Settings Fax Reception Settings The user can save fax documents received by the MFP in the RICOH e-Sharing Box and view them. Using the mail notification function, they can be viewed from outside the office using a smart device.

  • Page 52: Settings Of The Ricoh E-Sharing Box

    [6]: Conversion to PDF [7]: “Fax PDF” folder When the MFP receives a fax document, it is forwarded to the "Transferred Fax" folder in the RICOH e- Sharing Box. When a file is put in the "Transferred Fax" folder, it is automatically converted to PDF and saved in the “Fax PDF”...
  • Page 53 Initial Settings Click [Open Personal Folder]. In "1.Files", create a new folder and name it "Fax PDF". Click [Show Setting Screen]. Click [Set Destination Folder].
  • Page 54 2. Installation Click [Select Destination Folder]. Enter “Received Fax” in the “Specify destination folder name:” box. (1) Select “Personal folder” in the “Folder type:” menu. (2) Specify the path to “Fax PDF” in the “Folder path:” box. (3) Click [Apply]. (4) Return to the e-Sharing Box Easy Setup screen and click [Set Email Destination].
  • Page 55 Initial Settings Click [Create New Destination]. Enter “My address” in the “Specify email destination name:” box. (1) Enter “abc@xyz.co.jp” in the “Specify email address” box. (2) Click [Apply]. (3) Return to the e-Sharing Box Easy Setup screen and click [Create Workflow].
  • Page 56 2. Installation Click [Create New Workflow]. Enter “Transferred Fax” in the “Specify workflow name:” box. (1) Select “Receive fax and save” from the “Select process to execute in workflow:” menu. Under “Specify folder to save processing result:”, select the “Received Fax” folder created in Step 7, and then click [Add].
  • Page 57 Initial Settings Click [Apply]. (5)

  • Page 58: Mfp Configuration

    Personal Folder. MFP Configuration Configure the MFP so that it forwards received fax documents to the RICOH e-Sharing Box. Set the “Transferred Fax” folder under “3.Workflows” as the destination folder. For details, see the Operating Instructions of the MFP.
  • Page 59 Initial Settings Enter the IP address of the MFP that will be used for fax transmission. Click [Execute Connection Test] to confirm that the connection to the IP address of the MFP is working. If user code authentication is set on the MFP, enter the user code.

  • Page 60: Sending Fax Documents

    2. Installation Click [Apply] to save the settings. Sending fax documents This section explains how to send the document being viewed in DocsConnect as a fax document. Using DocsConnect, open the file to send as a fax document. Tap the arrow button ( ) or open the menu of options.
  • Page 61 Initial Settings Tap [Destination]. Specify the destination in the setting screen. To select from the address book of the smart device, tap [Browse Address Book] and select a destination. To enter a fax number directly, tap [Fax Number] and enter a fax number directly. To add a cover sheet to the file, select [Cover &...

  • Page 62: Setting Up A Projector

    2. Installation Setting Up a Projector • Ricoh network projectors are supported. • The projector must be connected to the network. Creating a QR code for projector recognition Click [Generate Connecting Code]. Specify “Projector” for “Output device”. For “Method to specify:”, select how to specify the projector.

  • Page 63: Registering As My Projector

    • You can also select a printer for "Output device" and print the document being viewed on the smart device. See the Ricoh web site for supported printers. Registering as My Projector A projector registered as My Projector will appear in the My Projector area of the projector selection...

  • Page 64: Configuring The Mfp Browser Option (Mfps With Standard Operation Panels)

    2. Installation Ask the customer to prepare a smart device with DocsConnect installed. DocsConnect can be downloaded from App Store (for iOS devices) or Google Play (for Android devices) free of charge. Ask the customer to open a file using DocsConnect. Tap the arrow button ( Tap [Select Projector from List].

  • Page 65: Browser Features

    Initial Settings Press [Extended Feature Settings] on the [Extended Feature Settings Menu] screen. On the [Startup Settings] tab, confirm that “Extended JS” is “Starting Up”. Browser Features Press the [User Tools/Counter] key. Press [Browser Features]. Press [Favorites Management]. • Confirm that “deviceBrowser” is displayed for “User Agent”. •...

  • Page 66: Adding An Icon To The Home Screen

    2. Installation Press [New Program]. Enter an easily identifiable name for "Title" and enter the IP address of the RICOH e- Sharing Box for "URL", and then press [OK]. page 86 "Checking Connection from an MFP (Models with the Standard Operation Panel)"...
  • Page 67 Initial Settings Press [Edit Home]. Press [Add Icon]. Press the [URL] tab.
  • Page 68 Select the icon of URL of the RICOH e-Sharing Box registered in the “Favorites Management” screen in Browser Features. Select where to place the icon, and then press [OK]. Press [Exit] 3 times. Confirm that the icon of the RICOH e-Sharing Box has been added to the Home screen.

  • Page 69: Installing Docsconnect On The Smart Operation Panel

    Initial Settings Installing DocsConnect on the Smart Operation Panel • To Access this machine from an MFP with the Smart Operation Panel, DocsConnect for the Smart Operation Panel must be installed. • Installation must be done via a server. Installation using an SD card is not supported. •...
  • Page 70 2. Installation 1. Log in to the Operation Panel in SP mode. 2. Select [Applications] > [Install]. 3. Select [Install from Server]. 4. Enter the product key (25 digits) and press [Execute]. • This application can be installed free of charge. •...

  • Page 71: Email Sending Settings

    • When a process in a workflow is successfully completed: A notification mail is sent to the destination specified by the user. • When an error occurs, e.g. because the RICOH e-Sharing Box is malfunctioning (see page 141 "Troubleshooting"): A notification mail is sent to the administrator.
  • Page 72 ISP. • The RICOH e-Sharing Box uses the email address configured in user information as the sender (From) of the completion notification of a workflow. If an email address other than one provided by the ISP, such as one provided by the carrier of the smart device, email notification may not be sent, as described above.
  • Page 73 Initial Settings Click “Test Settings...” to check the connection with the email server. (2) This test does not actually send an email. It only checks if connection can be established. Authentication is not tested. If POP before SMTP is specified, connection with the POP server is also tested.
  • Page 74 2. Installation Click [Apply] to apply the settings. (3) Click [User information] under “Personal Settings”. Enter the email address of admin (built-in administrator), and then click [Apply].
  • Page 75 Initial Settings Click [User Management] under “System Settings”. In this screen, you can check the destinations of notification emails that have been input by the user (at installation, there will probably be nothing here to check). Notification emails are sent to users with administrator authorities. When adding to or removing from the destinations, click [Edit] and change the user’s authority.

  • Page 76: Settings For Sharing External Nas Devices

    Using DocsConnect, you can view, print, project or transmit data saved in specified folders on commercially available network attached storage (NAS) devices. The data will be accessible from the RICOH e-Sharing Box without being copied onto the HDD of the RICOH e-Sharing Box.
  • Page 77 When the NAS device is recognized, it appears in the list as shown below. The folder can be accessed using this Share Name. Folder structure Folders of NAS devices are created under the “4.NAS” folder. This folder appears only when you access the RICOH e-Sharing Box using a smart device or an MFP.

  • Page 78: Remote Settings

    2. Installation @Remote Settings Overview The following services are provided through the @Remote function. • Auto Call when an HDD has crashed or an HDD error is detected (SC) • Manual Call (MC) Auto Call when an HDD has crashed or an HDD error is detected (SC) Makes a call to the call center when an HDD has crashed or an error is detected by the self- diagnosis function of the HDD.

  • Page 79: Setting Procedure

    Initial Settings Setting procedure Access the Web UI maintenance by entering “http://(IP address of the RICOH e-Sharing Box)/maintenance/” in the address bar of the Web browser. Log in using the following user ID and password. User ID: MaintenanceMode Password: MKpWO7=G When you are logged in, [Control Number] and [@Remote Settings] are displayed.
  • Page 80 2. Installation When registration is completed, "The setting process was successful." is displayed. Click [@Remote Settings]. Click [@Remote Settings], confirm that the control number you confirmed in step 5 is specified, and then click [Register].
  • Page 81 Initial Settings Enter the request number, and then click [Inquire]. Click [OK] on the confirmation screen. If inquiry was successful, “The request number inquiry was successful” is displayed. Click [Register]. Click [OK] on the confirmation screen. If @Remote settings are completed, “Registration of the @Remote settings was successful”...
  • Page 82 2. Installation 2. Click [Manual Call]. 3. Select [Test call] for "Manual call type", and then click [Call]. 4. Click [OK] on the confirmation screen. If the test call was successful, "A test call was successful." is displayed.

  • Page 83: Printing A List Of Settings

    • To print the list and hand it to the customer after installation • To obtain configuration information in the case of machine trouble Access the Web UI maintenance by entering “http://(IP address of the RICOH e-Sharing Box)/maintenance/” in the address bar of the Web browser.
  • Page 84 2. Installation • System Settings • Maintenance...
  • Page 85 Initial Settings • Device Information See page 109 "List of Maintenance Page Settings" to check which settings can be viewed. To print or save the list, click [List of Main Setting]. Click [File] [Save as...] to open the dialog box for saving Web pages. Confirm the saving location and the file name.
  • Page 86 2. Installation For “Save as type:”, select [Web Archive, single file (*.mht)]. Click [Save]. Print the page. Hand it to the customer as the setting information at the point of delivery. • In the case of machine trouble, obtain the file in addition to the log files.

  • Page 87: Checking The Operation/Connection

    Checking Connection from a Client Computer • As a client computer, Windows XP and later/Internet Explorer 8 and 9 are supported. Under “Network”, double-click the icon of the RICOH e-Sharing Box and confirm that the Web UI starts. It may take up to 30 minutes until it starts.

  • Page 88: Checking Connection From A Smart Device

    Start DocsConnect and check if files and folders can be viewed. • The number of smart devices that can be registered to the RICOH e-Sharing Box is 50. If 50 devices are already registered, no more devices can be newly registered.
  • Page 89 Select the URL of the RICOH e-Sharing Box registered in Favorites. The following screen appears. Log in to the RICOH e-Sharing Box as a registered user. (Ask the customer to do this.) Press [Personal Folder] or [Shared Folder] and check that the folder can be viewed.

  • Page 90: Checking Connection From An Mfp (Models With The Smart Operation Panel)

    2. Installation • Add the icon of the URL of the RICOH e-Sharing Box to the Home screen if necessary (see page 64 "Adding an icon to the Home screen"). • The Home screen can also be edited using Web Image Monitor.

  • Page 91: Checking Connection To A Projector

    Checking the Operation/Connection When the e-Sharing Box address configuration screen appears, enter the IP address of the RICOH e-Sharing Box, and then tap [Connect]. The top screen of RICOH e-Sharing Box appears. Press [Personal Folder] or [Shared Folder] and check that the folder can be viewed.
  • Page 92 2. Installation Tap [Specify Projector by Connecting Code]. The QR code reader starts. Scan the QR code attached to the projector (which has been printed in page 60 "Setting Up a Projector") using DocsConnect. Hold the smart device near the Web UI screen to put the “Connecting Code”...

  • Page 93: Connection With An Interactive Whiteboard

    By scanning a QR code displayed on the Interactive Whiteboard, the user can display data saved in the RICOH e-Sharing Box on the Interactive Whiteboard and save the contents displayed on the Interactive Whiteboard onto the RICOH e-Sharing Box. (It is required that both devices are connected to a network.) Supported version The firmware version of the Interactive Whiteboard must be 1.3.20.0 or later.
  • Page 94 On the Interactive Whiteboard, touch the [Close] button of the Connecting Code screen. Displaying data saved on the RICOH e-Sharing Box on the Interactive Whiteboard In DocsConnect, display the file saved on the RICOH e-Sharing Box that you want to display on the Interactive Whiteboard. Tap the arrow button ( ) or [Project].

  • Page 95: Check After Setting Up

    Check after Setting Up Check after Setting Up Safety Check After the main machine installation or machine transportation, check the following lists to ensure there is no basic quality problem. If you find any problem that can be solved within a day, do the appropriate measures after obtaining the customer’s permission.
  • Page 96 2. Installation Result Category No. Points to be checked Is there no humidifier, heater or stove near the machine? Is there an excessively low or high temperature or humidity? Is the machine installed away from direct sunlight or rain? Is there no TV or radio around the machine? Installation Site Is the machine installed in a place which is free from excessive...

  • Page 97: Preventive Maintenance

    3. Preventive Maintenance Inspection Items This machine has no inspection items.
  • Page 98 3. Preventive Maintenance...

  • Page 99: Replacement And Adjustment

    • Both shutdown from the Web UI and shutdown using the power button on the machine may take up to about 3 minutes. • If you hold the power button of the RICOH e-Sharing Box pushed for 3 seconds or more, you can force a shutdown.
  • Page 100 4. Replacement and Adjustment Click [Show Setting Screen]. Click [Shutdown/Restart] under “Maintenance”. Click [Shutdown e-Sharing Box].
  • Page 101 Click OK. When shutdown is completed successfully, the message “The setting process was successful.” appears. Before you begin disassembling the machine/replacing parts, confirm that the RICOH e- Sharing Box has turned off by checking that the machine LEDs are unlit and the fan has stopped.

  • Page 102: Hdd

    • Borrow the key for the HDD cartridge from the customer beforehand. • When turning off the RICOH e-Sharing Box, do not keep the power button pushed for a long time. If the power button is kept pushed for 3 seconds or longer, a forced shutdown starts.
  • Page 103 Remove the HDD [A] from the cartridge [B]. ( x 4) Attach a new HDD to the cartridge. ( x 4) Push in the HDD into the RICOH e-Sharing Box all the way in, and then lock it with the key.

  • Page 104: Checking The Hdd Status From The Web Ui

    4. Replacement and Adjustment The HDD duplication process starts. The Status LED lights green and the HDD LED flashes green. The machine can be used before duplication is complete. • Inform the customer that the machine can be used before duplication is complete. Normally, the duplication process takes about 3 to 4 hours.

  • Page 105: Main Unit (Ricoh E-Sharing Box)

    Shut down the RICOH e-Sharing Box (see page 97 "Shutdown Procedure"). Disconnect any peripheral devices connected to the RICOH e-Sharing Box. Remove the protective sheet [A] from the old RICOH e-Sharing Box and pull out the serial number decal [B] from the holder.

  • Page 106: Activation

    4. Replacement and Adjustment Insert the serial number decal into the holder of the new RICOH e-Sharing Box and attach the protective sheet. Replace the RICOH e-Sharing Box. (see page 21 "Main Machine Installation") Move the clamp for fastening the power cord from the old machine to the new machine.

  • Page 107: Restoration From An External Hdd

    Application]. Select the application, enter a new product key, and then click [Add Application]. Enter a product key prepared for the new RICOH e-Sharing Box. Restoration from an External HDD If an external HDD is used, restore data from the external HDD.

  • Page 108: The Time It Takes For Restoration

    Have the customer click [Restore]. • The RICOH e-Sharing Box ignores a restart request during restoration. It can still be shut down by holding the power button pushed for 3 seconds. Data is not guaranteed in such case.

  • Page 109: Ac Adapter

    Failure to do so may lead to electric shock or malfunction. Shut down the RICOH e-Sharing Box (see page 97 "Shutdown Procedure"). Disconnect any peripheral devices connected to the RICOH e-Sharing Box. Replace the AC adapter (see page 21 "Main Machine Installation").
  • Page 110 4. Replacement and Adjustment...

  • Page 111: Configuration List

    5. Configuration List List of Maintenance Page Settings Control Number Control Number Settings Item Value Default NA: D668-01 Machine Code (Read only) EU: D668-02 AP: D668-03 Control number 11 letters Checksum 3 digits (blank) Apply (Apply) button (Execute) @Remote Settings...

  • Page 112: Setting Items List

    5. Configuration List Item Value Default Request number 0 to 9, A to F: 10 digits (blank) Inquire (Inquire) button (Execute) Result of Request Number Inquiry Item Value Default Request number (Read only) (blank) Location Displayable characters, 0 to 100 letters (blank) Characters allowed for email addresses, 7 to 128 letters...
  • Page 113 List of Maintenance Page Settings Item Address setting IP address Subnet mask IPv4 settings Default gateway Preferrd. DNS server Network Settings Preferrd. DNS server Use proxy Server address Proxy settings Port number User name Password Date Date/Time Time Date/Time Settings Synchronization Internet time Time server...
  • Page 114 5. Configuration List Item Application Name Version Application Management Status Expiration Date System Settings Item Host name Computer name Workgroup name DNS suffix General Settings Auto restart Restart time Power options Day of the week to force restart Date Date/Time Time Date/Time Settings Synchronization...
  • Page 115 List of Maintenance Page Settings Item Address setting IP address Subnet mask IPv4 settings Default gateway Preferrd. DNS server Network Settings Alternat. DNS server Use proxy Server address Proxy settings Port number User name Password Email server Port number Email Sending Email Sending Settings settings...
  • Page 116 5. Configuration List Item Auto. detection Security settings Limit user registrn. Force SSL conct. ISO country code State Security Settings City Organization X.509 server certificate Department/Section Server name Email address Expiration date Anti-virus Settings Anti-virus Settings Check status LDAP server LDAP Settings LDAP Settings Base dom.
  • Page 117 List of Maintenance Page Settings Item Application name Version Application Management Status Expiration Date Share Name Network Share Network path Connection Account Management Password Maintenance Item Last executed Backup settings Backup/Restore Interval Settings Restore Restore from Auto. download Update settings Auto.
  • Page 118 5. Configuration List Item Model Name Unique Device Control Number Information MAC Address @Remote Status Operating Status Base Version Version Information Update Program Version Total Capacity HDD Usage Used Space Free Space System Information RAID Status HDD Hardware HDD 1 Status Report HDD 2 Status System...
  • Page 119 List of Maintenance Page Settings Item General Settings Date/Time Settings Network Settings Email Sending Settings Smart Device Link Settings Security Settings System Settings Anti-virus Settings LDAP Settings Print Settings Fax Transmission Settings Application Management Network Share Connection Management Backup/Restore Settings Maintenance Update Settings Unique Device Information...

  • Page 120: List Of Other Settings

    ISP. The RICOH e-Sharing Box uses the email address configured in user information as the sender (From) of the completion notification of a workflow. If an email address other than one provided by the ISP, such as one provided by the carrier of the smart device, is specified, email notification may not be sent, as described above.
  • Page 121 List of Other Settings Item Value Default Characters allowed for passwords, 0 to 256 Password (blank) letters Test Settings (Execute) Personal Workflow...
  • Page 122 5. Configuration List Item Value Default Characters that can be used for a Specify workflow name* (blank) Windows file path, 1 to 32 letters • Convert file and save Select process to execute Convert file and • Receive fax and save in workflow save •...
  • Page 123 List of Other Settings Item Value Default Specify Characters allowed for email email addresses, 7 to 128 letters (blank) address "@" and "." must be included. Specify newly email • Show any destinations destinatio Workflow n for • Show e-Sharing Box users settings completio Select from...

  • Page 124: System Settings

    5. Configuration List Item Value Default Specify destination Displayable characters, 1 to 32 (blank) folder name* letters • Personal folder Folde Personal folder r type • Shared folder Folde Destination Specify Characters that can be used for a (blank) Folder folder Windows file path, 0 to 180 letters path*...
  • Page 125 List of Other Settings * : Required Language Settings Item Value Default System language (The value • English specified in Initial • Japanese Settings) OCR language • English English • Japanese Date/Time Settings Item Value Default Date 1/1/2012 to 12/31/2029 Current date Date/Time Time...
  • Page 126 5. Configuration List Item Value Default (UTC -06:00) Guadalajara, Mexico City, Monterrey (UTC -06:00) Saskatchewan (UTC -05:00) Bogota, Lima, Quito (UTC -05:00) Eastern Time (US Canada) (UTC -05:00) Indiana (East) Time zone Time zone (UTC -04:30) Caracas settings (UTC -04:00) Asuncion (UTC -04:00) Atlantic Time (Canada) (UTC -04:00) Cuiaba...
  • Page 127 List of Other Settings Item Value Default (UTC) Monrovia, Reykjavik (UTC +01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna (UTC +01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague (UTC +01:00) Brussels, Time zone Time zone Copenhagen, Madrid, Paris settings (UTC +01:00) Sarajevo, Skopje, Warsaw, Zagreb (UTC +01:00) West Central Africa (UTC +01:00) Windhoek...
  • Page 128 5. Configuration List Item Value Default (UTC +03:30) Tehran (UTC +04:00) Abu Dhabi, Muscat (UTC +04:00) Baku (UTC +04:00) Moscow, St. Petersburg, Volgograd (UTC +04:00) Port Louis Time zone Time zone (UTC +04:00) Tbilisi settings (UTC +04:00) Yerevan (UTC +04:30) Kabul (UTC +05:00) Ashgabat, Tashkent (UTC +05:00) Islamabad, Karachi (UTC +05:30) Chennai, Kolkata,...
  • Page 129 List of Other Settings Item Value Default (UTC +08:00) Perth (UTC +08:00) Taipei (UTC +08:00) Ulan Bator (UTC +09:00) Irkutsk (UTC +09:00) Osaka, Sapporo, Tokyo (UTC +09:00) Seoul Time zone Time zone (UTC +09:30) Adelaide settings (UTC +09:30) Darwin (UTC +10:00) Brisbane (UTC +10:00) Canberra, Melbourne, Sydney (UTC +10:00) Guam, Port Moresby...
  • Page 130 5. Configuration List Item Value Default • Obtain automatically Obtain Address setting automatically • Set manually IP address* Values obtained from a DHCP Subnet mask* server (or AutoIP) IPv4 Use the Default settings following 4 octets (configurable only when gateway “Set manually”...
  • Page 131 List of Other Settings Item Value Default 4 octets or characters allowed for domain POP server* (blank) names, 0 to 64 letters * : Required SMTP over SSL is not supported. Smart Device Link Settings Item Value Default Host MAC e-Sharing Box unique ID (Read only) address...
  • Page 132 5. Configuration List Security Settings Item Value Default (Enable e-Sharing Box to be detected Auto. detection Checked automatically) checkbox (Do not show [Add New User] on login screen) Limit user registrn. Unchecked checkbox Force SSL conct. (Forces SSL connection) checkbox Unchecked ISO country 2 capital letters...
  • Page 133 List of Other Settings Item Value Default LDAP server (Use LDAP server function) checkbox Unchecked Characters allowed for x.500 distinguished names, 0 to 256 letters Base dom. dc=my- (including “dc=”). name domain,dc=com LDAP server settings The value must begin with “dc=”. settings MFP Link Settings Item...
  • Page 134 5. Configuration List Shared Workflow Item Value Default Characters that can be used for a Specify workflow name* (blank) Windows file path, 1 to 32 letters • Convert file and save Select process to execute in Convert file and • Receive fax and save workflow save •...
  • Page 135 List of Other Settings Item Value Default Characters allowed for email Specify email addresses, 7 to 128 letters (blank) address newly Specify "@" and "." must be included. email destinati • Show any destinations Workflow on for • Show e-Sharing Box users settings completi Show any...
  • Page 136 5. Configuration List Device Authentication Item Value Default Device Name Displayable characters, 0 to 128 letters (blank) Type Displayable characters, 0 to 128 letters (blank) • Use Relay Function Do not use • Do not use Characters that can be used for a user User ID name in Windows XP/NT 4.0 (blank)

  • Page 137: Maintenance

    List of Other Settings The RICOH e-Sharing Box uses the email address configured in user information as the sender (From) of the completion notification of a workflow. If an email address other than one provided by the ISP, such as one provided by the carrier of the smart device, is specified, email notification may not be sent, as described above.
  • Page 138 5. Configuration List Item Value Default Last executed (date and time) (Execute) Manual execution (Execute Now) key (Execute) Stop (Stop Backup) key (Execute) • Off • Every month Interval • Every week • Every day Backup settings When Execution “Every day” 1 to 31 schedule is selected...

  • Page 139: Device Information

    List of Other Settings Item Value Default Current version (Read only) Update program version (Read only) Apply (Apply Update Program) key (Execute) Execute Date last checked 1/1/2012 to 12/31/2029 (blank) Update (Download Latest Update Program) Check now (Browse) key Upload from PC (Upload) key (Execute) Debug Log Acquisition...
  • Page 140 Default Archive history (Create History Archive) key (Execute) Download (names of the archived history files) key System Information Item Value Default RICOH e-Sharing Model Name Unique Device Information MAC Address MAC address Control Number Control Number Base Version Version (blank)

  • Page 141: Others

    List of Other Settings Item Value Default (Read only) One of the following statuses is displayed. • Normal • Copying (from HDD 1 to RAID Status HDD 2, or from HDD 2 to HDD 1) HDD Hardware Normal • Falling back (HDD 1 or Report HDD 2 stopped) •...
  • Page 142 5. Configuration List Item Value Default • Projector Output device Projector • Printer • Address Method to specify Address • Projector name Generate Specify 4 octets or characters allowed for Connectin Address (blank) domain names, 0 to 255 letters g Code address All characters defined in Unicode.

  • Page 143: Troubleshooting

    Email Notification Overview The RICOH e-Sharing Box sends an email message to a user with administrator authority when it detects an error which prevents it from providing service, or a symptom of such error. See page 69 "Email Sending Settings" for configuration.

  • Page 144: Error Classification

    6. Troubleshooting Error Classification An error that is detected by the system and requires CE action is called an SC. Error Error Code Error Level Error Classification Emergency Error 01: Network Error Error 02: Authentication Error Sxx-xxxx Error System Error Error 03: Storage Error Warning Error 04: Data Error...

  • Page 145: Error Codes

    Troubleshooting Error Codes Error Code Level Classification/Content/Detail/How to Recover/Notification Error 10: Send Error Cannot send because of lack of destination No destination is specified. Specify a destination and send again. J00-0004 Normal Check the workflow configuration. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code...
  • Page 146 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 04: Data Error Unsupported file A file type that cannot be processed. J01-0005 Normal Convert to a supported file type. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification...
  • Page 147 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 04: Data Error Error of image processing library This file cannot be processed. Check file content. J01-0010 Normal Shorten the file path. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code Level...
  • Page 148 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Unexpected error S09-8302 Warning Log in as an administrator and restart the machine. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error...
  • Page 149 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error The self-diagnosis function of the HDD detected a major problem. Data loss may occur. Replace the HDD. S09-8402 Emergency If this SC occurs on a system on which @Remote is installed, a call is automatically made to the call center.
  • Page 150 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Lack of free HDD space The free HDD space is smaller than 10% of total space. S09-8405 Warning Delete unnecessary files. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code Level...
  • Page 151 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Auto/fixed IP address configuration error IP address duplication S09-0002 Normal Check network configuration. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Application of updater failed.
  • Page 152 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Inernal error during restoration S09-0401 Error Apply the latest updater and redo restoration. Display on Web UI: Yes Log: Write to System Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error...
  • Page 153 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 03: Storage Error Failed to copy a file. Insufficient free space in destination. J10-0002 Normal Delete unnecessary files. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification Error 03: Storage Error...
  • Page 154 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 03: Storage Error Cannot executebackup because an external HDD is not connected. Bad connection with the external HDD S10-0003 Warning Check connection with the external HDD. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code...
  • Page 155 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 03: Storage Error Failed to create a folder. The folder name already exists. S10-0008 Warning Check the contents of the external HDD. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code Level...
  • Page 156 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 03: Storage Error Cannot execute backup because the external HDD is a startup disk. The external HDD is a startup disk. S10-0011 Warning Check the contents of the external HDD. Display on Web UI: Yes Log: Write to System Log Email Notification: Yes Error Code...
  • Page 157 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 10: Send Error Mail sending error Invalid email address J11-0001 Normal Check the configuration of destination email address. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification Error 01: Network Error...
  • Page 158 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 10: Send Error Email setting error Invalid email setting J11-0006 Normal Check the email sending setting. Display on Web UI: No Log: Write to Job Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error...
  • Page 159 Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Problem with relay function Failed to connetct to relay server. S14-0002 Error Check network configuration. Display on Web UI: Yes Log: Write to Access Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error...
  • Page 160 6. Troubleshooting Error Code Level Classification/Content/Detail/How to Recover/Notification Error 12: System Error Problem with relay function No response from relay server S14-0005 Error Wait a while and access again. Display on Web UI: Yes Log: Write to Access Log Email Notification: No Error Code Level Classification/Content/Detail/How to Recover/Notification...

  • Page 161: Hdd Failure Prediction (Hdd Self-Diagnosis Function)

    • HDD error detected by the HDD self-diagnosis function • The HDD self-diagnosis function shows that a certain parameter exceeds the limit. • Free HDD space is smaller than prescribed. The behavior of the RICOH e-Sharing Box and possibility of continued use are described below.

  • Page 162: Ricoh E-Sharing Box Beeps/Lamps

    The machine notifies the users with Allowed Free HDD space is smaller administrator authority. Smaller than 5%: than prescribed. Smaller than 5%: Not allowed The machine notifies the users with (Allowed when it exceeds administrator authority and stops 15%) operaion. RICOH e-Sharing Box Beeps/Lamps...
  • Page 163 Troubleshooting Name HDD1 LED HDD2 LED Power button/StatusLED Func. button • As feature for a CE, you can stop the beeps by pushing the Func. button. In this case, the beep does not sound after system restart. Beep/LED related to the HDD Machine Status HDD1/2 BEEP...
  • Page 164 6. Troubleshooting Machine Status HDD1/2 BEEP Status LED Stop Condition Machine Status • Only one of HDD1 or HDD2 is connected and the machine is in fallback state of the RAID function. Indicator for Four long Stop Condition beeps Lights green disconnected •...
  • Page 165 Troubleshooting Machine Status HDD1/2 BEEP Status LED Stop Condition Machine Status • HDD is not connected (does not light green) or HDD is recognized but cannot be started Indicator for Two short (lights green). the recognized beeps Lights green HDD: Lights Stop Condition (repeated) green...
  • Page 166 6. Troubleshooting Beep Status LED Condition Action A HDD is broken. The LED for the broken HDD lights red. The beep can be Replace the HDD indicated stopped by pressing the by the LED lit red. (xxxx) Func button, but it sounds 1 or 2: again if the machine is in After replacement,...

  • Page 167: Led Status Change During Startup Of The Ricoh E-Sharing Box

    In the case of No. 4, 5, or 6, replacement is required. LED Status Change during Startup of the RICOH e-Sharing Box When the machine is starting up normally, the LED status changes from No. 1 to No. 4 in numerical order.

  • Page 168: Ricoh E-Sharing Box Symptoms And Actions

    6. Troubleshooting Machine status Status LED Func. LED When the RICOH e-Sharing Box functions are available Lights green Lights blue (between the completion of RICOH e-Sharing Box application startup and start of shutdown process) An error occurred. The RICOH e-Sharing Box functions Flashes red are not available.
  • Page 169 Troubleshooting Status Possible Cause Action Check the connection of the LAN cable and replace it if necessary. LAN cable connection Replacing it with a cable that is failure. working correctly in the same network makes it easy to judge the LAN LEDs are unlit.
  • Page 170 6. Troubleshooting Status Possible Cause Action • Turn on the power of the external HDD. • Check the USB cable connection. • The power of the • Change the USB cable to external HDD is off. Cannot make a backup another one.
  • Page 171 Troubleshooting Status Possible Cause Action • Check the installation environment. Is there sufficient space around the machine? Is anything placed in contact with the machine, especially around the rear fan? (Paper • Installation environment stacks, cardboard, etc.) of the machine Strange noise from the •...

  • Page 172: Error Codes (When Downloading From The Server)

    6. Troubleshooting Status Possible Cause Action The machine is in fallback state because the new HDD was defective and Four long beeps still duplication failed. sound even after Replace the HDD. replacing the HDD. This does not always happen immediately after the start of duplication.
  • Page 173 Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) Check the network SSL communication SSL communication configuration and error failed. environment. Check the network Proxy authentication Proxy authentication configuration and error failed. environment. Connection to the Check the network Proxy gateway time proxy server timed...
  • Page 174 6. Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) The application has When re-installing an been activated on application to the Invalid product key this machine before, same machine, enter used for issuing but a different the previously license...
  • Page 175 Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) This does not occur Re-issuing of a The product ID of the in the field because license for trial trial version has there are currently no version.
  • Page 176 6. Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) Obtain the debug ZIP file read error Failed to read a ZIP log and send it to the (invalid path/No file. manufacturer for authority) analysis.
  • Page 177 Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) This does not occur The number of in the field because Exceeded maximum reissues exceeded there are currently no number of license the maximum value plans for activation reissues.
  • Page 178 6. Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) Installation/update is not required for either of the following reasons. • The requested application is already installed in the machine. • The requested application or Obtain the debug JavaVM is Installation/update...
  • Page 179 Troubleshooting Sub code Main code (Last 3 Error detail Cause/Operation Action (First 3 digits) digits) The conditions for component coexistence cannot be met for either of the following reasons. No version of JavaVM suitable for the configuration is uploaded to the server.

  • Page 180: When You Cannot Display The Web Ui Or Mount The E-Sharing Box As An Smb Folder

    Folder Try the following measures in order. 1. Restart the RICOH e-Sharing Box by keeping the Power button pushed for 1 second. If the problem is solved, proceed to step 4. If the problem persists, proceed to step 2. 2. Turn off the machine, remove HDD 2, and then turn on the machine again.

  • Page 181: Details Description

    7. Details Description Overview Connection Layout Connection Function Hardware 1: USB cable 4: Coordinated shutdown 2: Power cord 6: AC adapter 5: Data backup 3: To a wall outlet...

  • Page 182: Part Names And Functions

    RICOH e-Sharing Box and linking with other devices are available. The HDD works in RAID 1 (Mirroring) mode. Used for backing up data and settings saved in the RICOH e- External HDD Sharing Box. In case of an electrical outage, a UPS can provide electric power to the RICOH e-Sharing Box from a rechargeable battery.
  • Page 183 Overview Name Description Power button/Status lamp The Status lamp indicates machine status. Push this button when you want to stop the beep sound Func. button in case of an error. Front USB port For connecting an external HDD. Rear Name Description Basically unused.

  • Page 184: Mechanical Components

    The RICOH e-Sharing Box uses RAID1 (mirroring) mode. It includes two 2TB HDDs and the same data are written to both HDDs. Because of this, the RICOH e-Sharing Box can operate even if one of the HDDs crashes, using only the other HDD.
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