Ricoh Unified Communication System P3500 Field Service Manual
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Ricoh Unified Communication System P3500 Field Service Manual

Ricoh Unified Communication System P3500 Field Service Manual

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Model MD-A3
Machine Codes: E0A4
Field Service Manual
23 July, 2014

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Summary of Contents for Ricoh Unified Communication System P3500

  • Page 1 Model MD-A3 Machine Codes: E0A4 Field Service Manual 23 July, 2014...

  • Page 3: Important Safety Notices

    Important Safety Notices LEAD-FREE SOLDER This product is manufactured using lead-free solder as a part of a movement within the consumer products industry at large to be environmentally responsible. Lead-free solder must be used in the servicing and repair of this product. WARNING •...

  • Page 4: Safety And Ecological Notes For Disposal

    Safety and Ecological Notes for Disposal 1. Dispose of replaced parts in accordance with local regulations. • To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and aerosols. A fire or an explosion might occur. This product contains substances which are harmful to humans and the environment.

  • Page 5: Symbols And Trademarks

    Symbols and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Screw Connector Spring Trademarks Firefox is a registered trademark of the Mozilla Foundation. Macintosh and Mac OS are trademarks of Apple Inc., registered in the United States and other countries.
  • Page 6 Microsoft® Windows® 8 Pro Microsoft® Windows® 8 Enterprise • The product names of Windows 8.1 are as follows: Microsoft® Windows® 8.1 Microsoft® Windows® 8.1 Pro Microsoft® Windows® 8.1 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices........................... 1 LEAD-FREE SOLDER............................1 Prevention of Physical Injury.......................... 1 Observance of Electrical Safety Standards....................1 Safety and Ecological Notes for Disposal....................2 Symbols and Trademarks...........................3 Trademarks..............................3 1. Product Information Specifications..............................9 Overview................................12 Front and Top View............................12 Rear and Bottom View..........................13 Control Panel..............................15 Remote Control............................
  • Page 8 Logging in to Unified Communication System Settings................46 Login..............................46 Logout..............................47 Managing Address Book..........................48 3. Replacement and Adjustment Parts Replacement............................49 SIM Card..............................49 Rear Cover..............................50 Camera Unit..............................50 Memory Card.............................. 52 Fan Unit / Main Board..........................53 Microphone..............................55 Speaker................................ 57 Key Top Unit..............................57 Front Cover..............................60 Front Cover Parts............................61...
  • Page 9 Copyright Notice............................97 Electromagnetic Interference........................97 Precautions for Use............................98 System Operations............................98 Unified Communication System Settings....................100 PC Screen Share............................101 Cause of Acoustic Feedback........................101...

  • Page 11: Product Information

    1. Product Information Specifications Item Specification Interface • Ethernet: 10BASE-T, 100BASE-TX, 1000BASE-T • IEEE802.11n, IEEE802.11a, IEEE802.11g, IEEE802.11b • Encryption method: WEP128bit/64bit, WPA-PSK(TKIP/ AES), WPA2-PSK(TKIP/AES), WPA-EAP(TKIP/AES), WPA2-EAP(TKIP/AES) • USB3.0 (type A) ×2 • USB3.0 (type B) • Analog RGB (VGA) • HDMI connector Proxy authentication Basic authentication Port...
  • Page 12 • Limiting the Network Bandwidth: Up to 15 fps Video mode HDMI: • XGA : 1024 × 768 pixels (Only RICOH PJS) • WXGA : 1280 × 800 pixels (Only RICOH PJS) • HD : 1280 × 720 pixels (Others) D-Sub: •...
  • Page 13 Specifications Item Specification Automatic camera adjustment • Automatic white balance control • Automatic gain control • Automatic Exposure control • Automatic flickering canceller (50Hz/60Hz) Deployment sound function • Adaptive echo canceller • Noise suppressor • Echo suppressor • Automatic gain control •...

  • Page 14: Overview

    1. Product Information Overview Front and Top View Name Main Function Speaker Outputs audio from other parties. Captures live video that is transmitted to other parties. Camera unit The camera unit consists of a camera and an arm. Provides a set of keys used to operate the Control Panel machine.

  • Page 15: Rear And Bottom View

    Overview Name Main Function Used to connect the machine to the analog audio Audio input input device, such as a microphone or headset. Used to connect the machine to the analog audio Audio output output device, such as a headphones or headset. Air outlet Releases heat from inside of the machine.
  • Page 16 1. Product Information Name Main Function Connector used to connect this machine to a Analog RGB (VGA)connector video output device, such as a projector or monitor, via a RGB (VGA) connector. Power connector Connector for connecting the power cord. Brings in air from the outside to cool the machine Air inlet and prevent it from overheating.

  • Page 17: Control Panel

    Overview Control Panel Name Main Function Push key Used to raise the camera unit. Zoom keys ( key) Used to adjust the zoom of the machine's camera. Camera OFF key Used to mute this machine's camera. Lights when the machine turns on. Power indicator This indicator blinks while the machine is starting up or shutting down.

  • Page 18: Remote Control

    1. Product Information Name Main Function Used to select a menu, dialog, or setting. Cursor keys ( key) These keys are also used to switch between screen layouts during a meeting. Menu key Used to display the Menu screen. Used to temporarily disable audio input on the Mute key machine.
  • Page 19 Overview Name Main Function Used to activate the menu, setting, or set value selected with the cursor keys. Enter key This key is also used to connect and leave a meeting. Camera OFF key Used to mute this machine's camera. Zoom keys ( key) Used to adjust the zoom of the machine's camera.

  • Page 20: Guidance For Those Who Are Familiar With Predecessor Products

    1. Product Information Guidance for Those Who are Familiar with Predecessor Products The E0A4 is successor model to the E0A0 and E0A2. If you have experience with the predecessor products, the following information will be of help when you read this manual. Different Points from Predecessor Products E0A2 E0A0...

  • Page 21: Installation

    2. Installation Installation Requirements Installation Requirements • Do not use or store this machine in a place that is exposed to soot, cigarette smoke, or any other type of smoke. Doing so may soil the machine, resulting in shorter product life and lower video quality.

  • Page 22: About Network Environment

    2. Installation • Do not place devices that generate noise, such as projectors or computers, near the machine. • When using the machine in a room where sound echoes, try keeping your voice as low as possible during meetings to avoid distracting echoes. •...

  • Page 23: Operating Environment For This Machine

    Installation Requirements • You cannot connect to other party. Solutions If you experience one of the problems above, take one of the following actions. The action to be taken depends on the wireless network environment you are using: • If IEEE802.11b and IEEE802.11g/n are in the same wireless network environment, the IEEE802.11b connection may be used first.
  • Page 24 2. Installation Power Source Specification Description Power Source • For mainly Europe 220 V - 240 V, 50 Hz • For mainly Asia 110 V, 220 V - 240 V, 50/60 Hz • For mainly North America 120 V, 60 Hz Network Specification Description...
  • Page 25 Installation Requirements Specification Description Frequency Range (Wireless Network) For mainly Europe and Asia: • 2.4 GHz band 2412 MHz - 2472 MHz (Ch1 - Ch13) • 5 GHz band 5.18GHz 5.24GHz (36, 40, 44, 48ch) 5.26GHz 5.32GHz (52, 56, 60, 64ch) 5.5GHz 5.7GHz (100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140ch) For mainly North America:...
  • Page 26 2. Installation Analog Audio Input Device Specification Description Supported device Microphone, headset, and other devices Interfaces Audio input Analog Audio Output Device Specification Description Supported device Speaker, headset, and other devices Interfaces Audio output Digital Audio Input/Output Device Specification Description Supported device USB microphone speaker Interfaces...
  • Page 27 Video Output Device (HDMI) Specification Description High-definition monitor, projector and other Supported device devices XGA: 1024 × 768 pixels (Only RICOH PJS) Resolution WXGA: 1280 × 800 pixels (Only RICOH PJS) HD:1280 × 720 pixels (720p)(Others) Interfaces HDMI (type A) •...

  • Page 28: Checking The Package Contents

    2. Installation Checking the Package Contents The product package contains the following items: Package Contents Unified Communication System P3500 (this machine) AC adapter Power plug NA: Type A EU: Type C, BF, O, A USB cable...
  • Page 29 Checking the Package Contents Package Contents Remote Control Carry Bag Quick Guide Read This First Other documents SIM card (Pre-installed in the machine) • Use the USB cable to share your computer screen • Be sure to use the power cord set and USB cable that come with this machine. •...

  • Page 30: Contact Address Registration

    Send a registration request to that individual and obtain permission to register the contact in Address Book. Log in to Unified Communication System Settings with Contact ID and password (default is the serial number of the machine) (https://ucs.ricoh.com/util/login). Click "Address Book". Click "Register New Contact".

  • Page 31: Using The Menus

    Using the Menus Using the Menus This screen is used to accept registration requests, configure network settings, update firmware, and check the system information. When the Menu screen is displayed, the machine's status switches to "Offline". You cannot connect to or receive connection from contacts when the machine's status is "Offline".

  • Page 32: Wired/Wireless Network Configuration

    2. Installation Press the key to select "Registration Request List", and then press the Enter key. Press the key to select the contact you want to accept, and then press the Enter key. Press the key to select "Accept", and then press the Enter key. Press the key to select "Accept", and then press the Enter key.
  • Page 33 Using the Menus • Press the Menu key if the Site List screen is displayed, and then press the key to select “Configuration Menu” in the Menu screen. In the Configuration Menu, Press the key to select the "Wired Network Configuration"...

  • Page 34: Entering Characters

    2. Installation Entering characters Certain settings require you to enter characters. A character input screen appears when characters need to be entered. Available Characters You can enter the following characters: • Alphabetic characters • Symbols • Numerals Character Input Screens There are two types of character input screens: the alphanumeric input screen, and the numeric input screen.
  • Page 35 Using the Menus • Caps Switches between upper-case and lower case alphabetic characters. • Space Enters a space. • Clear All Clears all the entered characters. • BS Deletes one character to the left of the cursor. • Numeric input screen This screen allows you to enter numeric characters.

  • Page 36: Setting Items

    2. Installation • Moves the cursor to the left or right. If the cursor is moved and then a character is entered, the character is inserted to the left of the cursor. • BS Deletes one character to the left of the cursor. •...
  • Page 37 Using the Menus • Encryption Key Character Set • Encryption Key • Key Index If "Encryption Method" is set to WEP, specify the key index. IP Address Specify the IP address, subnet mask, and default gateway settings for the machine on the network. •...

  • Page 38: Firmware Update

    2. Installation Firmware Update • Do not press and hold the Power key or remove the power cord during update. • If connection with the network is lost during an update, the update will fail. We recommend performing the update in a wired network environment. •...

  • Page 39: System Information

    Using the Menus In the Configuration Menu, press the key to select the "Firmware Update", and then press the Enter key. Press the key to select "Update", and then press the Enter key. Press the key to select "Update", and then press the Enter key. The machine automatically restarts and begins the update.
  • Page 40 • Send a Report If there is a problem with the machine, send the operation log, system information, and other details about the machine to Ricoh for problem diagnosis. Only send a report when requested to do so by the support desk.
  • Page 41 Using the Menus In the Features screen, press the or key to select “Configuration Menu”, and then press the Enter key. • Press the Menu key if another screen is displayed, and then press the key to select “Configuration Menu” in the Menu screen. In the Configuration Menu, press the key to select the "System Information ", and then press the Enter key.

  • Page 42: Network Configuration Backup/Restore

    2. Installation Check the system information. If you want to check the legal notices, press the key to select "Legal Notices", and then press the Enter key. After checking the system information, make sure that "Close" is selected, and then press the Enter key.
  • Page 43 Using the Menus Select “Save” and press the Enter key. When the confirmation dialog box appears, select “OK” and press the Enter key. The dialog box appears, indicating that the backup is in progress.
  • Page 44 2. Installation When the backup completion dialog box appears, press the Enter key. Network configuration restore In the System Information screen, select “Save and Restore Configuration with the card” and press the Enter key. Select “Restore” and press the Enter key.
  • Page 45 Using the Menus When the confirmation dialog box appears, select “OK” and press the Enter key. The dialog box appears, indicating that the backup is in progress. When the backup completion dialog box appears, press the Enter key.

  • Page 46: Using Utility

    2. Installation Using Utility To manage Address Book or check Meeting History in Unified Communication System Settings, you must first log in to Unified Communication System Settings. Unified Communication System Settings can be accessed from a computer that is connected to Internet. •...
  • Page 47 Using Utility Specification Operating environment • Windows Vista (Service Pack 2 or later) Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate • Windows 7 Windows 7 Home Premium Windows 7 Professional Windows 7 Enterprise Windows 7 Ultimate •...

  • Page 48: Logging In To Unified Communication System Settings

    Unified Communication System Settings. Unified Communication System Settings can be accessed from a computer that is connected to Internet. Login Start your Web browser. Enter the following URL in the address bar of your web browser to access Unified Communication System Settings. https://ucs.ricoh.com/util/login...

  • Page 49: Logout

    Using Utility Select the Language. Enter the Contact ID and the password (default is the serial number of the machine). Click “Login”. Logout Click “Logout”.

  • Page 50: Managing Address Book

    2. Installation Managing Address Book Address Book in Unified Communication System Settings is used to manage the contacts whom you want to have meetings. The contacts registered in Address Book are synchronized with the contacts in the Contact List on the machine.

  • Page 51: Replacement And Adjustment

    3. Replacement and Adjustment Parts Replacement • Please never attempt to remove the battery from the main board. If you removed, you can not repair the failure. • If main board failure occurred, the device must be swapped as the main board can not be replaced.

  • Page 52: Rear Cover

    3. Replacement and Adjustment • Push the SIM card, and then pull it. Rear Cover SIM card (page 49). Rear cover [A] ( M3×10 Tapping screw×6, screw×1). Camera Unit Rear cover (page 50). Remove the bracket [A] ( M3×6 Screw×6, M3×4 Screw×4).
  • Page 53 Parts Replacement Remove the bracket [A] ( M3×6 screw×1, M3×4 Screw×5). Remove the right cover [A]. Remove the screws ( M3×10 Tapping screw×2).

  • Page 54: Memory Card

    3. Replacement and Adjustment Push the “Push” button and remove the Camera unit [A] ( ×1). • When removing the connector, lift the connector by a jeweller’s screwdriver. Memory Card Remove the bracket (page 50).

  • Page 55: Fan Unit / Main Board

    Parts Replacement Remove the screws of the memory card [A] ( ×2). Remove the memory card [A] ( ×1). Fan Unit / Main Board • If main board failure occurred, the device must be swapped as the main board can not be replaced.
  • Page 56 3. Replacement and Adjustment Remove the cover [B] of the LAN card [A] ( ×2). Remove the LAN card [A] ( ×1). Remove the main board assembly [A] ( M3×10 Tapping screw×3, M3×6 screw×1).

  • Page 57: Microphone

    Parts Replacement Remove the fan unit [A] from the main board [B] ( ×7, ×1). • Please never attempt to remove the battery from the main board. If you removed, you can not repair the failure. Microphone Remove the main board assembly (page 53).
  • Page 58 3. Replacement and Adjustment Remove the image board [A] ( ×1). Remove the audio board [A] ( M3×10 Tapping screw×2, ×2). Remove the microphone [A] (hook×4). • The microphone harness is thin. When removing the microphone, make sure to hold the microphone by the connector section.

  • Page 59: Speaker

    Parts Replacement Speaker Remove the image board (page 55). Remove the speaker [A] ( Tapping screw×4, ×1, hook×3). Key Top Unit Remove the audio board (page 55). Remove the protector film [A].
  • Page 60 3. Replacement and Adjustment Remove the lenses [A]. Remove the key top [A] (hook×3). Remove the protector film [A].
  • Page 61 Parts Replacement Remove the key top [A]. Remove the springs [A] ( ×2). • Take care not to lose these springs.

  • Page 62: Front Cover

    3. Replacement and Adjustment Remove the button [A] (hook×4, ×1). Front Cover Remove the key top (page 57). Remove the bracket [A].

  • Page 63: Front Cover Parts

    Parts Replacement Remove the front cover [A] ( M3×10 Tapping screw×2, hook×5). Front Cover Parts Front cover (page 60). Remove the part [A] (hook×4). Antenna Module Camera Unit (page 50). Remove the audio board (page 55).
  • Page 64 3. Replacement and Adjustment Remove the bracket [A] ( M3×10 Tapping screw×1). Remove the tape [A]. Remove the antenna modules [A].
  • Page 65 Parts Replacement A harness runs along the red-dot line in the picture. • Be careful about the handling, because a junction of harness and antenna modules is easy to broken.
  • Page 66 3. Replacement and Adjustment...

  • Page 67: Troubleshooting

    4. Troubleshooting LED Behavior and Meaning LED Behavior and Meaning LED type Name Power indicator Blue Mute indicator Blue LED behavior When the machine is turned on, the Power LED lights up for 0.5 seconds to verify they are operating normally.
  • Page 68 4. Troubleshooting Power indicator Status Interval of blinking Power off Not lit Powering up/down Blinking 0.5 sec Standby Mute indicator Status Microphone mute: ON Microphone mute: OFF Blinking (Lit for 1.5sec, off for Internal mic. Not lit 0.5 sec) External mic. Not lit Not lit...

  • Page 69: Error Table

    Error Table Error Table Boot Sequence and Errors Explanatory notes Normal boot sequence Screen Transition Process Device Errors Symptom Possible Cause Workaround Black Power LED: blinking (0.5sec) Mute Mic LED: blinking (0.5sec) Powering up While powering up, the device stops and the screen Possible HW issue.
  • Page 70 4. Troubleshooting Logo screen Power LED: blinking (0.5sec) Mute Mic LED: blinking (0.5sec) The OS is booting. While powering up, the device automatically and Possible HW issue. Swap the device. continuously reboots. Message: Starting Power LED: blinking (0.5sec) Mute Mic LED: blinking (0.5sec) Connecting to the network.
  • Page 71 Error Table Booting Power LED: blinking (0.5sec) Message: Connecting to the service Mute Mic LED: blinking (0.5sec) Authenticating with the central server. During authentication with the Make sure that the central central server, the device Possible HW issue server is up. If so, swap the stops and the screen does not device.
  • Page 72 4. Troubleshooting Contact List screen Power LED: blinking (0.5sec) Mute Mic LED: blinking (0.5sec) The contact list is displayed. The device is waiting for the user to make a selection. Make sure the display works Possible HW issue Screen/video discoloration properly.

  • Page 73: Error Message

    Error Table Possible network issue Once network problems have Cannot connect to the Possible HW issue (NIC) been ruled out, swap the network. device. Possible FW issue Possible HW issue No sound. Swap the device. Possible FW issue Make sure that the PC screen Possible HW issue share driver is installed properly.
  • Page 74 4. Troubleshooting Not Connected to the Network. Failed to connect to the network after failed to update the firmware. Failed to update the firmware. It may have been caused by the following. The wireless Network error 0002 signal may be too weak. The network cable may be disconnected.
  • Page 75 Error Table Network connection disconnected. Accessing to central server is failed during power up. The machine has been disconnected from the network due to a network error. Network error It may have been caused by the following. 0008 The wireless signal may be too weak. The network cable may be disconnected.
  • Page 76 4. Troubleshooting Not Connected to the Network. Network connection disconnected by network environment Failed to connect to the network. It may have been caused by the following. The network Network error 0104 configuration is not correct. The wireless signal may be too weak. The network cable may be disconnected.
  • Page 77 Error Table Unknown Error occurred. 0204 There is a low possibility of network error. Leave the meeting and restart the machine. Refer to the network troubleshooting sheet. Not Connected to the Network. If network setting is changed and they are invalid, this error is shown.
  • Page 78 4. Troubleshooting The device could not recognize the external microphone speaker. Restart is needed. HW (Microphone Speaker) error 0302 Error Occurred, Please Restart the Machine Reconnect the Microphone Speaker and restart the device. If the microphone speaker does not work properly, swap the device. Internal microphone is active.
  • Page 79 Error Table Failed to Start Meeting. Some parties have performed a same operation (call each other) simultaneously. There may be a problem either with the 0501 network or you and another party have Central server or network error performed an operation simultaneously. Please try again.
  • Page 80 4. Troubleshooting Failed to Start Meeting Failed to call the initiation or the reception. There may be a problem with the network or Network error you and another party have performed an 0513 operation simultaneously. Please go back to the contact list and try again. To send the Refer to the network troubleshooting sheet.
  • Page 81 Error Table Failed to Obtain IP Address Automatically. Failed to save network setting configuration. The configuration has been saved, but the Network error machine failed to obtain the IP address. It (Failed to obtain IP address) may have been caused by the following. The configuration of the authentication method or SSID may be incorrect.
  • Page 82 4. Troubleshooting Failed to save configuration. Failed to Save Configuration. System error 0608 Please configure it again. Retry the setting. If the error persists, swap the device. Failed to save wired setting. Failed to save Wired Setting. System error 0609 Please configure it again.
  • Page 83 Error Table HW error occurs during meeting. Restart is needed. Error Occurred During Meeting. 0801 HW error Press the Disconnect key to leave the meeting. Restart the device. If the error persists, swap the device. Failed to start PC screen share. Reboot is not necessary.
  • Page 84 4. Troubleshooting Error occurred during the device setting. Restart is needed. 1004 Error Occurred, Please Restart the Machine. Restart the device. If the error persists, swap the device. Disconnection at constant time with network Failed to Connect to Network. error during startup. To check the network configuration select 1005 Central server or network error...
  • Page 85 Error Table Failed to obtain the system information. Failed to Obtain the System Information. System error 1201 Restart the machine. Restart the device. If the error persists, swap the device. This error message is shown when failed to update the firmware and to connect to the network after the reboot.
  • Page 86 4. Troubleshooting Error occurred with the connection check. Error While Preparing. An internal error occurred with the Network, system, or device error 1501 connection check. Restart the device. And then refer to the To send the activity status report select network troubleshooting sheet.
  • Page 87 Error Table • Error occurred with the connection check. Error While Preparing • Timeout error There is no response from the service. To 1505 Network, system, or device error send the activity status report select [Sending a Report]. Restart the device. And then refer to the network troubleshooting sheet.
  • Page 88 4. Troubleshooting • Error occurred with the connection check. Error While Connection Check. Network, system, or device error An internal error occurred with the 1513 connection check. To send the activity status Restart the device. And then refer to the report select [Sending a Report].

  • Page 89: When An Acoustic Feedback Noise Can Be Heard

    Error Table When an Acoustic Feedback Noise Can Be Heard • Because the automatic learning function of the echo canceller is active for approximately 5 to 10 seconds after a meeting starts, you may hear a loud noise or acoustic feedback for a short while. Although this noise dramatically lowers the audio quality and makes it difficult to hear the other party at the beginning of the meeting, there is nothing wrong with the machine.
  • Page 90 4. Troubleshooting * This table applies to both the internal and external speaker. Avoid doing the following things when using the machine. Inappropriate use Solution Description Your have placed The echo canceller cannot handle your hand or Do not place your hand or object in abrupt changes in the acoustic object in front of front of the microphone.

  • Page 91: Network Trouble Shooting

    Error Table Network Trouble Shooting For both wired and wireless connections Questions Causes Solutions One of the network settings is incorrect, such as the IP address, Check the network settings subnet mask, or default gateway. MAC addresses are limited. (When Improve the ambient environment.
  • Page 92 4. Troubleshooting Questions Causes Solutions When no proxy is used: Improve the ambient environment. When no proxy is used: • Confirm that the required ports • A port for TCP (17992 or are open. 17990) or UDP (50000-65535) is closed. Use a tool to check the ports or consult the network administrator.
  • Page 93 Error Table Questions Causes Solutions Improve the ambient environment. • Install a hub between the switch and MD. The machine failed to start The spanning tree function of • Disable the spanning tree A PC can connect to a the switch connected to the MD function on the port of the switch network with the same discards the request issued...
  • Page 94 4. Troubleshooting Questions Causes This problem occurs because there is a lack of A delay occurs when PC Screen Share attempts bandwidth for wireless communication. As a to switch to a different screen. result, the recommended communication speed (1 Mbps or more) is unavailable. This problem occurs because there is a lack of If video stops for a set length of time while bandwidth for wireless communication.
  • Page 95 Error Table Solutions To fix this problem, the following measures can be performed on the terminal side: • Switch to a wired communication • Do not use a proxy server. • Place the machine as close as possible to the access point. Improve the ambient environment.

  • Page 96: Network Troubleshooting Flow

    4. Troubleshooting Network troubleshooting flow...

  • Page 97: Problems When Using Unified Communication System Settings

    Error Table Problems when Using Unified Communication System Settings Problem Possible cause/location Solution/Judgment Your Security Settings in Internet Explorer must be configured to enable the following settings: Scripting • Active scripting The Unified Communicatio ActiveX controls and plug-ins n System PC Settings •...

  • Page 98: Restrictions

    4. Troubleshooting Restrictions Handling This Product Do the following when moving the machine: • Turn off the machine and disconnect the power plug from the power connector. • Disconnect all cables connected to the machine. • Return the camera to the closed position. •...

  • Page 99: Cleaning

    Restrictions • Before using a wireless LAN, make sure there are no limitations or restrictions in the place you will be using it. There may be restricted use in places such as medical facilities due to electromagnetic interference. • Do not use a wireless LAN if there is electromagnetic interference from other equipment. Doing so may cause an accident due to the other equipment malfunctioning from the electromagnetic interference.

  • Page 100: Precautions For Use

    4. Troubleshooting Precautions for Use 1. A separate video output device (such as a monitor or projector) is required in order to use this product. 2. Be sure to use the power cord set and USB cable included with the machine. 3.
  • Page 101 Restrictions Message: The number of participating contacts has reached the maximum. ----------------------------------- 3. Call Reception A terminal cannot receive a call when an error message is displayed. * A terminal cannot receive a call when it is displaying a screen other than Contact List screen, or an error dialog box containing an OK button, prompting for restart, or containing a button to turn the power off.

  • Page 102: Unified Communication System Settings

    4. Troubleshooting Terminals that are not registered in Contact List on the local terminal are not displayed on the Meeting Information screen. 5. Firmware Update If a required update is missing, the terminal cannot use any meeting function or process any incoming registration requests in general.

  • Page 103: Pc Screen Share

    Restrictions Setting the zoom level to a value other than 100% in Internet Explorer 7 may corrupt the display layout. -------------------------- PC Screen Share 1. Screen Sharing Translucent windows cannot be shared. * If Windows Aero is enabled, a translucent window can also be shared. 2.
  • Page 104 4. Troubleshooting [A] : Listener [B] : Person talking Acoustic feedback occurs when the voice of the person talking (including ambient noise) diffracts through the speaker and microphone on the listener side at the same time as when the speaker on the side of the person talking produces echoes.
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