HP OMEN 15-ek0000 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. OMEN 15-ek0000
  6. Maintenance and service manual

HP OMEN 15-ek0000 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP OMEN 15-ek0000

Summary of Contents for HP OMEN 15-ek0000

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Optane, and Thunderbolt are trademarks bound by the terms of the HP End User License Not all features are available in all editions or of Intel Corporation or its subsidiaries in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Lights ..............................9 Button ..............................10 Special keys ............................11 Bottom ................................. 13 Labels ................................... 14 HP OMEN Command Center ..........................14 3 Illustrated parts catalog ..........................17 Computer major components ..........................17 Display assembly subcomponents ........................20 Cables ................................... 21 Miscellaneous parts .............................
  • Page 8 Backing up information and creating recovery media ..................69 Using Windows tools ......................... 69 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..69 Restoring and recovery ............................70 Restoring, resetting, and refreshing using Windows tools .............. 70...
  • Page 9 9 Using HP PC Hardware Diagnostics ........................ 73 Using HP PC Hardware Diagnostics Windows (select products only) ..............73 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........73 Accessing HP PC Hardware Diagnostics Windows ................73 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support ....
  • Page 10 Index ................................87...

  • Page 11: Product Description

    Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN Laptop Model number: 15-ek0000~15-ek0999 CTO model number: 15t-ek000 Processors 10th Generation Intel® Core™ processors Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W, Intel UHD Graphics) Intel Core i5-10300H (2.5 GHz [turbo up to 4.5 GHz] 4 cores, 8 MB Intel Smart Cache, 45 W, Intel UHD Graphics)
  • Page 12 Support for DTS X: Ultra Dual speakers HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 13 USB 3.2 Gen 2 Type C with Thunderbolt™ Gen 3 technology (right side) (select products only) USB 3.2 Gen 1 Type C (supports HP Sleep & Charge; right side) USB 3.2 Gen 1 Type A (supports HP Sleep & Charge; left side) RJ-45 (network) jack Mini DisplayPort 1.4...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 High-End Chinese Market PPP Windows 10 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market Windows 10 Home 64 Plus Single Language Indonesia Market Windows 10 Pro 64 FreeDOS 3.0...

  • Page 15: Components

    Table 2-1 Right-side components and their descriptions Component Description USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off. - and - Connects a display device that has a USB Type-C connector, providing DisplayPort™...

  • Page 16: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 17: Rear

    To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Rear...

  • Page 18: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 19: Touchpad Components

    Touchpad components Identify the touchpad components. To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the touchpad button.

  • Page 20: Button

    Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Touchpad light On: The touchpad is off.

  • Page 21: Special Keys

    Table 2-7 Button and its description Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 22 Table 2-8 Special keys and their descriptions Component Description Action keys Execute frequently used system functions as defined by the icon symbols on through function keys. Calculator key Opens the calculator. NOTE: Pressing the key again closes the calculator. Displays system information when pressed in combination with key.

  • Page 23: Bottom

    Table 2-8 Special keys and their descriptions (continued) Component Description OMEN key Opens the OMEN Command Center software. num lock Alternates between the navigational and numeric functions on the integrated numeric keypad. (10) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.

  • Page 24: Labels

    HP OMEN Command Center HP OMEN Command Center allows you to customize your computer for your specific gaming needs. To open HP OMEN Command Center, select the Start button, select OMEN Command Center, and then ▲ follow the on-screen instructions.
  • Page 25 OMEN Game Stream: Provide the ability to stream games to other devices. ● ● Help: Access “How to” information and frequently asked questions. NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard. HP OMEN Command Center...
  • Page 26 Chapter 2 Components...

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display panel assembly not available as a spare part NOTE: Display panels are only available as spare parts at a subcomponent level. Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Keyboard with top cover on page 62 Models without Thunderbolt: ●...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i7-10750H processor and GeForce GTX 1650Ti, 4 GB graphics card L98753-xx1 Intel Core i5-10300H processor and GeForce RTX 2070, 8 GB graphics card L98754-xx1 Intel Core i5-10300H processor and GeForce RTX 2060, 6 GB graphics card M00122-xx1...

  • Page 30: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (17) Battery 6 cell, 70 Wh L84392-006 3 cell, 52 Wh L84394-006 (18) Bottom cover For use in models with GeForce GTX 1650, 1650Ti graphics cards L98724-001 For use in models with GeForce GTX 1660, 1660Ti, and RTX graphics cards L98723-001...

  • Page 31: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number NOTE: Bezel adhesive is available as spare part number L98957-001. Camera module (includes bezel adhesive and display back cover adhesive) L98760-001 Display panel (includes bezel adhesive and display back cover adhesive) FHD, 250 nits, 3.2 mm L99597-001 FHD, 300 nits, 2.6 mm...

  • Page 32: Miscellaneous Parts

    Component Spare part number AC adapter (Smart, PRF, slim, 4.5 mm) 200 W L00818-850 150 W L32661-001 HP HDMI to VGA Adapter 701943-001 HP USB-C to USB-A hub 916838-001 HP USB-C to multiport hub 919666-001 Chapter 3 Illustrated parts catalog...
  • Page 33 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Elite USB-C Multi Port Hub L39572-001 HP USB External DVD-RW Drive 747080-001 Screw Kit L98747-001 Power cord (C5, 1.0 m [3.3 ft], straight Argentina L30811-001 Australia...
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 United Kingdom L22332-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 36: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 38: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 39: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...
  • Page 40 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 14 screws when you service Customer Self-Repair parts.

  • Page 42: Solid-State Drive

    Remove the eight Phillips M2.0 × 6.0 screws that secure the bottom cover to the computer.. Use a tool (1) to release the bottom cover near the display (2), and then remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration.
  • Page 43 Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L85348-001 512 GB, PCIe, TLC L85360-001 512 GB solid-state drive + 32 GB Optane memory module L85366-001 256 GB, PCIe, TLC L85350-001 Solid-state drive thermal pad L98956-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly...

  • Page 44: Memory Modules

    NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-3 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-001 8 GB, DDR4-3200 L46598-001 4 GB, DDR4-3200...
  • Page 45 NOTE: To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
  • Page 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 56 screws when you service the parts described in this chapter.

  • Page 48: Rgb Keyboard Control Board (Select Products Only)

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 49: Power Connector Cable

    Before removing the RGB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover on page 31). Remove the solid-state drive to the left of the battery (Solid-state drive on page 32).

  • Page 50: Speakers

    Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). Remove the battery (see Battery on page 37). Remove the power connector cable: Diconnect the cable from the system board (1), and then remove the cable from the routing along the fan (2).

  • Page 51: Card Reader/Audio Board

    Disconnect the cables for each speaker from the system board (1). Remove the two Phillips M2.0 × 4.0 screws from each speaker (2). Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Card reader/audio board To remove the card reader/audio board, use this procedure and illustration.

  • Page 52: Heat Sink

    Remove the card reader/audio board: Disconnect the cable from the ZIF connector on the board (1). Remove the Phillips M2.0 × 5.0 screw (2) that secures the board to the computer. Lift the inside of the board upward (3), and then remove the board from the computer (4). Reverse this procedure to install the card reader/audio board.
  • Page 53 Remove the two Phillips M2.0 × 5.0 screws (1) that secure the heat sink to the computer. Loosen the seven captive Phillips screws (2) that secure the heat sink to the computer. Remove the heat sink from the computer (3). Component replacement procedures...
  • Page 54 (GeForce GTX 1660, 1660Ti, and RTX graphics cards) Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 55: Fans

    (GeForce GTX 1650, 1650Ti graphics cards) Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 56: Usb Board

    NOTE: Use the same steps to remove each fan. Disconnect the fan cable from the system board (1). Remove the three Phillips M2.0 × 5.0 screws (2) that secure the fan to the computer. Remove the fan from the computer (3). Reverse this procedure to install the fans.

  • Page 57: Rj-45 Door

    Disconnect the cable from the system board ZIF connector (1). Lift the cable to release it from the computer (2). Remove the board from the computer (3). Reverse this procedure to install the USB board. RJ-45 door To remove the RJ-45 door, use this procedure and illustration. Table 6-9 RJ-45 door description and part number Description...

  • Page 58: System Board

    Remove the door (2). Reverse this procedure to install the RJ-45 door. System board To remove the system board, use these procedures and illustrations. Table 6-10 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system...
  • Page 59 Table 6-10 System board descriptions and part numbers (continued) Description Spare part number System board with integrated Intel Core i5-10300H processor and GeForce GTX 1660Ti, 6 GB graphics card L98749-xx1 System board with integrated Intel Core i5-10300H processor and GeForce GTX 1650Ti, 4 GB graphics card L98752-xx1 System board with integrated Intel Core i5-10300H processor and GeForce GTX 1650, 4 GB graphics card L98751-xx1...

  • Page 60: Infrared (Ir) Board

    Remove five Phillips M2.0 × 5.0 screws (1) that secure the system board to the computer. Remove the system board (2). Reverse this procedure to install the system board. Infrared (IR) board To remove the IR board, use this procedure and illustration. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Touchpad

    Table 6-11 IR board description and part number Description Spare part number IR board L98743-001 IR board cable L98726-001 Before removing the IR board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover on page 31).
  • Page 62 Table 6-12 Touchpad description and part number Description Spare part number Touchpad L98745-001 Touchpad cable L98730-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover on page 31).

  • Page 63: Display Assembly

    Remove the touchpad from the computer (5). Reverse this procedure to install the touchpad. When replacing the touchpad, make sure the protective tape is correctly layered on top of the touchpad. Use the following image to determine proper tape placement. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 64 Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover on page 31). Remove the solid-state drives (Solid-state drive on page 32). Remove the battery (see Battery on page 37). Remove the fans (see Fans on page 45).
  • Page 65 Open the computer until the display is at approximately 45° (2), and then close the computer (3). This step opens the hinges. While pulling the display cable (1) and WLAN antenna cables (1) through the holes in the computer, pull display away from computer (2).
  • Page 66 If you need to remove the hinges from the display enclosure: Remove the three Phillips broadhead M2.0 × 2.0 screws (1) and the two Phillips M2.0 × 2.0 screws (2) from each hinge. Remove the hinges from the display (3). The display hinges are available as spare part number L98740-001.
  • Page 67 If you need to remove the hinge covers from the hinges, remove the two Phillips M1.6 × 2.3 screws (1) from each hinge cover, and then pull the hinge covers off the hinges (2). The hinge covers are available as spare part number L98741-001. If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 68 Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: L99597-001: FHD, 250 nits L99598-001: FHD, 300 nits L99600-001: FHD, 144 Hz M12468-001: FHD, 144 Hz, flat L99601-001: FHD, 300 Hz L99602-001: UHD, 120 Hz M01025-001: UHD, OLED...
  • Page 69 If you need to remove the camera module: Lift up evenly across the module and peel the module up from the display back cover (1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera module is available as spare part number L98760-001.
  • Page 70 If you need to remove the hinge brackets, remove the Phillips M2.0 × 3.0 screw (1) from each bracket, and then remove the brackets from the display back cover (2). Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 71 If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), remove the cable from the clips at the bottom of the cover (2), and then remove the cable (3). Display panels cable are available as the following spare part numbers: L98732-001: UHD 120 Hz/144 Hz display panels L98733-001: FHD display panels M01024-001: OLED display panels...

  • Page 72: Keyboard With Top Cover

    If you need to remove the antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the back cover (2), and then remove the antennas and cables (3).
  • Page 73 Table 6-13 Keyboard descriptions and part numbers (continued) Description Spare part number Models with a Thunderbolt connector: Keyboard with top cover, dragon red legend keyboard, 1-zone lighting M00838-001 Keyboard with top cover, white legend keyboard, RGB per key lighting M00839-001 Keyboard with top cover, white legend keyboard, RGB, 4-zone lighting M00840-001 Keyboard with top cover, dragon red legend keyboard, 1-zone lighting, with numeric keypad...
  • Page 74 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 76: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 77 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)
  • Page 78 Chapter 7 Using Setup Utility (BIOS)

  • Page 79: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 80: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 81: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
  • Page 82 Chapter 8 Backing up, restoring, and recovering...

  • Page 83: Using Hp Pc Hardware Diagnostics

    If instructions for calling support are displayed. Follow those instructions. ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 84: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 85: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 87: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 88 Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 89: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 90: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightview (OLED panel) Brightness 250 nits (FHD, 45% NTSC panel) 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) Viewing angle UWVA...
  • Page 91 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...
  • Page 92 Chapter 10 Specifications...

  • Page 93: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 95: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 96 Chapter 12 Recycling...
  • Page 97 9 display components 7 illustrated 20 display panel spare part number 20 illustrated 20 cables HP OMEN Command Center 14 spare part number 20 spare part numbers 21 HP PC Hardware Diagnostics UEFI DisplayPort connector, identifying 5 camera downloading 76...
  • Page 98 OMEN Command Center 14 USB flash drive 70 spare part numbers 50 recovery media 69 IR board cable creating using HP Cloud Recovery spare part number 21 packaging guidelines 25, 29 Download Tool 69 ports creating using Windows tools 69...
  • Page 99 USB port, identifying 5 illustrated 17 USB Type-C port, identifying 5 removal 40 USB Type-C SuperSpeed port with HP spare part number 17 Sleep and Charge, identifying 5 spare part numbers 40 USB Type-C Thunderbolt port with HP speakers...
  • Page 100 Index...

This manual is also suitable for:

Omen 15-ek0999

Table of Contents