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Elkay SmartWell Care And Cleaning
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Care and Cleaning
Properly caring for your Smartwell
Replacing Pouches
Monitor pouch status on the Elkay
pouch notifications are communicated daily via smartwellcare@elkay.com. Follow these instructions to update
pouch(es):
1. Unlock and open the hood of the unit.
2. Locate the pouch(es) that needs to be replaced.
3. Remove each pouch by unlocking the silver pump clamp, popping out the pump, pulling out the nib from the
manifold, then unhooking it from the hanger.
4. Dispose of empty pouch(es).
5. Wash hands thoroughly with warm water and soap to sanitize.
6. Replace new pouches into unit.
a. Hang pouches in respective positions.
b. Pull back silver pump clamp, then lock pumps into pump drive, pressing firmly onto the pump drive
ensuring the starburst pattern on the pump is keyed into the matching pattern in the unit. Release the
clamp, making sure it slides over the top of the pump starburst key completely. The pump should be
securely fastened.
c. Insert nib into the manifold taking care to hold the tube and keep fingers away from the tip of the nib to
avoid contamination. Press firmly to ensure it is fully inserted.
elkay.com/smartwell
beverage dispenser will provide the best experience and delicious tasting beverages.
®
Smartwell customer portal at portal.elkaysmartwell.com. Low and empty
®
Unlock the silver pump clamp,
popping out the pump
Insert the new pouch in the
respective vacant slot by
hooking it on the hanger
Pull out the nib
from the manifold
Lock the pump to the
pump drive
Remove each pouch by
unhooking from hanger
Insert the nib into
the manifold
1

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Summary of Contents for Elkay SmartWell

  • Page 1 Monitor pouch status on the Elkay Smartwell customer portal at portal.elkaysmartwell.com. Low and empty ® pouch notifications are communicated daily via smartwellcare@elkay.com. Follow these instructions to update pouch(es): 1. Unlock and open the hood of the unit. 2. Locate the pouch(es) that needs to be replaced.
  • Page 2: Care And Cleaning

    Empty slot when you do not have an additional pouch to use 10. Select “Prime” to prepare liquid for dispensing. 11. Dispense a drink of each flavor you replaced to make sure you can taste the flavor. 12. Close and lock the hood. 13. Unit is ready for use. elkay.com/smartwell...
  • Page 3 Set pouches aside, taking care to ensure the nib and pump are placed on a clean, dry cloth. c. Make note of each pouch slot location. After cleaning steps or on step #12, the pouches must be reinserted into their respective slot or the unit settings will have to be adjusted. elkay.com/smartwell...
  • Page 4 Nozzle area Sanitize 1. Sanitize the following areas of the Smartwell using 3% hydrogen peroxide and clean, dry cloth. Before starting, ensure protective gloves are washed clean in hot water and soap. If they are damaged or cannot be cleaned, dispose and put on a new pair.
  • Page 5: Final Steps

    7. Gently wipe the touch screen with a soft cloth, such as a microfiber towel. Use a mild lens cleaner, as needed. Smartwell Customer Care is available via phone at 866.699.4507 or email at smartwellcare@elkay.com, Monday – Friday, 7 a.m. – 5 p.m. CST.