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HP Chromebook Enterprise x360 14E G1 Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook Enterprise x360 14E G1
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook Enterprise x360 14E G1

  • Page 1 Maintenance and Service Guide HP Chromebook Enterprise x360 14E G1 IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Corporation or its subsidiaries in the U.S. and of the HP End User License Agreement (EULA). If Not all features are available in all editions or other countries. SD Logo is a trademark of its you do not accept these license terms, your sole versions of Windows.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know your computer ................................3 Right side ....................................3 Left side ..................................... 4 Display ......................................6 Speakers ....................................7 Keyboard area ................................... 7 Touchpad ................................7 Special keys ................................9 Bottom .....................................
  • Page 6 Display assembly ............................... 32 I/O board ................................34 USB bracket, I/O board ............................36 Security cable lock bracket ..........................37 System board ..............................38 USB bracket, system board ..........................41 Speakers ................................42 6 Backing up, resetting, and recovering ..............................44 Backing up ....................................

  • Page 7: Product Description

    Embedded Multimedia Controller (eMMC) v 5.0: 64 GB 32 GB Audio and video Fixed (no tilt) integrated HP TrueVision HD camera 1280×720 by 30 frames per second with LED Dual microphones with appropriate echo-cancellation, noise-suppression software Dual speakers Audio by B&O Play...
  • Page 8 Table 1-1 Product description (continued) Category Description Ports (2) USB 3.1 Gen1 Type-C ports (delivery, video, data) HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C USB 3.1 Gen1 Type-A port Headphone/microphone combo jack Internal: USB 2.0 allocation; 1 for WLAN combo, 1 for camera M.2 NGFF connector Keyboard/pointing devices Google®...

  • Page 9: Getting To Know Your Computer

    The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and, even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 10: Left Side

    Left side Table 2-2 Left-side components Component Description USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
  • Page 11 Table 2-2 Left-side components (continued) Component Description To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Power button ● When the computer is off, press the button to turn on the computer.

  • Page 12: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.

  • Page 13: Speakers

    Speakers Table 2-4 Speaker components Components Description Speakers (2) Produce sound. Keyboard area Touchpad Table 2-5 Touchpad components Component Description Touchpad zone Reads finger gestures to move the pointer or activate items on the screen. Speakers...
  • Page 14 Table 2-5 Touchpad components (continued) Component Description Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 15: Special Keys

    Special keys Table 2-6 Special key components Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Search key Searches your apps and the Web from your apps list. Action keys Execute frequently used system functions. Keyboard area...

  • Page 16: Bottom

    Bottom Table 2-7 Bottom components Components Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 17: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...

  • Page 19: Computer Major Components

    Computer major components Table 3-1 Major component spare part information Item Component Spare part number Display assembly L50833-001 Computer major components...
  • Page 20 Table 3-1 Major component spare part information (continued) Item Component Spare part number Keyboard/top cover (includes keyboard cable): For use in Belgium L50840-A41 For use in Brazil L50840-201 For use in Canada L50840-DB1 For use in the Czech Republic and Slovakia L50840-FL1 For use in Denmark, Finland, and Norway L50840-DH1...
  • Page 21 Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Core i5-8350U processor, 8 GB of system memory, and 64 GB of eMMC L50837-001 system storage Equipped with an Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of eMMC L50836-001 system storage Equipped with an Intel Pentium 4417U processor, 8 GB of system memory, and 32 GB of eMMC...

  • Page 22: Miscellaneous Parts

    Miscellaneous parts Table 3-2 Miscellaneous spare part information Component Spare part number AC adapter (45-W HP Smart AC adapter, non-PFC, USB Type-C) 934739-850 Power cord (C5, 1.0-m, conventional with sticker): For use in Argentina L19357-001 For use in Australia L19358-001...

  • Page 23: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 24: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether ●...

  • Page 25: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 26: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 27 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 28: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 40 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 29 Remove the two Phillips M2.0×3.5 screws (3) that secure the bottom cover to the keyboard/top cover. Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover from the keyboard/top cover. Remove the bottom cover (2).

  • Page 30: Battery

    Battery Table 5-2 Battery spare part information Description Spare part number Battery (3-cell, 60-WHr, 5.275-AHr, Li-Ion; includes cable) L29959-002 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Wlan Module

    WLAN module Table 5-3 WLAN module spare part information Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 901229-855 NOTE: The WLAN module Mylar and tape are included in the Miscellaneous Parts Kit, spare part number L50831-001.
  • Page 32 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 33: Fan

    Table 5-4 Fan spare part information Description Spare part number L36913-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 34: Heat Sink

    Heat sink Table 5-5 Heat sink spare part information Description Spare part number Heat sink (includes replacement thermal material) L36894-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 36: Touchpad

    Touchpad Table 5-6 Touchpad spare part information Description Spare part number Touchpad L50832-001 Touchpad bracket L36910-001 Touchpad cable L36898-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 37 Remove the touchpad (3). Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 38: Display Assembly

    Display assembly Table 5-7 Display assembly spare part information Description Spare part number Display assembly L50833-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39 Separate the display from the computer (2). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 40: I/O Board

    I/O board Table 5-8 I/O board spare part information Description Spare part number I/O board L36895-001 I/O board cable, 30P L36892-001 I/O board cable, 40P L36893-001 NOTE: The I/O board bottom Mylar is included in the Miscellaneous Parts Kit, spare part number L50831-001. Before removing the I/O board, follow these steps: Shut down the computer.
  • Page 41 Rotate the I/O board upside down (1). Release the ZIF connector (2) to which the I/O board cable is connected, and then disconnect the I/O board cable from the I/O board. Remove the I/O board. Reverse this procedure to install the I/O board. Component replacement procedures...

  • Page 42: Usb Bracket, I/O Board

    USB bracket, I/O board Table 5-9 USB board bracket, I/O board spare part information Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the I/O board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Security Cable Lock Bracket

    Security cable lock bracket Table 5-10 Security cable lock bracket spare part information Description Spare part number Security cable lock bracket L36911-001 Before removing the security cable lock bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Table 5-11 System board spare part information Description Spare part number System board equipped with an Intel Core i7-8650U processor, 16 GB of system memory, and 64 L50838-001 GB of eMMC system storage System board equipped with an Intel Core i5-8350U processor, 8GB of system memory, and 64 GB...
  • Page 45 Remove the Phillips M2.0×3.0 screw (1) that secures the system board to the keyboard/top cover. Remove the Phillips M2.0×4.0 screw (2) from the USB bracket. Lift the left side the system board (3) until it rests at an angle. NOTE: The I/O board cable is connected to the bottom of the system board.
  • Page 46 Release the ZIF connector (2) to which the I/O board cable is connected, and then disconnect the I/O board cable from the system board. Remove the system board. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...

  • Page 47: Usb Bracket, System Board

    USB bracket, system board Table 5-12 USB bracket, system board spare part information Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Speakers

    Speakers Table 5-13 Speaker spare part information Description Spare part number Speakers (include left and right speakers, cables, and speaker tape) L36896-001 NOTE: The speaker tape is included in the Miscellaneous Parts Kit, spare part number L50831-001. Before removing the speakers, follow these steps: Shut down the computer.
  • Page 49 Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 50: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on the computer, including all the files in the Downloads folder. Before resetting the computer, make sure to back up all files to an optional USB flash drive, SD memory card, or through Google Drive.

  • Page 51: Recovering

    Recovering When your Chrome operating system (OS) isn’t working properly, you can perform a recovery. A recovery reinstalls the operating system and software programs and restores the original factory settings. Locally saved files and saved networks are deleted for all accounts. Your Google accounts and any data synced to your Google Drive are not affected by a system recovery.

  • Page 52: Recovering The Chrome Operating System

    Recovering the Chrome operating system To recover the Chrome operating system on your computer using the recovery media you created: Disconnect any external devices connected to the computer, plug in the power cord, and then turn on the computer. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS is missing or damaged”...

  • Page 53: Specifications

    Specifications Table 7-1 Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227 mm 8.93 in Height 16.05 mm 0.63 in Weight 1680 g 3.7 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 54: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 55: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 8-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 56 Table 8-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 57: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 58: Index

    15 packaging guidelines 19 connector, power 3, 4 internal microphone 6 ports product description 2 USB SuperSpeed port with HP display assembly jacks Sleep and Charge 3 removal 32 audio-in (microphone) 4 USB Type-C power connector and...
  • Page 59 36, 41 regulatory information spare part number 14 regulatory label 11 spare part numbers 36, 41 wireless certification labels 11 USB SuperSpeed port with HP Sleep removal/replacement procedures 22 and Charge 3 rubber feet USB Type-C power connector and removal 22...

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