Ricoh TotalFlow R-60A Field Service Manual
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Ricoh TotalFlow R-60A Field Service Manual

Ricoh TotalFlow R-60A Field Service Manual

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TotalFlow Print Server R-60A
(Machine Code:M273)
Field Service Manual
June, 2015

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Summary of Contents for Ricoh TotalFlow R-60A

  • Page 1 TotalFlow Print Server R-60A (Machine Code:M273) Field Service Manual June, 2015...

  • Page 3: Safety Information

    Safety Information When using this machine, the following safety precautions should always be followed. Safety during Operation In this manual, the following important symbols are used: • Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.

  • Page 4: Power Cord Precautions

    • Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine • This information provides tips and advice about how to best service the machine. Power Cord Precautions To reduce the risk of electric shock or damage to the equipment: •...

  • Page 5: Symbols

    IMPORTANT SAFETY NOTICES PREVENTION OF PHYSICAL INJURY 1). Before disassembling or assembling parts of the controller, make sure that the AC power cord is unplugged. 2). The wall outlet should be near the controller and easily accessible. 3). Note that some components of the controller are supplied with electrical voltage even if the main power switch is turned off.

  • Page 6: Trademarks

    Trademarks Windows ® is a registered trademark of Microsoft Corporation in the United States and /or other countries. PostScript ® is a registered trademark of Adobe Systems, Incorporated. Ethernet ® is a registered trademark of Xerox Corporation. Macintosh ® is a registered trademark of Apple Computer, Incorporated. Pentium ®...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Safety Information...............................1 Safety during Operation..........................1 Power Cord Precautions..........................2 Power Supply..............................2 Netzanschluss (Deutch)..........................2 Symbols................................3 Trademarks..............................4 1. Installation Installation Requirements..........................11 Environment..............................11 Machine Level.............................. 11 Minimum Space Requirements........................11 Power Requirements............................ 12 Installation Flow Chart............................. 13 Machine Installation............................14 Setting Customer Expectations........................14 Accessory Check............................14...
  • Page 8 Test Print................................ 35 How to Access Consoles (Operation Screen)...................38 Overview............................. 38 Local Console............................39 Remote Console..........................41 Backing up Data/ Restoring Data......................42 Automatic Backup for Configuration Data..................42 Printing Configuration..........................43 Calibration..............................45 2. Replacement Cover Removal..............................47 Left Cover..............................47 Right Cover..............................47 Front Cover..............................48 Unit Removal..............................49 HDD................................
  • Page 9 DVD Drive..............................74 Power Supply SW Board..........................76 3. Software Maintenance Software Maintenance............................ 79 Backing up Data/ Restoring Data........................80 Overview..............................80 Backing up Data............................80 Operation from the Printer Screen..................... 80 Operation from the Console Screen on the Print Server..............82 Restoring Data..............................87 Operation from the Printer Screen.....................
  • Page 10 When the Printer SC Occurs......................115 When the Print Server Error Occurs....................115 Service Call (SC) Tables..........................118 Service Call Conditions..........................118 Service Call (SC911)..........................119 Traces................................125 Managing Archived Traces........................125 Operation from the Printer Screen....................125 Operation from the Console Screen on the Print Server............... 126 Saving Traces............................
  • Page 11 Activating the IPDS............................ 151 Activation Procedure..........................151 Optional Features for IPDS........................158 How to Reactivate............................. 162 7. Specifications Specifications..............................163 General Specifications..........................163...

  • Page 13: Installation

    1. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 90°F) 2. Humidity Range: 10% to 85% RH 3. Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight or strong light) 4. Ambient Dust: Less than 0.10 mg/m 5.

  • Page 14: Power Requirements

    1. Installation 1: Rear (200 mm or more) 2: Front (200 mm or more) 1: Printer 2: LCT You may place the print server [A] on the right side of the large capacity tray or printer as shown in the illustration.

  • Page 15: Installation Flow Chart

    Installation Flow Chart Installation Flow Chart First install Pro C7110S/C7110/C7100S/C7100. (Hereinafter referred to as printer) Then install TotalFlow Print Server R-60A. (Hereinafter referred to as print server) Recommended installation steps are as follows:...

  • Page 16: Machine Installation

    1. Installation Machine Installation Setting Customer Expectations Before installation, the customer should be informed of the following: • Some nodes on the network may be unavailable for up to one hour. • Installation process will take about 40 minutes. • The site administrator should be available during the installation for assistance with network connectivity issues.

  • Page 17: Connector/ Front Panel

    Machine Installation Description Q'ty DVD: Operating Instructions Connector/ Front Panel Name Name VGA monitor port Main power switch USB port (backup) Power connector USB port (keyboard/mouse) DVD drive USB port (keyboard/mouse) Disc eject button Gigabit Ethernet port (print server to Front USB port network.) Gigabit Ethernet port (printer to print...

  • Page 18: Installation Procedure

    1. Installation Name Name Power interlock switch HDD access indicator USB port for power interlock System error indicator Installation Procedure • Use two persons when installing this product. This product is 20 kg or more in weight. • Turn OFF the print server power switch and printer main power switch, then disconnect the power cords before following procedure.
  • Page 19 Machine Installation • To disconnect the interface cable, remove the I/O cover [A]. Connect the power interlock USB cable to the slot on the controller box of the printer. Connect the power interlock USB cable [A] to the USB port for power interlock on the print server.

  • Page 20: Initial Setting

    1. Installation Connect the power cord [A] to the print server. Plug the power cord of the print server to the outlet. Initial Setting Initial Setting for Printer Turn ON the main power switch on the printer. Enter the SP mode. Check the following firmware at SP-7-801-255 (ROM No./ Firmware Version).
  • Page 21 Machine Installation When the interlock switch is set to OFF, the interlock function is turned off, and when the switch is set to ON, the interlock function is turned on. Turn ON the main power switch [A] on the print server. •...

  • Page 22: Test Print

    1. Installation Press the [Home] key on the operation panel of the printer and wait about five minutes until the [TotalFlow] icon appears on the Home screen. Test Print Press the [TotalFlow] icon to access to the menu screen.
  • Page 23 Machine Installation Press [User Tools/Adjustment]. Press [Print Samples].

  • Page 24: Network Settings

    1. Installation Press [Color test page]. Press [Print]. Make sure that test page is printed normally. Network Settings Press the [TotalFlow] icon to access to the menu screen.
  • Page 25 Machine Installation Press [User Tools/Adjustment]. Press [Ethernet Configuration].
  • Page 26 1. Installation Configure the network settings. Configure in accordance with the screen of the message, then press [OK].
  • Page 27 Machine Installation After completing configuration of the network fields, press [OK].

  • Page 28: General Operations For Servicing

    1. Installation General Operations for Servicing Power Interlock Switch The print server has a function to interlock the main power with the printer. By turning this function, the print server’s power goes OFF when the printer is turned off. When the interlock switch is set to OFF, the interlock function is turned OFF, and when the switch is set to ON, the interlock function is turned ON.

  • Page 29: Starting The Print Server

    General Operations for Servicing Switch the power interlock switch. • After the main power switch to OFF the internal voltage left for a while. Therefore, wait for about one minute before switching. Turn ON the main power switch of the print server. Starting the Print Server •...

  • Page 30: Shutting Down Or Restarting The Print Server

    1. Installation Press the [Home] key on the operation panel of the printer and wait about five minutes until the [TotalFlow] icon appears on the home screen. Shutting Down or Restarting the Print Server • Do not turn OFF the main power switch of the print server when the power indicator is lit. •...
  • Page 31 General Operations for Servicing Press the [Home] key on the operation panel of the printer and then press the [TotalFlow] icon. Press [Stop] to suspend the printer operation. Press [User Tools/Adjustment].
  • Page 32 1. Installation Press [Shutdown Computer]. Press [OK]. To shut down the print server, make sure that the power indicator is turned OFF, and then turn OFF the main power switch of the print server. • Do not turn OFF the main power switch of the printer until the power indicator of the print server goes out.

  • Page 33: Restarting The Print Server

    General Operations for Servicing Restarting the Print Server When restarting the print server to recover from a problem, try this procedure first. However, this procedure will only restart the print server application software. To reboot the system OS, see the next section “Rebooting the Print Server”.

  • Page 34: Rebooting The Print Server

    1. Installation Press [Restart Software]. Press [OK]. Rebooting the Print Server Use this procedure to reboot the system OS.
  • Page 35 General Operations for Servicing Press [Stop] to suspend the printer operation. Press [User Tools/Adjustments].

  • Page 36: Canceling The Current Print Job

    1. Installation Press [Restart Computer]. Press [OK]. Canceling the Current Print Job Press the [Home] key on the operation panel of the printer and then press the [TotalFlow] icon.

  • Page 37: Test Print

    General Operations for Servicing Press [Jobs]. Select the job that you want to cancel. Test Print Press the [Home] key on the operation panel of the printer and then press the [TotalFlow] icon.
  • Page 38 1. Installation Press [User Tools/Adjustment]. Press [Print Samples].
  • Page 39 General Operations for Servicing Select the test page you want to print. • You can select the following test pages: • Color test page • Tray adjustment • CMYK colors • CMY colors • RGB colors • Blank page...

  • Page 40: How To Access Consoles (Operation Screen)

    1. Installation Press [Print]. How to Access Consoles (Operation Screen) Overview You can access to the print server from the consoles in the following ways: • Local Console By connecting a commercially available monitor, keyboard, and mouse to the print server, you can directly operate the print server with the local console.

  • Page 41: Local Console

    General Operations for Servicing 1. Hub This is the main operational menu. Machine details or the configuration screen appear when you click the items. 2. Pod Indicates each item in a panel. 3. Tab Appears on the left side of the screen when the [Configuration] hub is open. Each tab has pods. For more information on display and setting items of the console screen, refer to "Operating Instructions".
  • Page 42 1. Installation Click [Administrator] and select "Logout" on the console screen. After the login screen appears, select "Service" to log in from [User name:]. Enter the password in [Password:]. Click [Login]. • The initial password is blank. Set the password after the initial login. For details about how to change the password, see “Operating Instructions”.

  • Page 43: Remote Console

    General Operations for Servicing Remote Console Launch the web browser. Enter "http://(IP address or host name of the print server)/" in the address bar. Press the [Enter] key. The login screen appears. Select a user to log in from [User name:]. Enter the password in [Password:].

  • Page 44: Backing Up Data/ Restoring Data

    1. Installation Console screen appears after login. Backing up Data/ Restoring Data You can use the backed-up data to restore the data after a hard drive failure or to copy the configuration data to another installation of the print server. (page 80 "Backing up Data/ Restoring Data") Automatic Backup for Configuration Data To back up the configuration data automatically, insert a writable USB memory into the rear USB port of...

  • Page 45: Printing Configuration

    General Operations for Servicing Printing Configuration Access to the print server by the local or remote console. Click [Maintenance].
  • Page 46 1. Installation Select the type of the configuration data for printing. Select the option items if necessary and click [OK].

  • Page 47: Calibration

    General Operations for Servicing Calibration This product is provided with calibration targets using ColorPort. Below shown are two types of calibration targets stored in the folder on the driver CD-ROM provided. • Folder Calibration • File names • Calibration_Target_Standard.xml (Standard accuracy target) •...
  • Page 48 1. Installation...

  • Page 49: Replacement

    2. Replacement Cover Removal Left Cover Slide the left cover backward [A]. ( ×3) Right Cover I/O cover [A] ( ×3) • To disconnect the interface cable, remove the I/O cover.

  • Page 50: Front Cover

    2. Replacement Slide the right cover backward [A]. ( ×3) Front Cover Left cover (page Right cover (page Front cover [A] ( ×6)

  • Page 51: Unit Removal

    Unit Removal Unit Removal • Unplug the power cord from the power source before attempting any of the procedure in this section. The print server has three HDDs. One for operating system [A] and the other two are for data storage [B].

  • Page 52: Hdd (For Data Storage)

    2. Replacement Remove the HDD (for operation system) [A] with the bracket. ( ×3) HDD [A] ( ×4) • When replacing the HDD, install the system software from the system software DVD packed with the new HDD. • When the IPDS is activated, reactivate the IPDS after replacing the HDD. (page 162 "How to Reactivate") HDD (for Data Storage) •...
  • Page 53 Unit Removal Remove the connectors and clamps from the HDD (for data storage) [A] [B]. ( ×4, ×3) Remove the HDD (for data storage) [A] [B] with the bracket. ( ×6)

  • Page 54: Psu

    2. Replacement HDD (for data storage) ( ×4) • When replacing the HDD, install the system software from the system software DVD packed with the new HDD. • When the IPDS is activated, reactivate the IPDS after replacing the HDD. (page 162 "How to Reactivate") Left cover (page...
  • Page 55 Unit Removal Remove the connectors and clamp from the PSU [A]. ( ×5, ×1) • All connectors have a locking mechanism on the lower side. Remove the connector by releasing the lock in the figure below of the order.

  • Page 56: Pic Board

    2. Replacement Remove the screws of the PSU [A]. ( ×5) Remove the PSU [A] in the following order. PIC Board • Do not touch the terminal part of the PIC board. Clean with alcohol in case of touching the terminal.
  • Page 57 Unit Removal Left cover (page Lay down the machine. Remove the USB socket [A] with the USB dongle. ( ×2) Release the ferrite core [A]. ( ×1)
  • Page 58 2. Replacement Remove the connector that is connected to the PIC board, and then remove the bracket [B]. ( ×6, ×3, ×4) • There are two unconnected connectors that are not used in the R-60A. Put them into the hole in the bracket.

  • Page 59: Cooling Fans

    Unit Removal PIC board [A] ( ×2) Cooling Fans Left cover (page Lay down the machine. Remove the USB socket [A] with the USB dongle. ( ×2) Remove the ferrite core [A]. ( ×1)
  • Page 60 2. Replacement Remove the connector that is connected to the PIC board, and then remove the bracket [B]. ( ×6, ×3, ×4) Remove the connectors from the cooling fans [A]. ( ×2) Remove the cooling fans with the bracket [A]. ( ×5)

  • Page 61: Dimm

    Unit Removal Cooling fans [A] (each ×2) • When installation, attach to the bracket so that the fan label is the same direction as the photo. DIMM • Do not touch the terminal part of the DIMM. Clean with alcohol in case of touching the terminal. PIC board (page...

  • Page 62: 7Seg Board

    2. Replacement Open the both sides of the lever, and pull out DIMM (×8) [A] from the sockets. • When installing, gently slide the DIMM straight down into the socket and push into the slot. Make sure that the levers close securely around the ends of the DIMM. •...

  • Page 63: Usb Dongle

    Unit Removal Remove the 7SEG board [A] with the bracket. ( ×1) 7SEG board [A] ( ×4, ×1) USB Dongle Left cover (page Remove the dongle cover [A] and pull out the USB dongle [B]. ( ×1)

  • Page 64: Motherboard

    2. Replacement Motherboard • The license key is registered in the USB dongle. At initial startup the serial number of the motherboard is written to the USB dongle to prevent unauthorized use. The print server does not start when the serial number does not match. Therefore, when you replace the motherboard, USB dongle also need to be replaced at the same time (New USB dongle is packed with the motherboard).
  • Page 65 Unit Removal Remove the electrostatic tape [A] on the LAN adapter. • After installing a new motherboard, put the electrostatic tape on as before. Motherboard [A] ( ×9) • Remove the motherboard carefully to prevent the harness and connectors from damage.

  • Page 66: Operation Checking After Motherboard Replacement

    2. Replacement • When installing a new motherboard, make sure to remove the CPU cooling fans, CPUs and DIMMs from the old motherboard and install them on the new motherboard. Remove the old USB dongle and install the new one. (page Operation Checking after Motherboard Replacement Make sure that the print server is in the following states:...
  • Page 67 Unit Removal Select [Yes] in the pop-up screen, and then press the [Enter] key. The BIOS screen is closed, and the print server startup sequence is started. Setting date and time in the console of the print server Access to the print server by the local or remote console. Click [Stop] to change the status of the printer [Not Ready].
  • Page 68 2. Replacement Click [Date/Time]. Set the date and time, and then click [OK]. “Configuration Restart” popup displays to reflect changes and click [Restart].

  • Page 69: Procedures For Re-Setting Options

    Unit Removal The print server automatically restarts. Procedures for Re-setting Options When the IPDS is activated, reactivate the IPDS after replacing the motherboard. (page 162 "How to Reactivate") Lithium Battery • There is danger of explosion if the battery is replaced with the incorrect type. Replace with only the same lithium battery supplied as a spare part.
  • Page 70 2. Replacement Lay down the machine. Remove the USB socket [A] with the USB dongle. ( ×2) Remove the ferrite core [A]. ( ×1) Remove the connector that is connected to the PIC board, and then remove the bracket [B]. ( ×6, ×3, ×4)

  • Page 71: Cpu/ Cpu Cooling Fan

    Unit Removal Lithium Battery [A] • When installing the lithium battery, set as "+" side is visible. Re-configure the system date and time after booting. CPU/ CPU Cooling Fan • The CPU cooling fan becomes extremely hot during operation. Since touching the high temperature component risks burns, perform the replacement operations after a temperature inside the machine is sufficiently dropped.

  • Page 72: Cpu/ Cpu Cooling Fan (Left)

    2. Replacement CPU/ CPU Cooling Fan (Left) PIC board (page CPU cooling fan (left) [A] ( ×1, ×1, ×4) Unlock the upper/lower of the CPU socket [A].
  • Page 73 Unit Removal Open the socket cover [A]. Grasp the edges of the CPU [A] and remove from the CPU socket. • When installing a new CPU cooling fan, coat properly the thermal compound of accessories between the fan and CPU. •...

  • Page 74: Cpu/ Cpu Cooling Fan (Right)

    2. Replacement CPU/ CPU Cooling Fan (Right) PIC board (page Cooling fan bracket (page CPU cooling fan (right) [A] ( ×2, ×1, ×4)
  • Page 75 Unit Removal Open the socket cover [A]. Open the socket cover [A].

  • Page 76: Dvd Drive

    2. Replacement Grasp the edges of the CPU [A] and remove from the CPU socket. • When installing a new CPU cooling fan, coat properly the thermal compound of accessories between the fan and CPU. • When installing a CPU, adjust the position of the CPU (marking [A]) and CPU socket (marking [B]) as shown in the figure below.
  • Page 77 Unit Removal Remove the fixing screws of the DVD drive [A]. ( ×4) Remove the connectors that are connected to the DVD drive [A]. ( ×2)

  • Page 78: Power Supply Sw Board

    2. Replacement Pull out the DVD drive [A]. Power Supply SW Board Front cover (page Remove the power supply SW board [A] with the bracket. ( ×2, ×1)
  • Page 79 Unit Removal Power supply SW board [A] ( ×2)
  • Page 80 2. Replacement...

  • Page 81: Software Maintenance

    3. Software Maintenance Software Maintenance Operation is required after replacing the HDD (for operating system), HDD (for data storage), and motherboard. Reference to the following: HDD (Data Motherboar Items (Operation Storage) Details System) Reinstalling system Required Required Installation of basic OS software Initialization for HDD installation...

  • Page 82: Backing Up Data/ Restoring Data

    3. Software Maintenance Backing up Data/ Restoring Data Overview Backing up and restoring data can be operated from the printer and the console screen. You can backup following data: • Configuration data • User-created ICC profiles Operating from the console screen can also backup and restore the following data: •...
  • Page 83 Backing up Data/ Restoring Data Press [Stop] to suspend the printer operation. Press [User Tools/Adjustment]. Insert a USB memory into the front USB port of the print server. • It is not recognized in the rear USB ports of the print server.

  • Page 84: Operation From The Console Screen On The Print Server

    3. Software Maintenance Press [Backup]. Press [Backup]. • You can change the file name by pressing [Edit]. Operation from the Console Screen on the Print Server Access to the print server by the local or remote console.
  • Page 85 Backing up Data/ Restoring Data Click [Stop] to suspend the printer operation. Click [Maintenance].
  • Page 86 3. Software Maintenance Click [Backup] on the [Disk Operations] pod. Select the method of backup to perform and click [OK]. • [Normal] includes configuration data and user-created ICC profiles. • [Extended backup] adds logs, trace, or both to [Normal] data. •...
  • Page 87 Backing up Data/ Restoring Data Specify the destination (USB memory/network/email) of the data and enter the file name. Click [Save].
  • Page 88 3. Software Maintenance • When saving the data to a USB memory, insert it into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. • Clicking [Download File] when accessing from the remote console allows you to save the data to the client PC.

  • Page 89: Restoring Data

    Backing up Data/ Restoring Data Restoring Data Operation from the Printer Screen Press the [Home] key on the operation panel of the printer and then press the [TotalFlow] icon.
  • Page 90 3. Software Maintenance Press [Stop] to suspend the printer operation. Press [User Tools/Adjustment]. Insert a USB memory into the front USB port of the print server. • It is not recognized in the rear ports of the print server.
  • Page 91 Backing up Data/ Restoring Data Press [Restore]. Select the data that you want to restore and press [Restore]. • If the backup file contains other than the configuration data and user-created ICC profiles, you can restore only the configuration data and user-created ICC profiles.

  • Page 92: Operation From The Console Screen On The Print Server

    3. Software Maintenance Confirm the contents and then press [OK]. Operation from the Console Screen on the Print Server Access to the print server by the local or remote console. Click [Stop] to suspend the printer operation.
  • Page 93 Backing up Data/ Restoring Data Click [Maintenance]. Click [Restore] on the [Disk Operations] pod.
  • Page 94 3. Software Maintenance Specify the destination where the backup file is saved and click [Load]. • If you restore the data from a USB memory, insert it into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. •...
  • Page 95 Backing up Data/ Restoring Data Select the method of restore to perform and click [OK]. • [Normal]: includes configuration data and user-created ICC profiles. • [Extended restore]: adds logs, trace, or both to [Normal] data. • [Partial restore]: select the items. See the following Note.
  • Page 96 3. Software Maintenance • [Partial restore]: select the items for restoring.

  • Page 97: System Software Installation Procedure

    System Software Installation Procedure System Software Installation Procedure System software should be installed when: • You replace the HDD with a new one. • You update to a more recent version of the BOS. • You have problem with the system software (e.g. software corruption). Backing up Data When reinstalling the system software, the saved configuration and job data are deleted.
  • Page 98 3. Software Maintenance • If a monitor is connected to the print server, the following screen is displayed. • Make sure that [DFE Master Disk Create] is selected. Pressing [Enter] starts the installation process immediately. The machine automatically starts the installation process when there is no input for a certain period of time.

  • Page 99: Restoring Data

    System Software Installation Procedure Restoring Data Restore the system settings with the backup data after reinstalling the system software. (page 87 "Restoring Data")

  • Page 100: Updating System Software

    3. Software Maintenance Updating System Software Update Procedure Updating the system software can be operated from the printer and the console screen. It takes about 10 minutes to complete updating with rebooting the print server. Operation from the Printer Screen •...
  • Page 101 Updating System Software Press [User Tools/Adjustment]. Insert the USB memory which you saved the update data to the front USB port of the print server. • It is not recognized in the rear USB ports of the print server. Press [Update Code].

  • Page 102: Operation From The Console Screen On The Print Server

    3. Software Maintenance Select the update file and press [Update]. • The update file is a .kp3 file. Check the current and update version of and then press [OK]. The print server automatically reboots after completing the update. Operation from the Console Screen on the Print Server Access to the print server by the local or remote console.
  • Page 103 Updating System Software Click [Stop] to suspend the printer operation. Click [Maintenance].
  • Page 104 3. Software Maintenance Click [Update Code] on the [Disk Operations] pod. Specify the destination (USB memory/ DVD drive/ network) where the update file is saved, and click [Load].
  • Page 105 Updating System Software • The update file is a .kp3 file. • When updating the data from a USB memory, insert it into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. •...
  • Page 106 3. Software Maintenance The print server automatically reboots after completing the update.

  • Page 107: Troubleshooting

    4. Troubleshooting Overview When a problem occurs with the print server, check in the following order: • Reboot the print server, and check if the print server can start properly. If turned ON the main power of the printer, reboot the print server as well. •...

  • Page 108: Led Error Code

    4. Troubleshooting LED Error Code Overview The print server has 7-segment LED to display the self-diagnosis results of the operation system startup. If the operation system is started without any problems, the LED displays "00". When the code other than "00" is displayed, there is a possibility that failed to start. When startup failure, check the diagnostic code table to deal.
  • Page 109 LED Error Code Replace: Code Description Mother board Memory initialization error. SPD reading has failed Memory initialization error. Invalid memory size or memory modules do not match. Memory initialization error. No usable memory detected Unspecified memory initialization error. Memory not installed Invalid CPU type or speed CPU mismatch CPU self-test failed or possible CPU cache error...
  • Page 110 4. Troubleshooting Replace: Code Description Mother board Boot option failed (Start image returned error) Flash update failed Reset protocol is not available EC-EF Reserved for future AMI error codes Recovery PPI was not available Recovery capsule was not found Invalid recovery capsule Fb-FF Reserved for future AMI error codes Following codes are displayed during startup sequence, so no correspondence needed.
  • Page 111 LED Error Code Code Description CSM initialization PCI Bus initialization is started PCI Bus Request Resources PCI Bus Assign Resources Super IO Initialization USB initialization is started USB Detect IDE initialization is started IDE Detect Setup Verifying Password Start of Setup Reserved for ASL Legacy Boot event Exit Boot Services event...

  • Page 112: How To Identify The Location Of Cpu/Dimm/Hdd Errors

    4. Troubleshooting How to Identify the Location of CPU/ DIMM/HDD Errors How to Identify the Location of CPU/DIMM/HDD Errors This product has two CPUs, eight DIMMs, and three HDDs. When an error occurs in these parts, identify the location of errors in BIOS. •...
  • Page 113 How to Identify the Location of CPU/DIMM/HDD Errors • When the details are displayed as below, there is no error in the CPU (Socket 0). Check the other CPU information. • [A] to [B] on the list corresponds to the CPU on the motherboard.

  • Page 114: Dimm

    4. Troubleshooting DIMM After the print server boots, immediately press the [F2] key. Select the [Chipset] tab in the BIOS screen, and then select [North Bridge] with the arrow keys. Select [DIMM Information] with the arrow keys and check the DIMM information. •...

  • Page 115: Hdd

    How to Identify the Location of CPU/DIMM/HDD Errors After the print server boots, immediately press the [F2] key. Select the [Advanced] tab in the BIOS screen, and then select [SATA Configuration] with the arrow keys.
  • Page 116 4. Troubleshooting Check [SATA Port2] to [SATA Port4] of the list. • When the details of a SATA port are not displayed, it is judged that the HDD breaks down. • [A] to [C] on the list corresponds to the HDD. [A]: HDD for operation system [B]/[C]: HDD for data storage...

  • Page 117: How To Solve When An Error Occurs

    How to Solve When an Error Occurs How to Solve When an Error Occurs How to Solve When an Error Occurs When the Printer SC Occurs When the printer SC occurs, the SC code is displayed on the operation panel of the printer. For more details about causes and solutions, refer to page 118 "Service Call (SC) Tables".
  • Page 118 4. Troubleshooting • Print Server Console Screen When a fatal error occurs You can select the following action from the fatal error dialog: 1. Saving the traces to the USB memory 2. Restarting the software 3. Rebooting the print server 4.
  • Page 119 How to Solve When an Error Occurs When selecting “1”, you can save the traces to the USB memory into the front USB port of the print server.

  • Page 120: Service Call (Sc) Tables

    4. Troubleshooting Service Call (SC) Tables This section explains the SC for Print Server R-60A. If the other SC occurs, see the printer's field service manual. Service Call Conditions SC call or SC alarm in Pattern Display How to reset customer support system The SC is displayed on the Occurrence &...

  • Page 121: Service Call (Sc911)

    Service Call (SC) Tables Service Call (SC911) SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-06 Ethernet TCP/IP: Invalid configuration during enable Configuration error involved in the communication with the IPDS host system (only occurs when the IPDS installed) If rebooting the print server does not solve the problem, replace the motherboard.
  • Page 122 4. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-24 CPU0 Temperature Alert CPU0 temperature error by H/W checking • CPU or CPU cooling fan defective • Connection error between the CPU and CPU cooling fan • Exhaust heat port of the housing is blocked •...
  • Page 123 Service Call (SC) Tables SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-43 Invalid features defined Invalid features defined Turn the main power off and on. SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-44 Recommended amount of memory not found DIMM defective If rebooting the print server does not solve the problem, replace the DIMM.
  • Page 124 4. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-47 File write error, hard disk System files corruption If rebooting the print server does not solve the problem, do the following. 1. Re-install the system software. 2. Replace the HDD. SC No.
  • Page 125 Service Call (SC) Tables SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-57 License key H/W error • USB dongle (included a license key) defective • Connection fault • Reboot the print server. • Re-insert the USB dongle. • Replace the USB dongle. SC No.
  • Page 126 4. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC911-62 Print Engine communication error. • Connection fault • Motherboard (onboard NIC) defective • Check the printer power is turned on. • Check the cable connection between the print server and the printer. •...

  • Page 127: Traces

    Traces Traces Managing Archived Traces The print server automatically captures all the data needed to diagnose software problems when it encounters a program check or fatal error. You can also save a trace whenever you find anything unusual. Trace data includes event logs, printer configuration, software component traces, and optionally captured data.

  • Page 128: Operation From The Console Screen On The Print Server

    4. Troubleshooting Press [Trace Archive]. Insert the USB memory into the front USB port of the print server. • It is not recognized in the rear USB ports of the print server. Select the file you want to download in the list, and then press [Save and Mark]. Operation from the Console Screen on the Print Server Access to the print server by the local or remote console.
  • Page 129 Traces Click [Maintenance]. Click [Trace Archive].
  • Page 130 4. Troubleshooting Select the file you want to download in the list, and then click the “Save” icon. Select the destinations (USB memory/network/email), and then input a file name. Click [Save].
  • Page 131 Traces • When selecting the USB memory, insert the USB memory into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. • Clicking [Download File] when accessing from the remote console allows you to save the trace log to the client PC.

  • Page 132: Saving Traces

    4. Troubleshooting Saving Traces Saving traces can be manually operated from the printer and the console screen. Operation from the Printer Screen • When operating from the printer, the destination of the tracing file is limited to USB memory. Press the [Home] key on the operation panel of the printer and then press the [TotalFlow] icon.
  • Page 133 Traces Press [User Tools/Adjustment]. Press [Save Traces]. • You can select the tracing items from the [Configure Traces] key. Insert the USB memory into the front USB port of the print server. • It is not recognized in the rear USB ports of the print server. If necessary, press [Edit] to describe the situation.
  • Page 134 4. Troubleshooting Press [OK]. • It takes about 20 seconds to save the traces. Press [Save]. • You can change the file name by pressing [Edit]. • The tracing file is saved as a .tar file.

  • Page 135: Operation From The Console Screen On The Print Server

    Traces Operation from the Console Screen on the Print Server Access to the print server by the local or remote console. Click [Maintenance].
  • Page 136 4. Troubleshooting Click [Save Traces]. Click [OK]. • You can describe the situation.
  • Page 137 Traces • It takes about 20 seconds to save the traces. Select the destinations (USB memory/network /email), and then enter the filename. Click [Save]. • When selecting the USB memory, insert a USB memory into the front USB port of the print server.
  • Page 138 4. Troubleshooting • When using the email, enter the email address in the following screen. Also enter the subject and text, and then click [Send].

  • Page 139: Capturing A Print Job

    Traces Capturing a Print Job Job Captures include print data and host communications as well as trace data which described before. Service representatives use this function to diagnose problems. Access to the print server by the local or remote console. Click [Maintenance].
  • Page 140 4. Troubleshooting Click [Start] at [Job Capture]. Select the protocol that you send the job in [Start Job Capture].
  • Page 141 Traces Select the destination (Memory/ Hard disk) to save at “Location”. • When selecting the “Hard disk”, you can set “Forward/Back channel data”. The “Forward/ Back channel data” defines whether the trace data is saved in one file or divided files. Click [OK].
  • Page 142 4. Troubleshooting Send the job that you want to analyze. Click [OK] after the problem occurs in the job. • You can enter the job details at the save traces screen. • During the tracing job, the following screen appears: Select the destinations (USB memory/network/email), and then enter the filename.
  • Page 143 Traces Click [Save]. • When selecting the USB memory, insert a USB memory into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. • Clicking [Download File] when accessing from the remote console allows you to trace data to the client PC.
  • Page 144 4. Troubleshooting • When sending email, enter the email address, and enter the message text or subject. Click [Send]. • The tracing file is saved as a .tar file.

  • Page 145: Image Trouble

    Image Trouble Image Trouble Cannot Get the Solid BK 100% When Selecting PureBlack/RichBlack • This problem occurs only for using TotalFlow Print Server R-60A, not for using R-60 Symptom Even though [PureBlack]/[RichBlack] is set on the console screen of the print server or the printer driver, output image is not solid BK 100% but halftone Halftone process No halftone process...

  • Page 146: Troubles That Related To The Optional Ipds

    4. Troubleshooting Troubles That Related to the Optional IPDS Cannot Exit SP Mode While Establishing a Session with the IPDS Print Server Symptom When printing from the IPDS host system, the IPDS keeps the session after the print job completes. If the customer engineers enter into the SP mode in this condition, they cannot exit the SP mode until the session is disconnected.

  • Page 147: Troubles That Related To External Printing Software

    Troubles That Related to External Printing Software Troubles That Related to External Printing Software Data Cannot Be Sent Properly When Using Prinect Symptom Data cannot be sent properly when using Prinect. Solution Access to the print server by the local or remote console. Click [Configuration] –...
  • Page 148 4. Troubleshooting Select “APPE” (Not “CPSI”) at [PDF jwob processor].

  • Page 149: Detailed Section Descriptions

    5. Detailed Section Descriptions Block Diagram and Functions Block Diagram Functions Network Cable requirements: • 10BaseT (Ethernet): Unshielded Twisted Pair (UTP), Category 3 or higher • 100BaseTX (Fast Ethernet): UTP, Category 5 or higher (4-pair/8-wire, short length) • 1000BaseT (Gigabit Ethernet): UTP, Category 5e or higher (4-pair/8-wire, short-length)

  • Page 150: Pic Board

    5. Detailed Section Descriptions PIC Board When the power interlock switch is ON at the print server, it can recognize the power ON/OFF status of the printer. When the USB cable for power interlock is connected, it can recognize the power ON/OFF status of the printer.

  • Page 151: Usb I/F

    Block Diagram and Functions USB I/F USB I/F are used in the following purpose. Front USB port 1. Reading the following data are saved in the USB memory: • Print data • File for system updating • User created ICC profiles •...
  • Page 152 5. Detailed Section Descriptions...

  • Page 153: Ipds

    6. Option IPDS Activating the IPDS Activating the IPDS with the following steps is required to use the IPDS features. Go to the certificate site on the internet to generate a license file with the following two items: • System Fingerprint: an identifier that is provided for each print server. •...
  • Page 154 6. Option Click [Stop] to suspend the printer operation. Select [Configuration] – [Printer]. Click “Arrow” (Add) at the [Extended Features] pod.
  • Page 155 IPDS Select [IPDS] and click [OK]. Write down the string that is shown at [System Fingerprint].
  • Page 156 6. Option Click [OK]. The console screen is in this status, then set from a web browser. Start the web browser, and access the website below: https://www.ricohsoftware-entitlements.com Select the “EID” at the [Login/Using] field. Enter the EID (Entitlement ID) at the [EID] field.
  • Page 157 IPDS Put a check mark in “IPDS-Product Feature” and click [OK]. In the [System Fingerprint/Locking] field, enter the “System Fingerprint” that was ahead in step 6 to IPDS pop-up screen, and click [Generate]. Click [Save to File] and save the generated license file.
  • Page 158 6. Option Alternatively, send the license file to the email address you registered. Change the extension of the license file to ".key". Return to the console screen. Select the destination icon of the saved license file (USB memory/ DVD/network), and select the license file.
  • Page 159 IPDS Click [Load]. • When loading from the USB memory, insert a USB memory into the front USB port of the print server. It is not recognized in the rear USB ports of the print server. • Clicking [File Upload] when accessing from the remote console allows you to upload the license file from the client PC.

  • Page 160: Optional Features For Ipds

    6. Option After activation completion message is displayed, click [OK]. Reboot the print server. Optional Features for IPDS After activating the IPDS, activate the optional features below: • Suppress Off Page Errors (8B4289) This feature allows a user to specify the number of pixels (pels) that are allowed to be outside of the printable area of a page without generating an error to the host system.
  • Page 161 IPDS Click “Arrow” (Add) at the [Extended Features] pod. Select the extended features that you want to activate.
  • Page 162 6. Option Enter the following password, and then click [OK]. 2halo: (for 8B4289 (Suppress Off Page Errors)) 2passup: (for 8B4418 (IPDS 2-pass G4 compression))
  • Page 163 IPDS Verify the optinal features at the [Extended Features] pod. • When the optional feature to [Enabled], click the [ ] button. • When set to [Disabled], click the [Stop] button.

  • Page 164: How To Reactivate

    6. Option How to Reactivate When Replaced HDD, or Re-installed the system software As the System Fingerprint does not change, you can reactivate the IPDS with the same license file as the one used for last activation. If the license file is lost, log in to the certificate site with the same EID as the one used for last activation, and then download the license file again.

  • Page 165: Specifications

    7. Specifications Specifications General Specifications Item Description Intel Xeon E5-2630v2 2.6GHz ×2 Memory 32 GB (4 GB ×8) SATA connection 1TB3.5 inch HDD (7,000 rpm) ×3 DVD Drive SATA connection DVD-ROM drive Gigabit Ethernet ×2 (100BASE-TX/10BASE-T/1000BASE-T), USB2.0 Interface Type-A ×4 (Front ×1, Rear ×3), USB2.0 Type-B, VGA FTP, LPR, Port 9100, TCP-IPDS, IPP, RHPP, HTTP, Dynamic DNS, SMB, Protocol AppleTalk, WSD...
  • Page 166 MEMO...

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