Power Optimizer Troubleshooting - SolarEdge StorEdge Solution with Backup Installation Manual

124 Power Optimizer Troubleshooting
Bit
Error Message
Location
DHCP Failed, or Invalid DHCP
2nd
Config
3rd Gateway Ping Failed
4th G Server Ping Failed
5th
6th
Server x Ping Failed
7th
8th Tcp Connect. Failed

Power Optimizer Troubleshooting

If the inverter status screen indicates that not all power optimizers are
paired or not all are reporting (P_OK xxx/yyy, and x<y), those optimizers
can be identified through the LCD. Refer to
https://www.solaredge.us/sites/default/files/non_reporting_power_optimizers.pdf
Cause and Troubleshooting
Ethernet (LAN) Connection on page 101
IP settings issue. Check the router and
inverter configuration. Consult your
network IT.
Ping to router failed. Check the physical
connection to the switch/router. Check
that the link LED at the router /switch is
lit (indicating phy-link). If OK - contact
your network IT, otherwise replace the
cable or change it from cross to straight
connection.
Ping to google.com failed. Connect a
laptop and check for internet
connection. If internet access is
unavailable, contact your IT admin or
your internet provider.
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator
whether a firewall or another device is
blocking transmission.
StorEdge Solution with Backup MAN-01-00262-1.5