Troubleshooting And Maintenance; Troubleshooting - Samsung SERIF Series Manual

6. Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions.
Alternatively, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting
tips apply, visit www.samsung.com/support or call Samsung Customer Service at 1-800-SAMSUNG
(1-800-726-7864).
N For detailed information on troubleshooting, watch the troubleshooting videos at www.
samsung.com/spsn.
N This TFT LED panel is made up of sub pixels which require sophisticated technology to
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
N To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or
Auto Update functions on the TV's menu (MENU > More > Support > Software Update > Update
now or Auto Update).
The TV won't turn on.
• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing
a solid red.
• Try pressing the Power button on the TV to make sure that the problem is not with the remote
control. If the TV turns on, refer to "Remote control does not work" below.
There is no picture/video/sound or distorted picture/video/sound from
an external device or "Weak or No Signal" is displayed on the TV or
cannot find channel.
• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new
cables if possible.
• Confirm that the correct input source has been selected.
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device
(MENU > More > Support > Self Diagnosis > Picture Test or Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's
power cord and then plugging it in again. If the issue persists, refer to the connection guide in
the user manual of the connected device.
• If the TV is not connected to a cable or satellite box, run Auto Program to search for channels
(MENU > More > Broadcasting > Auto Program).
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11 2016-06-10 8:56:52