HP Stream 14 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Stream 14
  6. Maintenance and service manual
HP Stream 14 Maintenance And Service Manual

HP Stream 14 Maintenance And Service Manual

Hide thumbs Also See for Stream 14:
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
HP Stream 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

Advertisement

Table of Contents
loading

Related Manuals for HP Stream 14

Summary of Contents for HP Stream 14

  • Page 1 Maintenance and Service Guide HP Stream 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. bound by the terms of the HP End User License Not all features are available in all editions or under license. Intel is a trademark of Intel Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 Touchpad ............................. 6 Lights ..............................7 Button ..............................8 Special keys ............................
  • Page 6 Backing up information and creating recovery media ..................47 Using Windows tools ......................... 47 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..47 Restoring and recovery ............................48 Restoring, resetting, and refreshing using Windows tools .............. 48 Recovering using HP Recovery media ....................
  • Page 7 Starting HP PC Hardware Diagnostics UEFI ..................51 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........51 Downloading the latest HP PC Hardware Diagnostics UEFI version ......51 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 viii...

  • Page 9: Product Description

    Optical drive External, 7.0 mm tray load, USB, DVD±RW DL SuperMulti Drive Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640 × 480 by 24 frames per second Single digital microphone Audio Audio Control Panel: HP Audio Center...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Support for Wi-Fi CERTIFIED Miracast™ Media card reader HP Multi-Format Digital Media Card Reader Support for SD™/SDHC™/SDXC™ Push-pull insertion/removal Internal card expansion One M.2 card slot for WLAN Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto...

  • Page 11: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description AC adapter and battery light White: The AC adapter is connected and the battery is fully ●...

  • Page 12: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...

  • Page 14: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 15: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Keyboard area...

  • Page 16: Button

    Button Table 2-6 Button and description Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

  • Page 17: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 18: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 19: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 20 Table 2-10 Service label components (continued) Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: Spare parts for the display assembly are available at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable): For a list of keyboard country codes, see Keyboard/top cover on page...

  • Page 23: Rubber Kit

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number For use in white models L61886-001 For use in black models L61885-001 For use in pink models L61887-001 Memory module, 4 GB (DDR4, 2666 MHz; not illustrated) L10598-855 Rubber Kit Table 3-2...

  • Page 24: Display Assembly Components

    Display assembly components Table 3-3 Display assembly components and their descriptions Item Description Spare part number Display bezel For use in blue models L59786-001 For use in white models L59796-001 For use in black models L59791-001 For use in pink models L59801-001 Raw display panel HD non-touch panel...

  • Page 25: Miscellaneous Parts

    L59799-001 Miscellaneous parts Table 3-4 Miscellaneous parts and their descriptions Component Spare part number HP Smart AC adapter, 45 W, non-PFC, RC, 4.5-mm 741727-001 HP HDMI-to-VGA adapter 701943-001 HP USB to Gigabit RJ-45 adapter 829941-001 HP USB external DVD±RW DL SuperMulti Drive 747080-001 Power cord (C5, 1.0 m):...

  • Page 26: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Non-conductive, non-marking pry tool ● Magnetic Phillips P0 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 27: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 28: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 29: Personal Grounding Methods And Equipment

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 30: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● ● Opaque shielding bags ●...

  • Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the computer.

  • Page 32: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in blue models L61884-001 Bottom cover for use in white models L61886-001 Bottom cover for use in black models L61885-001 Bottom cover for use in pink models L61887-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly...

  • Page 33: Battery

    Battery Table 5-2 Battery and cable descriptions and part numbers Description Spare part number Battery, 3-cell, 41 Whr 844203-855 Battery cable 905566-001 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 24).

  • Page 34: Memory Module

    Memory module Table 5-3 Memory module description and part number Description Spare part number Memory module, 4 GB (DDR4, 2666 MHz) L10598-855 Before removing a memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23).

  • Page 35: Wlan Module

    WLAN module Table 5-4 WLAN module descriptions and part numbers Description Spare part number Intel Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported) L17365-005 Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek 802.11ac 2 ×...
  • Page 36 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 37: Rtc Battery

    RTC battery Table 5-5 RTC battery description and part number Description Spare part number RTC battery 857380-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 24).

  • Page 38: Heat Sink

    Heat sink Table 5-6 Heat sink description and part number Description Spare part number Heat sink L61888-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 24).
  • Page 39 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 40: Speakers

    Speakers Table 5-7 Speakers description and part number Description Spare part number Speakers (includes cable) L61391-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 24).

  • Page 41: System Board (With Integrated Processor)

    System board (with integrated processor) NOTE: System boards include an integrated processor. Table 5-8 System board descriptions and part numbers Description Spare part number AMD A6-9220e processor with 64 GB of eMMC memory L62002-601 AMD A4-9120e processor with 64 GB of eMMC memory L62001-601 AMD A4-9120e processor with 64 GB of eMMC memory (fTS) L63884-601...
  • Page 42 Remove the three black Phillips M2.0 × 2.5 screws (1) that secure the system board to the computer. Remove the two silver Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it from the computer (4).

  • Page 43: Touchpad

    Touchpad Table 5-9 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in blue models L64224-001 Touchpad for use in white models L64226-001 Touchpad for use in black models L64225-001 Touchpad for use in pink models L64227-001 Touchpad cable 905563-001 Before removing the touchpad, follow these steps:...

  • Page 44: Display Assembly

    Display assembly NOTE: Spare parts for the display assembly are available at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23).
  • Page 45 If it is necessary to replace the webcam/microphone module: Detach and lift the module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the module. The webcam/microphone module is available as spare part number 766523-025.
  • Page 46 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. The raw display panel is available as spare part number L62004-001 for an HD non-touch panel, L62005-001 for a HD touch panel (TOP), and L62003-001 for an FHD non-touch panel.
  • Page 47 Remove the two Phillips M2.0 × 3.0 screws (1) on the top of the hinges. Remove the four Phillips M2.5 × 2.5 screws (2) on the outside bottom of the hinges and the two Phillips M2.5 × 4.0 screws (3) at the inside bottom of the hinges. Remove the display hinges (4).
  • Page 48 Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available as spare part number 905561-001. IMPORTANT: Be sure to note the way the cable routes into the display hinge, as shown in the following image.
  • Page 49 Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas from the enclosure (2). The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 906173-001. IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in the following image.

  • Page 50: Power Button Board

    Power button board Table 5-10 Power button board and cable descriptions and part numbers Description Spare part number Power button board 905579-001 Power button board cable L61392-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23).

  • Page 51: Power Connector Cable

    Power connector cable Table 5-11 Power connector cable description and part number Description Spare part number Power connector cable 810327-004 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 24).

  • Page 52: Keyboard/Top Cover

    Keyboard/top cover The top cover/keyboard spare part remains after all other spare parts have been removed. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-12 Keyboard/top cover descriptions and part numbers Description Spare part number...

  • Page 53: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 54: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 55: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 56: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 57: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 58: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 59: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 60: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 61 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 62: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Width 337 mm 13.27 in Depth 225.5 mm 8.88 in Height 18.659 mm 0.73 in Weight 1457 g 3.17 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...

  • Page 63: Display Specifications

    Display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Width 3.0 mm Surface treatment BrightView Brightness 220 nits (HD or FHD panel) 250 nits (FHD panel) Viewing angle SVA (HD panel) UWVA (FHD panel)

  • Page 64: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 65: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 66 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 67: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 68: Index

    36 removal 38 backups 47 spare part numbers 16 spare part number 16, 39 base enclosure, spare part number display back cover, spare part HP PC Hardware Diagnostics UEFI number 17 downloading 51 battery display bezel starting 51 removal 25...
  • Page 69 Windows 9 identifying 3 regulatory label 12 power connector cable wireless certification labels 12 removal 43 Remote HP PC Hardware Diagnostics labels spare part number 14, 43 UEFI settings Bluetooth 12 power cord customizing 52 regulatory 12...
  • Page 70 transporting guidelines 22 traveling with the computer 12 USB port, identifying 4 USB SuperSpeed port, identifying 4 vents, identifying 10 webcam product description 1 webcam/microphone module removal 37 spare part number 16, 37 Windows backup 47 recovery media 47 system restore point 47 Windows key, identifying 9 Windows tools, using 47 wireless antenna...

Table of Contents