HP ENVY 13 Maintenance And Service Manual
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HP ENVY 13 Maintenance And Service Manual

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Maintenance and Service Guide
HP ENVY 13 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ENVY 13

  • Page 1 Maintenance and Service Guide HP ENVY 13 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Core, and Optane are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions or Corporation or its subsidiaries in the U.S.
  • Page 3 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Keyboard area ................................ 7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader ..................9 Special keys ............................
  • Page 6 Backing up information and creating recovery media ..................59 Using Windows tools ......................... 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59 Restoring and recovery ............................60 Restoring, resetting, and refreshing using Windows tools .............. 60 Recovering using HP Recovery media ....................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................62 Starting HP PC Hardware Diagnostics UEFI ..................63 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........63 Downloading the latest HP PC Hardware Diagnostics UEFI version ......63 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ENVY 13 Laptop PC HP model number: 13-aq0xxx CTO model: 13t-aq000 Processors 8th generation Intel® Core™ processor i7-8565U 1.8 GHz (SC turbo up to 4.6 GHz) quad core processor (8 MB L3 cache, 2400 MHz FSB, 15 W) i5-8265U 1.6 GHz (SC turbo up to 3.9 GHz) quad core processor (6 MB L3 cache, 2400 MHz FSB, 15 W)
  • Page 10 Audio control panel: Bang and Olufsen Audio Control HP Audio Boost 2.0 (with discrete amplifier) Quad speakers HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV Support for Far Field Cortana Wireless Wireless module with dual antennas (M.2/MIPI/BRI)
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Taps enabled as default Power requirements Battery 4-cell, 53 Whr, long life polymer battery Support for fast charge (50% in 45 minutes with 65 W adapter when off) AC adapter 65 W, non-PFC, slim, 4.5 mm, straight 65 W, non-PFC, slim, 4.5 mm, straight, for Argentina 65 W, non-PFC, slim, 4.5 mm, straight, EM...

  • Page 12: External Component Identification

    Press in on the card, and then remove it from the memory ▲ card reader. USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 13: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 External component identification...

  • Page 15: Keyboard Area

    Keyboard area TouchPad Table 2-4 ToucPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 16: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 17: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 18: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 19: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 20: Labels

    ● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 21: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly, non-touch (full hinge-up) FHD, anti glare, privacy, in natural silver finish L53366-001 FHD, BrightView, in natural silver finish L53367-001 FHD, BrightView, in pale gold finish L53368-001 FHD, BrightView, in nightfall black finish L53369-001...
  • Page 23 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Fingerprint reader NOTE: The fingerprint reader cable is available using spare part L53363-001. Natural silver finish L52651-001 Pale gold finish L53389-001 Front speaker L53402–001 Rear speaker L19531–001 Heat sink, discrete graphics L53388-001...

  • Page 24: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Display panel (includes display panel adhesive) L53385-001 Display bottom bezel (includes display panel adhesive) L54124-001 Display panel cable (includes display panel adhesive) L54119-001 Webcam cable (includes display panel adhesive) L53362-001 Webcam module (includes microphone rubber, conductive tape, and display panel adhesive) L54122-001...

  • Page 25: Miscellaneous Parts

    65 W HP Smart AC adapter EM (non-PFC, 4.5 mm) 913691-850 65 W HP Smart AC adapter (non-PFC, slim barrel, 4.5 mm, 1.8 m; LA MECRO only) L24008-001 65 W HP Smart AC adapter (non-PFC, USB-C, slim barrel, 4.5 mm)
  • Page 26 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Duck head power cord (for use in Japan) L33157-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Phillips P0 and P1 screwdrivers ● Torx T5 screwdriver ● Heating tool (for display panel) ●...

  • Page 28: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 30: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 31: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 32: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 33: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in natural silver models L53359-001 Bottom cover for use in pale gold L53360-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24).
  • Page 34 Rotate the bottom of the cover upward (2), and then remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 35: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Remove the battery: Disconnect the battery cable from the system board (1).

  • Page 36: Solid-State Drive

    Solid-state drive Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, value L53408-001 512 GB, PCIe, with 32 GB Intel Optane Memory Module L54312-001 512 GB, PCIe, value L53407-001 512 GB, PCIe, TLC L53405-001 256 GB, PCIe, TLC L53404-001 256 GB, PCIe, value...

  • Page 37: Wlan Module

    WLAN module Table 5-4 WLAN module description and part number Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L22634-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 38 NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 39: Touchpad

    TouchPad Table 5-5 TouchPad and cable descriptions and part numbers Description Spare part number TouchPad in natural silver finish L53393-001 TouchPad in pale gold finish L53394-001 TouchPad cable L53364-001 Before removing the TouchPad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24).

  • Page 40: Front Speakers

    Front speakers Table 5-6 Front speaker description and part number Description Spare part number Front speaker kit L53402-001 Before removing the front speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24). Remove the bottom cover (see Bottom cover on page 25).

  • Page 41: Fingerprint Reader

    Fingerprint reader Table 5-7 Fingerprint reader and cable descriptions and part numbers Description Spare part number Fingerprint reader for use in natural silver models L52651-001 Fingerprint reader for use in pale gold models L53389-001 Fingerprint reader cable L53363-001 Before removing the fingerprint reader, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24).

  • Page 42: Heat Sink

    Heat sink Table 5-8 Heat sink and thermal pad descriptions and part numbers Description Spare part number Heat sink for use in model with UMA graphics L53387-001 Heat sink for use in models with discrete graphics L53388-001 Thermal pads L53392-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 43 Clean and reapply thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time the heat sink is removed. Remove the heat sink on models with UMA graphics:: Remove the conductive tape from the memory cover and the top of the heat sink (1). You do not have to remove the tape from both covers to remove the heat sink.
  • Page 44 Clean and reapply thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 45: System Board Covers (Memory Cover And Mos Cover)

    System board covers (memory cover and MOS cover) Table 5-9 System board cover descriptions and part numbers Description Spare part number Memory cover L53390-001 MOS cover (includes protective tape) L53391-001 Before removing the system board covers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24).
  • Page 46 Peel the conductive tape from on top of the memory cover (if still installed) and heat sink (2). TIP: The cover is held in place by small clips on the system board. Be sure to insert the edges of the cover into the clips when installing the cover.

  • Page 47: Fan

    Table 5-10 Fan description and part number Description Spare part number Fan (includes gasket) L53386-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24). Remove the bottom cover (see Bottom cover on page 25).

  • Page 48: Usb Door

    USB door Table 5-11 USB door descriptions and part numbers Description Spare part number USB door for use in natural silver models L53395-001 USB door for use in pale gold models L53396-001 Before removing the USB door, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24).

  • Page 49: System Board

    System board NOTE: All system board spare part kits include an integrated processor. Table 5-12 System board descriptions and part numbers Description Spare part number System board for use in models with 2 GB of discrete graphics memory: ● Intel Core i7-8565U processor and 16 GB of system memory L53414-601 ●...
  • Page 50 Remove the three Phillips M2.0 × 3.0 screws (1) and the five Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 51 Lift the left side of the system board (1), and then pull the system board up and toward the left to remove it from the computer (2). Reverse this process to install the system board. Component replacement procedures...

  • Page 52: Rear Speakers

    Rear speakers Table 5-13 Rear speaker description and part number Description Spare part number Rear speaker kit L19531-001 Before removing the rear speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24). Remove the bottom cover (see Bottom cover on page 25).

  • Page 53: Power Connector

    Power connector Table 5-14 Power connector description and part number Description Spare part number Power connector L53365-001 Before removing the power connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 24). Remove the bottom cover (see Bottom cover on page 25).

  • Page 54: Display Assembly

    Display assembly Table 5-15 Display assembly descriptions and numbers Description Spare part number Display assembly, non-touch (full hinge-up): FHD, anti glare, privacy, in natural silver finish L53366-001 ● ● FHD, BrightView, in natural silver finish L53367-001 ● FHD, BrightView, in pale gold finish L53368-001 FHD, BrightView, in nightfall black finish L53369-001...
  • Page 55 Disconnect the webcam cable from the ZIF connector on the system board (2), and then disconnect the display cable from the ZIF connector on the system board (3). Open the display (1), remove the two Phillips 2.5 × 6.0 screws (2), and then detach the display panel (3). If it is necessary to remove the display panel (for non-glass display panel): Heating the display panel makes the panel easier to remove.
  • Page 56 Attach a suction cup near a top corner of the display panel (1). While pulling upward on the suction cup, use a non-marking, non-conductive tool to separate the panel from top and sides of the display enclosure (3). Rotate the top of the panel upward (4), and then remove the panel from the display back cover (5). Display panels are available using spare part number L53385-001.
  • Page 57 To remove the bottom bezel, use a non-marking, non-conductive tool to loosen the bezel from the display (1), rotate the bezel away from the display (2), and then remove the bezel (3). The bottom bezel is available using spare part number L54124-001. If it is necessary to remove the display cable from the display panel: Peel the large piece of tape that is installed over the display connector at the bottom of the panel (1).
  • Page 58 Remove the cable from the clips in the display (6). The display cable is available using spare part number L54119-001. If it is necessary to replace the webcam module and/or webcam cable: Lift evenly on both sides of the webcam module to detach the module from the display back cover (1).
  • Page 59 Lift the cable off the back of the display panel. The webcam cable is attached to the display panel with adhesive. When installing the webcam cable, note clip alignment clip (3) at the bottom of the panel. Make sure you can install the thin part of the cable into the clip. The webcam module is available using spare part number L54122-001.
  • Page 60 Remove the display hinges (2). The display hinges are available using spare part number L54121-001. If it is necessary to remove the hinge covers from the hinges, remove the Phillips M1.6 × 2.5 screw from the inside of each hinge (1), and then slide the hinge covers off the hinges (2). Hinge covers are available using spare part number L54120-001.
  • Page 61 Peel the WLAN antennas (2) from the display back cover. (The antennas are attached to the display back cover with adhesive.) The WLAN antennas and cables are available using spare part number L54118-001. The display enclosure is available using spare part number L54117-001. Reverse this procedure to replace the assembly.

  • Page 62: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-16 Top cover with keyboard descriptions and part numbers Description...

  • Page 63: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 64: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 65: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 66: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 67: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 68: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 69: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 70: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 71: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 72: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 73 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 74: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions 300.0 mm Width 11.83 in 210.8 mm Depth 8.30 in 14.7 mm Height 0.58 in Weight (varies by configuration) 1200 g or 1280 g 2.67 lb or 2.82 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 75: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 76: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 77 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 78: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 79: Index

    16 hinge covers right TouchPad 7 spare part numbers 48 spare part number 16 display panel cable HP PC Hardware Diagnostics UEFI spare part number 16 downloading 63 camera display/touch control board cable starting 63 identifying 4, 6...
  • Page 80 (headphone)/audio-in description 2 computer 12 (microphone) 5 ports product description 2 rear speaker keyboard USB port with HP Sleep and spare part number 15 product description 2 Charge 4 rear speakers keys USB Type-C with HP Sleep and removal 44...
  • Page 81 USB door navigating and selecting 55 removal 40 restoring factory settings 55 spare part number 14, 40 slots USB port with HP Sleep and Charge, memory card reader 4 identifying 4 solid state drive USB port, identifying 5 removal 28...

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