Troubleshooting Communication - SolarEdge StorEdge Installation Manual

Troubleshooting Communication

Troubleshooting Ethernet (LAN) Communication
The possible errors and their troubleshooting are detailed in the following table:
Error Message
LAN cable disconnected
No DHCP
Configure Static IP or set to DHCP
Gateway not responding
No Internet connection
Troubleshooting RS485 Communication
If the message RS485 Master Not Found appears in the Status screen, check the
connections to the master device and fix if required.
If after slave detection the number of slaves displayed for the master under RS485-
2 Conf è Slave Detect is lower than the actual number of slaves, refer to the
following application note to identify missing slaves and troubleshoot connectivity
problems: https://www.solaredge.com/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf
StorEdge Three Phase Inverter Installation Guide MAN-01-00648-1.1
Appendix A: Errors and Troubleshooting
Possible Cause and Troubleshooting
Physical connection fault. Check the cable pin-
out assignment and cable connection.
IP settings issue. Check the router and inverter
configuration. Consult your network IT.
Ping to router failed. Check the physical
connection to the switch/ router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
For Wi-Fi networks, ensure that user-name and
password are as defined in the internet
provider AP/ router.
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