HP 340 G7 Maintenance And Service Manual
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HP 340 G7 Maintenance And Service Manual

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Maintenance and Service Guide
HP 340 G7 Notebook PC
HP 348 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP HP 340 G7

  • Page 1 Maintenance and Service Guide HP 340 G7 Notebook PC HP 348 G7 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. bound by the terms of the HP End User License Not all features are available in all editions or under license. Intel, Core, Optane, and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................ 8 Touchpad .............................
  • Page 6 Backing up information and creating recovery media ..................63 Using Windows tools ......................... 63 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..63 Restoring and recovery ............................64 Restoring, resetting, and refreshing using Windows tools .............. 64...
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................68 Starting HP PC Hardware Diagnostics UEFI ..................69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........69 Downloading the latest HP PC Hardware Diagnostics UEFI version ......69 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 12 Recycling ..............................91 Index ................................93 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP 340 G7 Notebook PC HP 348 G7 Notebook PC Processor 10th-generation Intel® Core™ processors i7-10510U (1.8 GHz/4.9 GHz, quad core processor (8 MB L3 cache, 15 W; Intel UHD Graphics) i5-10210U (1.6 GHz/4.2 GHz, quad core processor (6 MB L3 cache, 15 W; Intel UHD Graphics) i3-10110U (2.1 GHz/4.1 GHz, dual core processor (4 MB L3 cache, 15 W;...
  • Page 10 BIOS Support RTXMAC for MAPT via in band The following support S3 wake on LAN (via out of band): HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
  • Page 11 Category Description Media card reader Supports microSD™/SDHC™/SDXC™ Push-pull insertion/removal Internal card One M.2 slot for solid-state drive/Optane memory module expansion One M.2 slot for WLAN Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (autoadjust panel resolution to fit embedded panel and external monitor connected) HDMI v1.4 supporting: up to 1920 ×...
  • Page 12 Category Description Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market...

  • Page 13: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking white: The AC adapter is disconnected and the battery has ● reached a low battery level. Amber: The AC adapter is connected and the battery is charging. ● ● Off: The battery is not charging.

  • Page 15: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area...

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Button, Vent, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Button, vent, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

  • Page 19: Special Keys

    Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon , and then select Power...

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Labels

    Locate this information before you contact support. Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.
  • Page 22 Chapter 2 Getting to know your computer...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly NOTE: Display spare parts are available only at the subcomponent level. For display assembly spare part information, Display assembly subcomponents on page Hinge cover Stone silver L58454-001 Pike silver L58455-001...
  • Page 25 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (15) System board hook L23206-001 L88007-001 (16) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics: Intel Core i7-10510U processor and 2 GB of dedicated video memory L81423-xxx...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Pike silver L81409-001 Stone silver L81410-001 Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Hinge cover Stone silver L58454-001 Pike silver L58455-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Miscellaneous Parts

    Fingerprint sensor insert, pike silver (for use in models without a fingerprint sensor) L81416-001 Fingerprint sensor insert, stone silver (for use in models without a fingerprint sensor) L81417-001 HP Smart AC adapter 45 W, RC 4.5 mm, NPFC, nonslim 741727-001 65 W, NPFC, S-3P 4.5 mm 710412-001 65 W, NPFC, RC 4.5 mm, EM...
  • Page 28 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in Thailand L19371-001 For use in Taiwan L19372-001 For use in the United Kingdom L19373-001 Power cord (3 pin, black, 1.8 m [5.9 ft]) for use in: For use in the United Kingdom and Singapore...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Tweezers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 32: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 33: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...
  • Page 34 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 36 Pull up the rubber feet lightly and quickly. To install the rubber feet, refit them on the adhesive backing. NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to fit only one way in the grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the feet.

  • Page 37: Bottom Cover

    Bottom cover Table 5-2 Bottom cover descriptions and part numbers Description Spare part number Bottom cover, pike silver L81409-001 Bottom cover, stone silver L81410-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 38 Use a thin plastic tool (1) to release the back cover. Work your way around releasing the bottom cover from the computer, and then remove the cover (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 39: Battery

    Battery Table 5-3 Battery and system board hook descriptions and part numbers Description Spare part number Battery L11119-855 System board hook L23206-001 L88007-001 Before removing the battery and system board hook, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 40: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Table 5-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm L30422-005 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-005 Hard drive cable L23187-001...
  • Page 41 Pull the connector off of the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 42: Wlan Module

    WLAN module Table 5-5 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit file transfer speeds) L57250-005 Intel Wireless-AC 9560 802.11ac 2 ×...
  • Page 43 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 44: Memory Module

    Memory module Table 5-6 Memory module descriptions and part numbers Description Spare part number 4 GB memory module (SODIMM) L10598-855 8 GB memory module (SODIMM) 937236-855 16 GB memory module (SODIMM) 937438-855 Before removing a memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 45: Solid-State Drive

    Solid-state drive Table 5-7 Solid-state drive descriptions and part numbers Description Spare part number Solid-state drive, 512 GB, PCIe L25984-001 Solid-state drive, 256 GB, PCIe L25983-001 Solid-state drive, 256 GB, SATA-3 L56986-001 Solid-state drive, 128 GB, SATA-3 L25981-001 Optane memory module, 16 GB L34406-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly...

  • Page 46: Speakers

    Speakers Table 5-8 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the rubber feet (see Computer feet on page 27).

  • Page 47: Fingerprint Sensor

    Fingerprint sensor Table 5-9 Fingerprint sensor description and part number Description Spare part number Fingerprint sensor, pike silver L81413-001 Fingerprint sensor, stone silver L81414-001 Fingerprint sensor bracket L84322-001 Fingerprint sensor cable L81412-001 Before removing the fingerprint sensor, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 48: Power Connector

    Power connector Table 5-10 Power connector description and part number Description Spare part number Power connector L23188-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the rubber feet (see Computer feet on page 27).

  • Page 49: Touchpad Click Board

    Touchpad click board Table 5-11 Touchpad click board and cables descriptions and part numbers Description Spare part number Touchpad click board L24486-001 Touchpad board cable L23184-001 Touchpad click board cable L24485-001 Before removing the touchpad click board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 50: Touchpad

    Touchpad Table 5-12 Touchpad description and part number Description Spare part number Touchpad (includes gasket) L24484-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the rubber feet (see Computer feet on page 27).

  • Page 51: Usb Board

    USB board Table 5-13 USB board and cable descriptions and part numbers Description Spare part number USB board L81415-001 USB board cable L81411-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 52: Fan

    Table 5-14 Fan description and part number Description Spare part number L23189-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the rubber feet (see Computer feet on page 27). Remove the bottom cover (see Bottom cover on page 29).

  • Page 53: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Table 5-15 System board descriptions and part numbers Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics: Intel Core i7-10510U processor and 2 GB of dedicated video memory...
  • Page 54 Position the computer upright, and then disconnect the following cables from the system board: (1) USB board cable (2) WLAN antenna cables (3) Fingerprint reader cable (4) Touchpad button board cable (5) Keyboard cable (6) Backlight cable (7) Hard drive cable (8) Power connector cable (9) Display cable Remove the Phillips M2.0 ×...
  • Page 55 Lift the system board out of the computer (6). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 56: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Table 5-16 Heat sink descriptions and part numbers Description Spare part number Heat sink assembly, discrete (includes replacement thermal materials) L23192-001 Heat sink assembly, UMA (includes replacement thermal materials) L23191-001 Before removing the heat sink assembly, follow these steps: Prepare the computer for disassembly...
  • Page 57 Remove the heat sink (2) from the system board. NOTE: Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
  • Page 58 UMA graphics: Thermal paste is used on the heat sink (2) and associated system board component (1). ● Reverse this procedure to reassemble and install the heat sink assembly. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 59: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the rubber feet (see Computer feet on page 27). Remove the bottom cover (see Bottom cover on page 29).
  • Page 60 Rotate the hinges upward to an angle (4), and then remove the display (5). If it is necessary to replace any of the display assembly subcomponents: Lift the hinge cap to remove it from display. The hinge cap is available as spare part numbers L58455-001 for pike silver models and L58454-001 for stone silver models.
  • Page 61 Remove the display bezel (4). The display bezel is available as spare part numbers L56980-001 for models without a webcam and L56981-001 for models with a webcam. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift the webcam module to disengage the adhesive that secures the module to the display (1).
  • Page 62 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. Use tweezers to grasp the end of the tape (1) near the bottom corners of the display panel.
  • Page 63 Remove the display panel from the display enclosure (3). The display panel is available as spare part numbers L56982-001 for FHD UWVA panels and L56983-001 for HD SVA panels. To remove the display hinges: Remove the three Phillips M2.5 × 2.5 screws (1) from the bottom of each hinge. Remove the display hinges from the enclosure (2).
  • Page 64 To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to disengage the adhesive that secures it (3). The display/webcam cable is available as spare part number L24492-001 for models with HD panels and L24493-001 for models with FHD panels.
  • Page 65 To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove the antennas and cables. NOTE: Number of antennas and transceivers may vary.

  • Page 66: Top Cover/Keyboard

    Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The first table provides the main spare part number for the keyboard. The second table provides the country codes. Table 5-17 Top cover/keyboard descriptions and part numbers Description Spare part number Top cover/keyboard, pike silver...

  • Page 67: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 68: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 69: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 70: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 71: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 72: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 73: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
  • Page 74 Chapter 7 Backing up, restoring, and recovering...

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 77: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID ▲...

  • Page 78: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 79 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 80 Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 81: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 324.0 mm 12.76 in Width 225.9 mm 8.9 in Height (rear) 19.9 mm 0.78 in Weight 1.5 kg 3.3 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 82: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Thickness 3.0 mm 0.118 in Resolution 1920 × 1080 (FHD panel) 1366 × 768 (HD panel) Surface treatment Antiglare Brightness 220 nits (HD panel) 250 nits (FHD panel) Viewing angle SVA (HD panel)

  • Page 83: Hard Drive Specifications

    Hard drive specifications Table 9-3 Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 115.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/s 300 MB/s...

  • Page 84: Pcie Solid-State Drive Specifications

    PCIe solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs...

  • Page 85: Sata Solid-State Drive Specifications

    SATA solid-state drive specifications Table 9-4 Solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) Transfer rate Sequential Read Up to 520 MB/s...
  • Page 86 Chapter 9 Specifications...

  • Page 87: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 88: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 89 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 90 Chapter 10 Power cord set requirements...

  • Page 91: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 92 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 93: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 94 A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.
  • Page 95 Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 96: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 98 Chapter 11 Statement of memory volatility...
  • Page 99 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 100 Chapter 12 Recycling...
  • Page 101 Index cautions drive light, identifying 6 AC adapter 19 electrostatic discharge 22 AC adapter and battery light, chipset, product description 1 electrostatic discharge (ESD) 22 identifying 5 components preventing damage 23 action keys bottom 12 esc key, identifying 11 identifying 12 display 7 antennas keyboard area 8...
  • Page 102 6 illustrated 19 RJ-45 (network) status 5 requirements for specific removing 54, 55 countries and regions 80 HP PC Hardware Diagnostics UEFI set requirements 79 M.2 solid-state drive downloading 69 power lights, identifying 6 specifications 76 starting 69...
  • Page 103 37 removing 43 specifications 77 USB board cable speakers illustrated 16 identifying 11 USB SuperSpeed port with HP Sleep illustrated 16 and Charge, identifying 5 removing 38 USB SuperSpeed port, identifying 5, special keys, using 11 specifications...
  • Page 104 Index...

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