HP 14-dk0 Series Maintenance And Service Manual
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HP 14-dk0 Series Maintenance And Service Manual

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Maintenance and Service Guide

HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP 14-dk0 Series

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide HP 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions of proprietor and used by HP Inc. under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................7 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Button, vent, and speakers ....................... 12 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................68 Starting HP PC Hardware Diagnostics UEFI ..................69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........69 Downloading the latest HP PC Hardware Diagnostics UEFI version ......69 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Backing up information and creating recovery media ..................73 Using Windows tools ......................... 73 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..73 Restoring and recovery ............................74 Restoring, resetting, and refreshing using Windows tools .............. 74 Recovering using HP Recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 14 Laptop PC Model numbers: World Wide 14-dk0xxx APJ LFR: 14s-dk0xxx APJ IT Mall: 14s-dm0xxx APJ OLS: 14s-dp0xxx CTO model number: 14z-dk000 Processor AMD Dual-Core Athlon™ Series Processor Athlon 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core, 15 W...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Switchable discrete graphics (Ryzen processors) AMD Radeon 530 with up to 2 GB of dedicated video memory Supports MR Ready (Ryzen processors, UMA graphics) Panel 35.6-cm (14.0-in), WLED, eDP, slim-flat (3.0 mm), 16:9 ultra wide aspect ratio, narrow bezel, non-touch High definition (HD) (1366 ×...
  • Page 11 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive eMMC configurations (A9/A6/A4 processors) 64 GB Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone Audio...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Full-size, four coat paint, backlit, island-style keyboard (snow white) Full-size, three coat paint, backlit, island-style keyboard (natural silver) TouchPad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery 3-cell, 41 Whr, Li-ion...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language Entry Africa Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Compact Windows 10 Home 64 Single Language Value APAC EM PPP...
  • Page 14 Chapter 1 Product description...

  • Page 15: Getting To Know Your Computer

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description Off: The battery is not charging. ● Power connector Connects an AC adapter. Left side Table 2-2 Left-side components and their descriptions Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 18: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Keyboard area...

  • Page 20: Button, Vent, And Speakers

    Button, vent, and speakers Table 2-6 Button, vent, and speakers and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit ●...

  • Page 21: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Action keys and their descriptions Icon Description...

  • Page 23: Bottom

    Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Table 2-9 Bottom components and their descriptions...
  • Page 24 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly (14 inch) NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page Hinge cover NOTE: For hinge cover spare part information, see Display assembly subcomponents on page...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number USB board cable (not illustrated) L23186-001 (15) Speakers L24489-001 (16) System board hook L23206-001 (17) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics:...
  • Page 28 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (20) Memory module 4 GB 820569-005 8 GB 820570-005 (21) L23189-001 (22) Heat sink assembly, discrete, (includes replacement thermal materials) For use in models with the following processors: A9-9425, A6-9225, A4-9125 L23386-001 For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U, L23192-001...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display major components and their descriptions Item Component Spare part number Hinge cover Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 Display bezel L24465-001 Raw display panel (14 inch) FHD, anti-glare, UWVA L53825-001 FHD, BrightView, UWVA L53826-001 Display assembly subcomponents...

  • Page 30: Miscellaneous Parts

    Table 3-3 Miscellaneous parts and their descriptions Component Spare part number Adhesive tape kit L24491-001 HP Smart AC adapter 45 W, RC 4.5 mm, NPFC, non-slim 741727-001 65 W, NPFC, S-3P 4.5 mm 710412-001 65 W, NPFC, RC 4.5 mm, EM 913691-850 Power cord (3-pin, black, 1.0 m) for use in:...
  • Page 31 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in South America L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Thailand L19371-001...
  • Page 32 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Pick ● Tweezers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 36: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 37: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...
  • Page 38 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Removal and replacement procedures preliminary requirements on page 25 for initial safety procedures.
  • Page 40 Close the computer and position it upside down, with the front toward you. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet. Pull up the rubber feet lightly and quickly. To install the rubber feet, refit them on the adhesive backing. NOTE: The bottoms of the computer feet are ribbed.

  • Page 41: Bottom Cover

    Bottom cover Table 5-2 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models of the following colors: Natural silver L24478-001 Pale gold L24475-001 Snow flake white L24476-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).
  • Page 42 Use a thin plastic tool (1) to release the back cover. Work your way around prying to disengage the bottom cover from the computer, and then remove the cover (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Battery

    Battery Table 5-3 Battery and system board hook descriptions and part numbers Description Spare part number Battery, 3-cell, 41 Whr, 3.6 Ah Li-ion L11119-855 Battery, 3-cell, 45 Whr, 3.9 Ah Li-ion L56424-005 System board hook L23206-001 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Table 5-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cable L23187-001...
  • Page 45 To remove the hard drive connector, pull the connector (3) away from the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 46: Emmc Board

    eMMC board Table 5-5 eMMC board descriptions and part numbers Description Spare part number eMMC board, 64 GB L23398-001 eMMC bracket L23387-001 eMMC cable L23397-001 Before removing the eMMC board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).
  • Page 47 To remove the eMMC board from the bracket, remove the three Phillips M2.0 × 3.0 screws (1) that secure the board to the bracket, and then remove the board from the bracket (2). Reverse this procedure to reassemble and install the eMMC board. Component replacement procedures...

  • Page 48: Wlan Module

    WLAN module Table 5-6 WLAN module descriptions and part numbers Description Spare part number Dual antenna Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Single antenna Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 ×...
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 50: Memory Module

    Memory module Table 5-7 Memory module descriptions and part numbers Description Spare part number SODIMM, 4 GB, 2400 MHz, 1.2 v, DDR4 820569-005 SODIMM, 8 GB, 2400 MHz, 1.2 v, DDR4 820570-005 Before removing a memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).

  • Page 51: Solid-State Drive

    Solid-state drive Table 5-8 Solid-state drive descriptions and part numbers Description Spare part number Solid-state drive, PCIe: 512 GB, value L53824-001 ● 512 GB, TLC L56925-001 ● 256 GB L53823-001 ● Solid-state drive, SATA-3, TLC: ● 256 GB L53822-001 ● 128 GB L53821-001 Solid-state drive bracket...

  • Page 52: Speakers

    Speakers Table 5-9 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the rubber feet (see Computer feet on page 31).

  • Page 53: Power Connector

    Power connector Table 5-10 Power connector description and part number Description Spare part number Power connector L23188-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the rubber feet (see Computer feet on page 31).

  • Page 54: Touchpad Click Board

    TouchPad click board Table 5-11 TouchPad click board part descriptions and part numbers Description Spare part number TouchPad click board L24486-001 TouchPad board cable L23184-001 TouchPad click board cable L24485-001 Before removing the TouchPad click board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).

  • Page 55: Touchpad

    TouchPad Table 5-12 TouchPad description and part number Description Spare part number TouchPad L24484-001 Before removing the TouchPad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the rubber feet (see Computer feet on page 31).

  • Page 56: Usb Board

    USB board Table 5-13 USB board and cable descriptions and part numbers Description Spare part number USB board L24483-001 USB board cable L23186-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).

  • Page 57: Fan

    Table 5-14 Fan description and part number Description Spare part number L23189-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the rubber feet (see Computer feet on page 31). Remove the bottom cover (see Bottom cover on page 33).

  • Page 58: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Table 5-15 System board descriptions and part numbers Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics: ●...
  • Page 59 Position the computer upright, and then disconnect the following cables from the system board: (1) USB board cable (2) WLAN antenna cables (3) TouchPad button board cable (4) Keyboard cable (5) Backlight cable (6) Hard drive cable (7) Speaker cable (8) Power connector cable (9) Display cable Remove the three Phillips M2.0 ×...
  • Page 60 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Table 5-16 Heat sink assembly description and part number Description Spare part number Heat sink assembly, discrete (includes replacement thermal materials) For use in models with the following processors: A9-9425, A6-9225, A4-9125 L23386-001 For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U, Athlon L23192-001...
  • Page 62 Remove the heat sink (2) from the system board. If you have a model with UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2) from the system board.
  • Page 63 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustrations show the replacement thermal material locations.

  • Page 64: Display Assembly

    Display assembly Table 5-17 Display assembly part descriptions and part numbers Description Spare part number Hinge covers Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 Display bezel L24465-001 Webcam/microphone module L23237-001 Raw display panel (14 in) FHD, anti-glare, WLED UWVA L53825-001 FHD, BrightView, WLED UWVA L53826-001...
  • Page 65 Disconnect the wireless antenna cables from the WLAN module (2). Position the computer so it is open with the display hanging off the table (1). Remove the five Phillips M2.5 × 6.0 screws (2) and the Phillips 2.0 × 3.0 screw (3) from the display hinges.
  • Page 66 Rotate the hinges upward to an angle (4), and then remove the display (5). If it is necessary to replace any of the display assembly subcomponents: Lift the hinge cap to remove it from display. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 67 Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4). To remove the webcam/microphone module: Position the display assembly with the top edge toward you.
  • Page 68 Disconnect the cable (2) from the module. To remove the display panel: Use a tweezer to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the tape out from under the right (2) and left (3) corners of the display panel until it is completely removed.
  • Page 69 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (2). Lift the display panel (3) to remove it. To remove the display hinges: Remove the three Phillips M2.5 ×...
  • Page 70 To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to disengage the adhesive that secures it (3). To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove the antennas and cables.

  • Page 71: Top Cover/Keyboard

    Reverse this procedure to reassemble and install the display assembly. Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad and TouchPad top mylar. Kits do not include TouchPad board or TouchPad click board.
  • Page 72 Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 73: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 74: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 77: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 78: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 79 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
  • Page 80 Chapter 7 Using HP PC Hardware Diagnostics...

  • Page 81: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 82: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 83: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 324 mm 12.76 in Width 226 mm 8.9 in Height (rear) 19.9 mm 0.78 in Weight SSD/eMMC 1474 g 3.33 lb Hard drive 1511 g 3.35 lb SSD+HDD 1519 g 5.67 lb Input power Operating voltage and current...

  • Page 84: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 n Thickness 3.0 mm 0.118 inch Resolution 1920 × 1080 FHD 1366 × 768 HD Surface treatment AntiGlare or BrightView Brightness 220 nits Viewing angle SVA (HD) UWVA (FHD)

  • Page 85: Hard Drive Specifications

    Hard drive specifications Table 9-3 Hard drive specifications 1 TB* 500 GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 115.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec...

  • Page 86: Solid-State Drive Specifications

    Solid-state drive specifications Table 9-4 Solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) Transfer rate Sequential Read Up to 520 MB/s...

  • Page 87: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 88: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 89 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 90 Chapter 10 Power cord set requirements...

  • Page 91: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 92 Chapter 11 Recycling...

  • Page 93: Index

    Index bottom cover display enclosure AC adapter 22 illustrated 20 illustrated 22, 56 AC adapter and battery light, removing 33 removing 62 identifying 7 buttons display panel action keys left TouchPad 10 illustrated 21, 56 airplane mode 15 power 12 product description 2 help 14 right TouchPad 10...
  • Page 94 14 mute 11 illustrated 22, 56 privacy screen action key, power 8 removing 60, 61 identifying 14 RJ-45 (network) status 7 HP PC Hardware Diagnostics UEFI processor 1 downloading 69 product description starting 69 camera 3 memory using 68...
  • Page 95 14 webcam cable creating using HP Cloud Recovery switch screen image action key 14 removing 62 Download Tool 73 system board webcam/microphone cable creating using Windows tools 73 removing 50 removing 60 regulatory information spare part number 19, 50...
  • Page 96 Index...

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