Page 1 Operating Instructions Preparing to Use the Machine Starting a Meeting What You Can Do During the Meeting Leaving a Meeting and Packing Up the Machine Managing Address Book Conﬁguring the Machine Settings Troubleshooting Appendix For safe and correct use, be sure to read the Safety Information in "Read This First" before using the machine.
Page 3: Table Of Contents
TABLE OF CONTENTS Manuals for This Machine..........................4 Introduction.................................5 Disclaimer................................5 Notes................................5 How to Read This Manual..........................6 Symbols................................6 Model-Specific Information..........................7 Precautions for Use.............................8 Handling This Product............................8 Cleaning................................8 Wireless Networking.............................9 Copyright Notice............................9 1. Preparing to Use the Machine Overview of the Unified Communication System..................11 Functions Available on This Machine......................12 Functions Available in Device Management Settings................13 Preparing to Start Using the Services......................14...
Page 4 Screen Contents............................40 Specifying the Name of the Machine and Your Password................42 Logging in to Device Management Settings....................45 Login................................45 Logout................................46 Installing the driver for PC Screen Share......................47 2. Starting a Meeting To Start a Meeting............................49 Raising the Camera Unit..........................50 Turning On the Power............................52 Adjusting the Camera............................53 Connecting to a Meeting..........................55 Connecting..............................55...
Page 5 Removing the Power Cord Set and Video Output Device and Packing Up the Machine......76 5. Managing Address Book About Address Book............................79 Registering a Contact............................81 Accepting the Registration Request.........................82 Accepting the Registration Request from Device Management Settings..........82 Accepting the Registration Request from the machine................82 Editing a Registered Contact...........................84 Deleting a Registered Contact........................85 6.
Page 6: Manuals For This Machine
Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. Read This First Explains important items to know when using this product. It also describes how to set up this product when using it for the first time.
Page 7: Introduction
Introduction Disclaimer Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
Page 8: How To Read This Manual
How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of damage to machine or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the bottom of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CMJ001 The following information is region-specific.
Page 10: Precautions For Use
Precautions for Use Handling This Product Observe the following points when moving the machine: • Turn off the machine and remove the power plug from the AC outlet. • Remove all the connector cables connected to the machine. • Return the camera to the closed position. •...
Page 11: Wireless Networking
Wireless Networking This product features a certified construction. Disassembling or modifying this product without permission may be punishable by law. Copyright Notice Using this machine to perform any of the following acts, without permission from the copyright holder, for purposes other than personal use may constitute an infringement on the copyright and/or neighboring rights of the commercial video software or cable broadcasting program.
Page 13: Preparing To Use The Machine
Contact ID: 1111 Contact ID: 3333 Unified Communication System P3000 (this machine) CMJ009 The machine at each location is identified by a Contact ID, which serves as the destination for meeting and the account information for Device Management Settings. The Contact ID is used to connect to the contacts whom you want to have a meeting with, so there is no need to set a specific network environment or location in which to use this machine.
Page 14: Functions Available On This Machine
1. Preparing to Use the Machine The Contact ID of the contact whom you want to have meeting with is required when registering the contact in Address Book. • Video distribution server The server that streams videos from each contact and distributes them to the other parties. •...
Page 15: Functions Available In Device Management Settings
Overview of the Unified Communication System Change the network settings according to the environment in which the machine is used. For details about how to change the network settings, see p.87 "Changing Network Configuration". Accepting a Registration Request for Address Book Accept a registration request for Address Book from other parties.
Page 16: Preparing To Start Using The Services
1. Preparing to Use the Machine Preparing to Start Using the Services To start using the Unified Communication System services with this machine, you must set up this machine to use the services according to the conditions in which the machine was purchased and the environment in which the machine is used.
Page 17 Preparing to Start Using the Services • p.87 "Changing Network Configuration" • p.39 "About Screen" • p.42 "Specifying the Name of the Machine and Your Password" • p.81 "Registering a Contact" • p.49 "Starting a Meeting" • p.107 "Troubleshooting"...
Page 18: Checking The Package Contents
1. Preparing to Use the Machine Checking the Package Contents The product package contains the following items: Package Contents Unified Communication System P3000 (this machine) CMJ023 AC adapter CJB037 Power cord CJB036 USB cable CJB035...
Page 19 Checking the Package Contents Package Contents CJB034 Quick Guide Read This First Other documents • Use the USB cable to share your computer screen. For details, see p.67 "Sharing the Computer Screen". • Be sure to use the power cord set and USB cable that come with this machine. •...
Page 20: Guide To Components
1. Preparing to Use the Machine Guide to Components Front and Top view CMJ003 1. Camera unit Captures live video that is transmitted to other parties. The camera unit consists of a camera and an arm. 2. Control Panel Provides a set of keys used to operate the machine. For details about the control panel, see p.20 "Control Panel".
Page 21: Rear And Bottom View
Guide to Components Rear and Bottom view CMJ004 1. Ethernet port Port to which the 1000BASE-T, 100BASE-TX, or 10BASE-T cable connects. This port is used when connecting the machine to a wired network. 2. DVI-D connector Connector used to connect this machine to a video output device, such as a projector or monitor, via a DVI-D connector.
Page 22: Control Panel
1. Preparing to Use the Machine Control Panel 11 10 CJB004 1. [Push] key Used to raise the camera unit. 2. Power indicator Lights when the machine turns on. This indicator blinks while the machine is starting up or shutting down. 3.
Page 23 Guide to Components 10. Mute indicator Flashes if the [Mute] key is used to disable the microphone. 11. Alarm indicator Lights when an error occurs on the machine. Follow the instructions in the on-screen messages to resolve the error.
Page 24: Place To Install
1. Preparing to Use the Machine Place to Install Installation Requirements • Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers holding water or any other liquids, on or close to this machine. Fire or electric shock could result from spillage or if such objects or substances fall inside this machine.
Page 25 Place to Install • Do not use the product on soft material such as paper or cloth that might get sucked into the air inlet. Doing so may cause heat buildup inside the product, resulting in malfunction, burns, or fire. •...
Page 26 1. Preparing to Use the Machine • Do not use this machine when it is improperly positioned or oriented. Doing so may lead to failure or shorten the product life. • Route and position the power cord and other cables so that other users do not trip over them. Tripping over the cables may cause the machine to fall, resulting in personal injury.
Page 27 Place to Install • Screen image does not display properly when the screen layout is changed. • The Contact List or contact status do not appear, or it takes longer than expected for each to be displayed. • The attempt to update the firmware fails, or it takes an excessively long time for the update to finish.
Page 28: Operating Environment For This Machine
1. Preparing to Use the Machine Specification Description Temperature • Operating 10 - 32 °C (50 - 89.6 °F) • Non-operating 0 - 43 °C (50 - 109.4 °F) Temperature • Operating 15 - 80 % (Non-condensing) • Non-operating 10 - 90 % (Non-condensing) Maximum Altitude 3,000 m (10,000 feet) Operating Environment for This Machine...
Page 29 Place to Install Specification Operating environment Port The following port numbers are available for communication: • When no proxy is used TCP: 443, 5222, 17990, 17992 UDP: 50000 - 65535 • When a proxy is used TCP: 443 Frequency Range (Wireless •...
Page 30: Operating Environment For Device Management Settings
1. Preparing to Use the Machine • Some projectors or monitors may not be able to display images from this machine correctly. • Video output devices that do not meet these operating environment conditions may not be able to be display images from this machine correctly. Operating Environment for Device Management Settings The following environment is required to access Device Management Settings: •...
Page 31: Operating Environment For Pc Screen Share
Place to Install Specification Operating environment Web browser Internet Explorer 7, 8, or 9 Firefox 3.6 or later Security settings The following security settings must be enabled on your Web browser: • Scripting Active scripting • ActiveX controls and plug-ins Run ActiveX controls and plug-ins Script ActiveX controls marked Safe for scripting Binary and Script behaviors...
Page 32 1. Preparing to Use the Machine Specification Operating environment • Windows XP (Service Pack 3 or later) Windows XP Home Edition Windows XP Professional • Windows Vista (Service Pack 2 or later) Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate...
Page 33: Connecting The Power Cord Set
Connecting the Power Cord Set Connecting the Power Cord Set • Do not use any power sources other than those that match the specifications shown. Doing so could result in fire or electric shock. • Do not damage, break, or modify the power cord or AC adapter. Also, do not place heavy objects on the power cord, or pull the cord or bend it severely.
Page 34 1. Preparing to Use the Machine • If this machine is not going to be used for several days or longer at a time, disconnect its power cord from the wall outlet. • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord.
Page 35 Connecting the Power Cord Set Connect the power cord to the AC adapter. CJB012 Connect the power connector to the power connector inlet on this machine. CJB005 Connect the power plug to the AC outlet.
Page 36: Connecting An Ethernet Cable
1. Preparing to Use the Machine Connecting an Ethernet Cable To use a wired network, connect the machine to a network connection device such as a hub or modem. • Make sure the machine is off before connecting an Ethernet cable. •...
Page 37: Connecting A Video Output Device
Connecting a Video Output Device Connecting a Video Output Device Use the appropriate interface to connect the video output device. For details about requirements for video output device, see p.26 "Operating Environment for This Machine". • Make sure the machine is off before connecting to a video output device. •...
Page 38: Connecting A External Microphone Speaker
1. Preparing to Use the Machine Connecting a External Microphone Speaker Use the USB interface to connect the external microphone speaker. • You cannot connect and use two different external microphone speakers at the same time. • Do not attempt to connect or disconnect the external microphone speaker while connecting or receiving a call, or while in the middle of a meeting.
Page 39: Turning On The Machine For The First Time
Turning on the Machine for the First Time Turning on the Machine for the First Time When you turn on the machine for the first time, a screen used to specify the language, date, and time will appear. Select the language, date, and time for the environment in which you plan to use the machine.
Page 40 1. Preparing to Use the Machine Press the [Enter] key/ to display the list. Press the cursor keys ([ ] [ ] [ ] [ ] keys) to select the region, and then press the [Enter] key/ . Press the [ ] or [ ] key to select the time zone, and then press the [Enter] key/ . Press the [Enter] key/ .
Page 41: About Screen
About Screen About Screen The machine displays two different screens: the Contact List screen and the Menu screen. Press the [Menu] key/ to switch between the Contact List screen and Menu screen. Contact List screen This screen is used to connect to or receive call from the contact. The machine's status switches to "Ready"...
Page 42: Screen Contents
1. Preparing to Use the Machine Menu screen (When the machine cannot connect to the network during startup) If the machine cannot connect to the network during startup due to a problem with the network settings or the network environment, press the [Menu] key while the message "Connecting to the network..."...
Page 43 About Screen 1. Machine status Displays the status, name, and Contact ID of the machine. 2. Radio reception icon Displays an icon that indicates the signal reception when connecting via a wireless network. The icon changes according to the strength of the signal: •...
Page 44: Specifying The Name Of The Machine And Your Password
• If you are not sure about the Contact ID of this machine, you can check the Contact ID from the Contact List screen. For details about the Contact List screen, see p.39 "About Screen". Start your Web browser. Enter the following URL in the address bar of your Web browser to access Device Management Settings. https://ucs.ricoh.com/util/login...
Page 45 Specifying the Name of the Machine and Your Password Select the language. Enter the Contact ID and the default password. Depending on the browser settings, the browser may save the Contact ID and password. Configure your browser not to save the Contact ID or password. Click [Login].
Page 46 1. Preparing to Use the Machine Click the "Confirmation Password" field, and the re-enter the login password you entered in Step 9. Click [Save]. The message "The device settings have been updated." appears to indicate the password has been successfully changed. Click [Logout].
Page 47: Logging In To Device Management Settings
• If you are not sure about password, contact your machine administrator. Login Start your Web browser. Enter the following URL in the address bar of your Web browser to access Device Management Settings. https://ucs.ricoh.com/util/login Select the language. Enter the Contact ID and the password. Click [Login].
Page 48: Logout
1. Preparing to Use the Machine Logout Click [Logout]. • You can logout from any page.
Page 49: Installing The Driver For Pc Screen Share
Installing the driver for PC Screen Share Installing the driver for PC Screen Share • For users in the United States of America: properly shielded and grounded cables and connectors must be used for connections to a host computer (and/or peripheral) in order to meet FCC emission limits.
Page 50 1. Preparing to Use the Machine Connect the A connector end of the USB cable to the USB port (type A) on the computer. When the Add New Hardware Wizard appears, click [Cancel]. When the auto-play screen appears, close the screen. When the message "The driver for PC Screen Share has not been installed.
Page 51: Starting A Meeting
2. Starting a Meeting To Start a Meeting Check that the following preparations have been made before starting a meeting: • The power cord set is connected. • A video output device is connected. After you confirm that all the necessary preparations have been made, you can start the meeting. The procedure for starting a meeting Raise the camera.
Page 52: Raising The Camera Unit
2. Starting a Meeting Raising the Camera Unit • Do not attempt to raise or move this machine by the camera unit. • Do not attempt to move the arm beyond its range of movement. Range of movement The camera arm can move within the following range: 0°-135°...
Page 53 Raising the Camera Unit Pull up on the arm of the camera to raise the camera unit. CMJ006 • This machine is factory-shipped with a protective sheet covering the camera lens. Remove the protective sheet from the lens before using the camera.
Page 54: Turning On The Power
2. Starting a Meeting Turning On the Power Press the [Power] key/ . CMJ011 • Depending on the network environment you are using, it may take the machine one minute or more to connect to the network. • If the message "Connecting to the network..." remains displayed throughout the startup process, there is a problem preventing the machine from connecting to the network.
Page 55: Adjusting The Camera
Adjusting the Camera Adjusting the Camera • Do not attempt to raise or move this machine by the camera unit. • Do not attempt to move the camera beyond its range of movement. Ranges of movement The camera can move within the following ranges: •...
Page 56 2. Starting a Meeting CMJ013 • Fingerprints or dust on the lens cover can cause image quality to deteriorate. If the lens cover is dirty, lightly wipe it with a soft cloth.
Page 57: Connecting To A Meeting
Connecting to a Meeting Connecting to a Meeting Select the contact that you want to have a meeting and connect to the other party. There are two ways you can connect to the other party: by using the machine to connect or to receiving a call from the other party.
Page 58: Answering A Call
2. Starting a Meeting Press the [ ] or [ ] key to select [Connect], and then press the [Enter] key/ . The meeting begins when the other party answers the call. To cancel the call, press the [ ] or [ ] key to select [Cancel], and then press the [Enter] key/ . If the other party refuses the call, the Contact ID and contact name of the party that refused the call appear with the message "Could not connect with the following contact.".
Page 59: Joining A Meeting In Progress
Connecting to a Meeting To refuse the call, press the [ ] or [ ] key to select [Refuse], and then press the [Enter] key/ . • If the call is not answered or refused within 15 seconds, the incoming call automatically times out. •...
Page 60 2. Starting a Meeting To cancel the call, press the [ ] or [ ] key to select [Cancel], and then press the [Enter] key/ .
Page 61: What You Can Do During The Meeting
3. What You Can Do During the Meeting Changing the Screen Layout You can change the screen layouts as needed. Up to nine contacts including you can be displayed simultaneously. The screen display changes according to the number of contacts that are joining the meeting. If three or more contacts are joining the meeting, the video of the contact that is talking is indicated to be the other party.
Page 62 3. What You Can Do During the Meeting Other party only The video of the other party is displayed full screen. Your video only Your video is displayed full screen. Same size window for all contacts The videos from all the contacts, including you, are displayed in windows of the same size.
Page 63 Changing the Screen Layout Meeting Information screen A list of the names and Contact IDs of contacts joining the meeting is displayed. Note that the list only includes the names of one of the following: • Contacts that are registered in Address Book •...
Page 64: Checking The Network Bandwidth
3. What You Can Do During the Meeting Shared computer screen only (when a computer screen is being shared) The computer screen being shared is displayed full screen. Press the [ ] or [ ] key to change the screen layout. CMJ014 •...
Page 65 Changing the Screen Layout Bandwidth Status CQR002 1. DOWN (Reception) Displays the network bandwidth available for reception, along with a numerical value and an icon that indicates one of five levels. 2. UP (Transmission) Displays the network bandwidth available for transmission, along with a numerical value and an icon that indicates one of five levels.
Page 66 3. What You Can Do During the Meeting Check the current network bandwidth. Bandwidth Status automatically switches to the simplified display mode after 10 seconds has passed. Press the [ ] key to close Bandwidth Status. • To view Bandwidth Status after starting a meeting, wait at least one minute to allow the bandwidth to become stable.
Page 67: Adjusting The Volume
Adjusting the Volume Adjusting the Volume You can adjust the audio volume and temporarily mute the microphone. Adjusting the Speaker Volume Use the [ ] and [ ] keys to adjust the volume. CMJ015 To lower the volume, press the [ ] key. To raise the volume, press the [ ] key.
Page 68 3. What You Can Do During the Meeting To cancel mute, press the [Mute] key again. The Mute indicator turns off to indicate that mute has been cancelled. • If an external microphone speaker are connected, you cannot mute them from the machine. For details about how to mute your external microphone speaker, see the respective manual for device.
Page 69: Sharing The Computer Screen
Sharing the Computer Screen Sharing the Computer Screen Connecting the machine to your computer via a USB cable and using PC Screen Share allows you to share the screen displayed on your computer to the other party. When a screen is transmitted, the contents that are displayed on your computer can be shared in real time with the other party.
Page 70: Stop Sharing Your Computer Screen
3. What You Can Do During the Meeting The following screen layouts can be selected when using PC Screen Share: • One larger window of shared computer screen and multiple smaller windows • Shared computer screen only The layout of the screens for the contacts joined in the meeting are also changed. •...
Page 71: Using The Camera To Share Information
Using the Camera To Share Information Using the Camera To Share Information When using the camera to take a picture of a form or document directly, the camera automatically focuses on the object and displays the image visually. This feature is useful at meetings when sharing printed forms or other documents for which no electronic data exists, such as hand-written memos.
Page 72 3. What You Can Do During the Meeting...
Page 73: Leaving A Meeting And Packing Up The Machine
4. Leaving a Meeting and Packing Up the Machine Leaving a Meeting and Packing Up the Machine When you want to end a meeting, leave the meeting and then shut down the machine. After you shut the down the machine, remove the cables and pack them together with machine in the provided bag.
Page 74: Leaving The Meeting
4. Leaving a Meeting and Packing Up the Machine Leaving the Meeting Leaving the Meeting Press the [Disconnect] key/ . CJB023 Press the [ ] or [ ] key to select [Leave], and then press the [Enter] key/ . • You can also leave a meeting by pressing the [Disconnect] key/ twice in Step 1.
Page 75 Leaving the Meeting Press the [Power] key/ . CJB015 Press the [ ] or [ ] key to select [Turn Off], and then press the [Enter] key/ . • You can also leave a meeting and immediately turn off the machine by pressing the [Power] key/ twice in Step 1.
Page 76: Turning Off The Power
4. Leaving a Meeting and Packing Up the Machine Turning Off the Power Press the [Power] key/ . CMJ011 Press the [ ] or [ ] key to select [Turn Off], and then press the [Enter] key/ . • You can also turn off the machine by pressing the [Power] key/ twice in Step 1.
Page 77: Putting The Camera Back Into Place
Putting the Camera Back Into Place Putting the Camera Back Into Place • Do not attempt to raise or move this machine by the camera unit. • Do not attempt to move the camera beyond its range of movement. Carefully rotate the camera and put it back into place. CMJ013 Push the arm down until it clicks.
Page 78: Removing The Power Cord Set And Video Output Device And Packing Up The Machine
4. Leaving a Meeting and Packing Up the Machine Removing the Power Cord Set and Video Output Device and Packing Up the Machine • Before packing up the machine, make sure the machine is off by checking whether the Power indicator is lit.
Page 79 Removing the Power Cord Set and Video Output Device and Packing Up the Machine Remove the power connector from the power connector inlet on the machine. CJB044 Remove the AC adapter and power cord. CJB030 Pack the machine and power cord set in the supplied bag. CJB045 •...
Page 80 4. Leaving a Meeting and Packing Up the Machine • Be sure to disconnect all cables and the power cord set before placing this machine in the bag.
Page 81: Managing Address Book
5. Managing Address Book About Address Book Address Book in Device Management Settings is used to manage the contacts whom you want to have meetings. The contacts registered in Address Book are synchronized with the contacts in the Contact List on the machine.
Page 82 5. Managing Address Book 3. Edit/Delete Used to edit or delete registered contacts.
Page 83: Registering A Contact
Registering a Contact Registering a Contact Before having a meeting, you need to register the contact of the other party in Address Book in Device Management Settings. Before registering a new contact in Address Book, you need to obtain permission from the party whose contact you want to register.
Page 84: Accepting The Registration Request
5. Managing Address Book Accepting the Registration Request This section describes how to accept a registration request from a new party. You can also accept these registration requests from the machine. Accepting the Registration Request from Device Management Settings Log in to Device Management Settings. For details about how to login to Device Management Settings, see p.45 "Logging in to Device Management Settings".
Page 85 Accepting the Registration Request Press the [ ] or [ ] key to select [Accept], and then press the [Enter] key/ . To decline the registration request, press the [ ] or [ ] key to select [Decline], and then press the [Enter] key/ .
Page 86: Editing A Registered Contact
5. Managing Address Book Editing a Registered Contact You can edit the name of any contact displayed in Address Book. • Edited name of contact is only reflected in Address Book and the machine. Log in to Device Management Settings. For details about how to login to Device Management Settings, see p.45 "Logging in to Device Management Settings".
Page 87: Deleting A Registered Contact
Deleting a Registered Contact Deleting a Registered Contact Log in to Device Management Settings. For details about how to login to Device Management Settings, see p.45 "Logging in to Device Management Settings". Click [Address Book]. Click [Delete] for the contact you want to delete. Confirm the contact, and then click [Delete].
Page 88 5. Managing Address Book...
Page 89: Configuring The Machine Settings
6. Configuring the Machine Settings Changing Network Configuration Change the network settings according to the environment in which the machine is used. Use the machine to configure the network settings. • Ask the network administrator about which settings need to be specified in Wired/Wireless Network Configuration, and then enter the correct values.
Page 90 6. Configuring the Machine Settings Available Characters You can enter the following characters: • Alphabetic characters • Symbols • Numerals Character Input Screens There are two types of character input screens: the alphanumeric input screen, and the numeric input screen. The screen that appears depends on the setting.
Page 91 Changing Network Configuration • [Caps] Switches between upper-case and lower case alphabetic characters. • [Space] Enters a space. • [Clear All] Clears all the entered characters. • [BS] Deletes one character to the left of the cursor. Numeric input screen This screen allows you to enter numeric characters.
Page 92 6. Configuring the Machine Settings How to Enter Characters Press the cursor keys ([ ] [ ] [ ] [ ] keys) to select the character you want to enter, and then press the [Enter] key/ . When you are finished entering characters, press the [ ] key to select [OK], and then press the [Enter] key/ .
Page 93: Wired/Wireless Network Configuration
Wired/Wireless Network Configuration Wired/Wireless Network Configuration Wired Network Configuration or Wireless Network Configuration contains the following settings that can be configured. • Ask the network administrator about which settings need to be specified in Wired/Wireless Network Configuration, and then enter the correct values. SSID (Wireless Network Configuration only) Specify the SSID that identifies the wireless LAN network.
Page 94 6. Configuring the Machine Settings If "IP Address Configuration Method" for "IP Address" is set to [Manual Configuration], you cannot set "DNS Server Configuration Method" for "DNS Server" to [Auto-Obtain]. Proxy Server Configure the proxy server. • Use Proxy Server •...
Page 95: Testing The Network Connection
Testing the Network Connection Testing the Network Connection Network Diagnosis performs a connection test that allows you to check whether or not the machine can connect to a network and is ready to use services. The test is performed according to the Wired/ Wireless Network Configuration settings.
Page 96: Checking The Test Results
6. Configuring the Machine Settings Checking the test results • When a connection test is complete, a message appears indicating the test result and the corresponding test result code. When contacting the support desk, make sure to mention the test result code.
Page 97 Testing the Network Connection Network environment or setting to be Item tested Item-specific test result checked Link Down Displayed when the machine cannot connect to a wired network. Check the other items for which displayed. Network environment Check whether the LAN cable is correctly connected to the machine.
Page 98 6. Configuring the Machine Settings Network environment or setting to be Item tested Item-specific test result checked Wired/Wireless Network IP Address Failed to obtain information. Configuration IP Address (IP Address Configuration Method) IP Address (IP Address) IP Address (Subnet Mask) Timeout occurred.
Page 99 Testing the Network Connection Network environment or setting to be Item tested Item-specific test result checked Default Gateway Ping failed. Even if is displayed for one of these patterns, there might not be a problem with the network connection. Wired/Wireless Network Configuration IP Address (IP Address) IP Address (Subnet Mask)
Page 100 6. Configuring the Machine Settings Network environment or setting to be Item tested Item-specific test result checked TCP Port Some of the required ports Check the port numbers for which are not open. is displayed. Failed to resolve the name of Wired/Wireless Network the service.
Page 101 Testing the Network Connection Network environment or setting to be Item tested Item-specific test result checked UDP Port Some of the required ports Check the port numbers for which are not open. is displayed. Failed to resolve the name of Wired/Wireless Network the service.
Page 102 6. Configuring the Machine Settings Network environment or setting to be Item tested Item-specific test result checked Wired/Wireless Network Proxy Server Failed to resolve the name of the server. Configuration DNS Server (DNS Server Configuration Method) DNS Server (Primary DNS Server) DNS Server (Secondary DNS Server)
Page 103 Testing the Network Connection *1 The action to be taken depends on the port number for which is displayed. Read the following explanation and take the appropriate action. is displayed for port number 443 If the port is closed, the machine cannot connect to the service. Use a proxy when using this machine or contact your network administrator.
Page 104: Updating The Firmware
Detailed update information is available on the following Web site: http://ucs.ricoh.com/ Perform the firmware update from the machine. • Do not press and hold the [Power] key or remove the power cord during the update.
Page 105 Updating the Firmware When the update is complete, press the [ ] or [ ] key to select [Turn Off] or [Restart], and then press the [Enter] key/ . If you want to use the machine after the firmware update is complete, you must restart the machine. •...
Page 106: Changing The Language And Time Zone
6. Configuring the Machine Settings Changing the Language and Time Zone Change the language, date, and time settings. Press the [Menu] key/ if Contact List screen is displayed. If the Menu screen is displayed, proceed to step 2. CMJ017 Press the [ ] or [ ] key to select [Language and Time Zone Configuration], and then press the [Enter] key/ .
Page 107: Checking System Information
Checking System Information Checking System Information You can view the machine's system information, such as the Contact ID, current firmware version, and MAC address. • The Contact ID and UI version do not appear if the machine is not connected to a network, or if it cannot connect to the service.
Page 108 If you want to check the legal notices, press the [ ] key to select [Legal Notices], and then press the [Enter] key/ . If you want to send a report to Ricoh, press the [ ] and [ ] key to select [Send a Report], and then press the [Enter] key/ . Next, press the [Enter] key/ to send a report.
Page 109: Troubleshooting
7. Troubleshooting This chapter describes common problems and messages. When the Machine Cannot Connect to the Network If the message "Connecting to the network..." appears during startup, or if the message remains displayed in the Menu screen when the machine cannot connect to the network, there is a problem preventing the machine from connecting to the network.
Page 110: When The Message Displayed
7. Troubleshooting When the Message Displayed This section describes common messages. If a different message is displayed, follow the instructions displayed. • Each message is accompanied by an error number. When contacting Support Desk, make sure to describe the error messages that are displayed and their respective error numbers. Messages Displayed when Using the Machine Message Causes...
Page 111 When the Message Displayed Message Causes Solutions "Call Failed" The maximum number of Check with the contacts. contacts in the meeting is "The number of participating The maximum number of contacts that reached. contacts has reached the can join a meeting is 20. maximum."...
Page 112 7. Troubleshooting Message Causes Solutions "Failed to Connect to The machine failed to Check the network environment that is Network" connect to the network when being used. Perform one of the starting for one of the following actions, and then restart the "Failed to connect to the following reasons: machine:...
Page 113 When the Message Displayed Message Causes Solutions "Disconnected from the The machine disconnected Check the network environment that is Network" from the network when being used. Perform one of the starting for one of the following actions, and then restart the "The machine has been following reasons: machine:...
Page 114 7. Troubleshooting Message Causes Solutions "Not Connected to the The machine failed to Check the network environment that is Network" connect to the network when being used. Perform one of the restarting to update the following actions, and then restart the "Failed to update the firmware for one of the machine.
Page 115 When the Message Displayed Message Causes Solutions "Network Connection The machine disconnected Check the network environment that is Disconnected" from the network when being used. Perform one of the starting for one of the following actions, and then restart the "The machine has been following reasons: machine:...
Page 116 7. Troubleshooting Message Causes Solutions "Network Connection The machine disconnected Check the network environment that is Disconnected" from the network for one of being used. Perform one of the the following reasons: following actions: "The machine has been disconnected from the •...
Page 117 When the Message Displayed Message Causes Solutions "Failed to Obtain IP Address The machine failed to Check the network environment that is Automatically" connect to the network for being used. Perform one of the one of the following reasons: following actions: "The configuration has been saved, but the machine •...
Page 118 7. Troubleshooting Message Causes Solutions "Disconnected from the The machine disconnected Check the network environment that is Meeting" from the meeting and leave being used. Perform one of the the meeting automatically following actions: "The machine has been for one of the following disconnected from the •...
Page 119 When the Message Displayed Message Causes Solutions "Network Disconnected The machine disconnected Check the network environment that is During Update" from the network when being used. Perform one of the updating the firmware for following actions, and then restart the "The machine could not one of the following reasons: machine:...
Page 120: Messages Displayed When Using Device Management Settings
7. Troubleshooting Messages Displayed when Using Device Management Settings Message Causes Solutions "The number of contacts The number of contacts in Delete any unnecessary contacts. registered in the address Address Book has reached For details about Address Book, see book has reached the the permissible limit.
Page 121: Messages Displayed When Using Pc Screen Share
When the Message Displayed Message Causes Solutions "A system error occurred A system error has occurred. Retry access. while xxx." (xxx indicates an appropriate Device Management Settings screen.) "A communication error A communication error has Retry access. occurred while xxx." occurred.
Page 122 7. Troubleshooting Message Causes Solutions "A system error occurred PC Screen Share is failed to Check that message displayed on this while cancelling PC Screen stop due to an error on the machine. Share." machine.
Page 123: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine • If the problem continues to persist even you after follow instructions given to resolve the problem, contact the support desk. Problems Causes Solutions The machine does not turn The power cord set is not •...
Page 124 7. Troubleshooting Problems Causes Solutions Cannot connect to the The status of the contact is Wait for two minutes, and then check contact whose status is changed suddenly, if the the status of the contact and try to "Ready" or "Meeting". machine of the other party is connect again.
Page 125 When You Have Problems Operating the Machine Problems Causes Solutions Deterioration of sound Howling might be occurred Keep objects away from the quality if placing objects near the microphone or speaker. microphone or speaker. Deterioration of sound Howling might be occurred Do not block both the microphone and quality if blocking both the...
Page 126 7. Troubleshooting Problems Causes Solutions Deterioration of sound Howling might be occurred • Keep away from the microphone. quality if your voice is too loud. • Lower your voice. Deterioration of sound Howling might be occurred Before moving the machine, mute the quality if the machine is moved microphone of your machine.
Page 127 When You Have Problems Operating the Machine Problems Causes Solutions No sound can be heard The audio volume is set to • Adjust the audio volume on the from the other party. the lowest level. machine. For details about how to adjust the volume, see p.65 "Adjusting the Volume".
Page 128 7. Troubleshooting...
Page 129: Appendix
8. Appendix Specifications Item Specification Interface • Ethernet: 10BASE-T, 100BASE-TX, 1000BASE-T • IEEE802.11g, IEEE802.11b, IEEE802.11n • Encryption method: WEP128bit/64bit, WPA-PSK(TKIP/ AES), WPA2-PSK(AES) • USB2.0 (type A) 2 • USB2.0 (type B) • DVI-D • Analog RGB (VGA) Proxy authentication Basic authentication Port The following port numbers are available for communication: •...
Page 130 8. Appendix Item Specification Focus Pan focus Automatic camera adjustment • Automatic gain control • Automatic white balance control Microphone • Automatic echo canceller • Automatic noise reduction • Automatic gain control • Muting Noise 40 dB or less Power Source •...
Page 131: Precautions For Use
Precautions for Use Precautions for Use This section describes precautions for using the machine. It also provides additional information about the machine's specifications. Where to use this machine • The location in which the machine is used may affect the audio quality. Read the information provided on p.22 "Installation Requirements"...
Page 132: Trademarks
8. Appendix Trademarks Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Vidyo and Vidyo logo are trademarks or registered trademarks of Vidyo,Inc. in United States and other countries.
Page 133: Index
INDEX Air inlet..............Legal Notices............Air outlet..............Login............... Alert indicator............Logout..............Analog RGB connector......... Anti-theft lock hole..........Manuals for this machine........Menu key............... Bandwidth Status........... Microphone............Model-Specific Information........Mute indicator............Camera unit............. 18, 50 Mute key..............Cannot connect to the network......Cleaning..............
Page 134 Video output device........11, 35 Wired Network Configuration......Wireless Network Configuration......Wireless networking..........E0A0-8603A...
Page 136 E0A0-8603A...

Ricoh P3000 Operating Instructions Manual

1 Preparing to Use the Machine

2 Starting a Meeting

3 What You Can Do During the Meeting

4 Leaving a Meeting and Packing up the Machine

5 Managing Address Book

6 Configuring the Machine Settings

7 Troubleshooting

8 Appendix

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Summary of Contents for Ricoh P3000

Table of Contents