HP Elite x2 G4 Tablet Maintenance And Service Manual
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HP Elite x2 G4 Tablet Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite x2 G4 Tablet

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Summary of Contents for HP Elite x2 G4 Tablet

  • Page 1 Maintenance and Service Guide HP Elite x2 G4 Tablet...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or DisplayPort and the DisplayPort logo are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Top ..................................9 Bottom ................................. 10 Rear ..................................11 Using the kickstand ............................. 12 Keyboard area (select products only) ........................13 Connecting the keyboard ........................
  • Page 6 Backing up information and creating recovery media ..................67 Using Windows tools ......................... 67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..67 Restoring and recovery ............................68 Restoring, resetting, and refreshing using Windows tools .............. 68 Recovering using HP Recovery media ....................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................75 Starting HP PC Hardware Diagnostics UEFI ..................76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........76 Downloading the latest HP PC Hardware Diagnostics UEFI version ......76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 12 Statement of memory volatility ........................84 Nonvolatile memory usage ..........................86 Questions and answers ............................88 Using HP Sure Start (select models only) ......................89 13 Recycling ..............................90 Index ................................91 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP Elite x2 G4 Tablet Processors Intel® Core™ processors, quad core Intel Core i7-8665U (1.9 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, 15 W) Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, 15 W) Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, 15 W)
  • Page 10 512 GB, PCIe + 32 GB Optane™ memory module 1 TB, PCIe, TLC 2 TB, PCIe, TLC Audio/visual HP Bang & Olufsen Audio Audio Solution Codec Realtek ALC3292 + Discrete amp NXP9892 Microphone (multiple array including rear-facing third mic) Hybrid IR/RGB camera, front facing...
  • Page 11 Magnetometer ● Ambient light sensor (ALS) Dual accelerometers (in keyboard) Hall sensor Docking HP Thunderbolt Dock 120 W HP Thunderbolt Dock G2 HP Thunderbolt Dock with Audio HP USB-C Dock G4 HP USB-C Universal Dock HP USB-C Mini Dock HP USB-C/A Universal Dock G2...
  • Page 12 Security TPM 2.0 SLB9670 (Infineon, soldered down) Pad fingerprint sensor (select products only) Preboot authentication (password, fingerprint) Hardware enforced Firmware Protection: HP Hardware Root of Trust Security lock Operating system Windows® 10 Home 64 High-end Chinese Market Windows 10 Home 64 Plus...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Kickstand...

  • Page 14: Components

    The nano SIM card slot is located under the kickstand. USB Type-C power connector and Connect AC adapters that have a USB Type-C connector, supplying power to Thunderbolt™ ports with HP Sleep the computer and, if needed, charging the computer battery. and Charge (2) –...

  • Page 15: Left

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 17: Top

    Table 2-4 Top components and their descriptions Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 18: Bottom

    Table 2-4 Top components and their descriptions (continued) Component Description Off: Depending on your computer model, the ● computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power. Bottom Table 2-5 Bottom components and their descriptions Component Description...

  • Page 19: Rear

    Rear Table 2-6 Rear components and their descriptions Component Description Rear internal microphone Records sound. Rear camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your...

  • Page 20: Using The Kickstand

    Using the kickstand To change the angle for the display, follow these steps: Hold the computer with top edge up. (The speakers are on top.) Slide the kickstand away from the computer and position the kickstand at the appropriate angle. The kickstand will hold at a midway point (1) of about 52°...

  • Page 21: Keyboard Area (Select Products Only)

    Keyboard area (select products only) NOTE: Your keyboard may look slightly different from the illustrations in this section. Connecting the keyboard To connect the keyboard, lower the computer onto the keyboard until the connectors click into place. ▲ Keyboard area (select products only)

  • Page 22: Removing The Keyboard

    Removing the keyboard To remove the computer from the keyboard, pull the computer away from the back of the keyboard. ▲ Chapter 2 Components...

  • Page 23: Connecting The Leather Folio Keyboard

    Connecting the leather folio keyboard ▲ To connect the leather folio keyboard, attach the keyboard cover to the back of the computer (1), fitting the camera in the keyboard cutout, and then lower the computer onto the keyboard (2) until the POGO connectors click into place magnetically.

  • Page 24: Removing The Leather Folio Keyboard

    Removing the leather folio keyboard To remove the computer from the leather folio keyboard, pull the computer away from the keyboard (1), ▲ remove the back of the keyboard cover (2), and then lift the computer away from the keyboard (3). To clean the leather folio keyboard, use a soft microfiber cloth or chamois moistened with water and mild soap.

  • Page 25: Touchpad Settings

    Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the Touchpad button.

  • Page 26: Lights

    Lights Table 2-8 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The key is locked. For more information, see Hot keys (select products only) on page Mute light ●...

  • Page 27: Special Keys

    Special keys Table 2-9 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 28: Hot Keys (Select Products Only)

    Service label—Provides important information to identify your computer. When contacting support, you ● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-11 Service label components Component HP product name Model number Product ID Chapter 2 Components...

  • Page 29: Inserting A Nano Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 30 Replace the tray in the computer. Press gently on the tray (4) until it is firmly seated. NOTE: The SIM card in your computer might look slightly different from the illustration in this section. NOTE: See the image on the on the back of the display to determine which way the SIM card should be inserted into your computer.

  • Page 31: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display panel, touch screen WUXGA+ L67406-001 WUXGA+, privacy L67408-001 3k × 2k L67407-001 Battery, 2 cell, 47 Wh L46601-005 WWAN module NOTE: The WWAN protective tape kit is available as spare part number L67434-001. Intel XMM 7360 LTE-Advanced (CAT 9) L15398-006 Intel XMM 7560 LTE-Advanced Pro (CAT 16)
  • Page 33 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Includes GPS antennas L67429-001 Includes WWAN antennas for Intel XMM 7560 LTE-Advanced Pro (CAT 16) L67430-001 Includes WWAN antennas for Intel XMM 7360 LTE-Advanced (CAT 9) L67431-001 WWAN and WLAN antennas and cables L67432-001...

  • Page 34: Plastics Kit

    Plastics Kit Table 3-2 Plastics Kit components and their descriptions Component Spare part number Plastics Kit, includes the following parts: L67426-001 Fingerprint reader insert SIM insert SIM tray Camera holder Camera privacy cover (not illustrated) Miscellaneous parts Table 3-3 Miscellaneous parts and their descriptions Component Spare part number AC adapter...
  • Page 35 L67435-AB1 For use in Thailand L67435-281 For use in the United Kingdom L67435-031 For use in the United States L67435-001 HP Collaboration Keyboard For use in Belgium L67436-A41 For use in Brazil L67436-201 For use in Bulgaria L67436-261 For use in Canada...
  • Page 36 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in The Netherlands L67436-DH1 For use in Northwest Africa L67436-FP1 For use in Norway L67436-091 For use in Portugal L67436-131 For use in Romania L67436-271 For use in Russia L67436-251 For use in Saudi Arabia L67436-171...
  • Page 37 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in the United Kingdom and Singapore L36828-001 Power cord, duckhead (C5NS) For use in Australia L50818-004 For use in North America L50818-002 For use in the People’s Republic of China L50818-005 For use in South Korea L50818-001...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver ● Phillips #0 screwdriver ● Torx T5 screwdriver ● Non-marking, non-magnetic pry tool ● ● Suction cup tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 41: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 42: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as four screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 44 Pull the sides of the kickstand away from the computer (3), and then remove the kickstand (4). Reverse this procedure to replace the kickstand. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 38 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 46: Display Panel

    Display panel Table 6-1 Display panel and back cover descriptions and part numbers Description Spare part number Back cover L67414-001 Display panel, WUXGA+ L67406-001 Display panel, WUXGA+, privacy L67408-001 Display panel, 3k × 2k L67407-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the display panel, follow these steps: ▲...
  • Page 47 Position a suction tool at the top corner of the display panel (1), and then rotate the locking lever to lock the cup (2). IMPORTANT: The display panel is fragile. Be sure to use no more force than necessary when removing the panel.
  • Page 48 Rotate the top of the panel down enough to access the cables underneath (5). IMPORTANT: Cables connect the panel to the computer. Be careful not to disconnect the cables when rotating the panel. Lift the panel (1). IMPORTANT: Be careful when opening to avoid tearing cables. Be sure to open from the top. Disconnect the battery cable (2) from the system board.
  • Page 49 Remove the tape from the touch cable connector (5), and then disconnect the touch cable from the system board (6). Reverse this procedure to replace the display panel. Component replacement procedures...

  • Page 50: Battery

    Battery Table 6-2 Battery description and part number Description Spare part number Battery (2 cell, 47 Wh) L46601-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: ▲...
  • Page 51 Carefully rotate the top of the battery up (1), and the lift the battery out of the computer (2). Reverse this procedure to replace the battery. Component replacement procedures...

  • Page 52: Solid-State Drive

    Solid-state drive Table 6-3 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe, TLC L67401-001 1 TB, PCIe, TLC L67397-001 512 GB, PCIe, TLC + 32 GB Optane memory L67405-001 512 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC L674021-001 512 GB, PCIe, TLC L67403-001...

  • Page 53: Sim Card Holder Board

    SIM card holder board Table 6-4 SIM card holder board description and part number Description Spare part number SIM card holder board L67418-001 SIM card holder cable L67423-001 Before removing the SIM card holder board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35).

  • Page 54: Kickstand Hinges

    Kickstand hinges Table 6-5 Kickstand hinge description and part number Description Kickstand hinges L67415-001 Before removing the kickstand hinges, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: Kickstand (see Kickstand on page Display panel (see Display panel on page Remove the kickstand hinges:...

  • Page 55: Wwan Module (Select Products Only)

    WWAN module (select products only) Table 6-6 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-006 Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-005 WWAN protective tape kit L67434-001 Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35).
  • Page 56 NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WWAN module. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 57: Pogo Connector

    POGO connector Table 6-7 POGO connector description and part number Description Spare part number POGO connector and cable L67422-001 Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: Display panel (see Display panel on page Battery (see Battery on page Remove the POGO connector:...

  • Page 58: Camera Module

    Camera module Table 6-8 Camera modules and cables descriptions and part numbers Description Spare part number IR camera (2 MP) L67412-001 HD camera (8 MP) L67411-001 Microphone cable L67421-001 IR LED cable L67424-001 Before removing the camera module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35).
  • Page 59 Microphone cable: Remove the screw (2), slide the privacy cover off the module (3), and then rotate the microphone module (4) to remove it from the bottom of the camera module (5) Reverse this procedure to replace the camera module and its components. Component replacement procedures...

  • Page 60: Speakers With Antennas

    Speakers with antennas Table 6-9 Speakers with antennas descriptions and part numbers Description Spare part number Antennas, WLAN and WWAN L67432-001 Speakers with WLAN antennas L67428-001 Speakers with GPS antennas L67429-001 Speakers with WWAN antennas for Intel XMM 7560 LTE-Advanced Pro (CAT 16) L67430-001 Speakers with WWAN antennas for Intel XMM 7360 LTE-Advanced (CAT 9) L67431-001...
  • Page 61 Disconnect the WLAN antennas from the WLAN module (5). Peel the WLAN antennas off the heat sink (1). Peel the two strips of tape off the heat sink and from near the WWAN module (2). Remove the antenna cables from the routing insulators (3). Use a tool to release the left speaker from the adhesive that secures it (4).
  • Page 62 Remove the speakers from the computer (5). Reverse this procedure to replace the speakers with antennas. Use the following illustrations to help with installing the antennas and speakers: (1) Computer notches (2) Speaker snaps Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 63 To install the number 1 antenna cable, insert the cable into the slots (1) and (2), and then place the contact over the cable (3). To install the number 6 and 8 antenna cables, insert the cables into the slots (1) and (2), and then place the contact over the cables (3).
  • Page 64 When installing the right speaker, lift the right side of the speaker (1), and insert the notch on the speaker into the snap in the computer (2). To install the left speaker, insert the speaker into the computer (1), place the notch on the speaker (2) into the snap in the computer (3), and then make sure the left channel of the speaker fits under the left notch in the computer (4).
  • Page 65 Component replacement procedures...

  • Page 66: Power Button Board

    Power button board Table 6-10 Power button board description and part number Description Spare part number Power button board L67420-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: Display panel (see Display panel on page...

  • Page 67: Volume Board

    Volume board Table 6-11 Volume board description and part number Description Spare part number Volume board L67419-001 Before removing the volume board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: Display panel (see Display panel on page Battery (see...

  • Page 68: System Board

    System board NOTE: All system board spare part kits include integrated processor, heat sink, and replacement thermal material) Table 6-12 System board descriptions and part numbers Description Spare part number Intel Core i5-8665U processor and 8 GB of system memory L67393-601 Intel Core i5-8565U processor and 16 GB of system memory L67394-601...
  • Page 69 (13) Hall effect board cable (14) Speaker cable On models with a SIM card installed, remove the SIM tray. NOTE: If a SIM blank is installed, you must remove it after removing the system board. Peel the two strips of tape off the heat sink and from near the WWAN module (1). Peel the WLAN antennas off the heat sink (2).
  • Page 70 Remove the two Phillips M1.6 × 2.4 screws (4) from the USB bracket, and then remove the bracket (5). Lift the right edge of the system board (1), and then pull it away from the connectors to remove it (2). IMPORTANT: A BIOS board is connected to the system board as shown in the following image.
  • Page 71 Reverse this procedure to replace the system board. Component replacement procedures...

  • Page 72: Heat Sink With Fan

    Heat sink with fan Table 6-13 Heat sink with fan description and part number Description Spare part number Heat sink with fan (includes replacement thermal material) L67416-001 Prepare the computer for disassembly (Preparation for disassembly on page 35). Remove the following components: Display panel (see Display panel on page Battery (see...
  • Page 73 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. IMPORTANT: Failure to remove and replace old thermal pads when removing and replacing the heat sink can result in reduced thermal function.

  • Page 74: Fingerprint Reader Board

    Fingerprint reader board Table 6-14 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board (includes bracket and cable) L67417-001 Fingerprint reader insert (for use in models without a fingerprint reader) L67426-001 (Plastics Kit) Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 35).

  • Page 75: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 76: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 77: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 78: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 79: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 80: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 81: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 82: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 83: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 85: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 86 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 87: 10 Specifications

    10 Specifications Computer specifications Tablet Collaboration keyboard Folio keyboard Dimensions Width 289.3 mm (11.39 in) 289.3 mm (11.39 in) 289.3 mm (11.39 in) Height 215.8 mm (8.51 in) 230.0 mm (9.06 in) 442.0 mm (17.40 in) Depth 8.8 mm (0.35 in) 14.2 mm (0.56 in) 6.2 mm (0.24 in) Weight...

  • Page 88: Display Specifications

    Display specifications Item Value Active diagonal size 33.02 cm (13.0 in) Brightness 400 nits (non-privacy WUXGA+) 450 nits (3k × 2k) 1000 nits (privacy panel WUXGA+) Pixel resolution 3000 × 2000 (3k × 2k) 1920 x 1280 (WUXGA+) Surface treatment 3k ×...

  • Page 89: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 90: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 92: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 93 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 94: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 95 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 96: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 99: Index

    38 scroll lock 20 boot order, changing 68 product description 1 using 20 bottom 21 spare part numbers 24 HP PC Hardware Diagnostics UEFI buttons docking downloading 76 left touchpad 17 product description 3 starting 76 power 9...
  • Page 100 AC adapter and battery 6 computer 20 USB Type-C power connector 6 battery 6 USB Type-C power connector and call answer 18 Thunderbolt port with HP Sleep call end 18 rear camera and Charge 6 camera 8 identifying 11 USB Type-C SuperSpeed 6...
  • Page 101 WWAN module 47 rubber kit, spare part number 26 system restore point, creating 67 spare part numbers 24, 47 screw kit, spare part number 26 Thunderbolt port with HP Sleep and security, product description 4 Charge sensors identifying USB Type-C 6...

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