HP 6TP59EA User Manual
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HP 6TP59EA User Manual

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  • Page 1 User Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Pentium, and Thunderbolt are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only)

  • Page 7: Table Of Contents

    Wireless button ....................... 19 Operating system controls ..................... 19 Connecting to a WLAN ........................20 Using HP Mobile Broadband (select products only) ................20 Using GPS (select products only) ...................... 21 Using Bluetooth wireless devices (select products only) ..............21 Connecting Bluetooth devices ..................
  • Page 8 Turning on and customizing HP LAN-Wireless Protection ..........23 Using HP MAC Address Pass Through to identify your computer on a network (select products only) ..... 24 Customizing MAC Address Pass Through ..................24 4 Navigating the screen ..........................25 Using TouchPad and touch screen gestures ......................
  • Page 9 Running on battery power ........................... 40 Using HP Fast Charge (select products only) ..................40 Displaying battery charge ......................... 41 Finding battery information in HP Support Assistant (select products only) ........41 Conserving battery power ......................... 41 Identifying low battery levels ......................41 Resolving a low battery level ......................
  • Page 10 Backing up information and creating recovery media ..................59 Using Windows tools ......................... 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59 Restoring and recovery ............................60 Restoring, resetting, and refreshing using Windows tools .............. 60 Recovering using HP Recovery media ....................
  • Page 11 Using HP PC Hardware Diagnostics UEFI ......................66 Starting HP PC Hardware Diagnostics UEFI ..................67 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........67 Downloading the latest HP PC Hardware Diagnostics UEFI version ......67 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 12 United Kingdom ......................77 Australia .......................... 77 Worldwide ........................77 Useful accessibility resources and links ......................78 Organizations ............................ 78 Educational institutions ........................78 Other disability resources ......................... 78 HP links .............................. 78 Contacting support .............................. 79 Index ................................80...

  • Page 13: Getting Started

    Getting started After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard.

  • Page 14: Finding Information

    *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 15: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲...

  • Page 16: Right

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 18: Left

    It is normal for the internal fan to cycle on and off during routine operation. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 21: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components.

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions (continued) Component Description Call answer light On: Call answer is on. (10) Call end light On: Call end is on. Buttons, speakers, and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component...

  • Page 23: Special Keys

    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description To learn more about your power settings, see your power options. Right-click the Power meter icon and then select ▲ Power Options. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 24 Table 2-7 Special keys and their descriptions (continued) Component Description Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 25: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Action keys and their descriptions Icon Description...
  • Page 26 Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the TouchPad and TouchPad light on and off. Switches the screen image among display devices connected to the system.

  • Page 27: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: Press the key, and then press one of the keys listed in the following table. ▲ Table 2-9 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 28: Front

    On some models, the wireless light is amber when all wireless devices are off. Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. NOTE: For more information about HP 3D DriveGuard,...

  • Page 29: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component HP product name Model number Product ID Serial number Warranty period...

  • Page 30: Inserting A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 31: Network Connections

    In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that ●...

  • Page 32: Connecting To A Wlan

    Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 33: Using Gps (Select Products Only)

    (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 34: Sharing

    NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN- Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion product.

  • Page 35: Using Hp Lan-Wireless Protection (Select Products Only)

    TV and radio reception, orient the circuitry end of the cable toward the computer. Using HP LAN-Wireless Protection (select products only) In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN connection is turned off when the computer is connected directly to a LAN.

  • Page 36: Using Hp Mac Address Pass Through To Identify Your Computer On A Network (Select Products Only)

    Ethernet adapter. This address is enabled by default. Customizing MAC Address Pass Through Start Computer Setup (BIOS). Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...

  • Page 37: Navigating The Screen

    Navigating the screen You can navigate the computer screen using one or more of the following methods: Use touch gestures directly on the computer screen. ● Use touch gestures on the TouchPad. ● Use an optional mouse or keyboard (purchased separately). ●...

  • Page 38: Two-Finger Pinch Zoom

    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●...

  • Page 39: Three-Finger Tap (Touchpad And Precision Touchpad)

    Three-finger tap (TouchPad and Precision TouchPad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the TouchPad zone to perform the gesture. To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select Devices, and then select Touchpad.

  • Page 40: Three-Finger Swipe (Touchpad And Precision Touchpad)

    Three-finger swipe (TouchPad and Precision TouchPad) By default, the three-finger swipe switches between open apps and the desktop. Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows.

  • Page 41: One-Finger Slide (Touch Screen)

    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...

  • Page 42: Entertainment Features

    Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer.

  • Page 43: Connecting Headsets

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio- out (headphone)/audio-in (microphone) combo jack on your computer.

  • Page 44: Connecting A Displayport Device Using A Usb Type-C Cable (Select Products Only)

    Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the computer.

  • Page 45: Connecting A Thunderbolt Device Using A Usb Type-C Cable (Select Products Only)

    Connecting a Thunderbolt device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

  • Page 46: Connecting Video Devices Using An Hdmi Cable (Select Products Only)

    Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 47: Discovering And Connecting Wired Displays Using Multistream Transport

    To return the audio stream to the computer speakers: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. On the Playback tab, select Speakers. Select Set Default, and then select OK. Discovering and connecting wired displays using MultiStream Transport MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or...

  • Page 48: Connect Displays To Computers With Intel Graphics (With A Built-In Hub)

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Chapter 5 Entertainment features...

  • Page 49: Connecting Devices To A Usb Type-C Port (Select Products Only)

    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. –...

  • Page 50: Managing Power

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 51: Initiating And Exiting Hibernation (Select Products Only)

    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Right-click the Power icon , and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: Power button—Under Power and sleep buttons and lid settings (wording may vary by product),...

  • Page 52: Using The Power Icon And Power Options

    When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full ● capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Chapter 6 Managing power...

  • Page 53: Displaying Battery Charge

    ‒ or – Select the question mark icon in the taskbar. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check ●...

  • Page 54: Resolving A Low Battery Level

    Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Type support in the taskbar search box, and then select the HP Support Assistant app.
  • Page 55 When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery ● When you connect the computer to external power: The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance.

  • Page 56: Security

    If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Table 7-1...

  • Page 57: Setting Passwords In Windows

    ● password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for ● your websites and applications. You can securely read them in the future if they cannot be remembered.

  • Page 58: Managing A Bios Administrator Password

    To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Start Computer Setup. Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...

  • Page 59: Entering A Bios Administrator Password

    Your changes go into effect when the computer restarts. Deleting a BIOS administrator password Start Computer Setup. Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...

  • Page 60: Selecting Automatic Drivelock (Select Products Only)

    To enable Automatic DriveLock, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 61: Entering An Automatic Drivelock Password

    Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter.

  • Page 62: Enabling Drivelock And Setting A Drivelock User Password

    Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

  • Page 63: Disabling Drivelock

    Disabling DriveLock Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

  • Page 64: Windows Hello (Select Products Only)

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network.

  • Page 65: Installing Software Updates

    Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 66: Locating The Fingerprint Reader

    After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: Near the bottom of the TouchPad ●...

  • Page 67: Maintenance

    You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

  • Page 68: Using Hp 3D Driveguard (Select Products Only)

    ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 69: Cleaning Procedures

    CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide, naphtha, and hydrocarbon solvents are not included in the product.
  • Page 70 Turn off and then disconnect all external devices. – Shut down the computer. – Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your ●...

  • Page 71: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 72: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 73: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup...

  • Page 74: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 75: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 76: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 77: 11 Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 78: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 79: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 80: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 81 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 82: 12 Specifications

    AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located on the regulatory label.

  • Page 83: Operating Environment

    Operating environment Table 12-2 Operating environment specifications Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized)

  • Page 84: 13 Electrostatic Discharge

    13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 85: 14 Accessibility

    Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world.

  • Page 86: Finding The Best Assistive Technology

    HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make HP products easier to use.

  • Page 87: Standards And Legislation

    Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) ● Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.

  • Page 88: United States

    United Kingdom ● Australia ● Worldwide ● United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: www.section508.gov ●...

  • Page 89: Europe

    Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released. Background: The three European Standardization Organizations have set up two parallel project teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."...

  • Page 90: Useful Accessibility Resources And Links

    NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.

  • Page 91: Contacting Support

    Time. Customers with other disabilities or age-related limitations who have questions about technical support ● or accessibility of HP products, choose one of the following options: Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. –...

  • Page 92: Index

    Index keyboard area 8 accessibility 73 backup, creating 59 left side 6 accessibility needs assessment 74 backups 59 right side 4 action keys 13 battery Computer Setup identifying 13 conserving power 41 BIOS administrator password 46 keyboard backlight 13 discharging 41 navigating and selecting 61 mute 14 factory-sealed 42...
  • Page 93 HP Assistive Policy 73 num lock 12 HP Client Security 53 Windows 12 one-finger slide touch screen HP Device as a Service (HP DaaS) 53 Windows application 12 gesture 29 HP Fast Charge 40 operating environment 71 HP LAN-Wireless Protection 23...
  • Page 94 17 three-finger tap TouchPad gesture identifying 5 service labels, locating 17 identifying USB Type-C 5 setup utility Thunderbolt port with HP Sleep and power icon, using 40 navigating and selecting 61 Charge power lights 9, 16 restoring factory settings 61...
  • Page 95 9, 16 unresponsive system 39 wireless network (WLAN) updating programs and drivers 56 connecting 20 USB SuperSpeed port with HP Sleep corporate WLAN connection 20 and Charge, identifying 6 functional range 20 USB SuperSpeed port, identifying 4...

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