1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Printer Accessories
  5. Da-P1
  6. Field service manual

Ricoh Da-P1 Field Service Manual

Machine code: m187
Hide thumbs
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
Table of Contents

Advertisement

Quick Links

Download this manual
Model Da-P1
Machine Code:
M187
Field Service Manual
January, 2015

Advertisement

Table of Contents

Troubleshooting

loading

Related Manuals for Ricoh Da-P1

Summary of Contents for Ricoh Da-P1

  • Page 1 Model Da-P1 Machine Code: M187 Field Service Manual January, 2015...

  • Page 3: Important Safety Notices

    Important Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the power cord of the main machine is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Handling Toner

    Handling Toner • Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands. • If toner is inhaled, immediately gargle with large amounts of cold water and move to a well ventilated location.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Symbol What is means Screw Shoulder screw Connector Clip ring Clamp Timing belt Spring Short Edge Feed Long Edge Feed Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
  • Page 6 Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries. Firefox® is a registered trademark of the Mozilla Foundation. Java is a registered trademark of Oracle and/or its affiliates. JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other countries.
  • Page 7 Microsoft® Windows® 8 Enterprise • The product names of Windows 8.1 are as follows: Microsoft® Windows® 8.1 Microsoft® Windows® 8.1 Pro Microsoft® Windows® 8.1 Enterprise • The product names of Windows Server 2003 are as follows: Microsoft® Windows Server® 2003 Standard Edition Microsoft®...

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices........................... 1 Important Safety Notices..........................1 Prevention of Physical Injury......................... 1 Health Safety Conditions........................1 Observance of Electrical Safety Standards..................1 Handling Toner............................2 Safety and Ecological Notes for Disposal....................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1.
  • Page 9 USB Device Server Option Type M12......................31 Component Check............................31 Interface Board Surface........................31 Installation Procedure..........................32 What Do the LED Indications Mean?....................35 Notes for Energy Save Mode Setting....................36 IP Address Setting............................36 SD Card Appli Move............................39 Overview..............................39 Notes on Using the SD Merge Function....................39 SD Card Applications..........................40 Move Exec..............................
  • Page 10 Right Cover..............................60 Rear Cover, Rear Lower Cover........................63 By-pass Tray..............................66 Upper Cover..............................67 Operation Panel............................68 LED Optics................................ 72 LED Unit................................ 72 PCDU.................................78 PCDU................................78 Toner Cartridge..............................79 Toner Cartridge............................79 Image Transfer..............................81 Image Transfer Roller...........................81 Drive Unit................................83 Main Motor..............................83 Exit/Reverse Motor............................. 84 Registration Clutch............................
  • Page 11 Hot Roller Stripper.............................106 Paper Feed..............................107 Paper Feed Tray............................107 Paper Feed Roller............................107 Friction Roller, Torque Limiter........................108 Paper End Sensor............................109 By-pass Feed Unit............................110 By-pass Feed Roller...........................112 By-pass Friction Pad..........................114 By-pass Paper End Sensor........................115 By-pass Bottom Plate HP Sensor......................116 Paper Size Detection Switch........................117 Paper Transport..............................119 Paper Exit Unit............................
  • Page 12 HVPS with Bracket.............................140 PCDU Cooling Fan............................141 PCDU Cooling Fan with Duct........................141 PSU Cooling Fan............................142 DC Switch..............................142 Front Cover Interlock Switch........................143 Front Cover Interlock Switch with Bracket....................144 Rear Cover Interlock Switch........................144 DIMM.................................145 Temp Humid Sensor..........................147 Envelope Lever Detection Switch......................
  • Page 13 Overview..............................164 Security of the Operation Log......................165 Retrieving the Debug Logs........................165 Procedure for Retrieving the Debug Log..................166 Address Book Upload/Download......................167 Information List............................167 Upload (Backup) to SD Card........................167 Download (Restore) to Machine......................168 Erasing the Backup Data.......................... 168 6. Troubleshooting Self-Diagnostic Mode........................... 169 Self-Diagnostic Mode at Power On......................169 Service Call..............................
  • Page 14 Image Position Adjustment........................274 Registration Adjustment..........................274 Print Area............................274 Adjustment Reference Values......................275 Adjustment Procedure........................275 Image Problem............................275 Problem at Regular Intervals......................275 When Vertical Banding is Generated.....................277 When Black Spots are Generated on Print Image.................277 When Toner Smears Appear on the Backside of the Printouts............. 278 Paper Feed (Skew)............................279 Recycled or Thin Paper Is Severely Curled after Printing...............
  • Page 15 Recommendation..........................294...

  • Page 17: Product Information

    1. Product Information Product Overview Component Layout Description Description Paper Feed Unit LED Head By-pass Tray PCDU Toner Cartridge Fusing Unit...

  • Page 18: Paper Path

    1. Product Information Paper Path Description Description Main Machine Paper Feed Path Duplex Paper Feed Path By-pass Paper Feed Path Optional Tray Paper Feed Path...

  • Page 19: Drive Layout

    Product Overview Drive Layout Description Description Paper feed clutch Drum Gear Replay Clutch Exit/Reverse Motor By-pass Bottom Plate Clutch Fusing Drive Gear By-pass Feed Clutch Duplex Clutch Toner Supply Clutch Main Motor Registration Clutch...

  • Page 20: Machine Codes And Peripheral Configuration

    1. Product Information Machine Codes and Peripheral Configuration Machine Codes and Peripheral Configuration Main Frame Item Machine Code Remarks M187-17 (NA) SP 6430DN M187-27 (EU/AA) M187-21 (CHN) External Options Item Machine Code Remarks Paper Feed Unit TK2010 M456-17 Internal Options Item Machine Code Remarks...
  • Page 21 Machine Codes and Peripheral Configuration Item Machine Code Remarks XPS Direct Print Option Type P4 M444-49 VM CARD Type W *1 M417-19 (NA) M417-20 (EU) M417-21 (AA/CHN) Memory Unit Type N M417-03 SD card for NetWare printing Type P4 M444-55 Hard Disk Drive Option Type P4 M444-42 IEEE802.11 Interface Unit Type O...
  • Page 22 1. Product Information • (ISO): The number of printable pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable pages, set by the International Organization for Standardization. •...

  • Page 23: Specifications

    Specifications Specifications See "Appendices" for the following information: • General Specifications • Supported Paper Sizes • Software Accessories • Optional Equipment...
  • Page 24 1. Product Information...

  • Page 25: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight) 4. Ventilation: More than 3 times/hr/person 5.

  • Page 26: Machine Space Requirements

    2. Installation Machine Space Requirements Rear Over 20 cm (7.9 inches) Right Over 10 cm (3.9 inches) Front Over 55 cm (21.7 inches) Left Over 10 cm (3.9 inches) Machine Dimensions • Printer only: 459 mm (18.07 inches) Width • With an optional hard disk cover: 475 mm (18.70 inches) •...

  • Page 27: Power Requirements

    Installation Requirements Power Requirements • Make sure that the plug is firmly inserted in the outlet. • Avoid multi-wiring. • Be sure to ground the machine. • Never place anything on the power cord. 1. Input voltage level: Destination Power supply voltage Frequency Rated current consumption 120 V to 127 V...

  • Page 28: Main Machine Installation

    2. Installation Main Machine Installation • The M187 models are for installation by users. Accessory Check Description Q’ty Power cord Instructions for the Customers Provide instructions on the following matters to customers. For detailed procedures, see the user manuals. • Operating the printer function •...
  • Page 29 Main Machine Installation • If you have to move the machine when the optional paper tray unit is attached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury.

  • Page 30: Security Settings

    2. Installation Security Settings Changing an Administrator's Password You will be prompted to enter the password when logging in to the printer. No password is set by default. We strongly recommend you to change the factory default password immediately to prevent information leakage and unauthorized operations by others.

  • Page 31: Paper Feed Unit Tk2010

    Paper Feed Unit TK2010 Paper Feed Unit TK2010 • When lifting the machine, use the inset grips on both sides. The machine could break or cause an injury if dropped. Component Check To attach two lower paper trays at the same time, first stack them one upon the other, and then attach them as a single tray.
  • Page 32 2. Installation There are three upright pins on the optional lower paper tray. Align them with the holes on the underside of the machine, and then carefully lower the machine. Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the tray was attached correctly.

  • Page 33: Usb Device Server Option Type M12

    USB Device Server Option Type M12 USB Device Server Option Type M12 Component Check Items Q’ty Interface board USB connector Ferrite cores • An Ethernet cable, which is not packed with this option, is required. Interface Board Surface Item Description Switch Used to reset to the factory settings.

  • Page 34: Installation Procedure

    2. Installation Item Description Ethernet port Used to connect the Ethernet cable. Used to connect this option to the main machine. USB port Do not use with other options. Installation Procedure • When you install this option to the main machine for the first time, the interface board must be connected directly to your PC to set up the IP address and other network settings.
  • Page 35 USB Device Server Option Type M12 Insert the interface board into the interface slot [A] ( ×2). Insert the USB connector into the USB port on this option. Insert the other side of the USB connector into the USB port B on the main machine. •...
  • Page 36 2. Installation Mount the ferrite cores on the Ethernet cable, while looping the cable at 3 cm (approx. 1.2 inch) [A] from the each end of the cable.

  • Page 37: What Do The Led Indications Mean

    USB Device Server Option Type M12 Insert the Ethernet cable into the Ethernet board on this option. RTB 14 Step added Insert the other end of the Ethernet cable to a PC for network setting. Plug the power cord into the wall socket and turn on the main power switch. •...

  • Page 38: Notes For Energy Save Mode Setting

    2. Installation Light Color Lights Up When: Green and Yellow 1000BASE-T operates Green 10BASE-T operates Yellow 100BASE-TX operates Notes for Energy Save Mode Setting If the machine that has this option enters into the energy save mode, you cannot print because there will be a communication error.
  • Page 39 USB Device Server Option Type M12 Press the Enter key. • The setting screen for this option appears. Click [Network Setting]. Type [root] in the user name textbox and click [OK]. Input [IP Address], [Subnet Mask] and [Default Gateway]. Set other items if needed. Press [Set].
  • Page 40 2. Installation Disconnect the Ethernet cable from the PC. Connect the Ethernet cable to a network device (e.g. switching hub). Set the IP address of this option in the printer driver that you use.

  • Page 41: Sd Card Appli Move

    SD Card Appli Move SD Card Appli Move Overview Since there are only two SD card slots (one of them is a service slot), three or more SD card applications cannot be used simultaneously. However, if multiple SD card applications are merged, three or more SD card options can be used. This function is referred to as the “SD card merge function.”...

  • Page 42: Sd Card Applications

    2. Installation SD Card Applications Movable to Card Size Target SD SD Card Option another SD Remarks Capacity card card IPDS Unit Type P1 128M Available for use in Slot 1 (Upper) and SD card for NetWare printing 128M Slot 2 (Lower) Type P1 XPS Direct Print Option Type 128M...
  • Page 43 SD Card Appli Move SD card slot cover [A]. Make sure that a target SD card is in SD Card Slot 1 [A]. The application program is moved to this SD card. Insert the source SD card with the application program in SD Card Slot 2 [B]. The application program is copied from this source SD card.

  • Page 44: Undo Exec

    2. Installation Turn the main power switch on. Check that the application programs run normally. Undo Exec "Undo Exec" (SP5-873-002) lets you move back application programs from an SD card in SD Card Slot 1 (upper) to the original SD card in SD Card Slot 2 (lower). You can use this program when, for example, you have mistakenly copied some programs by using Move Exec (SP5-873-001).
  • Page 45 SD Card Appli Move Insert the integrated SD card in Slot 1 [A]. Insert the SD card which became empty after integration in Slot 2 [B]. Turn the main power switch on. Start the SP mode. Select SP5-873-002 "Undo Exec." Follow the messages shown on the operation panel.

  • Page 46: Settings For @Remote Service

    2. Installation Settings for @Remote Service • Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person. Check points before making @Remote settings The setting of SP5-816-201 in the mainframe must be "0". Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
  • Page 47 Settings for @Remote Service Value Meaning Solution/ Workaround Communication error (proxy Check the network condition. disabled) Proxy error (authentication error) Check Proxy user name and password. Communication error Check the network condition. Other error See "SP5-816-208 Error Codes" below this. Request number confirmation Processing…...
  • Page 48 2. Installation Value Meaning Solution/ Workaround Proxy error (Authentication error) Check Proxy user name and password. Other error See "SP5-816-208 Error Codes" below this. Request number confirmation Processing… Please wait. executing Already registered Parameter error Dial-up authentication error Answer tone detection error Carrier detection error * These errors occur only in the modems that Invalid setting value (modem)
  • Page 49 Settings for @Remote Service Exit the SP mode. SP5-816-208 Error Codes Cause Code Meaning Solution/ Workaround Obtain a Request Number -1200 Inquiry, registration attempted before attempting the Inquiry without acquiring Request No. or Registration. -1200 Attempted registration without Perform Confirmation before execution of a confirmation and attempting the Registration.
  • Page 50 2. Installation Cause Code Meaning Solution/ Workaround -2385 Other error -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service Two registrations for the same Check the registration -2391 mainframe condition of the mainframe Error Caused by -2392 Parameter error Response from...

  • Page 51: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance Tables Preventive Maintenance Tables See "Appendices" for the following information: • Preventive Maintenance Items...

  • Page 52: Image Quality Standards

    3. Preventive Maintenance Image Quality Standards Image Quality Standards Engine Item Specification Remarks Leading edge: 4.2 mm (1/6 inches) Assured Image Area Left/Right: 4.2 mm (1/6 inches) Trailing edge: 4.2 mm (1/6 inches) Magnification Error ±0.75% or less Perpendicularity ±0.7 mm / 100 mm DLT: 1.75/200 mm or less Linearity ±0.25 mm / 100 mm...

  • Page 53: Paper Transfer Quality Standards

    Paper Transfer Quality Standards Paper Transfer Quality Standards Paper Transfer Quality Standards Engines Item Specification Remarks Single Side: Main Scan: 0 ± 2.0 mm Sub Scan: 0 ± 1.5 mm Margin position Back of the paper when performing duplex printing: Main Scan: 0 ±...
  • Page 54 3. Preventive Maintenance...

  • Page 55: Replacement And Adjustment

    4. Replacement and Adjustment General Cautions Notes on the Main Power Switch The main power button of this machine has been changed to a push-button switch (push button) from the conventional rocker switch. The push switch has characteristics and specifications different from the rocker switch.

  • Page 56: Shutdown Method

    4. Replacement and Adjustment • Automatic restart deals with cases when you accidentally unplugged the AC power cord or unexpected power outages. By keeping the power flag ON, after the resumption of power, the machine will start up automatically. In rare cases, when you reconnect the AC power cord to a power outlet, the machine does not start automatically.

  • Page 57: Forced Shutdown

    General Cautions Forced Shutdown In case normal shutdown does not complete for some reason, the machine has a forced shutdown function. To make a forced shutdown, press and hold the main power switch for 6 seconds. In general, do not use the forced shutdown. •...

  • Page 58: Special Tools

    4. Replacement and Adjustment Special Tools Part Number Description Q’ty B6455010 SD Card 128MB B6455020 SD Card 1GB • A PC (Personal Computer) is required for creating the Encryption key file on an SD card when replacing the controller board for a model in which HDD encryption has been enabled.

  • Page 59: Exterior Covers

    Exterior Covers Exterior Covers Front Cover Paper Feed Tray (page 107) By-pass tray (page Push the release button to open the front cover [A]. Hanging wire [A]...

  • Page 60: Left Cover

    4. Replacement and Adjustment Release the hinges at both ends, and detach the front cover [A]. • To remove the front cover, lift the left hinge first to release while raising the front cover upwards. • The left hinge is C-cut. Left Cover •...
  • Page 61 Exterior Covers Open the front cover [A]. Two screws securing the front side of the left cover [A] ( ×2) Open the rear cover [A].

  • Page 62: Right Cover

    4. Replacement and Adjustment Two screws securing the rear side of the left cover [B] ( ×2) One screw to detach the left cover ( ×1) Right Cover • There is a tab on the back of the right cover. Refer to the picture below.
  • Page 63 Exterior Covers Open the front cover [A].
  • Page 64 4. Replacement and Adjustment Two screws securing the front side of the right cover [A] ( ×2) Open the rear cover [A]. Two screws securing the rear side of the right cover [B] ( ×2) Right cover [A] ( ×1)

  • Page 65: Rear Cover, Rear Lower Cover

    Exterior Covers Memory cover [B] Rear Cover, Rear Lower Cover Left cover (page Right cover (page Open the rear cover [A].
  • Page 66 4. Replacement and Adjustment Screw ( ×1) Release the stopper [A].
  • Page 67 Exterior Covers Release the hinges at both ends to detach the rear cover [A]. • To release the hinges, push the left hinge inside with your finger while holding the rear cover [A] open at angle of approx. 10°. The right hinge is removed spontaneously when the left hinge is released.

  • Page 68: By-Pass Tray

    4. Replacement and Adjustment By-pass Tray Open the by-pass tray [A]. Release the hinges at both ends.

  • Page 69: Upper Cover

    Exterior Covers Release the hinges at both ends of by-pass tray [A] to detach it. • To remove the by-pass tray, lift the left hinge first to release while raising the by-pass tray upwards. • The left hinge is C-cut. Upper Cover Left cover (page...
  • Page 70 4. Replacement and Adjustment Upper cover [A] ( ×4) Operation Panel Open the front cover [A].
  • Page 71 Exterior Covers Release the tabs of the operation panel [A] (Tab×2). The connector on the back of the operation panel [A] ( ×2) Remove the screws and connector ( ×5, ×1).
  • Page 72 4. Replacement and Adjustment OPU board [A] ( ×1) Board cover [A] (Tab×2) Panel [A]...
  • Page 73 Exterior Covers Eco night sensor [A]...

  • Page 74: Led Optics

    4. Replacement and Adjustment LED Optics • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 53) LED Unit • Be sure to clean the lens of the LED head after replacing the LED unit or if you inadvertently touch the lens when replacing another unit.
  • Page 75 LED Optics Rotate the LED unit [A] until locked. Ground wire [A] and FFC [B] from the LED unit.
  • Page 76 4. Replacement and Adjustment Unlock the levers at both ends of the LED unit, and rotate the LED unit [A] back to the original position. Spacer [A] from the LED unit.
  • Page 77 LED Optics Two screws that secure the front stay [A] ( ×2). Widen the side plate slightly and pull out the LED unit [A] from the main machine. • When installing the LED unit, fit the shaft (upper) of the LED unit into the holes of the LED unit holder.
  • Page 78 4. Replacement and Adjustment Bend the stay [A] to release the left and right tabs, and then separate the stay from the LED head [B] (Tab ×4).
  • Page 79 LED Optics Pull out two spring holders from the LED head [A].

  • Page 80: Pcdu

    4. Replacement and Adjustment PCDU PCDU Press the release button and open the front cover [A]. Hold the grip to pull the PCDU [A] out.

  • Page 81: Toner Cartridge

    Toner Cartridge Toner Cartridge Toner Cartridge Open the front cover [A]. Push down the release lever [A] of the toner cartridge. • The release lever works in two steps. To release the lock, push down the release lever to the horizontal position.
  • Page 82 4. Replacement and Adjustment Hold the grip to pull the toner cartridge [A] out.

  • Page 83: Image Transfer

    Image Transfer Image Transfer Image Transfer Roller PCDU (page Pinch both green ends of the guide [A] and pull it towards you. Image transfer roller [A] • When installing the image transfer roller, do the following procedure:...
  • Page 84 4. Replacement and Adjustment 1. Attach the image transfer roller to the fitting points at both ends of the guide plate [A]. 2. Lay down the guide plate [B], on which the image transfer roller [A] is installed, until it clicks into place.

  • Page 85: Drive Unit

    Drive Unit Drive Unit • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section (page 53). Main Motor The main motor is located behind the drive unit. (page 137) Drive Unit (page...

  • Page 86: Exit/Reverse Motor

    4. Replacement and Adjustment Main Motor [A] ( ×3) Exit/Reverse Motor Upper Cover (page Controller Board (page 134) Bracket [A] ( ×4)
  • Page 87 Drive Unit Harness guide [A] ( ×1, ×1, Tab×2) Exit/Reverse Motor [A] ( ×2, ×1, ×1) • Slide the exit/reverse motor towards the right side, and then pull out the motor.

  • Page 88: Registration Clutch

    4. Replacement and Adjustment Registration Clutch (page 137) Registration Clutch [A] ( ×1, ×1, ×2) Paper Feed Clutch (page 137) Harness Guide [A] ( ×1, ×3) • When installing the harness guide, clamp the harness at the same positions as before removal.

  • Page 89: By-Pass Feed Clutch

    Drive Unit Paper feed clutch [A] ( ×1, ×1) By-pass Feed Clutch Right Cover (page...
  • Page 90 4. Replacement and Adjustment Harness Guide [A] ( ×1, ×3) • When installing the harness guide, clamp the harness at the same positions as before removal. By-pass Feed Clutch [A] ( ×1, ×1)

  • Page 91: By-Pass Bottom Plate Clutch

    Drive Unit By-pass Bottom Plate Clutch Right Cover (page By-pass Bottom Plate Clutch [A] ( ×1, ×1, ×1) Drive Unit (page 137) PCDU cooling fan with duct (page 141) Drive Unit [A] ( ×4, ×1, ×1) Gear Unit (page 137) Registration clutch (page By-pass bottom plate clutch...
  • Page 92 4. Replacement and Adjustment By-pass feed clutch (page Drive unit (page Paper Size Detection Switch (page 117) Temp Humid Sensor (page 147) Gear bracket [A] ( ×1) Gear [A]...
  • Page 93 Drive Unit Gear Unit [A] ( ×4, Ground plate [B], ×1, ×1) • Gears Arrangement: • Note when reassembling the gear unit [A]: Close the front cover first, and then fit the boss [B] of the front cover arm into the opening [C].

  • Page 94: Toner Supply Clutch

    4. Replacement and Adjustment Toner Supply Clutch Gear Unit (page Clip ring ( ×1) Gear [A]...

  • Page 95: Relay Clutch

    Drive Unit Toner Supply Clutch [B] with shaft Toner supply clutch [A] (Gear ×1, Shaft ×1) Relay Clutch Gear Unit (page...

  • Page 96: Duplex Clutch

    4. Replacement and Adjustment Relay Clutch [A] ( ×1, ×1, ×1) Duplex Clutch Controller Board (page 134) Bracket [A] ( ×4)

  • Page 97: Junction Gate Solenoid

    Drive Unit Duplex Clutch [A] ( ×1, ×2, ×1) Junction Gate Solenoid Upper Cover (page Junction gate solenoid [A] ( ×2, ×1, ×1)

  • Page 98: Fusing

    4. Replacement and Adjustment Fusing • Because there is a danger of burns on contact with hot parts of the fusing unit, start work when the temperature drops to a low enough temperature. • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section (page 53).

  • Page 99: Fusing Unit

    Fusing Release the lock levers [A]. Fusing Unit [A] • If replacing a used fusing unit for Emergency Maintenance (EM), you must reset the PM counter. Be sure to use a fusing unit that does not include the new-unit detection. •...

  • Page 100: Upper Fusing Unit, Lower Fusing Unit

    4. Replacement and Adjustment Upper Fusing Unit, Lower Fusing Unit Fusing Unit (page Four screws of the fusing unit [A] ( ×4) Cover [A] ( ×1)

  • Page 101: Fusing Pressure Roller

    Fusing Separate the fusing unit into the lower [B] and upper [C] fusing units. • Insert the flat nut [A]. Be sure not to drop them during disassembly. Fusing Pressure Roller Separate the fusing unit into the upper and lower fusing units (page 98).

  • Page 102: Fusing Lamp, Hot Roller

    4. Replacement and Adjustment Guide [A] ( ×3) Fusing Pressure Roller [A] Fusing Lamp, Hot Roller • Be careful not to break the fusing lamp when removing/attaching screws. Insert a pin or jeweller’s screwdriver into the service hole (see the lower red circle in the photo below), and hold the flat nut with your finger (see the upper red circle in the photo).
  • Page 103 Fusing Separate the fusing unit into the upper and lower fusing units (page 98). Guide [A] • There is a C-shaped cutout at the right side of the guide. Cover [A] ( ×1)
  • Page 104 4. Replacement and Adjustment Screws of the fusing lamp ( Two brackets [A]...
  • Page 105 Fusing Pull out the fusing lamp [A]. Hot Roller [A]. • When installing a new hot roller, removing the guide [A] helps you install the hot roller more easily.

  • Page 106: Thermostat

    4. Replacement and Adjustment Thermostat Separate the fusing unit into the upper and lower fusing units (page 98). Hot Roller (page 100) Thermostat [A] ( Thermistor • The thermistor is integrated with the drawer connector. Separate the fusing unit into the upper and lower fusing units (page 98).
  • Page 107 Fusing Three screws to remove drawer connector [A] ( Thermistor [A] ( • Insert the flat nut [A]. Be sure not to drop them during disassembly.

  • Page 108: Hot Roller Stripper

    4. Replacement and Adjustment Hot Roller Stripper Separate the fusing unit into the upper and lower fusing units (page 98). Hot Roller Stripper [A] ( x 1)

  • Page 109: Paper Feed

    Paper Feed Paper Feed • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section (page 53). Paper Feed Tray Pull the paper feed tray [A] out completely to detach it. Paper Feed Roller Paper Feed Tray (page...

  • Page 110: Friction Roller, Torque Limiter

    4. Replacement and Adjustment Friction Roller, Torque Limiter Paper Feed Tray (page 107) Paper feed tray handle [A] ( ×2) Friction roller unit [A] ( ×2) Friction roller guide [A] (Release the tabs.)

  • Page 111: Paper End Sensor

    Paper Feed Friction roller [A] and torque limiter [B] ( ×2, Shaft ×2) Paper End Sensor By-pass Feed Unit (page 110) Guide plate [A] ( ×2)
  • Page 112 4. Replacement and Adjustment Paper End Sensor [A] ( ×1, Release the tab.) By-pass Feed Unit Front Cover (page Left Cover (page Right Cover (page By-pass Bottom Plate Clutch (page Guide plate [A] ( ×1).
  • Page 113 Paper Feed Clamp and connector ( ×1, ×1) By-pass bottom plate clutch [A] ( ×1) Connector and clamp ( ×1, ×1)

  • Page 114: By-Pass Feed Roller

    4. Replacement and Adjustment By-pass Feed Unit [A] ( ×4) By-pass Feed Roller By-pass Feed Unit (page 110) Gear Unit (page Front cover interlock switch with its bracket (page 144) Bearing and clip attached on both sides of the by-pass feed roller ( ×1, bearing ×1: at each side) Right Side...
  • Page 115 Paper Feed Left Side Slide and detach the by-pass feed roller [A] with its shaft. Release the tab to remove the by-pass paper feed roller [A].

  • Page 116: By-Pass Friction Pad

    4. Replacement and Adjustment By-pass Friction Pad By-pass Feed Unit (page 110) Bottom Plate [A] • If you cannot remove the bottom plate because the bottom plate link [A] prevents the cam [B] from releasing, rotate the shaft [C] to let the cam [B] avoid the bottom plate link [A].

  • Page 117: By-Pass Paper End Sensor

    Paper Feed Push the friction pad [A] down to detach it ( ×1). By-pass Paper End Sensor By-pass Feed Unit (page 110) Bracket of the front side of the by-pass feed unit [A] ( ×1)

  • Page 118: By-Pass Bottom Plate Hp Sensor

    4. Replacement and Adjustment By-pass paper end sensor [A] with its bracket ( ×2, ×2, ×1) By-pass Paper End Sensor [A] from the bracket (Release the tab.) By-pass Bottom Plate HP Sensor By-pass Feed Unit (page 110)

  • Page 119: Paper Size Detection Switch

    Paper Feed By-pass Feed Lower Cover [A] ( ×3) By-pass Bottom Plate HP Sensor [A] ( ×1, Release the tab.) Paper Size Detection Switch Paper Feed Tray (page 107) Right Cover (page...
  • Page 120 4. Replacement and Adjustment Paper Size Detection Switch [A] with its bracket ( ×2, ×1, ×1) Paper Size Detection Switch [A] from the bracket (tab×2)

  • Page 121: Paper Transport

    Paper Transport Paper Transport • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section (page 53). Paper Exit Unit Upper Cover (page Fusing Unit (page Junction gate solenoid (page Release the connector to remove the harness guide [A] ( ×1,...
  • Page 122 4. Replacement and Adjustment Remove the belt and screw at the right side of the paper exit unit [A] ( ×1, ×1). Remove the screw at the rear side of the paper exit unit [A] ( ×1). Release the connector in the back of the paper exit unit [A] to remove the paper exit unit [A] ( ×1).

  • Page 123: Paper Exit Sensor

    Paper Transport Paper Exit Sensor Paper Exit Unit (page 119) Paper Exit Sensor [A] (Tab) Paper Overflow Sensor Upper Cover (page Paper Overflow Sensor [A] ( ×1, Tab) Duplex Reverse Sensor Upper Cover (page...
  • Page 124 4. Replacement and Adjustment Duplex reverse sensor [A] with its bracket ( ×1) Stopper [A] • The stopper is attached to the harness cover with double-sided tape. Duplex reverse sensor [A] ( ×1, Tab)

  • Page 125: Duplex Entrance Sensor

    Paper Transport Duplex Entrance Sensor Fusing unit (page Duplex entrance sensor with its bracket ( ×1) Duplex entrance sensor ( ×1, Tab) Registration Roller (Driven) Gear Unit (page Registration Sensor (page 128)
  • Page 126 4. Replacement and Adjustment Guide [A] • There is a C-shaped cutout at both ends of the guide plate.
  • Page 127 Paper Transport E-ring at both sides of the registration roller (driven) ( ×2) Remove the spring of the arm [A], slide the arm [A] to the right, and detach the registration roller (driven). Right Side...

  • Page 128: Registration Roller (Drive)

    4. Replacement and Adjustment Left Side Arm [B] from the registration roller (driven) [A] Registration Roller (Drive) Registration Roller (Driven) (page 123)
  • Page 129 Paper Transport Bearing and clip at both ends of the registration roller (drive) (Bearing ×1, ×1) Right Side Left Side Slide the registration roller (drive) [A] to the right to remove it.

  • Page 130: Registration Sensor

    4. Replacement and Adjustment Registration Sensor PCDU (page Harness cover [A] • There are several tabs on the harness cover. Release these tabs carefully with a jeweller’s screwdriver when removing. Stopper [A] • The stopper is attached to the harness cover with double-sided tape.
  • Page 131 Paper Transport Registration sensor [A] (Tab, ×1)

  • Page 132: Electrical Components

    4. Replacement and Adjustment Electrical Components • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section (page 53). Controller Box Right Cover (page Two masking plates [A] [B] (coin screw ×3) Three screws at the rear side of the controller box [A] ( ×3)

  • Page 133: Psu

    Electrical Components Release the two clamps on the controller box [A], and disconnect the harness ( ×2, ×1). Controller box [A] ( ×4) Left Cover (page Rear Cover, Rear Lower Cover (page Controller Board (page 134) Screws and clamp of the PSU. Left Side ( ×2):...
  • Page 134 4. Replacement and Adjustment Right Side ( ×1, ×1): Rear Side ( ×2):...
  • Page 135 Electrical Components Pick the guide plate [A] up and slightly pull the PSU [B] to disconnect the connector ( ×1). PSU [A] with its bracket ( ×3) Turn the PSU back to detach the cover [A] ( ×1).

  • Page 136: Before Replacing The Controller Board In The Model Without Hdd

    4. Replacement and Adjustment PSU [A] from the bracket ( ×6) RTB 15 Some parts retain a charge a long while after disconnection. See the RTB for places that can retain this charge. Controller Board • If you intend to replace the NVRAM, upload its contents to an SD card with SP5-824 before you remove NVRAM and replace it with a new one.
  • Page 137 Electrical Components Sliding the controller board [A] to the right to detach it ( ×4, ×1). NVRAM [C], the upper brace [A] and the lower brace [B]. • Before removing the NVRAM, back up data. • When replacing the controller board, remove the NVRAM from the old controller board. Then install it at the same position on the new controller board.

  • Page 138: After Installing The Controller Board

    4. Replacement and Adjustment After installing the controller board If the customer is using the data encryption feature, the encryption key must be restored. • If the message “SD card for restoration is required.” appears after the controller replacement, the encryption key should be restored. Turn the main power switch off and on.

  • Page 139: Bcu

    Electrical Components • Other counters: 0 • Do all of the following if SP5-824-001 (NVRAM Data Upload) and SP5-825-001 (NVRAM Data Download) cannot be performed for some reason. 1. Manually enter all data on the SMC report (factory settings). 2. Install the Security function (Data Overwrite Security and HDD Encryption unit) again. Controller Board (page 134)

  • Page 140: Eeprom On The Bcu

    4. Replacement and Adjustment Install the new BCU in the machine. Turn the main power switch on. Enter the machine’s serial number into the BCU (SP5-811-004). • If the machine’s serial number is not entered correctly into the new BCU, SC995-01 (serial number entry error) appears.

  • Page 141: Toner End Sensor

    Electrical Components Enter the machine serial number (SP-811-001). • For information on how to configure SP5-811-001, contact your supervisor or support center. Set the machine state destination (SP-996-001). • For information on how to configure SP5-996-001, contact your supervisor or support center. Turn the main power switch off and on.

  • Page 142: Hvps

    4. Replacement and Adjustment HVPS Left Cover (page HVPS [A] ( ×4, ×2, Tab×1) HVPS with Bracket Left Cover (page...

  • Page 143: Pcdu Cooling Fan

    Electrical Components HVPS [A] and Toner End Sensor [B] with Bracket ( ×5, ×3, ×1) PCDU Cooling Fan Right Cover (page PCDU Cooling Fan [A] ( ×2, ×2 ×1) • When you reattach the PCDU Cooling Fan, attach it correctly (as shown above, the face of the fan with the sticker is on the outside).

  • Page 144: Psu Cooling Fan

    4. Replacement and Adjustment PCDU Cooling Fan with its duct [A] ( ×2, ×2 ×1) PSU Cooling Fan Left Cover (page PSU Cooling Fan [A] ( ×1, ×2 ×1) • When you reattach the PSU cooling fan, the face of the fan with the sticker must be on the inside. DC Switch By-pass Feed Unit (page...

  • Page 145: Front Cover Interlock Switch

    Electrical Components DC Switch [A] with Bracket ( ×2) Disassemble the DC Switch from the bracket [A] ( ×1). Front Cover Interlock Switch Left Cover (page Front Cover Interlock Switch [A] ( ×1, ×2)

  • Page 146: Front Cover Interlock Switch With Bracket

    4. Replacement and Adjustment Front Cover Interlock Switch with Bracket Left Cover (page Front door interlock switch with its bracket [A] ( ×1, ×2, ×1) Inside Rear Cover Interlock Switch Left Cover (page...

  • Page 147: Dimm

    Electrical Components Rear Cover Interlock Switch [A] ( ×1, ×2) DIMM Memory cover [A] Shield [A] ( ×1)
  • Page 148 4. Replacement and Adjustment DIMM [A] (Release the tab.) • If an optional HDD is installed, remove the HDD first as shown in the following procedure, because it is blocking access to the DIMM: 1. Remove the memory cover [A]. 2.

  • Page 149: Temp Humid Sensor

    Electrical Components Temp Humid Sensor Right Cover (page Temp Humid Sensor [A] ( ×1, ×1). Envelope Lever Detection Switch Fusing unit (page...
  • Page 150 4. Replacement and Adjustment Release two tabs of the Envelope lever detection Switch [A]. Envelope lever detection switch [A] ( ×1)

  • Page 151: System Maintenance

    5. System Maintenance Service Program Mode • Make sure that the data-in LED is not on before you go into the SP mode. This LED indicates that some data is coming to the machine. When the LED is on, wait for the printer to process the data. •...

  • Page 152: Types Of Sp Modes

    5. System Maintenance Types of SP Modes Type Description Service SP SP modes related to the controller/printer functions Engine SP SP modes related to the engine functions Select one of the Service Program modes (Service, or Engine) with " / " keys, and then push the "OK" key.

  • Page 153: Updating The Firmware

    Updating the Firmware Updating the Firmware Overview To update the firmware for this machine, you must have the new version of the firmware downloaded onto an SD (Secure Digital) Card. The SD Card is inserted into SD Card Slot 2 (lower) on the left rear side of the controller box.

  • Page 154: Updating Firmware

    5. System Maintenance Type of Function Location of firmware Message shown firmware Flash ROM on the controller Summary Font Summary fonts Font board Flash ROM on the controller PCL Font PCL fonts FONT1 board Flash ROM on the controller PS Font PostScript3 fonts FONT2 board...

  • Page 155: Preparation

    Updating the Firmware • Keep the following points in mind when you use the firmware update software: • "Upload" means to send data from the machine to the SD card. "Download" means to send data from the SD card to the machine. •...
  • Page 156 5. System Maintenance • Slowly push the SD card into the slot so it locks in place. You will hear it click. Make sure the SD card locks in place. • To remove the SD, push it in to unlock the spring lock. Then release it so it pops out of the slot. Disconnect the network cable if the machine is connected to a network.
  • Page 157 Updating the Firmware Press the "UpDate" key to start the update. • The progress bar appears on the operation panel. The "Update Done" message appears after completing the updating. The message differs depending on the firmware that has been updated.

  • Page 158: Firmware Update Error

    5. System Maintenance Turn the main power off and on. Then, select the items that you updated, and then push the [Verify] button. This is to check that the modules were updated correctly. Press in the SD card to release it. Then remove it from the slot.

  • Page 159: Handling Firmware Update Errors

    Updating the Firmware Handling Firmware Update Errors Error Message Table Code Meaning Solution The module data does • Cycle the machine off/on. not match. • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card.
  • Page 160 5. System Maintenance Code Meaning Solution CPU clock error • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten. • If you cannot resolve the problem with the above steps, replace the controller board.
  • Page 161 Updating the Firmware Code Meaning Solution Schedule data error • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten. • If you cannot resolve the problem with the above steps, replace the controller board.
  • Page 162 5. System Maintenance Code Meaning Solution Different SD card • Setting the SD card was interrupted. Cycle the machine between download off/on. interruption and • If the update cannot be made even if you insert the correct download resumption SD card, there is a possibility that the SD card is broken. Retry again with a different SD card.
  • Page 163 Updating the Firmware Code Meaning Solution Digital certificate check • Acquire correct update data then install again. result of updating data was NG.

  • Page 164: Uploading/Downloading Nvram Data

    5. System Maintenance Uploading/Downloading NVRAM Data Uploading Content of NVRAM to an SD Card Do the following procedure to upload SP code settings from NVRAM to an SD card. • All data that is stored in NV-RAM of the engine and controller is subject to update. •...

  • Page 165: Downloading An Sd Card To Nvram

    Uploading/Downloading NVRAM Data • You can upload NVRAM data from more than one machine to the same SD card. Downloading an SD Card to NVRAM Do the following procedure to download SP data from an SD card to the NVRAM in the machine. •...

  • Page 166: Capturing Log To Sd Card

    5. System Maintenance Capturing Log to SD card Overview • This function is not available on machines without a hard disk. With this feature, you can save debug logs that are stored in the machine (HDD) on an SD card. It allows the Customer Engineer to save and retrieve error information for analysis.

  • Page 167: Security Of The Operation Log

    Capturing Log to SD card • Debug logs are not saved in the following conditions: When there is no optional HDD While erasing all memory While data encryption equipment is installed While changing the firmware configuration Forced power OFF (accidentally disconnecting the outlet) Engine debug log in shutdown When the power supply to the HDD is off because of energy saving (engine OFF mode /STR mode)

  • Page 168: Procedure For Retrieving The Debug Log

    5. System Maintenance Procedure for Retrieving the Debug Log Insert the SD card into the Service Slot 2 (lower) on the back of the machine. Enter SP mode. Set the start date of the log with SP5-857-101 (Start date of debug log output) e.g.: March 28, 2013: input 20130328 (yyyymmdd) •...

  • Page 169: Address Book Upload/Download

    Address Book Upload/Download Address Book Upload/Download Information List The following information can be uploaded and downloaded. Information • Registration No. • Select Title • User Code • Local Authentication • Group Name • Account ACL • Key Display Upload (Backup) to SD Card Prepare a formatted SD card.

  • Page 170: Download (Restore) To Machine

    5. System Maintenance • If the capacity of SD card is not enough to store the local user information, an error message is displayed. • Carefully handle the SD card, which contains user information. Do not take it back to your location. Download (Restore) to Machine Turn off the main power switch.

  • Page 171: Troubleshooting

    6. Troubleshooting Self-Diagnostic Mode Self-Diagnostic Mode at Power On As soon as the main machine is powered on, the controller waits for the initial settings of the copy engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic test checks the CPU, memory, HDD, and so on.

  • Page 172: Service Call

    6. Troubleshooting Service Call Summary Level Definition Reset Procedure To prevent damage to the machine, the main machine Enter SP mode, go into cannot be operated until the SC has been reset by a SP5-810-001, press [Execute], service representative (see the note below). and turn the main power off/on.

  • Page 173: Sc100

    Service Call • Do not try to use the operation panel during an automatic reboot. If the Remote Service System is in use, the SC code is sent immediately to the Service Center. SC100 SC No. Level Error Name/Error Condition/Major Cause/Solution Machine serial number error Comparison of the product identification code in the machine serial number (11 digits).
  • Page 174 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution FGATE : Does not turn OFF. GPIO has not been negated, although the specified time (200 ms) elapsed after detecting GPIO*assert and then reaching the expected FGATE negate time. SC231-00 * This is an I/O pin. Such I/O pins can be used for a variety of applications, depending on the setting.

  • Page 175: Sc300 (Image Processing - 1)

    Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution LEDA communication error: other The head type data was read three times in succession • Defective engine board (LEDA Power Error: Broken FU7) SC277-10 • Defective harness between PSU – engine board •...
  • Page 176 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC332 Toner supply transfer lock RTB 17 This SC is issued if the error that the toner is not supplied is detected n times consecutively (n: SP2-931-005) on the condition that the toner cartridge is not in end •...

  • Page 177: Sc400 (Image Processing - 2)

    Service Call SC400 (Image Processing – 2) SC No. Level Error Name/Error Condition/Major Cause/Solution High voltage output error: Transfer unit This SC is issued if the engine board detects a short in the power pack 10 times consecutively. SC440-00 Open circuit (+) / Short circuit (-) •...

  • Page 178: Sc500 (Paper Feed And Fusing)

    6. Troubleshooting SC500 (Paper Feed and Fusing) SC No. Level Error Name/Error Condition/Major Cause/Solution By-pass bottom plate operation error The signal from the by-pass bottom plate HP Sensor has not changed (that is, the signal has not changed from ON to OFF or vice versa) for 4 seconds or more after the start of reverse Paper Feed Unit rotation.
  • Page 179 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Tray 2 paper feed motor error When the machine has an optional tray, the lock signal from the paper feed motor in the tray 2 is received. • Paper feed motor in the tray defective •...
  • Page 180 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Tray 2 paper feed motor error When the machine has three optional trays, the lock signal from the paper feed motor in the tray 2 is received. • Paper feed motor in the tray defective •...
  • Page 181 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Tray 3 paper feed motor error When the machine has three optional trays, the lock signal from the paper feed motor in the tray 3 is received. • Paper feed motor in the tray defective •...
  • Page 182 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution PCDU Cooling fan error The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the machine fails to receive the lock signal 50 times in succession. • Failed fan motor SC531-00 •...
  • Page 183 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing lamp (Center) thermistor not reloaded 1 The heater thermistor has increased by less than 2.0 degrees in 1.5 seconds 5 times in a row. SC542-01 • Deformed or floating thermistor •...
  • Page 184 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing (Center) thermopile high-temperature detected (hardware) The hardware high-temperature error Sensor flag is detected. • Damaged triac (shorted) • Failed the engine board SC544-00 • Failed fusing thermistor • Abnormal fusing control software behavior •...
  • Page 185 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Zero-crossing error (bad relay contact) If a "zero-crossing interrupt request" does not occur when the fusing relay is in an ON state, an error results. • Damaged fusing relay (open contact) •...
  • Page 186 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing (Edge) thermistor high-temperature detected (software) While a fusing heater works, temperatures of 255°C or more are detected during 1 second. SC553-00 Resistor failure: Thermistor (Center) Clear the SP: fusing SC SC No.

  • Page 187: Sc600 (Device Communication)

    Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing jam detected 3 times in succession Fusing jam is detected three times in succession. SC559-00 Paper is wrapped around the fusing roller. Clear the SP: fusing SC. SC600 (Device Communication) SC No.
  • Page 188 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution IC Card Error (Version error) The version of the expanded authentication module is not correct. SC636-02 Incorrect module version Install the correct file of the expanded authentication module. SC No. Level Error Name/Error Condition/Major Cause/Solution IC Card Error (OSM user code file error) •...
  • Page 189 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Tracking Information Notification Error (Management server error) Tracking information was lost. Communication with tracking management server failed. SC637-02 • Network error • tracking management server error • Tracking SDK application error Turn the main power off/on.
  • Page 190 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Engine serial communication error (Download Error) In the download command mode (ESIF_LECI_DLCOM) or download data mode (ESIF_LECI_DLDAT), a communication error is returned from engine. • Controller board or software failure SC641-03 •...
  • Page 191 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
  • Page 192 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Remote Service Modem Communication Error (insufficient current or connection fault) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
  • Page 193 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
  • Page 194 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. • Used controller board installed • Used NVRAM installed (such action is not allowed.) •...
  • Page 195 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Engine start up error • Case 1 • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode.
  • Page 196 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Transfer error: M2P The video transfer error has occurred on the controller board. If image data transfer to the engine fails for some reason, an SC occurs. SC674-01 • Defective Controller Board/software •...
  • Page 197 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Device ID is not identified (toner cartridge) An error is notified during the ID identification after three retries. 681 - 1 Device ID error (Incorrect ID) 681 - 6 Channel error 681 - 11 Device ID error (No ID chip) 681 - 16 Communication Error SC681-**...

  • Page 198: Sc700 (Peripherals)

    6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution RAPI-PER receipt failure Even though 120 seconds have elapsed after RAPI -PES (request for image transfer) is issued, a RAPI-PER receipt is not received from the controller board. SC687-00 • Defective controller board •...

  • Page 199: Sc800 (Controller)

    Service Call SC800 (Controller) SC No. Level Error Name/Error Condition/Major Cause/Solution SC816-00 [0x0000] Energy save I/O subsystem error SC816-01 Subsystem error SC816-02 Sysarch (LPUX_GET_PORT_INFO) error SC816-03 Transition to STR was denied. SC816-04 Interrupt in kernel communication driver SC816-05, Preparation for transition to STR failed. SC816-07 Sysarch (LPUX_GET_PORT_INFO) error SC816-08...
  • Page 200 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC816-25 read() error SC816-26 write() communication retry error SC816-27 write() communication retry error SC816-28 write() communication retry error SC816-29 write() communication retry error SC816-30 write() communication retry error SC816-35 read() error SC816-36 Subsystem error to94...
  • Page 201 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Fatal kernel error [XXXX]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. SC819-00 •...
  • Page 202 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution CPU error During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.
  • Page 203 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution ASIC register check error The write-&-verify check has occurred in the ASIC. [0B00] Defective ASIC device Replace the controller board. ASIC detection error The I/O ASIC for system control is not detected. [0B06] •...
  • Page 204 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution PHY IC error The PHY IC on the controller cannot be correctly recognized. [6104] • Defective PHY chip • Defective ASIC MII I/F Replace the controller board. PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller.
  • Page 205 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Verification error Error detected during a write/verify check for the standard RAM (SDRAM DIMM). [0201] • Loose connection • Defective SDRAM DIMM • Defective controller Resident memory error The SPD values in all RAM DIMM are incorrect or unreadable. [0202] •...
  • Page 206 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Verification error (Optional RAM slot ) Error detected during a write/verify check for the optional RAM (SDRAM DIMM). • Loose connection [0301] • Defective SDRAM DIMM [0401] • Defective controller • Turn the main power off/on. •...
  • Page 207 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution The loopback connector is connected but check results is an error. • ASIC device error [110C] • IEEE1284 connector error • Centronic loopback connector is defective Replace the controller board. Centronic loopback connector is not connected for detailed self- diagnostic test.
  • Page 208 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution EEPROM access error While executing I/O to the EEPROM, an error is detected: • When a read error still occurs even after three attempts; SC840-00 • When a write error has occurred. EEPROM is defective or has reached its end of life.
  • Page 209 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Verification error during NAND-Flash update When starting-up the machine or re-stating it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are defective blocks whose amount exceeds the threshold. This means that the SC842-01 life of the NAND-Flash is near-end.
  • Page 210 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Bluetooth device removal error When a Bluetooth hardware device (USB type) is removed after startup. SC854-00 A Bluetooth hardware device (USB type) has been removed after startup. Connect the Bluetooth hardware device (USB type) before turning on the main power.
  • Page 211 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Data encryption conversion error (Key error) A serious error occurred during an attempt to update the encryption key. • Data in the USB Flash etc. is corrupted. SC858-00 • Communication error because of electromagnetic interference etc. •...
  • Page 212 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key. SC858-31 Controller board is defective. Replace the controller board. SC No. Level Error Name/Error Condition/Major Cause/Solution Data encryption conversion HDD conversion error (HDD check error)
  • Page 213 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Data encryption conversion HDD conversion error (Power failure during conversion) HDD was not converted correctly during an attempt to update the encryption key. Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.
  • Page 214 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution A hard disk is connected, but the driver detected the following errors: SS_NOT_READY (-2) The HDD is not ready. SS_BAD_LABEL (-4) Incorrect partition type. SS_READ_ERROR (-5) An error occurred while reading or checking labels. SS_WRITE_ERROR (-6) An error occurred while writing or checking labels.
  • Page 215 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disklabel area.) Guide for when to replace the HDD 1.
  • Page 216 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "a".) Guide for when to replace the HDD 1.
  • Page 217 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "b".) Guide for when to replace the HDD 1.
  • Page 218 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "c".) Guide for when to replace the HDD 1.
  • Page 219 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "d".) Guide for when to replace the HDD 1.
  • Page 220 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "e".) Guide for when to replace the HDD 1.
  • Page 221 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "f".) Guide for when to replace the HDD 1.
  • Page 222 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "g".) Guide for when to replace the HDD 1.
  • Page 223 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "h".) Guide for when to replace the HDD 1.
  • Page 224 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "i".) Guide for when to replace the HDD 1.
  • Page 225 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "j".) Guide for when to replace the HDD 1.
  • Page 226 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "k".) Guide for when to replace the HDD 1.
  • Page 227 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "l".) Guide for when to replace the HDD 1.
  • Page 228 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "m".) Guide for when to replace the HDD 1.
  • Page 229 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "n".) Guide for when to replace the HDD 1.
  • Page 230 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "o".) Guide for when to replace the HDD 1.
  • Page 231 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "p".) Guide for when to replace the HDD 1.
  • Page 232 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "q".) Guide for when to replace the HDD 1.
  • Page 233 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "r".) Guide for when to replace the HDD 1.
  • Page 234 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "s".) Guide for when to replace the HDD 1.
  • Page 235 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "t".) Guide for when to replace the HDD 1.
  • Page 236 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "u".) Guide for when to replace the HDD 1.
  • Page 237 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "v".) Guide for when to replace the HDD 1.
  • Page 238 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-01 (An error occurred in an area that does not belong to a partition, such as the disklabel area.) •...
  • Page 239 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-04 (An error occurred in partition "c".) • Format the HDD. • Replace the HDD. SC No.
  • Page 240 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-07 (An error occurred in partition "f".) • Format the HDD. • Replace the HDD. SC No.
  • Page 241 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-10 (An error occurred in partition "i".) • Format the HDD. • Replace the HDD. SC No.
  • Page 242 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-13 (An error occurred in partition "l".) • Format the HDD. • Replace the HDD. SC No.
  • Page 243 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-16 (An error occurred in partition "o".) • Format the HDD. • Replace the HDD. SC No.
  • Page 244 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-19 (An error occurred in partition "r".) • Format the HDD. • Replace the HDD. SC No.
  • Page 245 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. SC864-22 (An error occurred in partition "u".) • Format the HDD. • Replace the HDD. SC No.
  • Page 246 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-01 or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disklabel area.) Replace the HDD.
  • Page 247 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-04 or SC864 (CRC error). (An error occurred in partition "c".) Replace the HDD.
  • Page 248 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-07 or SC864 (CRC error). (An error occurred in partition "f".) Replace the HDD.
  • Page 249 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-10 or SC864 (CRC error). (An error occurred in partition "i".) Replace the HDD.
  • Page 250 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-13 or SC864 (CRC error). (An error occurred in partition "l".) Replace the HDD.
  • Page 251 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-16 or SC864 (CRC error). (An error occurred in partition "o".) Replace the HDD.
  • Page 252 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-19 or SC864 (CRC error). (An error occurred in partition "r".) Replace the HDD.
  • Page 253 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) SC865-22 or SC864 (CRC error). (An error occurred in partition "u".) Replace the HDD.
  • Page 254 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SD card removal detection When an application SD card is removed from the slot while the application is being activated. SC867-00 An application SD card has been removed from the slot (from the mount point /mnt/sd0).
  • Page 255 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) • SD card is defective • SD controller is defective SD card used for starting an application •...
  • Page 256 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Address Book data error (Initialization: Failed to generate a file to store SC870-04 delivery sender.) Address Book data error (Initialization: Failed to generate a file to store SC870-05 delivery destination.) Address Book data error (Initialization: Failed to generate a file to store SC870-06 information required for LDAP search.) Address Book data error (Initialization: Failed to initialize entries required...
  • Page 257 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution SC870-41 Address Book data error (Cache: failed to obtain data from cache.) Address Book data error (On startup: Detected abnormality of the SC870-50 Address Book encryption status.) Address Book data error (Encryption settings: Failed to create directory SC870-51 required for conversion between plaintext and encrypted text.) Address Book data error (Encryption settings: Failed to convert from...
  • Page 258 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) •...
  • Page 259 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution HDD mail transfer error An error is detected in the HDD at machine power-on. • Defective HDD SC873-00 • Power failure while accessing the HDD • Use SP5-832-008 to initialize the HDD (HDD-related: Format: Mail transfer data).
  • Page 260 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC874-70 Delete All Error (Delete data area): Incorrect Return Value: Libraly SC874-99 Delete All Error (Delete data area): Other Error An error regarding data erase is detected. • Error detected in HDD data delete program •...
  • Page 261 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Log Data Error 2 An error was detected in the acquisition or configuration of the log data at power on or during machine operation. SC876-02 Log encryption is enabled but encryption module is not installed. •...
  • Page 262 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Log Data Error 5 An error was detected in the acquisition or configuration of the log data at power on or during machine operation. • Only the NVRAM has been replaced with one previously used in another machine.
  • Page 263 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution TPM electronic authentication error The machine failed TPM electronic authentication. System hash registered in the TPM did not match the data on the USB flash. SC878-00 • System module was updated in an unauthorized manner. •...

  • Page 264: Sc900 (Others)

    6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Management area error Defective software has been detected. SC881-01 Abnormal accumulation of authentication information in the software Turn the main power off/on. SC No. Level Error Name/Error Condition/Major Cause/Solution Software performance error (signal reception end) Occurs when an internal program behaves abnormally.
  • Page 265 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution SC920-00 Printer application error (No response when PM started) SC920-01 Printer application error (Time-out during PM) SC920-02 Printer application error (Work memory acquisition failed) SC920-03 Printer application error (Filter process start up error) SC920-04 Printer application error (The filter process was aborted) A serious application error that stops the machine from operating is...
  • Page 266 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug • When HDD error-related service calls (SC860-SC865) are issued at the same time: This error can be caused by a defective HDD.
  • Page 267 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Software performance error The software attempted to make an unexpected operation. • Incorrect argument • Incorrect internal parameter • Insufficient working memory SC990-00 • Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
  • Page 268 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Operation error caused by abnormalities that are normally undetectable. An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. SC994-00 This can occur if there are too many application screens open on the operation panel.
  • Page 269 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution CPM setting error Machine serial number (11 digits) or machine identification code does not match. SC995-03 Machine serial number cannot be identified because of controller replacement or malfunctioning. • Replace the controller board with the correct type. SC No.
  • Page 270 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Application start error • After power on, no application program is registered to the system within a predetermined period of time. (No application starts or ends normally.) • Even if they are started, all applications have become unable to be rendered due to an unknown defect.

  • Page 271: Jam Detection

    Jam Detection Jam Detection Jam Displays The operation panel of this model has a four-line display which shows only the message indicating the paper jam location. (e.g. " (A1)", " (B)") Jam History SP7-507 shows the paper jam history. • CODE: Indicates the jam code. •...

  • Page 272: Sensor Position Layout

    6. Troubleshooting Sensor Position Layout 1. Paper Overflow Sensor 2. Paper Exit Sensor 3. Duplex Reverse Sensor 4. Duplex Entrance Sensor 5. Registration Sensor 6. By-pass Paper End Sensor 7. Paper End Sensor (Main Machine) 8. Paper End Sensor (Optional Bank) 9.

  • Page 273: Main Machine

    Jam Detection These are lists of jam codes for the main machine and peripheral devices. Please note: • Late jam. The paper has failed to arrive within the prescribed time due to a jam that has occurred upstream of the referenced sensor. •...

  • Page 274: Optional Bank

    6. Troubleshooting Optional Bank Jam Code Jam Type Position Code Tray 2 : No Paper Feeding Tray 2 Relay Sensor (Vertical Transport Sensor) : Late Jam Tray 2 Relay Sensor (Vertical Transport Sensor) : Lag Jam Tray 2 Relay Sensor (Vertical Transport Sensor) Jam Tray 3 No Paper Feeding Tray 3 Relay Sensor (Vertical Transport Sensor) : Lag Jam Tray 3 Relay Sensor (Vertical Transport Sensor) Jam...

  • Page 275: Troubleshooting

    Troubleshooting Troubleshooting Test Pattern Printing Follow the test pattern print procedure below to print a test pattern. • Do not operate the machine until the test pattern has been printed. Otherwise, an SC occurs. Enter the SP mode, and then select SP2-109-001. Select the pattern number, and then press [OK].
  • Page 276 6. Troubleshooting Image Position Adjustment • Adjust the blank margin width only if it cannot be adjusted by registration (leading edge/side-to- side). First adjust C and D; then A and B. • [1]: Print area • [2]: Paper feed direction Enter the SP mode, and then print the test pattern (17: Trimming Area) with SP2-109-001.
  • Page 277 Troubleshooting • [1]: Paper feed direction • [2]: Print area Adjustment Reference Values • B: Leading edge (Sub scanning direction): 3.0 ± 1.5 mm • D: Trailing edge (Sub scanning direction): 3.0 mm • C: Left (Main scanning direction): 2.0 ± 1.5 mm •...
  • Page 278 6. Troubleshooting The following diagram shows the possible symptoms (black or white dots at regular intervals or other problems). Problems Intervals Defective parts 29.9 mm Charge roller 50.0 mm Registration roller Problems with the printed result 25.1 mm Image transfer roller (other than black or white 106.8 mm Fusing pressure roller...
  • Page 279 Troubleshooting When Vertical Banding is Generated The vertical banding on a print image may be improved by the [Drum Rotation] function. Select a drum rotation level. Menu > Maintenance > Quality Maintenance > Drum Rotation Select a drum rotation level from the following 2 levels: Level 1 (Normal) and Level 2 (Strong).
  • Page 280 6. Troubleshooting Perform the [Fusing Roller Cleaning] (toners are consumed). Menu > Maintenance > Quality Maintenance >Fusing Roller Cleaning A paper is fed and images are printed on both sides of the paper. Check that the black spots do not appear any more. •...
  • Page 281 Troubleshooting Paper Feed (Skew) Use the following flowchart to determine the cause and deal with the problem. Recycled or Thin Paper Is Severely Curled after Printing If the delivered paper is curled, it cannot be stacked properly. In such a case, raise the paper stop on the output tray and remove the delivered paper frequently.
  • Page 282 6. Troubleshooting Electrical Component Defects Electrical Components IC No. Component IC20 Main motor Reverse Motor Junction Gate Solenoid Paper Feed Clutch Registration Clutch Relay Clutch...
  • Page 283 Electrical Component Defects IC No. Component Duplex Clutch By-pass Feed Clutch By-pass Bottom Plate Clutch Toner Supply Clutch Q23, Q25 PCDU Cooling Fan PSU Cooling Fan Fuses...
  • Page 284 6. Troubleshooting Symptom / Possible Cause / Type Description Troubleshooting Procedures Micro Fuse Protects the operation panel Symptom: from overcurrent • Although the power is applied to the main machine, the operation panel does not work Possible Cause: • Fuse blown out due to a short to ground Troubleshooting Procedures: •...
  • Page 285 Electrical Component Defects Symptom / Possible Cause / Type Description Troubleshooting Procedures FU001 Ceramic Input overcurrent protection Symptom: Fuse • The main power cannot be turned on Possible Cause: FU002 Ceramic Protects DC power supply Fuse circuit from overcurrent • The primary circuit of PSU shorts out or broken Troubleshooting Procedures: •...
  • Page 286 6. Troubleshooting Symptom / Possible Cause / Type Description Troubleshooting Procedures FU202 Micro Fuse 5 V output for LPS Symptom: • Although the power is applied to the main machine, the engine does not work Possible Causes • The PSU overcurrent protection does not work •...
  • Page 287 7. Energy Save Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.
  • Page 288 7. Energy Save • 1 minute • 5 minutes • 15 minutes • 30 minutes • 45 minutes • 60 minutes Weekly Timer Weekly Timer (Menu > System > Weekly Timer) The user can set the timer for the printer to turn off and on the main power or enter and exit Sleep mode every day or on specified days of the week.
  • Page 289 Energy Save The ECO Night Sensor [A] (ambient light sensor) enables the printer to automatically turn off and on the main power when changes in the ambient light level are detected. The user can specify how the printer performs when the ECO Night Sensor detects changes in the ambient light level.
  • Page 290 7. Energy Save • A program is downloaded. • The printer resumes Fusing Unit Off mode. • The printer enters Sleep mode. Default: [120 minutes] • 1 minute • 5 minutes • 30 minutes • 60 minutes • 120 minutes Timer to Turn On Specify how long the printer waits before it turns on the main power when the ECO Night Sensor detects an increase in the ambient light level.
  • Page 291 Energy Save Brightness Sensor Level to Turn On Set the brightness threshold for the sensor to turn on the main power. Default: 8 0 (Dark) - 15 (Bright) Level 0 (Very dark): Equivalent to a moonlit night Level 5 (Dark): Equivalent to a dimly-lit room Level 7 (Dim): Equivalent to a room at sunset Level 9 (Bright): Equivalent to a brightly lit room at night Level 15 (Very bright): Equivalent to a sunlit room...
  • Page 292 7. Energy Save • 15 minutes • 30 minutes • 60 minutes • 120 minutes • 240 minutes The Fusing Unit Off Mode Timer is reset when: • A print is performed • A cover is opened when [Exit Fusing Unit Off Mode] is set to [On Printing] •...
  • Page 293 Energy Save • If the Sleep Mode timer is all set to the maximum value, the machine will not begin saving energy until 60 minutes has expired after the last job. This means that after the customer has finished using the machine for the day, energy will be consumed that could otherwise be saved.
  • Page 294 7. Energy Save 001: NA: 543W 161271 Operatin Operatin 21089 21386 21386 g mode EU: 565W g Time 167805 Ready 002: mode Standby 306163 308046 308046 96033 (stand by) Time 003: Energy Energy mode 1W or less Save (Panel off) Time 004: Low power...
  • Page 295 Paper Save Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.
  • Page 296 7. Energy Save 3. Duplex + Combine: Using both features together can further reduce paper volume by 1/4! To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. •...
  • Page 297 Paper Save Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8-581-001 SP8-411-001 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
  • Page 298 7. Energy Save Duplex with Total counter Simplex Sheet Duplex Sheets Paper combine mode Originals used used Saved SP8-581-001 SP8-421-005...
  • Page 299 Model Da-P1 Machine Code: M187 Appendices February, 2015...
  • Page 301 TABLE OF CONTENTS 1. Appendices: Specifications General Specifications............................3 Mainframe..............................3 Printer................................6 Software Accessories............................7 Printer Drivers..............................7 Utility Software............................... 8 Optional Equipment............................9 Paper Feed Unit TK2010..........................9 2. Appendices: Preventive Maintenance Tables Preventive Maintenance Tables........................11 Maintenance Tables............................ 11 Mainframe............................11 Paper Feed Tray TK2010........................12 Other................................12 3.
  • Page 302 Input Check Table............................. 131 Output Check Table..........................133 Printer Service Mode.............................136 SP1-XXX (Service Mode)..........................136 Test Pattern Printing............................151 Test Pattern Printing............................151...

  • Page 303: Appendices: Specifications

    1. Appendices: Specifications General Specifications Mainframe Items Specification Type Desktop 533MHz Standard: 512MB Memory Extension: 1GB Hard Disk 320GB (Optional) Photosensitivity Type OPC Drum Copy System LED alley and electro-photographic printing Development System Non-magnetic one-component development system Fusing System Thin, hard heating roller fusing system Scanning Method One-dimensional solid scanning system through CCD 19 seconds or less (23°C, rated voltage)
  • Page 304 1. Appendices: Specifications Items Specification Std. Tray A3(*SEF), B4(*SEF), A4(*SEF/LEF), B5(*SEF/ *LEF), A5(*SEF/*LEF), B6(*SEF), A6(*SEF), DLT(SEF), LG(SEF), LT(SEF/LEF), G LT(*SEF/*LEF), HLT(*SEF), Exective(*SEF/*LEF), Com10(*LEF), Eng Quatro(*SEF/*LEF), F/GL(*SEF), C5(*LEF), DL Env(*LEF), F(*SEF), Foolscap(SEF), Folio(*SEF), 8K(*SEF), 16K(*SEF/*LEF) Custom size*: Min. 90mm x 297mm (3.5" x 11.7"), Paper Size Max.
  • Page 305 General Specifications Items Specification By-pass Tray A3(*SEF), B4(*SEF), A4(*SEF/*LEF), B5(*SEF/ *LEF), A5(*SEF/*LEF), B6(*SEF/*LEF), A6(*SEF), DLT(*SEF), LG(*SEF), LT(*SEF/*LEF), G LT(*SEF/ *LEF), HLT(*SEF/*LEF), Exective(*SEF/*LEF), Com10(*SEF/*LEF), Eng Quatro(*SEF/*LEF), F/ GL(*SEF), C5(*SEF/*LEF),C6(*SEF/*LEF), DL Env(*SEF/*LEF), Monarch(*SEF), F(*SEF), Foolscap(*SEF), Folio(*SEF), 8K(*SEF), 16K(*SEF/ *LEF) Custom size: Min. 60mm x 297mm (2.4" x 11.7"), Max.

  • Page 306: Printer

    1. Appendices: Specifications Items Specification Space for Main Unit W×D: 459 x 392 mm (18.0 x 15.4 inches) Weight Approx. 22.5 kg (49.6 lb.) Printer Items Specification • Fixed: Max. A3: SEF: 257×364mm, DLT: SEF: 279×431.8mm Print Size • Custom: Max.297 × 1260mm (Bypass tray) One-side printing: 38 ppm (A4 LEF / LT LEF) Continuous Printing Speed...

  • Page 307: Software Accessories

    Software Accessories Software Accessories The printer drivers and utility software are provided on one CD-ROM. An auto-run installer lets you select the components you want to install. Printer Drivers For printing, install a printer driver on your computer. The following drivers are included on the CDROM: Printer Drivers Operating System*1 PCL 5c/5e...

  • Page 308: Utility Software

    1. Appendices: Specifications *7 Microsoft Windows Server 2008 Standard/Microsoft Windows Server 2008 Enterprise/Microsoft Windows Server 2008 R2 Standard/Microsoft Windows Server 2008 R2 Enterprise *8 Microsoft Windows Server 2012 Foundation/Microsoft Windows Server 2012 Essentials/ Microsoft Windows Server 2012 Standard *9 Mac OS X 10.5 or later Utility Software The following utilities are available.

  • Page 309: Optional Equipment

    Optional Equipment Optional Equipment Paper Feed Unit TK2010 Item Description Paper feed method Roller Friction (RF) Method • Selected by the paper size dial A3 (SEF), A4 (SEF), A4 (LEF), DLT (SEF), Letter (SEF), Letter (LEF) • Set the paper size dial on the tray to “*” and select the paper size with the operation panel A5 (SEF/LEF), A6 (SEF), B4 (SEF), B5 (SEF/LEF), B6 (SEF), Legal (SEF), Foolscap (SEF), GovernmentLG (SEF), Folio (SEF), F/GL...
  • Page 310 1. Appendices: Specifications...

  • Page 311: Appendices: Preventive Maintenance Tables

    2. Appendices: Preventive Maintenance Tables Preventive Maintenance Tables Maintenance Tables Chart: A4 (LT)/5% Mode: 3 prints/job Ratio: 50% Environment: Normal temperature and humidity Yield may change depending on circumstances and print conditions. Symbol keys: C: Clean, R: Replace Mainframe Item 180K Remarks •...

  • Page 312: Paper Feed Tray Tk2010

    2. Appendices: Preventive Maintenance Tables Item 180K Remarks Registration Roller • Wipe with a damp cloth Registration Sensor • Remove paper dusts Duplex Entrance Roller, Duplex • Wipe with a damp cloth Relay Roller, Duplex Exit Roller Paper Exit Roller, Duplex Reverse •...

  • Page 313: Appendices: Sp Mode Tables

    3. Appendices: SP Mode Tables Service Program Mode Enabling and Disabling Service Program Mode • The Service Program Mode is for use by service representatives only. If this mode is used by anyone other than service representatives for any reason, data might be deleted or settings might be changed.
  • Page 314 3. Appendices: SP Mode Tables Main SP Tables-1 SP1-XXX (Feed) [User LeadEdge Reg] Adjusts the leading edge registration by changing the registration motor operation timing for each mode. 1001 • Increasing a value: an image is moved to the trailing edge of paper. •...

  • Page 315: Main Sp Tables-1

    Main SP Tables-1 [Paper Buckle] This SP eliminates the amount of buckle at the registration roller. • When paper is fed from the paper cassette, before the registration rollers start to rotate the leading edge of the paper stops and hits the nip of the registration rollers and stops.
  • Page 316 3. Appendices: SP Mode Tables [0 or 1 / 0 / 1/step] 1-101-001 Flicker Control ENG* 0: Disabled 1: Enabled [PrintTargetTemp] 1105 Adjusts the target fusing temperature for each paper type. "C" indicates the center of the roller. 1-105-001 C: Plain1 ENG* [120 to 200 / 160 / 1deg/step] 1-105-003 C: Plain2...
  • Page 317 Main SP Tables-1 1-105-026 C:Plain2:Low ENG* [120 to 200 / 150 / 1deg/step] 1-105-027 C:Mid:Thick ENG* [120 to 200 / 155 / 1deg/step] 1-105-028 C:Thin:Low ENG* [120 to 200 / 140 / 1deg/step] 1-105-029 C:Plain:Low ENG* [120 to 200 / 145 / 1deg/step] 1-105-030 C:Thick1:Low ENG* [120 to 200 / 160 / 1deg/step]...
  • Page 318 3. Appendices: SP Mode Tables [Inrush Control] 1135 Enables or disables the setting of Inrush control (0: Disabled, 1: Enabled) 1-135-001 Inrush control ENG* [0 or 1 / 0 / 1/step] [NipWidthMeasuring] 1152 Checks the fusing nip band. 1-152-001 0:OFF 1:ON [0 or 1 / 0 / 1/step] [FusingJamDetect] Disables or enables the consecutive jam error for the fusing unit.
  • Page 319 Main SP Tables-1 [Paper Timing Adj] 1907 Adjusts the timing of paper feed. (A "+" setting broadens paper feed interval, a “-” setting narrows paper feed interval.) [-10 to 10 / 0 / 1mm/step] Adjusts the reverse stop timing of the range from the Registration Sensor OFF 1-907-005 Reverse Stop Posi ENG*...
  • Page 320 3. Appendices: SP Mode Tables 1-908-015 Junc Gate SOL:ON ENG* [-10 to 10 / 0 / 1mm/step] 1-908-017 Junc Gate SOL:OFF ENG* [Fact LeadEdge Reg] 1921 • Increasing a value: an image is moved to the trailing edge of paper. •...
  • Page 321 Main SP Tables-1 [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-041 Tray3: Plain ENG* Reflects adjustment values with no change. [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-042 Tray3: Thick ENG* Adds on to the adjusted values of the Plain paper. [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-051 Tray4: Plain ENG*...
  • Page 322 3. Appendices: SP Mode Tables [-4.0 to 4.0 / 0.0 / 0.1mm/step] The value of this SP adds on to the 1-922-006 Duplex ENG* adjusted values of the front page of each tray. [Fan Cooling Time] 1950 Specifies the operating time of fans after printing. 1-950-002 PCDU Fan ENG* [0 to 600 / 0 / 1sec/step]...
  • Page 323 Main SP Tables-1 1-998-001 reserve01 ENG* 1-998-002 reserve02 ENG* 1-998-003 reserve03 ENG* [0 to 255 / 0 / 1/step] 1-998-004 reserve04 ENG* 1-998-005 reserve05 ENG* 1-998-006 reserve06 ENG* [0.00 to 10.00 / 80 / 0.01%/step] 1-998-007 reserve07 ENG* [227 to 500 / 227 / 1g/step] 1-998-008 reserve08 ENG* [0 to 65535 / 0 / 1/step]...

  • Page 324: Main Sp Tables-2

    3. Appendices: SP Mode Tables Main SP Tables-2 SP2-XXX (Drum) 2001 [C biasControl] [-1350 to -900 / -1020 / 1V/step] C: bias value. 2-001-001 C setting ENG* • This setting is available when the bias control is OFF. [-400 to -200 / -350 / 50V/step] 2-001-002 C(low) setting ENG*...
  • Page 325 Main SP Tables-2 [-450 to -250 / -350 / 5V/step] Displays and adjusts the target background 2-001-014 Pot_ref_mid_Lc1 ENG* potential, Pot, in the Env Division, high humidity. [-450 to -250 / -330 / 5V/step] Displays and adjusts the target background 2-001-015 Pot_ref_mid_Lc2 ENG* potential, Pot, in the Env Division, high...
  • Page 326 3. Appendices: SP Mode Tables [0.80 to 1.20 / 1.00 / 0.01/step] Displays and adjusts the coefficient a1 used for the C-caluculated function F (Vd, AH, 2-001-101 F:Coefficient:a1 ENG* • This setting is available when the bias control is ON. [0.0 to 10.0 / 5.0 / 0.1/step] Displays and adjusts the coefficient a2 that is of the C-caluculated function F (Vd, AH,...
  • Page 327 Main SP Tables-2 [Reg Correct] 2101 The amount of the correction for the main scan position. 2-101-001 Main Dot ENG* [-300 to 300 / 0 / 1dot/step] [Magnification Adj] 2102 Sub Scan Magnification Adjustment 2-102-002 Sub Mag.:N ENG* 2-102-003 Sub Mag.:M ENG* [-1.0 to 1.0 / 0.0 / 0.1%/step] 2-102-004...
  • Page 328 3. Appendices: SP Mode Tables [0.23 to 0.98 / 0.70 / 0.01 uJ/ cm step] 2-104-011 Nomal Discharge ENG* LEDA light emission energy: Quenching pattern Normal speed: Display/Setting [0.23 to 0.98 / 0.70 / 0.01uJ/ cm step] 2-104-012 Low Discharge ENG* LEDA light emission energy: Quenching pattern Low speed: Display/Setting...
  • Page 329 Main SP Tables-2 [0 to 17 / 0 / 1/step] See the selections below. See also page 2-109-001 Pattern Selection 151 "Test Pattern Printing" for checking the procedure. [0 or 1 / 0 / 1/step] 2-109-002 1 Sheet Printing Prints one sheet of a selected test pattern. [0 or 1 / 0 / 1/step] 2-109-003 Cont.
  • Page 330 3. Appendices: SP Mode Tables 2-201-003 DV(-)_offset ENG* [-75 to 75 / 0 / 25v/step] [500000 to 950000 / 500000 / 2-201-011 Line1:L1 ENG* 50000mm/step] [1000000 to 1950000 / 1000000 / 2-201-012 Line2:L2 ENG* 50000mm/step] [2000000 to 2950000 / 3000000 / 2-201-013 Line3:L3 ENG*...
  • Page 331 Main SP Tables-2 [1 to 999 / 50 / 1 / page] Specifies the cumulative sheet count 2-212-001 Sheets:Interrupt ENG* threshold from which the previous drum PCU reverse (forced interrupt) is performed. [1 to 999 / 10 / 1 / page] Specifies the cumulative sheet count 2-212-002 Sheets:JobEnd ENG*...
  • Page 332 3. Appendices: SP Mode Tables [1 to 999 / 3 / 1 / page] Specifies the cumulative sheet count threshold from which the previous drum PCU reverse is performed (Job end). 2-212-008 Sheets:JobEnd2 ENG* • *Available only when PCU Cold Mode is ON in LL environment.
  • Page 333 Main SP Tables-2 [-15 to 15 / 0 / 0.5uA/step] Displays the setting of the offset amount of 2-301-002 T(+)_2_FaceOffset ENG* transfer constant current level during creating an image on the face page. [-15 to 15 / 0 / 0.5uA/step] Displays the setting of the offset amount of 2-301-003 T(+)_2_BackOffset...
  • Page 334 3. Appendices: SP Mode Tables [envi_section] 2411 Displays and adjusts the absolute temperature threshold under low and high humidity on the Env Division in the Environment Correction Control. 2-411-001 AH_LM ENG* [0.0 to 30.0 / 5.5 / 0.5g/m step] 2-411-002 AH_MH ENG* [0.0 to 30.0 / 15.0 / 0.5g/m...
  • Page 335 Main SP Tables-2 [0.1 to 100000.0 / 300.0 / 0.1mg/step] 2-925-002 Supply Threshold ENG* Threshold for judging to supply toner during printing. [0.0 to 10.0 / 2.0 / 0.1/step] 2-925-003 Sup-CoefficientLL ENG* Coefficient for calculating toner amount to supply during printing in LL environment. [0.0 to 10.0 / 1.3 / 0.1/step] 2-925-004 Sup-CoefficientMM ENG*...
  • Page 336 3. Appendices: SP Mode Tables [0 to 300 / 10 / 1sec/step] 2-927-002 Initial Mixing T ENG* Specifies the idle time to mix after completing the quantitative toner supply. [0.0 to 10.0 / 5.0 / 0.1/step] 2-927-003 Ini-Coefficient ENG* Specifies the supply coefficient for initial toner supply.
  • Page 337 Main SP Tables-2 [0 to 100 / 40 / 1count/step] 2-930-006 HH: 178 Lower ENG* Counter for judging the lower limit when toner remaining in the developer detected. [0 to 100 / 35 / 1count/step] 2-930-007 MM: 178 Upper ENG* Counter for judging the upper limit when toner remaining in the developer detected.
  • Page 338 3. Appendices: SP Mode Tables [0 to 100 / 50 / 1count/step] 2-930-016 LL: 160 Lower ENG* Counter for judging the lower limit when toner remaining in the developer detected. [0 to 100 / 48 / 1count/step] 2-930-017 HH:130 Upper ENG* Counter for judging the upper limit when toner remaining in the developer detected.
  • Page 339 Main SP Tables-2 [0 to 300 / 10 / 1sec/step] 2-930-026 Self-Mixing Time ENG* Required time for mixing prior to forcibly execute remaining detection. 2931 [Supply Error] [0 to 10000 / 0 / 1count/step] 2-931-002 0 count ENG* Counter for detecting the SC364. [1 to 50 / 30 / 1count/step] 2-931-003 0 count Threshold...
  • Page 340 3. Appendices: SP Mode Tables 2941 [Related Control] [0 to 10000 / 0 / 1count/step] 2-941-001 closing count ENG* Counter for the front cover open/close. [0 to 100 / 0 / 1count/step] Counter for door open/close, being used 2-941-002 closing count:Upper ENG* to determine to execute the toner supply on door open/close.
  • Page 341 Main SP Tables-2 [0 to 65535 / 0 / 1count/step] 2-990-001 Counter ENG* Holded counter value used for calculating [2000 to 60000 / 14400 / 1count/step] 2-990-002 Lower ENG* Lower threshold in the forced stopped condition [2000 to 60000 / 15000 / 1count/step] 2-990-003 Upper ENG* Upper threshold in the forced stopped...

  • Page 342: Main Sp Tables-3

    3. Appendices: SP Mode Tables Main SP Tables-3 SP3-XXX (Process) [Days Before End] 3098 Switches the near end timing: days before end toner [0 to 2 / 1 / 1/step] 0: earlier 3-098-001 Toner ENG* 1: normal 2: later [Dev Bias Control] 3501 Development Bias Control: On/Off designation.
  • Page 343 Main SP Tables-3 3-920-002 Mode select ENG* [0 or 1 / 0 / 1/step]...

  • Page 344: Main Sp Tables-5

    3. Appendices: SP Mode Tables Main SP Tables-5 SP5-XXX (Mode) [mm/inch Display Selection] 5024 Selects whether mm or inches are used in the display. Note: After selecting the number, you must turn the main power switch off and on. [0 or 1 / 1 / 1/step] 5-024-001 0:mm 1:inch CTL* 0: mm (Europe/Asia)
  • Page 345 Main SP Tables-5 [0 to 2 / 0 / 1/step] 0: Function disable 1: SDK application 5-074-091 Function Setting CTL* 2: MFP browser application Selects the application to show up when pressed the home key. [0x00 to 0xFFFF FFFF / 0h / 1/step] 5-074-092 Product ID CTL* Sets the Application product ID.
  • Page 346 3. Appendices: SP Mode Tables [Power Setting] 5191 Shifts to the power save mode or not. [0 or 1 / 1 / 1/step] 5-191-001 Power Str CTL* 0: OFF 1: ON [Limitless Sw] 5195 Sets limitless paper feed. 5-195-001 - CTL* [0 or 1 / 0 / 1/step] [Set Time]...
  • Page 347 Main SP Tables-5 [0 or 1 / - / 1/step] 0: Disabled 1: Enabled (Default) 1: NA and EUR 0: ASIA and others 5-307-001 Setting CTL* Enables or disables the summer time mode. • Make sure that both SP5-307-3 and -4 are correctly set.
  • Page 348 3. Appendices: SP Mode Tables [- / 11100200h / -] Specifies the end setting for the summer time mode. There are 8 digits in this SP. 1st and 2nd digits: The month. [1 to 12] 3rd digit: The week of the month. [0 to 5] 5-307-004 Rule Set(End) CTL* 4th digit: The day of the week.
  • Page 349 Main SP Tables-5 5-401-210 SDK2 UniqueID CTL* 5-401-211 SDK2 Certification Method CTL* 5-401-220 SDK3 UniqueID CTL* [ - / 0 / - ] 5-401-221 SDK3 Certification Method CTL* 5-401-230 SDK Cert CTL* 5-401-240 Detail Option CTL* [Accsss Control] Bit0: SDKJ Authentication -0: Panel Type -1: Remote Type Bit1: Using user code setup...
  • Page 350 3. Appendices: SP Mode Tables [User Code Count Clear] 5404 Clears the counts for the user codes assigned by the key operator to restrict the use of the machine. Press [Execute] to clear. [- / - / -] 5-404-001 - [Execute] 5411 [LDAP-Certification]...
  • Page 351 Main SP Tables-5 [00000000 to 11111111 (00H to ffH) / 00000000 / 1/step] 0x01:AES256-CTS-HMAC-SHA1-96 0x02:AES128-CTS-HMAC-SHA1-96 5-412-100 Encrypt Mode CTL* 0x04:DES3-CBC-SHA1 0x08:RC4-HMAC 0x10:DES-CBC-MD5 0xFF(0x1F):ALL [Lockout Setting] 5413 Sets the lockout setting for local address book. [0 or 1 / 0 / 1/step] 0: OFF 5-413-001 Lockout On/Off CTL*...
  • Page 352 3. Appendices: SP Mode Tables [0 or 1 / 0 / 1/step] 0: OFF 5-414-001 Mitigation On/Off CTL* 1: ON Switches on/off masking of continuously used IDs and passwords that are identical. [0 to 60 / 15 / 1min./step] Sets the length of time for excluding 5-414-002 Mitigation Time CTL* continuous access for identical user IDs...
  • Page 353 Main SP Tables-5 [0 to 500 / 100 / 1time/step] Sets a limit on access attempts when an 5-417-001 Permissible Number CTL* excessive number of attempts are detected for MFP features. [10 to 30 / 10 / 1sec/step] 5-417-002 Attack Detect Time CTL* Sets the length of time for monitoring the frequency of access to MFP features.
  • Page 354 3. Appendices: SP Mode Tables [Authentication Error Code] 5481 Determines how the authentication failures are displayed. [0 or 1 / 0 / 1/step] 0: Display OFF 1: Display ON 5-481-001 System Log Disp CTL* Determines whether an error code appears in the system log after a user authentication failure occurs.
  • Page 355 Main SP Tables-5 [0 to 255 / NA/AA/CHN:15, EU:17 / 1hundred/step] 5-505-001 - CTL* 0: Alarm Off [Supply/CC Alarm] 5507 Enables or disables the notifying a supply call via the @Remote. [0 or 1 / 0 / 1/step] Switches the control call on/off for the paper supply.
  • Page 356 3. Appendices: SP Mode Tables 5-507-081 Toner Call Thresh CTL* [10 to 90 / 10 / 10%/step] 5-507-128 Interval: Others CTL* 5-507-132 Interval: A3 CTL* 5-507-133 Interval: A4 CTL* 5-507-134 Interval: A5 CTL* [250 to 10000 / 1000 / 1page/step] 5-507-141 Interval: B4 CTL* The "Paper Supply Call Level: nn"...
  • Page 357 Main SP Tables-5 5-515-001 SC Call CTL* 5-515-002 Service Parts Near End Call CTL* 5-515-003 Service Parts End Call CTL* 5-515-004 User Call CTL* 5-515-006 Communication Test Call CTL* [0 or 1 / 1 / 1/step] 5-515-007 Machine Information Notice CTL* 0: OFF 5-515-008 Alarm Notice...
  • Page 358 3. Appendices: SP Mode Tables 5-745-211 Contoroller Standby CTL* 5-745-212 STR CTL* 5-745-213 Main Power Off CTL* 5-745-214 Scanning and Printing CTL* 5-745-215 Printing CTL* [0 to 9999 / 0 / 1/step] 5-745-216 Scanning CTL* 5-745-217 Engine Standby CTL* 5-745-218 Low Power Consumption CTL* 5-745-219 Silent condition CTL*...
  • Page 359 Main SP Tables-5 [ - / - / - ] [Execute] Initializes default system settings, SCS 5-801-003 SCS (System Control Service) settings, operation display coordinates, and ROM update information. [ - / - / - ] 5-801-004 IMH Memory Clr [Execute] [ - / - / - ] 5-801-005 MCS...
  • Page 360 3. Appendices: SP Mode Tables [ - / - / - ] [Execute] 5-801-011 NCS All setting of Network Setup (User Menu) (NCS: Network Control Service) [ - / - / - ] [Execute] 5-801-014 Clear DCS Setting Initializes the DCS (Delivery Control Service) settings.
  • Page 361 Main SP Tables-5 5-801-025 websys [ - / - / - ] 5-801-026 PLN [Execute] 5-801-027 SAS [INPUT Check] 5803 See page 131 "Input Check Table" [OUTPUT Check] 5804 See page 133 "Output Check Table" [SC Reset] 5810 Cancel SC of the CE cancellation. [- / - / -] 5-810-001 Fusing SC Reset [Execute]...
  • Page 362 3. Appendices: SP Mode Tables [up to 16 / - / 1/step] Sets the fax or telephone number for a service representative. This number is 5-812-002 Facsimile CTL* printed on the Counter List. This can be up to 20 characters (both numbers and alphabetic characters can be input).
  • Page 363 Main SP Tables-5 [0 or 1 / 0 / 1/step] 0: No. SSL used. 1: Yes. SSL not used. 5-816-007 SSL Disable CTL* Controls if RCG (Remote Communication Gate) confirmation is done by SSL during an RCG send for the @Remote over a network interface.
  • Page 364 3. Appendices: SP Mode Tables [0 or 1 / 1 / 1/step] 0: RFU is executed whenever update request is received. 5-816-013 RFU Timing CTL* 1: RFU is executed only when the machine is in the sleep mode. Selects the timing for the remote firmware updating.
  • Page 365 Main SP Tables-5 [up to 127 / - / 1/step] This SP sets the address of the proxy server used for communication between the RCG device and the gateway. Use this SP to set up or display the customer proxy server address.
  • Page 366 3. Appendices: SP Mode Tables [up to 31 / - / 1/step] This SP sets the HTTP proxy certification password. 5-816-066 HTTP Proxy AutPass CTL* • The length of the password is limited to 31 characters. Any character beyond the 31st character is ignored. •...
  • Page 367 Main SP Tables-5 [ - / - / - ] Cer Updt Cond CTL* Displays the status of the certification update. The certification used by Embedded RC Gate is set correctly. The certification request (setAuthKey) for update has been received from the GW URL and certification is presently being updated.
  • Page 368 3. Appendices: SP Mode Tables [ - / - / - ] Displays a number code that describes the Cer Abnml Cause CTL* reason for the request for update of the certification. Normal. There is no request for certification update in progress. Request for certification update in progress.
  • Page 369 Main SP Tables-5 [ - / - / - ] 5-816-088 CERT:PAC Vsn CTL* Displays the PAC version of the @Remote certification. [ - / - / - ] Displays ID2 for the @Remote certification. Spaces are displayed as underscores (_). 5-816-089 CERT:ID2 Code CTL* Asterisks (*) indicate that no @Remote...
  • Page 370 3. Appendices: SP Mode Tables [ - / 1 / - ] 5-816-102 CERT:Encrypt Lv CTL* Displays cryptic strength of the NRS certification. [ - / - / - ] 5-816-200 Poling Man Exc CTL* [Execute] Executes the center polling manually. [0 to 4 / 0 / 1/step] Displays a number that indicates the status of the @Remote service device.
  • Page 371 Main SP Tables-5 [0 to 255/ 0 / 1/step] Displays a number that indicates the result of the inquiry executed with SP5816-203. 0: Succeeded 1: Inquiry number error 3: Proxy error (proxy enabled) 5-816-204 Instl:Ref Rslt CTL* 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error...
  • Page 372 3. Appendices: SP Mode Tables Instl:ErrorCode CTL* [-2147483647 to 2147483647 / - ] 5-816-208 Cause Code Meaning -11001 Chat parameter error -11002 Chat execution error -11003 Unexpected error Illegal Modem Parameter Cutting process occurred during -11004 modem communication. NCS reboot occurred during modem -11005 communication.
  • Page 373 Main SP Tables-5 Attempted dial up overseas without -2385 the correct international prefix for the telephone number. -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service -2391 Two registrations for same device Error Caused by Response -2392 Parameter error...
  • Page 374 3. Appendices: SP Mode Tables [- / - / -] 5-816-250 Print Com Log [Execute] 5821 [Remote Service Address] [00000000h to FFFFFFFFh / 00000000h / 1/step] 5-821-002 RCG IP Address CTL* Sets the IP address of the RCG (Remote Communication Gate) destination for call processing at the remote service center.
  • Page 375 Main SP Tables-5 1284 Compatiblity 5-828-050 CTL* [- / - / -] (Centro) 5-828-052 ECP (Centro) CTL* [- / - / -] [0 or 1 / 0 / 1 /step] Switches the job spooling on and off. 5-828-065 Job Spooling CTL* 0: No spooling 1: Spooling enabled...
  • Page 376 3. Appendices: SP Mode Tables [ - / - / - ] Shows which protocols have been used with the network. 0: Off (Not used the network with the protocol.) 1: On (Used the network with the protocol once or more.) bit0: IPsec, bit1: IPv6, bit2: IEEE 802.
  • Page 377 Main SP Tables-5 [ - / - / - ] This is the IPv6 local address link referenced on the Ethernet or wireless LAN (802.11b) in Active IPv6 Link Local the format: 5-828-145 CTL* Address "Link Local Address" + "Prefix Length" The IPv6 address consists of a total 128 bits configured in 8 blocks of 16 bits each.
  • Page 378 Consumable Supplier bit2-15: Reserved (all) [0 or 1 / 1 / 1 /step] Displays or does not display the link to Net RICOH on the top page and link page of the 5-828-237 Web shop Link CTL* web system.
  • Page 379 Main SP Tables-5 [ - / - / - ] 5-828-243 Web Link2 URL CTL* Same as "-240" [ - / 1 / - ] 5-828-244 Web Link2 visible CTL* Same as "-241" 5-828-249 DHCPv6 DUID CTL* [- / - / -] [HDD] 5832 Initializes the hard disk.
  • Page 380 3. Appendices: SP Mode Tables 5-842-001 Setting 1 [- / 00000000 / -] 5-842-002 Setting 2 5844 [USB] [ - / 0x04 / - ] Sets the speed for USB data transmission. 5-844-001 Transfer Rate CTL* 0x01: Full Speed 0x04: Auto Change [ - / 5CAh / - ] 5-844-002 Vendor ID CTL*...
  • Page 381 Main SP Tables-5 [ - / - / - ] Sets the serial number to be used by the USB PnP when "Function Enable (Level 2) set so the USB Serial No. can have a common name (SP5-844-005). • Make sure that this entry is the same as 5-844-007 PnP Serial Number CTL* the serial number in use.
  • Page 382 3. Appendices: SP Mode Tables 5846 [UCS Setting] [1 to 255 / 60 / 1/step] 5-846-010 LDAP Search TOut CTL* Sets the length of the timeout for the search of the LDAP server. [- / - / -] [Execute] This SP must be executed immediately after installation of an HDD unit in a basic machine that previously had no HDD.
  • Page 383 Main SP Tables-5 [0 to 30 / 0 /1/step] 0: Unconfirmed 1: SD Slot 1 2: SD Slot 2 5-846-043 AddrB Media CTL* 3: SD Slot 3 4: USB Flash ROM 10: SD Slot 10 20: HDD 30: Nothing [ - / - / - ] [Execute] 5-846-047 Ini Local AddrB Clears the local address book information,...
  • Page 384 3. Appendices: SP Mode Tables [- / - / -] [Execute] Deletes the address book data from the SD card in the service slot. Deletes only the files that were uploaded from this machine. 5-846-053 Clear Backup Info This feature does not work if the card is write-protected.
  • Page 385 Main SP Tables-5 [0 to 32 / 0 / 1/step] Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to upper case and sets the length of the password. 5-846-062 Compl Opt1 CTL* •...
  • Page 386 3. Appendices: SP Mode Tables 5-848-004 ac:UD [4bit assign / 00000010 / bit switch] 5-848-009 ac:Job Ctrl 5-848-011 ac:Dev Mng [4bit assign / 00000000 / bit switch] 5-848-022 ac:Uadmin [4bit assign / 0000 / bit switch] 5-848-024 ac:Log 0000: No access control 0001: Access control [LogTrans] 5848...
  • Page 387 Main SP Tables-5 [0 or 1 / 0 / 1/step] Sets the operation mode for the Bluetooth Unit. 5-851-001 Mode 0: Public 1: Private [Remote ROM Update] Allows reception of firmware data via the local port (IEEE 1284) during a remote 5856 ROM update, when the value set to “1”.
  • Page 388 3. Appendices: SP Mode Tables [ - / 20371212 / -] 5-857-102 End Date CTL* Sets end date of the debug log output. [ - / - / - ] 5-857-103 All Logs CTL* [Execute] Obtains all debug logs. [ - / - / - ] 5-857-104 ControllerLogs CTL* [Execute]...
  • Page 389 Main SP Tables-5 [0 to 1 / 0 / 1 /step ] This setting determines whether the transmission connects with the POP server first for certification before it connects to the 5-860-007 POP before SMTP CTL* SMTP server for sending. 0: Off 1: On [0 to 10000 / 300 / 1 /step ]...
  • Page 390 3. Appendices: SP Mode Tables [2 to 1440 / 3 / 1/ - ] 5-860-017 Mail Rx Interval CTL* This SP sets the timing for mail received at regular intervals. [ 0 to 2 / 0 / 1 /step ] This SP setting determines whether received mail is stored on the server.
  • Page 391 Main SP Tables-5 [ - / 00000000 / -] Occasionally, SMTP certification may fail with encryption enabled for the SMTP server. This can occur if the SMTP server does not meet RFC standards. In such cases you can use this SP to set the SMTP certification method directly.
  • Page 392 3. Appendices: SP Mode Tables [RAM Disk Setting] Enables or disables the email sending/receiving function. Although the RAM Disk size for receiving email can be configured with this setting, the 5869 system will manage the size because the size (MB) depends on each machine. The RAM Disk will be created during gwinit started, thus it will be applied with the main power OFF/ON after SCS(SP) writes the size on the NVRAM of gwinit.
  • Page 393 Main SP Tables-5 [- / - / -] [Execute] This SP copies back the application programs 5-873-002 UndoExec from an SD card to the original SD card. Use this menu when you have mistakenly copied some programs by using "Move Exec" (SP5873-1).
  • Page 394 3. Appendices: SP Mode Tables [SD GetCounter] This SP sends a text file to an SD card inserted in SD card Slot 2 (lower slot). The operation stores. The file is stored in a folder created in the root directory of the SD card called SD_COUNTER.
  • Page 395 Main SP Tables-5 [ExternalCountSet] 5894 Switch the Charge Mode of External Mech Count 5-894-001 SW Change Mode ENG* [0 to 2 / 0 / 1/step] [Plug & Play] Selects the brand name and the production name for Windows Plug & Play. This information is stored in the NVRAM.
  • Page 396 3. Appendices: SP Mode Tables 5-990-002 SP 5-990-004 Logging Data 5-990-005 Diagnostic Report [- / - / -] [Execute] 5-990-006 Non-Default Press “Execute” key to start printing the 5-990-007 NIB Summary SMC sheets. 5-990-024 SDK/J Summary 5-990-025 SDK/J Appli. Info 5-990-026 Printer SP [SP Text Mode] 5992...
  • Page 397 Main SP Tables-5 5-997-004 RAPI [0 to 3 / 0 / 1 / step] 5-997-005 ENGINE [0 to 3 / 0 / 1 / step] 5-997-006 THREAD [0 to 3 / 0 / 1 / step] 5-997-007 THREAD_OBJ [0 to 3 / 0 / 1 / step] 5-997-008 STS_TREE [0 to 3 / 0 / 1 / step] 5-997-009 TREE_INIT...

  • Page 398: Main Sp Tables-7

    3. Appendices: SP Mode Tables Main SP Tables-7 SP7-XXX (Data Log) [Total SC] Stores total SC occurring count. 7401 If the same SC codes are detected continuously and total counter is not increasing, it only logs once in case of deleting other SC code logs. 7-401-001 SC Counter CTL* [0 to 65535 / - / 1/step]...
  • Page 399 Main SP Tables-7 [SC990 / SC991 History] Logs and displays the SC990 / SC991 detected. The 10 most recently detected SC. 7404 • If the same SC codes are detected continuously and total counter is not increasing, it only logs once in case of deleting other SC code logs. 7-404-001 Latest CTL* 7-404-002 Latest 1...
  • Page 400 3. Appendices: SP Mode Tables 7-504-003 Tray1: On CTL* 7-504-004 Tray2: On CTL* 7-504-005 Tray3: On CTL* 7-504-006 Tray4: On CTL* 7-504-008 Bypass: On CTL* [0000 to 9999 / - / 1/step] 7-504-009 Duplex: On CTL* 7-504-013 Transport 2: On CTL* 7-504-014 Transport 3: On CTL*...
  • Page 401 Main SP Tables-7 7-506-005 A4 LEF CTL* 7-506-006 A5 LEF CTL* 7-506-014 B5 LEF CTL* 7-506-038 LT LEF CTL* [0000 to 9999 / 0 / 1/step] 7-506-044 HLT LEF CTL* 7-506-132 A3 SEF CTL* 7-506-133 A4 SEF CTL* 7-506-134 A5 SEF CTL* 7-506-141 B4 SEF...
  • Page 402 3. Appendices: SP Mode Tables 7-507-006 Latest 5 CTL* 7-507-007 Latest 6 CTL* 7-507-008 Latest 7 CTL* [0 to 9999 / 0 / 1 sheets/step] 7-507-009 Latest 8 CTL* 7-507-010 Latest 9 CTL* [Paper Jam Count by Location] 7514 Total counter of transfer paper jam by each incidence place. Displays occurring count of transfer paper jams by each incidence place.
  • Page 403 Main SP Tables-7 7-514-053 Transport 2: Off CTL* 7-514-054 Transport 3: Off CTL* 7-514-057 Transport 4: Off CTL* [0000 to 9999 / - / 1/step] 7-514-060 Registration: Off CTL* 7-514-063 Paper Exit: Off CTL* 7-514-066 Duplex Inverter: Off CTL* 7516 [PaperSize Jam Cnt] 7-516-005 A4 LEF...
  • Page 404 3. Appendices: SP Mode Tables 7-520-001 Record1 CTL* 7-520-002 Record2 CTL* 7-520-003 Record3 CTL* [- / - / -] 7-520-004 Record4 CTL* 7-520-005 Record5 CTL* 7-520-006 Record6 CTL* 7-520-007 Record7 CTL* 7-520-008 Record8 CTL* [- / - / -] 7-520-009 Record9 CTL* 7-520-010...
  • Page 405 Main SP Tables-7 7-803-012 Distance PCDU ENG* 7-803-013 Distance Fuser ENG* [0 to 999999999 / 0 / 1mm/step] 7-803-014 Distance Trans. ENG* 7-803-022 Usage PCDU ENG* 7-803-023 Usage Fuser ENG* 7-803-024 Usage Trans. ENG* [0 to 255 / 0 / 1%/step] 7-803-025 Usage Feed ENG* 7-803-026 Usage Fric.
  • Page 406 3. Appendices: SP Mode Tables [0 to 999999999 / 0 / 1mm/step] 7-805-002 Distance PCDU ENG* Counter for PCDU control. 7806 [FuserUnitLog] 7-806-001 Cleaning ENG* [0 to 9999 / 0 / 1sheet/step] 7-806-002 Cleaning:LastTime ENG* [0 to 9999 / 0 / 1sheet/step] [Reset-SC/Jam] Resets the SC, paper, original, and total jam counters.
  • Page 407 Main SP Tables-7 7-850-004 Refresh Dist. ENG* [0 to 999999999 / 0 / 1mm/step] PCU running distance 7-850-005 Toner Input Dist. ENG* [Assert Info.] 7901 Displays the detail information of SC990 that occurred lastly. 7-901-001 File Name CTL* 7-901-002 Number of Lines CTL* [- / - / -] 7-901-003 Location...
  • Page 408 3. Appendices: SP Mode Tables 7-910-155 RPGL CTL* 7-910-156 CTL* 7-910-157 RTIFF CTL* [- / - / -] 7-910-158 CTL* 7-910-159 PCLXL CTL* 7-910-160 MSIS CTL* 7-910-162 CTL* 7-910-165 CTL* [- / - / -] 7-910-166 IPDS CTL* 7-910-168 MediaPrint:TIFF CTL* 7-910-169 CTL*...
  • Page 409 Main SP Tables-7 7911 [Firmware Version] 7-911-001 System CTL* 7-911-002 Engine CTL* 7-911-018 NetworkSupport CTL* [- / - / -] 7-911-023 HDD Format Option CTL* 7-911-132 NetWare CTL* 7-911-150 RPCS CTL* 7-911-151 CTL* 7-911-152 RPDL CTL* [- / - / -] 7-911-153 CTL* 7-911-154...
  • Page 410 3. Appendices: SP Mode Tables 7-911-184 FONT4 CTL* 7-911-185 FONT5 CTL* 7-911-200 Factory CTL* [- / - / -] 7-911-202 NetworkDocBox CTL* 7-911-204 Printer CTL* 7-911-210 CTL* 7-911-211 Websupport CTL* 7-911-213 SDK1 CTL* [- / - / -] 7-911-214 SDK2 CTL* 7-911-215 SDK3...
  • Page 411 Main SP Tables-7 7-931-013 Toner End [- / - / -] 7-931-014 Refill Flag 7-931-015 R:Total Cnt. 7-931-016 E:Total Cnt. [0 to 99999999 / 0 / 1sheet/step] 7-931-017 Unit Output Cnt. 7-931-018 Install Date [- / - / -] 7-931-019 Toner End Date 7-931-020 Total Consump [0.0 to 10000000.0 / 0.0 / 0.1mg/step] 7-931-021 PCDU Distance...
  • Page 412 3. Appendices: SP Mode Tables 7-932-010 Control Distance [0 to 999999999 / 0 / 1mm/step] 7-932-011 PM Chg Sheets [0 to 999999 / 0 / 1sheet/step] 7-932-012 PM Chg Distance [0 to 999999999 / 0 / 1mm/step] 7-932-013 Cleaning1Count [0 to 65535 / 0 / 1count / step] 7-932-014 Cleaning2Count [Toner Info.
  • Page 413 Main SP Tables-7 7-935-019 5:R:Total Cnt. ENG* [0 to 99999999 / 0 / 1/step] 7-935-020 5:Refill Flag ENG* 7-935-021 1:Toner End ENG* 7-935-022 2:Toner End ENG* [- / - / -] 7-935-023 3:Toner End ENG* 7-935-024 4:Toner End ENG* 7-935-025 5:Toner End ENG* [PCDU Log] 7936...
  • Page 414 3. Appendices: SP Mode Tables [0 to 2 / 1 / 1/step] 0: Earlier 7-952-002 PCDU ENG* 1: Normal 2: Later [Total Counter] 7993 Sheet number counter: Engine: Total 7-993-001 - ENG* [0 to 99999999 / 0 / 1/step]...

  • Page 415: Main Sp Tables-8

    Main SP Tables-8 Main SP Tables-8 Overview Most of the SPs in this group are prefixed with a letter that indicates the mode of operation (the mode of operation is referred to as an "application"). Before reading the Group 8 Service Table, make sure that you understand what these prefixes mean.
  • Page 416 3. Appendices: SP Mode Tables Abbreviation What it means ColCr Color Create ColMode Color Mode Comb Combine Comp Compression Deliv Delivery Designated Application. The application (Print) used to store the job on DesApl the document server, for example. Dev Counter Development Count, no.

  • Page 417: Sp8-Xxx (Data Log 2)

    Main SP Tables-8 Abbreviation What it means Print Job Manager/Desk Top Editor: A pair of utilities that allows print jobs to be distributed evenly among the printers on the network, and Palm 2 allows files to move around, combined, and converted to different formats.
  • Page 418 3. Appendices: SP Mode Tables 8387 [O:Total PrtPGS] [0 to 99999999 / 0 / 1/step] These SPs count the number of pages 8-38x-001 Field Number CTL* printed by the customer. The counter for the application used for storing the pages increments. •...
  • Page 419 Main SP Tables-8 [P:PrtPGS/Dup Comb] 8424 These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by the printer application. [O:PrtPGS/Dup Comb] 8427 These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by Other applications 8-42x-001 Simplex>...
  • Page 420 3. Appendices: SP Mode Tables 8-42x-019 2-in-1 + Magazine CTL* 8-42x-020 4-in-1 + Magazine CTL* 8-42x-021 6-in-1 + Magazine CTL* [0 to 99999999 / 0 / 1/step] 8-42x-022 8-in-1 + Magazine CTL* 8-42x-023 9-in-1 + Magazine CTL* 8-42x-024 16-in-1 + Magazine CTL* •...
  • Page 421 Main SP Tables-8 [O:PrtPGS/Ppr Size] 8447 These SPs count by print paper size the number of pages printed by Other applications. 8-44x-001 A3 CTL* 8-44x-002 A4 CTL* 8-44x-003 A5 CTL* [0 to 99999999 / 0 / 1/step] 8-44x-004 B4 CTL* 8-44x-005 B5 CTL* 8-44x-006 DLT...
  • Page 422 3. Appendices: SP Mode Tables 8-451-007 Tray 6 CTL* 8-451-008 Tray 7 CTL* 8-451-009 Tray 8 CTL* 8-451-010 Tray 9 CTL* 8-451-011 Tray 10 CTL* Currently not used. 8-451-012 Tray 11 CTL* 8-451-013 Tray 12 CTL* 8-451-014 Tray 13 CTL* 8-451-015 Tray 14 CTL* 8-451-016 Tray 15...
  • Page 423 Main SP Tables-8 8-46x-005 Normal (Back) CTL* 8-46x-006 Thick (Back) CTL* [0 to 99999999 / 0 / 1/step] 8-46x-007 OHP CTL* 8-46x-008 Other CTL* [T:PrtPGS/FIN] 8521 These SPs count by finishing mode the total number of pages printed by all applications.
  • Page 424 3. Appendices: SP Mode Tables [0 to 99999999 / 0 / 1/step] 8-52x-013 Perfect-Bind CTL* Perfect Binder [0 to 99999999 / 0 / 1/step] 8-52x-014 Ring-Bind CTL* Ring Binder • If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted.
  • Page 425 Main SP Tables-8 [O:Counter] 8591 These SPs count the totals for A3/DLT paper use, number of duplex pages printed, and the number of staples used. These totals are for Other (O:) applications only. 8-591-001 A3/DLT CTL* [0 to 99999999 / 0 / 1/step] 8-591-002 Duplex CTL* [T:CoverageCounter]...
  • Page 426 3. Appendices: SP Mode Tables [Toner_Botol_Info.] This SP displays the number of already replaced toner bottles. 8781 NOTE: Currently, the data in SP7-833-011 through -014 and the data in SP8-781-001 through -004 are the same. 8-781-001 BK CTL* [0 to 9999999 / 0 / 1/step] [Toner Remain] 8801 This SP displays the percent of toner remaining for each color.
  • Page 427 Main SP Tables-8 8-851-011 0 to 2%: BK CTL* 8-851-021 3 to 4%: BK CTL* [0 to 99999999 / 0 / 1/step] 8-851-031 5 to 7%: BK CTL* 8-851-041 8 to 10%: BK CTL* [Cvr Cnt: 11-20%] 8861 This SP displays the number of scanned sheets on which the coverage of each color is from 11% to 20%.
  • Page 428 3. Appendices: SP Mode Tables [Cvr Cnt/Total] 8921 This SP displays the total coverage and total printout number for each color. 8-921-001 Coverage (%) Bk CTL* [0 to 2147483647 / 0 / 1%/step] 8-921-011 Coverage /P: Bk CTL* [0 to 99999999 / 0 / 1/step] [Machine Status] These SPs count the amount of time the machine spends in each operation mode.
  • Page 429 Main SP Tables-8 [0 to 99999999 / 0 / 1/step] 8-941-007 PrtJam CTL* Total time when paper jams have been staying during printing. [0 to 99999999 / 0 / 1/step] 8-941-008 OrgJam CTL* Total time when original jams have been staying during scanning.
  • Page 430 3. Appendices: SP Mode Tables 8-999-001 Total CTL* 8-999-007 Printer:BW CTL* [0 to 99999999 / 0 / 1/step] 8-999-012 A3DLT CTL* 8-999-013 Duplex CTL* 8-999-027 Printer: BW(%) CTL* [0 to 2147483647/ 0 / 1/step]...

  • Page 431: Input And Output Check

    Input and Output Check Input and Output Check Input Check Table 5803 [INPUT Check] [0 to 15 / 0 / 1/step] Bit0-3: Paper size Bit4-7: Not used 0:A3T, 1:A4T, 2:A4Y, 3:A5T, 5-803-001 Paper Size 4:A5Y, 5:A6T, 6:DLTT, 7:LGT, 8:LTT, 9:LTY, 10:Custom size, 11:B4T, 12:B5T, 13:B5Y, 14:B6T, 15:No Cassete 5-803-002...
  • Page 432 3. Appendices: SP Mode Tables 5-803-012 Rear Interlock [0 or 1 / 0 / 1/step] 0: Open 5-803-013 Front Interlock 1: Closed [0 or 1 / 0 / 1/step] 5-803-017 Fusing Unit New 0: Used 1: New [0 or 1 / 0 / 1/step] 5-803-018 Fusing Unit Set 0: Set...

  • Page 433: Output Check Table

    Input and Output Check 5-803-087 BANK1:Relay SN 5-803-088 BANK2:Relay SN [0 or 1 / 0 / 1/step] 5-803-089 BANK3:Relay SN 0: Does not contain paper 5-803-092 BANK1:Paper End 1: Contains paper 5-803-093 BANK2:Paper End 5-803-094 BANK3:Paper End 5-803-095 BANK1:Paper Size [- / 0 / 1/step] Bit0: SW1 5-803-096...
  • Page 434 3. Appendices: SP Mode Tables 5-804-014 Drum Fan: High 5-804-015 Drum Fan: Low 5-804-016 Registration CL [0 or 1 / 0 / 1/step] 5-804-017 Paper Feed CL 5-804-018 Feed Connect CL 5-804-019 Duplex CL 5-804-020 Bypass:Feed CL 5-804-021 Bypass:Tray CL [0 or 1 / 0 / 1/step] 5-804-022 Toner Supply CL 5-804-023 Exit Junc SOL...
  • Page 435 Input and Output Check 5-804-035 ExtRevMt:CCW:Hi 5-804-036 ExtRevMt:CCW:Mid 5-804-037 ExtRevMt:CCW:Low [0 or 1 / 0 / 1/step] 5-804-163 BANK1:Motor:High 5-804-164 BANK1:Motor:Mid 5-804-165 BANK1:Motor:Low 5-804-166 BANK2:Motor:High 5-804-167 BANK2:Motor:Mid 5-804-168 BANK2:Motor:Low [0 or 1 / 0 / 1/step] 5-804-169 BANK3:Motor:High 5-804-170 BANK3:Motor:Mid 5-804-171 BANK3:Motor:Low 5-804-172 BANK1:Feed CL 5-804-173 BANK2:Feed CL...

  • Page 436: Printer Service Mode

    3. Appendices: SP Mode Tables Printer Service Mode SP1-XXX (Service Mode) 1001 [Bit Switch] 001 Bit Switch 1 Settings bit 0 bit 1 bit 2 bit 3 No I/O Timeout Disabled Enabled Enables/Disables MFP I/O Timeouts. If enabled, the MFP I/O Timeout setting will have no affect.
  • Page 437 Printer Service Mode 002 Bit Switch 2 Settings bit 0 bit 1 bit 2 bit 3 [PCL5e/c,PS]: PDL Auto Switching Enabled Disabled Enables/Disables the MFPs ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly.
  • Page 438 3. Appendices: SP Mode Tables 004 Bit Switch 4 Settings bit 0 bit 1 bit 2 bit 3 IPDS print-side reversal Disabled Enabled If enabled, the simplex pages of IPDS jobs will be printed on the front side because of printing on the back side of the page. This might reduce printing speed. bit 4 bit 5 bit 6...
  • Page 439 Printer Service Mode 005 Bit Switch 5 Settings Show "Collate Type", "Staple Type" and "Punch Disabled Enabled Type" buttons on the operation panel. If enabled, users will be able to configure a Collate Type, Staple Type, and Punch bit 0 Type from the operation panel.
  • Page 440 3. Appendices: SP Mode Tables bit 3 [PS] PS Criteria Pattern3: Pattern1: A The larger small number the pattern of PS tags and number, the headers greater the number of criterion used. Change the number of PS criterion used by the PS interpereter to determine whether a job is PS data or not.
  • Page 441 Printer Service Mode 006 Bit Switch 6 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch] 007 Bit Switch 7 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6...
  • Page 442 3. Appendices: SP Mode Tables 008 Bit Switch 8 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch]...
  • Page 443 Printer Service Mode 009 Bit Switch 9 Settings bit 0 Disabled Enabled PDL Auto Detection timeout of jobs submitted via (Immediatel USB or Parallel Port (IEEE 1284). (10 seconds) To be used if PDL auto-detection fails. A failure of PDL autodetection doesn't necessarily mean that the job can't be printed.
  • Page 444 3. Appendices: SP Mode Tables 009 bit 5 Display UTF-8 text in the operation panel Enabled Disabled Enabled (=0): Text composed of UTF-8 characters can be displayed in the operation panel. Disabled (=1): UTF-8 characters cannot be displayed in the operation panel. For example, job names are sometimes stored in the MIB using UTF-8 encoded characters.
  • Page 445 Printer Service Mode 010 Bit Switch A Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 Store and Skip Errored Job locks the queue Queue is not Queue locked locked after after SSEJ SSEJ If this is 1, then after a job is stored using Store and Skip Errored Job (SSEJ), new jobs cannot be added to the queue until the stored job has been completely printed.
  • Page 446 3. Appendices: SP Mode Tables 011 Bit Switch B Settings bit 0 bit 1 Print job interruption Does not Allow allow interruption interruption 0 (default): Print jobs are not interrupted. If a job is promoted to the top of the print queue, it will wait for the currently printing job to finish.
  • Page 447 Printer Service Mode bit 4 Add "Apply Auto Paper Select" is the condition that decides if the device's paper size or paper type Disabled Enabled should be overwritten. If this BitSwitch is set to "1" (enabled), the "Apply Auto Paper Select" setting will decide if the paper size or paper type that is specified in the device settings should be overwritten by the job's commands when "Tray Setting Priority"...
  • Page 448 3. Appendices: SP Mode Tables [- / - / -] 1-003-003 Delete Program *CTL [Execute] [Print Summary] 1004 Prints the service summary sheet (a summary of all the controller settings). [- / - / -] 1-004-001 Print Printer Summary [Execute] 1005 [Display Version] [ - / - / - ]...
  • Page 449 Printer Service Mode Returns the part number string. RPCS:150 PS:151 RPDL:152 R98:153 R16:154 RPGL:155 R55:156 RTIFF:157 PCL:158 PCLXL:159 MSIS:160 MSIS(OPT) :161 7-910-*** - PDF:162 BMLinkS:163 PICTBRIDGE:164 PJL:165 IPDS:166 MediaPrint:JPEG:167 MediaPrint:TIFF:168 XPS:169 FONT:180 FONT1:181 FONT2:182 FONT3:183 FONT4:184 FONT5:185 7911 [PDL Version Info.]...
  • Page 450 3. Appendices: SP Mode Tables Returns the version string. RPCS:150 PS:151 RPDL:152 R98:153 R16:154 RPGL:155 R55:156 RTIFF:157 PCL:158 PCLXL:159 MSIS:160 MSIS(OPT) :161 7-911-*** - CTL* PDF:162 BMLinkS:163 PICTBRIDGE:164 PJL:165 IPDS:166 MediaPrint:JPEG:167 MediaPrint:TIFF:168 XPS:169 FONT:180 FONT1:181 FONT2:182 FONT3:183 FONT4:184 FONT5:185...

  • Page 451: Test Pattern Printing

    Test Pattern Printing Test Pattern Printing Test Pattern Printing Printing Test pattern: SP2-109 Some of these test patterns are used for copy image adjustments but most are used primarily for design testing. • Do not operate the machine until the test pattern is printed out completely. Otherwise, an SC occurs.
  • Page 452 MEMO...

Table of Contents