Dyson V11 Operating Manual page 12

Charging and storing
• This appliance will switch 'OFF' if the battery temperature is below 10°C (50°F). This is
designed to protect the motor and battery. Do not charge the appliance and then move it to
an area with a temperature below 10°C (50°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow to
cool for a few minutes.
• Avoid using the appliance with the battery flush to a surface. This will help it run cooler and
prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only the Dyson charger Part Number 217160 for charging this Dyson appliance.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not
short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not
disassemble or dispose of in fire.
Disposal information
• Dyson products are made from high grade recyclable materials. Recycle where possible.
• The battery should be removed from the product before disposal.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
• This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material resources. To return your used device, please use the return and collection systems
or contact the retailer where the product was purchased. They can take this product for
environmentally safe recycling.
Dyson customer care
Thank you for choosing to buy a Dyson appliance
After registering your 2 year guarantee, your Dyson appliance will be covered for parts and
labour for 2 years from the date of purchase, subject to the terms of the guarantee. If you have
any queries regarding your Dyson appliance, visit www.dyson.com for online help, general
tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where and
when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson Helpline so we can discuss the available
options. If your Dyson appliance is under guarantee, and the repair is covered, it will be
repaired at no cost.
Please register as a Dyson appliance owner
The guarantee for this product is 2 years from the the date of purchase. Please register your
guarantee within 30 days of your purchase date. To help us ensure that you receive prompt
and efficient service, please register immediately after purchase. Please keep the receipt
showing the date of purchase.
There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline.
By registering online or by phone you will:
• Protect your investment with a two year parts and labour guarantee
• Receive helpful tips on using your machine
• Get expert advice from the Dyson helpline
• Be the first to hear about our latest inventions
• Registering only takes a few minutes and all you need is your serial number.
Limited 2 year guarantee
Terms and conditions of the dyson 2 year limited guarantee
What is covered
• The repair or replacement of your Dyson appliance (at Dyson's discretion) if it is found to
be defective due to faulty materials, workmanship or function within 2 years of purchase or
delivery (if any part is no longer available or out of manufacture Dyson will replace it with a
functional replacement part).
• Where this appliance is sold outside of the EU, this guarantee will only be valid if the
appliance is used in the country in which it was sold.
• Where this appliance is sold within the EU, this guarantee will only be valid (i) if the
appliance is used in the country in which it was sold or (ii) if the appliance is used in Austria,
Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and
the same model as this appliance is sold at the same voltage rating in the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness
or operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson helpline.
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Summary of cover
• The guarantee becomes effective from the date of purchase (or the date of delivery if this
is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase before
any work can be carried out on your Dyson appliance. Without this proof, any work carried
out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer.
Important data protection information
When registering your Dyson appliance:
• You will need to provide us with basic contact information to register your appliance and
enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations. We never sell your
information to third parties and only use information that you share with us as defined by
our privacy policies which are available on our website privacy.dyson.com
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com