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Table of Contents
Troubleshooting
Summary of Contents for SolarEdge The Commerical Gateway
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Page 2: Table Of Contents
Contents Disclaimers Important Notice Emission Compliance Support and Contact Information Revision History Version 1.1 (June 2018) Version 1.0 - initial release (June 2017) HANDLING AND SAFETY INSTRUCTIONS Safety Symbols Information About This Guide Chapter 1: Introducing the Commercial Gateway Overview Commercial Gateway Interfaces LCD and LCD-Menu Buttons Communication Connectors... - Page 3 Energy Meter Status ID Status Server Communication Status IP Status ZigBee Status Wi-Fi Status GSM Status Communication Ports Status Smart Energy Management Status Sensors Status Configuration Menu Options Language Communication Power Control Sensors Display Maintenance Information Chapter 6: Setting Up Monitoring through the Commercial Gateway (Optional) Communication Dataflow Communication Options Ethernet...
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Page 4: Disclaimers
The material furnished in this document is believed to be accurate and reliable. However, SolarEdge assumes no responsibility for the use of this material. SolarEdge reserves the right to make changes to the material at any time and without notice. You may refer to the SolarEdge web site (www.solaredge.com) for the most updated version. -
Page 5: Support And Contact Information
Before contact, make sure to have the following information at hand: Model and serial number of the product in question. The error indicated on the LCD screen or on the SolarEdge monitoring platform or by the LED, if there is such an indication. -
Page 6: Revision History
Commercial Gateway with Cellular with Support Changed name CCG to Commercial Gateway Removed indications that Commercial Gateway can be connected to non- SolarEdge inverters Version 1.0 - initial release (June 2017) Commerical Gateway Installation Guide MAN-01-00365-1.1... -
Page 7: Handling And Safety Instructions
Denotes additional information about the current subject. IMPORTANT SAFETY FEATURE Denotes information about safety issues. Disposal requirements under the Waste Electrical and Electronic Equipment (WEEE) regulations: NOTE Discard this product according to local regulations or send it back to SolarEdge. Commerical Gateway Installation Guide MAN-01-00365-1.0... -
Page 8: About This Guide
Chapter 2:Installing the Commercial Gateway on page 18, describes how to install the SolarEdge gateway. Chapter 3: LCD – Status Screens and Setup Options on page 31 describes how to configure the SolarEdge gateway and how to identify its status. -
Page 9: Chapter 1: Introducing The Commercial Gateway
Chapter 1: Introducing the Commercial Gateway Overview The Commercial gateway expands SolarEdge monitoring and control capabilities. It can be connected to SolarEdge and non-SolarEdge devices (excluding inverters) and can transfer the monitoring data to the SolarEdge monitoring server and optionally, to a non-SolarEdge logger. -
Page 10: Commercial Gateway Interfaces
Chapter 1: Introducing the Commercial Gateway Figure 2: Example of sensor connection to the Commercial Gateway Commercial Gateway Interfaces Figure 3: Commercial Gateway interfaces LCD and LCD-Menu Buttons The LCD screen displays status information of the system and various menus for configuration options. The LCD panel and buttons are used during the following processes: Operational mode: The LCD panel allows checking for proper system operation. -
Page 11: Communication Connectors
Comm (Communication, Yellow): Blinks when monitoring information is received from another SolarEdge device in the installation. Fault (Red): Indicates that there is an error. For more information, contact SolarEdge support. All LEDs are ON while the Commercial gateway is being configured and during power up. -
Page 12: Chapter 2: Connecting The Commercial Gateway To The Installation
The Commercial Gateway connects to the PV system installation using the RS485 communication option. The RS485 option enables creating a chain (bus) of up to 31 slave SolarEdge devices, connected to one master, which can be another SolarEdge device or the Commercial Gateway. - Page 13 3. If the Commercial Gateway is at the end of the RS485 chain, terminate the Commercial Gateway by switching a termination DIP switch to ON. The switches in the SolarEdge Commercial Gateway are marked SW1 for the RS485-1 port termination and SW2 for the RS485-2 port termination, as shown...
- Page 14 9. Connect all B, A and G pins in all inverters/SMI. The following figure illustrates this connection schema (the illustration applies to both inverters and SMI): Figure 9: Connecting SolarEdge devices (inverters or SMI) in a chain NOTE Do not cross-connect B, A and G wires.
- Page 15 RS485-X Conf option in the Communication menu. One device must be set as the master on the RS485 bus. Any SolarEdge device may be the master (Commercial Gateway, inverter, or SMI). If you connect the installation to the SolarEdge monitoring platform, the device used to connect to the server must be the master.
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Page 16: Verifying The Connection
T o t a l S l a v e s : - - 2. Verify that S_OK appears, to indicate that the connection to the SolarEdge monitoring platform is successful. If S_OK is not displayed, refer to Troubleshooting Communication, below. -
Page 17: Rs485 Configuration Options
Device Type is used to select the specific port configuration. The following devices are supported: SolarEdge (default for RS485-1): Used when connecting to SolarEdge devices, such as: inverters, SMIs or Commercial Gateways. By default, all SolarEdge devices are pre-configured as slaves on the RS485-1 port. - Page 18 Device ID: The device ID is used to set the Commercial Gateway device ID (MODBUS ID) when connecting to an external master device (for example, a non-SolarEdge logger), or to set the ID of the external device (for example, revenue meter).
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Page 19: Chapter 3: Installing The Commercial Gateway
Transport the SolarEdge gateway in its original packaging, without exposing it to unnecessary shocks. If the original package is no longer available, use a similar box, which can be closed fully. Store the SolarEdge gateway in a dry place where ambient temperatures are -40°C (-40°F) to +60°C (140°F). -
Page 20: Installation Guidelines
Installation Guidelines Installation Guidelines The following requirements apply when locating and mounting the SolarEdge gateway: The gateway is suitable for mounting indoors only. For outdoor installation, use an external outdoor enclosure (not provided by SolarEdge) The gateway must always remain in an ambient temperature of-20°C (-4°F) to +60°C (140°F). -
Page 21: Mounting And Connecting The Commercial Gateway
2. Connect the power supply to the AC mains. The LEDs are lit momentarily to indicate power connection (see Figure 3). CAUTION! If you use a non-SolarEdge power supply, check that it has 12Vdc/1A output ratings, and that it is certified to UL/CSA/IEC60950-1 2ed standards. Limited Power Source output, NEC class 2. ... -
Page 22: Chapter 4: Connecting Environmental Sensors (Optional)
You can view the sensor data in the Status window (see Sensors Status on page 35), and in the monitoring platform. This chapter describes how to connect sensors to the Commercial Gateway and how to configure them. Figure 13: Example of sensor connection to the SolarEdge Commercial Gateway Commerical Gateway Installation Guide MAN-01-00365-1.0... -
Page 23: Connecting Sensors To The Commercial Gateway
Chapter 4: Connecting Environmental Sensors (Optional) Connecting Sensors to the Commercial Gateway For connection of the irradiance and temperature sensors available from SolarEdge refer to Sensor Connection Example on page 28. Sensors are directly connected to the Commercial Gateway via the sensor interface connector. Use the supplied 7-pin terminal block. - Page 24 For an example of sensor connection, refer to Sensor Connection Example on page 28 CAUTION! Excessive voltage on the sensor input can damage the SolarEdge Commercial Gateway. Refer to input ranges specified in the Technical Specifications on page 51. Une tension excessive à l'entrée du senseur peut endommager le Data Logger de SolarEdge.
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Page 25: Configuring Environmental Sensors
Chapter 4: Connecting Environmental Sensors (Optional) CAUTION! Excessive current on the sensor input can damage the SolarEdge Commercial Gateway. Refer to input ranges specified in the Technical Specifications on page 51. Un courant excessif à l'entrée du senseur peut endommager le Data Logger de SolarEdge. -
Page 26: Configuring The Sensors In The Commercial Gateway
Configuring the Sensors in the Commercial Gateway Range: V1 – select a range between 0 – 2 Vdc or 0 – 30 mVdc. V2 – select a range between 0 – 10 Vdc or 0 – 2 Vdc.I – select a range between 0 – 20 mA Sensor Type: One of the following sensors: Sensor Type Description... - Page 27 P o i n t s To configure sensors in the Commercial Gateway: NOTE When using sensors provided by SolarEdge, enabling the sensors as described above automatically sets their configuration (available from SolarEdge Commercial Gateway CPU version 2.07xx). If the CPU version is lower, configure the sensors as described below.
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Page 28: Example Of Sensor Graph Configuration
However, if you want to include a partial range, set any value for the two points, as long as the points are within the SolarEdge Commercial Gateway selected range. The SolarEdge Commercial Gateway then extrapolates the sensor linear graph based on these two points. -
Page 29: Sensor Connection Example
Chapter 4: Connecting Environmental Sensors (Optional) Sensor Connection Example This section describes how to connect three of the sensors available from SolarEdge to the Commercial Gateway. For their full specifications refer to http://www.solaredge.com/files/pdfs/products/inverters/se_sensor_datasheet.pdf (for other recommended sensors and suppliers refer to http://www.solaredge.com/articles/se-supported-... - Page 30 Sensor Connection Example To connect an ambient or module temperature sensor to the power supply and to the Commercial Gateway: The same power supply can be used for both sensors. 1. Use a flat screwdriver to open the sensor cover screws and remove the cover. 2.
- Page 31 T w o P o i n t s If the CPU version of the SolarEdge Commercial Gateway is 2.07xx and higher, the sensors are automatically configured. If the CPU version is lower, configure the sensors as described in: To configure sensors in the Commercial Gateway: on page 26 Commerical Gateway Installation Guide MAN-01-00365-1.1...
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Page 32: Chapter 5: Lcd - Status Screens And Setup Options
Chapter 5: LCD – Status Screens and Setup Options This chapter describes the LCD display of the SolarEdge Commercial Gateway. The LCD screen displays status information of the Commercial Gateway and various menus for configuration. Status Screens - Operational Mode During normal operation pressing the Enter button turns on the LCD backlight. -
Page 33: Id Status
Chapter 5: LCD – Status Screens and Setup Options If the inverter is connected to the SolarEdge server, this value will also be displayed in the monitoring platform. NOTE This data is accumulated according to an internal real-time clock. ID Status This screen displays the ID of the Commercial Gateway and the software version. -
Page 34: Wi-Fi Status
WLAN must employ the same SSID in order to communicate with each other. RSSI: The receive signal strength indication of the closest Wi-Fi in the SolarEdge system. L = low, M = medium, H = high and - = no signal. -
Page 35: Communication Ports Status
For electricity meters, refer to the application note - Connecting an Electricity Meter to SolarEdge Devices at http://www.solaredge.com/files/pdfs/solaredge-meter- installation-guide.pdf. SS: SunSpec - for a non-SolarEdge logger (monitoring and control) Smart Energy Management Status This screen is displayed only when Smart Energy Management is enabled. The screen shows energy details of the site:... -
Page 36: Sensors Status
This section describes basic Commercial Gateway configuration options. To enter Setup mode: 1. Verify that the SolarEdge Commercial Gateway is connected to a power outlet. 2. Press the Enter button until the following message is displayed: P l e a s e... -
Page 37: Communication
1 If ZigBee is connected, the Wi-Fi Conf menu is not displayed. If ZigBee is not connected, ZigBee Conf and Wi-Fi Conf are both displayed with <N/A> and their menus are not accessible. 2 When using the SolarEdge GSM products, RS232 Conf menu is unavailable. Commerical Gateway Installation Guide MAN-01-00365-1.1... -
Page 38: Power Control
L o a d D e f a u l t s Power control options are detailed in the Power Control Application Note, available on the SolarEdge website at http://www.solaredge.com/files/pdfs/application_note_power_control_configuration.pdf. 1 When using the SolarEdge GSM products this menu is unavailable. -
Page 39: Sensors
R e s e t U p g r a d e Date and Time: Set the internal real-time clock. If connected to the SolarEdge monitoring platform, the date and time are set automatically and only time zone should be set. - Page 40 Information NOTE Please have these numbers ready when you contact SolarEdge Support. Error Log: Displays the last five errors. Warning Log: Displays the last five warnings. Hardware IDs: Displays the following HW serial numbers (if exist, and connected to the inverter):...
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Page 41: Chapter 6: Setting Up Monitoring Through The Commercial Gateway (Optional)
- they are required only when using the monitoring platform. Any SolarEdge device can serve as the connection point. This chapter describes how to set up this connection with the Commercial Gateway serving as the connection point to the monitoring platform. -
Page 42: Zigbee
This option enables wireless connection, and requires a ZigBee Plug-in and an external antenna. ZigBee connection is used for: Monitoring - connection of one or several devices to a SolarEdge ZigBee Gateway, for wireless communication to the SolarEdge monitoring platform. -
Page 43: Creating An Ethernet (Lan) Connection
Overview This communication option enables using an Ethernet connection to connect the SolarEdge Commercial Gateway to the monitoring platform through a LAN. The SolarEdge Commercial Gateway has an RJ45 connector for Ethernet communication. You can connect more than one SolarEdge Commercial Gateway to the same switch/router or to different switches/routers, as required. - Page 44 Set DNS: Set the DNS of the SolarEdge Commercial Gateway according to the LAN settings. Set Server Addr: Set the IP address of the SolarEdge monitoring platform. This option is predefined in the SolarEdge Commercial Gatewayto specify the SolarEdge monitoring platform IP address and does not normally need configuration.
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Page 45: Connecting And Configuring Lan
3. Thread the other end through a gland and connect to the Commercial Gateway Ethernet connector. Verify that the yellow communication LED turns ON. To configure Ethernet communication to the SolarEdge monitoring platform: Define the device connected to the monitoring platform as the master device. - Page 46 Connecting and Configuring LAN 3. To configure the LAN to Static IP select the following in the LCD menus on the Commercial Gateway: Communication è Server è LAN LAN Conf è Set DHCP è <Dis> 4. Set the IP, subnet mask, gateway DNS, server address, and server port as necessary using the LCD User buttons.
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Page 47: Appendix A: Mounting The Zigbee Plug-In In The Commercial Gateway
Appendix A: Mounting the ZigBee Plug-in in the Commercial Gateway Appendix A: Mounting the ZigBee Plug-in in the Commercial Gateway NOTE The ZigBee Plug-in should be purchased separately. 1. Turn the inverter Safety Switch (if applicable) to OFF. 2. Turn the inverter ON/OFF switch to OFF. 3. -
Page 48: Appendix B: Inserting The Gsm Modem In The Commercial Gateway
Appendix B: Inserting the GSM Modem in the Commercial Gateway Appendix B: Inserting the GSM Modem in the Commercial Gateway NOTE The GSM modem should be purchased separately. To turn off the inverter, disconnect the AC and insert a SIM card: 1. - Page 49 Appendix B: Inserting the GSM Modem in the Commercial Gateway 5. Place the GSM modem on the Commercial Gateway board and ensure that: the three rows of pins are correctly positioned in the Commercial Gateway sockets and no pins are left out of their socket. the GSM modem is firmly in place on the Commercial Gateway board.
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Page 50: Appendix C: Errors And Troubleshooting
For Wi-Fi networks, ensure that username and password are as defined in the internet provider AP/router. Ping or connection to SolarEdge server failed. Check the SolarEdge server address, under LAN Conf submenu: Server x Ping Failed Address: prod.solaredge.com Port: 22222 ... -
Page 51: Additional Troubleshooting
3. Check that the selected communication option is properly configured. 4. Use a method independent of the SolarEdge device to check whether the network and modem are operating properly. For example, connect a laptop to the Ethernet router and connect to the Internet. -
Page 52: Technical Specifications
Technical Specifications Technical Specifications Power Description Units Power Supply – wall Included, 100–240 VAC, EU/UK/US/AU interchangeable 2-pin plug mount Supply Voltage 9-14 Connector Type terminal block Power Consumption <2 W (typ.) Analog Sensor Input Number of Inputs Range Accuracy Resolution Input 1 0–30 mV or 0–2V Input 2... - Page 53 Technical Specifications Supported RS485 Devices SolarEdge Devices Revenue Meters Export Inverter Data Export Data to Non- SolarEdge Logger Environmental Operating -20 to 60 / -4 to 140 °C / °F Temperatures Protection Rating IP20 Indoor Mechanical Mounting Type DIN rail/ Wall mount...
- Page 54 Mechnical Specifications Mechnical Specifications -Commercial Gateway Specifications MAN-01-00492- 1.0...