HP OMEN 15-ce100 Maintenance And Service Manual
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HP OMEN 15-ce100 Maintenance And Service Manual

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OMEN by HP 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP OMEN 15-ce100

  • Page 1 OMEN by HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 NVIDIA is a are trademark and/or registered bound by the terms of the HP End User License Not all features are available in all editions of trademark of NVIDIA Corporation in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Special keys ............................12 Action keys ............................13 Bottom ................................. 14 Labels ................................... 15 HP OMEN Command Center ..........................17 3 Illustrated parts catalog ..........................18 Computer major components ..........................18 Display assembly subcomponents ........................24 Miscellaneous parts ............................. 25 4 Removal and replacement procedures preliminary requirements ..............
  • Page 8 Downloading a BIOS update ......................81 8 Using HP PC Hardware Diagnostics ........................ 82 Using HP PC Hardware Diagnostics Windows (select products only) ..............82 Downloading HP PC Hardware Diagnostics Windows ............... 82 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 83 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................87 Using Windows tools ......................... 87 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..87 Restoring and recovery ............................88 Restoring, resetting, and refreshing using Windows tools .............. 88 Recovering using HP Recovery media ....................

  • Page 11: Product Description

    Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive Audio and video Support for the following integrated cameras: HP Wide Vision camera: high definition (HD 720 by 30 frames/sec), fixed (no tilt), with activity light Support for Windows Hello Dual speakers...
  • Page 12 Intel Dual Band Wireless-AC 9560 802.11 AC 2×2 WiFi + BT 5 Combo Adapter Compatible with Miracast-certified devices External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC Ports AC adapter: HP Smart pin plug (4.5 mm barrel) Audio: one combo audio-out (headphone)/audio-in (microphone) jack HDMI: v2.0 supporting: up to 4096×2160 at 60 Hz with HDCP 2.2...
  • Page 13 Category Description Windows 10 Home Plus EM/SL Indonesia PPP Windows 10 Home Plus EM/SL APAC PPP Free DOS 2.0 Serviceability End user replaceable parts: Hard drive Solid state drive Memory module AC adapter...

  • Page 14: External Component Identification

    ● Blinking white: The hard drive or the solid-state drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Left Side

    USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides high-speed data transfer, and even when the computer is off, charges products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 16 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Button

    Button Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key in combination with the key.

  • Page 24: Bottom

    Bottom Component Description Speakers (2) Produce sound. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 25: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 26 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 27: Hp Omen Command Center

    HP OMEN Command Center HP OMEN Command Center allows you to customize your computer for your specific gaming needs. HP OMEN Command Center is a continuously evolving platform. ▲ To open HP OMEN Command Center, select the Start button, select HP OMEN Command Center, and then follow the on-screen instructions.

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Component Spare part number Display assembly: For display assembly spare part information, see Display assembly subcomponents on page Computer major components...
  • Page 30 Item Component Spare part number Keyboard/top cover (Dragon Red, for use only on computer models equipped with a USB 3.x Thunderbolt port) For use internationally 929479-B31 For use in Belgium 929479-A41 For use in Bulgaria 929479-261 For use in Canada 929479-DB1 For use in the Czech Republic and Slovakia 929479-FL1...
  • Page 31 Item Component Spare part number For use in France 929478-051 For use in Germany 929478-041 For use in Greece 929478-151 For use in Hungary 929478-211 For use in Israel 929478-BB1 For use in Italy 929478-061 For use in Japan 929478-291 For use in Latin America 929478-161 For use in Norway...
  • Page 32 Item Component Spare part number Power button board (does not include the power button board connector cable, spare part 929468-001 number 929448-001) Memory card reader board (does not include the memory card reader board connector cable, spare part number 934752-001) For use only on computer models equipped with an Nvidia N17P GPU 929471-001 For use only on computer models equipped with an Nvidia N17E GPU...
  • Page 33 Item Component Spare part number 4 GB L10598-850 (15) Hinge covers Hinge cover (left) 929474-001 Hinge cover (right) 929475-001 (16) System support brackets not spared (17) Hard drive: (does not include the hard drive bracket, spare part number 929561-001, or connector cable, spare part number 929450-001.) 1 TB, 7200 rpm, 9.5mm 766644-001...

  • Page 34: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel: 929444-001 Display bracket: Left bracket 929461-001 Right bracket 929460-001 Webcam: 919573-001 Display panel: 752920-019 Display panel cable: 929451-001 WLAN antenna (includes cable) 929441-001 Display hinges 929464-001 Back cover: 929442-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: For use only on computer models equipped with an Nvidia N17E GPU 835888-001 For use only on computer models equipped with an Nvidia N17P 917649-850 HDMI to VGA adapter 701943-001 Optical drive 747080-001 Plastics kit 929473-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as thirteen screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 42 Release the hard drive connector cable from the zero insertion force (ZIF) connector (1) on the system board. Remove the hard drive connector cable from the ZIF connector (2). Lift the top edge of the hard drive upward (3). Slide the hard drive toward the top of the computer (4), then remove it from the computer. Disassemble the hard drive: Remove the bracket (1) from the sides of the hard drive.

  • Page 43: Solid State Drive

    Solid state drive Description Spare part number 256 GB 847109-023 128 GB 912322-006 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the solid state drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 44: Memory Module

    Memory module Description Spare part number 8 GB 937236-850 4 GB L10598-850 Before removing the memory module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as eighty-six screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 46: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 47 Remove the bottom cover (2). Remove the four Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover. Lift the battery out of the bottom enclosure (2). To insert the battery, reverse the removal procedures. Component replacement procedures...

  • Page 48: Wlan Module

    WLAN module Description Spare part number Realtek RTL8822BE 802.11 AC 2×2 WiFi + BT 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 9560 802.11 AC 2×2 WiFi + BT 5 Combo Adapter L22634-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 49 NOTE: The WLAN module configuration in the computer may not match the illustration exactly. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 50: Speakers

    Speakers NOTE: The speaker spare part kit includes both speakers and the connector cable. Description Spare part number Speaker kit 929477-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Shut down the computer.
  • Page 51 Remove the speakers (4) from the computer. Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 52: Memory Card Reader Board

    Memory card reader board NOTE: The memory card reader board spare part kit does not include the connector cable. Description Spare part number Memory card reader board (for use only on computer models equipped with an Nvidia N17E GPU) 929470-001 Memory card reader board (for use only on computer models equipped with an Nvidia N17P GPU) 929471-001 Memory card reader board connector cable...

  • Page 53: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the TouchPad connector cable, but does not include the TouchPad bracket. Description Spare part number TouchPad board (with connector cable) 929472-001 TouchPad bracket 929462-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad, follow these steps: Shut down the computer.
  • Page 54 Remove the TouchPad from the computer (4). Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 55: Hinge Covers

    Hinge covers NOTE: The hinge covers are spared separately for the left and right sides. Description Spare part number Left hinge cover 929474-001 Right hinge cover 929475-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the hinge covers, follow these steps: Shut down the computer.

  • Page 56: System Support Brackets

    System support brackets NOTE: The system support brackets are not spared. IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the system support brackets, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
  • Page 57 Remove the brackets from the computer (4). IMPORTANT: To avoid damaging the power connector cable, take care during the removal of the system support brackets. Reverse this procedure to install the system support brackets. Component replacement procedures...

  • Page 58: Power Connector Cable

    Power connector cable Description Spare part number For use only on computer models equipped with the Nvidia N17P GPUs 926204-001 For use only on computer models equipped with the Nvidia N17E GPU 938137-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 59: Fans

    Fans NOTE: The left and right fans are spared in a single kit. Description Spare part number Fan kit L22261-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fans, follow these steps: Shut down the computer.
  • Page 60 Remove the fans from the computer (4). Reverse this procedure to install the fans. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Usb Board

    USB board NOTE: The USB board spare part kit does not include the connector cable. Description Spare part number USB board (for use only on computer models equipped with an Nvidia N17E GPU) L17321-001 USB board (for use only on computer models equipped with an Nvidia N17P GPU) L17322-001 USB board connector cable 929447-001...
  • Page 62 Remove the USB board from the computer (3). Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink (for use only on computer models equipped with an Nvidia N17E GPU) 929559-001 Heat sink (for use only on computer models equipped with an Nvidia N17P Generation 1 GPU) 929457-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 64 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 65 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 66: Power Button Board

    Power button board NOTE: The power button board does not include the power button board connector cable. Description Spare part number Power button board 929468-001 Power button board connector cable 929448-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board, follow these steps: Shut down the computer.
  • Page 67 Remove the power button board from the computer (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 68: System Board

    System board Description Spare part number Equipped with an Intel Core i7-8750 2.20 GHz (SC turbo up to 4.1 GHz) processor (2666 MHz FSB, 9 MB L3 L10770-601 cache, hexa core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-8750 2.20 GHz (SC turbo up to 4.1 GHz) processor (2666 MHz FSB, 9 MB L3 L10770-001...
  • Page 69 (7): TouchPad cable (8): Power button board cable (9): Speaker cable Remove the three Phillips PM2.0×3.4 screws and the Phillips PM1.9×5.7 screw (1). Remove the screw bracket (2). Lift the left edge of the system board at an angle (1) but do not remove the board. Disconnect the USB board connector cable from the underside of the system board (2).
  • Page 70 Remove the system board from the computer at an angle (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: Display Assembly

    Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 72 IMPORTANT: To avoid damaging the display assembly or display panel, ensure that the display assembly is supported before removing the hinges. Remove the display assembly from the computer (3). Reverse this procedure to install the display bezel. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 73: Keyboard/Top Cover

    Keyboard/top cover Description Spare part number Dragon Red, for use only on computer models equipped with a USB 3.x Thunderbolt port For use internationally 929479-B31 For use in Belgium 929479-A41 For use in Bulgaria 929479-261 For use in Canada 929479-DB1 For use in the Czech Republic and Slovakia 929479-FL1 For use in France...
  • Page 74 Description Spare part number For use in Czech Republic and Slovakia 929478-FL1 For use in France 929478-051 For use in Germany 929478-041 For use in Greece 929478-151 For use in Hungary 929478-211 For use in Israel 929478-BB1 For use in Italy 929478-061 For use in Japan 929478-291...
  • Page 75 Before removing the display bezel, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 36), and then remove the following components:...

  • Page 76: Display Bezel

    Display bezel Description Spare part number Display bezel 929444-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display bezel, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 77 Remove the bezel from the display assembly (4). Reverse this procedure to install the display bezel. Component replacement procedures...

  • Page 78: Display Hinges

    Display hinges Description Spare part number Display hinges 929464-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display hinges, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 79 Remove the hinges from the display assembly (2). Reverse this procedure to install the display hinges. Component replacement procedures...

  • Page 80: Webcam

    Webcam NOTE: The webcam spare part kit includes does not include the webcam cable. Description Spare part number Webcam 919573-009 Webcam and display cable 929451-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the webcam, follow these steps: Shut down the computer.
  • Page 81 Remove the webcam board (2) from the display assembly. NOTE: Due to the adhesive located between the webcam board and the back cover, it may be necessary to move the webcam board from side to side to detach it. Reverse this procedure to install the webcam. Component replacement procedures...

  • Page 82: Display Panel

    Display panel NOTE: The display panel spare part kit does not include the display cable or display panel brackets. Description Spare part number 15.6 in, WLED, FHD, UWVA, eDP display panel 752920-019 Display and webcam cable 929451-001 Display panel bracket, left 929461-001 Display panel bracket, right 929460-001...
  • Page 83 Remove the brackets from the display assembly (2). Remove the four Phillips PM1.9×3.5 screws (1) that secure the display panel to the display assembly. Turn the display panel over face down (2). IMPORTANT: To avoid damaging the display panel or display panel cable, do not remove the display panel from the display assembly at this time.
  • Page 84 Disconnect the display panel cable from the display panel (2) that secure the brackets to the display assembly. Remove the display panel from the display panel assembly (3). Reverse this procedure to install the display panel. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 85: Display Cable And Webcam Cable

    Display cable and webcam cable NOTE: The display cable and webcam cable are spared together in a kit. Description Spare part number Display and webcam cable 929451-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display cable and webcam cable, follow these steps: Shut down the computer.
  • Page 86 Remove the cable from the back cover (2). Reverse this procedure to install the display cable and webcam cable. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 87: Wlan Antennas

    WLAN antennas NOTE: The WLAN antennas spare part kit includes the cable and antennas. Description Spare part number WLAN cable and antennas 929441-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN antennas, follow these steps: Shut down the computer.
  • Page 88 Remove the WLAN antenna cable from the back cover (2). Reverse this procedure to install the WLAN antennas. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 89: Back Cover

    Back cover Description Spare part number Back cover 929442-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement To remove the back cover, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 90: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 91: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 92: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 93: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 94: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 95: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 96 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 97: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To create HP Recovery media using the HP Cloud Recovery Download Tool: Go to http://www.hp.com/support.

  • Page 98: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory and, on select products, can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 99: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 38.85 cm 15.6 in Depth 27.55 cm 10.8 in Height (front to back) 2.48 cm .98 in Weight For models equipped with an SSD 2.532 kg 5.58 lb For models equipped with an HDD 2.594 kg 5.72 lb Input power...

  • Page 100: 39.6 Cm (15.6-In) Display Specifications

    39.6 cm (15.6-in) display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm ×...
  • Page 101 1 TB *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications...

  • Page 102: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 103: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 104 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.

  • Page 105: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 106: Index

    Setup Utility 80 spare part numbers 68 spare part numbers 45 updating 80 Display panel HP OMEN Command Center 17 Bluetooth label 16 removal 72 HP PC Hardware Diagnostics UEFI boot order, changing 88 spare part number 24...
  • Page 107 AC adapter and battery light 4 Thunderbolt port with HP Sleep recovery 87 caps lock 10 and Charge 7 discs 88 drive 4 USB Type-C with HP Sleep and HP Recovery partition 88 mute 10 Charge 5 media 88 power 10 Power button board...
  • Page 108 Charge, identifying 5, 6 memory card reader 4 USB SuperSpeed port, identifying 4 security cable 5, 6 USB Type-C port with HP Sleep and Solid state drive Charge, identifying 5 removal 33 USB Type-C power connector and spare part numbers 22, 33...

This manual is also suitable for:

Omen 15-ce199Omen 15-ce699Omen 15-ce600Omen 15t-ce100

Table of Contents