Troubleshooting - Health O Meter 524KL User Instructions

TROUBLESHOOTING

Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures.
Symptom
Scale does not turn on
Questionable weight or
the scale does not zero
Weighing is performed
but the weighing process
takes too long and the
weight does not lock on
the display
The display shows "Over"
message
The display shows
"Lo" message
Scale turns on but will not
register a weight reading
Inspecting the Load Cell Cable
1. Using a Phillips screwdriver, remove
the door at the back of the platform
base.
Possible Cause
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. External object
interfering with the scale
2. The display did not
show "0:0.0" before
weighing
3. Scale is not placed on a
level surface
4. Scale is out of
calibration
The patient is not sitting
still
The load on the scale
exceeds the capacity
(50 lb / 23 kg)
The batteries are depleted
Load cell connector cable
is not plugged in
Load Cell Cable
2. Inspect the load cell connector cable to ensure
it is completely plugged into the RJ jack. If cable
was plugged in, unplug and plug in again until it
clicks into place. After checking connection,
replace door at the back of the platform base.
14
Corrective Action
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
1. Remove interfering object
from the scale
2. Remove the patient from
the weighing seat, zero the
scale and begin weighing
process again
3. Place the scale on a level
surface and begin weighing
process again
4. Check weight with known
weight value
Try to have the patient sit still
Remove the excess weight
and use the scale according
to its limits
Replace batteries according
to instructions
Refer to the instructions
below to inspect the load cell
cable.
Connected
Load Cell Cable
Not Connected