Appendix A: Troubleshooting; Communication Troubleshooting; Device Type, Number And Protocol Are Displayed Incorrectly; Troubleshooting Ethernet Communication - SolarEdge StorEdge Installation Manual

Appendix A: Troubleshooting

Appendix A: Troubleshooting
This appendix describes how to troubleshoot StorEdge related errors.

Communication Troubleshooting

When a battery and a meter are connected (2 devices connected to the same bus), the following should
appear in the Communication status screen:
w w w w w w w
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e
Device type, number and protocol are displayed
incorrectly
If one or more of the following occurs, the meter(s) or the battery are n ot communicating with the
inverter:
If Dev is not MLT (Multi) , the system is not pre-configured and requires full configuration. Configure

the system as described in Configuring the RS485 Bus for Battery and Meter Connection on page 81.
If ## < 02, the meter and/or the battery are not configured correctly. Check the configuration.

If Prot < 02, the meter and/or the battery is not communicating correctly. Check the configuration

and wiring connection.
If Prot = ##– the battery and meter are configured and communicating properly.

Troubleshooting Ethernet Communication

When using Ethernet communication, use the Server Communication Status window to identify the
location of the error:
S e r v e r : L A N
S t a t u s :
x x x x x x x x
< E R R O R
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection status. 1 indicates OK
and 0 indicates an error.
Bit
Location
1st LAN Disconnected
2nd DHCP Failed, or Invalid DHCP Config
3rd Gateway Ping Failed
4th G Server Ping Failed
92
D e v P r o t # #
< - - - > < - - > < - - >
< S _ O K >
< O K >
M E S S A G E >
Error Message
StorEdge Inverter Installation Guide MAN-01-00390-1.1
Cause and Troubleshooting
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
IP settings issue. Check the router and inverter
configuration. Consult your network IT.
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating
phy-link). If OK - contact your network IT,
otherwise replace the cable or change it from
cross to straight connection.
Ping to google.com failed. Connect a laptop