Frequently Asked Questions - NETGEAR WN2000RPT Installation Manual

Frequently Asked Questions

1. What should the LED status be when the Extender is correctly set up and functional?
• The best performance is delivered when both the Link Rate LED
PC to Extender Connection LED are green.
• A workable performance is delivered when the Link Rate LED is amber
and the PC to Extender Connection LED is green
2. What if there is no power outlet half-way between my existing router and my PC?
The ideal location to place the Extender is half-way between the existing router and
the PC that is outside the range of the existing wireless router. If there isn't a power
outlet at this location or you prefer not to place the Extender at this location, move
the Extender closer to the PC. As long as either one of the conditions in Question 1
is met, the Extender will function as expected.
3. What if I am not able to connect from my computer to the Extender?
The best connection is established when there is a clear line of sight between the
Extender and the computer you are using. If this straight path is blocked by a thick
wall or other materials, move the Extender to a different location that is equal
distance between the Extender and the existing router. If after trying out several
spots and the computer is still not able to connect to the Extender, move the
Extender closer to the PC as instructed in Question 2.
4. What if I cannot connect or maintain a good connection between the Extender and
my existing router? How do I improve the Link Rate LED from red or amber to
green?
Once you successfully connect to the Extender from a computer that is outside the
range of your existing router and log into www.mywifiext.net, the Smart
Wizard will guide you through the process to connect the Extender to an existing
router. If the Link Rate is red or the Smart Wizard simply cannot connect the
Extender to an existing router, please move the Extender closer to the existing router
or to a different spot where it provides a better line of sight. As you are moving the
Extender, continue to check the Link Rate and the PC to Extender Connection LEDs
on the front panel until you find a location where either one of the conditions in
Question 1 is met. Note that you may have to unplug the Extender as you move it to
a different location. If so, from the new location, power up the Extender and
continue to check the LEDs.
Once either condition in Question 1 is met, open a browser and go to
http://www.mywifiext.net to continue the setup process.
5. When connecting to the existing network, Smart Wizard keeps asking me for my
passphrase, and I am sure I've entered the correct passphrase, what can I do?
When this happens, it is very likely that the Extender is placed at the borderline of
the range covered by the existing router. Please follow the instructions in Question 4
to resolve this.
6. Can I use the 4 LAN ports to connect wired devices?
and the
Yes. The 4 LAN ports are available to connect to Ethernet-enabled gaming
consoles, printers, or desktop PCs. Once the Extender is configured, simply connect
the wired device to the Extender using an Ethernet cable and the device will
.
automatically be connected. No need to change any software setting.
7. Will the Extender work if I connect it to the existing router by an Ethernet cable?
No. Universal WiFi Range Extender is designed to work as an AP/client bridge, not
an access point. The proper usage of the product is to wirelessly connect the
Extender to the existing router—in this case, the Extender functions as a client. On
the other end, wirelessly connect the Extender to the PC—in this case, the Extender
functions as an access point.
8. I got an error message in the "Review Settings" page in the Smart Wizard. What
should I do?
Make sure your PC is connected to the Extender by using the SSID and the
passphrase that you have just set up, and clicking the Refresh button in your
browser. This will return you to the Smart Wizard.
9. How do I change my setup after the Extender is up and running?
Make sure you are on a PC that is connected to the Extender network. In your
browser, type the URL http://www.mywifiext.net, as illustrated in Step 4 on
the first page of this Installation Guide. If you still cannot access the Extender, close
your browser. Then open a new browser and type the URL http://
www.mywifiext.net.
10. I connected to NETGEAR_EXT and launched a browser, but why can't I see the
Smart Wizard?
First, make sure your computer is on DHCP. Second, make sure the PC to Extender
status LED is green and you have a valid IP address. Finally, re-launch the browser
and enter www.mywifiext.net.
11. Why is it recommended that I only connect to the Extender when the existing
network does not provide good enough connection?
Because data traffic routed through the Extender network is inherently slower than
traffic routed directly from the existing network, the PC should stay on the existing
network if the connection is good enough. NETGEAR only recommends that you
connect through the Extender network when the PC is in a "dead zone" where
connection is very poor or non-existent from the existing network.
12. How do I set the unit back to factory default?
Stick a paper clip into the reset hole on the back of the unit and hold it until the
Extender status LED flashes in amber.
March 2010
13. Can I use the Push 'N' Connect WPS button to connect the Extender to my existing
router?
No. The Push 'N' Connect button can only be used to connect the PC to the
Extender. See more instructions below.
14. What is the default login name and password to administer the Extender?
The default login name (case sensitive) is admin and the default login password
(case sensitive) is password.
Wireless SSIDs and Passphrases
Enter your wireless information here:
Router Network Name (SSID) _______________________________
Router Security Passphrase _________________________________
Extender Network Name (SSID) _____________________________
Extender Security Passphrase _______________________________
You can add wireless computers and other equipment to your wireless network or
Extender:
1. Open the wireless software that manages your wireless connections on the wireless
device (iPhone, laptop computer, gaming device) that you want to connect to your
modem/router or Extender.
2. The wireless software will scan for all wireless networks in your area. Look for your
network or your Extender. If both appear, select your network; otherwise select the
Extender.
3. If you set up security, you will be prompted for a Passphrase or network key. Enter
the Passphrase you selected and click Connect.
If your wireless device supports WPS (WiFi Protected Setup)—NETGEAR calls this
method Push 'N' Connect—you might be prompted to press a WPS button on the
modem/router or Extender instead of entering a Passphrase. Then:
1. Press the WPS button on the modem/router or Extender.
2. Within 2 minutes, follow the wireless software instructions on the wireless device to
complete the WPS process.
The device will then be connected to your modem/router or Extender. Repeat this
process to add other wireless devices.
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