HP 15-cx0000 Maintenance And Service Manual
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HP 15-cx0000 Maintenance And Service Manual

Pavilion gaming laptop
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HP Pavilion Gaming Laptop
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP 15-cx0000

  • Page 1 HP Pavilion Gaming Laptop Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Button, speakers, and fingerprint reader ..................10 Special keys ............................
  • Page 6 Creating recovery media and backups ........................ 71 Using HP Recovery media (select products only) ................71 Using Windows tools ......................... 72 Using the HP Cloud Recovery Download Tool (select products only) ..........73 Restore and recovery ............................73 Recovering using HP Recovery Manager ................... 73 What you need to know before you get started .............
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................78 Starting HP PC Hardware Diagnostics UEFI ..................79 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........79 Downloading the latest HP PC Hardware Diagnostics UEFI version ......79 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 viii...

  • Page 9: Product Description

    Category Description Product name HP Pavilion Gaming Laptop PC * Model number: 15-cx0000 – 15-cx0999 Processor 8th generation Intel® Core™ processors i7-8750H (2.2-GHz, turbo up to 4.1 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630 GPU) i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 15 W, Intel UHD Graphics...
  • Page 10 128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 1 TB (7200 rpm) Camera/mic HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV, 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression HP Wide Vision FHD IR Camera, indicator LED &...
  • Page 11 HDMI v2.0 supporting up to 4096×2160 @ 60Hz RJ-45 (Ethernet) USB 3.1 Gen1 Type-A ports (3) USB 3.1 Gen1 Type-C port (support data transfer, DisplayPort 1.2 out up to 4096×2304 (60Hz), HP Sleep & Charge) AC Smart Pin adapter plug...
  • Page 12 Category Description 4-cell, 70-Whr, 4550 mAh, polymer battery (8750H/8300H processors and GeForce GTX 1060 Max-Q graphics) 3-cell, 52.5-Whr, 4550 mAh, polymer battery (all models except with GeForce GTX 1060 Max-Q graphics) Security TPM 2.0 Kensington Security Lock Operating system FreeDOS 2.0 Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced QVC...

  • Page 13: Getting To Know Your Computer

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left Side

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search bar, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 16: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 17: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 20: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers.

  • Page 21: Bottom

    Icon Description NOTE: A wireless network must be set up before a wireless connection is possible. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible.

  • Page 22: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Item Component Spare part number Display assembly not spared NOTE: For display assembly subcomponent spare part information, see Display assembly subcomponents on page Top cover/keyboard (includes thermal grease and keyboard connector Mylar) NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page For use in ghost white models with 8250U/8550U processors without a backlight L20669-xxx...
  • Page 25 Item Component Spare part number NOTE: The card reader board cable is available using spare part number L20330-001. For use only in models with GeForce GTX 1060 Max-Q graphics L20329-001 For use all models without GeForce GTX 1060 Max-Q graphics L25944-001 (13) Security bracket...
  • Page 26 Item Component Spare part number For use in models with 8300H/8750H processors and GeForce GTX 1050/1050 Ti graphics L20339-001 For use in models with 8300H/8750H processors and GeForce GTX 1060 Max-Q L20340-001 For use in models with 8300H/8750H processors and Radeon RX 560 graphics L20341-001 Thermal pad kit (for use on system board components serviced by the heat sink) L23785-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use in models with a standard HD camera L20309-001 For use in models with an IR camera L20310-001 Display enclosure support brackets Display assembly subcomponents...
  • Page 28 Item Component Spare part number Left L20312-001 Right L20311-001 Hinge brackets (left and right) L21053-001 Hinges (left and right; includes thermal pad kit and thermal grease) L20316-001 HD camera module (includes microphone rubber) L20771-001 Camera boards HD camera board L20349-001 IR camera board L20350-001 Camera board cables (for use with the HD camera board and the IR camera board)

  • Page 29: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (includes sponge; does not include brackets, connector board, or cable): 2-TB, 5400-rpm 912487-857 1-TB, 7200-rpm 766457-858 1-TB, 5400-rpm 762990-006 Miscellaneous Kit (includes WLAN Mylar and hard drive cover Mylar; not illustrated) L29160-001 Hard drive connector/cable L20324-001...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter (PFC, slim, 4.5 mm) 200 W L00818-850 150 W 917649-850 135 W L15534-001 120 W 710415-001 Power cord (C5), 1 meter: For use in Argentina L22106-001 For use in Australia...
  • Page 31 Thermal pad kit (for use on system board components serviced by the heat sink) L23785-001 RJ-45 support bracket L29261-001 Miscellaneous Kit (includes WLAN Mylar and hard drive cover Mylar) L29160-001 Screw Kit L20769-001 USB-C to USB-A adapter 914936-001 HP HDMI to VGA adapter 701943-001 Miscellaneous parts...
  • Page 32 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, plastic pry tool ● ● Thin tool to disengage feet from bottom cover Phillips P0 and P1 magnetic screwdrivers ●...

  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 38 Remove the display bezel (4). To remove the HD camera module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the camera module. Pry up to disengage the camera module from the adhesive that secures it to the display (2). To remove the infrared (IR) camera module: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 39 Position the display assembly with the top edge toward you. Disconnect the cables from the sides of the camera module (1). Pry up to disengage the camera module from the adhesive that secures it to the display (2). To remove the IR camera board and/or HD camera board: Position the display assembly with the top edge toward you.
  • Page 40 Remove the two Phillips M2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. Remove the four broad head Phillips M2.5×3.0 screws (2) that secure the display panel to the bottom of the enclosure. Remove the cover plates (1) and the display brackets (2). The panel is secured to the display enclosure with long strips of tape.
  • Page 41 Lift the top of the display panel off the display rear cover (2). Use the following illustration to determine tape installation location when replacing the panel. Position the top of the adhesive at the right angle marks (1), place the adhesive on the display enclosure (2), and then remove the paper from the adhesive (3).
  • Page 42 Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (2), and then disconnect the cable (3).
  • Page 43 If replacing the raw display panel, install the EMI gaskets (1) and cover gaskets (2) as shown in the following image: NOTE: The gaskets are included in the raw display panel spare parts kits. Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures...

  • Page 44: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in acid green models L20317-001 Bottom cover for use in ultra violet models L20318-001 Bottom cover for use in ghost white models with 8300H/8750H processors L20319-001 Bottom cover for use in ghost white models with 8250U/8550U processors L20320-001 Before removing the bottom cover, follow these steps: Shut down the computer.
  • Page 45 Using a non-marking tool, start prying near the middle of the computer near the display and work around to separate the bottom cover from computer (1), and then remove the bottom cover (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 46: Rubber Feet

    Rubber feet Description Spare part number Rubber feet for use in acid green models L20321-001 Rubber feet for use in ultra violet models L20322-001 Rubber feet for use in ghost white models L20323-001 Before removing the rubber feet, follow these steps: Shut down the computer.

  • Page 47: Battery

    Battery Description Spare part number Battery, 4 cell, 70 Wh, 4.55 Ah (includes Mylar and sponge) 917724-856 Battery, 4 cell, 52 Wh, 4.55 Ah (includes Mylar and sponge) L08855-856 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Wlan Module

    WLAN module Description Spare part number Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro, MU-MIMO L22634-005 supported) Miscellaneous Kit (includes WLAN Mylar and hard drive cover Mylar) L29160-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 50 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 51: Memory Module

    Memory module Description Spare part number Memory module 8-GB (DDR4-2400) 862398-855 4-GB (DDR4-2400) 862397-855 8-GB (DDR4-2666) 937236-855 4-GB (DDR4-2666) L10598-855 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 53: Solid-State Drive (Ssd)

    Solid-state drive (SSD) IMPORTANT: The M.2 connector that supports a solid-state drive can also support an Optane memory module. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Description Spare part number 256 GB, PCIe L21752-001 128 GB, PCIe L21751-001...

  • Page 54: Optane Memory Module

    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB L21753-001 Before removing the Optane memory module, follow these steps: Shut down the computer.

  • Page 55: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. Description Spare part number Hard drives: 2-TB, 5400-rpm 912487-857 1-TB, 5400-rpm 766457-858 1-TB, 5400-rpm 762990-006 Hard drive bracket L20325-001 Hard drive cable L20324-001 Miscellaneous Kit (includes WLAN Mylar and hard drive cover Mylar) L29160-001...
  • Page 56 Remove the hard drive from the computer (4). To remove the hard drive bracket and connector, pull the connector away from the hard drive (1). Remove the four Phillips M3.0×3.0 screws (2) that secure the bracket to the hard drive. Pull the bracket away from the sides of the hard drive to remove it (3).

  • Page 57: Card Reader Board

    Card reader board Description Spare part number Card reader board for use only in models with GeForce GTX 1060 Max-Q graphics L20329-001 Card reader board for use all models without GeForce GTX 1060 Max-Q graphics L25944-001 Card reader board cable L20330-001 Before removing the card reader board, follow these steps: Shut down the computer.

  • Page 58: Fans

    Fans Description Spare part number Fan for use over system processor (CPU) L20334-001 Fan for use over graphics processor (VGA) L20335-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer.
  • Page 59 Remove the fans from the computer (5). Reverse this procedure to install the fans. Component replacement procedures...

  • Page 60: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with 8250U/8550U processors and GeForce GTX 1050 graphics L20338-001 Heat sink for use in models with 8300H/8750H processors and GeForce GTX 1050/1050 Ti graphics L20339-001 Heat sink for use in models with 8300H/8750H processors and GeForce GTX 1060 Max-Q L20340-001...
  • Page 61 Each time the heat sink is removed, thoroughly clean the thermal material from the system board components (1)(3) and the associated surfaces of the heat sink (2)(4). Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 62: Touchpad Board

    TouchPad board Description Spare part number TouchPad board L20333-001 TouchPad bracket L20331-001 TouchPad board cable (includes Mylar) L20332-001 Before removing the TouchPad board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Usb Board And Security Bracket

    USB board and security bracket Description Spare part number USB board for use only in models with GeForce GTX 1060 Max-Q graphics L20336-001 USB board for use all models without GeForce GTX 1060 Max-Q graphics L20337-001 USB board cable L20351-001 Security bracket L20353-001 Before removing the USB board and security bracket, follow these steps:...
  • Page 64 Rotate the back of the board up and pull it away from the side of the computer to remove it (6). Reverse this procedure to install the USB board and security bracket. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Audio Board

    Audio board Description Spare part number Audio board for use in models with 8300H/8750H processors L20326-001 Audio board for use in models with 8250U/8550U processors L20327-001 Audio board cable L20328-001 Before removing the audio board and security bracket, follow these steps: Shut down the computer.

  • Page 66: Power Button Board

    Power button board Description Spare part number Power button board for use in acid green models (includes rubber and thermal grease) L20342-001 Power button board for use in ultra violet models (includes rubber and thermal grease) L20343-001 Power button board for use in ghost white (includes rubber and thermal grease) L20344-001 Power button board cable (includes thermal pad kit and thermal grease) L20352-001...
  • Page 67 Remove the power button board from the computer (3). Reverse this procedure to install the power button board and cable. Component replacement procedures...

  • Page 68: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes thermal pad kit and thermal grease) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Intel Core i7-8750H processor and GeForce GTX 1060 Max-Q graphics controller with 3 GB of memory L20304-xx1 Intel Core i7-8750H processor and GeForce GTX 1050 graphics controller with 4 GB of memory...
  • Page 69 (2): Keyboard backlight cable (ZIF) (3): TouchPad cable (ZIF) (4): Audio board cable (ZIF) (5): Display cable (ZIF) (6): Speaker cable Remove the eight Phillips M2.0×3.0 screws (1) that secure the system board to the computer. Remove the Phillips M2.0×5.0 screw (2) that secures the system board to the computer. Component replacement procedures...
  • Page 70 Rotate the interior side of the board upward (1), and then disconnect the USB board cable (2) and the card reader board cable (3) from the ZIF connectors underneath the system board. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Speakers

    Speakers Description Spare part number Speakers (include thermal grease) L20345-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Display Assembly

    Display assembly You can remove the display bezel, display panel, and camera module without removing the display assembly from the computer. For more information, see Display subcomponents (bezel, panel, camera) on page 29.You must remove the display assembly to remove the remaining subcomponents, as described in this section. Display subcomponent spare parts are listed at Display assembly subcomponents on page Before removing the display assembly, follow these steps:...
  • Page 73 To remove the display hinges: Remove the three Phillips broad head M2.5×3.0 screws (1) that secure each hinge to the display enclosure. Remove the display hinges (2). To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure, and then remove the antennas and cables.
  • Page 74 To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure, and then remove the cable from the display enclosure. Models with an IR camera Models with an HD camera Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Display/camera cable routing path (2): Antenna cable routing path If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 76: Top Cover/Keyboard

    Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable. In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.

  • Page 77: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 79: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 80: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 81: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 82: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 83: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 84 Chapter 7 Backing up, restoring, and recovering...

  • Page 85: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 86: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 87: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 88: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 89 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
  • Page 90 Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 91: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 256.5 mm 10.10 in Width 365.0 mm 14.37 in Height 25.4 mm 1.00 in Weight 7th generation Intel processors, UMA graphics, SSD 2167 g 4.78 lb 8th generation Intel processors, GeForce GTX 1050/Radeon RX 2229 g 4.91 lb 560 graphics, SSD...

  • Page 92: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1920x1080 (FHD) 3840x2160 (UHD) Surface treatment Anti glare BrightView Brightness 220 nits (FHD) 300 nits (UHD) Viewing angle UWVA Backlight WLED Graphics adapter eDP (FHD) eDP+NVSR (UHD) Thickness 3.2 mm Chapter 9 Specifications...

  • Page 93: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 130.0 g 107.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track...

  • Page 94: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 3100 MB/s Up to 2150 MB/s Random Read Up to 330 KIOPs...

  • Page 95: M.2 Sata-3 Solid-State Drive Specifications

    M.2 SATA-3 solid-state drive specifications 128-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 520 MB/s Random Read Up to 60K IOPs Sequential Write Up to 160 MB/s Random Write Up to 34K IOPs Ready time, Maximum (to not busy)
  • Page 96 Chapter 9 Specifications...

  • Page 97: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 98: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 99 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 100 Chapter 10 Power cord set requirements...

  • Page 101: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 102 Chapter 11 Recycling...

  • Page 103: Index

    Index bottom cover display enclosure action keys illustrated 18 illustrated 20 airplane mode 13 removing 36 removing 67 help 12 buttons display panel identifying 11, 12 left TouchPad 8 illustrated 20 keyboard backlight 12 power 10 product description 1 mute 12 right TouchPad 8 removing 31, 65 next track 12...
  • Page 104 Bluetooth 14 product description 3 using 78 regulatory 14 USB SuperSpeed 5, 6 HP PC Hardware Diagnostics Windows serial number 14 USB Type-C with HP Sleep and downloading 77 service 14 Charge 5 installing 78 wireless certification 14 power button board...
  • Page 105 25 USB SuperSpeed ports, identifying security 4 plastic parts 25 5, 6 serviceability 4 service labels, locating 14 USB Type-C port with HP Sleep and video 2 serviceability, product description 4 Charge, identifying 5 wireless 2 slots product name 1...
  • Page 106 Index...

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