Ricoh Aficio CL3000 Maintenance Manual
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Ricoh Aficio CL3000 Maintenance Manual

Ricoh Aficio CL3000 Maintenance Manual

Ricoh printer user manual
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Table of Contents

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See also: Maintenance Manual , Installation Manual
Getting Started
Paper and Other Media
Replacing Consumables and Maintenance Kit
Cleaning and Adjusting the Printer
Troubleshooting
Appendix
For safety, please read this manual carefully before you use this product and keep it handy
for future reference.

Operating Instructions

Maintenance Guide

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Summary of Contents for Ricoh Aficio CL3000

  • Page 1: Operating Instructions

    Maintenance Guide Getting Started Paper and Other Media Replacing Consumables and Maintenance Kit Cleaning and Adjusting the Printer Troubleshooting Appendix For safety, please read this manual carefully before you use this product and keep it handy for future reference. Operating Instructions...
  • Page 2 Introduction This manual contains detailed instructions on the operation and maintenance of this machine. To get maximum versatility from this machine all operators should carefully read and follow the instructions in this manual. Please keep this manual in a handy place near the machine. Please read “Safety Information”...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Trademarks...1 Safety Information ...2 Safety During Operation...2 ENERGY STAR Program ...6 How to Read This Manual ...7 1. Getting Started Features of this Printer...9 Guide to the Printer ... 10 Exterior: Front View... 10 Basic Model Printer Exterior: Rear View ... 11 Network Standard Model Exterior: Rear View...
  • Page 4 5. Troubleshooting Error & Status Messages on the Control Panel ... 53 Printer Does Not Print ... 62 Other Printing Problems ... 65 Removing Misfed Paper ... 69 When "Remove Misfeed A:Internal Path" Appears ... 69 When "Remove Misfeed B: Fusing Unit" Appears ... 70 When "Remove Misfeed Y: Paper Tray"...

  • Page 5: Trademarks

    Trademarks Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technolo- gy, Inc., All rights reserved. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 6: Safety Information

    Safety Information When using your printer, the following safety precautions should always be fol- lowed. Safety During Operation In this manual, the following important symbols are used: R WARNING: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. R CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to...
  • Page 7 R WARNING: • It is dangerous to handle the plug with wet hands. Doing this may re- sult in receiving an electric shock. • Connect the power cord directly into a wall outlet and never use an ex- tension cord. •...
  • Page 8 R CAUTION: • Do not eat or swallow toner. • Keep toner (used or unused) and toner cartridge out of reach of children. • Protect the equipment from dampness or wet weather, such as rain, snow, and so on. • Unplug the power cord from the wall outlet before you move the equipment. While moving the equipment, you should take care that the power cord will not be damaged under the equipment.
  • Page 9 R CAUTION: • When removing misfed paper, do not touch the fusing unit because it could be very hot. • To prevent an injury, this printer should be lifted by at least two people. • When moving the machine, each person should hold the handles that are located on opposite sides, and then lift it slowly.

  • Page 10: Energy Star Program

    ENERGY STAR Program The ENERGY STAR Guidelines intend to establish an international energy-saving system for developing and introducing energy-efficient office equipment to deal with environmental is- sues, such as global warming. When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall place the ENERGY STAR logo onto the machine model.

  • Page 11: How To Read This Manual

    How to Read This Manual Symbols In this manual, the following symbols are used: R WARNING: This symbol indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. R CAUTION: This symbol indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.

  • Page 13: Getting Started

    Features of this Printer ❖ ❖ ❖ ❖ High Image Quality True 1200 x 1200 dpi resolution provides high resolution. You can print vari- ous business documents in fine detail from presentations and newsletters containing illustrations or graphics to catalogues, ads, and pictures. In addi- tion, the built-in automatic color registration function assures high image quality at all times.

  • Page 14: Guide To The Printer

    Getting Started Guide to the Printer Exterior: Front View Standard Tray Output is stacked here with the print side down. Upper Left Cover Open this cover when replacing toner cartridges. Ventilator The ventilator helps to keep the compo- nents inside the printer from overheat- ing.

  • Page 15: Basic Model Printer Exterior: Rear View

    Basic Model Printer Exterior: Rear View Ventilator The ventilator helps to keep the compo- nents inside the printer from overheat- ing. Do not block the ventilator as it may cause a printer malfunction due to over- heating. Right Cover Open this cover when replacing photo conductor units, the transfer belt or waste toner bottle.

  • Page 16: Network Standard Model Exterior: Rear View

    Getting Started Network Standard Model Exterior: Rear View Ventilator The ventilator helps to keep the compo- nents inside the printer from overheat- ing. Do not block the ventilator as it may cause a printer malfunction due to over- heating. Right Cover Open this cover when replacing photo conductor units, the transfer belt or waste toner bottle.

  • Page 17: Inside

    Inside Fusing Unit Fuses the image on paper. When "Replace Fusing Unit" appears on the panel display, replace this unit. Transfer Roller When "Replace Fusing Unit" appears on the panel display, replace this roller. Duplex Unit (optional for Basic Model Printer) Use to print on both sides of paper.

  • Page 18: Control Panel

    Getting Started Control Panel Panel Display Shows the current status of the printer and error messages. { { { { Job Reset} } } } Key When the printer is online, press this key to cancel any ongoing print job. { { { { On Line} } } } Key Indicates whether the printer is online or offline.

  • Page 19: Paper And Other Media

    2. Paper and Other Media Paper and Other Media Supported by This Printer Paper Sizes This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer. Note ❒...
  • Page 20 Paper and Other Media C5 Env (6.38 × 9.02 inches) C6 Env (4.49 × 6.38 inches) DL Env (4.33 × 8.66 inches) Monarch Env (3 Custom Size 16K (7.68 × 10 inches) • Means that the size is supported and the printer selects the paper size au- tomatically.
  • Page 21 Folio Foolscap F4 F/GL Com#10 Env C5 Env C6 Env DL Env Monarch Env Custom Size • Means that the size is supported and the printer selects the paper size au- tomatically. • Means that the size is supported. See p.24 “Loading Paper in the Bypass Tray”...

  • Page 22: Paper Recommendations

    Paper and Other Media Paper Recommendations Loading Paper Important ❒ Do not use paper that is meant for an ink-jet printer, or it may stick to the fus- ing unit and cause a paper misfeed. ❒ Set the paper as described below •...
  • Page 23 • When printing on the reverse side of plain paper that has been already printed on, load it on the Bypass Tray with print side down, and then select [Plain:Dup. Back] with the control panel or the printer driver. Only the By- pass Tray supports this function.
  • Page 24 Paper and Other Media • Separate stuck OHP transparencies every time before printing. • If OHP transparencies stick together when they feed, set them on the tray one by one or select "Slip sheet" in the printer driver. For more information about using "Slip sheet", see the printer driver's Help.
  • Page 25 • Damp paper • Paper that is dry enough to emit static electricity • Paper that has already been printed onto, except a preprinted letterhead • Special paper, such as thermal paper, aluminum foil, carbon paper and conductive paper • Paper whose weight is heavier or lighter than the limitation. •...

  • Page 26: Loading Paper

    Paper and Other Media Loading Paper R CAUTION: • When pulling the paper tray out, be careful not to pull it strongly. If you do, the tray might fall and cause an injury. Loading Paper in Tray 1/Optional Paper Feed Unit A A A A Pull the paper tray out of the printer until it stops.
  • Page 27 Changing paper size of the paper tray A A A A Pull the paper tray out of the printer until it stops. After that, lift it slightly, and then pull it out completely. Place it on a flat sur- face B B B B Remove the paper.

  • Page 28: Loading Paper In The Bypass Tray

    Paper and Other Media Note ❒ When selecting "Plain Paper", se- lect either "Thin" or "Normal" for "PlainPaper Type" in the "Mainte- nance" menu. A A A A Press the { { { { Menu} } } } key. "Menu" appears on the panel dis- play.

  • Page 29: Paper Input

    A A A A Open the Bypass Tray. B B B B Extend the Bypass Tray. C C C C Slide the side guides outwardA A A A , and then load paper until it stops with the print side down B B B B . D D D D Adjust the side guides to the pa- per width.

  • Page 30: Custom Size

    Paper and Other Media D Press the { { { { U U U U } } } } or { { { { T T T T } } } } key to dis- play the size and direction of the paper in the Bypass Tray.

  • Page 31: Paper Type

    Specifying a paper type for the Bypass Tray By selecting the paper type you want to load, the printer can perform print- ing better. You can select from the following pa- per types: • Plain Paper, Recycled Paper, Spe- cial Paper, Color Paper, Letterhead, Preprinted, Prepunched, Labels (adhesive label paper), Bond Pa- per, Cardstock, Transparency...
  • Page 32 Paper and Other Media...

  • Page 33: Toner Cartridge

    3. Replacing Consumables and Maintenance Kit Toner Cartridge R WARNING: • Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.
  • Page 34 Replacing Consumables and Maintenance Kit B B B B Remove the toner cartridge for the color you want to replace. You can remove all four cartridges in the same way. In the illustration, yellow cartridge is used as an example. Important ❒...
  • Page 35 F F F F Insert the toner cartridge in the direction of the arrow. You can install all four cartridges in the same way. Important ❒ Do not repeatedly install and re- move the toner cartridges. This could result in a toner leak. G G G G Close the upper left cover of the printer.

  • Page 36: Waste Toner Bottle Type 125

    Replacing Consumables and Maintenance Kit Waste Toner Bottle Type 125 R WARNING: • Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.
  • Page 37 F F F F Place the new waste toner bottle in the position as shown in the il- lustration. G G G G Lock the waste toner bottle. Important ❒ Be sure to lock the waste toner bottle to prevent toner from leaking inside the printer.

  • Page 38: Photo Conductor Unit Type 125 Black/Color

    Replacing Consumables and Maintenance Kit Photo Conductor Unit Type 125 Black/Color R WARNING: • Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.
  • Page 39 C C C C Pull out the green levers on the left and right that are fastening the inner cover to unlock the le- vers. D D D D Lift the inner cover until it stays E E E E Remove the photo conductor unit.
  • Page 40 Replacing Consumables and Maintenance Kit C Pinch the green part to unlock. D Pull out the photo conductor unit slowly. Important ❒ Be sure to hold the unit with both hands, and then pull it out slowly. F F F F Take out the new photo conduc- tor unit.
  • Page 41 I I I I Push the front of the photo con- ductor unit slowly, sliding the unit on the cover and into the ma- chine until it stops. ❖ ❖ ❖ ❖ Photo Conductor Unit Type 125 Black ❖ ❖ ❖ ❖ Photo Conductor Unit Type 125 Color Important ❒...

  • Page 42: Fusing Unit Type 125

    Replacing Consumables and Maintenance Kit Fusing Unit Type 125 R CAUTION: • The inside of the machine be- comes very hot. Do not touch the parts with a "v" label (means hot surface). Touching a part with a "v" label (means hot sur- face) could result in a burn.
  • Page 43 B B B B Open the front cover by pushing the front cover release button. C C C C Pinch the connector lever, and then pull out the connector. D D D D Push the green release buttons on the left and right outwards to un- lock the fusing unit.
  • Page 44 Replacing Consumables and Maintenance Kit I I I I Push in the connector. J J J J Turn the green part in the direc- tion of the arrow, and then re- move the transfer roller. K K K K Take out the new transfer roller. Important ❒...

  • Page 45: Fusing Unit

    B Press the { { { { U U U U } } } } or { { { { T T T T } } } } key to dis- play “Maintenance”, and then press the { { { { Enter #} } } } key. Menu: Maintenance C Press the { { { { U U U U } } } } or { { { { T T T T } } } } key to dis-...

  • Page 46: Intermediate Transfer Unit Type 125

    Replacing Consumables and Maintenance Kit Intermediate Transfer Unit Type 125 R CAUTION: • The inside of the machine be- comes very hot. Do not touch the parts with a "v" label (means hot surface). Touching a part with a "v" label (means hot sur- face) could result in a burn.
  • Page 47 E E E E Lift the inner cover until it stays F F F F Unlock the waste toner bottle. Important ❒ Do not lock the waste toner bot- tle that has been removed. Ton- er may spill. Intermediate Transfer Unit Type 125 G G G G Remove the waste toner bottle slowly.
  • Page 48 Replacing Consumables and Maintenance Kit J J J J Raise the green cover, hold the transfer belt as shown, and then remove the transfer belt. Important ❒ Be sure to hold the unit with both hands, and then pull it out slowly.
  • Page 49 P P P P Lock the waste toner bottle. Important ❒ Be sure to lock the waste toner bottle to prevent toner from leaking inside the printer. Q Q Q Q Lower the inner cover slowly. R R R R Push the green levers to fasten the inner cover.

  • Page 50: Transfer Belt

    Replacing Consumables and Maintenance Kit C Press the { { { { U U U U } } } } or { { { { T T T T } } } } key to dis- play "Maint. Reset", and then press the { { { { Enter #} } } } key.

  • Page 51: Cleaning And Adjusting The Printer

    4. Cleaning and Adjusting the Cautions to Take When Cleaning R WARNING: • Do not remove any covers or screws other than those specified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the machine has laser systems, di- rect (or indirect) reflected eye contact with the laser beam may cause serious eye damage.

  • Page 52: Adjusting The Color Registration

    Cleaning and Adjusting the Printer Adjusting the Color Registration When the printer is moved, when the Fusing Unit is replaced, or after print- ing repeatedly for some time, regis- tration shifting might occur. By performing color registration adjust- ment, you can maintain optimum print results.

  • Page 53: Adjusting The Image Density

    Adjusting the Image Density Adjust the image density when the print side of the page is shaded or the print image looks patchy. Important ❒ Extreme settings may create out- put that appears dirty. ❒ Image density settings should be made from the application or the printer driver whenever possible.
  • Page 54 Cleaning and Adjusting the Printer ❒ If the image density of the Im- age Density Adjusting Card is equal to the density shown above the frame, select “-” for the image density setting. If the image density of the Image Density Adjusting Card is equal to the density shown below the frame, select “+”...

  • Page 55: Adjusting The Tray Registration

    Adjusting the Tray Registration You can adjust the registration of Tray 2 and Tray 3 (optional Paper Feed Unit). The vertical adjustment is used for all trays. Normally, you need not update the registration. But when the optional Paper Feed Unit or the Duplex Unit is installed, updating the registration is useful in some cases.
  • Page 56 Cleaning and Adjusting the Printer A Press the { { { { Escape} } } } key. B Press the { { { { U U U U } } } } or { { { { T T T T } } } } key to dis- play "Adjustment", and then press the { { { { Enter #} } } } key.

  • Page 57: Troubleshooting

    Error & Status Messages on the Control Panel ❖ ❖ ❖ ❖ Status Messages Messages/Second messages Calibrating… Energy Save Mode Hex Dump Mode Offline Please Wait Processing… Ready Resetting Job… Waiting… Warming Up… ❖ ❖ ❖ ❖ Alert Messages Messages/Second messages Add Toner: 5.
  • Page 58 Troubleshooting Messages/Second messages Call Service: EC Power Off On Cannot check Signal in Ad hoc Change Setting Tray # /Paper Size: Paper Type: Close Front and/ or Right Cover Close Upper Left Cover Color Regist Error Error: Tray # Form Feed /Reset The Job Then Power OffOn Hardware Problem...
  • Page 59 Messages/Second messages Hardware Problem An error has occurred in the Bypass Tray. Bypass Tray Hardware Problem An error has occurred in the color PCU (Photo Conductor Color PCU Unit). Hardware Problem The printer detected a DIMM sum value error. DIMM Hardware Problem The printer detected an Ether- net error.
  • Page 60 Troubleshooting Messages/Second messages Hardware Problem Option RAM Hardware Problem Parallel I/F Hardware Problem Invalid Password Try Again Load Correct Size Paper /Press # To Continue Load Paper /Paper Size: Paper Type Description There is a problem with the Remove and reinstall the op- optional Memory Unit.
  • Page 61 Messages/Second messages Load Paper The indicated tray is out of pa- per. Tray # #: tray number Menu Protected The menu is protected. Cannot Change No Files There are no files available for Sample Print job or Locked Exist Print job. Remove Misfeed There is a misfeed in the fus- ing unit.
  • Page 62 Troubleshooting Messages/Second messages Replace Waste Toner Reset PCU Correctly Reset Fusing Unit Correctly Reset Paper Bypass Tray Reset Toner /Yellow/Magenta/Cy- an/Black Reset Tray # Correctly Reset Duplex Unit Replace Transfer Belt SC XXX-X Power Off On Toner is Almost Empty: Black Toner is Almost Empty: Cyan Description...
  • Page 63 Messages/Second messages Toner is Almost The magenta toner is almost empty. Empty: Magenta Toner is Almost The yellow toner is almost empty. Empty: Yellow Error & Status Messages on the Control Panel Description Prepare a new magenta toner cartridge. Prepare a new yellow toner cartridge.
  • Page 64 Troubleshooting ❖ ❖ ❖ ❖ Print Error Messages ("Error Log" in Configuration Page) Messages/Second messages Collate Cancelled Driver Setting Error (Memo- Duplex Cancelled Exceeded Max. Pages (Col- late) Exceeded Max. Stored Files Exceeded Max. Stored Pages HDD Full HDD Not Installed I/O Buffer Overflow Print Overrun Description...
  • Page 65 Messages/Second messages RPCS Graphic Error There is not enough graphics memory to print the data. RPCS Memory Overflow A memory overflow occurred during the print job. After part of the data for the page was printed, the print job was sus- pended.

  • Page 66: Printer Does Not Print

    Troubleshooting Printer Does Not Print Possible Cause Is the power on? Does the On Line indicator stay on? Does the Error indicator stay red? Is paper loaded? Can you print a configura- tion page? Is the interface cable con- nected securely to the printer and the computer? Are you using the correct interface cable?
  • Page 67 Possible Cause Is the Data In indicator If not blinking or lit, the data is not being sent to the printer. blinking or lit after starting ❖ ❖ ❖ ❖ If the printer is connected to the computer using the in- the print job? terface cable Make sure the following printer port settings are correct:...
  • Page 68 Troubleshooting Possible Cause When you use 1394 Inter- face Unit Type 4510 Solutions ❖ ❖ ❖ ❖ Network Connection Contact your network administrator. Confirm that 1394 Interface Unit Type4510 is attached to the computer correctly. Confirm that IEEE1394 interface cable is connected securely. Restart the computer.

  • Page 69: Other Printing Problems

    Other Printing Problems Status Toner smears appear on the print side of the page. Paper gets wrinkles. The color of the printout is dif- ferent from the color specified. Color changes extremely when adjusted with the printer driver. Photo images are coarse. Black gradation is not natural.
  • Page 70 Troubleshooting Status It takes too much time to com- plete the print job. It takes too much time to resume printing. Multiple pages are fed at once. Paper is not fed from the select- ed tray. Possible Causes, Descriptions, and Solutions Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.
  • Page 71 Status Paper jams occur frequently. Solid areas, lines or text are shiny or glossy when created as a mixture of cyan, magenta, yel- low. Solid lines are printed as broken lines. The color of the printout is dif- ferent from the color on the computer's display.
  • Page 72 Troubleshooting Status An error message on the control panel stays on after removing the misfed paper. A print image is not clear. The print side of the page is a hazy gray. A printed image is different from the image on the compu- ter's display.

  • Page 73: Removing Misfed Paper

    Removing Misfed Paper When a paper misfeed occurs, an er- ror message appears on the panel dis- play. Remove the misfed paper from the location indicated. Important ❒ Toner dust may be on the misfed paper after removal. Be careful not to get it on your hands or clothes.

  • Page 74: When "Remove Misfeed B: Fusing Unit" Appears

    Troubleshooting D D D D Remove the misfed paper. E E E E Close the cover. F F F F Close the front cover slowly. When "Remove Misfeed B: Fusing Unit" Appears R CAUTION: • The inside of the machine be- comes very hot.
  • Page 75 C C C C Remove the misfed paper. If you cannot remove the paper easily, do not forcefully pull it, but go to the next step. D D D D Pull part "B2" toward the front, and then open the guide board. E E E E Remove the misfed paper.

  • Page 76: When "Remove Misfeed Y: Paper Tray" Appears

    Troubleshooting When "Remove Misfeed Y: Paper Tray" Appears A A A A Pull out the tray. Important ❒ When pulling it out, be careful not to pull it strongly. If you do, the tray might fall and cause an injury. B B B B Remove the misfed paper.

  • Page 77: When "Remove Misfeed Z: Duplex Unit" Appears

    When "Remove Misfeed Z: Duplex Unit" Appears R CAUTION: • The inside of the machine be- comes very hot. Do not touch the parts with a "v" label (means hot surface). Touching a part with a "v" label (means hot sur- face) could result in a burn.
  • Page 78 Troubleshooting...

  • Page 79: Appendix

    Moving and Transporting the Printer R CAUTION: • When moving the machine, each person should hold the handles that are located on opposite sides, and then lift it slowly. Lifting it carelessly or drop- ping it may cause an injury. •...

  • Page 80: Moving The Printer

    Appendix Moving the Printer R CAUTION: • When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause an injury if dropped. • Before moving the machine, unplug the power cord from the wall outlet. If the cord is unplugged abruptly, it could become damaged.

  • Page 81: Index

    INDEX Adjusting the Color Registration , 48 Adjusting the Image Density , 49 Adjusting the Tray Registration , 51 Appendix , 75 Bypass Tray , 10 Caution , 2 Clearing and Adjusting the Printer , 47 Controller Board , 11 , 12 Control Panel , 10 , 14 Data In Indicator , 14 Data In indicator , 63...
  • Page 82 Remove Misfed Paper Duplex Unit , 73 Fusing Unit , 70 Internal Path , 69 Paper Tray , 72 Removing Misfed Paper , 69 Replacing Consumables and Maintenance Kit , 29 Right Cover , 11 , 12 Standard Tray , 10 Standard Tray Extension , 11 , 12 Storing Paper , 18 Thick Paper , 19...
  • Page 83 France, Germany, Italy, or the Netherlands is prohibited. The CE Declaration of Conformity is available on the Internet at URL: http://www.ricoh.co.jp/fax/ce_doc/. In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON.
  • Page 84 65760 Eschborn Phone: +49-(0)6196-9060 France RICOH FRANCE S.A. 383, Avenue du Général de Gaulle BP 307-92143 Clamart Cedex Phone: +33-(0)-821-01-74-26 Model number: Aficio CL3000, CL3000DN Printed in The Netherlands G081-6570 Spain RICOH ESPAÑA S.A. Avda. Litoral Mar, 12-14, 08005 Barcelona...

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