Ricoh A2 Operating Instructions Manual
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Ricoh A2 Operating Instructions Manual

Remote communication gate
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Operating Instructions

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read "Safety Information"
before using the machine.

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Table of Contents

Troubleshooting

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Summary of Contents for Ricoh A2

  • Page 1: Operating Instructions

    Operating Instructions Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read "Safety Information" before using the machine.

  • Page 3: How To Read This Manual

    About the Abbreviation In these sheets, we use the term RC Gate as an abbreviation of Remote Communication Gate A2 for @Remote office NX. Generally, "administrator" refers to the "RC Gate administrator," unless otherwise specified in this Manual.

  • Page 4: Manuals For This Equipment

    Manuals for This Equipment The following manuals describe procedures to operate and maintain this equipment. For safe and efficient operation of this equipment, all users should read and follow the instructions carefully. Operating Instructions (this manual) Provides all of the information on how to use this equipment. Perform the procedures in this manual after you have completed the procedures in "Safety Information/Setup Guide".

  • Page 5: Important

    Important To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this product, losses of data, or the use or non-use of this product and operation manuals provided with it. You are responsible for taking protective measures against computer viruses, worms, and other harmful software.

  • Page 6: Laws And Regulations

    Laws and Regulations User Information on Electrical & Electronic Equipment Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling. Our products or product packaging are marked with the symbol below.

  • Page 7: Environmental Advice For Users

    Üretici: Ricoh Company, Ltd. 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan +81-36278-2111(English only/Sadece İngilizce) Environmental Advice for Users Users in the EU, Switzerland and Norway Consumables yield Please refer to either the User's Manual for this information or the packaging of the consumable.

  • Page 8: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)

    For maximum energy savings, we recommend that the default setting for power management is used. Products that comply with the Energy Star requirement are always energy efficient. Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators.

  • Page 9: Table Of Contents

    TABLE OF CONTENTS How to Read This Manual..........................1 Symbols................................1 Notes................................1 About the Abbreviation..........................1 Screens................................1 Manuals for This Equipment..........................2 Important................................3 Laws and Regulations............................4 User Information on Electrical & Electronic Equipment................4 Environmental Advice for Users........................5 Note for the Battery and/or Accumulator Symbol (For EU countries only)..........6 Notes to users in the United States of America....................
  • Page 10 Connect to @Remote System........................24 Permit @Remote Task Performance......................25 Auto Discovery............................. 25 SNMP Access...............................25 Add Device..............................26 System Log..............................26 Installation Completed..........................26 3. How to Configure and Check the Device Screen Configuration............................27 Setting a Password............................28 Shutdown the RC Gate..........................29 Display Icons..............................29 Sorting/Classifying Lists..........................
  • Page 11 5. Discovery and Polling Discovery and Polling............................51 Add Device..............................51 Manual Discovery............................54 Access Profiles..............................56 Configuring Access Accounts..........................59 Setting a SNMP Account..........................59 Setting a Device Administrator Account.....................59 Overwriting an Access Account......................... 60 Deleting an Access Account........................60 Specifying Access Profiles..........................61 SNMP................................
  • Page 12 Device Access Information..........................92 Serial Number Acquisition.......................... 93 Auto Discovery............................. 94 Migration..............................97 Device SSL Setting............................98 Device Firmware Update..........................99 Shift Device Firmware Update Prohibited Period................... 100 Save Call/Counter History........................102 Checking the Firmware..........................104 Update Device Firmware..........................104 Update System Firmware..........................104 8. Appendix Troubleshooting.............................

  • Page 13: About The Rc Gate

    1. About the RC Gate This chapter will describe the outline of the RC Gate. What Can be Done with the RC Gate The following operations are available using the RC Gate: • Send an automatic service call notifying the RS Center System that a device has malfunctioned. •...

  • Page 14: Outline Of The System

    1. About the RC Gate Outline of the System The RC Gate communicates with the RS Center System over the Internet using HTTPS. Authentication by HTTPS ensures the security of communication between the RC Gate and the RS Center System. The RS Center System serves as the HTTPS server, and the RC Gate works as the HTTPS client.

  • Page 15: Notes On An Environment Using Both Ipv4 And Ipv6

    Outline of the System • There are two types of devices managed by the RC Gate. One is compatible with HTTPS, and the other is compatible with SNMP. The user can identify the type by selecting [@Remote Properties] on the [Device List] and referring to [Connection Type].

  • Page 16: Guide To Equipment

    1. About the RC Gate Guide to Equipment This section explains names and functions of each part. Front This section explains names and functions of the parts on the front side of the RC Gate. DJH100 1. Power LED (Blue) 2.

  • Page 17: Back

    Guide to Equipment Back This section explains names and functions of the parts on the back side of the RC Gate. • Do not touch the outer screws (two outer screws shown) that are for customer engineers' operation. DJG001 1. Power Socket This socket is used to connect the power cord.

  • Page 18: About Options

    Expandable storage is available as hardware options for the RC Gate. Contact your service representative for installation. • RICOH Remote Communication Gate A2 Storage 1000 The RC Gate can manage a maximum of 100 devices. If you have installed optional storage to expand the capacity, up to 1,000 devices can be registered.

  • Page 19: About The Rc Gate Monitor

    About the RC Gate Monitor About the RC Gate Monitor The RC Gate Monitor is the software used to register, monitor, and make settings of the RC Gate. The software is pre-installed in the RC Gate. Access the RC Gate Monitor in this equipment from web browser in the computer. The computer and this equipment must be on the network.

  • Page 20: To Start The Rc Gate Monitor

    1. About the RC Gate The administrator has all administrative (device administrator, user administrator, file administrator, and network administrator) privileges of the subject device. To Start the RC Gate Monitor • Use a browser that can display disguised characters (such as asterisks) during password entry. •...

  • Page 21: To Close The Rc Gate Monitor

    About the RC Gate Monitor Select the display language in [Language]. Click [Login]. • Security logs can be configured. For details, see page 79 "Security Log". To Close the RC Gate Monitor • User must always click [Logout] before closing the web browser. •...
  • Page 22 1. About the RC Gate...

  • Page 23: Setting Up The Rc Gate

    2. Setting up the RC Gate This chapter explains the procedure for registering the RC Gate with the RS Center System. Preparation for Use To use the devices in a CC-certified environment, the administrator must perform the procedures described in page 21 "Specifying the Device Settings" in advance. The administrator must read this product’s manuals thoroughly before performing the procedures described in page 21 "Specifying the Device Settings".

  • Page 24: Checking Versions For Cc Conformance

    2. Setting up the RC Gate Item name Description [System] [Setup] [Date/Time Settings] [Time Settings] Current time [System] [Server Settings] [Networking] [SSL] [Use SSL] [On] [System] [Server Settings] [Networking] [SSL] [SSL 3.0] [Inactive] [@Remote] [@Remote Settings] [Save Call/Counter History] [On] MIME Setting] [@Remote] [@Remote Settings]...
  • Page 25 Preparation for Use Mainly Europe Manual Name Reference Number Safety Information/Setup Guide D3AR-8600 Setup Guide D3AR-8620 Operating Instructions D3AR-8640E Mainly North America Manual Name Reference Number Safety Information/Setup Guide D3AR-8610 Setup Guide D3AR-8620 Operating Instructions D3AR-8640E...

  • Page 26: Settings On Installation

    2. Setting up the RC Gate Settings on Installation Initial system settings appear when you first log in to the machine. You can configure the following settings: Date/Time Settings Specify the time zone, date settings, and time settings. For details, see page 67 "Date/Time Settings". After configuration, click (Save).

  • Page 27: Permit @Remote Task Performance

    Settings on Installation • In [Connect to @Remote System], enter the request number. If you click [Register], the remaining initial system settings appear. Permit @Remote Task Performance You can specify whether or not to authorize the following @Remote tasks. • Device Registration •...

  • Page 28: Add Device

    2. Setting up the RC Gate Add Device Specify the add device. For details, see page 51 "Add Device". System Log Change the log level and download the system log. For details, see page 79 "System Log". After configuration, click (Save).

  • Page 29: How To Configure And Check The Device

    Shut down and put the RC Gate in standby mode. For details about shutdown, see page 29 "Shutdown the RC Gate". • Connect to the Ricoh website. You can also download "Setup Guide" and "Operating Instructions" from the Ricoh website.

  • Page 30: Setting A Password

    3. How to Configure and Check the Device 3. Tab area The upper part is the list area and the bottom part is the properties area. The control screen that corresponds to the selected section tree item is displayed and uses the tabs to switch between multiple control screens.

  • Page 31: Shutdown The Rc Gate

    Screen Configuration • After changing the password, be sure to remember it. If you forget it, you need to contact the service representative to configure the machine's settings again. In the header area, click [admin] and [Change Password]. In the [Password], enter a password. In the [New Password], enter a new password.
  • Page 32 • For the format of CSV files, see page 35 "Format of CSV Files". Device icons Icon Description RICOH digital full color multifunctional machine RICOH digital monochrome multifunctional machine RICOH color laser printer RICOH monochrome laser printer RICOH hybrid multifunctional machine RICOH gel jet printer RICOH OEM color/monochrome multifunctional machine or printer...

  • Page 33: Sorting/Classifying Lists

    Screen Configuration Icon Description Non-RICOH brand color/monochrome multifunctional machine or printer Device icons to be displayed differ depending on the machine being used. Sorting/Classifying Lists This section describes how to sort and classify lists for ease of view. Place the cursor on the item name of a row and right-click. The following menu items for sorting and classification are displayed.
  • Page 34 3. How to Configure and Check the Device Menu item Description Left Align The target row information is left-justified.

  • Page 35: Importing/Exporting The System Settings

    Importing/Exporting the System Settings Importing/Exporting the System Settings Importing CSV files to the RC Gate enables you to integrate register volume information such as devices and user data. Information that can be imported/exported as a CSV file Information type Import Export Device List Not available...
  • Page 36 3. How to Configure and Check the Device Click (Export data to a CSV file). Specify a save destination and a file name, and then click [Save].

  • Page 37: Format Of Csv Files

    Format of CSV Files Format of CSV Files CSV files are used for import/export of the RC Gate. Devices can be exported to a CSV file ( ), and the data from the CSV file can be loaded to a CSV file after editing it ( ).

  • Page 38: Format Of A Discovery Range Csv File

    3. How to Configure and Check the Device Line Contents number "(Value of the device that corresponds to the item name of the column)" As "Item name of the column" in line 4, the item name of the column displayed in the header of the device list is written out row-by-row sequentially from the left-hand side.
  • Page 39 Format of CSV Files Row name Value of line five and subsequent lines number Subnet Mask Enter a subnet mask. Enter a discovery range name. Use up to 61 alphanumeric Range Name characters. Enter a discovery range description. Use up to 61 Description alphanumeric characters.

  • Page 40: Format Of A Security Log Csv File

    3. How to Configure and Check the Device Row names and their corresponding values Row name Value of line five and subsequent lines number Specify the search criteria from "One Host Name", Range Type "One IP Address", "Specify IP Range", and "IPv6 Address".

  • Page 41: Format Of A Shift Device Firmware Update Prohibited Period Csv File

    Format of CSV Files Line Contents number # Format Version: 6.1.1.X # Generated at: (Date/time of write-out) # Function Name: Security Log "(Row name)" "(Value that corresponds to row name)" Row names and their corresponding values Row name Value of line five and subsequent lines number Date Indicates a date the log data was recorded.
  • Page 42 3. How to Configure and Check the Device Row names and their corresponding values Row name Value of line five and subsequent lines number Specify the search criteria from "One Host Name", Range Type "One IP Address", "Specify IP Range", and "IPv6 Address".

  • Page 43: Device List

    4. Device List This chapter explains the items included in the Device list. Device List Items The devices that this product manages appear in the [Device List] section. To display the settings screen, click [Device List]. Retrieved devices are automatically classified according to the following three list items: Host Name A tree view is used to display host names that are separated by domain hierarchies.

  • Page 44: Checking Device Properties

    4. Device List Checking Device Properties Device properties that are retrieved by the RC Gate are explained below. When a device is selected in the device list, the information about the device retrieved by discovery or polling is displayed in the properties area. •...

  • Page 45: Status Details

    • DOSS Auto Delete Method • DOSS Auto Delete Count • HDD Encryption • On a RICOH MFP or printer, the settings configured in Web Image Monitor are displayed as "WIM Location" and "WIM Comment" information. Status Details You can check the device status by switching the [Printer Status], [Paper Tray], [Toner/Ink], and [Output...
  • Page 46 4. Device List Printer Status • System You can check the system status. To display detailed information, place the mouse cursor on the status icon. If there are multiple statuses, the status of the higher priority is displayed. Descriptions of the icons indicated below are displayed in the order of highest priority. : No response : Service call : Replace/supply...
  • Page 47 Checking Device Properties : Caution : Energy saver mode : Ready • Copier You can check the statuses of the copier functions. To display detailed information, place the mouse cursor on the status icon. If there are multiple statuses, the status of the higher priority is displayed.
  • Page 48 4. Device List : Busy : Toner/ink exhausted : Paper jam : No paper : Warming up : Toner/ink cartridge almost empty : Caution : Energy saver mode : Ready • Scanner You can check the statuses of the scanner functions. To display detailed information, place the mouse cursor on the status icon.

  • Page 49: Counters

    Checking Device Properties : 80-100% Toner/Ink You can check the colors of toner/ink and the remaining quantity of each toner/ink. "Unknown" may be displayed for some devices or monochrome MFPs if the remaining quantity of toner or ink cannot be detected. The level of remaining toner or ink is indicated as shown below.

  • Page 50: Optional Properties

    4. Device List Counter for the fax function • A3/DLT • A2 • Duplex • Send: Color, Mono A total of the counters for the scanner transmission and fax transmission functions • Fax Send • Scanner Send: Color, Mono The counter for the scanner transmission function •...

  • Page 51: Remote Properties

    Checking Device Properties You can check the functions provided for the device, such as manual paper feed, duplex printing, and card printing functions. • Printer Language You can check the printer language provided for the device. Setting custom properties Custom properties are used for adding arbitrary information to devices. Information such as administration number and asset number can be set for each device.

  • Page 52: Access Accounts

    4. Device List Access Accounts You can check access account profiles used for access to devices. You can also choose whether or not to display the access profile used for communication with devices and change the access profile. In addition, you can change device administrators. For details about specifying the access profile, see page 61 "Specifying Access Profiles".

  • Page 53: Discovery And Polling

    5. Discovery and Polling This chapter enables you to configure settings to access devices using the discovery and polling functions. Discovery and Polling Add Device Add any device you want to use. [Discovered Devices] tab The devices searched, detected, and added from the [Broadcast] and [Network Search] tabs appear in this window.
  • Page 54 5. Discovery and Polling Item name Description List area Indicates the added device as a list. Properties area Indicates the [Main Properties], [@Remote Properties], and [Access Accounts]. For details the Device Properties, see page 42 "Checking Device Properties". [Broadcast] tab Tasks of discovery by broadcast appear in a list.
  • Page 55 Discovery and Polling Item name Description Subnet Mask Enter the subnet mask of the broadcast. An IPv4 address can be specified. [Access Accounts] tab Set an account used for access to devices at the time of discovery. Change the account to be used from [Not Assigned Accounts] to the [Assigned Account] list by clicking the [ ] [ ] button or by dragging and dropping.

  • Page 56: Manual Discovery

    5. Discovery and Polling Item name Description Include/Exclude Specify whether to include or exclude a specified range in the network search. Range Type Select [One Host Name], [One IP Address], [Specify IP Range], or [IPv6 Address] as a type of the value to be specified.
  • Page 57 Discovery and Polling [Discovery Range (Network Search)] tab Set the target range of discovery by network search. Item name Description Include/Exclude Specify whether to include or exclude a specified range in the network search. Range Type Select [One Host Name], [One IP Address], [Specify IP Range], or [IPv6 Address] as a type of the value to be specified.

  • Page 58: Access Profiles

    5. Discovery and Polling Item name Description Reverse DNS Lookup Select this to enable the [Reverse DNS Lookup] to determine device host names. For an outline of the functions related to these settings and their operation, see page 62 "Searching for Devices".
  • Page 59 Discovery and Polling Item name Description Password Click [Change...], enter a changing password. Use up to 128 characters (ASCII character). • "default" is registered as a default account in the system. SNMP Indicates an access account that can be used for SNMP protocol in the list area. To display the settings screen, click [Discovery &...
  • Page 60 5. Discovery and Polling Item name Description Read Community Name Specify a read community name. Use 1 to 15 characters. (SNMPv1/v2) Write Community Name Specify a write community name. Use 1 to 15 characters. (SNMPv1/v2) User Name Enter a user name. Use 1 to 32 characters. (SNMPv3) Password Click [Change...], enter a changing password.

  • Page 61: Configuring Access Accounts

    Configuring Access Accounts Configuring Access Accounts Specify user account information so that the RC Gate can access a device. Multiple accounts can be configured in the RC Gate. If an account is created and its information is specified, the account can be used with the discovery function and associated with devices.

  • Page 62: Overwriting An Access Account

    5. Discovery and Polling Overwriting an Access Account How to change and overwrite an access account of a detected device is explained below. In the section area, click [Discovery & Polling]. In the [Access Profiles] category on the section tree, click the target account. Select the profile name of the account that you want to change from the list area.

  • Page 63: Specifying Access Profiles

    Specifying Access Profiles Specifying Access Profiles To configure access profile information, configure an SNMP account or device administrator account profile according to page 59 "Configuring Access Accounts", and then select the access profile you have created for the SNMP account or device administrator account according to page 61 "Specifying Access Profiles".

  • Page 64: Searching For Devices

    5. Discovery and Polling Searching for Devices You can use the RC Gate to search for devices on a network by using the discovery function and to detect monitoring and control target devices. Before using the discovery function, set search conditions such as the IP address range, model name, and status.

  • Page 65: Search The Device Again

    Searching for Devices You cannot check the overlaps of the discovery range before clicking the button and the discovery range added by clicking the button. The items that can be specified vary depending on whether [Network Search] or [Broadcast] is specified.

  • Page 66: Registering A Device To The Rs Center System

    5. Discovery and Polling You cannot check the overlaps of the discovery range before clicking the button and the discovery range added by clicking the button. The items that can be specified vary depending on whether [Network Search] or [Broadcast] is specified.

  • Page 67: Classifying Devices By Group Name

    Classifying Devices by Group Name Classifying Devices by Group Name Monitoring and management of devices can be facilitated if devices are grouped by category such as installation site and user. Automatic groups The RC Gate classifies devices automatically. Groups [Host Name], [IP Address], and [Models] are provided.
  • Page 68 5. Discovery and Polling...

  • Page 69: System

    6. System This chapter explains the items that appear in the System. System Settings Setup Date/Time Settings You can confirm and change the clock of the RC Gate. To display the settings screen, click [System] - [Setup] and [Date/Time Settings]. •...
  • Page 70 6. System Networking You can change and confirm the network settings of the RC Gate. To display the settings screen, click [System] - [Setup] and [Networking]. • After changing the network settings, you have to log in to the RC Gate again. Using the changed address, open the new URL with the web browser.
  • Page 71 System Settings Item Description Default Gateway A gateway address for the RC Gate. You can specify this setting only if DHCP is set to [OFF]. Current IPv4 Address Displays the current IPv4 address. [LAN Port] - [IPv6 Setting] Item Description Use IPv6 Settings Select whether or not to use IPv6 server.
  • Page 72 6. System Item Description IP Address An IP address for the USB 2.0 interface (Maintenance port). Subnet Mask A subnet mask for the USB 2.0 interface (Maintenance port). IEEE 802.1x Authentication Setting You can specify the setting for IEEE 802.1x authentication. To display the settings screen, click [System] - [Setup] and [IEEE 802.1x Authentication Setting].
  • Page 73 System Settings Item Description Domain Name The login domain name for the authentication server. Use 1 to 96 characters (ASCII characters). Client Certificate Click [Browse...] to select the certificate. Client Certificate Password Enter the password required. Use up to 128 characters (ASCII character).

  • Page 74: Server Settings

    6. System Item Description Domain Name The login domain name for the authentication server. Use 1 to 96 characters. Tunneling Method Set the tunneling method to MSCHAPv2, PAP, CHAP or MSCHAP. Tunneling User Name Set the user name. Use 1 to 31 characters (ASCII characters). Tunneling Password Enter the certificate password.
  • Page 75 System Settings Activation/Deactivation Item Description [Activated license] field Displays the activated license on the [Activated license] field. Only one license can be activated. [Activation] button Activates a license. This button can be only if [Activated license] field is blank. This button cannot be used if [Activated license] field is not blank. Click [Activation] and then specify the following settings, and then click [OK].
  • Page 76 6. System Country Setting Item Description Country Specify [Country Setting] in [System] section. The default is Andorra. Date Display Format Item Description Date Display Format Select from the following date display formats: • YYYY/MM/DD • MM/DD/YYYY • DD/MM/YYYY First Day of Week You can select the date to start the week in the calendar displayed in the settings.
  • Page 77 System Settings [External Connection Settings] - [Proxy Server] Item Description Use Proxy Server Specify whether or not to use a proxy server. Proxy Server Address Enter the IP address of the proxy server. Use 1 to 255 characters. Proxy Server Port Number Enter the port number of the proxy server.
  • Page 78 6. System Item Description Use SSL Select whether or not to use SSL. SSL Port Enter the port of the SSL. Use 1 to 65535 numbers. Certificate Create and install the device certificate. In [Create CSR], enter Request Number, and then execute [Install Certificate] to upload the certificate.
  • Page 79 System Settings Item Description Account Name Enter the account name for POP3 and SMTP. Use 1 to 256 characters. Password Click [Change...], enter the user password for POP3 and SMTP. Use 0 to 256 characters. Test Mail Address Enter an e-mail address for POP3 and SMTP. Use 1 to 256 characters.

  • Page 80: Security

    6. System Item Description Available Memory Space You can check the available memory space. Used Storage Space You can check the used storage space. Available Storage Space You can check the available storage space. If an SD expansion card is installed, the occupied and available capacities of the external storage also appear.

  • Page 81: Logs

    System Settings Logs In the RC Gate, you can check the following system operation logs. System Log You can download the internal system operation log to analyze the system log at the time the error occurred. To display the settings screen, click [System] - [Logs] and [System Log]. System Log Details Item Description...
  • Page 82 6. System • Under the following operating conditions, about 28 log entries are generated each day. Because the Maximum number of security log entries is 5,824, about 208 days of records can be stored in the security log (5,824 divided by 28 = 208). •...
  • Page 83 • System: "System" User Name Displays a user name. • RC Gate administrator: "admin" • Customer engineer: "Ricoh AtRemote Operator" Action The event that caused the log to be recorded. • Power on: "Logging start" • Power off: "Logging end"...

  • Page 84: Scheduled Tasks

    6. System Item Description Security Log Details Displays the details of the security log. Result • Succeeded: "Succeeded" • Failed: "Failed" *1 "System" refers to the RC Gate itself. *2 Details of "(****)" appear in [Security Log Details]. Scheduled Tasks You can check the scheduled tasks.
  • Page 85 System Settings Item Description Interval Indicates the interval if [Schedule Type] is set to [Interval]. Start Indicates when the task starts. Update Indicates when the task was created or edited. User Indicates who created or edited the task. • In the scheduled task list, you cannot change the schedule or remove the task.

  • Page 86: Activating The Rc Gate

    6. System Activating the RC Gate Connect to the Internet directly from the RC Gate and activate the product. This function is required to use the counter per user function. When a proxy server is required to access the Internet, configure the required settings in the [Proxy Server] in the [Networking] in the [Server Settings] category under the [System] section.
  • Page 87 Activating the RC Gate in the [Server Settings] category under the [System] section. For details about proxy server, see page 74 "Networking". Click the [System] section. Click [Activation] under [System Settings]. Click [Deactivation] button. Click [OK]. Deactivation is performed, and then a dialog box reporting the result appears.
  • Page 88 6. System...

  • Page 89: Remote

    7. @Remote This chapter explains the items that appear in the @Remote. @Remote Settings Connect to @Remote System You can configure connector settings. To display the settings screen, click [@Remote] - [@Remote Settings] and [Connect to @Remote System] tab. Select Information to send to the @Remote center Item Detail Send IP addresses...
  • Page 90 7. @Remote Item Detail Status Displays the status of server registration to the RS Center System. Trouble shooting Item Detail [Test Call] button Check that a test call can be enabled to the RS Center System. [Confirm Communication] button Attempts connecting to the RS Center System.

  • Page 91: Collect/Notify Managed Device Information

    @Remote Settings Collect/Notify Managed Device Information You can check the communication status of the device connected to the network. To display the settings screen, click [@Remote] - [@Remote Settings] and [Collect/Notify Managed Device Information] tab. Timing to Send Notification from Device to @Remote System Item Detail SC/CC...
  • Page 92 7. @Remote Item Detail Device Information Scheduled Collection Retry Interval Indicates retry intervals to retrieve the device information if it cannot be retrieved properly. Number of Retries for Device Information Scheduled Collection Indicates how many times retries are performed to retrieve the device information if it cannot be retrieved properly.

  • Page 93: Permit @Remote Task Performance

    @Remote Settings Item Detail Interval to Regard Device as Temporarily Suspended Indicates how long it takes to decide a network device is offline temporarily after its connection to the network is lost. Interval to Regard Device as Suspended Indicates how long it takes to decide that a network device is offline for a long period of time after its connection to the...

  • Page 94: Device Access Information

    7. @Remote Item Detail Device Counter Information Notification Permit Do not permit Device Service Call Permit Do not permit Device Manual Call/ Customer Call Permit Do not permit Device Alarm Call Permit Do not permit Device Supply Call Permit Do not permit Device Information Change Notification Permit Do not permit...

  • Page 95: Serial Number Acquisition

    Indicates the time out period. Serial Number Acquisition You can specify settings to acquire the serial numbers of devices other than those of Ricoh products. To display the settings screen, click [@Remote] - [@Remote Settings] and [Serial Number Acquisition] tab.

  • Page 96: Auto Discovery

    7. @Remote Item Detail OID (1-10) You do not have the authority to perform this function. Comment You do not have the authority to perform this function. Auto Discovery This is the setting for collecting the network device information and sending it to the RS Center System according to the specified schedule.
  • Page 97 @Remote Settings [Schedule] tab Item Detail Schedule Type Schedule type can be selected from the following items. • Daily • Weekly • Monthly Start Time Setting start time Hour: 0-23 Min: 00-59 [Broadcast] tab Item Detail [Discovery Range (Broadcast)] tab In the [Discovery Range (Broadcast)] setting, you can specify the following settings for...
  • Page 98 7. @Remote Item Detail [Access Accounts] tab Select an access account suitable for communicating with the devices that can be detected. Change the account to be used from [Not Assigned Accounts] to [Assigned Account] by clicking the [ ] [ ] button or by dragging and dropping.

  • Page 99: Migration

    @Remote Settings [Network Search] tab Item Detail [Discovery Range (Broadcast)] tab [Discovery Range (Network Search)] can enter the following item. • Include/Exclude • Range Type - One Host Name - One IP Address - Specify IP Range - IPv6 Address •...

  • Page 100: Device Ssl Setting

    7. @Remote Item Detail RC Gate ID of Migration Source You do not have the authority to perform this function. Device SSL Setting You can install a certificate for SSL communication to collect the counter log of each user. To display the settings screen, click [@Remote] - [@Remote Settings] and [Device SSL Setting] tab.

  • Page 101: Device Firmware Update

    @Remote Settings Item Detail Device Certificate Displays the public key certificate of the organization validating the signature of the HTTPS-supported client certificate. The public key certificate is installed on the server. Click [Install Certificate], import the certificate. Check that the authentication method and length of the public key of the installed certificate are sufficiently strong.

  • Page 102: Shift Device Firmware Update Prohibited Period

    7. @Remote Item Detail Execution Available Date Indicates when device firmware updates are performed. Execution Prohibited Period Indicates when firmware updates are prohibited. Settings Enabled Period Indicates when firmware updates can be performed. No update is executed in this period, it will be considered that the update has failed.
  • Page 103 @Remote Settings • You can specify this setting for up to 256 devices. Item Detail Range Type Select [One Host Name], [One IP Address], [Specify IP Range], or [IPv6 Address] as a type of the value to be specified. Host Name Specify this setting only if [Range Type] is set to [One Host Name].

  • Page 104: Save Call/Counter History

    7. @Remote Item Detail Description Enter the description of each item in the Shift setting. Use up to 61 characters. Save Call/Counter History You can specify e-mail settings for call or counter e-mail notifications. To display the settings screen, click [@Remote] - [@Remote Settings] and [Save Call/Counter History] tab.
  • Page 105 @Remote Settings Item Detail S/MIME Setting Specify whether or not to apply S/MIME setting to send a notification by e-mail. If [S/MIME Setting] is set to [Off], it is more likely that eavesdropping or data tampering is performed. For use in a CC-certified environment, set this to [On].

  • Page 106: Checking The Firmware

    7. @Remote Checking the Firmware Update Device Firmware The firmware managed by the RC Gate is updated when a notification e-mail is sent from the RS Center System. When the update is completed, the firmware update result is reported to the RS Center System. For details about the device firmware item, see page 99 "Device Firmware Update".

  • Page 107: Appendix

    8. Appendix Troubleshooting The RC Gate LED display Indicates different patterns depending on the status of the RC Gate. For details, see the table below. LED Pattern LED Pattern The IP address has not been Power Off assigned. The operating system is IEEE 802.1X authentication starting up.

  • Page 108: Troubleshooting

    Device detection was disabled Set up SNMPv3 on the device side. If it is a RICOH device, setup after setting up SNMPv3 as the can be performed from Web Image Monitor. For details, see the SNMP access account monitoring instruction manual that comes with the device.
  • Page 109 Troubleshooting Message Reason and Action You do not have the authority to This message appears if the password is entered incorrectly perform this function. 3 times in a row. Once this error occurs, an attempt to log in is prevented for 1 minute even if the password is entered correctly.
  • Page 110 8. Appendix Message Reason and Action The required entry field is blank. Required settings have not been specified. Enter an appropriate value in the field. IPv4 address has not been set. The primary DNS server or the secondary DNS server have not been specified.

  • Page 111: If Problems Described In Error Messages Persist

    Troubleshooting Message Reason and Action Connection is failed. An attempt to establish a connection has failed. Check and report the error code to your service representative. (Error code) An unexpected error has occurred. Contact your service representative. • The variables are indicated by "X". If Problems Described in Error Messages Persist Contact your service representative if problems described in error messages persist.
  • Page 112 The machine is operating normally. The latest application is already installed. The machine is operating normally. The device is managed using an The device is managed using Ricoh key card application such as MK-1. MK1 or other management tools. You cannot retrieve any data.
  • Page 113 Troubleshooting Code Cause Solution Device authentication has failed. Check whether the following settings of the device access account are correct: • User name and/or password of Device Administrator • Community name if SNMPv1/v2 protocol is used • User name and password if SNMPv3 protocol is used See page 59 "Configuring Access Accounts".
  • Page 114 8. Appendix Code Cause Solution Parameters for other devices are invalid. • Check the configuration values. • The target device does not support the set function. Check the target device. • A task that is not supported by the target device, was executed. Check the device.
  • Page 115 Troubleshooting Code Cause Solution SC has occurred. The target device has a problem. Resolve the device problem. Failed to restart the device. Check whether the following settings of the device access account are correct. • User name and password of Device Administrator •...
  • Page 116 • Check the network environment. • Check that the proxy server has been correctly set in the [System] section. See page 67 "System Settings". Unable to communicate with the RICOH Check whether RICOH Software Server Software Server. communication can be established.
  • Page 117 Troubleshooting Code Cause Solution An other external system connection error. • Check that the server and network environment settings are correct. • Check that the proxy server has been correctly set in the [System] section. Entered parameters are invalid. Set the correct parameters. The file format is invalid.
  • Page 118 8. Appendix Code Cause Solution Cancelled because of system suspension. The RC Gate has exited or a computer shutdown occurred. Restart the computer and the RC Gate. The system has insufficient memory. • The hard disk has insufficient free space. Delete unnecessary data. •...
  • Page 119 Troubleshooting Code Cause Solution Failure has occurred on the previous setting • Check the target device. item. • Check that the task setting is properly configured. There is more than 1 newly discovered The machine is operating normally. device. There are no newly discovered devices. The machine is operating normally.
  • Page 120 8. Appendix Code Cause Solution Task deletion has not completed. Contact your service representative. Task update has not completed. Contact your service representative. The attempt has failed because it was Retry the attempt after a while. If the error made during a task. persists, contact your service representative.
  • Page 121 Troubleshooting Code Cause Solution Firmware restoration, system firmware During the device firmware update, the update, or device firmware update is in system firmware is not updated even in the process. case of receiving the system firmware update request. Cannot register device. The selected item is an RC Gate ID being used or registered device.
  • Page 122 8. Appendix Code Cause Solution Timeout. Log in again. The RC Gate ID is invalid. Contact your service representative. The device ID in this notification and in the Enter a correct device ID. installation plan information differs. The format of RC Gate ID is invalid. Contact your service representative.

  • Page 123: Specifications For The Main Unit

    Type Box type Interface Ethernet interface × 1 (10BASE-T or 100BASE-TX, 1000BASE-T) Options RICOH Remote Communication Gate A2 Storage 1000 Indicator 4(Blue: Power, Red: Alert, Yellow: Status × 2) Protocols HTTP, HTTPS, SNMP v1/v2/v3, FTP, SMTP Managing Devices Digital multifunction devices, copiers, and printers correspondent to...

  • Page 124: Information About Installed Software

    8. Appendix Information about Installed Software The following is a list of the software included in this equipment: • WPASupplicant • OpenSSL • busybox • glibc • ethtool • gdb • linux • LTIB • u-boot • udev • wide-dhcpv6 •...
  • Page 125 Information about Installed Software • Apache Commons Logging • Apache Commons Logging API • Apache Commons Net • Apache Commons Pool • Apache Commons Validator • Apache Derby • Apache Felix Gogo • Apache Geronimo crypto • Apache Http Core •...
  • Page 126 8. Appendix • ehcache • Equinox • Fast Infoset • Ftp4j • Glassfish • Google guice • Google Web Toolkit • Guava • gwt-crypto • Hibernate • hibernate-jpa-2.0-api • hibernate-jpamodelgen • HyperSQL • iBATIS • Jakarta Oro • Java EL •...
  • Page 127 Information about Installed Software • jcifs_krb5 • Jcip Annotation • JCL 1.1.1 implemented over SLF4J • jdbc2_0-stdext • Jetty • Jgroups • JNA • jni4net • Jsch • Jsch OSGi bundle • Jsr250-API • JTA • Jtidy • juniversalchardet • Jyaml •...
  • Page 128 8. Appendix • spring-osgi-extender • spring-osgi-io • spring-osgi-mock • Stax API • Sun Java Streaming XML Parser • Super CSV • Web Services Metadata 2.0 • woden-api • woden-impl-commons • woden-impl-dom • Wsdl4j • Wstx Asl • xml-commons • XmlPull •...

  • Page 129: Trademarks

    Trademarks Trademarks • Adobe, Acrobat, Acrobat Reader, and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Firefox is a trademark of the Mozilla Foundation. • Java is registered trademarks of Oracle and/or its affiliates. •...
  • Page 130 8. Appendix...

  • Page 131: Index

    INDEX Access Accounts..........Importing..............50, 59 Access Profiles............Importing a CSV File..........Activating............... Indicator (LAN port)..........Activation............... Installed software..........Add Device............IP Address.............. Administrator............Auto Discovery......... 36, 37, 94 LAN port..............LAN port indicator..........Back................ LED display............List area..............Logout.............. 19, 27 CC-certified.............
  • Page 132 Save Call/Counter History........ Scheduled Tasks............ Screen Configuration..........Searching for Devices........... Section area............Security Log............. 38, 79 Serial Number Acquisition........Setting a Password.......... 27, 28 Settings on Installation.......... Setup Guide............. Shift Device Firmware Update Prohibited Period................39, 100 Shutdown............27, 29 SNMP...........
  • Page 133 MEMO...
  • Page 134 MEMO D3AR-8640E...
  • Page 136 D3AR-8640E © 2015, 2016...

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