Ricoh D2200 Operating Instructions Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Interactive whiteboard
  5. D2200
  6. Operating instructions manual

Ricoh D2200 Operating Instructions Manual

Hide thumbs Also See for D2200:
Table of Contents

Advertisement

Quick Links

See also: Field Service Manual
Operating Instructions
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

Advertisement

Table of Contents
loading

Related Manuals for Ricoh D2200

Summary of Contents for Ricoh D2200

  • Page 1 Operating Instructions For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Introduction................................. 6 How to Read This Manual..........................7 Symbols................................7 Disclaimer................................7 Notes................................7 Terminology................................ 8 Precautions for Use.............................9 Handling This Product............................ 9 Wireless Networking............................. 9 Cleaning............................... 10 Copyright Notice............................10 1. Overview Things You Can Do with Interactive Whiteboard..................11 Screen Configuration............................
  • Page 4 Connecting a Video Conferencing Device to the Machine................73 Sharing the Whiteboard Screen in a Video Conference................74 Using a Projector to Project a Screen......................76 4. Connecting to a Video Conference Using the RICOH UCS Function........................79 Installation Requirements..........................80 Preparing for Use............................82 Holding a Meeting............................83 What you can do during a meeting......................
  • Page 5 Opening a Remote Whiteboard Session.....................107 Opening a Remote Whiteboard Session in Compatible Mode............109 Closing a Remote Whiteboard Session....................... 111 Participating in a Remote Whiteboard Session...................112 Participating from the Interactive Whiteboard..................112 Participating from the Web Browser......................115 Participating from Remote Viewer......................116 Leaving a Remote Whiteboard Session.......................119 Checking the Remote Whiteboard Information...................120 8.
  • Page 6 Error Messages Related to Temporarily Saved Files................191 Error Messages Related to the RICOH UCS Function................191 Error Messages Related to the Authentication Function Using RICOH Streamline NX....... 194 Error Messages Related to the System....................195 Error Messages Related to Configuration Settings................. 196...
  • Page 7 When Accessing the Web Page......................206 When Printing............................207 When Exporting or Importing Registration Data..................207 When Synchronizing Device Settings......................209 10. Appendix Managing the Machine with RICOH Streamline NX................. 211 Preparing for Use............................211 Logging in..............................212 Logging out..............................213 Using the Crestron Function.......................... 214 Using Remote Viewer............................

  • Page 8: Introduction

    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the software. Be sure to read these explanations. Indicates supplementary information that you may find helpful, but not essential to completing a task. Indicates the names of screens, menus, settings, and buttons.

  • Page 10: Terminology

    Terminology This section explains the terms used in this manual. Captured page A page captured to the machine. Stroke A line can be drawn with your fingers. A stroke starts when you start drawing and ends when your finger is moved away from the surface of the screen.

  • Page 11: Precautions For Use

    Precautions for Use Handling This Product Observe the following points when moving the machine: • Turn off the machine and remove the AC adapter from the AC outlet. • Remove all the connector cables connected to the machine. When carrying the machine by hand When traveling by plane, take this machine onboard as carry-on luggage.

  • Page 12: Cleaning

    • Do not use a wireless LAN if there is electromagnetic interference from other equipment. Doing so may cause an accident due to the other equipment malfunctioning from the electromagnetic interference. Cleaning • Never use benzene or thinner to clean the machine. Doing so may lead to deformation, discoloring, or cause the exterior coating to peel off.

  • Page 13: Overview

    1. Overview This chapter provides an overview of the whiteboard function of RICOH Interactive Whiteboard products. It also explains how to view the screen. Things You Can Do with Interactive Whiteboard You can use the Interactive Whiteboard in a variety of ways to fit your needs.
  • Page 14 1. Overview Print pages You can print the currently displayed page or all pages. See page 65 "Printing". DQS033 Import a file and write text or draw figures You can import and display a PDF or PowerPoint file on the screen, and write text or draw figures on the displayed file.
  • Page 15 (RICOH UCS screen sharing). You also can use a projector to project the screen of the machine. See page 73 "Connecting a Video Conferencing Device to the Machine".
  • Page 16 You can also perform operations on the shared screen. See page 105 "Using a Remote Whiteboard to Share the Screen". See RICOH Interactive Whiteboard Client Start Guide. DQS048 View the screen of a remote whiteboard session You can view the screen of a remote whiteboard session.
  • Page 17 See page 67 "Linking with a Smart Device". DQS049 Manage the machine with RICOH Streamline NX You can use the RICOH Streamline NX-based integrated management system to manage the machine by using an IC card- or keyboard input- based authentication function.

  • Page 18: Screen Configuration

    1. Overview Screen Configuration DSR007 1. Information display area This area displays the following information: • Date and time This area displays the current date and time. The date and time can be changed in Administrator Settings. For details about how to change the date and time, see page 136 "Setting the Date and Time".
  • Page 19 , the Show and Hide icons. 4. Floating toolbar The floating toolbar is displayed only when the RICOH UCS function is enabled. For details about the RICOH UCS function, see page 79 "Using the RICOH UCS Function". You can change the position of the floating toolbar.

  • Page 20: Screen Display Modes

    1. Overview Screen Display Modes You can switch the screen display mode only when the RICOH UCS function is enabled. For details about the RICOH UCS function, see page 79 "Using the RICOH UCS Function". The following two different screen display modes are available:...

  • Page 21: Icons Displayed On The Interactive Whiteboard

    • The number of antenna bars that are displayed when connecting from a remote whiteboard may change depending on the communication status of the network. • Used to share the whiteboard screen in a video conference. (RICOH UCS screen sharing) • See page 107 "Opening a Remote Whiteboard Session".
  • Page 22 1. Overview Icon Description • This icon appears when fair copy entry mode is selected from the pen submenu. • Used to write handwritten text and have the text recognized and converted to Fair Copy Entry text data. Mode • The color of the icon changes according to the selected color. •...
  • Page 23 Icons Displayed on the Interactive Whiteboard Icon Description • Used to select a stroke, text, figure, or stamp to edit. • Used to delete a stroke, text, figure, or stamp. Select and • Used to draw strokes, text, figures, or cut/copy/paste stamps. Delete •...
  • Page 24 1. Overview Icon Description • Displays a screen from a connected device in real time. You can switch the displayed screen by touching the icon. • This icon appears when an image from any of the external input terminals is Switch External being displayed.
  • Page 25 Icons Displayed on the Interactive Whiteboard Icon Description • Used to operate a computer screen displayed on the screen of the machine. • This icon appears when an image from any of the external input terminals is being displayed. Operate Computer •...
  • Page 26 1. Overview 1. Captured the page operations icon Appears when a page in the page list is selected. If no operations are performed for three seconds, the icon will disappear automatically. The following icons are included: 2. Insert Page icon Adds a new page before the currently selected page.

  • Page 27: Operating The Screen

    Operating the Screen Operating the Screen You can use your fingers or palm to operate the screen. To select an icon or button, touch the item you want to use with your finger. To execute the function of an icon on the desktop, touch the same spot twice quickly with your finger. When operating a computer from the machine, you can perform a single-click by touching the screen once or a double-click by touching the same location twice.
  • Page 28 1. Overview • While you are operating the screen with your fingers to scale or move an object, the touch may not be recognized accurately when the distance between your fingers touching the screen is too narrow. • A touch on the top of the screen may not be recognized accurately.

  • Page 29: Inserting A Usb Flash Memory Device

    Inserting a USB Flash Memory Device Inserting a USB Flash Memory Device You can save the pages, log files and various settings that are created or specified on the machine to a USB flash memory device. To use this feature, attach a USB flash memory device to the machine using the following procedure.
  • Page 30 1. Overview...

  • Page 31: Using A Whiteboard

    2. Using a Whiteboard This chapter explains the basic operations such as writing text or drawing figures on the display, operations of pages, and how to save displayed on the screen. Basic Operations You can perform the following operations with your fingers or palm: Operation by Your Fingers •...
  • Page 32 2. Using a Whiteboard DHG015 1. Line colors Selects the color of drawn lines. 2. Line colors (semi-transparent) Selects the color of drawn lines from the semi-transparent colors. 3. Thickness of the line Selects the thickness of the drawn lines. 4.
  • Page 33 Basic Operations • To deepen the color of the grid line, select the [Darken the color of grid/guide line] check box in System Settings. For details, see page 160 "Changing the System Settings". • 3,000 total strokes, fair copy entry text, figures, and stamps can be drawn on a single page. The maximum number of each item that can be entered on a single page is as follows: •...
  • Page 34 • To add an additional available language to the machine, download the appropriate language pack for whiteboard from the Ricoh website and use a USB memory device to install it on the machine. For details about how to install a language pack for whiteboard, see page 158 "Updating the System Using a USB Flash Memory Device".

  • Page 35: Deleting Strokes

    Basic Operations Writing in line entry mode Write freehand lines and arrows. Touch , the Line Entry mode icon. Select the color, thickness, and type of the line you are drawing. Touch the screen surface with your finger, and move your finger while keeping your finger on the screen surface.
  • Page 36 2. Using a Whiteboard Deleting a portion of a stroke Touch , the Select and Delete icon, and then touch , the Partially Delete icon. DMT208 Move your finger over the stroke. DQS031 Only the portions of the stroke touched by your finger are deleted. The thickness of the deleted portions is equal to the one selected by , the Pen icon.
  • Page 37 Basic Operations Deleting individual strokes Touch , the Select and Delete icon, and then touch , the Eraser icon. DMT209 Move your finger across a stroke to erase it. DQS023...
  • Page 38 2. Using a Whiteboard Selecting and deleting multiple strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with your finger to select the stroke. You can select a single stroke by touching it. DQS032...

  • Page 39: Deleting All Strokes

    Basic Operations Touch , the Select/Delete icon with your finger, and then touch [Delete]. DQS052 Deleting all strokes You can erase all strokes on the screen. Touch , the Select and Delete icon. Touch [Erase All]. Touch [Delete]. Deleting in palm deletion mode You can use the palm of your hand or the balls of one or more fingers to delete a whiteboard entry.
  • Page 40 2. Using a Whiteboard In palm deletion mode, either a large or small icon is displayed, depending on the area of your contact on the screen with your hand or fingers. To delete an entry, move drag the displayed delete icon across the entry.

  • Page 41: Enlarging, Reducing, Or Moving The Strokes

    Basic Operations • When the machine is in palm deletion mode, you cannot perform any operation other than deletion. • Up to 4 deletion icons can be displayed and operated at a time. Enlarging, Reducing, or Moving the Strokes You can enlarge, reduce, or move the written text or drawn figures after selecting it. Selecting a stroke Touch , the Select and Delete icon, and then touch...

  • Page 42: Cutting, Copying, Or Pasting Strokes

    2. Using a Whiteboard Touch [Select All] to select all strokes on the page. Enlarging or reducing strokes Place your finger on the corner or the center of a side, and then drag your finger so that the stroke can be enlarged or reduced to the size you want. DQS021 Moving strokes Drag the selected stroke to the area where you want to place the stroke.
  • Page 43 Basic Operations Cutting or Copying Strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with your finger to select the stroke you want to cut or copy. You can select a single stroke by touching it. DQS019 Touch [Select All] to select all strokes on the page.

  • Page 44: Changing The Display Magnification/Moving The Display Area

    2. Using a Whiteboard Touch [Paste] and touch the place on the screen to paste the cut or copied stroke. You can perform this operation successively. Also, dragging the pasted stroke continuously, you can move it. Enlarge, reduce, or move the figure or stroke as you want. For details, see page 39 "Enlarging, Reducing, or Moving the Strokes".
  • Page 45 Basic Operations DHG019 Changing the display magnification Touch the screen with two fingers and spread or pinch them together. CUE150 • When you spread your fingers apart, the screen is enlarged, centering on where you originally touched. • When you pinch your fingers together, the screen is reduced, centering on where you originally touched.
  • Page 46 2. Using a Whiteboard CUE151 The display area moves with the movement of your fingers. Using the submenu accessed from the Loupe icon Select , the Loupe icon, to change the display magnification, or to move a displayed area. The enlarged display area can be moved.

  • Page 47: Undoing Operations

    Basic Operations To move the display area, touch and press down on the display area with your finger. While pressing down with your finger, drag it across the area. 600% 500% 400% 600% 500% 400% 300% 200% 100% 300% 200% 100% 600% 500%...

  • Page 48: Operating A Page

    2. Using a Whiteboard Operating a Page This section explains the operation of a page such as adding or deleting a page. Adding a Page Adding a new page On the page list, touch the thumbnail of the page that is right before the location where you want to add a page.

  • Page 49: Deleting A Page

    Operating a Page A new blank page is created at the end of the captured pages list. The added page appears on the screen. Copying a page On the page list, touch the thumbnail of the page that you want to copy. The captured page operation panel appears.

  • Page 50: Turning Pages

    2. Using a Whiteboard Touch , the Page Delete icon. DQS040 Touch [Delete]. The displayed page is deleted. The preceding page appears. If the deleted page is the top page, the next page appears. Turning Pages You can turn the pages using your fingers. Touch the screen with two fingers, and while maintaining the same distance between them, move them to the left or right side of the page.

  • Page 51: Operating A File

    Operating a File Operating a File This section explains how to save or print written text and drawn figures on the display or captured screens. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 52 2. Using a Whiteboard Touch [Save File]. DQP003 Specify the folder in which you want to save a file on the displayed screen. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG332 • Select “USB Memory” to save the pages in the USB flash memory device attached to the machine.
  • Page 53 Operating a File • When you save a file in a USB flash memory device or shared folder, a sub directory up to 10 layers deep can be specified. • When you touch the , the Move Up One Folder icon, you can move to the folder one level above.

  • Page 54: Saving Pages Temporarily

    2. Using a Whiteboard Item Specifications File name (when not iwb-date-time.pdf changing the file • The name of a file saved on January 23, 2014, at 4:56:07 is name) "iwb-20140123-045607.pdf". • If a file of the same name already exists, a suffix number between "-001"...

  • Page 55: Importing A File

    Operating a File The meeting code is used to do the following: • Import a temporarily saved file and resume from the last item of information you wrote • Download a temporarily saved file from the Web page Touch [Temporarily Save]. Temporary saved files can be stored for up to 30 days.
  • Page 56 2. Using a Whiteboard • Microsoft PowerPoint 2000 • Microsoft PowerPoint 97 To save pages in a USB flash memory device, insert the flash memory device into the USB port on the machine. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device".
  • Page 57 Operating a File Select the file that you want to import to the Interactive Whiteboard. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG333 • Select “USB Memory” to display the files stored in the USB flash memory device that is attached to the machine. •...

  • Page 58: Importing A Temporarily Saved File

    2. Using a Whiteboard • If the contents or properties of a PDF file that was stored by the Interactive Whiteboard have been modified, the contained strokes, figures, and fair copy entry text may not be edited. • PowerPoint files cannot be imported approximately 2 minutes after the whiteboard screen starts. •...
  • Page 59 Operating a File Touch [Import File]. DQP002 Touch "Temporary Save Folder". folder1 \\host01\appdata folder2 \\host01\appdata\office DHG334...
  • Page 60 2. Using a Whiteboard Enter the meeting code. Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. Touch [Import]. The imported pages are added in sequence to the end of the page list. When the PDF file has finished importing, the first page of the file is displayed.

  • Page 61: Sending Pages By E-Mail

    Operating a File Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. Touch [Import]. The imported pages are added in sequence to the end of the page list. When the PDF file has finished importing, the first page of the file is displayed.
  • Page 62 2. Using a Whiteboard To change the file name of a PDF file attached to an email, specify a password to the PDF file, prevent editing of the PDF file from being changed, or reduce the size of the file to be saved, touch [Option Settings for Saved File].
  • Page 63 Operating a File • The name of the file attached to an e-mail is "iwb-date-time.pdf" (when not changing the file name). For example, if there is a file that is sent by e-mail on 2014/1/23 4:56:07, iwb-20140123-045607.pdf" will be the name of the attachment file. •...

  • Page 64: Specifying Destinations

    • To use the Mail to Print function, touch [Option Settings for Saved File:] to display the option settings, and then select the [Convert to Mail To Print format] checkbox. • If RICOH Streamline NX is used for authentication, the e-mail address of the logged-in user is automatically set as the destination address.
  • Page 65 Operating a File DQP007 The selected e-mail address is added to the "Destination Email Address" list. When you delete the selected e-mail address, touch the e-mail address you want to delete on the list. Select from Public Address Book Select the e-mail address of the destination to which you want to send the pages from [Public Address Book] tab.
  • Page 66 2. Using a Whiteboard DQP008 The selected e-mail address is added to the "Destination Email Address" list. When you delete the selected e-mail address, touch the e-mail address you want to delete on the list. • The [Public Address Book] tab appears only when the settings to use a public address book are configured.

  • Page 67: Printing

    Operating a File DQP101 Touch [Enter]. A confirmation message about adding the e-mail address to the history appears. Touch [OK]. The name and e-mail address of the destination is added to the "Destination Email Address" list. When you delete the entered e-mail address, touch the e-mail address you want to delete on the list.
  • Page 68 • To use an inkjet printer or wide format multifunction printer, download an appropriate printer driver for Whiteboard from the Ricoh website, and install it in the machine. To do so, use a USB memory device. For details about how to install a printer driver, see page 158 "Updating the System Using a USB Flash Memory Device".

  • Page 69: Linking With A Smart Device

    Linking with a Smart Device By using RICOH Smart Device Connector, you can connect to the machine from smart devices. To display the files shown on a smart device on the machine or to save the pages displayed on the machine to a smart device, scan the QR code from the machine that is displayed on the smart device.
  • Page 70 2. Using a Whiteboard Touch [Use QR Code]. DQP006 Scan the QR code on a smart device. When the page is finished saving, a message appears on the screen. Touch [Close] on QR Code screen. If you touch [Close] before the file is imported, a message is displayed to indicate that a file is being received.

  • Page 71: Connecting Devices

    3. Connecting Devices This chapter explains how to display an image from an image output device, and write text or draw figures on the displayed screen. Devices That Can Be Connected to the Machine To connect a device via Bluetooth, see page 173 "Managing Devices Connected via Bluetooth". The input terminals, output terminals, and devices that can be connected to the machine are as follows: DQS042 1.
  • Page 72 3. Connecting Devices Terminal Devices Connection method • Projector Used to connect a video output device. • Monitor See page 76 "Using a Projector to Project a HDMI Output Screen". • Computer This terminal is used to connect an image output device to display an image, and to write •...

  • Page 73: Connecting A Computer Or Tablet To The Machine

    Connecting a Computer or Tablet to the Machine Connecting a Computer or Tablet to the Machine You can connect a computer, tablet, or document camera to the machine, and see its screen on the machine. You can also write text or draw figures on the displayed screen using your fingers. DQS018 You can capture written text and drawn figures on an externally input image as a "Captured page".
  • Page 74 3. Connecting Devices Switch the video output on the computer to display the computer screen on the screen of the machine. To switch between image outputs on the computer, press the appropriate function key while holding down the [Fn] key. The key combinations on computers from major computer manufacturers are as follows: Examples of key combinations on computers from major computer manufacturers are as follows: For details, see the manual of the computer that is being used.

  • Page 75: Connecting A Video Conferencing Device To The Machine

    (RICOH UCS) of this machine. • To hold a video conference by using the RICOH UCS function instead of connecting a video conferencing device to the machine, see page 79 "Using the RICOH UCS Function".

  • Page 76: Sharing The Whiteboard Screen In A Video Conference

    Sharing the Whiteboard Screen in a Video Conference The screen of the machine can be shared in a video conference using the computer screen sharing application software of the machine. (RICOH UCS screen sharing) Connect the video conferencing device to the machine via USB.
  • Page 77 , the Sharing icon. • If you want to stop sharing the machine screen, touch , the sharing icon, and then touch [RICOH UCS screen sharing will be stopped]. • When compatible mode is active, the machine screen cannot be shared.

  • Page 78: Using A Projector To Project A Screen

    DQS043 • The machine cannot be connected to an analog input terminal such the VGA input of a projector. A Ricoh projector which supports full-HD is recommended for use with the machine. Supported models are as follows: • PJ WX3231N/X3241N •...
  • Page 79 Using a Projector to Project a Screen Project the screen. For details about how to use a projector to project screens, see the manual of the projector.
  • Page 80 3. Connecting Devices...

  • Page 81: Connecting To A Video Conference

    You can use this machine for RICOH Unified Communication System (RICOH UCS)-based video conferencing. • The RICOH UCS function is only available to RICOH UCS service users. For details about RICOH UCS, consult the distributor where you purchased the machine or your sales representative.

  • Page 82: Installation Requirements

    • Update firmware You can update the RICOH UCS function firmware. • This machine cannot perform the following operations when it is in RICOH UCS mode. If you need to perform these operations, use RICOH Unified Communication System Settings. • Changing account information •...
  • Page 83 Using the RICOH UCS Function • When using a wireless network, radio or electromagnetic interference or weak reception may cause the following problems to occur during meetings: • Delays in video streaming. • Video is stopped. • Audio of other party cuts out.

  • Page 84: Preparing For Use

    This section explains the preparations necessary to use the RICOH UCS function. • When using the RICOH UCS function for the first time, be sure to change the password and register your e-mail address in RICOH Unified Communication System Settings.

  • Page 85: Holding A Meeting

    For details about how to connect an external device via Bluetooth, see page 173 "Managing Devices Connected via Bluetooth". Switching to RICOH UCS mode You can use the floating toolbar to switch the screen display mode to RICOH UCS mode. For details, see page 18 "Screen Display Modes". Specifying the settings Before connecting to a contact to have a meeting, you must first specify the audio and camera settings.

  • Page 86: What You Can Do During A Meeting

    4. Connecting to a Video Conference 3. Settings button For details, see page 86 "Specifying the Settings". 4. Connect button Call the selected contact to start a meeting. 5. Connect as Private Meeting button You can limit participants in meetings. Pre-determine a four-digit meeting code and share it with the other contacts with whom you want to have the meeting.
  • Page 87 Using the RICOH UCS Function Settings button Use this button to reconfigure the settings. For details, see page 86 "Specifying the Settings". Participants Shows the number of participants in the meeting. View button Used this button to change the screen to one of the following layouts: •...

  • Page 88: Specifying The Settings

    4. Connecting to a Video Conference Specifying the Settings You can configure the following settings in Settings screen. Audio/Video tab Item Description Select Devices Specify the device used for meetings. A/V Control • Volume adjustment • Camera Off • Adjusting the camera While looking at your displayed image, adjust the camera's orientation and position.
  • Page 89 When this mode is used, the image quality of the meeting screen might deteriorate. General tab Item Description Select Language Select your preferred language. Version You can check the software version of the RICOH UCS function that you are using.
  • Page 90 Send a Report If there is a problem with the machine, send the operation log, system information, and other details about the machine to Ricoh for problem diagnosis. Only send a report when requested to do so by the support desk.

  • Page 91: Using The Web Page Of The Machine

    Desktop Software". Downloading RICOH Interactive Whiteboard Client After installing RICOH Interactive Whiteboard Client on your Windows PC or Android or iOS smart device, you can participate in a remote whiteboard (remote conference) that is hosted on the whiteboard. RICOH Interactive Whiteboard Client for Windows or Android OS can be downloaded from the menu on the Web page.
  • Page 92 5. Using the Web Page of the Machine • Internet Explorer 8/9/10/11 • Firefox • Safari for OS X • Safari for iOS • Chrome for Android • Chrome for Windows • Microsoft Edge *1 For iPad only. iPhone is not supported. *2 For tablet PC only.

  • Page 93: Downloading Temporarily Saved Files

    Downloading Temporarily Saved Files Downloading Temporarily Saved Files • To download a temporarily saved file, the meeting code entered when saving the file is required. For more details about the meeting code, see page 52 "Saving Pages Temporarily". Use your computer to access the Web page for the machine. For details about how to access the Web page, see page 89 "Displaying the Top Page".
  • Page 94 5. Using the Web Page of the Machine Click [Download] for the file you want to download. DMT390 Rename the file, if necessary, and then click [Save]. • If you do not know the meeting code that was entered when the file was saved, you can find the meeting code on the Web page screen for managing temporarily saved files.

  • Page 95: Managing Temporarily Saved Files

    Managing Temporarily Saved Files Managing Temporarily Saved Files Click [Temporarily Saved File Management] on the top page of the Web page. In the password input field, enter the administrator password. DMT339 Click [OK]. The Temporarily Saved File Management screen appears. Delete or download the necessary files. •...
  • Page 96 5. Using the Web Page of the Machine Viewing the Temporarily Saved File Management screen DMT338 1. Free Space Indicates the amount of free space and the maximum storage capacity of the space for temporarily saved files. 2. Number of Temporarily Saved Files Indicates the number of temporarily saved files and the maximum number of files that can be temporarily saved.

  • Page 97: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings • For security reasons, be sure to change the initial administrator password. If you do not change the password, [Administrator Settings] is displayed on the Web page, but cannot be accessed. For details about changing the administrator password, see page 128 "Administrator Settings". On the top page of the machine's Web page, click [Administrator Settings].
  • Page 98 5. Using the Web Page of the Machine...

  • Page 99: Using The Machine To Perform Operations On A Computer Screen

    6. Using the Machine to Perform Operations on a Computer Screen This chapter explains how to perform operations on a computer screen displayed on the machine using IWB Remote Desktop Software. IWB Remote Desktop Software Overview After you install IWB Remote Desktop Software on your computer, you can display a computer screen via a wireless LAN.

  • Page 100: Downloading Iwb Remote Desktop Software

    6. Using the Machine to Perform Operations on a Computer Screen Downloading IWB Remote Desktop Software Start your web browser. Enter "http://(machine's IP address or host name)/" in your web browser's URL bar and display the Web page for the machine. Click [Download Software].

  • Page 101: Installing Iwb Remote Desktop Software

    Installing IWB Remote Desktop Software Installing IWB Remote Desktop Software • To install IWB Remote Desktop Software on a computer, log on as a user with administrator privileges. Operating environment Item Specifications Operating system • Windows 7 Home Premium/Professional/Ultimate/Enterprise SP 1 or later (32 bit/64 bit) •...
  • Page 102 6. Using the Machine to Perform Operations on a Computer Screen Specify the language you want to use during the installation process, and then click [OK]. If .NET Framework 4 is not installed on your computer, click [Install]. If .NET Framework 4 has already been installed, the message [Install] does not appear. Proceed to the next step.

  • Page 103: Uninstalling Iwb Remote Desktop Software

    Uninstalling IWB Remote Desktop Software Uninstalling IWB Remote Desktop Software • Log on to the computer as a user with administrator privileges to uninstall the software. On the [Start] menu of the computer, select [Control Panel]. If you are using a computer that is running Windows 8/8.1, click [Search] on the Charm Bar, and then click [Control Panel].

  • Page 104: Using Iwb Remote Desktop Software To Perform Operations On A Computer Screen

    If you are using a computer that is running Windows 10, click [All apps] on the [Start] menu. Select [Ricoh], and then click [IWB Remote Desktop Software]. If you are using a computer that is running Windows 8/8.1, proceed to the next step.
  • Page 105 Using IWB Remote Desktop Software to Perform Operations on a Computer Screen Change the [Image Quality/Speed] setting as required. Select [Quality], [Standard Image Quality], or [Speed], according to the specified quality under the image transfer settings. The default is [Speed]. To give priority to speed over quality, select [Speed].
  • Page 106 6. Using the Machine to Perform Operations on a Computer Screen When you close IWB Remote Desktop Software, click [Close] in the "Connected" window. DHG573 Click [Close]. IWB Remote Desktop Software closes. • You can also close IWB Remote Desktop Software by operating the computer from the machine screen.

  • Page 107: Using A Remote Whiteboard To Share The Screen

    132 "Configuring Network Settings". For details about how to add your Remote License, see page 138 "Adding or Deleting Your Remote License". • Remote whiteboard sessions cannot be hosted from RICOH Interactive Whiteboard Lt for Windows. DQS035 1.
  • Page 108 • Android tablet (Android 4.1–6.0) • Windows PC (Windows 7/8.1/10) • To use RICOH Interactive Whiteboard Client, a network speed of 200 kbps or faster is required. • For details about RICOH Interactive Whiteboard Client, see "RICOH Interactive Whiteboard Client...

  • Page 109: Opening A Remote Whiteboard Session

    Projector with interactive × functionality Remote Viewer × Web browser RICOH Interactive Whiteboard × Client • : Can participate. • ×: Cannot participate. *1 If a participating whiteboard running system version 1.6.0.0 or later participates in a remote whiteboard session opened in compatible mode or by a machine running system version 1.1 or earlier, a message is...
  • Page 110 7. Using a Remote Whiteboard to Share the Screen Touch [Open]. DHG346 • When a video conferencing device is connected to the machine via USB, a confirmation screen to start screen sharing is displayed upon starting a video conference using the device. Touch the [Start] button to share the image displayed on the machine screen.

  • Page 111: Opening A Remote Whiteboard Session In Compatible Mode

    Opening a Remote Whiteboard Session • When the "Open with passcode" check box is selected, you can limit the number of participating devices. • When the "Limit participating whiteboard's functions" check box is selected, the participating whiteboards cannot save files, print pages, or send e-mail during the session. •...
  • Page 112 7. Using a Remote Whiteboard to Share the Screen Specify other conditions as needed. • If you select "Create image of all pages and distribute", the pages being used will be converted to images and displayed on the participating whiteboards. You cannot edit the strokes on the pages converted to images.

  • Page 113: Closing A Remote Whiteboard Session

    Closing a Remote Whiteboard Session Closing a Remote Whiteboard Session This section explains how to close a remote whiteboard session. When the host whiteboard closes the remote whiteboard session, the session will be closed on the participating whiteboards as well. •...

  • Page 114: Participating In A Remote Whiteboard Session

    7. Using a Remote Whiteboard to Share the Screen Participating in a Remote Whiteboard Session This section explains how to participate in a remote whiteboard session. • When you join a remote whiteboard session, all the pages that existed prior to joining the session are deleted and the contents of the host whiteboard are imported.
  • Page 115 Participating in a Remote Whiteboard Session • When the remote whiteboard you want to join is open with available functions limited, the participating whiteboards cannot save files, print pages, or send e-mail. When the remote whiteboard session is closed, all the pages are deleted. •...
  • Page 116 7. Using a Remote Whiteboard to Share the Screen XXX.XXX.XXX.XXX DMT312 1. Status of the host whiteboard Displays an icon which indicates the session status of the host whiteboard. 2. [IP Address] Displays the IP address of a whiteboard location that is selected from the contact list. 3.

  • Page 117: Participating From The Web Browser

    Participating in a Remote Whiteboard Session 1. Manual Entry Enter the IP address, host name, or fully qualified domain name of the host whiteboard. The touch keyboard appears when you touch the input field. 2. [Enter] Adds the entered IP address of the host whiteboard to the IP Address field. 3.

  • Page 118: Participating From Remote Viewer

    For details, see page 115 "Participating from the Web Browser". Click the [Start] menu on the computer. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer]. Click [Interactive Whiteboard Remote Viewer]. The Remote Viewer screen appears.
  • Page 119 Participating in a Remote Whiteboard Session If a passcode is set by the host whiteboard, enter the passcode. If a connection is established, the time to import pages of the host whiteboard is displayed. Click [OK]. There are two methods for specifying a host whiteboard. The first is to select from the contact list, and the second is to enter the IP address manually.
  • Page 120 7. Using a Remote Whiteboard to Share the Screen • "IP Address Entry History" can hold up to 100 entries. If there are already 100 entries, the oldest entry is deleted from the history. • The indicated shared page import time may differ depending on the actual environment. •...

  • Page 121: Leaving A Remote Whiteboard Session

    Leaving a Remote Whiteboard Session Leaving a Remote Whiteboard Session • When you finish using the Interactive Whiteboard, leave the remote whiteboard session, and then turn off the power. Touch , the Share icon. Touch [Close Remote Whiteboard]. XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX DHG355 If you are participating in a remote whiteboard session while compatible mode is active, touch [Leave].

  • Page 122: Checking The Remote Whiteboard Information

    7. Using a Remote Whiteboard to Share the Screen Checking the Remote Whiteboard Information When you touch , the Share icon, during a remote whiteboard session, you can check the information of the devices joining the remote whiteboard session. When you touch , the Share icon, the following submenu appears.
  • Page 123 Checking the Remote Whiteboard Information Normal mode icon/Compatible Communication status Communication speed mode icon Good 512 kbps–1.5 Mbps Antenna 3/ 200 kbps–512 kbps Antenna 2/ Very Low 200 kbps or less Antenna 1/ • On the host whiteboard, the icon indicates the participating whiteboard with the worst communication status.
  • Page 124 7. Using a Remote Whiteboard to Share the Screen...

  • Page 125: Changing The Interactive Whiteboard Settings

    8. Changing the Interactive Whiteboard Settings This chapter explains how to change the machine settings in General Settings and Administrator Settings. Changing the Detailed Settings To configure the whiteboard display and writing settings, open the whiteboard detailed settings. Touch (Pen) or (Switch External Input) on the main operation panel with your finger, and then touch (Detailed Settings) from the menu that appears.
  • Page 126 8. Changing the Interactive Whiteboard Settings • To save the changes made to the settings after the machine is turned off, specify [Default Whiteboard Detailed Settings] in System Settings. For details, see page 160 "Changing the System Settings".

  • Page 127: Displaying The Desktop

    Displaying the Desktop Displaying the Desktop You can open General Settings or Administrator Settings from the desktop. The procedure for displaying the desktop is as follows: Press and hold on , the close icon, with your finger until a message appears. Touch [Close].

  • Page 128: Opening General Settings

    8. Changing the Interactive Whiteboard Settings Opening General Settings To perform operations such as checking the system information, open General Settings. Display the desktop. Touch [Settings] two times in quick succession. • When you finish configuring General Settings, touch [Close]. General Settings Icons Touch the icon with your finger to activate an icon on General Settings.

  • Page 129: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings Open Administrator Settings to configure machine settings such as network or date and time settings. • For security reasons, make sure to change the initial administrator password. If you do not change the password, a message is displayed each time you open Administrator Settings. Display the desktop.

  • Page 130: Administrator Settings

    8. Changing the Interactive Whiteboard Settings Administrator Settings Touch the icon with your finger to activate an icon in Administrator Settings. • Certain settings for using a network cannot be configured from Administrator Settings on the machine. To configure such settings, use the Administrator Settings Web page. For details about how to access the Administrator Settings Web page, see page 95 "Opening Administrator Settings".
  • Page 131 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page Email Settings Configures the SMTP Server Settings. These settings are necessary to send saved pages or logs by e-mail. For details about how to configure the settings, see Email Settings page 140 "Configuring SMTP Server Settings".
  • Page 132 8. Changing the Interactive Whiteboard Settings Icons displayed on Items on the Web Behavior this machine page Added Data Imports or exports the Email Address Book, Contact List, Management or Shared Folder List. • For details about how to add or export the Email Added Data Address Book, see page 146 "Managing an Management...
  • Page 133 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page Change You can change the administrator password. Administrator Enter the current password together with the new Password password to change the password. Change Administrator Password Displays the touch keyboard. This keyboard is used to enter text, such as an e-mail address or password.

  • Page 134: Configuring Network Settings

    8. Changing the Interactive Whiteboard Settings Configuring Network Settings You can configure the following settings on the "Network Settings" window in Administrator Settings. When the configuration is complete, the machine automatically restarts. Item Description Initial value Network Auto Settings Specify whether or not to configure the Network Selected Settings automatically.
  • Page 135 Configuring Network Settings Item Description Initial value Use Public Address Book Specifies whether or not to use a public address Not selected Function book (Active Director / LDAP server address). When this check box is selected, enter the following items to access a public address book: •...

  • Page 136: Configuring Wireless Network Settings

    8. Changing the Interactive Whiteboard Settings Configuring Wireless Network Settings You can configure the following settings on the "Wireless Network Settings" window in Administrator Settings. When the configuration is complete, touch [Save settings by restarting]. The machine restarts automatically. • For details about how to configure a wireless network, see Windows 8 Help and the manual of the device to be connected.
  • Page 137 Configuring Wireless Network Settings Item Description Initial value MAC Address The MAC address of the wireless LAN adapter is displayed.

  • Page 138: Setting The Date And Time

    8. Changing the Interactive Whiteboard Settings Setting the Date and Time You can change the settings of the date and time or the time zone on the "Set Date/Time" window in Administrator Settings. • If you select the link for time setting, Internet Explorer may open. If Internet Explorer opens, close it.

  • Page 139: Configuring Region And Language Settings

    Configuring Region and Language Settings Configuring Region and Language Settings You can configure the following settings on each tab of "Region and Language" window in Administrator Settings. You may need to touch [Region] or [Language] in the [Region and Languages] dialog box to display the following tab or screen.

  • Page 140: Adding Or Deleting Your Remote License

    8. Changing the Interactive Whiteboard Settings Adding or Deleting Your Remote License This section explains how to enable the remote whiteboard session by adding a license code of Remote License, which is an external option. Adding Your Remote License Touch , the Add/Delete Remote License icon, in Administrator Settings.
  • Page 141 Adding or Deleting Your Remote License Touch [OK] in the message that appears. [Open] and [Join] in the remote Whiteboard submenu that appears by touching the Sharing icon are disabled.

  • Page 142: Configuring Smtp Server Settings

    Enter the port number for SMTP. Sender Email Address Specify the e-mail address of the sender. If you are using RICOH Streamline NX-based authentication, the e-mail address of the logged- in user will be used as the sender e-mail address.
  • Page 143 Configuring SMTP Server Settings • If the maximum incoming mail size on the destination device is 2 MB, then the maximum file size set on the machine should be 1 MB. • If the maximum file size set on the machine is 5 MB, then the maximum size of incoming mail sent to the destination device should be set to 7 MB.

  • Page 144: Managing A Remote Contact List

    8. Changing the Interactive Whiteboard Settings Managing a Remote Contact List A contact list contains the names and addresses of the devices using remote whiteboard. After a contact list has been added, you can select a host whiteboard from the list. To add or change a contact list, export the list first, and then make changes and save the list.
  • Page 145 Managing a Remote Contact List • Uppercase letters: A-Z • Lowercase letters: a-z • Numbers: 0-9 • Symbols: - . 4. Group column Enter the group name of the host whiteboard. When you enter a group name, you can sort or filter the rows by group.

  • Page 146: Adding A Remote Contact List

    • Name column: The entry is named "Projector". • Address column: "IK_PROJECTOR" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The host whiteboard with an IP address of "123.45.67.89" is registered.

  • Page 147: Exporting A Remote Contact List

    Managing a Remote Contact List For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device". Touch , the Added Data Management icon, in Administrator Settings. Touch [Import] of "Contact List". When registering the contact list from the Web page of the machine, click [Upload].

  • Page 148: Managing An Email Address Book

    8. Changing the Interactive Whiteboard Settings Managing an Email Address Book If an email address book is added, you can select a destination e-mail address from the added email address book when saving and sending pages. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 149 Managing an Email Address Book 4. Group column Enter the group name of the e-mail address. When you enter a group name, you can sort or filter the rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is added.

  • Page 150: Adding An Email Address Book

    The e-mail address "name3@mail.com" is registered. • Name column: The entry is named "User003". • Address column: "name3@mail.com" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The e-mail address "guest@mail.co.jp" is registered.

  • Page 151: Exporting An Email Address Book

    Managing an Email Address Book Exporting an Email Address Book Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device".

  • Page 152: Managing A Shared Folder List

    8. Changing the Interactive Whiteboard Settings Managing a Shared Folder List If a shared folder list is added, you can select a shared folder from the added shared folder list when saving pages and importing a file. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 153 The path of the shared folder must contain 1 to 1024 characters. Enter the path as follows: \\computer's IP address or host name\shared folder name To specify the host name, enter its fully qualified domain name (FQDN, e.g. host name.ricoh.co.jp). 4. User column Enter the user name of the user allowed to access the shared folder.
  • Page 154 The shared folder "Folder01" on the computer whose host name is "Office_PC" is registered. • Name column: The entry is named "Office_Folder". • Path column: "\\Office-PC.ricoh.co.jp\Folder01" is entered. • User column: "DomainUser@ricoh.co.jp" is entered. • Password column: "password123" is entered.

  • Page 155: Importing A Shared Folder List

    Managing a Shared Folder List • Name column: The shared folder is not named. • Path column: "\\123.45.67.89\PDF_Folder" is entered. • User column: The user name "User001" is allowed to access the shared folder. • Password column: The password of the user "User001" is "abc123". •...

  • Page 156: Exporting A Shared Folder List

    8. Changing the Interactive Whiteboard Settings Exporting a Shared Folder List Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device".

  • Page 157: Collecting Logs

    The information that is saved in the collection of logs is as follows: • Event Log • Startup time • Shutdown time • User authentication log (if RICOH Streamline NX is used) • Dedicated problem analysis log • Start time • End time •...

  • Page 158: Saving The Log To A Usb Flash Memory Device

    8. Changing the Interactive Whiteboard Settings Saving the Log to a USB Flash Memory Device Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device".
  • Page 159 Collecting Logs • If the amount of log information exceeds 10 MB, it is automatically split into multiple files. The maximum file size is 10 MB.

  • Page 160: Updating Your System

    • If the system is updated after the version is downgraded, the settings may be changed. • You can download the driver for a printer or multifunction printer from the RICOH website and install on the machine as you download the firmware. For the installation procedure, see the installation guide that is included in the compressed file to be downloaded.
  • Page 161 Updating Your System Insert the USB flash memory device containing the saved system file into the USB ports on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash Memory Device".

  • Page 162: Changing The System Settings

    8. Changing the Interactive Whiteboard Settings Changing the System Settings You can configure the following settings on the "System Settings" window in Administrator Settings. Item Description Initial value Whiteboard Location Name To change the name, touch [Change]. Specifies Blank the name of the location where the machine is installed.
  • Page 163 Changing the System Settings Item Description Initial value Auto Standby Time Specifies the time interval before the machine 5 minutes automatically enters standby mode. If no screens or images from the connected device are displayed on the machine, and if no operations are performed on the screen that is displayed, the machine will enter standby mode automatically when the set time interval...
  • Page 164 8. Changing the Interactive Whiteboard Settings Item Description Initial value Auto Sleep Time Specifies the time interval before the machine 30 minutes automatically enters sleep mode. If no screens or images from the connected device are displayed on the machine, and if no operations are performed on the screen that is displayed, the machine will enter sleep mode automatically when the set time interval...
  • Page 165 Changing the System Settings Item Description Initial value Image Quality on Remote Specifies the image quality (five levels) of the Standard Image Whiteboard pages sent from participating devices when Quality hosting a remote whiteboard session. Scanned pages or images input on the machine are always displayed in the highest quality.
  • Page 166 : Not selected For details about each item, see page 123 "Changing the Detailed Settings". Use Function RICOH Specifies whether or not to use the "RICOH Selected Interactive Whiteboard Client Interactive Whiteboard Client" function to access a remote whiteboard from an iPad, Android tablet, or Windows PC.
  • Page 167 Specify whether or not to link with applications Selected Connection that are not dedicated to the whiteboard such as RICOH Smart Device Connector. Authenticate with Password Can be set when the connection from external Not selected applications is enabled. Specify whether or not to use a password to authenticate the applications.
  • Page 168 8. Changing the Interactive Whiteboard Settings Item Description Initial value Enable Bluetooth Device Specifies whether or not to use Bluetooth to Selected Connection connect to a device. *1 When the machine settings are being configured from the Web page of the machine, this item is displayed as [Remote Whiteboard Settings Background Image Quality].

  • Page 169: Changing The Security Settings

    You can configure the following settings on the Security Settings screen under the administrator settings: • RICOH Streamline NX settings cannot be configured from Administrator Settings on the machine. To do so, use the Administrator Settings Web page. For details about how to access the Administrator Settings Web page, see page 95 "Opening Administrator Settings".
  • Page 170 Web browser while a remote whiteboard is performed being performed. Perform user authentication Specifies whether or not to use the RICOH Not selected on starting whiteboard Streamline NX-based authentication function. AAM Server Address Enter the address of the AAM (Authentication and...
  • Page 171 Description Initial value Login Screen Image Uploads or deletes an image used as the background on the login screen if the RICOH Streamline NX-based authentication function is used. Prohibit usage of USB Prohibits access to a USB flash memory device.

  • Page 172: Changing The Print Settings

    Printer Address Sets the IP address of the printer. You also can enter Blank the host name. If you are using RICOH Streamline NX-based authentication, enter the SPM (Secure Print Manager) server address of the printer. Print Authentication Specifies the type of Print Authentication.
  • Page 173 Priority printer not driver properties screen to reconfigure the driver selected properties. If you are using RICOH Streamline NX-based authentication, you will need to reconfigure your settings appropriately. If the driver properties are configured, the settings become valid when the machine restarts.

  • Page 174: Changing The Video Conference Settings

    Function] check box is selected. Open Account Settings Displays RICOH Unified Communication System Settings. Priority Start Screen If the [Use RICOH UCS Function] check box is Whiteboard selected, select the display screen mode to be applied when the machine is restarted.

  • Page 175: Managing Devices Connected Via Bluetooth

    Managing Devices Connected via Bluetooth Managing Devices Connected via Bluetooth You can add or delete a device connected via Bluetooth from the Device Management screen in Administrator Settings. Adding a device • Before adding a device, turn the device on to prepare it for Bluetooth connection. Touch , the Device Management icon, in Administrator Settings.

  • Page 176: Managing The Device Settings

    8. Changing the Interactive Whiteboard Settings Managing the Device Settings You can export and back up the information set in Administrator Settings. If a problem occurs, you can import the backup file again to return the settings to their previous states. You can also synchronize the settings of multiple whiteboards at remote locations using the setting information of a single whiteboard.

  • Page 177: Performing A Configuration Settings Backup

    Managing the Device Settings • IP Address • Subnet Mask • Default Gateway • Wireless Network Settings • Video Conference Settings • Remote License • Administrator Password • Display color profile • Device Configuration Management • Use Synchronous Function on Device Configuration •...

  • Page 178: Restoring Configuration Settings

    8. Changing the Interactive Whiteboard Settings • The exported configuration file is protected by a password. It cannot be extended. Restoring Configuration Settings The configuration settings can be restored using the Web page of the machine or the Administrator Settings of the main unit. When loading the settings from the Web page of the machine, click [Device Configuration Management] >...

  • Page 179: Synchronizing Settings On Multiple Whiteboards

    Managing the Device Settings Touch [OK]. • If an error occurs during the restoration process, the settings that were restored before the error occurred will be applied. Synchronizing Settings on Multiple Whiteboards Perform the following procedure on the whiteboard that you want to synchronize: •...

  • Page 180: Restoring The Factory Default Settings

    8. Changing the Interactive Whiteboard Settings Restoring the Factory Default Settings You can reset the settings changed in Administrator Settings to the factory default values. In addition, all the entered data and logs are deleted. However, the following settings are retained: •...

  • Page 181: Troubleshooting

    9. Troubleshooting This chapter explains what to do when a message is displayed or when the Interactive Whiteboard cannot be operated as wanted. If a Message is Displayed during Operation The following table lists the main messages and their recommended actions. •...

  • Page 182: Error Messages Related To Drawing/Editing/Erasing Strokes

    9. Troubleshooting Error Messages Related to Drawing/Editing/Erasing Strokes Message Causes Solutions The number of handwritten The number of stroke entries • Delete unnecessary pages entries exceeds the limit exceeds the limit. containing strokes. Page XX and after will be • Delete unnecessary strokes. imported as images.
  • Page 183 If a Message is Displayed during Operation Message Causes Solutions Open remote whiteboard in The versions of the software Update the system of the host and/or compatible mode or update on the host and participating participating whiteboards. For details the host/participating whiteboards do not match.
  • Page 184 9. Troubleshooting Message Causes Solutions Cannot use the host name No DNS server is Configure the DNS server in the because the DNS server is configured. Network Settings of Administrator not set Settings. Cannot participate in remote The specified host name is Check the specified host name and whiteboard because the host incorrect.

  • Page 185: Error Messages Related To Pdf File Importing/Saving

    If a Message is Displayed during Operation Error Messages Related to PDF File Importing/Saving Message Causes Solutions Cannot add the page(s) The number of pages has Delete unnecessary pages, and then reached the upper limit. import the file again. The number of pages has reached the limit (100 pages).
  • Page 186 9. Troubleshooting Message Causes Solutions Cannot add all of the pages The file is corrupted and a Delete unnecessary pages before file import failure occurred. converting pages to images. An unexpected problem occurred while importing. The file may be corrupted. Check the file and try again.
  • Page 187 If a Message is Displayed during Operation Message Causes Solutions Cannot save the page • The USB flash memory • Delete unnecessary data from the device was USB flash memory device or Try again after checking the disconnected when the connect a USB memory device USB memory mount, the free file was saved.
  • Page 188 9. Troubleshooting Message Causes Solutions Cannot access the shared • The shared folder does • Check the shared folder settings. folder not work correctly. • Make sure that the shared folder The following are possible • The server with the can be accessed from a causes.
  • Page 189 If a Message is Displayed during Operation Message Causes Solutions Cannot access the shared • The shared folder does Make sure that the shared folder can folder not work correctly. be accessed from a computer, and then try to save the data again. Cannot access to the •...
  • Page 190 9. Troubleshooting Message Causes Solutions Change the file name All suffixes from 1 to 100 • Delete files of the specified file are already used. The file name with unnecessary suffixes. Try again after changing the cannot be saved under the file name or deleting the file •...
  • Page 191 If a Message is Displayed during Operation Message Causes Solutions The sender's email address • The sender’s e-mail Specify the correct e-mail address of is incorrect. address is not the sender. specified. Check the sender's email address and try again. •...
  • Page 192 9. Troubleshooting Message Causes Solutions There is no data to send Corresponds to one of the Perform one of the following, and then following: send the e-mail again: Either add a page or make a handwritten entry and then • There is no captured •...

  • Page 193: Error Messages Related To Temporarily Saved Files

    • Check that the save period of the code. saved file associated file has not expired. with the specified meeting code. Error Messages Related to the RICOH UCS Function When the machine is in whiteboard mode Message Causes Solutions Cannot login...
  • Page 194 • Cannot access the environment. network. • Wait for a while, switch to RICOH UCS mode, and restart the RICOH UCS function. Logged out The contact ID being used...
  • Page 195 Error has occurred A system error occurred. Switch to RICOH UCS mode and restart the RICOH UCS function. When the machine is in RICOH UCS mode Message Causes Solutions Failed to Login. Please check The entered contact ID or Check that the correct contact ID and User ID and password.

  • Page 196: Error Messages Related To The Authentication Function Using Ricoh Streamline Nx

    An error occurred. This A system error occurred. Switch to whiteboard mode and then application will be closed. switch back to RICOH UCS mode. Error Messages Related to the Authentication Function Using RICOH Streamline NX Message Causes Solutions Only file sizes up to 20MB The file that you attempted to •...

  • Page 197: Error Messages Related To The System

    If a Message is Displayed during Operation Message Causes Solutions The user name or the • The entered user name • Enter the correct user name and password is not correct. or password is password again. incorrect. • Check the network settings and •...

  • Page 198: Error Messages Related To Configuration Settings

    9. Troubleshooting Error Messages Related to Configuration Settings Message Causes Solutions Cannot import. The import has failed due to an Contact your service representative. unknown reason. Cannot import because the The format of the e-mail address Check whether any of the following email address format is is invalid.
  • Page 199 If a Message is Displayed during Operation Message Causes Solutions Cannot import the email • The number of items in the Correct the file content. address book address book entry is incorrect. Check the contents of the file. The last allowed •...

  • Page 200: Error Messages Related To Web Page

    9. Troubleshooting Message Causes Solutions Returned to factory Instead of pressing the power Open Administrator Settings and defaults. Make the settings button normally, disconnecting reconfigure the machine settings. For again on administrator the power cable was performed details about Administrator Settings, settings.

  • Page 201: Other Error Messages

    Stop the currently running General Settings, or application, and then start the other Administrator Settings. application. Cannot start RICOH UCS There is a USB connection • Restart the video conferencing screen sharing problem between the video device.

  • Page 202: Error Massages Related To Iwb Remote Desktop Software

    9. Troubleshooting Message Causes Solutions Cannot display copyright It was attempted to display Connect the source to the external protected contents on the copyright-protected contents input terminal that supports copyright external input terminal from an external input protected contents, and try again. For named "Computer In".
  • Page 203 If a Message is Displayed during Operation Message Causes Solutions Cannot start remote PC • The computer cannot • Check that the computer can operation access the network. access the network. Specify the correct settings, and then try Cannot access the network. •...

  • Page 204: When You Cannot Use The Interactive Whiteboard As You Want

    9. Troubleshooting When You Cannot Use the Interactive Whiteboard As You Want This section explains what to do when the Interactive Whiteboard cannot be operated as you want. • The laser pointer light may be hard to see when it is pointed at the display. For details about the laser pointer, see the user manual for the laser pointer.

  • Page 205: When Displaying An Image

    When You Cannot Use the Interactive Whiteboard As You Want When Displaying an Image Problem Causes Solutions Only a monochrome image • The cable is not • Reconnect the cable. is displayed. connected correctly. • Check that the correct cable is •...

  • Page 206: When Using The System As A Monitor

    9. Troubleshooting Problem Causes Solutions A stroke is suddenly displayed • Something other than your • Keep anything other than in an unintended direction finger is touching the your finger from touching halfway. display. the display. • If too much stroke pressure •...

  • Page 207: While Using Remote Whiteboard

    When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions An image has noise. If the output resolution of the Lower the output resolution of the connected device is high, the connected device. image may have noise. The computer connected to There may be a problem Contact your computer manufacturer.

  • Page 208: When Accessing The Web Page

    9. Troubleshooting When Accessing the Web Page Problem Causes Solutions The web browser refreshes • The memory in the Quit all applications other than the slowly. computer you are using Web browser that you are using for is insufficient. viewing. •...

  • Page 209: When Printing

    When You Cannot Use the Interactive Whiteboard As You Want When Printing Problem Causes Solutions The printing-in-progress • The machine is • Press the [Cancel] button. dialog box does not disconnected from the • Check that the machine is disappear. network.
  • Page 210 9. Troubleshooting Problem Causes Solutions The shared folder list cannot The shared folder list is not Check that the shared folder list is be imported. created correctly. created correctly. For details about how to create a shared folder list, see page 150 "Managing a Shared Folder List".

  • Page 211: When Synchronizing Device Settings

    When You Cannot Use the Interactive Whiteboard As You Want When Synchronizing Device Settings Problem Causes Solutions Settings cannot be defined • The [Use Synchronous • Change the administrator in Device Configuration Function on Device password of the source Management. Configuration] check whiteboard, and then also box is selected, and the...
  • Page 212 IP synchronized. whiteboard. address. The message, "The status of • RICOH Whiteboard is • Update the system of the source device configuration specified as the source device to the version that supports synchronization: Error"...

  • Page 213: 10. Appendix

    This section explains how to use an authentication function to manage this machine in an environment using RICOH Streamline NX. • For details about RICOH Streamline NX, consult the distributor where you purchased the product or your sales representative. Preparing for Use This section explains the preparations necessary in order to use the authentication function.

  • Page 214: Logging In

    • The image file to be used as the background for the login screen should be a JPEG file of less than 20 MB. • If RICOH Streamline NX-based authentication is enabled, the e-mail address of the logged-in user being logged in will be automatically set as the destination and sender addresses.

  • Page 215: Logging Out

    Enter your user name and password, and then touch [Login]. • To print a page, first select [Ricoh Standard Printer] in [Printer]. For details, see page 65 "Printing". • If you are saving and sending a page by e-mail, the e-mail address of the logged-in user will be automatically set as the destination and sender addresses.

  • Page 216: Using The Crestron Function

    10. Appendix Using the Crestron Function You can connect and control the machine on a network from Crestron system as a Crestron supported device. The following operations can be performed from Crestron system: • Turning the power on and off (Whiteboard enters standby mode when its power is turned off) •...

  • Page 217: Using Remote Viewer

    Using Remote Viewer Using Remote Viewer When you install Remote Viewer to the computer, you can view the contents of a remote whiteboard session opened with Compatible mode or version earlier than 1.3.140.0. To use Remote Viewer, a computer must meet the following environmental requirements: Item Specifications Operating system...

  • Page 218: Installing Remote Viewer On A Computer

    Installing Remote Viewer on a Computer Download Remote Viewer from the Ricoh home page. • To install Remote Viewer on a computer, log on as a user with administrator privileges. • Remote Viewer is available to any user who has installed it.

  • Page 219: Uninstalling Remote Viewer From The Computer

    On the [Start] menu, select [Control Panel]. Select [Programs and Features]. Click [Uninstall a program]. Select "RICOH Interactive Whiteboard Remote Viewer Type 1" and click [Uninstall]. Confirm the messages and click [OK]. Changing the Display Magnification of Remote Viewer Click , the Loupe icon, to change the display magnification, or to move a displayed area.

  • Page 220: Configuring The Remote Viewer Settings

    You can register a host whiteboard to specify in advance when you use a remote whiteboard. Click the [Start] menu on the computer to display the screen. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer]. Click [Settings]. The General Settings screen for Remote Viewer appears.

  • Page 221: Creating A Remote Contact List

    Using Remote Viewer Creating a Remote Contact List This section explains how to create a contact list using a text editor or spreadsheet software, and to add When the import is complete, the contact list is overwritten. • When adding a remote contact list, do not insert any memory storage devices other than a USB flash memory device, such as a CD-ROM.
  • Page 222 10. Appendix Select , the Remote Contact List Management icon. Select [Import]. Select [OK].

  • Page 223: Maintenance

    Maintenance Maintenance Cleaning the Display • When performing maintenance on the machine, always disconnect the power cord from the wall outlet. If the display surface of the whiteboard becomes dirty, clean it with a soft dry cloth. DQS046...

  • Page 224: List Of Video Input Signals Supported By The Machine

    10. Appendix List of Video Input Signals Supported by the Machine This section describes input signals supported for each of the HDMI, DisplayPort, and VGA input terminals. Each input terminal supports input signals if they satisfy the following conditions: The signal must comply with one of the following VESA standards: •...
  • Page 225 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA GTF 1280 × 600 VESA CVT 1280 × 720 VESA GTF 1280 × 720 VESA DMT 1280 × 720 VESA CVT 1280 ×...
  • Page 226 10. Appendix Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 × 960 VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 ×...
  • Page 227 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA DMT/CVT 1400 × 1050 VESA DMT/CVT 1400 × 1050 VESA GTF 1440 × 900 VESA DMT/CVT 1440 × 900 (RB) VESA DMT/CVT 1440 ×...
  • Page 228 10. Appendix • VESA DMT: Industry Standards and Guidelines for Computer Display Monitor Timing (DMT) Standard- Version 1 Revision 12 • VESA CVT: Coordinated Video Timings (CVT) Standard Version 1.1 • VESA GTF: Generalized Timing Formula (GTF) Version 1.1 • RB: Reduced Blanking •...

  • Page 229: Specifications

    Specifications Specifications LCD panel Item Specifications Size 21.5 inch wide Effective display area (H × V) 475.2 × 267.3mm (6.9 × 10.5 inches) Display type IPS liquid crystal method Backlight LED system Maximum resolution 1920 × 1080 pixels Aspect ratio 16 : 9 Display color Approximately 16.7 million colors...
  • Page 230 10. Appendix External Interface Item Specifications Input connector HDMI terminal×1 • Digital Input (Copyright-protected content not supported) DisplayPort terminal×1 • DisplayPort Input (Copyright-protected content not supported) Mini D-SUB15Pin×1 • VGA Input Microphone terminal×1 • Audio Input • For details about the video input signals that are supported, see page 222 "List of Video Input Signals Supported by the Machine".
  • Page 231 • Communication with the port number specified in the Email settings is available for communication. (page 140 "Configuring SMTP Server Settings") RICOH UCS function • When no proxy is used TCP: 80, 443, 5222, 17990, 17992 UDP: 50000 – 65535 (Maximum 6 ports) •...
  • Page 232 10. Appendix Operating range Item Specifications Temperature 0–32 °C (32.0–89.6 °F) • The temperature range varies according to the conditions of the installation location. Humidity 10–80% • The humidity range varies according to the conditions of the installation location. • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment.

  • Page 233: Trademarks

    Trademarks Trademarks Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries. Google Chrome and Android are trademarks of Google Inc. ® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
  • Page 234 10. Appendix ® ® Microsoft Windows 8.1 Pro ® ® Microsoft Windows 8.1 Enterprise • The product names of Windows 10 are as follows: ® ® Microsoft Windows 10 Home ® ® Microsoft Windows 10 Pro ® ® Microsoft Windows 10 Enterprise Microsoft product screen shots reprinted with permission from Microsoft Corporation.
  • Page 236 Y304-7503 © 2016 Ricoh Co., Ltd.
  • Page 237 Updating Your System *Please update the firmware version before using the machine. • Do not turn off the main unit power while the system update is in progress. [Update from Network] Connect AC adapter and LAN cable, then turn on the machine. Hold down the icon [Close] until the instruction [Closing the Whiteboard] appears after a display of Interactive whiteboard screen.
  • Page 238 * Need to separately subscribe to use video conference service. Contact to the dealer either Ricoh sales person or visit to “Video Conferencing / Web Conferencing System product page” in Ricoh Web site to obtain Service menu.

Table of Contents