Related Manuals for HP Chromebook 11 G6 EE
Summary of Contents for HP Chromebook 11 G6 EE
- Page 1 HP Chromebook 11 G6 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ....................................1 2 External component identification ................................. 2 Display ......................................2 Button ......................................3 TouchPad ....................................4 Left side ..................................... 5 Right side ....................................6 Bottom ....................................... 7 3 Illustrated parts catalog ................................... 8 Labels ...................................... - Page 6 System board ..............................31 Heat sink ................................33 Display assembly ............................... 34 6 Specifications ......................................42 7 Power cord set requirements ................................43 Requirements for all countries ............................43 Requirements for specific countries and regions ......................43 8 Recycling ........................................45 Index ..........................................
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Page 7: Product Description
Product description Category Description Product Name HP Chromebook 11 G6 Education Edition Processor Intel® Celeron™ N3450 1.10-GHz (turbo up to 2.20-GHz) quad core processor (2400-MHz, 2.0-MB L2 cache, 6.0-W) Intel Celeron N3350 1.10-GHz dual core processor (2400-MHz, 2.0-MB L2 cache, 6-W) -
Page 8: External Component Identification
External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on the computer model. Camera light On: The camera is in use. Camera Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. -
Page 9: Button
Button Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is in the Sleep state, press the button ● briefly to exit Sleep. When the computer is on and you want to lock the screen, ●... -
Page 10: Touchpad
TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Chapter 2 External component identification... -
Page 11: Left Side
Left side Item Component Description Nano security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB Type-C power connector and charging port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging... -
Page 12: Right Side
Right side Item Component Description Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. -
Page 13: Bottom
Bottom Component Description Speakers (2) Produce sound. Bottom... -
Page 14: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer. -
Page 15: Computer Components
Component Serial number Product number Warranty period Computer components Computer components... - Page 16 Item Component Spare part number 11.6-in. display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover(includes keyboard cable): For use in Belgium L14921-A41 For use in Brazil L14921-201 For use in Canada...
- Page 17 Item Component Spare part number (6a) USB port board (does not include cable) L14923-001 (6b) USB port board cable (included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive) (6c) USB port board bracket L14359-001 System board (includes processor, on-board Intel 7265ac 2×2 + Bluetooth 4.2 (non-VPro) WLAN module, system memory, eMMC storage, the Goodle Chrome operating system, and replacement thermal material): Equipped with an Intel Celeron N3450 1.10-GHz (turbo up to 2.20-GHz) quad core processor L15856-001...
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Page 18: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display bezel L14912-001 Webcam/microphone module (does not include cable; includes double-sided adhesive) L07235-001 Display panel bracket L14913-001 Display panel (does not include display panel cable): For use only on computer models equipped with an HD BrightView TouchScreen L14918-001 display assembly For use only on computer models equipped with an AntiGlare TouchScreen display assembly... -
Page 19: Miscellaneous Parts
Item Component Spare part number For use only on computer models equipped with non-TouchScreen display assembly L14914-001 Display hinges (2) L14907-001 Display back cover (includes the webcam/microphone module cable and wireless antenna cables and transceivers): In chalkboard gray finish L14908-001 In delicate orange finish L14911-001 Miscellaneous parts... -
Page 20: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P00 and P0 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 21: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 22: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 23: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... - Page 24 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 25: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. -
Page 26: Keyboard/Top Cover
Keyboard/top cover NOTE: All keyboard/top cover spare part kits include the keyboard cable. For use in country/region Spare part number For use in country/region Spare part number For use in Belgium L14921-A41 For use in Romania L14921-271 For use in Brazil L14921-201 For use in Russia L14921-251... - Page 27 Remove the six Phillips M2.5×6.6 screws (2) that secure the bottom cover to the computer. Turn the computer right side with the front toward you. Open the computer. Use a case utility tool (1) or similar thin plastic tool to separate the front edge of the keyboard/top cover (2) from the bottom cover.
- Page 28 Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...
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Page 29: Touchpad Cable
TouchPad cable NOTE: The TouchPad spare part kit does not includes the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 30: Touchpad
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive. Description Spare part number TouchPad L14922-001 Before removing the TouchPad, follow these steps: Shut down the computer. -
Page 31: Battery
Remove the TouchPad (6). Reverse this procedure to install the TouchPad. Battery Description Spare part number 2-cell, 47-WHr, 6.15-AHr, Li-ion battery (includes cable) 917725-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 32 Disconnect the battery cable from the system board (2). Remove the two Phillips M2.0×4.1 screws (1) that secure the battery to the bottom cover. Remove the battery (2). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...
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Page 33: Speakers
Speakers Description Spare part number Speaker (include cables) L14920-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. -
Page 34: Usb Port Board Cable
USB port board cable NOTE: The USB port board spare part kit does not includes the USB port board cable. The USB port board cable is included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive. Before removing the USB port board cable, follow these steps: Shut down the computer. -
Page 35: Usb Port Board
USB port board NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port board cable is included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive. Description Spare part number USB port board L14923-001 Before removing the USB port board, follow these steps:... - Page 36 Remove the USB port board (5). Reverse this procedure to install the USB port board. Chapter 5 Removal and replacement procedures...
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Page 37: System Board
System board NOTE: All system board spare part kits include a processor, an on-board Intel 7265ac 2×2 + Bluetooth 4.2 (non-VPro) WLAN module, system memory, eMMC storage, the Google Chrome operating system, and replacement thermal material. Description Spare part number Equipped with an Intel Celeron N3450 1.10-GHz (turbo up to 2.20-GHz) quad core processor (2400-MHz, L15856-001 2.0-MB L2 cache, 6.0-W), an Intel graphics subsystem with UMA video memory, 8-GB of system memory,... - Page 38 Disconnect the display panel cable (4) from the system board. Disconnect the speaker cable (5) from the system board. Remove the six Phillips M2.0×4.1 screws (1) that secure the system board to the bottom cover. Remove the system board bracket (2). Lift the left edge of the system board (3) until it rests at an angle.
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Page 39: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 928840-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Display Assembly
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. - Page 41 Release the adhesive strip (4) that secures the display panel cable to the system board. Disconnect the display panel cable (5) from the system board. Release the display panel cable from the retention clips (6) and routing channels built into the bottom cover.
- Page 42 Remove the display bezel (5). The display bezel is available using spare part number L14912-001. If it is necessary to replace the webcam/microphone module: Remove the display bezel. Detach the webcam/microphone module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Chapter 5 Removal and replacement procedures...
- Page 43 Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number L07235-001. If it is necessary to replace the display panel: Remove the display bezel. Remove the six Phillips PM2.0×2.8 screws (1) that secure the display panel and display panel bracket to the display back cover.
- Page 44 Lift the top edge of the display panel (3) and swing it up and forward until it rests upside down on the computer. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
- Page 45 If it is necessary to replace the display back cover: Remove the display bezel. Remove the display panel. Remove the six Phillips PM2.0×2.9 broad head screws (1) that secure the back cover to the display hinges. Remove the back cover (2). NOTE: The back cover is available using spare part numbers L14908-001 (in chalkboard gray finish) and L14911-001 (in delicate orange finish), and includes the webcam/microphone module cable and...
- Page 46 If it is necessary to replace the display panel cable: Remove the display bezel. Remove the display panel. Remove the display back cover. Detach the display panel cable (1) from the display back cover. (The display panel cable is attached to the display back cover with double-sided adhesive.) Release the display panel cable from the retention clips (2) and routing channel built into the display back cover.
- Page 47 Remove the display hinges (3). The display hinges are available using spare part number L14907-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
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Page 48: Specifications
Specifications Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft... -
Page 49: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 50 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 51: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 52: Index
Index headphone 6 AC adapter, spare part number 13 display assembly microphone 6 antenna, location 2 removal 34 audio, product description 1 spare part numbers 34 keyboard/top cover audio-in jack 6 display components 2 removal 20 audio-out jack 6 display panel spare part numbers 10, 20 product description 1 removal 37... - Page 53 microphone 1 USB port board operating system 1 removal 29 ports 1 spare part number 11, 29 power requirements 1 USB port board bracket processors 1 removal 29 product name 1 spare part number 11, 29 serviceability 1 USB port board cable storage 1 removal 28 video 1...