Samsung Smart Remote E-Manual page 5

Troubleshooting
Getting Support
106 Getting support through Remote Management
107 Finding the contact information for service
107 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
108 Testing the picture
I Can't Hear the Sound Clearly
111 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
118 Before using the recording and schedule recording functions
119 Before using the timeshift function
Read Before Using APPS
Read Before Using the Internet Function
122 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
123 Limitations to the use of photo, video, and music files
124 Supported external subtitles
124 Supported internal subtitles
125 Supported image formats and resolutions
125 Supported music formats and codecs
126 Video codecs supported by NU7100 model series or higher
127 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
129 Picture sizes and input signals
129 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
130 If HDMI UHD Color is set to Off
130 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
131 IBM
131 MAC
132 VESA DMT
132 VESA CVT
133 CTA-861
Supported Resolutions for Video Signals
133 CTA-861
134 VESA CVT
Read Before Using Bluetooth Devices
135 Restrictions on using Bluetooth
Blocking programs based on their TV Rating
137 Blocking movies base on their Movie Rating (MPAA)
137 Blocking programs based on their Canadian English Rating
138 Blocking programs based on their Canadian French Rating
138 Blocking Programs based on their Downloadable U.S. Rating
Buttons and functions available while playing multimedia
content
License