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HP Stream 11 Pro G4 EE Maintenance And Service Manual

Education edition notebook pc
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HP Stream 11 Pro G4 Education Edition
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream 11 Pro G4 EE

  • Page 1 HP Stream 11 Pro G4 Education Edition Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Display ..................................3 Button ..................................4 TouchPad ................................5 Left side ................................. 6 Right side ................................7 Bottom ................................... 8 3 Illustrated parts catalog ..........................9 Locating the serial number, model number, product number, and warranty information .........
  • Page 6 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............46 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........... 46 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ..........46 8 Specifications ..............................

  • Page 7: Product Description

    Support for 64 GB and 128 GB embedded MultiMedia Controller (eMMC) configurations Audio and video HP VGA camera, USB 2.0 fixed (no tilt) integrated activity light, 640×480 by 24 frames per second, non-touch Single digital microphone with appropriate beam-forming, echo-cancellation, noise-...
  • Page 8 Multitouch gestures enabled (2-finger scroll, pinch, rotate, 2-finger click, 3-finger flic) Support for modern trackpad gestures Taps enabled as default Power Supports a 2-cell, 37 WH, polymer battery Supports 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) Security Trusted platform module (TPM) 2.0 Security cable lock Operating system Preinstalled: ●...

  • Page 9: External Component Identification

    External component identification Display Item Component Description WLAN antenna* Sends and receives wireless signals to communicate with wireless local area networks (WLANs). Camera light On: The camera is in use. Camera Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. Internal microphone Records sound.

  • Page 10: Button

    Button Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 11: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...

  • Page 12: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 13: Right Side

    Right side Item Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 14: Bottom

    Bottom Item Component Description Speakers Produce sound. Chapter 2 External component identification...

  • Page 15: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and...

  • Page 16: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 17 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): For a complete list of keyboard/top covers see Keyboard/top cover on page Power button board...

  • Page 18: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel L027801-001 Display panel: 11.6 in, high-definition (HD), BrightView (1366×768), slim, UWVA, white light-emitting diode L04050-001 (WLED), flat (1.2 mm); touch; 16:9 aspect ratio; typical brightness: 220 nits 11.6 in, HD, AntiGlare, (1366×768), SVA, WLED, slim (3.0 mm) display panel L02782-001 Camera/microphone module (includes double-sided adhesive) L02790-001...

  • Page 19: Miscellaneous Parts

    Display enclosure (includes rubber padding and shielding) L02783-001 Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart AC adapter. 714635-850 45 W HP Smart AC adapter, nSLIM 741553-850 Mouse: HP USB Laser 674318-001 HP Comfort Grip wireless mouse 691922-001 HP USB travel mouse...
  • Page 20 Component Spare part number For use in Switzerland, 1.00m 213354-008 For use in Switzerland 213354-001 For use in the United Kingdom and Singapore 213351-001 For use in the United Kingdom 213351-008 Power cord (Option 917, 3-cond, 1.8m, ROHS) 361240-001 Power cord (Option 917, 3-cond, 1.0m, ROHS) 361240-002 Screw kit L02787-001...

  • Page 21: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 22: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 23: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 24: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 26: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer.

  • Page 27: Keyboard/Top Cover

    Remove the four Phillips PM2.5×8.0 screws (2). To install the rubber feet, refit them on the adhesive backing. NOTE: The bottom of the computer feet are ribbed. These ribs are designed to fit only one way in the grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the feet.
  • Page 28 Description Spare part number Description Spare part number For use in Italy L02776-061 For use in the United States L02776-001 For use in Japan L02776-291 Before removing the keyboard/top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 29 Lift the front edge (2) of the keyboard/top cover until it separates from the front edge of the bottom cover. Disconnect the battery cable from the system board (1). Release the zero insertion force (ZIF) connector (2) to which the power button board cable is attached, and then disconnect the power button board cable from the system board.
  • Page 30 Remove the keyboard/top cover (5). Remove the keyboard/top cover. Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...

  • Page 31: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cables) L02775-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 32: Battery

    Battery Description Spare part number Battery (2-cell, 37 WH, 4.96 AHr, polymer, includes cable) 824536-850 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 33 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

  • Page 34: Heat Sink

    Reverse this procedure to install the WLAN module. Heat sink Description Spare part number Heat sink (includes replacement thermal material) L02781-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.

  • Page 36: System Board

    System board NOTE: The system board spare part kit includes an HDMI port, micro-SD card reader slot, USB port, WLAN slot, and replacement thermal material. Description Spare Part Number Intel Celeron N3450 1.1 GHz (SC turbo up to 2.2 GHz) quad core processor (1866 MHz FSB, 2.0 MB L2 L02770-601 cache, 4.0 W), 4.0 GB of system memory, 128 GB of eMMC system storage, and the Windows 10 Professional operating system...
  • Page 37 Release the ZIF connector (3) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. Remove the four Phillips PM2.0×3.3 screws (1) that secure the system board to the bottom cover. Release the system board by lifting the left side of the system board (2) until it rests at an angle.

  • Page 38: Audio Board

    Audio board NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number 830759-001. Description Spare part number Connector board includes audio jack and USB port L02773-001 Before removing the connector board, follow these steps: Shut down the computer.

  • Page 39: Power Connector

    Power connector Description Spare part number Power connector 743480-004 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 40 Description Spare part number Power button board L02774-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 41: Touchpad Board

    TouchPad board NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is available using spare part number L02777-001. Description Spare part number TouchPad board L02788-001 Before removing the TouchPad board, follow these steps: Turn off the computer.

  • Page 42: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display back cover. Remove the display bezel (4). The display bezel is available using spare part number L02784-001. If it is necessary to replace the display panel: Remove the two Phillips PM2.0×3.3 screws that secure the LCD bracket to the display back cover (1), and then remove the LCD bracket (2).
  • Page 44 Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover (3). CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 45 Remove the display panel (3). The display panel is available using spare part number L04050-001 (11.6 in, HD, BrightView (1366×768), UWVA, white light-emitting diode (WLED), slim, flat [1.2 mm]) and part number L02782-001 (11.6-in, HD, AntiGlare, (1366×768), UWVA, LCD, slim [3.0 mm]). If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.2 broad head screws (1) that secure the display hinges to the display back cover.
  • Page 46 Remove the display hinges (3). The display hinges are included in the Display hinge kit, spare part number L02785-001. If it is necessary to replace the display panel cable: Disconnect the display panel cable (1) from the camera/microphone module. Release the display panel cable from the retention clips (2) and routing channel built into the right side of the display back cover.
  • Page 47 Remove the display panel cable (3). The display panel cable is available using spare part number L04052-001 (for use on models equipped with LG touchscreen display panels), L04051-001 (for use on models equipped with AUO touchscreen display panels), and L02786-001 (for use on models equipped with non-touchscreen display panels).
  • Page 48 Remove the camera/microphone module (3). The camera/microphone module is available using spare part number L02790-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top and left edges of the display back cover.

  • Page 49: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 50: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 51: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 52: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
  • Page 53 To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only)

  • Page 54: Specifications

    Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.8 cm 8.2 in Height 1.8 cm 0.7 in Weight 1.3 kg 2.8 lbs Input power Rating Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 55: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 56: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 57: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 58: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 59: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 60: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 61: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 62 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) configuration.

  • Page 63: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 64: Index

    39 removal 26 spare part number 12, 37 spare part number 13, 40 spare part number 11, 26 display components 3 HP PC Hardware Diagnostics (UEFI) BIOS display enclosure using 45 determining version 43 spare part number 13 HP Recovery Manager...
  • Page 65 50 WLAN module 11 power button 4 system 51 speakers power button board USB flash drive 53 location 8 removal 33 using HP Recovery media 50 removal 25 spare part number 11, 33 spare part number 11, 25 Index...
  • Page 66 storage WLAN module product description 1 removal 26 supported discs, recovery 50 spare part number 11, 26 system board workstation guidelines 18 removal 30 spare part number 11, 30 system recovery 51 system restore point creating 50 system restore point, creating 49 tools required 15 TouchPad board removal 35...

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