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Ricoh MP C4503 Technical Bulletin
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Ricoh MP C4503 Technical Bulletin

Model: met-c1ab, met-c1ab_sop
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See also: Administrator's Manual , User Manual
Reissued: 27-Dec-16
Model:
MET-C1ab, MET-C1ab_SOP
RTB Reissue
The items in bold italics have been corrected or added.
Subject:
Firmware Release Note: Engine
From:
1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:

Important Information about Normal/Smart Panel Firmware Updates

 When updating machine firmware, make sure NOT to install Smart Panel supported
firmware on a machine with a normal operation panel (and vice-versa). If you do, the
machine may not function as designed and product warranty may not apply.
 To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and
"ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the numbers
mentioned above.
This RTB has been issued to announce the firmware release information for the Engine.
Version
Program No.
1.38:08
1.37:08
1.36:08
1.35:08
1.34:08
1.33:08
1.32:08
1.31:08
1.30:08
1.29:08
1.28:08
1.27:08
1.26:08
1.25.2:08
1.25:08
1.24:08
1.23:08
1.22:08
1.21:08
Note: Definition of Availability of RFU via @Remote
"Available": The firmware can be updated via RFU or SD card.
"Not available": The firmware can only be updated via SD card.
Version
1.38:08
Symptom corrected:
1. Printing on envelopes shorter than 130mm in length may cause a yellow band
T
echnical
Troubleshooting
Mechanical
Paper path
Product Safety
D1475504B
D1475504A
D1475504
D1475503Z
D1475503Y
D1475503X
D1475503W
D1475503V
D1475503T
D1475503S
D1475503R
D1475503Q
D1475503P
D1475503N
D1475503M
D1475503L
D1475503K
D1475503J
D1475503H
Modified Points or Symptom Corrected
B
ulletin
Part information
Electrical
Transmit/receive
Other (Firmware)
Effective Date
January 2017 production
April 2016 production
December 2015 production
September 2015 production
May 2015 production
February 2015 production
December 2014 production
October 2014 production
August 2014 production
June 2014 production
May 2014 production
March 2014 production
January 2014 production
November 2013 production
November 2013 production
October 2013 production
September 2013 production
August 2013 production
1st Mass production
Date:
18-Jun-13
Prepared by:
Action required
Service manual revision
Retrofit information
Tier 2
Availability of RFU
PAGE: 1/5
No
RD147001w
.:
E.Hinata
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available

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Summary of Contents for Ricoh MP C4503

  • Page 1 echnical ulletin PAGE: 1/5 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147001w MET-C1ab, MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Engine E.Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 2 echnical ulletin PAGE: 2/5 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147001w MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected to appear on the flap. 2. SC442 may occur, if printed in full color. 3. Firmware update does not complete when updated via RFU. 4.
  • Page 3 echnical ulletin PAGE: 3/5 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147001w MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected - JAM1 (internal finisher SR3180) Conditions: The following sequence is repeated. Job 1: Edge stapling (1 spot) with 2 sheets of DLT paper Job 2: DLT paper (1 sheet) is exited to the 1-bin tray Job 3: Same as Job 1 1.30:08...
  • Page 4 echnical ulletin PAGE: 4/5 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147001w MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected just after a network printing time-out error has occurred on the previous job. Other changes: SP1-155-013 can be set to a value of "2" (this setting can now be used) to switch from half-wave control to phase control.
  • Page 5 echnical ulletin PAGE: 5/5 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147001w MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected The engine log data will be transferred before the machine shuts down in cases where an engine SC has initiated an auto-reboot (which happens when SC auto-reboot is enabled).
  • Page 6 echnical ulletin PAGE: 1/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: System/Copy E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 7 echnical ulletin PAGE: 2/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected 1.26 Symptom corrected: 1. When a machine administrator logs in to the device, the "Scanner Features" screen might suffer from low brightness and be unresponsive. 2.
  • Page 8 echnical ulletin PAGE: 3/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected The following output check SPs were deleted: SP5-804-142：Toner Supply Motor Y: Standard Speed SP5-804-146：Toner Supply Motor M:CCW:Standard Speed SP5-804-151：Toner Supply Motor M:CW:(ITB Contact) SP5-804-155：Toner Supply Motor K: Standard Speed SP5-804-159：Toner Bottle Drive Motor Y SP5-804-160：Toner Bottle Drive Motor M...
  • Page 9 echnical ulletin PAGE: 4/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected contents of the attached file may falsely appear in the body of the message with the characters corrupted. Other changes: Support for the Portuguese orthography. 1.22 Symptom corrected: When scanning an original containing multiple pages with the Twain driver, error...
  • Page 10 echnical ulletin PAGE: 5/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected 2. Operation panel keys do not work or logout from User Authentication is not possible under the following conditions: A Copy job with a large amount of originals is performed Following this, the user presses the "Reset"...
  • Page 11 echnical ulletin PAGE: 6/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected 12. SC899 (Software performance error) may occur when launching the Copy function or making a copy. 13. Reception error may occur with W-NET FAX. 14.
  • Page 12 echnical ulletin PAGE: 7/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected Management > Basic Auth., AND UP mode > system setting > Administrator tools > Extended Security > Authenticate current job > Access privilege, AND UP mode >...
  • Page 13 echnical ulletin PAGE: 8/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected Before: "Reduce paper in the tray(s) to the limit mark and reset it correctly." After: "Reduce paper in the tray(s) to the limit mark or reset it correctly." The printing speed becomes slow or the connection between the machine and Fiery controller fails when the two are connected.
  • Page 14 echnical ulletin PAGE: 9/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected A blank sheet is printed out when scanning mixed-sized originals using reduction/enlargement (and can only be cleared by power OFF/ON). The incorrect name of a supply product is displayed if the stapler is empty when the SR3150 Booklet Finisher is installed.
  • Page 15 echnical ulletin PAGE: 10/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected input view is displayed after MFP turned on. 2. Alert message is displayed under the following condition in firmware update screen on operation panel. As for firmware, which can install on MFP, Different part number for firmware exists in SD card from the one of firmware installed in MFP.
  • Page 16 echnical ulletin PAGE: 11/11 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147002x MET-C1ab Version Modified Points or Symptom Corrected SC899/991 may occur when a machine with the FCU installed recovers from Energy Saver mode. Other changes: "ID card copy" can now be registered and selected in User Tools. 1.03 1st Mass production...
  • Page 17 echnical ulletin PAGE: 1/3 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147003i MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: OpePanel E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 18 echnical ulletin PAGE: 2/3 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147003i MET-C1ab Version Modified Points or Symptom Corrected 1.10 Symptom corrected: On machines with the language set to Russian, "No" is mistranslated to "Yes" in the message that appears when printed from a USB memory stick. Other changes: The banner message that appears when a tray ascend/descend error occurs was changed to indicate the tray.
  • Page 19 echnical ulletin PAGE: 3/3 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147003i MET-C1ab Version Modified Points or Symptom Corrected Other changes: The banner message that appears when a tray ascend/descend error occurs was changed to indicate the tray. For this release to take effect, make sure to update System/Copy v.1.26 (D1475575E) / v3.18 (D1465575E) for SOP or later as a set.
  • Page 20 echnical ulletin PAGE: 1/3 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147004k MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Fax E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 21 echnical ulletin PAGE: 2/3 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147004k MET-C1ab Version Modified Points or Symptom Corrected 10.00.00 Symptom corrected: Updating the fax from version 06.00.00 or earlier to 07.00.00 or later may cause to initialize the configuration. Fax transmissions by Quick Fax are not counted for each user, if the User certification is enabled.
  • Page 22 echnical ulletin PAGE: 3/3 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147004k MET-C1ab Version Modified Points or Symptom Corrected 01.02.00 Symptom corrected: Stored FAX reception documents cannot be accessed from WIM after the machine recovers from Energy Saver mode. 01.01.00 1st Mass production...
  • Page 23 echnical ulletin PAGE: 1/1 Reissued: 19-May-15 Model: Date: 18-Jun-13 RD147005d MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RemoteFax Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 24 echnical ulletin PAGE: 1/1 Model: Date: 18-Jun-13 RD147006 MET-C1ab Subject: Prepared by: Firmware Release Note: Java VM v11 UpdateTool (METC1JLe) N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 25 echnical ulletin PAGE: 1/1 Model: Date: 18-Jun-13 RD147007 MET-C1ab Subject: Prepared by: Firmware Release Note: Java VM v11 for eDC (METC1JLe) N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 26 echnical ulletin PAGE: 1/2 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147008k MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Scanner E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 27 echnical ulletin PAGE: 2/2 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147008k MET-C1ab Version Modified Points or Symptom Corrected 2. Max. Email Size for scanner send settings cannot be configure via DMNX. 3. When scanning with "Hungarian" or "Polish" selected under "Cognitive Language" in "OCR Settings", if the value of a Unicode character exceeds 256, then the character will be converted to a question mark ("?").
  • Page 28 echnical ulletin PAGE: 1/3 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147009o MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Network Support E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 29 echnical ulletin PAGE: 2/3 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147009o MET-C1ab Version Modified Points or Symptom Corrected When a site certificate is imported to the device from Web Image Monitor, an error occurs and "Invalid site certificate" is displayed in the browser. 12.77 Other changes: Changed the DH key specification to use 2,048 bits instead of 512 bits to prevent the...
  • Page 30 echnical ulletin PAGE: 3/3 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147009o MET-C1ab Version Modified Points or Symptom Corrected 12.70.4 Other changes: Supports IPv6/DNS for @Remote. IMPORTANT: To apply the above change, in addition to this firmware, make sure to update the System/Copy firmware to Ver.1.08 or later. 12.70.3 Symptom corrected: When simultaneously printing from AppleTalk on a Mac and a protocol other than...
  • Page 31 echnical ulletin PAGE: 1/2 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147010g MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Network DocBox E.Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 32 echnical ulletin PAGE: 2/2 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147010g MET-C1ab Version Modified Points or Symptom Corrected SC997-00 may occur, if the shortcut key is pressed in the home screen. 1.04 Symptom corrected: Minor bug correction 1.03 Other changes: Changes were applied for the domestic (Japan) model only. 1.02 Symptom corrected: Minor bug correction...
  • Page 33 echnical ulletin PAGE: 1/2 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147011j MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Support E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 34 echnical ulletin PAGE: 2/2 Reissued: 26-Dec-16 Model: Date: 18-Jun-13 RD147011j MET-C1ab Version Modified Points or Symptom Corrected - In Web Image Monitor: Device Management > Configuration > Printer > Basic Settings > Store and Skip Errored Job This firmware is dependent on System/Copy firmware v1.23 (D1475575B) or later, so please be sure to update it.
  • Page 35 echnical ulletin PAGE: 1/1 Reissued: 06-Sep-16 Model: Date: MET-C1ab 18-Jun-13 RD147012d RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Uapl E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 36 echnical ulletin PAGE: 1/1 Reissued: 30-Jul-15 Model: Date: 18-Jun-13 .: RD147013b MET-C1ab / ab_SOP, MET-C1yz / yz_SOP/GR-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Font EXP Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 37 echnical ulletin PAGE: 1/1 Reissued: 12-Feb-15 Model: Date: 18-Jun-13 RD147014c MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PowerSaving Sys N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 38 echnical ulletin PAGE: 1/3 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147015p MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Printer E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 39 Printing back-to-back jobs by using Enhanced Locked Print NX v2 might cause an SC997 error. A print job conducted from Ricoh Smart Device Print&Scan via Enhanced Locked Print NX FS v2 cannot be printed. The specific combination of "Duplex/Booklet" and "Bypass Tray" might not be selectable from the settings in the SDK application even though the combination is supported.
  • Page 40 echnical ulletin PAGE: 3/3 Reissued: 22-Dec-16 Model: Date: 18-Jun-13 RD147015p MET-C1ab Version Modified Points or Symptom Corrected however, the selected configuration is not applied. Other changes: SP5-490-001 (MF Key Card: Job Permit Setting) is now available. Note: Previously, this SP could only be used on machines sold in Japan. 1.06 Symptom corrected: 1.
  • Page 41 echnical ulletin PAGE: 1/1 Reissued: 06-Dec-13 Model: Date: 18-Jun-13 RD147016a MET-C1ab/ab_SOP/ MET-C1yz/ yz_SOP Subject: Prepared by: Firmware Release Note: aics N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 42 echnical ulletin PAGE: 1/2 Reissued: 12-Sep-16 Model: Date: MET-C1ab/MET-C1ab_SOP 18-Jun-13 RD147017h RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: browser E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 43 Internet might be restricted. 2. When connecting via HTTPS to the Ricoh Integrated Cloud Environment by using the browser on the operation panel, some of the icons might not be displayed.
  • Page 44 echnical ulletin PAGE: 1/1 Model: Date: 18-Jun-13 RD147018a MET-C1ab/ ab_SOP/ MET-C1yz/ yz_SOP Subject: Prepared by: Firmware Release Note: Option Netware N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 45 echnical ulletin PAGE: 1/1 Reissued: 28-Jan-15 Model: Date: 18-Jun-13 RD147019a MET-C1ab/MET-C1ab_SOP/MET-C1yz/MET-C1yz_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Option PctBrdg N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 46 echnical ulletin PAGE: 1/2 Reissued: 19-Dec-14 Model: Date: 18-Jun-13 RD147020c MET-C1ab/MET-C1abSOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PDF N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 47 echnical ulletin PAGE: 2/2 Reissued: 19-Dec-14 Model: Date: 18-Jun-13 RD147020c MET-C1ab/MET-C1abSOP Version Modified Points or Symptom Corrected [MP C3503/C3003 (Smart Operation Panel)] Network Support firmware: v12.90 or later Web Support firmware: v2.06.1 or later Printer firmware: v2.12 or later 1.05 Symptom corrected: - If odd pages are specified for duplex jobs on the SDK preview screen, even pages are displayed.
  • Page 48 echnical ulletin PAGE: 1/1 Reissued: 10-Nov-14 Model: Date: 18-Jun-13 RD147021c MET-C1ab/MET-C1ab_SOP/MET-C1yz/MET-C1yz_SOP/ MET-C1k RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PS3 N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 49 (GFPR#RE16030046) The image quality output from PCL5 data might be poor if the image was created by using certain applications, such as RICOH Process Director. (GFPR#RE15030034) An SC899 error occurs when using the PCL6 driver to print a PDF from the Reader application in Windows 8.1.
  • Page 50 echnical ulletin PAGE: 2/3 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147022j MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected 1.19 Symptom corrected: 1. Some lines and/or borders might be missing from PCL jobs. (GFPR#RC16040013) 2. An SC899 error might occur when printing a PCL job which contains reduce or enlarge image.
  • Page 51 echnical ulletin PAGE: 3/3 Reissued: 27-Dec-16 Model: Date: 18-Jun-13 RD147022j MET-C1ab, MET-C1ab_SOP Version Modified Points or Symptom Corrected the printout. If the glyph data of TrueType fonts includes hinting information that is on the edge of the frame, an SC899 error might occur. (GFPR#RC14030010) 1.13 Symptom corrected: When printing a PCL job, characters might be missing, cut off, or experience other...
  • Page 52 echnical ulletin PAGE: 1/2 Reissued: 28-Sep-15 Model: Date: 18-Jun-13 RD147023e MET-C1ab/MET-C1ab_SOP/MET-C1yz/ MET-C1yz_SOP/MET-C1k RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RPCS Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 53 echnical ulletin PAGE: 2/2 Reissued: 28-Sep-15 Model: Date: 18-Jun-13 RD147023e MET-C1ab/MET-C1ab_SOP/MET-C1yz/ MET-C1yz_SOP/MET-C1k Version Modified Points or Symptom Corrected 3.13.26 Symptom corrected: When printing a job from Microsoft Excel 2013 by using a RPCS driver, yellow- colored cells are blacked out. Printing some data might result in poor performance compared to the predecessor model.
  • Page 54 echnical ulletin PAGE: 1/1 Reissued: 27-Nov-13 Model: Date: 18-Jun-13 RD147024a MET-C1ab / ab_SOP, MET-C1yz / yz_SOP Subject: Prepared by: Firmware Release Note: PCL Font N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 55 echnical ulletin PAGE: 1/1 Reissued: 25-Feb-16 Model: Date: 18-Jun-13 .: RD147025c MET-C1ab / ab_SOP, MET-C1yz / yz_SOP/GR-C2_SOP Lef-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PS3 Font Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 56 echnical ulletin PAGE: 1/2 Reissued: 27-Oct-15 Model: Date: 18-Jun-13 RD147026g MET-C1ab/MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Extended JS Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 57 echnical ulletin PAGE: 2/2 Reissued: 27-Oct-15 Model: Date: 18-Jun-13 RD147026g MET-C1ab/MET-C1ab_SOP Version Modified Points or Symptom Corrected 1.07.00 Symptom corrected: The browser usage is not reflected in the user counters when the MFP browser is specified for applications with limited usage expansion. 1.06.01 Symptom corrected: Cannot scan with the MFP browser if the original is scanned on the exposure glass with...
  • Page 58 echnical ulletin PAGE: 1/2 Reissued: 06-Sep-16 Model: Date: MET-C1ab/ MET-C1cde/MET-C1yz/ 18-Jun-13 RD147027g MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: GWFCU3.8-2(WW) E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 59 echnical ulletin PAGE: 2/2 Reissued: 06-Sep-16 Model: Date: MET-C1ab/ MET-C1cde/MET-C1yz/ 18-Jun-13 RD147027g MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP Version Modified Points or Symptom Corrected 08.00.00 Other changes: Changes were applied for the domestic (Japan) model only. 07.00.00 Symptom corrected : Only Japanese domestic market 06.00.00 Symptom corrected: The FAX function does not boot up under certain conditions.
  • Page 60 echnical ulletin PAGE: 1/5 Model: Date: MET-C1 20-Jun-13 .: RD147028 Subject: Prepared by: Data Overwrite Security Unit Type I Y. Urushihara From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 61 echnical ulletin PAGE: 2/5 Model: Date: MET-C1 20-Jun-13 .: RD147028 Installation Procedure Before you begin this procedure, make sure to turn off the main power switch, and then remove the power cord from the outlet. If you do not, this may result in electrical shock and/or a machine failure.
  • Page 62 echnical ulletin PAGE: 3/5 Model: Date: MET-C1 20-Jun-13 .: RD147028 IMPORTANT: If you wish to merge multiple applications onto a single SD card, do the merge now before moving onto the next step. Insert the power cord into the outlet, and then turn on the main power switch. Access System/Copy SP mode.
  • Page 63 echnical ulletin PAGE: 4/5 Model: Date: MET-C1 20-Jun-13 .: RD147028 Configuring “Auto Erase Memory” (Performed by the Customer) The following procedure is performed by the customer once the above Installation Procedure has been completed. 1. Press [System Settings]. 2. Press [Administrator Tools]. 3.
  • Page 64 echnical ulletin PAGE: 5/5 Model: Date: MET-C1 20-Jun-13 .: RD147028 Note: The Random Numbers method overwrites the data using random numbers. You can set the overwrite to be performed anywhere from 1-9 times, with a default of 3 times. 9. Press [OK]. 10.
  • Page 65 echnical ulletin PAGE: 1/1 Reissued:23-Aug-13 Model: Date: No.: MET-C1b 4-Jul-13 RD147029a RTB Reissue The items in blue were corrected or added. Subject: Prepared by: Removing cardboard stabilizer at installation N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 66 echnical ulletin PAGE: 1/5 Model: Date: No.: MET-C1b 4-Jul-13 RD147030 Subject: Prepared by: Correct way to remove PCDU preset seal N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 67 echnical ulletin PAGE: 2/5 Model: Date: No.: MET-C1b 4-Jul-13 RD147030 PROCEDURE 1. Remove the strips of orange tape (First [A], and then [B]). 2. Remove the red tag [C]. 3. Hold down the preset seal and slowly peel off the three strips of tape [A], one by one.
  • Page 68 echnical ulletin PAGE: 3/5 Model: Date: No.: MET-C1b 4-Jul-13 RD147030 4. Hold the preset seal with both hands (one at each end), and slowly pull the seal straight up, so that there is no slack in the seal. IMPORTANT: 1) Make sure to remove the tape (Do Step 3) before you do this step. DO NOT pull the preset seal with the tape still attached.
  • Page 69 echnical ulletin PAGE: 4/5 Model: Date: No.: MET-C1b 4-Jul-13 RD147030 DO NOT pull the seal by force, or hold the seal only at one end. This is because the seal will skew or develop slack. INCORRECT:...
  • Page 70 echnical ulletin PAGE: 1/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: System/Copy E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 71 echnical ulletin PAGE: 2/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP “Available”: The firmware can be updated via RFU or SD card. “Not available”: The firmware can only be updated via SD card. Version Modified Points or Symptom Corrected 3.18 Symptom corrected: 1.
  • Page 72 echnical ulletin PAGE: 3/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected Smart SDK. Screen may freeze, if logged in to the FAX application screen without the FAX authentication enabled. Log-out button may not work, if logged in with the IC card right when the system enters energy saving mode.
  • Page 73 echnical ulletin PAGE: 4/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected occurs and "Invalid site certificate" is displayed in the browser. 14. In the case of the following conditions, when attempting to log in to a device with CAP v2 installed, the attempt may fail with the "Failed to authenticate.
  • Page 74 echnical ulletin PAGE: 5/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected Selecting any of the "Black & White" scanning settings. Using multi-pass ADF and OCR. 3. An SC819 error might occur when using network-related functions, such as accessing Web Image Monitor.
  • Page 75 echnical ulletin PAGE: 6/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected In wireless LAN environments, when large volume printing is being conducted, the job is cancelled in the middle of printing. In wireless LAN environments, when the authentication methods WPA2 and A-MPDU are enabled, printing might take a significant amount of time.
  • Page 76 echnical ulletin PAGE: 7/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected Other changes: If a job from a remote HDD is printing on a device with ELP-NX v2 installed, if the device where the print job is spooled encounters high CPU usage, SC997 will not occur but the message "Loading...
  • Page 77 echnical ulletin PAGE: 8/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected first, in cases where EQ and normal authentication logins are performed at the same time. The machine may not accept incoming data after a Cheetah remote F/W update is performed.
  • Page 78 echnical ulletin PAGE: 9/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected completely booted up. The message displayed in WIM when the paper is loaded incorrectly was changed as follows: Before: "Reduce paper in the tray(s) to the limit mark and reset it correctly." After: "Reduce paper in the tray(s) to the limit mark or reset it correctly."...
  • Page 79 echnical ulletin PAGE: 10/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected 2.24 Symptom corrected: SC819 may occur when Forced Security Printing (Administrator settings) is enabled. SC990/SC819/SC899 may occur due to a memory leak. The machine may hang up if memory full occurs during scanning. Other changes: Supports @Remote IPv6/DNS.
  • Page 80 echnical ulletin PAGE: 11/11 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147031y MET-C1ab_SOP Version Modified Points or Symptom Corrected The following SP has been added in order that low power mode is available. SP5101-104 (low power mode entry setting): off (default) SP5101-004 (low power mode entry time setting): when SP5101-104 is on, this setting is available.
  • Page 81 echnical ulletin PAGE: 1/4 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147032q MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Printer E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 82 SDK application even though the combination is supported. A print job conducted from Ricoh Smart Device Print&Scan via Enhanced Locked Print NX FS v2 cannot be printed. While printing a job by using Enhanced Locked Print NX v2, the following jobs cannot be spooled on the device.
  • Page 83 echnical ulletin PAGE: 3/4 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147032q MET-C1ab_SOP Version Modified Points or Symptom Corrected When the device runs out of paper, a wrench icon that represents an SC error might appear in the "System" column in Web Image Monitor. 2.10 Specification Change Supports Web application API V.1.01 (CSP/GPS/MediaPrint:TIFF).
  • Page 84 echnical ulletin PAGE: 4/4 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147032q MET-C1ab_SOP Version Modified Points or Symptom Corrected 2.05 Symptoms corrected: 1. A paper jam might occur when label paper is used. 2. "Plain Paper " and "Recycled Paper" appears under the Media Type settings on the IPDS Form screen.
  • Page 85 echnical ulletin PAGE: 1/3 Reissued: 27-Dec-16 Model: Date: 01-Aug-13 RD147033n MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Fax E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 86 echnical ulletin PAGE: 2/3 Reissued: 27-Dec-16 Model: Date: 01-Aug-13 RD147033n MET-C1ab_SOP Version Modified Points or Symptom Corrected 15.00.00 Symptom corrected: If CAP v2 is installed, selecting the address book from the simple FAX application may cause a forced shutdown of the application. 14.00.00 Symptom corrected: Fax transmissions by Quick Fax are not counted for each user, if the User certification...
  • Page 87 echnical ulletin PAGE: 3/3 Reissued: 27-Dec-16 Model: Date: 01-Aug-13 RD147033n MET-C1ab_SOP Version Modified Points or Symptom Corrected IMPORTANT: To apply the above change, in addition to this firmware, make sure to update the GWFCU firmware to ver05.00.01. 03.00.00 1st Mass production...
  • Page 88 echnical ulletin PAGE: 1/3 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147034p MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Network Support E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 89 echnical ulletin PAGE: 2/3 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147034p MET-C1ab_SOP Version Modified Points or Symptom Corrected 12.95 Symptom corrected: Minor bug correction. 12.94 Symptom corrected: When a site certificate is imported to the device from Web Image Monitor, an error occurs and "Invalid site certificate"...
  • Page 90 echnical ulletin PAGE: 3/3 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147034p MET-C1ab_SOP Version Modified Points or Symptom Corrected - The API for web applications might not work after updating the firmware. 12.84.2 Symptom corrected: - If an error occurs during DSM scanner transmission and the job is cancelled, and then the DSM scanner is reinitiated, a page might be missing from the result of the scanned document.
  • Page 91 echnical ulletin PAGE: 1/2 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147035k MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: NetworkDocBox E.Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 92 Other changes: Changes were applied for the domestic (Japan) model only. 2.06 Other Change: Supported RICOH SmartSDK v1.04. 2.05 Symptom corrected: SC997 will occur if a user logs in to an MFP via an SDK application when the device management software is collecting the Volume Use Counter.
  • Page 93 echnical ulletin PAGE: 1/1 Reissued: 12-Feb-15 Model: Date: 01-Aug-13 RD147036c MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PowerSaving Sys N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 94 echnical ulletin PAGE: 1/1 Reissued: 19-May-15 Model: Date: 01-Aug-13 RD147037d MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RemoteFax Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 95 echnical ulletin PAGE: 1/3 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147038o MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Scanner E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 96 Specification Change: 1. Supported RICOH SmartSDK v[1.02]. Symptom corrected: 1. The following problems were fixed in applications that use the Ricoh SmartSDK API. When scanned documents are sent to the Document Server of the MFP, the filename cannot be blank.
  • Page 97 echnical ulletin PAGE: 3/3 Reissued: 22-Dec-16 Model: Date: 01-Aug-13 RD147038o MET-C1ab_SOP Version Modified Points or Symptom Corrected log. When the countdown for "Wait Time for Next Originals" is displayed, the color mode in Scan Settings cannot be changed. When manually entering a destination to send a scanned document, the destination history appears in the "Recent Destination"...
  • Page 98 echnical ulletin PAGE: 1/3 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147039j MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Support E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 99 echnical ulletin PAGE: 2/3 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147039j MET-C1ab_SOP Version Modified Points or Symptom Corrected - In Web Image Monitor: Device Management > Configuration > Printer > Basic Settings > Store and Skip Errored Job This firmware is dependent on System/Copy firmware v3.15 (D1465575B) or later, so please be sure to update it.
  • Page 100 echnical ulletin PAGE: 3/3 Reissued: 26-Dec-16 Model: Date: 01-Aug-13 RD147039j MET-C1ab_SOP Version Modified Points or Symptom Corrected do not have the authority of editing might even be able to edit the administrative privileges of each. 2.00 1st Mass production...
  • Page 101 echnical ulletin PAGE: 1/2 Reissued: 06-Sep-16 Model: Date: MET-C1ab_SOP 01-Aug-13 RD147040d RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Uapl E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 102 echnical ulletin PAGE: 2/2 Reissued: 06-Sep-16 Model: Date: MET-C1ab_SOP 01-Aug-13 RD147040d...
  • Page 103 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 1-Aug-13 RD147043 Subject: Prepared by: White line N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 104 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 1-Aug-13 RD147043 4. Rotate the development gear by hand three cycles CCW. Note: One cycle is 5 x counterclockwise + 5 x clockwise. 5. Print out five or more sheets of the 2-by-2 sample, and check the image quality. If this does not solve the symptom, replace the development unit.
  • Page 105 echnical ulletin PAGE: 1/1 Reissued: 05-Sep-14 Model: Date: 12-Aug-13 RD147044c MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: CSPF N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 106 echnical ulletin PAGE: 1/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b RTB Reissue The items in bold italics were corrected or added. Subject Prepared by: : Paper jam by deformation of fusing exit guide plate [Action at E. Hinata occurrence] From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 107 echnical ulletin PAGE: 2/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b Note: The deformation occurs after feeding at least 100 sheets, and does not get worse once it happens. The guide plate returns to its original shape after cooling down. Normal: The guide plate is straight.
  • Page 108 echnical ulletin PAGE: 3/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b SOLUTION IMPORTANT: Removing the stepping screw is the countermeasure for both factory assembly and action in the field. Make sure to remove the stepping screw but not the normal screw. Otherwise, the plate deformation will still continue.
  • Page 109 echnical ulletin PAGE: 4/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b Procedure IMPORTANT: Do not try to bend the guide plate while it is still attached to the metallic plate. If you do, the guide plate will deform with the metallic plate and touch the pressure roller, damaging the roller. 1.
  • Page 110 echnical ulletin PAGE: 5/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 3. Remove the stepping screw holding the fusing exit guide in place. IMPORTANT: Do not lean on the guide plate shaft (area circled in red below). 4. Collect the small metal shavings (from when the screw was removed) onto the paper, as shown below.
  • Page 111 echnical ulletin PAGE: 6/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 5. Pull the paper gently in the direction shown in the photo to remove it. IMPORTANT: Make sure that the metal shavings do not drop onto the pressure roller.
  • Page 112 echnical ulletin PAGE: 7/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 6. Measure the gaps (see below) between the fusing exit guide plate and fusing upper cover.  If it is 2.5mm or more: This procedure is finished (no need to continue). IMPORTANT: Make sure to reattach the unit without this stepping screw.
  • Page 113 echnical ulletin PAGE: 8/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 7. Hold the guide plate down as shown and remove the normal screw. IMPORTANT: Do not lean on the guide plate shaft (area circled in red below). 8. Slide the metal plate in the direction shown by the red arrow and remove the plate.
  • Page 114 echnical ulletin PAGE: 9/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 9. Bend the guide plate in direction of the red arrow in order to straighten it out. Important: Be careful not to damage or crease the guide plate. 10. Hold the guide plate down as shown and tighten the screw. IMPORTANT: Do not lean on the guide plate shaft (area circled in red below).
  • Page 115 echnical ulletin PAGE: 10/10 Reissued:27-Jan-14 Model: Date: MET-C1b 15-Aug-13 .: RD147045b 11. Remove the paper in the direction of the red arrow. IMPORTANT: Make sure that the metal shavings do not drop onto the pressure roller. 12. Repeat Steps 6 and 7 until the gap between the exit guide plate and fusing upper cover is 2.5mm or more.
  • Page 116 echnical ulletin PAGE: 1/2 Model: Date: MET-C1abcde 15-Aug-13 .: RD147046 Subject Prepared by: : Paper jam by deformation of fusing exit guide plate [Action at E.Hinata installation] From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 117 echnical ulletin PAGE: 2/2 Model: Date: MET-C1abcde 15-Aug-13 .: RD147046 3. Remove the screw holding the fusing exit guide in place. IMPORTANT: Do not lean on the guide plate shaft (area circled in red below). Note: This screw is designed to trap heat, but this heat can sometimes cause the guide plate to temporarily expand and deform.
  • Page 118 echnical ulletin PAGE: 1/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: CheetahSystem Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 119 echnical ulletin PAGE: 2/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Program No. Effective Date Availability of RFU 1.43 D1501459B October 2015 production Not Available 1.42 D1501459A October 2015 production Not Available 1.41 D1501459 October 2015 production Not Available 1.40 D1501457Z...
  • Page 120 echnical ulletin PAGE: 3/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected panel following an RFU. 1.39 Symptom corrected: "Wi-Fi Direct" in the Wireless & Networks settings has been renamed to "Wireless Direct".
  • Page 121 echnical ulletin PAGE: 4/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 14. The Home screen for the Smart Operation panel is displayed if the machine is brought out of Energy Save mode just after it enters the mode via Streamline NX. 15.
  • Page 122 echnical ulletin PAGE: 5/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected Job Stop screen is not displayed when the Stop key is pressed while the user is logged out of Simple Copy mode. The previous screen appears if the user logs out from the 'linkage failed' screen.
  • Page 123 echnical ulletin PAGE: 6/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected format, for example, PDF. Symptom corrected: Coordination of the touchscreen may shift. Note that this firmware must be used in combination with Legacy UI version 1.29 or later.
  • Page 124 echnical ulletin PAGE: 7/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected Machine does not enter Energy Saver mode for a while after the user repeatedly logs in and logs out quickly. The Home screen is displayed instead of the priority app when "Ubiquitech"...
  • Page 125 echnical ulletin PAGE: 8/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected browsing"). An error dialog is displayed and login is not possible if the user tries the login without a user name. Other changes: Web application API V1.01 Supports business sineage apps for the Smart Operation Panel.
  • Page 126 echnical ulletin PAGE: 9/9 Reissued: 05-Jan-16 Model: Date: 15-Aug-13 RD147047z MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected These firmware changes only apply to the China (CHN) model (only this model is supported). 1.21 Symptom corrected: 1. The browser displays the page that was last viewed in the previous session if the user opens the default browser after another has logged out, or after the machine has auto-reset itself.
  • Page 127 echnical ulletin PAGE: 1/1 Reissued: 01-Oct-14 Model: Date: 15-Aug-13 RD147048e MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ COR-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Banner for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 128 echnical ulletin PAGE: 1/1 Model: Date: 20-Aug-13 RD147049 MET-C1ab, MET-C1ab_SOP Subject: Prepared by: Firmware Release Note: Option IPDS N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 129 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147050 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: Announce N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 130 echnical ulletin PAGE: 1/1 Reissued: 10-Oct-14 Model: Date: 15-Nov-13 RD147051d MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Announce for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 131 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147052 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: Banner N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 132 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147053 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: ClockWidget N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 133 echnical ulletin PAGE: 1/1 Reissued: 08-Jul-15 Model: Date: 15-Nov-13 RD147054d MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: ClockWidget for eDC Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 134 echnical ulletin PAGE: 1/1 Reissued: 19-Sep-14 Model: Date: 15-Nov-13 RD147055b MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: IWnnIME for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 135 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147056 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: LanguageWidget N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 136 echnical ulletin PAGE: 1/1 Reissued: 05-Sep-14 Model: Date: 15-Nov-13 RD147057c MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: LanguageWidget for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 137 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147058 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: LegacyUI N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 138 echnical ulletin PAGE: 1/1 Reissued: 29-Jul-16 Model: Date: 13-Mar-14 RD147059e MET-C1ab/ MET-C1cde/MET-C1yz/MET-C1yz_SOP/ Z-C2/Z-C2_SOP/ CH-C1 Office/OR-C2/Cor-C1/Cor-C1_SOP/K-C4 /Gim-MF1a/Gim-MF1b/Gim-MF1d/Gim-P1c/Gim-P1d/BR-C1/BR-P1/ Ti-P1a/AL-P2/AP-P3/Leo-C1/Leo-P1/Da-P1d/GR-C2_SOP/Lef-C1/ Z-P2a/Z-P2b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SD card for Fonts Type D Y.
  • Page 139 echnical ulletin PAGE: 1/2 Reissued: 05-Jan-16 Model: Date: 29-Nov-13 RD147060k MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: LegacyUI Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 140 echnical ulletin PAGE: 2/2 Reissued: 05-Jan-16 Model: Date: 29-Nov-13 RD147060k MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.27 Symptom corrected: A system auto-reset occurs while operations are being performed on the operation panel. 1.26 Symptom corrected: Cannot return to the Streamline NX login screen if the machine repeatedly enters and exits Energy Saver mode.
  • Page 141 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147061 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: QUICK COPY N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 142 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147062 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: QUICK FAX N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 143 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147063 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: QUICK SCAN N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 144 Minor changes were applied for the Japanese domestic model. 1.22 Other changes: The icon for the photo manager app was added to the launcher screen for "start.ricoh". 1.17.1 Other change: The design of the "start.ricoh" icon displayed on the home screen was changed.
  • Page 145 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147065 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: ScanToME N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 146 echnical ulletin PAGE: 1/1 Reissued: 11-Nov-16 Model: Date: 15-Nov-13 RD147066e MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: ScanToME for eDC E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 147 echnical ulletin PAGE: 1/2 Reissued: 01-Aug-16 Model: Date: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ 15-Nov-13 RD147067d Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: SimpleFAX E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 148 echnical ulletin PAGE: 2/2 Reissued: 01-Aug-16 Model: Date: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ 15-Nov-13 RD147067d Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.23 Symptom corrected: "Unreadable Direction" cannot be selected after the Original Orientation is changed from this setting to "Readable Direction". Other changes: Some words in Portuguese have been revised in accordance with new spelling changes made to the Portuguese language.
  • Page 149 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147068 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: StateInfo N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 150 echnical ulletin PAGE: 1/2 Reissued: 19-Sep-14 Model: Date: 15-Nov-13 RD147069e MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: StateInfo for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 151 echnical ulletin PAGE: 2/2 Reissued: 19-Sep-14 Model: Date: 15-Nov-13 RD147069e MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.11 Symptom corrected: The status display window does not close after the machine reboots automatically due to an SC. 1.10 Initial release...
  • Page 152 echnical ulletin PAGE: 1/1 Model: Date: 6-Sep-13 RD147070 MET-C1ab_SOP/ MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: TonnerWidget N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 153 echnical ulletin PAGE: 1/1 Reissued: 05-Sep-14 Model: Date: 15-Nov-13 RD147071c MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: TonnerWidget for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 154 echnical ulletin PAGE: 1/2 Reissued: 21-Nov-14 Model: Date: 15-Nov-13 RD147072h MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SimpleCopy for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 155 echnical ulletin PAGE: 2/2 Reissued: 21-Nov-14 Model: Date: 15-Nov-13 RD147072h MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected Other changes: The specification was changed for the machine's error notification to the Flair API when the machine is in Simple Copy mode. 1.14 Other changes: Supports business signage apps for the Smart Operation Panel.
  • Page 156 echnical ulletin PAGE: 1/2 Reissued: 11-Nov-16 Model: Date: 15-Nov-13 RD147073e MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SimpleScan for eDC E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 157 echnical ulletin PAGE: 2/2 Reissued: 11-Nov-16 Model: Date: 15-Nov-13 RD147073e MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.11 Symptom corrected: Users who do not have the rights to set Program Defaults in QuickScanner still might be able to set it. 1.10 Initial release...
  • Page 158 echnical ulletin PAGE: 1/4 Reissued: 23-Mar-16 Model: Date: No.: MET-C1abcdeyzk 23-Aug-13 RD147074e RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Trouble shooting: SC670,665,664 T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 159 echnical ulletin PAGE: 2/4 Reissued: 23-Mar-16 Model: Date: No.: MET-C1abcdeyzk 23-Aug-13 RD147074e SC670-01/02 OCCURS Check whether you can access SP mode. Note: If you cannot, enable access to SP mode from inside UP/SP mode. Have any of the SP values been changed from their factory settings? Are any of these values clearly Replace the EEPROM...
  • Page 160 echnical ulletin PAGE: 3/4 Reissued: 23-Mar-16 Model: Date: No.: MET-C1abcdeyzk 23-Aug-13 RD147074e SC665-02 1. Replace the toner bottle if SC665-02 disappears when the toner bottle is removed. 2. Replace the development unit if SC665-02 disppears when the development unit is removed.
  • Page 161 echnical ulletin PAGE: 4/4 Reissued: 23-Mar-16 Model: Date: No.: MET-C1abcdeyzk 23-Aug-13 RD147074e SOLUTION 2 If the symptom occurs, use the following chart to determine the cause and decide the best course of action.
  • Page 162  The names of the firmware appear on the firmware download site as follows: For models with a Smart Panel: MP C3005/3505 (Smart Operation Panel), MP C4503/5503/6003 (Smart Operation Panel) For models with a normal operation panel: MP C3005/3505, MP C4503/5503/6003...
  • Page 163 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 23-Aug-13 RD147075 The “Subject” of the RTBs for each is as follows. Note: “SOP” refers to the Smart Operation Panel. Part numbers for the SOP and normal operation panel firmware: For D146/D147 MFP firmware Normal OP Smart OP...
  • Page 164 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 26-Aug-13 RD147076 Subject: Prepared by: FW/App for MFP and SOP N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 165 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 26-Aug-13 RD147076 PCB in Smart Module to operate SDK on Android CSPF CSPF (app) panel PCB in Smart Start Info Start Info (app) Status Information PCB in Smart Toner Wiget Toner Wiget Toner Widget (app) PCB in Smart...
  • Page 166 echnical ulletin PAGE: 1/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Subject: Prepared by: Smart Card Reader Installation procedure E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 167 echnical ulletin PAGE: 2/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Installation procedure This option does not include an IC card reader and USB cable. The following procedure assumes the use of the customer’s USB cable and IC card reader. Main power switch cover Scanner right cover Replace the following original cover with the cover provided in the option (screws X 2).
  • Page 168 echnical ulletin PAGE: 3/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Put the table [A] on top of the machine as shown. NOTE: There are three ribs on the rear side of the table. Attach the sponge [A] with double-sided tape.
  • Page 169 echnical ulletin PAGE: 4/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Connect the cable [B] to the IC card reader [A], and then attach the reader onto the machine as shown. IMPORTANT: Twist the USB cable before attaching it as shown in the photo.
  • Page 170 echnical ulletin PAGE: 5/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Attach the IC card reader cover. Attach the three clamps X 3). (Clamp: LWSM-0605;...
  • Page 171 echnical ulletin PAGE: 6/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Remove the cut-out in the cover and pass the USB cable through the hole. Insert the USB cable into the LEFT USB port on the controller. IMPORTANT: Make sure to insert the cable into the LEFT USB port.
  • Page 172 echnical ulletin PAGE: 7/7 Model: Date: No.: MET-C1b 26-Aug-13 RD147077 Lead the cable as shown in the photo ( X 3). Attach the exterior cover.
  • Page 173 echnical ulletin PAGE: 1/3 Reissued:12-Mar-14 Model: Date: No.: MET-C1b 28-Aug-13 RD147078a RTB Reissue The items in bold italics were corrected or added. Subject : Noise from Bridge Unit BU3070 Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required...
  • Page 174 echnical ulletin PAGE: 2/3 Reissued:12-Mar-14 Model: Date: No.: MET-C1b 28-Aug-13 RD147078a IMPORTANT:  If possible, detach the finisher from the machine before you apply the grease. This is because from the front of the machine, it is hard to see the four points where you will apply grease.
  • Page 175 echnical ulletin PAGE: 3/3 Reissued:12-Mar-14 Model: Date: No.: MET-C1b 28-Aug-13 RD147078a...
  • Page 176 7 - 9 Important: ・For installations in the EU market, make sure this is the Ricoh-genuine O/I. ・Tell the customer to download the online documents (the information about the authentication based on the CC certification system) from the URLs provided in "Manuals for This Machine"...
  • Page 177 echnical ulletin PAGE: 2/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 3 Install Fax Option Type M3. ------------------------------------------------------------------------------------------------------------------------ Installation Procedure for Fax Option Type M3 ------------------------------------------------------------------------------------------------------------------------ Install Fax Option Type M3. For the detailed installation procedure, see "Fax Option Type M3 (D163)" in "1.Installation", Fax Option Type M3/M4 Machine Code: D163/D167 Field Service Manual.
  • Page 178 echnical ulletin PAGE: 3/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 4. Enable the HDD Encryption Unit. ------------------------------------------------------------------------------------------------------------------------ Enabling the Encryption Settings ------------------------------------------------------------------------------------------------------------------------ This must be specified by the machine administrator. Use the following procedure to enable the encryption settings at initial set up, or after encryption settings have been canceled and settings must be made again.
  • Page 179 echnical ulletin PAGE: 4/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 4.6 Select the [Format All Data] to reset all of the data. Note: It takes about five minutes to complete this operation. 4.7 Press the [Print on Paper]. 4.8 Hand the customer the printout of the encryption key. 4.9 Press [OK].
  • Page 180 echnical ulletin PAGE: 5/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 ５. Prohibit a use of JavaTM Platform. Disable the functions of "JavaTM Platform setting (SP5-730-001)". ６. Make sure the machine contains the correct firmware. ● If the customer wants to install the machine in the same condition as when CC Certification was first attained (same as the August 2013 machines), install the exact versions shown in the table below.
  • Page 181 echnical ulletin PAGE: 6/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 Firmware versions with which the MET-C1 first achieved CC-CERTIFICATION: (August 2013) Firmware Name: Version: Firmware Number: System/Copy 1.02 D1475550E Network Support 12.68 D1475567C 01.01.00 D1475557D RemoteFax 01.01.00 D1475558D NetworkDocBox 1.00 D1475568C Web Support...
  • Page 182 ・D645-7901 CD-ROMs Manuals ・D146-7880 MP C3003/C3503/C4503/C5503/C6003 series Printer/Scanner Drivers and Utilities ・D146-7852 RICOH MP C3003/C3503 series LANIER MP C3003/C3503 series SAVIN MP C3003/C3503 series Online Documents Notes on Security Functions ・D146-7587 Notes for Administrators: ・D146-7577 Using this Machine in a Network Environment Compliant with IEEE Std.
  • Page 183 ・D146-7515 Read This First Notes for Security Guide ・D143-7348 Notes for Users ・D146-7581 SOFTWARE LICENSE AGREEMENT ・D645-7901 CD-ROMs Manuals ・D146-7880 MP C3003/C3503/C4503/C5503/C6003 series Printer/Scanner Drivers and Utilities ・D146-7856 RICOH MP C3003/C3503 series Gestetner MP C3003/C3503 series LANIER MP C3003/C3503 series...
  • Page 184 echnical ulletin PAGE: 9/9 Model: Date: No.: Model MET-C1 1-Jul-14 RD147079 Online Documents Notes on Security Functions ・D146-7587 Notes for Administrators: ・D146-7577 Using this Machine in a Network Environment Compliant with IEEE Std. 2600.1 -2009...
  • Page 185 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 17-Sep-13 RD147080 Subject: Prepared by: SC899(detailed code: fcs) N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 186 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 18-Sep-13 RD147081 Subject “Toner End” alert message does not clear. Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 187 echnical ulletin PAGE: 2/4 Model: Date: No.: MET-C1b 18-Sep-13 RD147081 2. The toner transport screw was twisted or bent during factory assembly. SOLUTION Production line 1) A visual check of the transport screw was added. 2) A visual check of the toner supply motor was added. Applied from: July 5, 2013 (see cut-in serial numbers below) In the field Do the following procedure for the affected color(s):...
  • Page 188 echnical ulletin PAGE: 3/4 Model: Date: No.: MET-C1b 18-Sep-13 RD147081 1. For each color, check the pin for the toner transport motor. 2. If the pin was not fitted into the bracket hole correctly, remove the transport motor unit assembly [A] and fit the pin through the hole. If necessary, replace the unit. See the “Correct”...
  • Page 189 echnical ulletin PAGE: 4/4 Model: Date: No.: MET-C1b 18-Sep-13 RD147081 CUT-IN SERIAL NUMBERS Product Cut-in S/N Model name: code: GER: Action1: Action2: D14629 MET-C1a E153M750001 D14729 MET-C1b E163M750001 D14829 MET-C1c E173M750001 D14929 MET-C1d E183M750001 D15029 MET-C1e E193M750001 D14627 MET-C1a D14727 MET-C1b D14827 MET-C1c...
  • Page 190 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 5-Nov-13 RD147083 Subject: Prepared by: SC501-SC504 and Misdetection of paper end by S. Hayami paper end feeler coming off from paper feed unit From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required...
  • Page 191 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 5-Nov-13 RD147083 SOLUTION Production line: A guide was added to reduce the chances that the paper stack will contact the feeler. Cut-in serial numbers: TBA Note: When the tray is closed, the guide pushes the paper end feeler up before the paper stack has a chance to contact it.
  • Page 192 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 5-Nov-13 RD147083 In the field: Attach the following part to the side fence in each paper tray. New part Description Q’ty Note number One part is necessary for each D1492834 GUIDE:FEELER:PAPER END tray.
  • Page 193 echnical ulletin PAGE: 2/4 Model: Date: No.: MET-C1b 5-Nov-13 RD147083 Check here Check here...
  • Page 194 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 28-Nov-13 RD147084 Subject: Prepared by: Light image N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( Tier 2...
  • Page 195 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 28-Nov-13 RD147084 SOLUTION Temporary solution - install this new part (D1492329: PCDU Rear Cover) Temporary solution  The shape of the gold plate in the rear of the PCDU which contacts the bias terminal was also changed (planned for application to the production line in Dec.) Note: This allows the correct development bias to be applied, even if the spring is bent.
  • Page 196 echnical ulletin PAGE: 1/1 Model: Date: 03-Dec-13 RD147085 MET-C1ab/ MET-C1cde Subject: Prepared by: Firmware Release Note: animation N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 197 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 25-Dec-13 RD147086 Subject: Prepared by: Important note: FAX for TWN E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 198 echnical ulletin PAGE: 2/4 Model: Date: No.: MET-C1b 25-Dec-13 RD147086 Attachment location: When you install fax or fax G3 option, attach the decal in the area shown in the photos.  Fax option for MET-C1ab(D163-04): D1637511 DECAL: PASSING CERTIFICATE: TWN: FAX: D163-04 RACK: MIDDLE...
  • Page 199 echnical ulletin PAGE: 3/4 Model: Date: No.: MET-C1b 25-Dec-13 RD147086  G3 option for MET-C1ab (D163-12): IMPORTANT: You need to attach the decal for the G3-3 line, but do not have to for the G3-2 line. This is because for the G3-2 line, the decal is already attached at the factory. See the attachment location in the photo below.
  • Page 200 echnical ulletin PAGE: 4/4 Model: Date: No.: MET-C1b 25-Dec-13 RD147086...
  • Page 201 echnical ulletin PAGE: 1/2 Reissued: 23-Aug-16 Model: Date: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ 27-Dec-13 RD147087h COR-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SDKService for eDC E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required...
  • Page 202 Date: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ 27-Dec-13 RD147087h COR-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.05.00 Other changes: Supported RICOH SmartSDK v1.04. 1.04.00 Other changes: Supported RICOH SmartSDK v1.03. 1.03.09 Specification change Supports Web application API V1.02. Other changes: Supported RICOH SmartSDK v1.02.
  • Page 203 echnical ulletin PAGE: 1/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: package_ALL E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 204 echnical ulletin PAGE: 2/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab “Available”: The firmware can be updated via RFU or SD card. “Not available”: The firmware can only be updated via SD card. Version Modified Points or Symptom Corrected 19.00 <<Package>>...
  • Page 205 echnical ulletin PAGE: 3/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware Scanner Program No. D1475561N Version 1.10.11 Firmware Web Support Program No. D1475567R Version 12.78 Firmware Network Support Program No. D1655700R Version 1.13 Firmware Printer Program No.
  • Page 206 echnical ulletin PAGE: 4/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware NetworkDocBox Program No. D1471490H Version 1.09 Firmware OpePanel Program No. D1655754L Version 1.20.00 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No.
  • Page 207 echnical ulletin PAGE: 5/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 01.12 Firmware Scanner Program No. D1475561N Version 1.10.11 Firmware Web Support Program No. D1475567Q Version 12.77 Firmware Network Support Program No. D1655700Q Version 1.12 Firmware...
  • Page 208 echnical ulletin PAGE: 6/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754L Version 1.20.00 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No.
  • Page 209 echnical ulletin PAGE: 7/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475560P Version 01.12 Firmware Scanner Program No. D1475561M Version 1.10.10 Firmware Web Support Program No. D1475567Q Version 12.77 Firmware Network Support Program No.
  • Page 210 echnical ulletin PAGE: 8/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475568H Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754L Version 1.20.00 Firmware browser Program No. D1655725D Version 7.9.8...
  • Page 211 echnical ulletin PAGE: 9/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475560N Version 01.11 Firmware Scanner Program No. D1475561M Version 1.10.10 Firmware Web Support Program No. D1475567Q Version 12.77 Firmware Network Support Program No.
  • Page 212 echnical ulletin PAGE: 10/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475568H Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754L Version 1.20.00 Firmware browser Program No. D1655725D Version 7.9.8...
  • Page 213 echnical ulletin PAGE: 11/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware RemoteFax Program No. D1475560N Version 01.11 Firmware Scanner Program No. D1475561M Version 1.10.10 Firmware Web Support Program No. D1475567Q Version 12.77 Firmware Network Support Program No.
  • Page 214 echnical ulletin PAGE: 12/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware Web Uapl Program No. D1475568H Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754L Version 1.20.00 Firmware browser Program No.
  • Page 215 echnical ulletin PAGE: 13/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 04.00.00 Firmware RemoteFax Program No. D1475560N Version 01.11 Firmware Scanner Program No. D1475561M Version 1.10.10 Firmware Web Support Program No. D1475567Q Version 12.77 Firmware Network Support...
  • Page 216 echnical ulletin PAGE: 14/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 1.00.4 Firmware Web Uapl Program No. D1475568H Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754K Version 1.19.00 Firmware browser...
  • Page 217 echnical ulletin PAGE: 15/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475558H Version 04.00.00 Firmware RemoteFax Program No. D1475560M Version 01.10 Firmware Scanner Program No. D1475561M Version 1.10.10 Firmware Web Support Program No. D1475567Q Version 12.77...
  • Page 218 echnical ulletin PAGE: 16/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475562G Version 1.00.4 Firmware Web Uapl Program No. D1475568H Version 1.05 Firmware NetworkDocBox Program No. D1471490G Version 1.08 Firmware OpePanel Program No. D1655754K Version 1.19.00...
  • Page 219 echnical ulletin PAGE: 17/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475558H Version 04.00.00 Firmware RemoteFax Program No. D1475560L Version 01.09 Firmware Scanner Program No. D1475561L Version 1.10.9 Firmware Web Support Program No. D1475567N Version 12.75...
  • Page 220 echnical ulletin PAGE: 18/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475562G Version 1.00.4 Firmware Web Uapl Program No. D1475568G Version 1.04 Firmware NetworkDocBox Program No. D1471490F Version 1.07 Firmware OpePanel Program No. D1655754J Version 1.18.00...
  • Page 221 echnical ulletin PAGE: 19/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475558H Version 04.00.00 Firmware RemoteFax Program No. D1475560L Version 01.09 Firmware Scanner Program No. D1475561L Version 1.10.9 Firmware Web Support Program No. D1475567N Version 12.75...
  • Page 222 echnical ulletin PAGE: 20/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475562G Version 1.00.4 Firmware Web Uapl Program No. D1475568G Version 1.04 Firmware NetworkDocBox Program No. D1471490F Version 1.07 Firmware OpePanel Program No. D1655754J Version 1.18.00...
  • Page 223 echnical ulletin PAGE: 21/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475560K Version 01.08 Firmware Scanner Program No. D1475561K Version 1.10.8 Firmware Web Support Program No. D1475567N Version 12.75 Firmware Network Support Program No.
  • Page 224 echnical ulletin PAGE: 22/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475568F Version 1.03 Firmware NetworkDocBox Program No. D1471490F Version 1.07 Firmware OpePanel Program No. D1655754J Version 1.18.00 Firmware browser Program No. D1655725D Version 7.9.8...
  • Page 225 echnical ulletin PAGE: 23/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475561K Version 1.10.8 Firmware Web Support Program No. D1475567N Version 12.75 Firmware Network Support Program No. D1655700N Version 1.10 Firmware Printer Program No.
  • Page 226 echnical ulletin PAGE: 24/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1471490F Version 1.07 Firmware OpePanel Program No. D1655754J Version 1.18.00 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No. D1655705F Version 1.13...
  • Page 227 echnical ulletin PAGE: 25/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 12.75 Firmware Network Support Program No. D1655700N Version 1.10 Firmware Printer Program No. D1655701N Version 1.10 Firmware Printer Program No. D1655702H Version 3.13.28 Firmware RPCS...
  • Page 228 echnical ulletin PAGE: 26/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No. D1655705F Version 1.13 Firmware Program No. D1655709B Version 8.47 Firmware RPDL Program No. D4055704B Version 3.1.3...
  • Page 229 echnical ulletin PAGE: 27/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706K Version 1.17 Firmware Program No. D1655732F Version 1.06 Firmware...
  • Page 230 echnical ulletin PAGE: 28/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D4055704B Version 3.1.3 Firmware External Auth Program No. D1495564D Version 7.00 Firmware animation 9.20 PACKAGE RELEASE This package release contains the following Firmware. For the further description of changes made, see the Release Notes for each Firmware.
  • Page 231 echnical ulletin PAGE: 29/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655732F Version 1.06 Firmware Program No. D1655733F Version 1.06 Firmware Program No. D1475503X Version 1.33:08 Firmware Engine Program No. D1495559H Version 07.00.00 Firmware GWFCU3.8-2(WW)
  • Page 232 echnical ulletin PAGE: 30/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475550T Version 1.16 Firmware System/Copy Program No. D1475557M Version 06.00.00 Firmware Program No. D1475558G Version 03.00.00 Firmware RemoteFax Program No. D1475560J Version 01.07 Firmware...
  • Page 233 echnical ulletin PAGE: 31/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware Engine Program No. D1495559H Version 07.00.00 Firmware GWFCU3.8-2(WW) Program No. D1475562F Version 1.00.3 Firmware Web Uapl Program No. D1475568D Version 1.01 Firmware NetworkDocBox Program No.
  • Page 234 echnical ulletin PAGE: 32/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware RemoteFax Program No. D1475560J Version 01.07 Firmware Scanner Program No. D1475561K Version 1.10.8 Firmware Web Support Program No. D1475567M Version 12.74 Firmware Network Support Program No.
  • Page 235 echnical ulletin PAGE: 33/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Version 1.01 Firmware NetworkDocBox Program No. D1471490F Version 1.07 Firmware OpePanel Program No. D1655754H Version 1.17.00 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No.
  • Page 236 echnical ulletin PAGE: 34/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475567L Version 12.73 Firmware Network Support Program No. D1655700L Version 1.08 Firmware Printer Program No. D1655701L Version 1.08 Firmware Printer Program No. D1655702G Version 3.13.27...
  • Page 237 echnical ulletin PAGE: 35/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No. D1655705E Version 1.12 Firmware Program No. D1655709B Version 8.47 Firmware RPDL Program No.
  • Page 238 echnical ulletin PAGE: 36/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655701L Version 1.08 Firmware Printer Program No. D1655702G Version 3.13.27 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706H Version 1.15...
  • Page 239 echnical ulletin PAGE: 37/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655705E Version 1.12 Firmware Program No. D1655709B Version 8.47 Firmware RPDL Program No. D4055704B Version 3.1.3 Firmware External Auth Program No. D1495564D Version 7.00...
  • Page 240 echnical ulletin PAGE: 38/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655702F Version 3.13.26 Firmware RPCS Program No. D1655703F Version 3.13.26 Firmware RPCS Program No. D1655706G Version 1.14 Firmware Program No. D1655732E Version 1.05 Firmware...
  • Page 241 echnical ulletin PAGE: 39/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D4055704B Version 3.1.3 Firmware External Auth Program No. D1495564D Version 7.00 Firmware animation 5.00a PACKAGE RELEASE This package release contains the following firmware. For the description of changes made, see the Release Notes for each firmware.
  • Page 242 echnical ulletin PAGE: 40/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655706F Version 1.13 Firmware Program No. D1655732E Version 1.05 Firmware Program No. D1655733E Version 1.05 Firmware Program No. D1475503S Version 1.29:08 Firmware Engine Program No.
  • Page 243 echnical ulletin PAGE: 41/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected 5.00 PACKAGE RELEASE This package release contains the following firmware. For the description of changes made, see the Release Notes for each firmware. Program No.
  • Page 244 echnical ulletin PAGE: 42/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1655733E Version 1.05 Firmware Program No. D1475503P Version 1.26:08 Firmware Engine Program No. D1495559F Version 06.00.00 Firmware GWFCU3.8-2(WW) Program No. D1475562E Version 1.00.2 Firmware...
  • Page 245 echnical ulletin PAGE: 43/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1475557J Version 03.00.00 Firmware Program No. D1475558F Version 02.00.00 Firmware RemoteFax Program No. D1475560H Version 01.06 Firmware Scanner Program No. D1475561J Version 1.10.6 Firmware...
  • Page 246 echnical ulletin PAGE: 44/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No. D1495559F Version 05.00.01 Firmware GWFCU3.8-2(WW) Program No. D1475562E Version 1.00.2 Firmware Web Uapl Program No. D1475568D Version 1.01 Firmware NetworkDocBox Program No. D1471490D Version 1.05...
  • Page 247 echnical ulletin PAGE: 45/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No D1475567H Version 12.70.5 Firmware Network Support Program No D1655700H Version 1.05 Firmware Printer Program No D1655701H Version 1.05 Firmware Printer Program No D1655702E Version 3.13.25...
  • Page 248 echnical ulletin PAGE: 46/46 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147088y MET-C1ab Version Modified Points or Symptom Corrected Program No D1495564D Version 7.00 Firmware animation...
  • Page 249 2. Technicians can now issue Tenant IDs and Tenant Passwords for start.ricoh. 3. In cases where Lynx or start.ricoh is specified as the place to save information, the history log data of client application can be saved to this place.
  • Page 250 echnical ulletin PAGE: 1/1 Reissued: 19-Sep-14 Model: Date: 24-Jan-14 RD147091b MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: iWnnIME_Greek for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 251 echnical ulletin PAGE: 1/3 Model: Date: No.: MET-C1b 05-Feb-14 RD147092 Subject Manual Correction: Caster Table Type M3 installation Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 252 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 05-Feb-14 RD147092 Note: The location of this accessory is shown below. The pins and screws and brackets are on the stabilizer. Installation procedure: Please refer to the service manual. Top Page > Main Chapters > Installation > Caster Table Type M3 > Installation procedure...
  • Page 253 echnical ulletin PAGE: 3/3 Model: Date: No.: MET-C1b 05-Feb-14 RD147092...
  • Page 254 echnical ulletin PAGE: 1/1 Model: Date: 07-Feb-14 .: RD147093 MET-C1ab_SOP, MET-C1cde_SOP Subject: Prepared by: Firmware Release Note: animation N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 255 Controller boards for Normal Operation Panel machines: Model Name Part Number Description MP C3003 PCB:CTL:METIS-C1A:EXP D1465675 MP C3503 PCB:CTL:METIS-C1B:EXP D1475675 MP C4503 PCB:CTL:METIS-C1C:EXP D1485665 MP C5503 PCB:CTL:METIS-C1D:EXP D1495665 MP C6003 PCB:CTL:METIS-C1E:EXP D1505665 Controller boards for Smart Operation Panel machines: Model Name...
  • Page 256 echnical ulletin PAGE: 2/2 Reissued: 17-Feb-15 Model: Date: No.: MET-C1b 07-Feb-14 RD147094b 2) The P/N for the controller boards for Smart Operation Panels was changed due to administrative purposes. The old and new boards are completely interchangeable. 3) If you install the firmware for the Smart Operation Panel on a machine with the Normal Operation Panel (or vice-versa), update the firmware to the correct version.
  • Page 257 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 07-Feb-14 RD147095 Subject: Prepared by: Trouble shooting: Finisher SR3140/SR3150 staple M.Kumagai misalignment From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 258 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 07-Feb-14 RD147095 SOLUTION Production line: The Finisher firmware was modified to Ver. 01.160:04 (the timing control for the jogger fence was changed to improve alignment accuracy). Cut-in serial numbers: MODEL DESTINATION CODE SERIAL NO.
  • Page 259 Support for user code authentication in applications that use Web Browser NX. 1.403.0 Symptom corrected: Security issues was resolved. 1.402.0 Symptom corrected: When a print job or scan job is being executed, the System Auto Reset timer might not be set. 1.401.0 Other changes: Supported RICOH SmartSDK v1.04. 1.301.0 Other changes:...
  • Page 260 Reissued: 14-Sep-16 Model: Date: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ 14-Feb-14 RD147096h COR-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected Supported RICOH SmartSDK v1.03. 1.201.0 Other changes: Supported RICOH SmartSDK v1.02. 1.101.0 Other changes: Supported APIs for web applications v1.01. 1.02.0 Specification change The wording "What Is Web Browser NX?" is displayed after the browser NX application boots up.
  • Page 261 echnical ulletin PAGE: 1/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 Subject: Prepared by: Procedure of package firmware Update T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 262 Model Part number Version RICOH MP C3003/C3503 D1475550K 1.08 RICOH MP C3003Z/C3503Z D1465550H 2.24 RICOH MP C4503/C5503/C6003 D1495550L 1.12 RICOH MP C4503Z/C5503Z/C6003Z D1485550H 2.24 Package file: xxxxxxxx.pkg Package firmware required for SFU 4. Methods The following three methods are available for updating package firmware.
  • Page 263 echnical ulletin PAGE: 3/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 3. Tap [Execute Update]. 4. Tap [YES]. The following screen will be displayed. Once all of the firmware data has been downloaded, the following screen will be displayed.
  • Page 264 echnical ulletin PAGE: 4/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 The machine will then automatically reboot itself. 2. Update at the next visit (Reserve) As mentioned above, it is possible to set the machine to download the package firmware necessary for SFU in advance, and then perform the actual installation at the next service visit.
  • Page 265 echnical ulletin PAGE: 5/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 2. Tap [RESERVE]. 3. Tap [Reservation setting]. 4. Check whether or not the package firmware has been downloaded to the machine. If the package firmware has not been downloaded to the machine yet: - The reservation settings screen will be displayed.
  • Page 266 echnical ulletin PAGE: 6/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 Note: In the two diagrams below, the firmware was set to be downloaded by the day preceding the next scheduled visit. In the first diagram, the download was successful on the first try. In the second diagram, the download failed three times and was successful on the fourth try.
  • Page 267 echnical ulletin PAGE: 7/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 If the package firmware has already been downloaded to the machine: - The following screen will be displayed. - After the flow of operations for update at next service visit has been completed, it is possible to program (Reserve) a future download.
  • Page 268 echnical ulletin PAGE: 8/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 3. Tap [Reserved and received package information]. 4. Check the information displayed. Note: This information will only be displayed if the reserved firmware has already been downloaded. IMPORTANT: If the data items appear as shown below (“-“), return to PROCEDURE 2-1 and redo the firmware reserve settings.
  • Page 269 echnical ulletin PAGE: 9/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 2-3．How to install firmware downloaded with RESERVE PROCEDURE 1. Access SP mode and tap the [Firmware Update] button. Note: This button will appear even on models which do not have an embedded @Remote appliance (i.e.
  • Page 270 echnical ulletin PAGE: 10/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 4. Tap [YES]. Note: This screen is only displayed if the reserved firmware has already been downloaded to the machine. This dialog ensures that the most recent version can be installed in the machine, even if the version already downloaded is not the latest version.
  • Page 271 echnical ulletin PAGE: 11/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 IMPORTANT: 1. This folder must be named “package” in order for the update to work. If you copy the package firmware into the “romdata” folder, the update will not work. 2.
  • Page 272 echnical ulletin PAGE: 12/12 Model: Date: No.: MET-C1b 05-Feb-14 RD147097 The progress of the update will be displayed as follows. In this example, 9 of 22 items have been updated. When the update is complete, “Update done” is displayed.
  • Page 273 echnical ulletin PAGE: 1/2 Reissued:26-Sep-14 Model: Date: No.: MET-C1b 17-Feb-14 RD147098a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Trouble shooting: Horizontal banding (rainbow image) M.Kumagai From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 274 echnical ulletin PAGE: 2/2 Reissued:26-Sep-14 Model: Date: No.: MET-C1b 17-Feb-14 RD147098a NOTE: The following list shows the relationship between printing speed and paper thickness. Speed Paper Thickness Met-C1yz/ab Met-C1cde D176/177/146/147 D148/149/150 1-801-133 Standard Thin/Plain/Middle Thick Thin/Plain/Middle Thick 1-801-134 Middle Thick paper 1 1-801-135 Thick paper 1/2/3/4 Thick paper2/3/4...
  • Page 275 echnical ulletin PAGE: 1/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 Subject: Prepared by: DF3090 hinge change N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 276 echnical ulletin PAGE: 2/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099  Part change Old part (without damper) NEW part (with damper) D6841236 D7791237 Description HINGE:LEFT HINGE:LEFT Differences No screw inside Contains a screw inside The black area shown by the red The white area shown by the red arrow.
  • Page 277 echnical ulletin PAGE: 3/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099  Procedure NOTE:  Adjust the registration and original skew on an as-needed basis.  It takes 30 or 40 minutes to complete this procedure. 1. Detach the DF from the mainframe. TIP: This step will be easier to perform if you remove the rear cover first.
  • Page 278 echnical ulletin PAGE: 4/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 5. Remove the connectors (a) for the two motors and cooling fan. 6. Remove the screw (b) for the harness guide. 7. Remove the two screws (a) and spring (b) for the paper feed motor bracket. 8.
  • Page 279 echnical ulletin PAGE: 5/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 9. Remove the plastic ring (a) and flange, and then remove the timing belt. 10. Remove the reverse torque limiter (b) from the shaft. 11. Remove the ring (a) for the gate pawl. 12.
  • Page 280 echnical ulletin PAGE: 6/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 13. Loosen the belt tensioner screw (a) and then remove the spring (b). 14. Remove the two screws (a) for the motor bracket. 15. Remove the paper transport motor unit.
  • Page 281 echnical ulletin PAGE: 7/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 16. Remove the belt tensioner and screw. 17. Pull out the hinge fixing shaft (DO NOT remove the e-ring). 18. Remove the stepping screw and spring. Important: Grease has already been applied to this stepping screw. 19.
  • Page 282 echnical ulletin PAGE: 8/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 20. Insert the hinge with the damper attached. 21. Insert the hinge fixing shaft. ① ① ② 22. Attach the e-ring for the hinge fixing shaft. 23. Insert the ring for the gate pawl. IMPORTANT: This is a snap-fit part.
  • Page 283 echnical ulletin PAGE: 9/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 24. Attach the stepping screw for the hinge and spring. IMPORTANT: After attaching, press on the screw head and make sure that the screw lowers. If it does not move, loosen the screw and re-tighten it. (This is because if it does not move, this means that the screw is pressing against the plate stay and cannot move).
  • Page 284 echnical ulletin PAGE: 10/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 26. Attach the paper feed motor unit. IMPORTANT: To do this, hook the bracket onto the plate, hook the timing belt onto the motor pulley, and then attach/load the spring. Attach the two springs (a) only part of the way (do not tighten all the way), and make sure that the motor unit can be moved side to side (L-R).
  • Page 285 echnical ulletin PAGE: 11/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 29. Attach the belt tensioner. Tighten screw (a) only part of the way; do not tighten all the way. IMPORTANT: Align the cut-out in the belt tensioner with the hole in the rear plate. 30.
  • Page 286 echnical ulletin PAGE: 12/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 31. Tighten the two screws for the paper motor transport unit. 32. Hook the spring for the belt tensioner. 33. Leave the screw for the belt tensioner tightened only part of the way; do not tighten all the way.
  • Page 287 echnical ulletin PAGE: 13/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 36. Insert the connectors for the motor and cooling fan, and fix the harness in place with the clip. 37. Dock the DF with the mainframe, and turn the jam removal dial (to get the timing belt for the paper transport unit used to the movement).
  • Page 288 echnical ulletin PAGE: 14/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 38. Completely tighten the screw for the belt tensioner, which you tightened half way in #32. 39. Attach the rear cover. IMPORTANT: Make sure that the pawl is properly in place (make sure it has not come loose), as shown in the photo.
  • Page 289 echnical ulletin PAGE: 15/15 Model: Date: No.: MET-C1b 18-Feb-14 RD147099 40. Remove the white plate and adjust its position. IMPORTANT: This positioning adjustment must be performed whenever you remove and re-attach the DF. 41. Confirm that the DF can be closed slowly in the orientation shown in the photo. Note: The machine shown in this photo is slightly different from the actual model.
  • Page 290 echnical ulletin PAGE: 1/4 Reissued:05-Mar-14 Model: Date: No.: MET-C1b 24-Feb-14 RD147100a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Creasing Paper occurs when A3 printing T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 291 echnical ulletin PAGE: 2/4 Reissued:05-Mar-14 Model: Date: No.: MET-C1b 24-Feb-14 RD147100a Photo 1: Model Ap/At series Note: There is no gap at the two corners, and the paper is fixed at these spots. Photo 2: Model MET Note: There is a gap at these two points with SRA3 sized paper.
  • Page 292 echnical ulletin PAGE: 3/4 Reissued:05-Mar-14 Model: Date: No.: MET-C1b 24-Feb-14 RD147100a Temporary SOLUTION Advise users how to set the end and side fences correctly. Advise the user to close the paper tray slowly when the tray is loaded to capacity (full). Note: This is because if the tray is closed with force when it is full, the end fences and side fences may move.
  • Page 293 echnical ulletin PAGE: 4/4 Reissued:05-Mar-14 Model: Date: No.: MET-C1b 24-Feb-14 RD147100a CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MET-C1a E153MB50601～ D14729 MET-C1b E163MB50147～ D14829 MET-C1c E173MB50256～ D14929 MET-C1d E183MB50094～ D15029 MET-C1e E193MC50001～ D14627 MET-C1a E153MB30001～ D14727 MET-C1b E163MB30001～...
  • Page 294 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 24-Feb-14 RD147101 Subject : Slow printing on E22-C Prepared by: N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 295 echnical ulletin PAGE: 1/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Subject SC681, Jam100 Prepared by: N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 296 echnical ulletin PAGE: 2/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MET-C1a E153M850001～ D14729 MET-C1b E163M850001～ D14829 MET-C1c E173M850001～ D14929 MET-C1d E183M850001～ D15029 MET-C1e E193M850001～ D14627 MET-C1a E153M920001～ D14727 MET-C1b E153M910001～...
  • Page 297 echnical ulletin PAGE: 3/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103  Procedure: Open the front cover. Open the right cover. Remove the main power switch cover. (Screw x1) Remove the paper exit tray. Remove the upper left cover. (Screw x1) Remove the left rear cover.
  • Page 298 echnical ulletin PAGE: 4/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Attach the sheets as shown below. Important: The spring will tend to "fly" off and fall down somewhere inside the machine. Do this step in order to prevent this. Spring may fall down here. (Blue)
  • Page 299 echnical ulletin PAGE: 5/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Use a light as shown in order to do the next step. Remove the right spring [A] for each color. Caution: To prevent the spring from "flying" off, hold with pliers strongly. Recommended tool: Magnetized pliers (HOZAN P-22)
  • Page 300 echnical ulletin PAGE: 6/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Hold the new spring as shown below. Hold by the top of the pliers. Attach the new spring (pass the housing pin through the wound part of the spring, as shown).
  • Page 301 echnical ulletin PAGE: 7/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Hook the upper arm of the spring to the housing using the flat head screwdriver. Then push the spring down using a flat-head screwdriver or your finger. Tool: Flat-head screwdriver Push the lock lever using your finger to make sure it can be pushed back.
  • Page 302 echnical ulletin PAGE: 8/8 Model: Date: No.: MET-C1b 05-Mar-14 RD147103 Remove the sheets of paper. Attach the supply duct. (Screw x2) Attach the paper exit lower cover. (Screw x2). Attach the paper exit cover. (Screw x1, harness X2). Attach the reverse tray or 1bin tray. (Screw x1, Harness x1) Attach the left rear cover.
  • Page 303 echnical ulletin PAGE: 1/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a RTB Reissue Subject: Prepared by: Noise from registration section N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 304 echnical ulletin PAGE: 2/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a SOLUTION Production line: The shape of the bracket was changed so that there is a larger clearance between the e- ring and bracket. CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629...
  • Page 305 echnical ulletin PAGE: 3/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a 2. Remove the retaining rings on the front and rear side as shown in the photo and release the lever from the main frame. 3. Keep the right cover unit the position as shown in the photo. 4.
  • Page 306 echnical ulletin PAGE: 4/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a...
  • Page 307 echnical ulletin PAGE: 5/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a 5. Insert a silencer (08050106) at the position as shown in the photo. 08050106 6. Apply a dot of silicone grease on both sides of the e-ring (shown in red in the diagram). Target amount...
  • Page 308 echnical ulletin PAGE: 6/6 Reissued:13-May-14 Model: Date: No.: MET-C1b 05-Mar-14 RD147104a grease 7. Attach the screw. 8. Attach the retaining ring on the paper transfer roller unit box. 9. Attach the retaining ring to the right cover unit.
  • Page 309 echnical ulletin PAGE: 1/4 Model: Date: No.: MET-C1b 05-Mar-14 RD147105 Subject Jam001/014 on ARDF3090 Prepared by: N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 310 echnical ulletin PAGE: 2/4 Model: Date: No.: MET-C1b 05-Mar-14 RD147105 SOLUTION Production line Holders without any burrs are used. CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MET-C1a E153M950001～ D14729 MET-C1b E163M850247～ D14829 MET-C1c E173M850001～ D14929 MET-C1d E183M850001～...
  • Page 311 echnical ulletin PAGE: 3/4 Model: Date: No.: MET-C1b 05-Mar-14 RD147105 3. If the feeler does not move smoothly or Jam001/014 occurs frequently, continue to Step 4. 4. Open the cover and lift up the original table. 5. Remove the table (screws circled in red, pawls circled in blue in photo below). 6.
  • Page 312 echnical ulletin PAGE: 4/4 Model: Date: No.: MET-C1b 05-Mar-14 RD147105 7. Check whether there are any burrs on the holder, as shown in the photo. Enlargement 8. If there are any burrs, remove them using a standard head (minus) screwdriver. IMPORTANT: Make sure not to damage the locking part of the feeler.
  • Page 313 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 05-Mar-14 RD147106 Subject: Prepared by: PTR box decal N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 314 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 05-Mar-14 RD147106 CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MET-C1a E153MB50307～ D14729 MET-C1b E163MB50078～ D14829 MET-C1c E173MB50179～ D14929 MET-C1d E183MB50070～ D15029 MET-C1e E193MB50012～ D14627 MET-C1a E163MB30001～ D14727 MET-C1b E163MB30001～...
  • Page 315 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 07-Mar-14 RD147107 Subject: Prepared by: Toner blasting image N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 316 echnical ulletin PAGE: 1/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b RTB Reissue The items in bold italics were corrected or added. Subject Manual Correction: Installation procedure for Paper Prepared by: E.Hinata Tray Heater From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 317 echnical ulletin PAGE: 2/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b Tray Heater Installation procedure Unplug the machine power cord before starting the following procedure. Be careful not to damage any of the harnesses. After doing this procedure, make sure that harnesses are not damaged or pinched. Tray Heater for Main Machine Accessory Check Description...
  • Page 318 echnical ulletin PAGE: 3/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 3. Attach the heater ( x 1). 4. Reattach trays 1 and 2. Attaching the PCB and harnesses 1. Remove the controller cover [A]. ( ×4)
  • Page 319 echnical ulletin PAGE: 4/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 2. Remove the rear cover [A]. ( ×4)  There is a claw (left-facing) on the back face of the rear cover. When fitting or removing the cover, take care not to damage it. 3.
  • Page 320 echnical ulletin PAGE: 5/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 4. Attach the PCB: DHB ( X 3). 5. Connect the two harnesses that run between the "PCB: DHB " and "PSU". 6. Connect connector “1” shown in the photo below. 7.
  • Page 321 echnical ulletin PAGE: 6/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 9. Remove the bracket ( X 1) if the additional heater is attached to the optional paper bank. Do not use the removed bracket. 10. Reattach all parts removed. 11.
  • Page 322 echnical ulletin PAGE: 7/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b Tray Heater for Paper Feed Unit PB3160 / LCIT PB3170 Accessory Check Description Q’ty Tray heater Harness Spring screw:M4 X 10 Note: The part numbers of the tray heater are different between PB3160 and PB3170. Installation Procedure Attaching the heater 1.
  • Page 323 echnical ulletin PAGE: 8/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 4. Remove the Consolidated 2 brackets [A] ( ×2) 5. Remove the rear cover [A] ( ×2) 6. Connect the harness to the two points shown in the photo. ( ×...
  • Page 324 echnical ulletin PAGE: 9/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 8. Turn the machine main power switch ON. After the tray heater is installed, it remains ON whenever the AC power plug is plugged into the power outlet. This is true even when the machine is in Energy Saver mode. The value of 1 on SP5-805-01 (Anti-Condensation Heater) allows the heater to stay on longer.
  • Page 325 echnical ulletin PAGE: 10/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b Tray Heater for Paper Feed Unit PB3150 Accessory Check Description Q’ty Tray heater Harness Spring screw:M4 X 10 Installation Procedure 1. Remove the trays from main machine and Paper Feed unit PB3150. 2.
  • Page 326 echnical ulletin PAGE: 11/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 5. Remove the rear cover. [A] ( ×4) 6. Remove the controller board of the paper feed unit PB3150 [A] ( ×4, ×7) 7. Connect the harness to the machine side connector which is on the back side of the controller board.
  • Page 327 echnical ulletin PAGE: 12/12 Reissued: 6-Jan-15 Model: Date: No.: MET-C1b 10-Mar-14 RD147108b 8. Reattach the controller board. ( ×4, ×7) 9. Connect the harness. ( × 1) 10. Reattach all parts removed. 11. Turn the machine main power switch ON. After the tray heater is installed, it remains ON whenever the AC power plug is plugged into the power outlet.
  • Page 328 echnical ulletin PAGE: 1/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a Reissue The items in bold italics were corrected or added. Subject Noise from duplex path Prepared by: N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification:...
  • Page 329 echnical ulletin PAGE: 2/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a SOLUTION  Production line Apply grease to the shaft of the transport roller. CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MET-C1a E153MA50119～ D14729 MET-C1b E163MA50201～ D14829 MET-C1c E173MA50152～...
  • Page 330 echnical ulletin PAGE: 3/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a  Action in the field Apply grease to the holder of the transport roller. Do the following: 1. Remove two retaining rings [A] and release the link [B]. 2. Open the right cover.
  • Page 331 echnical ulletin PAGE: 4/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a 3. Remove the screws ([A], [B], [C], [D]). 4. Push the part [A] and release the part [B]. Lift the lever [C] up to remove the part [D]. Remove the inner cover [F].
  • Page 332 echnical ulletin PAGE: 5/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a 5. Remove the bracket [B] that fixes the guide plate [A] in place (screws x 1). 6. Remove the guide plate [A]. Guide plate [A] 7. Turn the plate upside down. 8.
  • Page 333 echnical ulletin PAGE: 6/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a 9. Push down on the shaft and apply grease to the areas circled in red. Target amount: About 1/2 the size of a grain of rice (see below). IMPORTANT: Make sure that no grease touches the rollers. Grease application area Target amount (about 1/2 the size of a grain of rice):...
  • Page 334 echnical ulletin PAGE: 7/7 Reissued:01-Apr-14 Model: Date: No.: MET-C1b 19-Mar-14 RD147109a 5. Re-attach the parts that you removed. IMPORTANT: When you re-attach the cover, make sure to insert the two projections through the holes in the cover, as shown in the photos below.
  • Page 335 echnical ulletin PAGE: 1/5 Model: Date: No.: MET-C1b 01-Apr-14 RD147110 Subject: Prepared by: firmware & application update for SOP N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 336 echnical ulletin PAGE: 2/5 Model: Date: No.: MET-C1b 01-Apr-14 RD147110 7. Select “Apply update from sdcard”, and then tap the [HOME] key. [HOME] key: OK, [Return] key: UP, [Menu] key: DOWN. 8. Select the ZIP file on the SD card, and then tap the [HOME] key to select. Follow the menu instructions and then select [OK] (on the screen shown in the steps above).
  • Page 337 echnical ulletin PAGE: 3/5 Model: Date: No.: MET-C1b 01-Apr-14 RD147110 Application update using an SD card 1. Download the apps you want to update. IMPORTANT: The ZIP file is downloaded as shown below, DO NOT unzip the file. 2. Create a folder named "app" directly on the root directory of the SD card. 3.
  • Page 338 echnical ulletin PAGE: 4/5 Model: Date: No.: MET-C1b 01-Apr-14 RD147110 Application update via an eDC server 1. Log-in to Service mode from the operation panel. 2. Select: [Application] - [Check Server Connect eDC]. Note: If a proxy server is currently being used, it is possible that the machine may fail to connect to the eDC server.
  • Page 339 echnical ulletin PAGE: 5/5 Model: Date: No.: MET-C1b 01-Apr-14 RD147110 5. Select the app you wish to update, and then tap [Update]. 6. The status of the update is displayed. 7. Tap [Restart panel], which will reboot the operation panel automatically.
  • Page 340 echnical ulletin PAGE: 1/1 Model: Date: MET-C1 27-May-14 .: RD147112 Subject: Prepared by: Log-Storing Function Kei Kumamoto From: 1st Tech Service Sect. MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 341 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 27-May-14 RD147113 Subject: Prepared by: Parts Number Changed Kei Kumamoto From: Tech. Service Section, MFP/P Tech. Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 342 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 28-May-14 RD147114 Subject: Parts Number Changed Prepared by: Kei Kumamoto From: Tech. Service Section, MFP/P Tech. Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 343 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 28-May-14 RD147115 Subject: Parts Number Changed Prepared by: Kei Kumamoto From: Tech. Service Section, MFP/P Tech. Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 344 echnical ulletin PAGE: 1/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 RTB Reissue Subject: Prepared by: Noise from paper transport path N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 345 echnical ulletin PAGE: 2/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 SOLUTION Production There are three types of countermeasure applied to the production. Production level Change Reason Level 1 Initial mass production Level 2 Changed the shape of the holder [3]. To reduce contact between the belt and the holder.
  • Page 346 echnical ulletin PAGE: 3/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 Affected machine level: EU models: Machine level 1 level 2 Products code C3003 D14627 E153M320001 E153M933360 E153MA20001 E153MB20169 C3503 D14727 E163M320001 E163M930840 E163MB20001 E163MB20001 C4503 D14827 E173M420001 E173M930590 E173MA20001 E173MB30001 C5503 D14927...
  • Page 347 echnical ulletin PAGE: 4/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 E183MC00001 D149-19 E183M900001 E183M900004 E183MA00001 E183MC70001 D149-21 E183M870001 E183M870020 E183MA70001 Action in the field  Action flow Step. 1. Replace the guide plate: No.2. Step. 2. Replace the guide plate: No.1. Step.
  • Page 348 echnical ulletin PAGE: 5/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 3. Remove the screws [A], [B], [C], [D]. 4. Push the part [A] and release the part [B]. Lift the lever [C] up to remove the part [D]. Remove the inner cover [F]. 5.
  • Page 349 echnical ulletin PAGE: 6/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 6. Remove the screws [A] and release the pins [B]. 7. Replace the guide plate: No.1. φ 8. Insert two E ring: silencer: 4(08050104) on the small projections ONLY on guide plate No.
  • Page 350 echnical ulletin PAGE: 7/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116 10. Gently push guide plate No. 2 toward this side (in the direction of the arrow in the photo) as far as it will go. IMPORTANT: If you do not do this step, the guide plate will be out of alignment and the noise will occur again.
  • Page 351 echnical ulletin PAGE: 8/8 Reissued:17-Jun-14 Model: Date: No.: MET-C1b 2-Jun-14 RD147116...
  • Page 352 echnical ulletin PAGE: 1/3 Reissued:24-Jun-14 Model: Date: No.: MET-C1b 18-Jun-14 RD147117a RTB Reissue The items in bold italics were corrected or added. Subject Trobleshooting: Fusing offset image Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification:...
  • Page 353 echnical ulletin PAGE: 2/3 Reissued:24-Jun-14 Model: Date: No.: MET-C1b 18-Jun-14 RD147117a 0: 1200x1200 Photo (2bit/4col) 1: 1200x1200 Photo (1bit/4col) 2: 600x600 Photo (4bit/4col) 3: 600x600 Photo (2bit/4col) 4: 600x600 Photo (1bit/4col) 5: 1200x1200 Text (2bit/4col) 6: 1200x1200 Text (1bit/4col) 7: 600x600 Text (4bit/4col) 8: 600x600 Text (2bit/4col) 9: 600x600 Text (1bit/4col) 3.
  • Page 354 SP mode. SP No. SP title Model Default SET TO: SP1-105-003 Plain1:BW:Center MP C3003 MP C3503 MP C4503 MP C5503 MP C6003 SP1-105-007 Plain2:BW:Center MP C3003 MP C3503 MP C4503 MP C5503 MP C6003 Note: Paper curl occurs more easily if the fusing temperature is increased when the...
  • Page 355 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 24-Jun-14 RD147118 Subject Manual Correction: printer bit switch Prepared by: N.Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 356 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 24-Jun-14 RD147118 12A controller–based devices do not have a way to change the behavior of jobs with edge or corner stapling.
  • Page 357 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 30-Jun-14 RD147119 Subject: Parts Number Changed Prepared by: Kei Kumamoto From: Tech. Service Section, MFP/P Tech. Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 358 echnical ulletin PAGE: 1/1 Reissued: 09-Feb-16 Model: Date: 11-Jul-14 RD147120c MET-C1ab_SOP/ MET-C1cde_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: LegacyUIData2nd Y. Ino From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 359 P/N D1475550 Ver. 1.29:08 Ver. 1.12 MP C3003/MP C3503 P/N D1475503 P/N D1465550 with Smart Operation Panel Ver. 1.29:08 Ver. 3.03 MP C4503/MP C5503 P/N D1495503 D1495550 Ver. 1.29:08 Ver. 1.16 MP C6003 D1505503 P/N D1495550 Ver. 1.29:08 Ver. 1.16...
  • Page 360 echnical ulletin PAGE: 2/2 Model: Date: No.: Model MET-C1 11-Aug-14 RD147121 Note: - If ONLY the affected engine firmware is installed on a machine, SC992 occurs when the machine detects the PCB IOB damage. - This SC can be reset by turning the main power OFF/ON, but will be displayed again when the machine detects the PCB IOB damage.
  • Page 361 echnical ulletin PAGE: 1/1 Reissued: 04-Sep-14 Model: Date: 03-Sep-14 RD147122a MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: CH1a_QRCodeforSDC for eDC N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 362 echnical ulletin PAGE: 1/3 Model: Date: No.: General RTB 25-Sep-13 RGene065 Subject: Prepared by: Procedure to disappear the changing password K. Moriizumi screen From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 363 echnical ulletin PAGE: 2/3 Model: Date: No.: General RTB 25-Sep-13 RGene065 Procedure 1. Turn the machine main power ON. 2. After the “Program/Change Administrator” screen is displayed, access SP mode. 3. Execute SP5-755-002 (Hide Administrator Password Change Scrn). Note: After you execute this SP and exit SP mode, the Home screen is displayed. 4.
  • Page 364 echnical ulletin PAGE: 3/3 Model: Date: No.: General RTB 25-Sep-13 RGene065 5. Give the customer the instructions shown below (from the Operator’s Instructions), and advise them to change the passwords for the Supervisor and Administrator 1. Note:  If the customer does not want to set these passwords, advise them to leave the password field blank and press “OK”...
  • Page 365 - RICOH Smart Device Connector support - Several bug-fixes Note: RICOH Smart SDK is a software development kit for developing applications that use MFP functions via the web API. This web API is integrated with GW firmwares and provides GW functions from outside of the GW controller. The functions are...
  • Page 366 The final step in this Technical Bulletin explains how to install the “QRcode” application, which provides the ability to display the QR code on the Smart Operation Panel. This application should be installed when the customer uses Ricoh Smart Device Connector on an iOS smart device.
  • Page 367 echnical ulletin PAGE: 3/7 Model: Date: No.: General RTB 23-Oct-14 RGene074 To update to the current version of the panel, please conduct the appropriate procedure below. Procedure To update and install firmware and applications, conduct the appropriate procedure(s): 1) Prepare SD cards for application, firmware, and Java VM updates and installations 2) Update the Smart Operation Panel firmware 3) Update the applications on Smart Operation Panel...
  • Page 368 PAGE: 4/7 Model: Date: No.: General RTB 23-Oct-14 RGene074 Target firmware/application version Smart Operation Panel firmware versions: Cor-C1 and later models initially support RICOH SmartSDK v1.02 and later. Firmware Type Version Model Met-C1 Model OR-C2 Model Z-C2 Cheetah System 1.32 1.33 Cheetah System 1.32...
  • Page 369 echnical ulletin PAGE: 5/7 Model: Date: No.: General RTB 23-Oct-14 RGene074 1) Prepare SD cards for application, firmware, and Java VM updates and installations Two separate SD cards are required to conduct these procedures. SD card for updating and installing Smart Operation Panel firmware and applications, and GW firmware 1-1-1) Place the zip file for the Smart Operation Panel firmware “update_sig.zip”...
  • Page 370 echnical ulletin PAGE: 6/7 Model: Date: No.: General RTB 23-Oct-14 RGene074 *Uninstallation can be done by navigating from “Applications” to “Install” and then pressing “Uninstall” in screen service mode. Note: The method of updating “LegacyUIData” differs between the Met-C1abcde and other models that can have Smart Operation Panel installed.
  • Page 371 echnical ulletin PAGE: 7/7 Model: Date: No.: General RTB 23-Oct-14 RGene074 4-2-3) After booting Java VM, the application will start being updated. “Updating SDK/J” will appear in the banner message of the panel display. 4-2-4) When the update is complete, “Update SDK/J done SUCCESS” will appear in the banner message of the touchscreen display.
  • Page 372 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1 5-Nov-14 RD147124 Subject: Prepared by: Notification for updating engine firmware Y.Urushihara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 373 echnical ulletin PAGE: 1/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125 Subject : Parts change information for BU3070 and Side tray Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 374 echnical ulletin PAGE: 2/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125 BU3070 Bridge Unit Old part New part Description number number Q’ty Q’ty D6850250 COVER:LEFT:ASS'Y D6852055 COVER:LEFT:OPEN AND CLOSE:UPPER D6852056 GUIDE PLATE:LEFT:LOWER 1 AF040621 D6852061 ROLLER:DRIVEN:DIA14 D6852063 BUSHING:TRANSPORT:DIA4 - Important: Install parts #4 (D6852061) and #5 together as a set. Note: Parts #2 and #3 were deleted from service parts.
  • Page 375 echnical ulletin PAGE: 3/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125...
  • Page 376 echnical ulletin PAGE: 4/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125 Side Tray Type M3 Old part New part Description number number Q’ty Q’ty D7250100 FRAME SECTION D6851017 D6851023 ROLLER:DRIVEN:DIA18 D6851053 D6851058 GEAR:Z21 D6852063 BUSHING:TRANSPORT:DIA4 - Important: Install parts #7 (D6851023) and #5 together as a set. Old part New part Description...
  • Page 377 echnical ulletin PAGE: 5/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125...
  • Page 378 echnical ulletin PAGE: 6/6 Model: Date: No.: MET-C1b 27-Nov-14 RD147125 CUT-IN SERIAL NUMBERS: Model code Cut-in S/N D68517 E534Q316382~ D68521 E534Q480001~ D72517 E774Q410001~ D72521 - Not being produced after design change...
  • Page 379 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 2-Dec-14 RD147126 Subject: Prepared by: Important notice for Mylar attachment during Shift tray N. Yoshida (SF3070) Installation From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 380 echnical ulletin PAGE: 1/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Paper curl/poor stacking on internal exit tray Y Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 381 echnical ulletin PAGE: 2/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a SOLUTION Mass production:  The shape of the internal exit tray was changed (the part in green was added) to ensure an optimum (low) angle of contact. Note: This new part is tilted nose-down when about 200 sheets have been exited to the tray. This allows the tray to keep to its specification of 500 stacked sheets.
  • Page 382 echnical ulletin PAGE: 3/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a 2. Install the tray heaters for the mainframe paper bank and optional paper banks. Main machine Part Description Destination number D1860403 HEATER:DEHUMIDIFIER:EU EU,AA,CHN D1860402 HEATER:DEHUMIDIFIER:NA NA,TWN PB3170 LCT Part Description Destination...
  • Page 383 echnical ulletin PAGE: 4/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a PROCEDURES BEFORE BEGINNING: Make sure that the following SPs are set to their default values, and keep them at these values at all times. * SP1-113-001 (Curl Correction): Keep at default value of 0 (OFF). This is because printing productivity drops to about 65 to 80% when this SP is ON.
  • Page 384 echnical ulletin PAGE: 5/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a 4. Attach the modified tray. 5. Close the end fence. IMPORTANT:  Make sure that the edges of both sides of the tray line up with the exterior cover of the MFP.
  • Page 385 echnical ulletin PAGE: 6/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a SOLUTION 2: Installing the tray heaters for the mainframe paper bank and optional paper banks See RTB #RD147108a for the installation procedure. SOLUTION 3: Replacing the exit rollers with the modified ones (D2024466/D2024467) 1.
  • Page 386 echnical ulletin PAGE: 7/7 Reissued: 29-Jan-16 Model: Date: No.: MET-C1b 16-Oct-15 RD147127a 6. Remove the duct (hooks x5). 7. Remove the duct (screws x2). 8. Remove the bracket (screws x2). 9. Remove the bracket (screws x4). 10. Replace the two exit rollers in the center. IMPORTANT: Make sure that the side of the roller with the flange is facing outward, as shown.
  • Page 387 echnical ulletin PAGE: 1/3 Reissued: 21-May-15 Model: Date: No.: MET-C1b 5-Jan-15 RD147128a RTB Reissue The area crossed out in red was deleted. (As attaching this tray may result in a tray full mis-detection). Subject: Prepared by: Paper curl on shift tray of SR3140/3150 E Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 388 echnical ulletin PAGE: 2/3 Reissued: 21-May-15 Model: Date: No.: MET-C1b 5-Jan-15 RD147128a SOLUTION In the field 1. Install the tray heaters for the mainframe paper bank and optional paper banks. Main machine Part Description Region number D1860403 HEATER:DEHUMIDIFIER:EU EU, AA, CHN D1860402 HEATER:DEHUMIDIFIER:NA NA, TWN...
  • Page 389 echnical ulletin PAGE: 3/3 Reissued: 21-May-15 Model: Date: No.: MET-C1b 5-Jan-15 RD147128a PROCEDURES BEFORE BEGINNING: Make sure that the following SPs are set to their default values, and keep them at these values at all times. * SP1-113-001(Curl Correction): Keep at default value of 0 (OFF). This is because printing productivity drops to about 65 to 80% when this SP is ON.
  • Page 390 echnical ulletin PAGE: 1/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129 Subject : Poor stacking on ARDF DF3090 original exit tray Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 391 Main machine ARDF Model Product Product GER: Cut-in S/N code: name: E154M220001~ D14627 MP C3003 E164M330001~ D14727 MP C3503 D14827 MP C4503 E174M330001~ E184M330001~ D14927 MP C5503 E204R561006~ D17627 MP C2003 E214R660001~ D17727 MP C2503 E154M360001~ D14617 MP C3003 E164M360001~...
  • Page 392 echnical ulletin PAGE: 3/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129  Replacing the gate pawl and adding the lever Remove the rear cover [a]. (Screw x1, Hook x5) Disconnect the harnesses [a]. Slide the paper feed motor unit in the direction of the blue arrow and remove it. (Screw x2 [a], Spring x1 [b]) IMPORTANT: When you re-attach the motor, make sure to do the following: Slide the motor in the direction of the blue arrow as far as it will go.
  • Page 393 echnical ulletin PAGE: 4/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129 Remove the retaining ring [a], timing belt [b], and the torque limiter [c]. 5. Remove the link [a], spring [b], and the hook [c]. Remove the front cover. (Screw x1 [a]) Note: Keep the original tray open when you remove the front cover.
  • Page 394 echnical ulletin PAGE: 5/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129 Shift the reverse roller as shown below. Slide the gate pawl [a] in the direction indicated with the red arrows as shown in the photos below and remove it. Machine front side: 10.
  • Page 395 echnical ulletin PAGE: 6/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129  Attaching the auxiliary tray 12. Clean the area outlined in blue with alcohol. 13. Wait until the alcohol dries. 14. Remove the release paper from the double stick tape attached to the auxiliary tray. 15.
  • Page 396 echnical ulletin PAGE: 7/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129 If poor stacking still occurs with A4/LT LEF, attach the following parts. --------------------------------------------------------------------------------------------------------- Attach stopper [1] and Mylar [2] (See Procedure below). Part Description Function number D6849502 UNIFORM UNIT:PAPER Stops the leading edge of A4/LT LEF for higher stacking EXIT SUB-UNIT:ASS'Y performance.
  • Page 397 echnical ulletin PAGE: 8/8 Model: Date: No.: MET-C1b 16-Jan-15 RD147129 3. Attach the Mylar as follows: Line up the left long-edge with the corner, and the short-edge with the ridge, as shown in the diagram below. Peel off the adhesive covering (paper) from the short side of the Mylar. Attach the short side to the original table, as shown.
  • Page 398 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 19-Jan-15 RD147130 Subject Smart Operation Panel is unable to connect Prepared by: E.Hinata to the network From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 399 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 19-Jan-15 RD147130 Applicable Models: D146/D147, D176/D177, D200/D201/D202, D249/D250/D251, D182/D183/D184 Cause Smart Operation Panel uses the device's network function via a USB cable between Smart Operation Panel and the device when it connects to the network. For this communication, Smart Operation Panel obtains the IP address from the DHCP service on the device's controller.
  • Page 400 echnical ulletin PAGE: 1/1 Reissued: 21-Jan-15 Model: Date: 20-Nov-13 RD177019b MET-C1yz/MET-C1yz_SOP/MET-C1k/ MET-C1ab/MET-C1ab_SOP/Al-C2/K-C4/OR-C2 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Data Erase Onb E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 401 echnical ulletin PAGE: 1/4 Reissued: 10-Jun-15 Model: Date: No.: MET－C1b 28-Jan-15 RD147131a RTB Reissue The items in bold italics were corrected or added. Subject : Manual Revision: Installation procedure for Prepared by: E. Hinata Smart Operation Panel Type M3 From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 402 echnical ulletin PAGE: 2/4 Reissued: 10-Jun-15 Model: Date: No.: MET－C1b 28-Jan-15 RD147131a IMPORTANT: 1. The folder for the package firmware must be named “package” in order for the update to work. If you copy the package firmware into the “romdata” folder, the update will not work. 2.
  • Page 403 echnical ulletin PAGE: 3/4 Reissued: 10-Jun-15 Model: Date: No.: MET－C1b 28-Jan-15 RD147131a 9. The selection screen shown above is displayed again. 10. Press the “Package” button, and then press the “OK” button. 11. Select the target package firmware of the smart operation panel. 12.
  • Page 404 echnical ulletin PAGE: 4/4 Reissued: 10-Jun-15 Model: Date: No.: MET－C1b 28-Jan-15 RD147131a SP settings Set the following SP modes as shown: Set SP5-748-101 [Op Type Action Setting] bit 0 to a value of 1.   Set SP5-748-201 [Smart Operation Panel Connect Setting] to a value of 1. Turn the machine main power off.
  • Page 405 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 12-Feb-15 RD147132 Subject : Manual correction: Interval table Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 406 echnical ulletin PAGE: 1/5 Reissue: 4-Sep-15 Model: Date: No.: MET-C1b 16-Feb-15 RD147134a RTB Reissue The items in bold italics were changed. Subject : Manual correction: SC tables Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 407 echnical ulletin PAGE: 2/5 Reissue: 4-Sep-15 Model: Date: No.: MET-C1b 16-Feb-15 RD147134a SC533-04 Controller Box Cooling Fan Lock Imaging IOB SC534-01 Main Exhaust Fan Lock Imaging IOB SC534-02 Toner Supply Cooling Fan Lock Imaging IOB SC534-03 Ozone Exhaust Fan Lock Paper Transport IOB SC535-00 Paper Exit Cooling Fan Lock...
  • Page 408 echnical ulletin PAGE: 3/5 Reissue: 4-Sep-15 Model: Date: No.: MET-C1b 16-Feb-15 RD147134a ・BCU defective ・Imaging IOB defective ・Harness defective ・Power OFF/ON ・ITB reset ・PCU reset ・Toner replenishment ・Replace the TM (ID) sensor ・Replace the ITB ・Replace the PCU ・Replace the LD unit ・Replace BCU ・Replace the imaging IOB ・Replace the Harness （between BCU and TM sensor）...
  • Page 409 echnical ulletin PAGE: 4/5 Reissue: 4-Sep-15 Model: Date: No.: MET-C1b 16-Feb-15 RD147134a  Added solutions to the description for SC665-XX and SC664-XX. SC No. Level Error Name/Error Condition/Major Cause/Solution FFC connection error - Connects the BCU and imaging IOB Connection - Connects the imaging IOB and transport IOB - Connects the imaging IOB and TSB - Connects the imaging IOB and the development unit...
  • Page 410 echnical ulletin PAGE: 5/5 Reissue: 4-Sep-15 Model: Date: No.: MET-C1b 16-Feb-15 RD147134a SC No. Level Error Name/Error Condition/Major Cause/Solution SC664-04 ASIC on the imaging IOB and Transport IOB SRAM program expansion error. ・ Defective Transport IOB ・ Defective Imaging IOB Replace the Transport IOB.
  • Page 411 echnical ulletin PAGE: 1/1 Model: Date: No.: RD147135 MET-C1b 17-Feb-15 Subject : Manual correction: Interval tables Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...

  • Page 412: Replacement Procedure

    echnical ulletin PAGE: 1/5 Model: Date: No.: MET-C1b 12-Feb-15 RD147133 Subject : Manual correction: Replacement procedure for Prepared by: E.Hinata NVRAMs on the controller board From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 413 echnical ulletin PAGE: 2/5 Model: Date: No.: MET-C1b 12-Feb-15 RD147133 restoring. This is because there is a risk that the data cannot be backed up properly depending on the NV-RAM condition. STEPS 7-10: Additional steps ONLY for machines that have the FAX installed. 7.
  • Page 414 echnical ulletin PAGE: 3/5 Model: Date: No.: MET-C1b 12-Feb-15 RD147133  SP1-041-001 (Scan:FlairAPI Setting): Change bit 0 from 0 to 1.  SP3-301-001 (FAX:FlairAPI Setting) Change bit 0 from 0 to 1. 17. Cycle the power OFF/ON. Note:  Program/Change Administrator will be displayed in Japanese, but this is normal. 18.
  • Page 415 echnical ulletin PAGE: 4/5 Model: Date: No.: MET-C1b 12-Feb-15 RD147133 IMPORTANT:  If you cannot execute SP5-824-001 or SP5-825-001 for some reason, try all the following things.  Check the changed SP value on the SMC which was output in step 2 and set it manually.
  • Page 416 echnical ulletin PAGE: 5/5 Model: Date: No.: MET-C1b 12-Feb-15 RD147133  After reinstalling the SDK applications, print the SMC (SP-5-990-024/025 (SMC: SDK/Application Info)). Then open the Main power switch cover. Store the SMC sheet and the SD card(s) that was used to install the SDK application(s).
  • Page 417 echnical ulletin PAGE: 1/3 Reissued: 17-Mar-15 Model: Date: No.: MET-C1b 3-Mar-15 RD147136a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: LED lamp on the operation panel does not tuen on. T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 418 echnical ulletin PAGE: 2/3 Reissued: 17-Mar-15 Model: Date: No.: MET-C1b 3-Mar-15 RD147136a 4. Replace the following parts:  If the fax reception or Data-in LEDs on the left side of the operation panel do not light: - Replace the left and right PCBs (PCB:OP-L:USB:ASS'Y and PCB:OP-R:ASS'Y), - Replace the entire operation panel Note: When the LED lamp on the left PCB burns out, both the left and right PCBs have to be replaced as a set, as the root cause is the right PCB.
  • Page 419 echnical ulletin PAGE: 3/3 Reissued: 17-Mar-15 Model: Date: No.: MET-C1b 3-Mar-15 RD147136a 1. The left PCB (Board B in the service manual) Old Part New Part Description Q’ty Note Number Number D1491468 PCB:OP-L:USB:ASS'Y 2. The right PCB. (Board A in the service manual) Old Part New Part Description...
  • Page 420 echnical ulletin PAGE: 1/5 Model: Date: No.: MET-C1b 9-Mar-15 RD147137 Subject : Manual correction: Installation procedure of Anti Prepared by: E.Hinata condensation heater for scanner and PCDU From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 421 echnical ulletin PAGE: 2/5 Model: Date: No.: MET-C1b 9-Mar-15 RD147137 Accessory Check 1) Heater (lamp) for Scanner Q’ty Description Note SCREW:M3X3 03530030N SCREW:M3X5 03530050N B2291687/ HEATER:120V:9W for HEATER:230V:9W for EU B2291688 BRACKET:DEHUMIDIFIER:HEATER D1491835 D2021836 Added from Apr. COVER:HEATER:SCANNER 2014 mass production (2) Electrical part Q’ty...
  • Page 422 echnical ulletin PAGE: 3/5 Model: Date: No.: MET-C1b 9-Mar-15 RD147137 Installation Procedure 18. Remove the screw of the cable guide [A]. 19. Attach the heater cover [A] (screw x1). Important: Secure the screw in the same position as in Step 18.
  • Page 423 echnical ulletin PAGE: 4/5 Model: Date: No.: MET-C1b 9-Mar-15 RD147137 20. Connect the harness with the other harness shown in step 9. 21. Reattach all the removed covers. Anti-Condensation Heater (PCDU)  This option is provided as a service part. ...
  • Page 424 echnical ulletin PAGE: 5/5 Model: Date: No.: MET-C1b 9-Mar-15 RD147137 Accessory Check 2) Electrical components Q’ty Description TAPPING SCREW:3X6 04543006Q CLAMP:LWSM-0605A 11050759 PCB:DHB D1475190 HARNESS:SCANNER:PCU:HEATER:EXP D1495393 HARNESS:DC:HEATER:DHB D1495395 D1495394/ HARNESS:AC:HEATER:DHB for HARNESS:AC:HEATER:DHB for EU D1495396 3) Heater (lamp) for PCDU Description Q’ty TAPPING SCREW:WASHER:3X8...
  • Page 425 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 10-Apr-15 RD147138 Subject: Prepared by: Thread and tear the feed belt N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 426 echnical ulletin PAGE: 1/3 Model: Date: No.: MET-C1b 10-Apr-15 RD147139 Subject: Prepared by: Muti-feeds of originals N.Yoshida From: 1st Tech Service Sect., PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 427 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 10-Apr-15 RD147139 When you attach the pad and Mylar, make sure to:  Attach the pad in the attachment position shown in the photo and diagrams.  Attach the pad so that the bottom edge contacts the gap (see the red dotted line). ...
  • Page 428 echnical ulletin PAGE: 3/3 Model: Date: No.: MET-C1b 10-Apr-15 RD147139 Mylar The attached Mylar should be located under this sheet.
  • Page 429 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 14-Apr-15 RD147140 Subject: Prepared by: Squeaking noise from scanner rails N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 430 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 14-Apr-15 RD147140 Oil “picked up” by a standard screw driver: One dot of oil: Target of 1 dot φ7...
  • Page 431 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 14-Apr-15 RD147141 Subject: Prepared by: Maintenance table for Scanner rails N. Yoshida From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 432 echnical ulletin PAGE: 1/3 Model: Date: No.: MET-C1b 15-Apr-15 RD147142 Subject: Prepared by: Specification/behavior for stapling when a job is over N.Yoshida maximum sheets for staple capability From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 433 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 15-Apr-15 RD147142 Stapling capacity exceeded Booklet stapling The following dialog is displayed when the maximum number of sheets in a stapled set is reached during the scanning of the originals. The user is prompted before printing begins. [Stop] The job is canceled (no further scanning, no printing) [Continue]...
  • Page 434 echnical ulletin PAGE: 3/3 Model: Date: No.: MET-C1b 15-Apr-15 RD147142 PRINTER Corner stapling When the sheets stacked in the staple tray reach capacity, the remaining sheets in the job are cancelled (they are not printed) and an error is recorded in the log. The sheets in the staple tray are exited without being stapled.
  • Page 435 echnical ulletin Model: Date: No.: MET-C1b 7-May-15 RD147143 Subject: Parts change information (manual feed unit, duplex Prepared by: E.Hinata cover) From: 1 Tech Service Sect, MFP/P Tech Service Dept Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 436 echnical ulletin Model: Date: No.: MET-C1b 7-May-15 RD147143 After change (Edge of the duplex cover [A] was cut, wall of manual feed unit [B] was raised). Added a clamp: 11050759 Duplex cover:...
  • Page 437 echnical ulletin Model: Date: No.: MET-C1b 7-May-15 RD147143 Manual feed unit: MP C3003/3503/4503/5503 Q’ty Old P/N New P/N Description D1494826 D1494828 MANUAL FEED UNIT:ASS'Y D1494627 D1494840 COVER:DUPLEX *Set A Int = X/O MP C6003 Q’ty Old P/N New P/N Description D1494827 D1494829 MANUAL FEED UNIT:ASS'Y...
  • Page 438 RD147143 CUT-IN SERIAL NUMBERS: GER: Product Model name: Cut-in S/N code: D14629 MP C3003 E154M750001 D14729 MP C3503 E164M650130 D14829 MP C4503 E174M650193 D14929 MP C5503 E184M750001 D15029 MP C6003 E194M750001 D17629 MP C2003 E204R770001 D17729 MP C2503 E214R780001 D14627...
  • Page 439 RD147143 GER: Product Model name: Cut-in S/N code: D14621 MP C3003 E154M770001 D14622 MP C3003 E154M780001 D14721 MP C3503 E164M770001 D14821 MP C4503 E174M770001 D14921 MP C5503 E184M770001 D15022 MP C6003 E194M720001 D17621 MP C2003 E204M770001 D17721 MP C2503 E214M770001...
  • Page 440 echnical ulletin PAGE: 1/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b RTB Reissue The items in bold and italics were added or changed. Subject: Troubleshooting: SC672 Prepared by: E.Hinata From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 441 echnical ulletin PAGE: 2/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b SOLUTION In the field: Do the following. 1. Turn the machine power OFF/ON. 2. Check the power saving System firmware version.  If this firmware is older than ver. F.17, update it to ver. F.17 or newer. 3.
  • Page 442 echnical ulletin PAGE: 3/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Important: If the SC recurs after you do the action in this flowchart, do the following. If SC819 (cache error) in SC history, please replace controller board. If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller board and USB cable.
  • Page 443 echnical ulletin PAGE: 4/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Parts How to determine the cause USB cable Fuse 5 on the IPU Operation Panel Fuse 5 on the IPU Fuse 5 on the IPU LED1 on the CTL Jumper switch on FCU...
  • Page 444 PAGE: 5/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b MP C4503/5503/600 SC672 Occurs Is LED 8 on the CTL blinking? See [A] below Is fuse 6 on the IPU Are LEDs 2 to 7 blinking operating correctly? every 5 sec?
  • Page 445 echnical ulletin PAGE: 6/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Parts How to determine the cause USB cable Fuse 6 on the IPU Operation panel Fuse 6 on the IPU Fuse 6 on the IPU LED 8 or 9 on the CTL DIMM LED 2 thru 7 Jumper switch on FCU...
  • Page 446 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b MP C4503/5503/6003 Figure 5: LEDs 1 to 9 on the CTL (Repeats every 5 seconds) Figure 6: LEDs 2 to 7 blinking every 5 seconds Note LEDs 1-8 1. For self-diagnosis code (BIOS).
  • Page 447 echnical ulletin PAGE: 8/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b [C]: Jumper switch on the FCU If the jumper switch on the FCU is OFF, turn the switch ON. Figure 8: Jumper switch on the FCU [D]: Replacing the USB cable 1.
  • Page 448 echnical ulletin PAGE: 9/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b 4. Remove the controller cover [A] (screws x 4) 5. Remove the rear cover [A] (screws x4) 6. Remove the scanner rear cover [A] (screws x 3) 7. Remove the scanner rear cover (small) [A] (screws x 2)
  • Page 449 echnical ulletin PAGE: 10/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b 8. Remove the I/F cable [A] (screws x 2, harnesses x 1, clamps x 1) 9. Remove the CIS cable [A]. SPDF (screws x 2, harnesses x1) ARDF (screws x 2, harnesses x1) 10.
  • Page 450 echnical ulletin PAGE: 11/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b 11. Remove the scanner right cover [A] (screws x 1) 12. Remove the scanner front cover [A] (screws x 2) 13. Remove the scanner left cover [A] (screws x 2) 14.
  • Page 451 echnical ulletin PAGE: 12/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b 15. Remove the USB cable connector [A] (screws x1, clamps x2) 16. Remove the two screws. 17. Remove the two connectors. 18. Remove the scanner unit [A] (screws x 11)
  • Page 452 echnical ulletin PAGE: 13/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Important: Never loosen or remove the following screw when you remove or re-attach the unit. This is because this screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned.
  • Page 453 echnical ulletin PAGE: 14/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Important Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.
  • Page 454 Old P/N New P/N Description Model Panel D1465675 D1885210 PCB:MET-C1:A:JL1_CTL(AR):EXP MP C3003 D1475675 D1885211 PCB:MET-C1:B:JL1_CTL(AR):EXP MP C3503 D1485665 D1885212 PCB:MET-C1:C:JL1_CTL(AR):EXP MP C4503 Normal D1495665 D1885213 PCB:MET-C1:D:JL1_CTL(AR):EXP MP C5503 Operation D1505665 D1885214 PCB:MET-C1:E:JL1_CTL(AR):EXP MP C6003 Panel D1765675 D188**** PCB:MET-C1:Y:JL1_CTL(AR):EXP MP C2003...
  • Page 455 echnical ulletin PAGE: 16/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Mass-production: The following modifications were applied for each possible cause. Note: A modification has not yet been applied for possible cause #7 (CTL start-up error from FCU start-up error). Possible cause Model Modification...
  • Page 456 1. Screening process added to USB cable assembly line from Sept. 2014 Product Model GER: Cut-in S/N code: name: D146 MP C3003 E154*A***** D147 MP C3503 E164*A***** D148 MP C4503 E174*A***** D149 MP C5503 E184*A***** D150 MP C6003 E194*A***** D176 MP C2003 E204*A***** D177 MP C2503 E214*A***** 2.
  • Page 457 4. Firmware modified in Feb 2014 (Power Saving Sys version F.17 or newer) Product Model GER: Cut-in S/N code: name: D146 MP C3003 E155*4***** D147 MP C3503 E165*4***** D148 MP C4503 E175*4***** D149 MP C5503 E185*4***** D150 MP C6003 E195*4***** D176 MP C2003 E205*4***** D177 MP C2503 E215*4*****...
  • Page 458 echnical ulletin PAGE: 19/19 Reissued: 05-Oct-15 Model: Date: No.: MET-C1b 22-May-15 RD147144b Note: If the problem does not resolve, please report in the standard escalation process with the following information attached for further investigation. SC sub code (SC672-11 or 12) Date/time of problem occurrence Debug logs (Controller, Engine, Operation panel) Factor(s) that trigger the problem (example: SC672-11 occurred 3 minutes after tuning...
  • Page 459 echnical ulletin PAGE: 1/2 Reissued: 07-Jul-15 Model: Date: 27-Mar-15 .: RD193046b Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SCANTOFOLDERHELPER Y. Fukuzaki From: Connectivity Support Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 460 echnical ulletin PAGE: 2/2 Reissued: 07-Jul-15 Model: Date: 27-Mar-15 .: RD193046b Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP Version Modified Points or Symptom Corrected sure to update all of them: - System/copy: Model Met-C1 ab v3.11 or later (D1465550X) Model Met-C1 cde v3.12 or later (D1485550Y) Model Met-C1 xyz v2.11 or later (D1765550N) Model Cor-C1 v1.11 or later (D2025550M) Model Z-C2...
  • Page 461 echnical ulletin PAGE: 1/2 Reissued: 07-Jul-15 Model: Date: 27-Mar-15 .: RD193047b Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: IDCARDCOPY Y. Fukuzaki From: Connectivity Support Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 462 echnical ulletin PAGE: 2/2 Reissued: 07-Jul-15 Model: Date: 27-Mar-15 .: RD193047b Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP Version Modified Points or Symptom Corrected - The second screen will remain even while the job is being printed. When the "Stop" key is pressed while scanning one side of a document, the message "You do not have the privileges to use the following function.
  • Page 463 echnical ulletin PAGE: 1/4 Model: Date: No.: 28-May-15 RD197053 Cor-C1c Subject: Prepared by: Troubleshooting for SC721-70 T.Hirakawa From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (...
  • Page 464 echnical ulletin PAGE: 2/4 Model: Date: No.: 28-May-15 RD197053 Cor-C1c Installation Procedure 1. Remove the finisher. 2. Access the tray upper motor. SR3140 Access the tray upper motor in the area circled in red (from underneath). SR3150 Pull the booklet staple unit to access the motor.
  • Page 465 echnical ulletin PAGE: 3/4 Model: Date: No.: 28-May-15 RD197053 Cor-C1c 3. Remove the snap ring 4. Shift the drive gear to the side (in the direction of the red arrow) while holding the up- and-down frame. 5. Remove the base frames (4 screws).
  • Page 466 echnical ulletin PAGE: 4/4 Model: Date: No.: 28-May-15 RD197053 Cor-C1c 6. Attach the sheets to each base frame. 7. Reattach the base frames and the drive gear.
  • Page 467 echnical ulletin PAGE: 1/2 Model: Date: 07-Jul-15 .: RD193049 Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP Subject: Prepared by: Firmware Release Note: CONFERENCECONCIERGE Y. Fukuzaki From: Connectivity Support Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 468 echnical ulletin PAGE: 2/2 Model: Date: 07-Jul-15 .: RD193049 Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP Version Modified Points or Symptom Corrected 4. In Conference Concierge, after printing with upper-left-side stapling, when printing with two staples set, the orientation of the paper might differ from the configured setting.
  • Page 469 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 21-Jul-15 RD147145 Subject: Prepared by: Jam 24 and Jam 64 T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 470 echnical ulletin PAGE: 1/3 Model: Date: No.: MET-C1b 7-Oct-15 RD147146 Subject: Prepared by: Manual correction - Caution note on PSU Y Ino replacement From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 471 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 7-Oct-15 RD147146 NEVER touch the areas outlined in red in the photos below, to prevent electric shock caused by residual charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU board for several months even when the board has been removed from the machine after turning off the machine power and unplugging the power cord.
  • Page 472 echnical ulletin PAGE: 3/3 Model: Date: No.: MET-C1b 7-Oct-15 RD147146...
  • Page 473 echnical ulletin PAGE: 1/1 Reissued: 26-Nov-15 Model: Date: No.: MET-C1b 15-Oct-15 RD147147a RTB Reissue The items in bold/italics were added or changed. Subject : Notification for Output check (SP5804-159 to162) Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 474 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 6-Nov-15 RD147148 Subject M/P sensor Important procedure after replacing Prepared by: M. Kumagai shutter solenoid From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 475 echnical ulletin PAGE: 1/1 Reissued: 14-Dec-15 Model: Date: No.: MET-C1abcdeyzk 30-Nov-15 RD147149a RTB Reissue The item in bold italics was corrected. Subject : Parts information (PCB for Paper tray heater) Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 476 echnical ulletin PAGE: 1/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: CheetahSystem E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 477 echnical ulletin PAGE: 2/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP 1.22 D1501440J November 2013 production Not Available 1.20 D1501440G October 2013 production Not Available 1.19 D1501440F August 2013 production Not Available 1.17 D1501440E 1st Mass production Not Available For China/Taiwan model Version...
  • Page 478 Wi-Fi Direct: Set to "Enable" (default: Disable) Port Forwarding: Set to "Enable" (default: Enable) Interface Settings: Set to "Machine Network" (default: Machine Network) Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH Smart Device Connector. 1.45 Symptom corrected: Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is...
  • Page 479 echnical ulletin PAGE: 4/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.44 Symptom corrected: Operation panel may stall, if it is kept ON for an extended period. 1.43 Specification Change: Alert message appears when attempted to download files that are not supported of the format, for example, PDF.
  • Page 480 echnical ulletin PAGE: 5/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected [Operation Panel Browser]: Cannot print except when the language is set to English or Japanese. [Operation Panel Browser]: Cannot print if the user logs in with a blank password. Machine does not enter Energy Saver mode for a while after the user repeatedly logs in and logs out quickly.
  • Page 481 echnical ulletin PAGE: 6/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected multi-byte user ID and password. A user account without access rights to the browser may be displayed inside the authentication UI customized app as having these access rights ("Authorized for browsing").
  • Page 482 echnical ulletin PAGE: 7/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 1.22 Symptom corrected: 1. The application icon does not respond after the machine reboots automatically after an 2. The beep sound can still be heard even when the Warm-up Beeper setting (User Tools) is turned OFF.
  • Page 483 Wi-Fi Direct: Set to "Enable" (default: Disable) Port Forwarding: Set to "Enable" (default: Enable) Interface Settings: Set to "Machine Network" (default: Machine Network) Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH Smart Device Connector. 1.45 Symptom corrected: Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is...
  • Page 484 echnical ulletin PAGE: 9/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected "Wi-Fi Direct" in the Wireless & Networks settings has been renamed to "Wireless Direct". The SOP cannot recover from Energy Saver mode or cannot be used during the first two minutes after device start-up under the following conditions: The Proxy settings are enabled on the SOP and, The domain name (specified as a proxy server) cannot be resolved.
  • Page 485 echnical ulletin PAGE: 10/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected signs in via a customized UI authentication app. 16. The operation panel stalls (screen turns black) if the machine is repeatedly put into and taken out of Energy Saver mode following a controller reboot in a customized authentication environment.
  • Page 486 echnical ulletin PAGE: 11/11 Reissued: 02-Nov-16 Model: Date: 15-Aug-13 .: RD147150f MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP Version Modified Points or Symptom Corrected 10. Stop key does not respond while the user is logged out. 11. LUI is displayed when a system reset is performed after completing import/export. 12.
  • Page 487 echnical ulletin PAGE: 1/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Subject : Parts information -parts standardization with Prepared by: T.Kiyohara BN3110(D3CQ) From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 488 echnical ulletin PAGE: 2/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Accessory Check Description Q’ty Tray support bar Tray Gear Harness cover Screw: M3 x 8 Cover left lower Installation Procedure Before the installation of 1 bin tray...
  • Page 489 echnical ulletin PAGE: 3/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Attach cover from the left side. Attach it in the snap fit. Attach it from right side. Attach it in the snap fit.
  • Page 490 echnical ulletin PAGE: 4/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Complete...
  • Page 491 echnical ulletin PAGE: 5/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Install procedure Remove the orange tape and shipping retainers. Remove the enclosed items (fixing screws, etc.). Open the right cover. Main power switch cover [A] ( ×1). Caution:  Remember that there is a tab at the positions in the blue circles. Paper output tray [A].
  • Page 492 echnical ulletin PAGE: 6/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Left rear cover [A] ( ×2). Inverter tray [A], tray support rod cover [B] ( ×1). Paper output cover [A] ( ×1).
  • Page 493 echnical ulletin PAGE: 7/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Attach the gear [A] provided. Attach the left lower cover. Attach the 1 bin tray unit [A] ( ×1, ×2).
  • Page 494 echnical ulletin PAGE: 8/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Attach the harness provided. Attach the tray support bar [A] ( ×1).
  • Page 495 echnical ulletin PAGE: 9/9 Model: Date: No.: MET-C1b 29-Jan-16 RD147151 Hook the 1 bin tray [A] onto the 1 bin tray unit, aligning the positions in the blue circles. Connect the harness to the 1 bin tray, and bring it around. Insert the tray support bar firmly in the 1 bin tray, and attach the harness cover [A].
  • Page 496 echnical ulletin PAGE: 1/1 Model: Date: 29-Jan-16 .: RD184065 Cor-C1/Cor-C1_SOP/Gim-MF1d/Gim-MF1dM/ GR-C2/GR-C2_SOP/Lef-C1/MET-C1ab/MET -C1ab_SOP/ MET -C1k/ MET -C1yz/ MET -C1yz_SOP/OR-C2/OR-C2_SOP Subject: Prepared by: Firmware Release Note: Font EXP J. Kitagawa From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 497 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 2-Feb-16 RD147152 Subject: Prepared by: SC866 cannot be resolved after replacing controller Y. Ino board From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 498 echnical ulletin PAGE: 1/2 Model: Date: No.: MET-C1b 2-Feb-16 RD147153 Subject: Prepared by: Main SP Table for Waste Toner Full Detection Y. Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 499 echnical ulletin PAGE: 2/2 Model: Date: No.: MET-C1b 2-Feb-16 RD147153 Calculates the amount of waste toner since ‘Full’ was detected until the waste toner bottle was replaced with a new one. Page Count 2 After Near Full *ENG [0 to 10000000 / 0 / 1/sheet] Counts the number of pages printed after the machine fails to detect a new waste toner bottle.
  • Page 500 echnical ulletin PAGE: 1/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a RTB Reissue The item in bold italics was corrected. Subject: Prepared by: HE Model Installation Procedure Y.Taniguchi From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 501 echnical ulletin PAGE: 2/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Card Reader and Keyboard Overview / Touch / Swipe D146-D150 D146-D150 / Touch / Swipe D197-D202 D197-D202...
  • Page 502 echnical ulletin PAGE: 3/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Accessories Check Q’ty Description Card Reader (Touch) Card Reader (Swipe) Keyboard Keyboard Tray Card Reader Tray Cover:Card Reader (Touch) Keyboard Bracket Card Reader Bracket Cover:Cables BRACKET:SHIFT:D197-D202 COVER:FRONT:UPPER:(for D146-D150)
  • Page 503 echnical ulletin PAGE: 4/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a [10] [11] [12]...
  • Page 504 echnical ulletin PAGE: 5/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Installation Procedure Spread a mat or a sheet of paper on the contact glass for protection. Remove the following covers: D146-D150 D197-D202 -Main Power Switch Cover -Main Power Switch Cover -Right Upper Cover -Controller Cover...
  • Page 505 echnical ulletin PAGE: 6/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Remove the screw below. D146-D150 D197-D202 Attach the clamps (x3) to the right hand side of the scanner unit.
  • Page 506 echnical ulletin PAGE: 7/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Insert the cable of the Card Reader through the cover and bracket as shown below. For Touch type ONLY Touch type: Attach the Card Reader to the Bracket. Screw: B (x4) Swipe type: Attach the Card Reader to the Bracket.
  • Page 507 echnical ulletin PAGE: 8/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Attach the Card Reader Tray to the Bracket. Card Reader Tray Screw: F (x2) Attach COVER:CABLE to the Bracket. Screw: B (x1) Insert the cable of the Keyboard through the Keyboard Tray.
  • Page 508 echnical ulletin PAGE: 9/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Insert the cables of the Card Reader and Keyboard through the Bracket. For D197-D202 ONLY: Insert the cables through the hole in the Shift Bracket. Insert the cables through the Main Power Switch Cover.
  • Page 509 echnical ulletin PAGE: 10/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Route the cables through the top of the controller box as shown. Connect the USB connectors to the I/O port. Route the cables under the Scanner front cover and lock with the clamps.
  • Page 510 echnical ulletin PAGE: 11/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Reattach the Main Power Switch Cover For D197-D202 ONLY: Attach the Shift Bracket. Screw: E (x2) Screw: C (x1)
  • Page 511 echnical ulletin PAGE: 12/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Attach the Keyboard Bracket. D146-D150 Screw: E (x2) Screw: C (x1) D197-D202 Screw: D (x2) Screw: B (x1) Attach the Card Reader Bracket. [Front Side] [Rear Side] Screw: B (x3)
  • Page 512 echnical ulletin PAGE: 13/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Attach the Keyboard Tray. Screw: B (x4) Set the Keyboard.
  • Page 513 echnical ulletin PAGE: 14/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Remove the cutout from the left rear cover to make a hole for the cable. Reattach the left rear cover as shown below. Reattach all the covers removed.
  • Page 514 echnical ulletin PAGE: 15/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Decal for disabling the Bypass Tray Note: Check with the customer or the sales person before attaching the decal. If the customer wishes to use the Bypass Tray, do not attach it. Accessories Check Q’ty Description...
  • Page 515 echnical ulletin PAGE: 16/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a Parts Catalog for HE models 1. Card reader and Keyboard Section Part number Description Q’ty Page Index Note D7391451 CASE:KEYBOARD D3DN1744 COVER:CARD READER:LOWER D3DN1748 COVER:CARD READER:UPPER D3DN1732 BRACKET:KEYBOARD...
  • Page 516 echnical ulletin PAGE: 17/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a 2. Paper Tray Section Note: Parts not shown here are common with the standard model. Common Parts for All the Trays Part number Description Q’ty Page Index Note...
  • Page 517 echnical ulletin PAGE: 18/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a [Bottom View]...
  • Page 518 echnical ulletin PAGE: 19/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a 1st Tray for D146-D150 Part number Description Q’ty Page Index Note D1462863 PAPER TRAY:NO.1:LOCK D1462865 COVER:PAPER TRAY:NO.1:LOCK 2nd Tray for D146-D150 Part number Description Q’ty Page Index Note...
  • Page 519 echnical ulletin PAGE: 20/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a 1st Tray for D197-D202 Part number Description Q’ty Page Index Note D1972863 PAPER TRAY:NO.1:LOCK D1972865 COVER:PAPER TRAY:NO.1:LOCK 2nd Tray for D197-D202 Part number Description Q’ty Page Index Note...
  • Page 520 echnical ulletin PAGE: 21/21 Reissued：19-Feb-16 Model: Date: No.: MET-C1/COR-C1 HE Model (for NA Only) 10-Feb-15 RD149087a 3rd and 4th Trays for PB3160 Part number Description Q’ty Page Index Note D3DM2864 PAPER TRAY:NO.3:LOCK D1462866 COVER:PAPER TRAY:NO.2:LOCK 3rd and 4th Trays for PB3220 Part number Description Q’ty...
  • Page 521 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 1-Mar-16 RD147156 Subject: Prepared by: Manual correction - SC720-78 Y. Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 522 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1abcdeyzk 29-Mar-16 RD147157 Subject: Prepared by: Supplementary information on the anti-condensation heater (for T Kiyohara EU/AP/CH) From: 1st Tech. Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 523 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1abcdeyzk 29-Mar-16 RD147158 Subject: Prepared by: Supplementary information on the optional anti-condensation T Kiyohara heater (for NA/TW) From: 1st Tech. Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 524 echnical ulletin PAGE: 1/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: package_ALL E. Hinata From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 525 echnical ulletin PAGE: 2/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP 3.00 D1465506B 2.00 D1465506A December 2013 production Available Note: Definition of Availability of RFU via @Remote “Available”: The firmware can be updated via RFU or SD card. “Not available”: The firmware can only be updated via SD card. Version Modified Points or Symptom Corrected <<Package>>...
  • Page 526 echnical ulletin PAGE: 3/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected For the further description of changes made, see the Release Notes for each firmware. Program No. D1465575C Version 3.16 Firmware System/Copy Program No. D1465554C Version F.20...
  • Page 527 echnical ulletin PAGE: 4/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18 Firmware Program No. D1655732F Version 1.06 Firmware...
  • Page 528 echnical ulletin PAGE: 5/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No. D1465575B Version 3.15...
  • Page 529 echnical ulletin PAGE: 6/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18 Firmware Program No. D1655732F Version 1.06 Firmware...
  • Page 530 echnical ulletin PAGE: 7/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected 18.00 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 531 echnical ulletin PAGE: 8/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware animation Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18 Firmware Program No. D1655732F Version 1.06...
  • Page 532 echnical ulletin PAGE: 9/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware SG3-ND 17.00 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 533 echnical ulletin PAGE: 10/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 8.00 Firmware animation Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18 Firmware Program No.
  • Page 534 echnical ulletin PAGE: 11/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version Firmware SG3-ND 16.01 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 535 echnical ulletin PAGE: 12/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 8.00 Firmware animation Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18 Firmware Program No.
  • Page 536 echnical ulletin PAGE: 13/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version Firmware SG3-ND 16.00 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 537 echnical ulletin PAGE: 14/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702J Version 3.13.29 Firmware RPCS Program No. D1655703H Version 3.13.28 Firmware RPCS Program No. D1655706L Version 1.18...
  • Page 538 echnical ulletin PAGE: 15/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D5455575B Version Firmware SG3-ND 15.20 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 539 echnical ulletin PAGE: 16/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706L Version 1.18...
  • Page 540 echnical ulletin PAGE: 17/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D5455575B Version Firmware SG3-ND 15.10 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 541 echnical ulletin PAGE: 18/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No.
  • Page 542 echnical ulletin PAGE: 19/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware External Auth Program No. D5455575B Version Firmware SG3-ND 15.00 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 543 echnical ulletin PAGE: 20/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 2.14 Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No.
  • Page 544 echnical ulletin PAGE: 21/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 3.1.3 Firmware External Auth Program No. D5455575B Version Firmware SG3-ND 14.10 PACKAGE RELEASE This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware. Program No.
  • Page 545 echnical ulletin PAGE: 22/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1465570M Version 2.13 Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27...
  • Page 546 echnical ulletin PAGE: 23/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D4055704B Version 3.1.3 Firmware External Auth Program No. D5455575B Version Firmware SG3-ND 14.0 PACKAGE RELEASE This package release contains the following Firmware. For the further description of changes made, see the Release Notes for each Firmware.
  • Page 547 echnical ulletin PAGE: 24/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1465570M Version 2.13 Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27...
  • Page 548 echnical ulletin PAGE: 25/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D4055704B Version 3.1.3 Firmware External Auth 13.10 PACKAGE RELEASE This package release contains the following Firmware. For the further description of changes made, see the Release Notes for each Firmware. Program No.
  • Page 549 echnical ulletin PAGE: 26/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 8.00 Firmware animation Program No. D1655702H Version 3.13.28 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706K Version 1.17 Firmware Program No.
  • Page 550 echnical ulletin PAGE: 27/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected For the further description of changes made, see the Release Notes for each Firmware. Program No. D1465550W Version 3.10 Firmware System/Copy Program No. D1465554C Version F.20...
  • Page 551 echnical ulletin PAGE: 28/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706K Version 1.17 Firmware Program No. D1655732F Version 1.06 Firmware Program No. D1655733F Version 1.06...
  • Page 552 echnical ulletin PAGE: 29/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1465554C Version F.20 Firmware PowerSaving Sys Program No. D1465557N Version 12.00.00 Firmware Program No. D1465558E Version 04.00.00 Firmware RemoteFax Program No. D1465560K Version 02.20...
  • Page 553 echnical ulletin PAGE: 30/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1655732F Version 1.06 Firmware Program No. D1655733F Version 1.06 Firmware Program No. D1475503X Version 1.33:08 Firmware Engine Program No. D1495559H Version 07.00.00 Firmware GWFCU3.8-2(WW)
  • Page 554 echnical ulletin PAGE: 31/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D1465560K Version 02.20 Firmware Scanner Program No. D1465561H Version 2.06.1 Firmware Web Support Program No. D1465567M Version 12.91 Firmware Network Support Program No.
  • Page 555 echnical ulletin PAGE: 32/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware Engine Program No. D1495559H Version 07.00.00 Firmware GWFCU3.8-2(WW) Program No. D1655754H Version 1.17.00 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No.
  • Page 556 echnical ulletin PAGE: 33/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware Network Support Program No. D1465562C Version 2.01 Firmware Web Uapl Program No. D1465568F Version 2.06 Firmware NetworkDocBox Program No. D1465569L Version 2.12 Firmware Printer Program No.
  • Page 557 echnical ulletin PAGE: 34/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 7.9.8 Firmware Option GL/GL2 Program No. D1655705F Version 1.13 Firmware Program No. D1655709B Version 8.47 Firmware RPDL Program No. D4055704B Version 3.1.3 Firmware External Auth 11.10...
  • Page 558 echnical ulletin PAGE: 35/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 2.12 Firmware Printer Program No. D1465570L Version 2.12 Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No. D1655702G Version 3.13.27 Firmware RPCS Program No.
  • Page 559 echnical ulletin PAGE: 36/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Program No. D4055704B Version 3.1.3 Firmware External Auth 11.00 PACKAGE RELEASE This package release contains the following Firmware. For the further description of changes made, see the Release Notes for each Firmware. Program No.
  • Page 560 echnical ulletin PAGE: 37/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 8.00 Firmware animation Program No. D1655702G Version 3.13.27 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706J Version 1.16 Firmware Program No.
  • Page 561 echnical ulletin PAGE: 38/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected For the further description of changes made, see the Release Notes for each firmware. Program No. D1465550S Version 3.07 Firmware System/Copy Program No. D1465554B Version F.19...
  • Page 562 echnical ulletin PAGE: 39/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 3.13.27 Firmware RPCS Program No. D1655703G Version 3.13.27 Firmware RPCS Program No. D1655706H Version 1.15 Firmware Program No. D1655732E Version 1.05 Firmware Program No.
  • Page 563 echnical ulletin PAGE: 40/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 3.06 Firmware System/Copy Program No. D1465554B Version F.19 Firmware PowerSaving Sys Program No. D1465557M Version 11.00.00 Firmware Program No. D1465558E Version 04.00.00 Firmware RemoteFax Program No.
  • Page 564 echnical ulletin PAGE: 41/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 3.13.27 Firmware RPCS Program No. D1655706H Version 1.15 Firmware Program No. D1655732E Version 1.05 Firmware Program No. D1655733E Version 1.05 Firmware Program No. D1475503V Version 1.31:08...
  • Page 565 echnical ulletin PAGE: 42/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version F.19 Firmware PowerSaving Sys Program No. D1465557M Version 11.00.00 Firmware Program No. D1465558E Version 04.00.00 Firmware RemoteFax Program No. D1465560H Version 02.18 Firmware Scanner Program No.
  • Page 566 echnical ulletin PAGE: 43/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 1.15 Firmware Program No. D1655732E Version 1.05 Firmware Program No. D1655733E Version 1.05 Firmware Program No. D1475503V Version 1.31:08 Firmware Engine Program No. D1495559G Version 06.00.00...
  • Page 567 echnical ulletin PAGE: 44/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 10.00.00 Firmware Program No. D1465558E Version 04.00.00 Firmware RemoteFax Program No. D1465560G Version 02.17 Firmware Scanner Program No. D1465561G Version 2.05 Firmware Web Support Program No.
  • Page 568 echnical ulletin PAGE: 45/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 1.05 Firmware Program No. D1655733E Version 1.05 Firmware Program No. D1475503T Version 1.30:08 Firmware Engine Program No. D1495559G Version 06.00.00 Firmware GWFCU3.8-2(WW) Program No.
  • Page 569 echnical ulletin PAGE: 46/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 02.16 Firmware Scanner Program No. D1465561F Version 2.04 Firmware Web Support Program No. D1465567H Version 12.85 Firmware Network Support Program No. D1465562B Version 2.00 Firmware...
  • Page 570 echnical ulletin PAGE: 47/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 1.05 Firmware Program No. D1475503R Version 1.29:08 Firmware Engine Program No. D1495559G Version 06.00.00 Firmware GWFCU3.8-2(WW) Program No. D1655754G Version 1.16.01 Firmware browser Program No.
  • Page 571 echnical ulletin PAGE: 48/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 12.85 Firmware Network Support Program No. D1465562B Version 2.00 Firmware Web Uapl Program No. D1465568C Version 2.03 Firmware NetworkDocBox Program No. D1465569J Version Firmware Printer...
  • Page 572 echnical ulletin PAGE: 49/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 06.00.00 Firmware GWFCU3.8-2(WW) Program No. D1655754G Version 1.16.01 Firmware browser Program No. D1655725D Version 7.9.8 Firmware Option GL/GL2 Program No. D4055704B Version 3.1.3 Firmware External Auth...
  • Page 573 echnical ulletin PAGE: 50/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 2.03 Firmware NetworkDocBox Program No. D1465569J Version Firmware Printer Program No. D1465570J Version Firmware Printer Program No. D1485564A Version 8.00 Firmware animation Program No.
  • Page 574 echnical ulletin PAGE: 51/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 7.9.8 Firmware Option GL/GL2 4.00 PACKAGE RELEASE This package release contains the following firmware. For the description of changes made, see the Release Notes for each firmware. Program No.
  • Page 575 echnical ulletin PAGE: 52/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Version 8.00 Firmware animation Program No. D1655702E Version 3.13.25 Firmware RPCS Program No. D1655703E Version 3.13.25 Firmware RPCS Program No. D1655706F Version 1.13 Firmware Program No.
  • Page 576 echnical ulletin PAGE: 53/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware RemoteFax Program No. D1465560D Version 2.14 Firmware Scanner Program No. D1465561E Version 2.03 Firmware Web Support Program No. D1465567F Version 12.72.7 Firmware Network Support Program No.
  • Page 577 echnical ulletin PAGE: 54/54 Reissued: 01-Nov-16 Model: Date: 15-Jan-14 RD147159b MET-C1ab_SOP Version Modified Points or Symptom Corrected Firmware Engine Program No. D1495559F Version 05.00.01 Firmware GWFCU3.8-2(WW)
  • Page 578 echnical ulletin PAGE: 1/1 Reissued: 13-May-16 Model: Date: Al-C2/AP-C3/AT-C3/MT-C5/Ch-C1/Cor-C1/MET- 23-Feb-12 .: RD129022b C1ab/MET-C1ab_ch/MET-C1cde/MET-C1cde_ch/MET- C1yz/MET-C1yz_ch/MET-C2ab/MET-C2cde/MET- C2yz/OR-C2/OR-C2_ch RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SG3-ND M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 579 echnical ulletin PAGE: 1/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 Subject: Prepared by: Jam100 on punch with SR3130 T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 580 echnical ulletin PAGE: 2/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 SOLUTION Production line:  The internal finisher firmware was modified to reduce the feed amount when a jam occurs. Firmware Version Program No. Effective Date Internal 01.090:02 D6905300L July 2015 production finisher 3130 ...
  • Page 581 echnical ulletin PAGE: 3/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 PROCEDURE 1: Removing the punch unit 1. Open the front cover [A]. 2. Remove the left upper cover [A] (x1). 3. Remove the left rear cover [A] (x2, hook×1). 4. Remove the interface cable [A].
  • Page 582 echnical ulletin PAGE: 4/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 5. Remove the internal finisher [A] (x1). 6. Remove the hopper [A]. 7. Remove the A3 sheet and make sure that there are no cut fragments or dust remaining. 8. Remove the punch unit front cover [A] (x1). 9.
  • Page 583 echnical ulletin PAGE: 5/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 PROCEDURE 2: Attaching the double sided tape to the guide plate 1. Clean the following area with alcohol. 2. Attach the double-sided tape.
  • Page 584 echnical ulletin PAGE: 6/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 PROCEDURE 3: Attaching the guide plate to the punch unit 1. Clean the following area with alcohol. Note: The ilustration shows the bent position of the plate hooks for the exit unit. 2.
  • Page 585 echnical ulletin PAGE: 7/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 PROCEDURE 4: Attaching the Mylar to the PUNCH UNIT 1. Clean the following area with alcohol. 2. Attach the Mylar. Important: Make sure the cushion does not protrude from the edge (shown by the red line).
  • Page 586 echnical ulletin PAGE: 8/8 Model: Date: No.: MET-C1b 2-Feb-16 RD147154 PROCEDURE 5: Attaching the Cushion to the PUNCH UNIT Attach the cushion to the punch unit [A]. Important: Make sure the cushion does not protrude from the edge (shown by the red line).
  • Page 587 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C1b 18-Aug-16 RD147160 Subject: Prepared by: Manual correction - When SC549 Is Displayed Chihiro Shimaji From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 588 echnical ulletin PAGE: 1/3 Model: Date: No.: MET-C1b 25-Aug-16 RD147161 Subject: Prepared by: Transfer Lever Damage T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 589 echnical ulletin PAGE: 2/3 Model: Date: No.: MET-C1b 25-Aug-16 RD147161 PROCEDURE 1. Open the duplex unit. 2. Open the transfer/separation unit. 3. Remove the spring. 4. Remove the lever (E-ring).
  • Page 590 echnical ulletin PAGE: 3/3 Model: Date: No.: MET-C1b 25-Aug-16 RD147161 5. Move [A] in the direction of the red arrow and attach the new lever. Ａ １ 6. Attach the E-ring. 7. Attach the spring.