HP EliteBook x360 1020 G2 Maintenance And Service Manual
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HP EliteBook x360 1020 G2 Maintenance And Service Manual

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HP EliteBook x360 1020 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP HP EliteBook x360 1020 G2

  • Page 1 HP EliteBook x360 1020 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of you do not accept these license terms, your sole Windows.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Workstation guidelines .................... 23 5 Removal and replacement procedures for Authorized Service Provider parts ................25 Component replacement procedures ..........................25 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..25 Bottom cover ..............................26 Battery ................................. 27...
  • Page 6 Using HP Sure Start (select products only) ........................41 7 Using HP PC Hardware Diagnostics (UEFI) ............................42 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................43 8 Backing up, restoring, and recovering ..............................44 Creating recovery media and backups ..........................44 Creating HP Recovery media (select products only) ..................
  • Page 7 Questions and answers ................................. 56 Using HP Sure Start (select models only) .......................... 57 11 Power cord set requirements ................................58 Requirements for all countries ............................58 Requirements for specific countries and regions ......................58 12 Recycling ....................................... 60 Index ..........................................61...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook x360 1020 G2 Notebook PC Processors 7th generation Intel® Core® processors: ● i5-7200U, 8 GB with fan/heatsink ● i5-7300U, 16 GB with fan/heatsink ● i7-7500U 8 GB with fan/heatsink ● i7-7600U 16 GB with fan/heatsink...
  • Page 10 S3/S4 wake on Wireless LAN ● WiFi SAR in BIOS ● HP Connection Optimizer Integrated Near Field Communication (NFC) module (NXP NPC300 I2C) NFC antenna configured with NFC option External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC...
  • Page 11 Category Description Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down) Full volume encryption Preboot authentication (password) Power-on authentication (password) Operating system Preinstalled: ● Windows 10 Home 64 Chinese Market CPPP Plus Windows 10 Home 64 Plus ● Windows 10 Home 64 Plus Single Language ●...

  • Page 12: External Component Identification

    External component identification Display Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Infrared (IR) Camera lights On: One or more IR cameras are in use. Internal microphones Record sound. Cameras Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

  • Page 13: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. NFC tapping area and antenna Allows you to wirelessly share information when you tap it with an NFC-enabled device.

  • Page 14: Lights

    Lights Component Description Privacy key light On: Privacy screen is on, which helps prevent side- angle viewing. Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: the key is locked. Mute light On: Computer sound is off.

  • Page 15: Fingerprint Reader

    Component Description Call answer light On: Call answer is on. (10) Call end light On: Call end is on. Fingerprint reader Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 16: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 17: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Decreases the screen brightness incrementally as long as you hold down the key.
  • Page 18 Icon Description NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen. NOTE: To quickly turn on the highest privacy settings, press NOTE:...

  • Page 19: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Description Turns on scroll lock. Turns on the insert function.

  • Page 20: Right

    Off: The battery is not charging. ● USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 21: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 22: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers Produce sound.

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly, touch screen NOTE: Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays. LCD 12.5” FHD BV UWVA 400 nits touch 937421-001 LCD 12.5” FHD BV UWVA 700 nits touch (privacy) L02470-001 LCD 12.5”...
  • Page 26 Item Component Spare part number For use in Israel 937419-BB1 For use in India 937419-D61 For use in Canada (English/French) 937419-DB1 For use in Iceland 937419-DD1 For use in the Nordic region (English, Danish, Swedish, Finnish, and Norwegian) 937419-DH1 For use in Czechoslovakia and Slovenia 937419-FL1 For use in French Africa 937419-FP1...
  • Page 27 Item Component Spare part number For use in Slovenia L02471-BA1 For use in Israel L02471-BB1 For use in Switzerland L02471-BG1 For use in India L02471-D61 For use in Canada (English/French) L02471-DB1 For use in Iceland L02471-DD1 For use in the Nordic region (English, Danish, Swedish, Finnish, and Norwegian) L02471-DH1 For use in Czechoslovakia and Slovenia L02471-FL1...

  • Page 28: Miscellaneous Parts

    Item Component Spare part number 360 GB, TURBO DRIVE G2 TLC L02468-001 1 TB, PCIe NVMe TLC L02469-001 (12) Bottom cover 937412-001 Miscellaneous parts Component Spare part number AC adapter: 65 W USB-C adapter (non-PFC) – slim 860209-850 Power cord (3-pin, black, 1.0 m): For use in Argentina 401300-0111 For use in Australia...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Torx T8 screw driver Phillips P0 and P1 screw drivers ● ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 34: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in all models 937412-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Battery

    Pry up on the top (near the display hinge) of the bottom cover (1) to disengage it from the computer and then remove the bottom cover (2). Reverse the removal procedures to install the bottom cover. Battery Description Spare part number 4-cell, 49-Whr, 6.4-Ah, Li ion battery 915191-855 Before disassembling the computer, follow these steps:...
  • Page 36 Lift the battery out of the computer (3). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 37: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly contains four speakers, with foam/rubber tape 937416-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 38 Reverse this procedure to install the speaker. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Solid State Drive

    Solid State drive Description Spare part number Solid State drive (SSD) 128 GB, M2 SATA-3 VALUE L02464-001 128 GB, M2 TLC L08703-001 256 GB, SED OPAL2 TLC L02465-001 256 GB, PCIe NVMe TLC L02466-001 512 GB, PCIe Gen 3 x 4 NVMe SS TLC L02467-001 360 GB PCIe Gen 3 x 4 SS TLC L02468-001...

  • Page 40: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number Equipped with Intel Core i5-7200U processor 8 GB 937423-xxx Equipped with Intel Core i5-7300U processor 16GB...
  • Page 41 (12): Front speakers Remove the five Phillips screws that secure the system board to the computer. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board. Do not lift up on the narrow end of the board.
  • Page 42 Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. Individual components are not spared for the display assembly. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 937411-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Touchpad

    TouchPad Description Spare part number TouchPad 937417-001 TouchPad with NFC module (includes antenna and tape) 937418-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 47: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 48: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 49: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 50: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 51: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 52: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 53: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 54: Restore And Recovery

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 55: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 56: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 57: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 28.9 cm 11.41 in Depth 20.3 cm 8.02 in Height 1.4 cm 0.53 in Weight 1.133 kg 2.50 lbs Lightest panel, lightest SSD, 8 GB memory down, camera, FPS, and WLAN Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W Temperature...

  • Page 58: 10 Statement Of Memory Volatility

    10 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 59 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 60 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 61 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 62: Nonvolatile Memory Usage

    A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow Chapter 10 Statement of memory volatility...
  • Page 63 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...

  • Page 64: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 65: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 66: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 67 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 68: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 69: Index

    22 microphone mute 9 product description 2 Bluetooth label 15 hotkeys, using 11 drives, preventing damage 22 boot order HP PC Hardware Diagnostics (UEFI) DVD-ROM Drive changing 48 using 42 precautions 22 changing using the f9 prompt HP Recovery Manager DVD±RW Double-Layer with...
  • Page 70 2 system 46 identifying 5 USB Type-C power connector and USB flash drive 47 lights 6 Thunderbolt port with HP Sleep using HP Recovery media 45 battery 12 and Charge 12 recovery media call answer 7 power button, identifying 13...
  • Page 71 13 security, product description 2 Thunderbolt port with HP Sleep and serial number 15 Charge serial number, computer 15 identifying USB Type-C 12 service considerations tools required 21 cables 21 TouchPad connectors 21 spare part numbers 19...

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