HP 330 Service Information Manual page 41

Hewlett-Packard Support
Support services and policies mentioned in this section are subject to change. Please consult
your local Hewlett-Paekard Sales and Service Office for the current support policies.
Repair Philosophy
Field Repair Philosophy for the Model 330/350 Computers and the HP 98568A Opt. 132 and
H8570A Expander is assembly, or board level. This means that when a failure occurs, the
problem is diagnosed to the assembly having the failed part. That assembly is then replaced.
Replaeement assemblies are available through local HP Sales and Service Offices.
Some assemblies may be exchanged for rebuilt ones. Other assemblies are only available as new
ones. Refer to Chapter 6, or the Serviee Handbook, Chapter 8, for information on replacement
parts.
Schematics
In support of the repair philosophy, this manual contains information to the assembly level.
Schematics are not available for these products.
Supported Configurations
Only computer systems with Hewlett-Packard approved parts, accessories, peripherals, operat-
ing systems and application programs are supported by Hewlett-Packard. Any computer system
with other than HP approved hardware or software connected or installed must have the non-
HP approved hardware and software removed by the customer before On-Site or Serviee Center
repair is accomplished.
Repair Services
Hewlett-Packard provides repair services in three ways:
• On-Site Repair.
• Service Center Repair.
• Customer Repair.
On-Site Repair
For On-Site Repair, an HP Customer Engineer goes to the customers site, troubleshoots, and
repairs the hardware to the assembly level. The defective assembly is replaced with a new or
rebuilt assenlbly. This service is available through a service contract or a time-and-materials
basis.
Hewlett-Packard Service Center Repair
The custOlner returns the defective product to the nearest HP Repair Center. An HP Customer
l8ngineer repairs the product to the assembly level in the same manner as On-Site Repair. Upon
being repaired, the product is returned to the customer. Contact your nearest HP Sales and
Service Offiee for the location of the HP Repair Center, typical turn-around times, and shipping
instructions.
Product Information 25