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Ricoh B222 Service Manual

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B222/B224

SERVICE MANUAL

002825MIU (rev. 11/28/06)

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Summary of Contents for Ricoh B222

  • Page 1: Service Manual

    B222/B224 SERVICE MANUAL 002825MIU (rev. 11/28/06)
  • Page 2 Replace the lamp stabilizer. Replace the scanner mirror(s) or scanner lens. Replace the SBU. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Scanner home position error 1 The scanner home position sensor does not detect the “OFF” condition during operation. B222/B224 4-14 manuals4you.com manuals4you.com...
  • Page 3 Scanner HP sensor defective Harness between SBU and HP sensor disconnected Check the cable connection between the SIO board and scanner motor. Check the cable connection between the SBU and HP sensor. Replace the scanner motor. Replace the HP sensor. 4-15 B222/B224...
  • Page 4 Replace the SBU board. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) SBU communication error -001 SBU connection error The SBU connection cannot be detected at power on or recovery from the energy save mode. Insufficient power supply for SBU B222/B224 4-16 manuals4you.com manuals4you.com...
  • Page 5 Defective detection circuit on the BCU -003 Defective harness Replace the SBU. Replace the BCU. Replace the harness. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) IPU error The error result of self-diagnostic by the Taurus (ASIC on the IPU) is detected. 4-17 B222/B224...
  • Page 6 Serial Number Mismatch Serial number stored in the memory does not have the correct code. NVRAM defective BCU replaced without original NVRAM Check the serial number with SP5-811-002. If the stored serial number is incorrect, contact your supervisor. B222/B224 4-18 manuals4you.com manuals4you.com...
  • Page 7 Defective polygon motor Check or replace the harness. Replace the polygon motor. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Polygon motor error 3: XSCRDY signal error The SCRDY_N signal goes HIGH (inactive) while the laser diode is firing. 4-19 B222/B224...
  • Page 8 Replace the laser optics housing unit. Replace the IPU. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Laser synchronizing detection error: start position [K]: LD0 Laser synchronizing detection error: start position [K]: LD1 Laser synchronizing detection error: start position [Y]: LD0 B222/B224 4-20 manuals4you.com manuals4you.com...
  • Page 9 FGATE ON error: Bk The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K]. Defective ASIC (Lupus) Poor connection between controller and IPU. Defective IPU 4-21 B222/B224...
  • Page 10 The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [Y]. The PFGATE ON signal still asserts when the next job starts. See SC 230 for troubleshooting details. B222/B224 4-22 manuals4you.com manuals4you.com...
  • Page 11 The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [C]. The PFGATE ON signal still asserts when the next job starts. See SC 230 for troubleshooting details. 4-23 B222/B224...
  • Page 12 Check and reinstall the image transfer belt unit and PCUs. Check if each toner bottle has enough toner. Replace the ID sensor. Replace the image transfer belt unit. Replace the PCU(s). Replace the laser optics housing unit. B222/B224 4-24 manuals4you.com manuals4you.com...
  • Page 13 Details (Symptom, Possible Cause, Troubleshooting Procedures) Shutter overrun error 1: Close The shutter close sensor loses the "ON" signal after the shutter was closed. Defective motor Change of load to shutter motor Replace the shutter on the laser optics housing unit. 4-25 B222/B224...
  • Page 14 Defective shutter motor Defective shutter Shutter motor overload Defective IOB Check or replace the harness. Replace the shutter on the laser optics housing unit. Replace the shutter motor. Replace the shutter close sensor. Replace the IOB. B222/B224 4-26 manuals4you.com manuals4you.com...
  • Page 15 Broken harness(es) of the shutter open/close sensors Replace the shutter on the laser optics housing unit. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) AC charge output error [K] AC charge output error [M] AC charge output error [C] 4-27 B222/B224...
  • Page 16 Harness between TD sensor and PCU defective Defective TD sensor. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. Check the drawer connector. Replace the defective PCU. B222/B224 4-28 manuals4you.com manuals4you.com...
  • Page 17 TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) ± 0.2V Heat seal not removed from a new developer pack TD harness sensor disconnected, loose or defective TD sensor defective Harness between TD sensor and drawer disconnected, defective 4-29 B222/B224...
  • Page 18 Overload on the drum/development motor Defective drum/development motor Defective harness Shorted 24 V fuse on the PSU Defective interlock system Check or replace the harness. Replace the drum/development motor. Replace the 24V fuse on the PSU. B222/B224 4-30 manuals4you.com manuals4you.com...
  • Page 19 Image transfer unit motor error The motor LOCK signal is not detected for more than two seconds while the motor START signal is on. Motor overload Defective image transfer unit motor Replace the image transfer belt unit. Replace the IOB. 4-31 B222/B224...
  • Page 20 The machine detects the encoder sensor error. Defective encoder sensor Image transfer unit installation error Defective image transfer unit motor Check if the image transfer unit is correctly set. Replace the image transfer unit motor. Replace the image transfer unit. B222/B224 4-32 manuals4you.com manuals4you.com...
  • Page 21 BCU detects a short in the power pack 10 times at D(ac). Damaged insulation on the high-voltage supply cable Damaged insulation around the high-voltage power supply. Replace the high-voltage supply cable. Replace the high-voltage power supply unit. Replace the IOB. 4-33 B222/B224...
  • Page 22 High voltage leak Broken harness Defective drum unit or development unit Defective high voltage supply unit Check or replace the harness. Replace the drum unit or paper transfer unit. Replace the high voltage supply unit. B222/B224 4-34 manuals4you.com manuals4you.com...
  • Page 23 The thermistor output of the humidity sensor was not within the prescribed range (0.01V to 2.4V). Temperature and humidity sensor harness disconnected, loose, defective Temperature and humidity sensor defective Check the connector and harness. Replace the temperature/humidity sensor. 4-35 B222/B224...
  • Page 24 Too much paper in the tray Defective IOB Check if the paper is not loaded too much. Check if the bottom plate smoothly moves up and down manually. Check and/or replace the tray lift motor. Replace the IOB. B222/B224 4-36 manuals4you.com manuals4you.com...
  • Page 25 Defective tray motor or connector disconnection Defective end fence home position sensor or connector disconnection Defective upper limit sensor or connector disconnection Defective tray lift motor or connector disconnection Check the cable connections. Check and/or replace the defective component. 4-37 B222/B224...
  • Page 26 Defective lift sensor or connector disconnection For the LCT: Defective stack transport clutch or connector disconnection Defective tray motor or connector disconnection Defective end fence home position sensor or connector disconnection Check the cable connections. Check and/or replace the defective component. B222/B224 4-38 manuals4you.com manuals4you.com...
  • Page 27 Defective tray lift motor or connector disconnection Defective lift sensor or connector disconnection Check the cable connections. Check and/or replace the defective component. 4-39 B222/B224...
  • Page 28 Fusing fan error The IOB does not receive the lock signal 10 seconds after turning on the fusing fan. Defective fusing fan motor or connector disconnection Defective IOB Check the connector and/or replace the fusing fan motor. B222/B224 4-40 manuals4you.com manuals4you.com...
  • Page 29 The machine does not detect the fan motor lock signal for 2 seconds while the IH coil fan turns on. Disconnected harness Overload on the IH coil fan motor Defective IH coil fan motor Defective IOB Check or replace the harness. Replace the IH coil fan. Replace the IOB 4-41 B222/B224...
  • Page 30 The machine does not detect the fan motor lock signal for 2 seconds while the second duct fan turns on. Disconnected harness Overload on the second duct fan motor Defective second duct motor Defective IOB Check or replace the harness. Replace the second duct fan. Replace the IOB B222/B224 4-42 manuals4you.com manuals4you.com...
  • Page 31 Details (Symptom, Possible Cause, Troubleshooting Procedures) Fusing/Paper exit motor error The IOB does not receive the lock signal 10 seconds after turning on the fusing/paper exit motor. Motor overload Defective fusing/paper exit motor Replace the fusing/paper exit motor. 4-43 B222/B224...
  • Page 32 The heating roller temperature does not reach 80°C for 18 seconds after the IH inverter on. Dirty or defective thermopile Defective IH coil unit Check if the heating roller thermopile is firmly connected. Replace the thermopile. Replace the IH coil unit. B222/B224 4-44 manuals4you.com manuals4you.com...
  • Page 33 During stand-by mode or a print job, the detected heating roller temperature reaches 220 °C. Defective PSU Defective IOB Defective BCU Defective fusing control system Related SC code: SC 543 Replace the PSU. Replace the IOB. Replace the BCU. 4-45 B222/B224...
  • Page 34 39. Defective fusing relay Defective fusing relay circuit Shorted +24V fuse on the PSU Unstable power supply Check the power supply source. Replace the +24V fuse on the PSU. Replace the PSU B222/B224 4-46 manuals4you.com manuals4you.com...
  • Page 35 Defective ferrite roller HP sensor Defective ferrite roller motor Shorted +24V fuse on the PSU Defective IOB Replace the heating roller. Replace the ferrite roller HP sensor. Replace the ferrite roller motor. Replace the +24V fuse on the PSU. Replace the IOB. 4-47 B222/B224...
  • Page 36 The heating roller temperature does not reach 80°C for 13 seconds after the IH inverter on. Defective thermistor Defective IH inverter Related SC code: SC 542 Check if the heating roller thermistor is firmly connected. Replace the IH inverter. B222/B224 4-48 manuals4you.com manuals4you.com...
  • Page 37 Details (Symptom, Possible Cause, Troubleshooting Procedures) Heating roller overheat (hardware error) The heating roller thermistor detects 240°C or more. Defective PSU Defective IOB Defective BCU Defective fusing control system Replace the PSU. Replace the IOB. Replace the BCU. 4-49 B222/B224...
  • Page 38 Details (Symptom, Possible Cause, Troubleshooting Procedures) Pressure roller thermistor error The temperature measured by the thermistor does not reach 0 °C for 37 seconds. Loose connection of the thermopile Defective thermopile Check if the thermistor is firmly connected. Replace the thermistor. B222/B224 4-50 manuals4you.com manuals4you.com...
  • Page 39 Details (Symptom, Possible Cause, Troubleshooting Procedures) Pressure roller overheat 3 (software error) The detected pressure roller temperature stays at 215°C or more for 1 second. Defective PSU Defective IOB Defective BCU Replace the PSU. Replace the IOB. Replace the BCU. 4-51 B222/B224...
  • Page 40 When the fusing unit is not running in the ready condition, the pressure roller fusing lamp keeps ON full power for 180 seconds or more. Broken pressure roller fusing lamp Replace the pressure roller lamp. Replace the PSU. B222/B224 4-52 manuals4you.com manuals4you.com...
  • Page 41 IH inverter input voltage error The IH inverter detects 70V or less/140V or more for 10 seconds. Unusual input voltage Disconnected CN981 on the IH inverter Defective IH inverter Check CN981 on the IH inverter. Replace the IH inverter. 4-53 B222/B224...
  • Page 42 The IH inverter does not get the communication signal from the IOB. Broken connection between IH inverter and IOB Defective IH inverter Defective IOB Defective BCU Check the connection between IH inverter and IOB Replace the IH inverter. Replace the IOB. Replace the BCU. B222/B224 4-54 manuals4you.com manuals4you.com...
  • Page 43 The IH coil unit full power (1250W) continues for 220 seconds or more. Defective IH inverter Defective BCU Defective IOB Broken connection between IH inverter and IOB Defective thermopile Replace the IH inverter. Replace the BCU. Replace the IOB. Check the connection between IH inverter and IOB. Replace the thermopile. 4-55 B222/B224...
  • Page 44 Clogged IH inverter fan intake at the right rear cover Incorrect input paper type to the machine Check or clean the IH inverter fan intake. Set the correct paper type on the operation panel. Replace the IH inverter. Replace the IH inverter fan. B222/B224 4-56 manuals4you.com manuals4you.com...
  • Page 45 After the ARDF is detected, the break signal occurs or communication timeout occurs. Incorrect installation of ARDF ARDF defective IPU board defective External noise Check the cable connection of the ARDF. Shut out the external noise. Replace the ARDF. Replace the IPU board. 4-57 B222/B224...
  • Page 46 Replace the PSU if no power is supplied to peripherals. Replace the IOB or main board of peripherals. Replace the BCU. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) CSS communication error A communication error occurred during communication with the CSS. Communication line error Logging only. B222/B224 4-58 manuals4you.com manuals4you.com...
  • Page 47 The accounting device sends the controller the report that indicates a backup RAM error has occurred. Defective controller of the MF accounting device Battery error Turn the main switch off and on. Replace the controller board of the accounting device. Replace the battery. 4-59 B222/B224...
  • Page 48 Incorrect modem setting Dial up fails due to the incorrect modem setting. -004 Same as -001 Check and set the correct AT command (SP5819-160). -005 Communication line error The supplied voltage is not sufficient due to the defective B222/B224 4-60 manuals4you.com manuals4you.com...
  • Page 49 -002: Program execution error An unexpected error occurs when the modem (Cumin-M) tries to call the center with a dial up connection. Caused by a software bug No action required because this SC does not interfere with operation of the machine. 4-61 B222/B224...
  • Page 50 When the main power is turned on or the machine starts warming up from energy-saving mode, the controller does not receive a command signal from the controller. Loose connection Defective controller Defective controller board Check the connection between the BCU and controller. Replace the controller. Replace the BCU. B222/B224 4-62 manuals4you.com manuals4you.com...
  • Page 51 Check the condition of the controller board. Check the condition of the operation panel. Replace the controller board. Replace the operation panel. Turn the main switch off, wait for one second or more, and turn the main switch on. 4-63 B222/B224...
  • Page 52 Retry of RFID communication fails three times after the machine has detected the RFID communication error. Defective RFID reader and writer Disconnected ASAP I/F No memory chip on the toner cartridge Noise Replace the RFID controller board. Replace the toner cartridge. B222/B224 4-64 manuals4you.com manuals4you.com...
  • Page 53 The BCU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration. Loose connection Defective controller Defective BCU Check if the controller is firmly connected to the BCU. Replace the controller. Replace the BCU. 4-65 B222/B224...
  • Page 54 The I2C bus communication is not established due to an error other than a buffer shortage. Loose connection Defective IPU Defective LD controller board Turn the main switch off and on. Check the cable connection. Replace the laser optics-housing unit. Replace the IPU board. B222/B224 4-66 manuals4you.com manuals4you.com...
  • Page 55 HP sensor does not detect the home position of the pick-up roller. Defective pick-up roller HP sensor Defective pick-up motor Defective DF drive board Replace the DF drive board if the pick-up motor does not work correctly. Replace the pick-up motor. Replace the pick-up roller HP sensor. 4-67 B222/B224...
  • Page 56 Shift tray motor of the upper tray overloaded due to obstruction Check the connections and cables for the components mentioned above. Check for blockages in shift motor mechanism. Replace the shift tray HP sensor and/or shift motor Replace the finisher main board. B222/B224 4-68 manuals4you.com manuals4you.com...
  • Page 57 Staple jam Motor overload Defective stapler motor Check the connections and cables for the components mentioned above. Replace the HP sensor and/or stapler motor Replace the finisher main board. 4-69 B222/B224...
  • Page 58 (first detection: jam error, consecutive twice detection SC code). Motor overload Loose connection of the stapler home position sensor Loose connection of the stapler movement motor Defective stapler home position sensor Defective stapler movement motor B222/B224 4-70 manuals4you.com manuals4you.com...
  • Page 59 SC code. For the 2000/3000-sheet (booklet) finisher The rear stapler unit saddle-stitch motor does not start operation within the specified time. Motor overload Loose connection of the rear stapler motor Defective rear stapler motor Replace the front stapler motor. 4-71 B222/B224...
  • Page 60 Punch motor overload due to obstruction Check the connections and cables for the punch motor and HP sensor. Check for blockages in the punch motor mechanism. Replace the punch HP sensor and/or punch motor Replace the finisher main board. B222/B224 4-72 manuals4you.com manuals4you.com...
  • Page 61 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. Motor harness disconnected, loose, defective Defective motor Check the connections to the punch movement motor. Defective punch movement motor 4-73 B222/B224...
  • Page 62 Details (Symptom, Possible Cause, Troubleshooting Procedures) Bridge unit error The machine recognizes the finisher, but does not recognize the bridge unit. Defective connector Broken harness Check the connections between the bridge unit and the machine. Install a new bridge unit. B222/B224 4-74 manuals4you.com manuals4you.com...
  • Page 63 While the system program is running, other processes do not operate at all. Defective controller Software error Replace the controller. See Note 1 at the end of the SC table Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Fatal error [696E] Process error System completely down Defective RAM DIMM 4-75 B222/B224...
  • Page 64 Check and/or replace the ROM DIMM. Replace the controller. Kernel stop error The cache error trap occurs in the CPU. [4361] CPU cache error Replace the controller. Kernel stop error An error in the operation system (An error message is output.) B222/B224 4-76 manuals4you.com manuals4you.com...
  • Page 65 When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be fed back to a technical support center. SC code Detailed error code Program address [0702] [0709] CPU/Memory Error [070A] 4-77 B222/B224...
  • Page 66 Replace the controller board. SHM register error The initialization of bus connection or read for SHM fails. The register of SHM is different from specified value. [0B10] Defective connection bus Defective SHM Replace the controller board B222/B224 4-78 manuals4you.com manuals4you.com...
  • Page 67 When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more. Loose connection Defective HDD Defective controller Check that the HDD is correctly connected to the controller. Replace the HDD. Replace the controller. 4-79 B222/B224...
  • Page 68 The controller cannot recognize the standard NVRAM installed or detects that the NVRAM is defective. Loose connection Defective standard NVRAM Defective controller Check the standard NVRAM is firmly inserted into the socket. Replace the NVRAM. Replace the controller B222/B224 4-80 manuals4you.com manuals4you.com...
  • Page 69 Replace the SDRAM DIMM. Replace the controller. Resident memory error The SPD values in all RAM DIMM are incorrect or unreadable. Defective RAM DIMM [0202] Defective SPD ROM on RAM DIMM Defective 12C bus Replace the RAM DIMM. 4-81 B222/B224...
  • Page 70 The data stored in the optional RAM in Slot 1 does not match the data when reading. Composition error (Slot 1) [0402] The result of checking the composition data of the optional RAM in Slot 1 on the controller is incorrect. Not specified RAM DIMM installed Defective RAM DIMM B222/B224 4-82 manuals4you.com manuals4you.com...
  • Page 71 Replace the controller. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Wireless LAN card not detected The wireless LAN card is not detected before communication is established, though the wireless LAN board is detected. Loose connection Check the connection. 4-83 B222/B224...
  • Page 72 Replace the wireless LAN/Bluetooth card. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) USB interface error The USB interface cannot be used due to a driver error. Defective USB driver Loose connection Check the connection. Replace the USB board. B222/B224 4-84 manuals4you.com manuals4you.com...
  • Page 73 The HDD does not become ready within 30 seconds after the power is supplied to the HDD. Loose connection Defective cables Defective HDD Defective controller Check the connection between the HDD and controller. Check and replace the cables. Replace the HDD. Replace the controller. 4-85 B222/B224...
  • Page 74 While reading data from the HDD or storing data in the HDD, data transmission fails. Defective HDD Replace the HDD. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) HDD: Access error An error is detected while operating the HDD. Defective HDD Replace the HDD. B222/B224 4-86 manuals4you.com manuals4you.com...
  • Page 75 An error is detected in the SD card. For a file system error, format the SD card on your PC. For a device error, turn the mains switch off and on. Replace the SD card. Replace the controller. 4-87 B222/B224...
  • Page 76 Details (Symptom, Possible Cause, Troubleshooting Procedures) HDD mail transfer error An error is detected in the HDD at machine initialization. Defective HDD Power failure during an access to the HDD Initialize the HDD partition (SP5-832-008). Replace the HDD. B222/B224 4-88 manuals4you.com manuals4you.com...
  • Page 77 This can be caused by switching the machine off while it is operating. Log Data Error 1 -001 Damaged log data file in the HDD Initialize the HDD with SP5832-004. -002 Log Data Error 2 An encryption module not installed 4-89 B222/B224...
  • Page 78 Log Data Error 5 Installed NVRAM or HDD which is used in another machine -005 Reinstall the previous NVRAM or HDD. Initialize the HDD with SP5832-004. Log Data Error 99 -099 Other than the above causes Ask your supervisor. B222/B224 4-90 manuals4you.com manuals4you.com...
  • Page 79 Replace the file format converter. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Electric counter error Abnormal data in the counters. Defective NVRAM Defective controller Check the connection between the NVRAM and controller. Replace the NVRAM. Replace the controller. 4-91 B222/B224...
  • Page 80 FLUTE serial driver was detected, or BREAK signal from the other station was detected. Power outage at the EFI controller EFI controller was rebooted Connection to EFI controller loose B222/B224 4-92 manuals4you.com manuals4you.com...
  • Page 81 The management area or management file on the HDD is corrupted. Defective HDD Data inconsistency (e.g., caused by power failure) When SC 860-865 keep occurring: Follow the troubleshooting procedures. In other cases: Initialize the netfile partition. Initialize the hard disk. Replace the HDD. 4-93 B222/B224...
  • Page 82 Internal parameter incorrect, insufficient working memory. This SC is not displayed on the LCD (logging only). Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Undefined error Defective software program An error undetectable by any other SC code occurred B222/B224 4-94 manuals4you.com manuals4you.com...
  • Page 83 An option required by the application (RAM, DIMM, board) is not installed Nesting of the fax group addresses is too complicated Check the devices necessary for the application program. If necessary devices have not been installed, install them. Check that application programs are correctly configured. 4-95 B222/B224...
  • Page 84 SMC - Logging (SP5-990-004) Printer driver settings used when the problem occurs All data displayed on the screen (SC code, error code, and program address where the problem is logged.) Image file which causes the problem, if possible B222/B224 4-96 manuals4you.com manuals4you.com...

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B224