Repair/Upgrading; Return Procedure - Siemens SIPART PS2 Operating Instructions Manual

11.4

Repair/Upgrading

Send defective devices to the repairs department, together with information on the
malfunction and the cause of the malfunction. When ordering replacement devices, please
provide the serial number of the original device. You can find the serial number on the
nameplate.
See also
Technical support (Page 274)
11.5

Return procedure

Enclose the bill of lading, return document and decontamination certificate in a clear plastic
pouch and attach it firmly to the outside of the packaging.
Required forms
● Delivery note
● Return document (http://www.siemens.com/processinstrumentation/returngoodsnote)
● Decontamination declaration (http://www.siemens.com/sc/declarationofdecontamination)
The forms can be found on the Internet as well as in the documentation which comes with
the device.
SIPART PS2 with and without HART
Operating Instructions, 02/2016, A5E00074631-AB
with the following information:
– Product (item description)
– Number of returned devices/replacement parts
– Reason for returning the item(s)
With this declaration you warrant "that the device/replacement part has been carefully
cleaned and is free of residues. The device/replacement part does not pose a hazard for
humans and the environment."
If the returned device/replacement part has come into contact with poisonous, corrosive,
flammable or water-contaminating substances, you must thoroughly clean and
decontaminate the device/replacement part before returning it in order to ensure that all
hollow areas are free from hazardous substances. Check the item after it has been
cleaned.
Any devices/replacement parts returned without a decontamination declaration will be
cleaned at your expense before further processing.
Service and maintenance
11.4 Repair/Upgrading
241