Page 1 MP C2004 / C2504 Machine Code: D243 / D244 Field Service Manual July, 2016...
Page 3: Important Safety Notices
Important Safety Notices Warnings, Cautions, Notes In this manual, the following important symbols and notations are used. • A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in death or serious injury. • A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property.
Page 4 Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417. Safety Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine and peripheral power cords are unplugged.
Page 5 16. For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using replacement devices not designed for use with the machine could lead to a fire and personal injuries. 17. For machines installed with the ADF/ARDF: When a thick book or three-dimensional original is placed on the exposure glass and the ARDF cover is lowered, the back side of the ARDF rises up to accommodate the original.
Page 6: Handling Toner
2. Dispose of used toner, developer, organic photoconductors, and AIO unit in accordance with local regulations. (These are non-toxic supplies.) 3. Dispose of replaced parts in accordance with local regulations. 4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100 batteries per sealed box.
Page 7: Laser Safety
3. Always obey local laws and regulations if you need to dispose of a tank or the propylene glycol coolant. 4. The tank must never be emptied directly into a local drainage system, river, pond, or lake. 5. Contact a professional industrial waste disposal organization and ask them to dispose of the tank. Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field.
Page 8 WARNING: Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes. Safety Instructions for the Color Controller Fuse The color controller uses a double pole fuse. If this fuse blows, be sure to replace it with an identical fuse.
Page 9 3. Always remove used batteries from the work site and dispose of them in accordance with local laws and regulations regarding the disposal of such items.
Page 10: Symbols, Abbreviations And Trademarks
Symbols, Abbreviations and Trademarks Symbols, Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Symbol What it means Clip ring Screw Connector Clamp E-ring Flat flexible cable Timing belt Short edge feed [A] Long edge feed [B] Black Cyan...
Page 11: Trademarks
Adobe Systems Incorporated in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Firefox and Thunderbird are registered trademarks of the Mozilla Foundation.
Page 12 This product includes RSA BSAFE® Cryptographic software of EMC Corporation. RSA and BSAFE are registered trademarks or trademarks of EMC Corporation in the United States and other countries. The proper names of Internet Explorer 6, 7, and 8 are as follows: •...
Page 13 Microsoft® Windows® 10 Home Premium Microsoft® Windows® 10 Pro Microsoft® Windows® 10 Enterprise Microsoft® Windows® 10 Education • The product names of Windows Server 2003 are as follows: Microsoft® Windows Server® 2003 Standard Edition Microsoft® Windows Server® 2003 Enterprise Edition •...
Page 14: Table Of Contents
TABLE OF CONTENTS Symbols, Abbreviations and Trademarks......................1 Symbols, Abbreviations..........................1 Trademarks..............................2 1. Product Information Product Overview.............................35 Component Layout............................35 Paper Path..............................37 Drive Layout..............................40 Machine Codes and Peripherals Configuration....................42 Main Machine............................. 42 -17................................42 -18................................42 -19................................43 -21................................43 -22................................43 -26................................43 -27................................43 -29................................44 -65................................44 Options.................................
Page 15: Table Of Contents
Important Notice on Security Issues......................57 Installation Flow Chart..........................59 Accessory Check............................60 Installation Procedure..........................61 Removal of Packing Materials and Shipping Retainers..............61 For Machines with preinstalled SPDF: Removal of protective sheet..........67 Removal of PCDU Seals........................68 Attaching the Optical Cloth Pocket....................70 Attaching the Paper Exit Tray Parts....................
Page 16: Table Of Contents
Accessory Check............................119 Connecting to Main Machine Tray......................120 Connecting to Paper Feed Unit PB3220/PB3210................124 Connecting to Paper Feed Unit PB3150....................126 Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17)............129 Accessory Check............................129 Installation Procedure..........................129 Paper Feed Unit PB3150 (D694)........................ 135 Accessory Check............................
Page 17: Table Of Contents
Installation Procedure..........................174 Checking the Position of the Paper Exit Feeler................177 Side Tray Type M3 (D725).......................... 179 Accessory Check............................179 Installation Procedure..........................180 Bridge Unit BU3070 (D685)........................187 Accessory Check............................187 Installation Procedure..........................187 Booklet Finisher SR3220 (D3B9).........................195 Accessory Check............................195 Installation Procedure..........................196 Attaching the Proof Support Tray....................
Page 18: Table Of Contents
When You Forgot to Change the SP....................267 External Keyboard Bracket Type M19 (D3BR-10)..................269 Accessory Check............................269 Installation Procedure..........................269 Internal Options............................. 275 List of Slots..............................275 USB Device Server Option Type M19 (D3BC-28,-29)................276 Accessory Check............................276 Interface Board Surface........................277 Installation Procedure..........................278 What Do the LED Indications Mean?....................282 IP Address Setting............................283...
Page 19: Table Of Contents
Installation Procedure..........................299 Enhanced Security HDD Option Type M12 (D3A6-02)................302 Accessory Check............................302 Installation Procedure..........................302 After Installing the HDD........................306 Optional Counter Interface Unit Type M12 (B870-21)................308 Accessory Check............................308 Installation Procedure..........................309 Key Counter Bracket Type M3 (D739-09)....................312 Accessory Check............................312 Installation Procedure..........................312 Card Reader Bracket Type 3352 (D593-61)....................
Page 20: Table Of Contents
Accessory Check............................354 Installation Procedure..........................354 XPS Direct Print Option Type M19 (D3BC-24, -25, -26)................. 356 Accessory Check............................356 Installation Procedure..........................356 OCR Unit Type M13 (D3AC-23, -24, -25)....................358 Accessory Check............................358 Searchable PDF Function Outline......................358 Installation Procedure..........................358 Recovery Procedure..........................360 DataOverwriteSecurity Unit Type M19 (D3BS-03)...................
Page 21: Table Of Contents
Replacement Procedure of the PM Parts....................389 Method 1: By SP3701........................389 Method 2: By [PM Counter / New Unit Set] Menu..............390 After Installing the New PM Parts......................392 SP Descriptions..........................392 Preparation before Operation Check......................393 SP Descriptions..........................393 Operation Check............................394 PM Parts List..............................395 4.
Page 22: Table Of Contents
Proximity Sensor (Human Detection Sensor)...................415 Main Power Switch Cover........................416 Waste Toner Cover........................... 417 Inverter Tray............................... 418 Paper Exit Tray............................419 Paper Exit Cover............................419 Paper Exit Lower Cover..........................419 Paper Exit Front Cover..........................420 Inner Upper Cover............................ 421 Inner Lower Cover.............................421 Smart Operation Panel..........................423 Operation Panel Unit..........................
Page 23: Table Of Contents
Before Replacement......................... 453 Removing............................453 Installing a New Laser Unit......................454 Adjustment after Replacing the Laser Unit..................455 Polygon Mirror Motor..........................456 Adjustment after Replacing the Polygon Mirror Motor..............457 SP Descriptions............................457 PCDU................................459 PCDU................................459 Adjustment after Replacing the PCDU.....................461 PCU/Development Unit..........................462 Before Replacing a PCU........................
Page 24: Table Of Contents
When reinstalling the paper transfer roller..................492 Paper Transfer Roller Unit......................... 495 What to Do before Replacing the Paper Transfer Roller Unit............495 Replacement............................495 Fusing Entrance Sensor..........................498 TM/ID Sensor............................498 Before Replacing the TM/ID sensor....................498 Replacement procedure........................500 Adjustment after Replacing the TM/ID sensor................502 Temperature and Humidity Sensor......................
Page 25: Table Of Contents
Toner End Sensor............................529 Toner Bottle Drive Motor.......................... 530 K................................. 530 C.................................531 M................................531 Y................................. 532 ID Chip Contact Board..........................532 K................................. 532 C.................................533 M................................533 Y................................. 534 Transport Coil Unit.............................535 Y................................. 535 M................................538 C.................................539 K................................. 539 Fusing Unit..............................541 Fusing Unit..............................541 Fusing Entrance Guide Plate........................542 Cleaning the Fusing Entrance Guide Plate..................
Page 26: Table Of Contents
Thermopile Unit............................554 Pressure Roller HP Sensor......................... 555 Fusing Exit Drive Solenoid........................556 Paper Exit................................557 Paper Exit Unit............................557 Paper Exit Solenoid........................... 557 Paper Exit Sensor............................558 Reverse Sensor............................560 Reverse Motor............................561 Fusing Exit Sensor............................562 Paper Feed..............................564 Paper Feed Unit............................564 1st Paper Feed Unit..........................
Page 27: Table Of Contents
Duplex Exit Sensor............................ 595 Electrical Components...........................597 Overview..............................597 Printed Circuits/Parts inside the Controller Box................597 Printed Circuits behind the Controller Box..................598 Printed Circuit/Parts inside the Power Box..................599 Printed Circuits behind the Power Box.................... 599 Controller Box Cover..........................600 IPU................................600 BCU................................
Page 28: Table Of Contents
Paper Exit Cooling Fan..........................628 Fusing Exhaust Fan............................ 629 Toner Supply Cooling Fan........................630 PSU Cooling Fan............................631 Controller Box Cooling Fan........................632 Image Adjustment............................633 Auto Color Calibration..........................633 Scanning..............................634 Scanner Sub-scan Magnification....................635 Scanner Leading Edge and Side-to-side Registration..............635 ARDF................................636 ARDF Side-to-side, Leading Edge Registration and Trailing Edge..........636 ARDF Sub-scan Magnification......................
Page 29: Table Of Contents
Judgment for Type of Color Registration Error................654 5. System Maintenance Service Program Mode..........................665 Entering SP Mode............................665 Exiting SP Mode............................666 Types of SP Modes............................666 SP Mode Button Summary....................... 667 Switching Between SP Mode and Copy Mode for Test Printing..........668 Selecting the Program Number.......................
Page 30: Table Of Contents
Downloads the latest package......................703 Judgement of ARFU.......................... 703 Update Process..........................705 Checking the ARFU Result........................708 Checking the Result Using the Logging Data..................708 Related SP..............................708 Updating JavaVM............................713 Creating an SD Card for Updating......................713 Updating Procedure......................... 713 List of Error Messages........................714 NVRAM Data Upload/Download......................
Page 31: Table Of Contents
Exporting Device Information......................734 Importing Device Information......................735 SP Data Import/Export..........................736 Data that can be imported and exported..................736 Exporting Device Information......................737 Importing Device Information......................738 Possible solutions for import/export problems..................739 Card Save Function............................742 Overview..............................742 Card Save:............................742 Procedure..............................742 Error Messages............................745 6.
Page 32: Table Of Contents
Service Call 501-584...........................807 SC500 (Engine: Paper transport 1: Paper Feed, Duplex, Transport)...........807 SC500 (Engine: Fusing)..........................819 Fusing Sleeve (Center) Error (SC54*-**)..................822 Fusing Sleeve (Edge) Error (SC55*-**)..................831 Pressure Roller Thermistor (Center) Error (SC56*-**)..............839 Pressure Roller Thermistor (Edge) Error (SC57*-**)..............844 Pressure Roller Thermistor (Full-bleed edge) Error (SC58*-**)..........848 Service Call 620-687...........................853 SC600 (Engine: Communication and Others)..................853 SC600 (Controller)...........................
Page 33: Table Of Contents
When SC670 (Engine start up error) is displayed................. 977 Causes............................... 977 Solutions............................977 When SC672 (Controller start up error) Is Displayed................978 Symptom............................978 Causes............................... 979 Solutions............................979 [A]: LEDs on the controller board....................981 [B]: Abnormal mode: LEDs on the controller board...............982 [C]: Reconnecting and replacing the USB cable................
Page 34: Table Of Contents
Jam................................1012 Bypass No Feeding: Cause Code 008..................1012 Tray 1 Transport Sensor: Late Jam : Cause Code 011...............1013 Tray 2 Transport Sensor : Late Jam : Cause Code 012..............1015 Registration Sensor : Late Jam : Cause Code 017..............1016 Fusing Entrance Sensor : Late Jam : Cause Code 018............... 1016 Fusing Exit Sensor : Late Jam : Cause Code 019................
Page 35: Table Of Contents
Paper transfer unit open/close LED not lit and paper transfer unit open........1041 Paper transfer unit open/close LED not lit..................1041 Paper transfer unit open/close LED always lit................1042 Troubleshooting for Finishing Options.......................1044 Finisher Registration Adjustment For Booklet Finisher SR3220 (D3B9)..........1044 Finisher Jogger Problem (For Booklet Finisher SR3220 (D3B9)............1047 Early Tray Full Detection Mylar for Internal Finisher SR3130 (D690)..........1047 Pasting the Mylar ..........................
Page 36: Table Of Contents
Image Processing........................... 1077 Process Control..........................1078 Laser Exposure..........................1078 PCDU (Photo Conductor and Development Unit)............... 1078 Waste Toner........................... 1079 Image Transfer and Paper Transfer....................1079 Feed / Transport Part........................1080 Fusing.............................. 1081 Electrical Parts..........................1082 Exterior Cover / Air Flows (Fan Control)..................1083 Drive Parts............................1084 Others..............................1084 Component Layout............................
Page 37: Table Of Contents
Scanner Carriage Storage Control....................1103 Document Size Detection......................1103 Improved Tolerance to Black Lines When Paper Passes through ARDF/SPDF......1106 Difference between Non-contact Transport and Contact Transport in DF Scanning....1109 Anti-Condensation Heater......................1110 Image Processing............................1111 Mechanism.............................. 1111 SBU..............................1111 IPU..............................1112 Laser Exposure.............................1114 Overview..............................
Page 38: Table Of Contents
[Color Registration] in User Tools (SP2-111-004) ..............1128 MUSIC Error Judgment .........................1129 Real Time Process Control........................1130 IBACC..............................1131 Outline.............................1131 Operation Timing........................... 1131 Patch Pattern........................... 1131 SP Descriptions..........................1132 PCDU (Photo Conductor and Development Unit)..................1135 Overview..............................1135 Mechanism (PCU)...........................1135 Drum Drive............................1135 Charge............................
Page 39: Table Of Contents
Waste Toner Bottle Set Detection....................1148 Waste Toner Drive......................... 1148 Waste Toner Recovery Path (PCU/Image Transfer Unit)............1148 Waste Toner Bottle Full Detection....................1149 Waste Toner Cover........................1150 Image Transfer and Paper Transfer......................1152 Overview..............................1152 Image Transfer Unit........................1152 Paper Transfer Unit.........................1153 Image Transfer Unit mechanism......................1153 Drive Mechanism...........................
Page 40: Table Of Contents
Paper Dust Removal Mechanism....................1170 Bypass Feed Section..........................1172 Bypass Feed Paper/ Separation Mechanism................1172 Bypass Feed Paper Size Detection....................1173 Bypass Feed Paper End Detection....................1173 Bypass Paper Feeder Drive......................1173 Duplex Section............................1174 Transport Inversion Mechanism....................1174 Duplex Drive...........................1175 Interleave Mechanism........................1175 Paper Exit Unit............................
Page 41: Table Of Contents
SBU..............................1199 LDB..............................1200 BCU..............................1200 IPU..............................1200 MSENS1 (Proximity Sensor (Human Detection Sensor), MSENS2 (Proximity Sensor (Human Detection Sensor) Board)......................1200 IOB..............................1200 FCU..............................1200 OPU..............................1200 HVP (Composite High-Voltage Power Supply TTS/CB).............1200 PSU..............................1201 Anti-condensation Heater for Scanner, PCDU, and Paper Feed Tray..........1201 Circuit Configuration........................1201 Exterior Cover/ Air Flows (Fan Control)....................
Page 42 Sensor Operation........................... 1219 Operation Modes........................... 1219 User Tool..............................1220 Related SC Codes...........................1220 Related SP Code............................. 1221...
Page 44: Product Overview
1. Product Information Product Overview Component Layout • For details about electrical components layout, refer to page 1086 "Component Layout".
Page 45 1. Product Information Description Description Scanner Unit Paper Feed Unit Paper Exit Unit Waste Toner Unit Fusing Unit Laser Exposure Unit Paper Transfer Unit PCDU Duplex Unit Image Transfer Unit...
Page 46: Paper Path
Product Overview Paper Path Description Description SPDF DF3100 Booklet Finisher SR3220 Bridge Unit BU3070 Paper Feed Unit PB3220/PB3210...
Page 47 1. Product Information Description Description ARDF DF3090 Paper Feed Unit PB3220/PB3210 Internal Finisher SR3130...
Page 48 Product Overview Description Description Platen Cover PN2000 Side Tray Type M3 Paper Feed Unit PB3150 1 Bin Tray BN3110 Caster Table Type M3...
Page 49: Drive Layout
1. Product Information Drive Layout Description Description Paper feed motor Toner bottle drive motor (M) Duplex/ Bypass motor Toner bottle drive motor (Y) Transport motor Scanner motor Registration motor Toner supply motor (Y)
Page 50 Product Overview Description Description Paper transfer contact and release motor Toner supply motor (M) Fusing motor Toner supply motor (C) Paper exit /Pressure release motor Toner supply motor (Bk) Duplex entrance motor Development motor: CMY Reverse motor PCU Motor: CMY Toner bottle drive motor (Bk) Development solenoid Toner bottle drive motor (C)
Page 51: Machine Codes And Peripherals Configuration
1. Product Information Machine Codes and Peripherals Configuration Main Machine Area Power North America/ Central, South America 120V/60Hz North America GSA models 120V/60Hz Taiwan 110V/60Hz China 220-240V/50-60Hz China 220-240V/50-60Hz Korea Narajanta model 220V/60Hz Europe/ Middle, Near East 220-240V/50-60Hz Korea 220V/60Hz Asia/Pacific/ Central, South America 220-240V/50-60Hz Europe/ Middle, Near East...
Page 52 Machine Codes and Peripherals Configuration Machine Code Product Name D243 MP C2004SP FC: 20cpm/BW: 20cpm ARDF 3090 Std. D244 MP C2504SP FC: 25cpm/BW: 25cpm Machine Code Product Name D243 MP C2004SP FC: 20cpm/BW: 20cpm None D244 MP C2504SP FC: 25cpm/BW: 25cpm Machine Code Product Name D243...
Page 53: Options
1. Product Information Machine Code Product Name D243 MP C2004SP FC: 20cpm/BW: 20cpm None D244 MP C2504SP FC: 25cpm/BW: 25cpm Machine Code Product Name D243 MP C2004ASP FC: 20cpm/BW: 20cpm SPDF 3100 Std. D244 MP C2504ASP FC: 25cpm/BW: 25cpm Options Product Name Code SPDF DF3100...
Page 54 Machine Codes and Peripherals Configuration Product Name Code IEEE 1284 Interface Board D3C0 Type M19 XPS Direct Print Option Type D3BC USB Device Server Option D3BC Type M19 PostScript3 Unit Type M19 D3BD Camera Direct Print Card Type D3BD File Format Converter Type D3BR DataOverwriteSecurity Unit D3BS...
Page 55 D700 ARDF DF3090 D779 Handset HS3020 D739 Marker Type 30 H903 ADF Handle Type C D593 RICOH e-Sharing Box D668 SD Card for Fonts Type D D641 Unicode Font Package for B869 SAP(R) 1 License Unicode Font Package for B869...
Page 56: Diagram
Machine Codes and Peripherals Configuration Product Name Code Enhanced Security HDD Option D3A6 Type M12 OCR Unit Type M13 D3AC Diagram Item Code Remarks Banner Paper Guide Tray Type D3BF-00 Common (D238/D239/D240/ D241/D242) Paper Feed Unit PB3150 D694-17, -21 Caster Table Type M3 D178-02...
Page 57 1. Product Information Item Code Remarks Paper Feed Unit PB3210 (EU) D787-17 Common Paper Feed Unit PB3220 (NA, D787-18, -22 (D176/D177/D237) Asia, KOR, TWN, CHN) 1 Bin Tray BN3110 D3CQ-17, -21 Common (D238/D239/D240/ D241/D242) Bridge Unit BU3070 D685-18, -22 Internal Shift Tray SH3070 D691-17, -21 Side Tray Type M3 D725-18, -22...
Page 58: Specifications
Specifications Specifications See "Appendices" for the following information: • Machine Specifications • Software Accessories • Supported Paper Sizes • Option Specifications...
Page 59 1. Product Information...
Page 60: Installation Requirements
2. Installation Installation Requirements Environment Temperature Range: 10°C to 32°C (50°F to 90°F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight.) Ventilation: Room air should turn over at least 30 m /hr/person...
Page 61: Machine Level
2. Installation 1. Avoid areas exposed to sudden temperature changes: 1) Areas directly exposed to cool air from an air conditioner. 2) Areas directly exposed to heat from a heater. 2. Do not place the machine where it will be exposed to corrosive gases. 3.
Page 62: Machine Dimensions
Put the machine near the power source with the clearance shown above. • Main Machine Occupation Dimensions (W x D): 1187 mm (46.7") x 1535 mm (60.4") Machine Dimensions In the following figure, MP C2504 is equipped with Paper Feed Unit PB3220/PB3210, Bridge Unit BU3070 and Finisher SR3220.
Page 63 2. Installation 1,155 mm / 45.47" (when equipped with ARDF) 1,205 mm / 47.44" (when equipped with SPDF) 125 mm / 4.92" (when equipped with ARDF) 175 mm / 6.89" (when equipped with SPDF) 1,030 mm / 40.55" 1,162 to 1,247 mm / 45.7" to 49.1" 575 to 660 mm / 22.63"...
Page 64: Model -27, -29, -65 (220–240 V)
Installation Requirements 668 mm / 26.29" 587 mm / 23.11" 738 mm / 29.05" 685 mm / 26.96" Model -27, -29, -65 (220–240 V) Models equipped with the ARDF (W × D × H up to ARDF): 587 × 685 × 913 mm (23.2 × 27.0 × 36.0 inches) Models equipped with the SPDF (W ×...
Page 65: Power Requirements
2. Installation Power Requirements • Insert the plug firmly in the outlet. • Do not use an outlet extension plug or cord. • Ground the machine. Input Voltage Level Power supply Rated current Destination Permissible voltage fluctuation voltage consumption Image quality guaranteed: 108 V (120 V - 10%) to 138 V (127 V + 8.66%) 120 to 127 V 12 A or more...
Page 66: Main Machine Installation
Main Machine Installation Main Machine Installation Important Notice on Security Issues In order to increase the security of the MFP, and to ensure that the customer sets the administrator password, an administrator set/change prompt display is shown up at the first power-up. •...
Page 67 2. Installation 2. Press and hold the button [A] located at the left side of the operation panel and "Check Status [B]" at the same time.
Page 68: Installation Flow Chart
Main Machine Installation Installation Flow Chart Put the machine on the paper feed tray (1 tray/2 trays) first, then install the machine and other options. You need Paper Feed Unit PB3220/PB3210 (D787) to align the paper transport path if you want to install Booklet Finisher SR3220 (D3B9).
Page 69: Accessory Check
2. Installation Accessory Check Description Q’ty Power Cord Cap for scanner lock End Fence Image Transfer Front Cover Decal - Paper Tray Decal - Original Table for DF Decal - Caution : Original : Multi Language Cleaning Cloth Cleaning Cloth Holder Plate –...
Page 70: Installation Procedure
Main Machine Installation Description Q’ty Caution: CE (EU only) NFC Tag Bluetooth decal (for NA, EU, AA) Installation Procedure • Remove the tape from the development units before turning the main power ON. The development units can be severely damaged if the tape is still attached. Removal of Packing Materials and Shipping Retainers Remove the machine from the box, and check the items in the package.
Page 71 2. Installation • When you lift the machine, hold the correct parts, as shown in the photo below. • Do not hold any other parts of the machine when lifting it, because this might deform the machine or break the exterior covers Remove the orange tapes and retainers on the outside.
Page 72 Main Machine Installation For a model on which SPDF DF3100 is preinstalled, remove the orange tapes and retainers on the SPDF. For a model on which ARDF DF3090 is preinstalled, remove the orange tapes and retainers on the ARDF.
Page 73 2. Installation Remove the paper size decal [A] on the exposure glass.
Page 74 Main Machine Installation Remove the orange tapes on the scanner shipping locks. Remove the two scanner shipping locks [A] by rotating them 90 degrees counter clockwise. SC120 is displayed when the machine is turned ON with the shipping lock attached. •...
Page 75 2. Installation Attach the two caps [A] provided with the machine. Pull out the 1st/2nd paper trays, remove the orange tape. Remove the scanner support [A].
Page 76: For Machines With Preinstalled Spdf: Removal Of Protective Sheet
Main Machine Installation Open the front cover, and store the scanner support [A] in the storage location. • Underneath the bracket [A] is the storage location for the factory setting sheet. For Machines with preinstalled SPDF: Removal of protective sheet Open the SPDF.
Page 77: Removal Of Pcdu Seals
2. Installation Close the pressure plate sheet [A]. Close the SPDF. • If the protective sheet remains in the SPDF, a paper jam will be detected. Removal of PCDU Seals • Automatic initial adjustment will be done even if the seal was not removed correctly. But toner from a PCDU that still has the seal will not be able to reach the ITB, and will not be transferred to printouts and copies.
Page 78 Main Machine Installation Pull out the seals [A] for Y, M, C, and Bk. Rotate the ITB contact lever [A] clockwise, and set it to the position in the following picture. Attach the image transfer front cover [A] with the two screws (M3×8; provided with the accessories).
Page 79: Attaching The Optical Cloth Pocket
2. Installation Attaching the Optical Cloth Pocket Clean the adhesive surface of the optical cloth pocket with an alcohol-soaked cloth. Attach the optical cloth pocket [A] to the left side of the scanner and put the optical cloth into the pocket. Attaching the Paper Exit Tray Parts Attach the part [A] to the paper exit tray.
Page 80: Attaching The Decals
Main Machine Installation • It holds contact with the surface of the ejected paper and is still movable. Paper will get jammed in the following cases. • The paper exit feeler does not function due to obstacles (such as cables). •...
Page 81 2. Installation 1: Original Set Decal 2: ADF Caution Decal 3: Paper Size Tray Number Decal 4: Brand Logo for Smart Operation Panel 5: Brand Logo for Front cover...
Page 82: Toner Bottle Installation And Login Password Setting
Main Machine Installation Location for each decal Toner Bottle Installation and Login Password Setting Open the front cover. Shake the toner bottle (Bk) 7 to 8 times.
Page 83 2. Installation Remove the toner bottle protection cap [A]. Push the toner bottle into the machine slowly. Set the toner bottles (Y, M, and C) in the same way. Close the front cover. Connect the power cord to the machine. •...
Page 84 Main Machine Installation • Password change display appears. If you want to skip this screen, SP5-755-002 (Display Setting: Hide Administrator Password Change Scrn) allows you to skip it. Refer to page 57 "Important Notice on Security Issues". • When Supervisor/ Administrator 1-4 passwords are configured via network, the "Change Supervisor login password"...
Page 85: For Machines With Preinstalled Ardf: Fax Stamp Installation (Option)
2. Installation Change the administrator 1 login password. Input the password, and then press [OK]. Confirm the password, and then press [OK]. After the toner initialization is completed, the machine beeps, and the following message is displayed. Turn the machine OFF/ON. •...
Page 86 Main Machine Installation Open the ARDF original cover and stamp holder [A]. Install the fax stamp [A] provided with the machine. Close the holder. Make sure that it is pushed in to the position where the marks on the holder and the exterior cover face each other.
Page 87: Image Quality Test/ Settings
2. Installation Image Quality Test/ Settings Before Test • Perform the image quality test after installing all peripherals • Confirm that there are no accessories (such as screws and clamps) left inside the main machine and peripherals Loading Paper Turn ON the main power. Check that the operation panel shows "No Paper"...
Page 88 Main Machine Installation 4. Put 10 sheets of white paper on the test chart. This ensures the precise ACC adjustment. 5. Close the SPDF/ARDF or the platen cover. 6. Press "Start Scanning" on the LCD. Then, the machine starts the ACC. - Printer mode - 1.
Page 89 2. Installation 8. Repeat steps 1 to 7 until all the ACC test patterns have been printed. Exit the User Tools mode. Press the “Document Server” icon. Or press and hold the [A] key and "Check Status [B]" at the same time until the number keyboard screen is displayed.
Page 90: Checking The Copy Image With The Test Chart
Main Machine Installation • If failure, execute SP2-111-004 once more and check the result again. • Fix the color registration errors, referring to page 654 "Judgment for Type of Color Registration Error". Also, results for each color can be checked with SP2-194-010 to 013 (MUSIC Execution Result: Error Result C, M, Y, K).
Page 91: Auto Remote Firmware Update Settings
2. Installation • SP1-002-002 (Side-to-Side Registration: Paper Tray 1) • SP1-002-003 (Side-to-Side Registration: Paper Tray 2) • SP1-002-006 (Side-to-Side Registration: Duplex) If optional paper trays is installed, do the following SPs as well: • SP1-002-004 (Side-to-Side Registration: Paper Tray 3) •...
Page 92 RC Gate Type BN1 does not support 2048 bit encryption level communication with Ricoh devices (HTTPS Managed device). Therefore, device cannot be registered under RC Gate Type BN 1 in this case. 2) Ricoh device (HTTPS Managed) that supports only 512 bit encryption level is registered as external appliance.
Page 93 Only one encryption level can be set for an external appliance for its communication with imaging devices. If a 512 bit encryption level Ricoh device (HTTPS Managed) is registered, the external appliance as well as other devices must also use 512 bit encryption level even if 248 bit encryption is supported on those devices.
Page 94 Main Machine Installation Check the user’s network environment and, as required, specify the proxy server settings in the following SPs: • SP5-819-062 (Use Proxy DFU(SSP)) 1: Use / 0: Not use • SP5-816-063 (Use Proxy DFU(SSP)) • SP5-816-064 (Proxy Port Number) •...
Page 95 2. Installation Friday: bit 2 Saturday: bit 1 Sunday: bit 0 e.g.) Prohibited on Mon., Fri., Sat., and Sun.: 0x47 (01000111) They can be specified also via Web Image Monitor logged in as the machine administrator from Device. Management>Configuration>Device Setting>Auto Firmware Update. •...
Page 96 • If the access to the global server is restricted, request the network administrator (customer) to permit the following FQDN name for communication. - FQDN: p-rfu-ds2.support.ricoh.com • SP5-886-116 (Auto Update Prohibit Term Setting) displays the scheduled date and time of the next ARFU.
Page 97 2. Installation Click "Auto Firmware Update". • Turn the main power OFF and back ON again after setting SP5-886-111 (AutoUpdateSetting) to "1(ON)". "Auto Firmware Update" will appear in the menu list of the Web Image Monitor. In the applicable items, specify the times and days of the week to prohibit updating. Select the check boxes of the applicable days of the week to prohibit updating on that day...
Page 98: Enabling The Copy Data Security Function
Main Machine Installation Enabling the Copy Data Security Function The Copy Data Security function is installed in the IPU as standard for this machine. Enable this function in User Tools when installing the machine. Press [User Tools] icon on the HOME screen. Select [Machine Features] >...
Page 99 2. Installation SP No. Function Default SP5-045-001 Specifies if the counting method used in meter charge mode "1": Prints is based on developments, prints, or coverage. Counter method SP5-104-001 (SSP) "0":Single Specifies whether the counter is doubled for A3/DLT paper. A3/DLT double count counting SP5-812-001 and...
Page 100: Moving The Machine
Main Machine Installation Value Mode Descriptions Color Total Counter B&W Total Counter Coverage Count (YMC) Color Coverage Counter 1 (YMC) Color Coverage Counter 2 (YMC) Color Coverage Counter 3 (YMC) Installation is now completed. Moving the Machine This section shows you how to manually move the machine from one floor to another floor. Before turning off the main power, make sure 100% is shown as available memory on the screen if the fax option is installed.
Page 101 2. Installation • SP descriptions • SP4-806-001 (Scanner carriage storage operation) (SSP) Moves the scanner carriage to the shipping lock position. Attach the scanner shipping locks and fix the scanner carriage after executing SP4-806-001. • Do not push the center part of the rear cover. Do not hold the covers of the stabilizers. •...
Page 102: Cautions Upon Lashing
Main Machine Installation • Hold 4 corners on the bottom base when holding the machine with the optional paper feeding tray joined to the main machine. Do not hold any other parts. Cautions upon Lashing Position the machine so that its left side faces the wall. Make sure to put cushioning in between.
Page 103 2. Installation...
Page 104: Anti-Condensation Heater (Scanner, Pcdu)
Anti-Condensation Heater (Scanner, PCDU) Anti-Condensation Heater (Scanner, PCDU) • Unplug the machine power cord before starting the following procedure. • Do the following procedure not to damage any harnesses. • Check that harnesses are not damaged or pinched after installation. Anti-Condensation Heater (Scanner) •...
Page 105 2. Installation (2) Electrical components Description Q’ty Remarks TAPPING SCREW M3X6 Parts Number: D2386650 CLAMP Electrical parts set for Scanner and HARNESS: SCANNER/PCU Drum heater is common between NA/EU PCB: DHB HARNESS :DC: DHB HARNESS :AC: DHB...
Page 106 Anti-Condensation Heater (Scanner, PCDU) Installation Procedure Remove the rear cover [A]. Remove the rear lower cover [A]. Remove the power supply box [A] ( x6, Among them, tapping screw x1)
Page 107 2. Installation Release the 5 clamps. Remove the HVP-CB with bracket [A] (Hook x2).
Page 108 Anti-Condensation Heater (Scanner, PCDU) Connect the combined Blue/White harness to the back frame [A]. • The harness will be connected to the relay board. See the details in step 8. Reinstall the HVP-CB unit and power supply box.
Page 109 2. Installation Secure the relay board to the main machine and connect the Blue/White harness to the socket on the board ( × 1, × 3). Connect the harnesses on the relay board to the sockets on the PSU. • Two types of harnesses are packed with the heater. Both the Blue/White one [A] and the Gray one [B] must be connected as shown below.
Page 110 Anti-Condensation Heater (Scanner, PCDU) Remove the right rear cover [A] ( x4, among them, tapping screw x1) Remove a screw. Remove the scanner right cover [A]. Remove the hook at the upper part, and then slide the cover in the rear direction.
Page 111 2. Installation Route the harness around the outside of the PSU and pull the harness out of the electrical box through the hole [A] ( x 4).
Page 112 Anti-Condensation Heater (Scanner, PCDU) Route the harness in the direction of the scanner ( x 6). • Fasten the clamp between the bindings of the harness at the location indicated by the red circle. Attach the connector to the frame. Connect it to the heater harness in step 25.
Page 113 2. Installation Remove the scale [A] Remove the sheet-through exposure glass [A]...
Page 114 Anti-Condensation Heater (Scanner, PCDU) Remove the rear scale [A] Remove the left scale and exposure glass [A] • The exposure glass and the left scale are attached with double-sided tape. Move the scanner carriage to the right.
Page 115 2. Installation Attach the heater [B] to the bracket [A] provided with the accessories ( × 2). Remove the release paper [A] on the back side of the bracket, and secure the heater [B] with the seal, aligning it with the boss on the frame. Pull the harness [A] out of the frame hole.
Page 116 Anti-Condensation Heater (Scanner, PCDU) Attach the heater cover [A] ( × 1). Connect the heater harness that was pulled out of the frame hole to the connector which was mounted in step 15. Reattach all the removed covers.
Page 117: Anti-Condensation Heater (Pcdu)
2. Installation Anti-Condensation Heater (PCDU) • This option is provided as a service part. • If you want to install Anti-Condensation Heater (PCDU), electrical parts (1) and heater for PCDU (2) should be ordered. Accessory Check (1) Electrical parts Description Q’ty Remarks TAPPING SCREW M3X6...
Page 118 Anti-Condensation Heater (Scanner, PCDU) Installation Procedure Remove the rear cover [A]. Remove the rear lower cover [A]. Remove the power supply box [A] ( x6, Among them, tapping screw x1)
Page 119 2. Installation Release the 5 clamps. Remove the HVP-CB with bracket [A] (Hook x2).
Page 120 Anti-Condensation Heater (Scanner, PCDU) Connect the combined Blue/White harness to the back frame [A]. • The harness will be connected to the relay board. See the details in step 8. Reinstall the HVP-CB unit and power supply box.
Page 121 2. Installation Secure the relay board to the main machine and connect the Blue/White harness to the socket on the board ( × 1, × 3). Connect the harnesses on the relay board to the sockets on the PSU. • Two types of harnesses are packed with the heater. Both the Blue/White one [A] and the Gray one [B] must be connected as shown below.
Page 122 Anti-Condensation Heater (Scanner, PCDU) Remove the right rear cover [A] ( x4, among them, tapping screw x1) Remove a screw. Remove the scanner right cover [A]. Remove the hook at the upper part, and then slide the cover in the rear direction.
Page 123 2. Installation Route the harness around the outside of the PSU and pull the harness out of the electrical box through the hole [A] ( x 4).
Page 124 Anti-Condensation Heater (Scanner, PCDU) Route the harness in the direction of the scanner ( x 6). • Fasten the clamp between the bindings of the harness at the location indicated by the red circle.
Page 125 2. Installation Attach the connector to the frame. Remove Feed Trays 1 and 2. The connecter cover located inside the machine [A] ( × 1).
Page 126 Anti-Condensation Heater (Scanner, PCDU) Temporarily tighten a screw at the top ( M3x8: x1). Install the heater [A] by connecting the connector to the inside of the machine, then tighten the screw completely. • Hold the heater against the inside during final tightening. Reinstall the connector cover ( ×...
Page 127 2. Installation Attach the warning decal [A]. Reassemble the machine. Connect the power cord, and then check that the heater is being powered and heated.
Page 128: Anti-Condensation Heater For Paper Feed Trays
Anti-Condensation Heater for Paper Feed Trays Anti-Condensation Heater for Paper Feed Trays • Unplug the machine power cord before starting the following procedure. • Do the following procedure not to damage any harnesses. • Check that harnesses are not damaged or pinched after installation. Accessory Check Anti-Condensation Heater (Service Option) for Main Machine Description...
Page 129: Connecting To Main Machine Tray
2. Installation Connecting to Main Machine Tray Remove the rear cover [A]. Remove the rear lower cover [A]. Attach PCB: DHB ( X 3).
Page 130 Anti-Condensation Heater for Paper Feed Trays Connect the two harnesses between "PCB: DHB" and "PSU". • Red dashed circled cable is only white for NA, red for EU/AA. Connect connector 1. Connect connector 2 to the harness already attached.
Page 131 2. Installation Attach connector 3 for the optional paper bank. • This cable is only white for NA/EU/AA. Remove trays 1 and 2 from the machine.
Page 132 Anti-Condensation Heater for Paper Feed Trays Connect the connector of the heater to the main machine. Install the heater inside the machine ( x 1).
Page 133: Connecting To Paper Feed Unit Pb3220/Pb3210
2. Installation Reattach trays 1 and 2. Connecting to Paper Feed Unit PB3220/PB3210 Perform Steps 1 to 7 of page 120 "Connecting to Main Machine Tray". Pull out the 1st and 2nd paper feed trays of the paper feed unit. Pass the harness of the heater [A] for the optional paper feed unit through the hole in the inner rear frame of the optional paper feed unit, and then attach it ( x1).
Page 134 Anti-Condensation Heater for Paper Feed Trays Remove the rear cover [A] of the optional paper feed unit. Remove the bracket [A] on the bottom of the main unit ( x1). The removed bracket can be discarded.
Page 135: Connecting To Paper Feed Unit Pb3150
2. Installation Connect the PFU harness [A] of the optional paper feed unit to the relay harness [B] of the main unit and the heater harness [C] ( x4). Reinstall the removed parts and covers. Connect the power supply cord and turn ON the main power. Do the following two steps to set the anti-condensation heater to be constantly ON.
Page 136 Anti-Condensation Heater for Paper Feed Trays Put the harness of the heater [A] for the optional paper feed unit through the hole at the inner rear frame, and then attach it ( x1). Remove the securing brackets [A] of Paper Feed Unit PB3150. Remove the rear cover [A] of Paper Feed Unit PB3150.
Page 137 2. Installation Connect the PFU harness [A] of the optional paper feed unit to the relay harness [B] of the main unit and the heater harness [C] ( x4). Reinstall the removed parts and covers. Connect the power supply cord and turn ON the main power. Do the following two steps to set the anti-condensation heater to be constantly ON.
Page 138: Paper Feed Unit Pb3220 (D787-18, -22)/ Pb3210 (D787-17)
Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17) Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17) Accessory Check Description Q’ty Remarks Screws (M4 × 10) Screw with Spring Washer (M4 × 10) Securing Bracket Installation Procedure • The main machine weighs approximately 100 kg. Make sure to lift it with the help of at least one more person.
Page 139 2. Installation Remove the orange tapes and retainers. Remove the accessories (fixing screws, etc.) (provided with the machine) from the package. Holding the grips on the machine, align the machine with the locating pins [A], and place the machine on the paper feed unit. •...
Page 140 Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17) • Do not hold any other parts of the machine when lifting it, because this may cause the machine to deform. • Do not put the machine down on the paper feed unit as a temporary resting place. This may cause the paper feed unit to deform.
Page 141 2. Installation Attach the securing brackets [A] to two positions on the left and right at the rear of the machine (screws: 1 each). Reattach the paper feed tray to the machine Attach the decals as shown below. [A]: Tray number decal [B]: Paper size decal •...
Page 142 Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17) Lock the casters of the paper feed unit. Connect the power cord to the machine. • Stabilizers are attached to the machine when it is shipped. Do not remove them. Turn ON the main power. Set the paper, and check that the paper size set in the paper feed tray is displayed on the operation panel.
Page 143 2. Installation Increasing a value: The image is moved towards the rear edge of the paper. Decreasing a value: The image is moved towards the front edge of the paper.
Page 144: Paper Feed Unit Pb3150 (D694)
Paper Feed Unit PB3150 (D694) Paper Feed Unit PB3150 (D694) Accessory Check Descriptions Q’ty Remarks Securing Bracket Screws - M4 × 10 Screw with Spring Washer - M4 × 10 Installation Procedure • The main machine weighs approximately 100 kg. Make sure to lift it with the help of at least one more person.
Page 145 2. Installation • Paper Feed Unit PB3150 is not supplied with a caster. You can attach the optional page 140 "Caster Table Type M3 (D178)". Remove the orange tapes and retainers. Remove the accessories (fixing screws, etc.) (provided with the machine) from the package.
Page 146 Paper Feed Unit PB3150 (D694) • Do not hold any other parts of the machine when lifting it, because this may cause the machine to deform. • Do not put the machine down on the paper feed unit as a temporary resting place. This may cause the paper feed unit to deform.
Page 147 2. Installation Attach the securing brackets [A] to two positions on the left and right at the rear of the machine (screws: 1 each). Reattach the paper feed tray to the machine. Attach the decals as shown below. [A]: Tray number decal [B]: Paper size decal •...
Page 148 Paper Feed Unit PB3150 (D694) Adjust the registration for the paper feed unit. SP1-002-004 (Side-to-Side Registration Paper Tray 3) SP descriptions • SP1-002 (Side-to-Side Registration) Adjusts the side-to-side registration by changing the laser main scan start position for each mode and tray. Increasing a value: The image is moved towards the rear edge of the paper.
Page 149: Caster Table Type M3 (D178)
2. Installation Caster Table Type M3 (D178) Accessory Check Description Q’ty Remarks Not used when Paper Feed Unit Right Lower Cover PB3150 is installed. Securing Bracket Screws (M4 × 10) Screw with Spring Washer (M4 × 10) Installation Procedure • The main machine weighs approximately 100 kg. Make sure to lift it with the help of at least one more person.
Page 150: How To Place The Mfp On The Caster Table
Caster Table Type M3 (D178) How to Place the MFP on the Caster Table Holding the grips on the machine, align the machine with the locating pins, and place the machine on the caster table. • When you lift the machine, hold the lifting handles. •...
Page 151: How To Place The Paper Feed Unit Pb3150 On The Caster Table
2. Installation How to Place the Paper Feed Unit PB3150 on the Caster Table Place the paper feed unit [B] on the caster table [A]. Pull out the 1st paper feed tray. Using a securing bracket, fix the caster table to the paper tray unit (spring washer: screw: M4×10: 1).
Page 152: Platen Cover Pn2000 (D700)
Platen Cover PN2000 (D700) Platen Cover PN2000 (D700) Accessory Check Check that you have the accessories indicated below. Descriptions Q’ty Remarks Platen Cover Platen Sheet Feeler Guide Stepped Screw Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 153 2. Installation Install the stepped screws ( × 2). Install the feeler guide [A]. Install the platen cover [A].
Page 154 Platen Cover PN2000 (D700) Place the platen sheet [A] on the exposure glass. Line up the rear left corner of the platen sheet flush against corner [B] on the exposure glass. Close the platen cover. Open the platen cover. Press the surface of the platen sheet gently to fix it on the platen cover securely.
Page 155: Ardf Df3090 (D779)
2. Installation ARDF DF3090 (D779) Accessory Check Description Q’ty Remarks ARDF Screw Knob Screw Stud Screw (Small) Stud Screw (Large) Attention Decal – Top Cover Installation Procedure • Turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 156 ARDF DF3090 (D779) • Do not turn the power on until you perform "adjustment after installation," or it may not start normally. Remove all the tapes and shipping retainers. Insert the two stud screws ([A] is the larger stud, [B] is the smaller stud). Mount the ARDF [A] by aligning the screw keyholes [B] of the ARDF support plate over the stud screws.
Page 157 2. Installation Open the ARDF and check that the platen sheet is correctly attached. Remove the rear cover [A]. Remove the small disposable cover [A] on the rear cover (on the right side).
Page 158 ARDF DF3090 (D779) Connect the ARDF cable as shown and mount the bracket [A] on the machine’s rear frame. Make sure to connect the grounding wire. Connect the scanner cable to the connector at the machine’s rear. Reattach the rear cover. Lift the ARDF original tray.
Page 159 2. Installation Slide the stamp holder [A] out and install the stamp cartridge in it, if necessary. • After the stamp installation, be sure to slide the holder in correctly. Make sure to slide it in thoroughly until the reference marks on the holder and exterior cover are aligned. If it is not mounted correctly, the machine detects a J001 paper jam.
Page 160: When Feeding Thin Paper
ARDF DF3090 (D779) Attach the decals [A] [B] to the top cover as shown. Choose the language that you want. Plug in and turn ON the main power. Set SP4-688-001 (DF Density Adjustment ARDF) to "106". Check the ARDF operation, and make a full size copy. Check that the registrations (side- to-side and leading edge) and image skew are correct.
Page 161: Spdf Df3100 (D3B0)
2. Installation SPDF DF3100 (D3B0) Accessory Check Description Q’ty Remarks Attention Decal – Top Cover Ferrite Core (L) Ferrite Core (S) Face-Up Document Decal Knob Screw Stud Screw Screw (3x6)
Page 162 SPDF DF3100 (D3B0) Installation Procedure • Turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • Do not turn the power on until you perform "adjustment after installation," or it may not start normally.
Page 163 2. Installation Place the unit on the machine temporarily, and remove the orange tapes and shipping retainers. Remove the accessories in the package (boards, fixing screws, etc.). Attach the 2 stepped screws to the machine.
Page 164 SPDF DF3100 (D3B0) Align the hinges of the SPDF with the stepped screws, and attach them by sliding them in.
Page 165 2. Installation Fix the SPDF to the machine (coin screws×2) Release the lever [A], then open the pressure plate sheet [B], and gently remove the protective sheet [C]. Remove the filament tape, and shut the pressure plate sheet. Remove the platen sheet [A], and set it on the exposure glass. Align it with the left scale and rear scale of the printer.
Page 166 SPDF DF3100 (D3B0) Close the SPDF slowly, and attach the platen sheet and SPDF. Remove the rear cover [A].
Page 167 2. Installation Remove the small disposable covers [A] on the rear cover. Remove the controller box cover [A]. Red Circle: Remove, Blue Circle: Loosen Connect the SPDF cable as shown and mount the brackets [A] [B] on the machine’s rear frame.
Page 168 SPDF DF3100 (D3B0) Connect the scanner cable to the connector at the machine’s rear.
Page 169 2. Installation Attach the scanner cable [A] with the bracket on the upper frame of the controller box. Connect the cable to the IPU (CN564).
Page 170 SPDF DF3100 (D3B0) Tuck in the excess length portion of the cable to the back of the machine. Attach the supplied ferrite core (L) [A] and ferrite core (S) [B]. Attach [A] close to the connector. Attach [B] in the area near the end of the tube. Reattach the controller box cover and the rear cover.
Page 171: Adjust Sp Settings
2. Installation Attach the decals [A] [B] to the SPDF. Adjust SP Settings Turn ON the main power. Set SP4-688-002 (Scan Image Density Adjustment 1-pass DF) to "101". Execute SP4-730-002 (FROM Main Factory Setting Execution ON/OFF). Check the vertical registration for the SPDF. 1.
Page 172 SPDF DF3100 (D3B0) 2. Copy the original and make sure that the position of the line [A] is within 0±1mm 3. If not within the standard, adjust with the SP modes. SP6-006-001 (ADF Adjustment Side-to-Side Regist: Front) SP6-006-002 (ADF Adjustment Side-to-Side Regist: Rear) Check the horizontal registration for the SPDF.
Page 173 2. Installation SP descriptions SP4-688-002 (Scan Image Density Adjustment: 1-pass DF) Adjusts density difference between Book and ADF. This SP is only for the SPDF models. SP4-730-002 (FROM Main Factory Setting Execution ON/OFF) Copies the parameters written in FROM in the SPDF to the engine board in the MFP. This SP is only for the SPDF models.
Page 174: Bin Tray Bn3110 (D3Cq)
1 Bin Tray BN3110 (D3CQ) 1 Bin Tray BN3110 (D3CQ) Accessory Check Description Q’ty Remarks Tray 1 Bin Tray Unit Tray support bar Harness Gear Screw: M3 x 8 Harness cover Paper support guide Not used for this machine...
Page 175 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • When attaching this 1-bin tray unit at the same time as Bridge Unit BU3070 or Side Tray Type M3, attach this tray first.
Page 176 1 Bin Tray BN3110 (D3CQ) • Remember that there are three tabs at the positions of the red arrows. • Tilt the operation panel [B] upward to a horizontal position, and then remove the front upper cover [A]. Remove the paper exit tray [A]. Remove the paper exit feeler [A].
Page 177 2. Installation Open the front cover, and then remove the upper left cover [A] by pulling it towards the front ( ×1). Remove the left rear cover [A] ( ×2).
Page 178 1 Bin Tray BN3110 (D3CQ) Remove the inverter tray [A], and tray support rod cover [B] ( ×1). Remove the paper exit cover [A] ( ×1).
Page 179 2. Installation Attach the gear [A] provided with the accessories. Attach the 1-bin tray unit [A]. Make sure to engage it with the gear attached in the previous step. Take care that the harness is not trapped between the 1-bin tray unit and the machine frame. Attach the harness provided with the accessories.
Page 180 1 Bin Tray BN3110 (D3CQ) Attach the tray support bar [A] ( ×1). When attaching the tray support bar [A], make sure that the harness attached in the previous step goes through the slit in the tray support bar circled in blue and comes outside of it as shown below. Hook the 1-bin tray [A] onto the 1-bin tray unit, aligning the positions in the blue circle.
Page 181: Checking The Position Of The Paper Exit Feeler
2. Installation Connect the harness to the 1-bin tray, and bring it around. Insert the tray support bar firmly in the 1-bin tray, and attach the harness cover [A]. Reattach the left rear cover, upper left cover and front upper cover, and close the right door.
Page 182 1 Bin Tray BN3110 (D3CQ) Paper will get jammed in the following cases. • The paper exit feeler does not function due to obstacles (such as cables). • The paper exit feeler does not function when the paper is pulled out and pushed back again.
Page 183: Internal Shift Tray Sh3070 (D691)
2. Installation Internal Shift Tray SH3070 (D691) Accessory Check Description Q’ty Tray Cover Lever Not used for this machine Sheet Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 184 Internal Shift Tray SH3070 (D691) Remove the orange tapes, shipping retainers, and provided accessories (fixing screws, etc.). Attach the tray cover [B] to the shift tray [A]. Remove the paper exit tray [A].
Page 185 2. Installation Remove the connector cover [A]. Attach the shift tray [A]. Remove the paper exit feeler [A] to apply the Mylar sheet properly. Attach the sheets [A] at the edge of the paper exit cover. • Make sure to attach the Mylar as shown in the photo below. This is to prevent curling when the paper lands in the tray.
Page 186 Internal Shift Tray SH3070 (D691) • The Mylar’s top edge should be 0-2.5mm from the top edge of the paper exit cover, i.e. between the two red lines. • The Mylar's side edge should be flush against the side of the cover, i.e. along the yellow dotted line.
Page 187 2. Installation • It can move in line with the ejection of paper • It holds contact with the surface of the ejected paper and is still movable Paper will get jammed in the following cases. • The paper exit feeler does not function due to obstacles (such as cables). •...
Page 188: Side Tray Type M3 (D725)
Side Tray Type M3 (D725) Side Tray Type M3 (D725) Accessory Check Description Q’ty Left Extension Tray Upper Extension Tray Fixing Plate Knob Screw Tapping screw - M4 x 14 Tapping screw - M3 x 8 Bracket Paper Support Guide Driven Roller (Flat)
Page 189 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • The side tray cannot be used together with the following peripherals: - Internal Shift Tray SH3070 (D691) - Bridge Unit BU3070 (D685) - Internal Finisher SR 3180 (D766)
Page 190 Side Tray Type M3 (D725) Remove the paper exit tray [A]. Remove the paper exit feeler [A]. Remove the driven roller [B] at the machine’s exit tray and attach the supplied driven roller [A]. • Insert a flathead screwdriver into the depression in the center, and then, lifting the driven roller, unlock the part indicated by the red arrow.
Page 191 2. Installation [A]: The supplied driven roller has flat rollers. [B]: The machine’s standard driven roller has drum-type rollers (as indicated by red frames). Attach the paper support guide [A] (Tab x4 ).
Page 192 Side Tray Type M3 (D725) Open the right door, and then remove the small cover [A]. Remove the screw and connector, and then remove the front upper cover [A]. • Remember that there are three tabs at the positions of the red arrows. •...
Page 193 2. Installation Attach the bracket [A]. Remove the connector cover [A]. Attach the bracket [A]. Reattach the front upper cover, and close the right door.
Page 194 Side Tray Type M3 (D725) Attach the side tray unit [A] to the machine, and fix with a knob screw. Attach the fixing plate [A] ( ×1). Attach the upper extension tray [A] and the left extension tray [B]. Turn ON the main power.
Page 195 2. Installation Check that paper output to the side tray can be selected at the operation panel, and check the operation.
Page 196: Bridge Unit Bu3070 (D685)
Bridge Unit BU3070 (D685) Bridge Unit BU3070 (D685) Accessory Check Description Q’ty Tapping screw- M3 × 8 Screw - M4 Knob Screw - M4 Right Front Bracket Upper Left Cover Left Front Bracket Paper Support Guide Driven Roller (Flat) Installation Procedure •...
Page 197 2. Installation - Internal Shift Tray SH3070 (D691) - Side Tray Type M3 (D725) - Internal Finisher SR 3180 (D766) - Internal Finisher SR 3130 (D690) • To use together with the "1 Bin Tray BN3110 (D3CQ)", attach the "1 Bin Tray BN3110 (D3CQ)" first before installing the bridge unit.
Page 198 Bridge Unit BU3070 (D685) Remove the paper exit tray [A]. Remove the connector cover [A]. Remove the paper exit feeler [A].
Page 199 2. Installation Remove the driven roller [B] at the machine’s exit tray and attach the supplied driven roller [A]. • Insert a flathead screwdriver into the depression in the center, and then, lifting the driven roller, unlock the part indicated by the red arrow. •...
Page 200 Bridge Unit BU3070 (D685) Remove the upper left cover [A] ( ×1). • The screw removed is used again in step 15. Open the right door, and then remove the small cover [A]. Remove the screw and connector, and then remove the front upper cover [A].
Page 201 2. Installation • Remember that there are three tabs at the positions of the red arrows. • Tilt the operation panel [B] upward to a horizontal position, and then remove the front upper cover [A]. Attach the right front bracket [A].
Page 202 Bridge Unit BU3070 (D685) Attach the bridge unit [A] to the machine. Attach the front upper cover, and close the right door. Attach the upper left cover [A] provided with the accessories ( ×1). Attach the L type connecting bracket [A]. To fix the bridge unit securely on the machine, tighten the finisher's joint bracket [A] and L type connecting bracket [B] together when installing the finisher.
Page 203 2. Installation Complete the bridge unit attachment. Refer to the procedure for connecting the optional unit downstream of the bridge unit. page 195 "Booklet Finisher SR3220 (D3B9)" After the finisher is installed, turn ON the main power. Check that the finisher can be selected at the operation panel.
Page 204: Booklet Finisher Sr3220 (D3B9)
Booklet Finisher SR3220 (D3B9) Booklet Finisher SR3220 (D3B9) • To attach this optional unit, the following optional units are required. - Bridge Unit BU3070 (D685) - Paper Feed Unit PB3220/PB3210 (D787) Accessory Check Description Q’ty Remarks Shift Tray Booklet Tray Joint Bracket Relay Guide Plate Cushion...
Page 205 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • Before installing this option, attach the "Bridge Unit BU3070 (D685)" and "Paper Feed Unit PB3220/PB3210 (D797)".
Page 206 Booklet Finisher SR3220 (D3B9) After unpacking, immediately attach the stabilizer [B] to prevent toppling. Push it in thoroughly along the guide [A] until it clicks. Attach the ground plate [A] ( ×2).
Page 207 2. Installation Remove the external orange tapes and shipping retainers. Open the front cover, and then remove the filament tape and packing materials. Remove the fixing bracket [A].
Page 208 Booklet Finisher SR3220 (D3B9) Pull out the saddle stitch unit [A], and remove the filament tape and packing materials. Remove the accessories in the package (fixing screws, etc.). Attach the shift tray [A] ( ×1 : M4 × 8). Attach the booklet tray [A].
Page 209 2. Installation Attach the relay guide plate [A] ( ×2). Clean the right side of the upper cover with a cloth moistened with alcohol, and then attach the cushion to the finisher. • Make sure that the cushion is aligned with the front-lower edge [A] of the upper cover.
Page 210 Booklet Finisher SR3220 (D3B9) Remove the connector cover [A] on the rear left side of the main machine. Attach the joint bracket [A] to the machine ( ×4 : 4x12). Tighten the joint bracket [A] and bracket [B] of the bridge unit together. •...
Page 211 2. Installation Remove the screw on the connection lever [A] and pull the lever.
Page 212 Booklet Finisher SR3220 (D3B9) Connect the finisher to the main unit, and then push in the connection lever [A] to fasten it to the main unit. ( Connect the interface cable to the machine. Close the front cover. Turn ON the main power. Deliver some A3/DLT paper to the proof tray and check if the vertical registration is correct according to the adjustment scale for A3/DLT paper.
Page 213: Attaching The Proof Support Tray
2. Installation Attaching the Proof Support Tray When using B4, LG or larger paper, or when using limp paper, the sheet may become kinked, resulting in premature full detection. This can be solved by attaching the proof support tray [B] on the proof tray [A]. Problem that may occur after attaching this support tray: When printing A4, LT or smaller paper with the support tray, the machine stacks only 200 sheets, which is less than the standard specification of 250 sheets.
Page 214: Punch Unit Pu3050
Punch Unit PU3050 Punch Unit PU3050 • This Punch Unit is for the Booklet Finisher SR3220 (D3B9). Accessory Check Description Q’ty Remarks Punch unit Cover Stay Hopper Side-to-side detection unit Punch unit movement motor unit Hopper guide plate Guide plate Tapping screws - M3 ×...
Page 215 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. Take out of the box, and remove the orange tapes and shipping retainers. Pull out the finisher interface cable, and move it away from the machine.
Page 216 Punch Unit PU3050 Open the top cover, and then remove the arm [A] ( ×1). Open the finisher front cover, remove the three knobs ( x1). • Knobs with a lock mechanism are removed using a knob screwdriver or similar while releasing the lock.
Page 217 2. Installation Pull the saddle stitch unit [A] or stapling unit. Remove the finisher inner cover [A] ( ×3) • Remove the connector at the back of the inner cover.
Page 218 Punch Unit PU3050 Cut off part of the finisher inner cover [A]. Remove the guide plate [A] ( ×4). Insert and attach the hopper guide plate [A] from the front ( ×4). At this time, pass the harness [B] through the clamp [C].
Page 219 2. Installation Attach the stay [A] ( ×3). Front [B]: Insert the holes in the stay over the embossed parts on the finisher. Rear [C]: Place the axis of the stay through the notch in the finisher.
Page 220 Punch Unit PU3050 Insert and attach the guide plate [A] from the rear ( ×2). Insert and attach the side-to-side detection unit [A] from the rear ( ×2). Front: The two shafts of the unit are passed through bearings in the finisher.
Page 221 2. Installation...
Page 222 Punch Unit PU3050 Connect the harness [A] of the hopper guide plate to the relay connector [B] of the side- to-side detection unit, and then clamp the harness. Insert and attach the punch unit [A] from the rear.
Page 223 2. Installation Attach the punch unit movement motor unit [A] so that the gear [B] meshes firmly ( ×2). Insert the hopper [A].
Page 224 Punch Unit PU3050 Connect the provided harness to the punch unit board [A] and the control board [B] of the finisher ( ×6).
Page 225 2. Installation Remove the harness [A] from the clamp [B], and connect it to the punch unit board [C] ×1). Connect the harness [A] of the side-to-side detection unit to the relay connector [B] of the harness ( ×1).
Page 226 Punch Unit PU3050 Connect the harness [A] of the punch unit movement motor unit to the punch unit board [B] ( ×1). Attach the supplied cover [A] to the punch unit board.
Page 227 2. Installation Clamp the harnesses. Reattach the finisher rear cover. Reattach the finisher inner cover and three knobs. Close the front cover. Close the top cover. Reconnect the finisher to the machine, and connect the interface cable. Turn ON the main power. Check that the punch can be selected at the operation panel, and check the operation.
Page 228: Internal Finisher Sr3130 (D690)
Internal Finisher SR3130 (D690) Internal Finisher SR3130 (D690) Accessory Check Description Q’ty Remarks Staple Cartridge Front Right Cover Bottom Plate Left Lower Cover Not used when the punch unit is Entrance Guide Plate attached. Stabilizer Paper Support Guide Driven Roller (Flat) Screw - M3 ×...
Page 229 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • This option cannot be used together with the following peripherals: - Internal Shift Tray SH3070 (D691) - Side Tray Type M3 (D725) - Internal Finisher SR 3180 (D766)
Page 230 Internal Finisher SR3130 (D690) Remove the paper exit tray [A]. Remove the paper exit feeler [A]. Open the front cover, and then remove the upper left cover [A] ( ×1).
Page 231 2. Installation Remove the left rear cover [A] ( ×2). Remove the inverter tray [A], and tray support plate [B] ( ×1). Open the right door, and then remove the small cover [A].
Page 232 Internal Finisher SR3130 (D690) Remove the screw and connector, and then remove the front upper cover [A]. • Remember that there are three tabs at the positions in the red arrows. • Tilt the operation panel [B] upward to a horizontal position, and then remove the front upper cover [A].
Page 233 2. Installation Remove the connector cover [A]. Remove the paper exit lower cover [A]. Remove the upper rear inner cover [A] ( ×2)
Page 234 Internal Finisher SR3130 (D690) Install a screw removed in step 12.
Page 235 2. Installation While pressing the bottom plate [A] into the area shown by the blue circle [B], insert it into the slot shown by the blue circles [C] [D]. • The following procedure is the easiest way to set this component. 1) Slip the bottom plate [A] into the position in the blue circle [B].
Page 236 Internal Finisher SR3130 (D690) Attach the bottom plate [A] ( ×3) Attach the upper rear inner cover. Attach the paper exit cover. Reattach the connector cover, front upper cover, and then close the right door. Remove the driven roller [B] at the machine’s exit tray and attach the supplied driven roller [A].
Page 237 2. Installation [A]: The supplied driven roller has flat rollers. [B]: The machine’s standard driven roller has drum-type rollers (as indicated by red frames). Attach the paper support guide [A] (Tab x4). • Up to this point, the procedure is the same as punch unit installation (for fitting the punch unit, refer to Step 3 and later of the Punch unit installation procedure).
Page 238 Internal Finisher SR3130 (D690) Slide the finisher front right cover [A] from left to right to attach it ( ×1). Reattach the inverter tray. Attach the entrance guide plate [B] to the finisher [A] ( ×2).
Page 239 2. Installation Slide the finisher [A] along the rail of the bottom plate from the left-hand side of the machine to attach it ( ×1). • Hold the front side [A] of the internal finisher as shown below to check if the internal finisher is correctly set in the rail of the bottom plate.
Page 240 Internal Finisher SR3130 (D690) Insert the upper left cover [A] from the front, and slide it to reattach it. Attach the stabilizers. • Because the weight is biased to the right of the machine if the internal finisher is installed, stabilizers are required on the left side.
Page 241 2. Installation Remove the connector cover, then connect the interface cable to the machine. Move the stapler unit forward, then set the staple cartridge [A]. Reinstall the stapler unit, and then turn ON the main power. Check that the finisher can be selected at the operation panel, and check the finisher operation.
Page 242: Punch Unit Pu3040 (D716)
Punch Unit PU3040 (D716) Punch Unit PU3040 (D716) • Punching unit for the Internal Finisher SR3130 (D690). Accessory Check Description Q’ty Remarks Hopper Punch Unit Cover Lower Front Cover Lower Rear Cover Holder Knob Screw - M4 Tapping screws - M3x 6 Decal - EMC Address...
Page 243 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • When supplied together with the "Internal Finisher SR3130", attach this option before installing the "Internal Finisher SR3130"...
Page 244 Punch Unit PU3040 (D716) Replace the lock holder of the bottom plate with the lock holder [A] ( ×1) provided with the accessories. Reattach the front upper cover. Pass the shafts [B] of the punch unit [A] through the bearings [C] of the bottom plate, and attach to the machine ( ×1, knob screw).
Page 245 2. Installation...
Page 246 Punch Unit PU3040 (D716) When installing the punch unit in a finisher that is already installed, remove the relay guide plate [A] ( ×2). • This step is unnecessary when installing the finisher and punch unit at the same time. Attach the punch unit cover [A] provided with the accessories, inserting the tabs ( ×1).
Page 247 2. Installation Insert the hopper [A]. Slide the finisher [A] along the rail of the bottom plate from the left-hand side of the machine to attach it ( ×1). Attach the components [A] and [B] to the finisher ( ×2).
Page 248 Punch Unit PU3040 (D716) Attach the left rear cover. Insert the upper left cover [A] from the front, and slide it to attach it. Attach stabilizers. • Because the weight is biased to the right of the machine if the internal finisher is installed, stabilizers are required on the left side.
Page 249 2. Installation Remove the connector cover, then connect the interface cable to the machine. Move the stapler unit forward, then set the stapler [A]. Turn ON the main power. Check that the finisher can be selected at the operation panel, and check the finisher and punch operation.
Page 250: Internal Finisher Sr3180 (D766)
Internal Finisher SR3180 (D766) Internal Finisher SR3180 (D766) Accessory Check Description Q’ty Remarks Bottom Plate Left Lower Cover Paper Exit Tray TAPPING SCREW:3x8 TAPPING SCREW:3x8 TAPPING SCREW:3x8 SCREW:M3x6 TAPPING SCREW:3x6 TAPPING SCREW:4x8 Slide Rail Nylon Clamp Paper Support Guide Driven Roller (Flat)
Page 251 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • This option cannot be used together with the following peripherals: - Internal Shift Tray SH3070 (D691) - Side Tray Type M3 (D725) - Internal Finisher SR 3130 (D690)
Page 252 Internal Finisher SR3180 (D766) Remove the orange tapes and shipping retainers. Remove the knob screw and red tag [A]. Remove the shaft [B] from the slide rail [A] ( x 1).
Page 253 2. Installation Remove the paper exit cover [A] ( x 2). Place the slide rail [A] under the internal finisher [B]. Insert the shaft [A] into the holes located in the slide rail and internal finisher, and then fasten with the screw ( x 1).
Page 254 Internal Finisher SR3180 (D766) Attach the paper exit cover (removed in step 4) [A] ( x 2). Remove the paper exit tray [A]. Remove the paper exit feeler [A].
Page 255 2. Installation Open the front cover, and then remove the left upper cover [A] ( x 1). Remove the left rear cover [A] ( x 2).
Page 256 Internal Finisher SR3180 (D766) Remove the inverter tray [A] and tray support plate [B]. Open the right door, and then remove the small cover [A]. Remove the screw and connector, and then remove the front upper cover [A].
Page 257 2. Installation • Remember that there are three tabs at the positions of the red arrows. • Tilt the operation panel [B] upward to a horizontal position, and then remove the front upper cover [A]. Remove the paper exit cover [A] ( x 1).
Page 258 Internal Finisher SR3180 (D766) Remove the connector cover [A]. Remove the paper exit lower cover [A]. • The lower inside cover can be removed together with the paper exit lower cover, since the inside cover is secured on the paper exit lower cover with two screws.
Page 259 2. Installation Remove the lower inside cover [B] from the paper exit lower cover [A] ( x 2). Remove the upper inside cover [A] ( x 2). Insert the bottom plate [A] into the holes.
Page 260 Internal Finisher SR3180 (D766) Install the bottom plate [A] ( x 3, Accessory No. 7). Install the lower inside cover (removed in step 18) [A] in the finisher ( x 2, Accessory No.5). Reattach the upper inside cover (removed in step 19) [A] ( x 2).
Page 261 2. Installation Reattach the tray support plate (removed in step 12) [A]. Reattach the paper exit cover (removed in step 15 and step 16) [A] and the connector cover [B]. Touching the moving parts inside of the cover can result in an injury. To avoid this, be sure to install the connector cover [B].
Page 262 Internal Finisher SR3180 (D766) [A]: The supplied driven roller has flat rollers. [B]: The machine’s standard driven roller has drum-type rollers (as indicated by red frames). Attach the paper support guide [A] (Tab x 4).
Page 263 2. Installation Install the internal finisher [A]. Secure the finisher ( x 1, Accessory No.8). Reattach the left rear cover [A]...
Page 264 Internal Finisher SR3180 (D766) Reattach the left upper cover [A]. Attach the left lower cover [A] ( x 2, Accessory No.6).
Page 265 2. Installation Attach the paper exit tray [A] ( x 2, Accessory No.4). Reattach the inverter tray [A] removed in step 12.
Page 266 Internal Finisher SR3180 (D766) Remove the connector cover [A] (Release the tab). Connect the interface cable [A]. Attach the nylon clamp [A] as shown below ( x 1, Accessory No.9). Turn ON the main power.
Page 267: Stapleless Stapler Initial Settings
2. Installation Ensure that the operation panel displays finisher jobs properly and that it works properly. Stapleless Stapler Initial Settings • To adjust the strength of the crimp between sheets of stapled paper, there is a setting to select either single or double stapling.
Page 268: How To Set Margin Erase For Stapleless Stapler
Internal Finisher SR3180 (D766) How to set Margin Erase for Stapleless Stapler Press the [User Tools] icon. Press [Machine Features] > [System Setting] > [General Setting]. Press [Erase Margin for Stapleless Stapler].
Page 269: Banner Paper Guide Tray Type M19 (D3Bf)
2. Installation Banner Paper Guide Tray Type M19 (D3BF) Accessory Check Q’t Remarks Description Main Tray Lock Plate Sub Tray Rivet Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 270 Banner Paper Guide Tray Type M19 (D3BF) Open the bypass tray, and then attach the sub tray [A]. (Rivet x2) Fold the sub-tray. While pressing down the feeler [B] on the bypass tray, push the main tray [A] into the bypass tray to attach it.
Page 271 2. Installation • Check if the locks on the main tray’s sides are engaged.
Page 272 Banner Paper Guide Tray Type M19 (D3BF) Attach the belt by engaging it with the hooks [A]. Remove the backing paper for the double-sided tapes on the lock plate. Stick the lock plate [B] with its center aligned with the indentation [A] on the right door.
Page 273 2. Installation Tuck in the banner paper guide tray [A]. • The double-sided adhesive tapes stick firmly in about one day. • When replacing the parts of the Banner Paper Guide Tray, use the installation procedure above in reverse order as a reference in order to make it easier to disassemble the unit.
Page 274: Imageable Area Extension Unit Type M19 (D3Br-07)
Imageable Area Extension Unit Type M19 (D3BR-07) Imageable Area Extension Unit Type M19 (D3BR-07) Accessory Check Description Q’ty Remarks Paper transfer roller (Extended) Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 275 2. Installation Enter the SP mode. Set SP2-400-001(Paper Transfer Roller Settings Width of Paper Transfer Roller) to "1”. • When SP2-400-001 is changed over, a message is displayed stating "Switch the power OFF/ON". After the SP is changed, turn OFF the main power. Replace the roller [A].
Page 276: When You Forgot To Change The Sp
Imageable Area Extension Unit Type M19 (D3BR-07) • [A]: The standard roller has a gray collar at its end. • [B]: Imageable Area Extension Unit Type M19 does not have a collar on it. Turn ON the main power. Using SRA3 paper, check that a full-bleed halftone image is output, and that the image extends to 315 mm in width.
Page 277 2. Installation • Real-time process control is not performed, and the interval between process controls becomes short. • The waiting time for fusing temperature rise is longer than intended.
Page 278: External Keyboard Bracket Type M19 (D3Br-10)
External Keyboard Bracket Type M19 (D3BR-10) External Keyboard Bracket Type M19 (D3BR-10) Accessory Check Description Q’ty Remarks Keyboard table bracket Keyboard stand bracket Keyboard stand Screw: M4 x 12 Screw: M3 x 8 Screw: M3 x 12 • This optional unit is not supplied with a keyboard. Use a commercially available keyboard. Installation Procedure •...
Page 279 2. Installation Open the right door, and then remove the small cover [A]. Remove the screw and connector, and then remove the front upper cover [A]. • Remember that there is a tab at the positions of the red arrows. •...
Page 280 External Keyboard Bracket Type M19 (D3BR-10) Remove the screw [A] on the frame of the machine. Make 3 screw holes in the front upper cover. Reattach the front upper cover to the machine.
Page 281 2. Installation Attach the keyboard stand bracket [A] on the front upper cover ( x3). Attach the keyboard stand [A] on the keyboard stand bracket ( x4). Place a keyboard on the keyboard stand, and then pass the keyboard cable through the hole in the keyboard stand.
Page 282 External Keyboard Bracket Type M19 (D3BR-10) Remove the scanner right cover [A] ( ×1) Route the keyboard cable [A] along the right side of the scanner unit as shown below. Route the keyboard cable along the rear side of the scanner unit ( x1). •...
Page 283 2. Installation Remove the cutout [A] in the left rear cover to make a cable hole, and then pass the keyboard cable [B] through it. Connect the keyboard cable to the USB slot. Reattach the scanner right cover, and rear cover. Close the right door.
Page 284: Internal Options
Internal Options Internal Options List of Slots Slot Option USB mini Used for the PictBridge function. • Bluetooth Interface Unit Type D (D566) • Smart Card Reader Built-in Unit Type M19 (D3BS-22) • NFC Card Reader Type M19 (D3BS-21) USB port •...
Page 285 2. Installation USB Device Server Option Type M19 (D3BC-28,-29) Accessory Check Items Q’ty Remarks USB Cable Interface Board Ferrite Core Cable Ties • An Ethernet cable is not packed with this option.
Page 286: Interface Board Surface
USB Device Server Option Type M19 (D3BC-28,-29) Interface Board Surface Item Description Switch Used to reset to the factory settings. Ethernet port Used to connect the Ethernet cable. Used to connect this option to the main machine. USB port Do not use this port with other options. •...
Page 287 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • The USB device server option has an IP address stored on the PCB. This is different from the machine's IP address.
Page 288 USB Device Server Option Type M19 (D3BC-28,-29) Remove the I/F cover [A]. Cut off the USB port cover [A] with nippers or other such tool. Reattach the I/F cover. Insert the USB cable [A] into the USB port (Type A) on the machine I/F. Insert the other side of the USB cable [B] into the USB port (Type B) on this option board.
Page 289 2. Installation Attach the ferrite cores to the Ethernet cable, while looping the cable at 3 cm (approx. 1.2 inch) [A] from the each end of the cable. Only for installing this option in North America, bind both cores with cable ties [A] as shown below.
Page 290 USB Device Server Option Type M19 (D3BC-28,-29) Insert the Ethernet cable [A] into the Ethernet port on this option. Insert the other end of the Ethernet cable to a PC for network setting. Plug the power cord into the wall socket and turn on the main power of the machine. •...
Page 291: What Do The Led Indications Mean
2. Installation Example: http://RX0080926A3264 4. Ping "RX" + "MAC address" from the command prompt on a windows PC which is on the same network as the mainframe. • When installing the USB Device Server Option Type M19, the installation status is not shown on the Configuration Page.
Page 292: Ip Address Setting
USB Device Server Option Type M19 (D3BC-28,-29) Light Color Lights Up When: Green and Yellow 1000BASE-T operates Green 10BASE-T operates Yellow 100BASE-TX operates IP Address Setting This section describes how to set an IP address on this option manually. Note that you can set an IP address which is not only on the same network segment but also on a different network segment to share a single printer with devices in multiple networks.
Page 293 2. Installation Click [Network Setting]. Type [root] in the user name textbox and click [OK]. Input [IP Address], [Subnet Mask] and [Default Gateway]. Set other items if needed. Press [Set] Close the web browser. Disconnect the Ethernet cable from the PC. Connect the Ethernet cable to a network device (e.g.
Page 294 Extended USB Board Type M19 (D3BS-01) Extended USB Board Type M19 (D3BS-01) Accessory Check Items Q’ty Remarks Extended USB Board Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 295 2. Installation Remove the slot cover [A]. Insert the Extended USB Board into the I/F slot. Turn ON the main power. Check that the system settings list is output, and that the board is recognized correctly. • The customer should keep the slot cover which were removed.
Page 296: Ieee 1284 Interface Board Type M19 (D3C0)
IEEE 1284 Interface Board Type M19 (D3C0) IEEE 1284 Interface Board Type M19 (D3C0) Accessory Check Description Q’ty Remarks IEEE 1284 Interface Board FCC document Notes for users Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 297 2. Installation Remove the slot cover [A]. Insert the IEEE 1284 Interface Board into the I/F slot. Turn ON the main power. Check that the system settings list is output, and that the board is recognized correctly. • The customer should keep the slot cover which were removed.
Page 298 IEEE 802.11agn Interface Unit Type M19 (D3BR-01) IEEE 802.11agn Interface Unit Type M19 (D3BR-01) This option is not available in China, Taiwan, and Korea. Accessory Check Description Q’ty IEEE802.11a/g/n Unit Clamps Velcro Fasteners Notes for Users • Since disassembly/alteration of a wireless LAN board is illegal, during service replacements, replace the whole PCB assembly.
Page 299 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. • Do not put your hand into the controller box. It will result in a malfunction or injury. •...
Page 300: Attaching The Antenna
IEEE 802.11agn Interface Unit Type M19 (D3BR-01) Insert the extended wireless LAN board [A] into the slot ( ×2) • Press the extended wireless LAN board firmly in, and check it is firmly connected. • The customer should keep the slot cover which were removed. Attaching the Antenna Attach the velcro fastener [B] (provided with the accessories) on the antenna [A].
Page 301: User Tool Settings For Ieee 802.11A/G/N
2. Installation Peel the backing paper off the velcro fastener, and attach the antenna on the rear cover and scanner left cover as shown ( x4). • Take care to loop it around so that it does not interfere with other options or I/F cables. Turn ON the main power.
Page 302: Sp Mode Settings For Ieee 802.11 Wireless Lan
IEEE 802.11agn Interface Unit Type M19 (D3BR-01) 5,180 - 5,240 MHz (36, 40, 44 and 48 channels) (default: 11) • In some countries, only the following channels are available: 2,412 - 2,462 MHz (1 - 11 channels) • For mainly North America 2,412 –...
Page 303 2. Installation SP No. Name Function Sets the minimum range of the channels settings allowed for SP5-840-007 Channel MIN your country. Sets the transmission speed. Transmission Auto, 54 Mbps, 48 Mbps, 36 Mbps, 24 Mbps, 18 Mbps, 12 SP5-840-008 Speed Mbps, 9 Mbps, 6 Mbps, 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps (default: Auto).
Page 304: File Format Converter Type M19 (D3Br-04)
File Format Converter Type M19 (D3BR-04) File Format Converter Type M19 (D3BR-04) Accessory Check Description Q’ty File Format Converter Notes for Users Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 305 2. Installation Remove the slot cover [A]. Insert the file format converter board into the I/F slot. Turn ON the main power. Check the system settings list is output, and that the option is recognized correctly. • The customer should keep the slot cover which were removed.
Page 306 Bluetooth Interface Unit Type D (D566-01) Bluetooth Interface Unit Type D (D566-01) Accessory Check Description Q’ty Bluetooth Module CD-ROM Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 307 2. Installation Check the system settings list is output, and that the option is recognized correctly.
Page 308: Memory Unit Type M19 4Gb (D3Bx-03)
Memory Unit Type M19 4GB (D3BX-03) Memory Unit Type M19 4GB (D3BX-03) Accessory Check Description Q’ty Remarks Memory Unit (DDR3L-DIMM 4G) Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 309 2. Installation Remove the controller box cover [A]. Red Circle: Remove / Blue Circle: Loosen Release the latches and remove the standard 2GB DIMM [A]. Insert the Memory Unit Type M19 4GB [A] into the SDRAM socket. Push the release latches [B] until they slip into the notch on the edge of the SDRAM. Reattach the controller box cover and rear cover.
Page 310 Memory Unit Type M19 4GB (D3BX-03) Print out the system setting list to make sure that the memory unit is recognized properly.
Page 311: Enhanced Security Hdd Option Type M12 (D3A6-02)
2. Installation Enhanced Security HDD Option Type M12 (D3A6-02) Accessory Check Description Q’ty Remarks Enhanced Security HDD EMC Address Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 312 Enhanced Security HDD Option Type M12 (D3A6-02) Remove the rear cover [A]. Remove the controller box cover [A]. Red Circle: Remove / Blue Circle: Loosen Remove the standard HDD [A] installed on the machine.
Page 313 2. Installation Separate the standard HDD from the bracket. Disconnect the cables from the standard HDD. ( × 2)
Page 314 Enhanced Security HDD Option Type M12 (D3A6-02) Remove the enhanced security HDD from its protective pack. Connect the two cables to the enhanced security HDD. ( × 2) Fasten the HDD to the bracket. ( × 4) Install the HDD bracket in the controller box. Reassemble the machine.
Page 315: After Installing The Hdd
2. Installation After Installing the HDD Connect the power cord and turn the machine on. A message prompts you to format the hard disk. Touch [Format]. Wait for the machine to finish formatting the hard disk. • Do not touch the power switch while the hard disk format is in progress. Wait for the machine to tell you that the formatting is finished.
Page 316 Enhanced Security HDD Option Type M12 (D3A6-02) Do SP5-846-040 to copy the address book to the hard disk from the controller board. Do SP5-846-041 to let the user get access to the address book. Turn the main power OFF and back ON again. Ask an administrator to register an HDD authentication code in the machine.
Page 317: Optional Counter Interface Unit Type M12 (B870-21)
2. Installation Optional Counter Interface Unit Type M12 (B870-21) Accessory Check Description Q’ty For This Model PCB: MKB Harness IOB to MKB Not used Screws M3x8 Not used Screws M3x6 Not used Standoffs Clamp Not used Wire Band Not used...
Page 318 Optional Counter Interface Unit Type M12 (B870-21) Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 319 2. Installation Attach the studs provided with the option on the helmholtz silencer (Stud ×4). Attach the counter interface board [A]. Connect the harness [A] of the MFP to the white connector (13 pins) [B]. • Do not use the harness that is provided with the accessories for the interface cable. •...
Page 320 Optional Counter Interface Unit Type M12 (B870-21)
Page 321 2. Installation Key Counter Bracket Type M3 (D739-09) Accessory Check Description Q’ty Remarks Screw: M3X8 Binding Self-Tapping Screw: M4X8 Clamp:LWS-1211Z Clamp:NK-3N Double Sided Tape Key Counter Plate Nut Key Counter Harness Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 322 Key Counter Bracket Type M3 (D739-09) Install the key counter cover [D] ( x2). Open the right door. Right rear cover [A] ( x4, among them, tapping screw x1) • When installing, insert the projections [A] in the holes [B], taking care not to trap the harness inside.
Page 323 2. Installation Remove the rear cover [A].
Page 324 Key Counter Bracket Type M3 (D739-09) Remove the controller box cover [A]. Red Circle: Remove / Blue Circle: Loosen Route the key counter’s cable inside the machine and fasten it using the screw hole [A]. Connect the key counter’s cable to the 4-pin connector [A] on the machine.
Page 325 2. Installation Attach the supplied clamp [A], and then route the cable as shown. Open the slit in the rear cover to put the cable through, and then attach the rear cover while putting the cable through. Connect the key counter and cable.
Page 326 Key Counter Bracket Type M3 (D739-09) Attach the key counter [A] to the machine’s rear right. Reinstall all the covers on the main machine. Peel off double sided tape on the key counter bracket and attach the key counter to the scanner right cover.
Page 327: Card Reader Bracket Type 3352 (D593-61)
2. Installation Card Reader Bracket Type 3352 (D593-61) Accessory Check Check the quantity and condition of the accessories against the following list. Description Q'ty For This Model Screw: M3 x 8 Screw: M3 x 14 Not used Screw: M4 x 25 Tapping Screw: M3 x 10 Upper Tray Lower Tray...
Page 328 Card Reader Bracket Type 3352 (D593-61) Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 329 2. Installation Reattach the scanner right cover ( x2). Attach the tray bracket [A] to the scanner right cover ( x2: M3x10 tapping screw). For this model, use the screw holes marked "3" on the table bracket. Attach the lower tray [A] to the tray bracket ( x2: M3 x 8).
Page 330 Card Reader Bracket Type 3352 (D593-61) Attach the upper tray [B] to the tray bracket ( x1: M3 x 10). Attach the clamps ([1] to [5]) and route the harness around the machine as shown. The USB cable is not supplied. Use a commercially available USB cable. Scanner Right Cover...
Page 331 2. Installation Rear Cover Connect the USB cable to the USB A slot.
Page 332: Nfc Card Reader Type M19 (D3Bs-21)
NFC Card Reader Type M19 (D3BS-21) NFC Card Reader Type M19 (D3BS-21) Accessory Check Description Q'ty Remarks Corner Cover Reader Spacer Reader Cover Reader Sponge Cushions Ferrite Core (Black) Interface Cable...
Page 333 2. Installation Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur. Open the right door, and then remove the small cover [A]. Remove the screw and the connector, and then remove the front upper cover [A].
Page 334 NFC Card Reader Type M19 (D3BS-21) Remove the original upper cover [A]. Attach the corner cover [A] provided with this option. Use the screws removed in the previous step.
Page 335 2. Installation Remove the scanner front cover [A]. Remove the operation panel upper cover [A]. Remove the operation panel right cover [A].
Page 336 NFC Card Reader Type M19 (D3BS-21) Thread the USB cable [B] through the notch in the corner cover [A] and attach the ferrite core [C]. • Attach the ferrite core 6 cm [A] away from the end of the cable. •...
Page 337 2. Installation Attach the reader spacer [A]. Attach the sponge cushions [A] to the reader spacer. Connect the card reader and interface cable. Make sure to turn the USB cable as shown so that it threads through the notch in the spacer [A].
Page 338 NFC Card Reader Type M19 (D3BS-21) Attach the reader cover [A]. Connect the USB cable to the machine’s operation panel connector. Thread the USB cable through the U-shaped groove [A] at the hinge of the operation panel and notch [B] on the cover under the cover.
Page 339 2. Installation Apply the clamp to fasten the USB cable to the machine. Make sure that the cable is not loose between the connector and hinge [A] and the hinge and clamp [B]. Tuck in the excess length portion of the USB cable in the space under the scanner. Reattach the removed covers.
Page 340 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Smart Card Reader Built-in Unit Type M19 (D3BS-22) Accessory Check Description Q’ty Remarks Corner Cover IC Card Reader Spacer IC Card Reader Table Sponge Installation Procedure • When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 341: Procedure For Connecting To The Main Machine Usb Slot
2. Installation Procedure for Connecting to the Main Machine USB Slot Open the right door, and then remove the small cover [A]. Remove the screw and the connector, and then remove the front upper cover [A]. • Remember that there is a tab at the positions of the red arrows. •...
Page 342 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Remove the original upper cover [A]. Attach the corner cover [A] provided with this option. Use the screws removed in the previous step.
Page 343 2. Installation Remove the scanner right cover [A]. Reattach the front upper cover with corner cover [A] to the main machine. Pass the USB cable [A] through the hole. • This cable is not included in this unit. The user may need to provide it.
Page 344 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Attach the table [A]. • There are three ribs on the back side of the table. Attach the sponges [A] with double-sided tape.
Page 345 2. Installation Connect the cable [B] to the IC reader [A] and attach the reader to the table. • The USB cable should be turned as the following photo shows. Attach the IC card reader cover [A].
Page 346 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Attach the three clamps ( x3). Remove the cover to make the hole [A] to pass the cable through. Connect the USB connector to the USB interface of the controller.
Page 347: Procedure For Connecting To The Operation Panel Usb Slot
2. Installation Route the cable as shown in the following photo. Tuck in the excess length portion of the cable in the space over the controller box. Reattach the exterior covers. Procedure for Connecting to the Operation Panel USB Slot Open the right door, and then remove the small cover [A].
Page 348 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Remove the screw and the connector, and then remove the front upper cover [A]. • Remember that there is a tab at the positions of the red arrows. • Rotate the operation panel [B] upward to a horizontal position, and then detach the front upper cover [A].
Page 349 2. Installation Attach the corner cover [A] provided with this option. Use the screws removed in the previous step. Remove the scanner front cover [A]. Remove the operation panel upper cover [A].
Page 350 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Remove the operation panel right cover [A]. Thread the USB cable [B] through the notch in the front upper cover [A] and attach the ferrite core [C]. Reattach the front upper cover to the main machine. Attach the reader spacer [A].
Page 351 2. Installation Attach the sponge cushions [A] to the reader spacer. Connect the card reader and interface cable. Make sure to turn the USB cable as shown so that it threads through the notch in the spacer [A]. Attach the reader cover [A].
Page 352 Smart Card Reader Built-in Unit Type M19 (D3BS-22) Connect the USB cable to the main machine’s operation panel connector. Thread the USB cable through the U-shaped groove [A] at the hinge of the operation panel and notch [B] in the cover under the cover. Apply the clamp to fasten the USB cable to the main machine.
Page 353 2. Installation Tuck in the excess length portion of the USB cable in the space under the scanner. Reattach the removed covers.
Page 354: Sd Card Options
SD Card Options SD Card Options SD Card Slots [A]: SD card slot 1 (option slot) [B]: SD card slot 2 (service slot) List of Slots Used Optional SD cards can be set in either slot 1 or slot 2. But slot 2 is the service slot, so we recommend that you use slot 1 to install the SD card options.
Page 355 2. Installation licensing is now built into the controller, so the portion on the SD card can be moved to another SD card).
Page 356: Sd Card Appli Move
SD Card Appli Move SD Card Appli Move Overview Since there are only two SD card slots (one of them is a service slot), three or more SD card applications cannot be used simultaneously. However, if multiple SD card applications are merged, three or more SD card options can be used. This function is referred to as the "SD card merge function".
Page 357 2. Installation Remove the screw and the connector, and then remove the front upper cover [A]. • Remember that there is a tab at the positions in the red arrows. • Rotate the operation panel [B] upward to a horizontal position, and then detach the front upper cover [A].
Page 358: Move Exec
SD Card Appli Move Move Exec "Move Exec" (SP5-873-001) lets you move application programs from the original SD card to another SD card. • The SD card as a destination is not specified. Turn the OFF the main power. Remove the SD card slot cover [A] ( ×1).
Page 359: Undo Exec
2. Installation When merge is complete, and the following screen is displayed, press [CLOSE]. • If the process is terminated abnormally, perform the merge in SP mode again. • If the capacity of the destination SD card is insufficient, the merge operation cannot be performed.
Page 360 SD Card Appli Move Insert the integrated SD card in Slot 1 [A: Upper]. Insert the SD card which became empty after integration in Slot 2 (lower slot). Turn On the main power, and press [ENTER] in SP5-873-002 (SD Card Appli Move: Undo Exec).
Page 361: Postscript3 Unit Type M19 (D3Bd-05, -06, -07)
2. Installation PostScript3 Unit Type M19 (D3BD-05, -06, -07) Accessory Check Description Q’ty SD Card PS3 Decal Installation procedure • When installing more than one SD card, perform the merge operation (page 347 "SD Card Appli Move"). Remove the SD card slot cover [A].
Page 362 PostScript3 Unit Type M19 (D3BD-05, -06, -07) Insert the PS3 SD card in SD card slot 1 [A: Upper Slot]. Reattach the SD card slot cover ( ×1). Stick the "Adobe PostScript3" decal [A] on the front face of the MFP. Turn ON the main power.
Page 363: Camera Direct Print Card Type M19 (D3Bd-13)
2. Installation Camera Direct Print Card Type M19 (D3BD-13) Accessory Check Description Q’ty SD Card Installation Procedure • When installing more than one SD card, perform the merge operation (page 347 "SD Card Appli Move"). Remove the SD card slot cover [A].
Page 364 Camera Direct Print Card Type M19 (D3BD-13) Insert the Camera Direct Print Card in SD card slot 1 [A: Upper Slot]. Reattach the SD card slot cover.( ×1) Turn ON the main power. Attach the "PictBridge" decal on the front face of the MFP. Print out the "Configuration Page", and then check if this option is correctly recognized.
Page 365: Xps Direct Print Option Type M19 (D3Bc-24, -25, -26)
2. Installation XPS Direct Print Option Type M19 (D3BC-24, -25, -26) Accessory Check Description Remarks XPS Direct Print SD Card Installation Procedure • When installing more than one SD card, perform the merge operation (page 347 "SD Card Appli Move"). Remove the SD card slot cover [A].
Page 366 XPS Direct Print Option Type M19 (D3BC-24, -25, -26) Insert the XPS SD card in SD card slot 1 [A: Upper Slot]. Reattach the SD card slot cover ( ×1). Turn ON the main power. Print out the "Configuration Page", and then check if this option is correctly recognized. •...
Page 367: Ocr Unit Type M13 (D3Ac-23, -24, -25)
2. Installation OCR Unit Type M13 (D3AC-23, -24, -25) Accessory Check Description Q’ty SD Card Searchable PDF Function Outline This option adds a searchable PDF function to the scanning function. • The searchable PDF function performs OCR by the MFP on a document read with the scanner, and embeds text data in the PDF.
Page 368 OCR Unit Type M13 (D3AC-23, -24, -25) Remove the SD card slot cover [A]. Insert the OCR Unit SD card in SD card slot 1 [A: Upper Slot]. Turn ON the main power. Enter the SP mode, and then press "Enter" in SP5-878-004 (Option Setup: OCR Dictionary).
Page 369: Recovery Procedure
2. Installation Turn OFF the main power. Remove the SD card from the SD card slot. • Keep the SD card in the SD card storage location of the MFP. The original SD card is needed in the event of a HDD malfunction. Reattach the SD card slot cover.
Page 370: Dataoverwritesecurity Unit Type M19 (D3Bs-03)
DataOverwriteSecurity Unit Type M19 (D3BS-03) DataOverwriteSecurity Unit Type M19 (D3BS-03) Overview The machine’s hard disk stores all document data from the Copier, Printer, and Scanner functions. It also stores the data of users’ Document Server and code counters, and the Address Book. To prevent data on the hard disk being leaked before disposing of the machine, you can overwrite all data stored on the hard disk (Erase All Memory).
Page 371: Before You Begin The Procedure
2. Installation Before You Begin the Procedure Confirm that the Data Overwrite Security unit SD card is the correct type for the machine. The correct type for this machine is "Type M19". • If you install any version other than "Type M19" for this machine, you will have to replace the NVRAM and do this installation procedure again.
Page 372 DataOverwriteSecurity Unit Type M19 (D3BS-03) • You must check the box seals to make sure that they were not removed after the items were sealed in the box at the factory before you do the installation. Check the box seals [A] on each corner of the box. •...
Page 373 2. Installation Remove the SD card slot cover [A]. Insert the DataOverwriteSecurity Unit Type M19 SD card in SD card slot 1 [A: Upper Slot]. Reattach the SD card slot cover ( ×1). Insert the power cord into the outlet and turn ON the main power. •...
Page 374: Configuring "Auto Erase Memory" (Performed By The Customer)
DataOverwriteSecurity Unit Type M19 (D3BS-03) Set SP5-836-001 (Capture Function (0:Off 1:On)) to a value of 0 (disable). Execute SP5-878-001 ([Option Setup: Data Overwrite Security) If the installation fails, "Installation failed" is displayed when this SP is executed. Print out the System Settings List and make sure that the option was installed successfully. Reconnect the network cable.
Page 375 2. Installation Select the method of overwriting. • If you select [NSA] or [DoD], proceed to Step 11. • If you select [Random Numbers], proceed to Step 9. Press [Change]. Enter the number of times that you want to overwrite using the ten keys, and then press [#].
Page 376 DataOverwriteSecurity Unit Type M19 (D3BS-03) • If you use your machine for a while with Auto Erase Memory disabled, and then suddenly enable it, the overwrite process may take 10 or more hours depending on HDD usage. Data Overwrite icon: This icon is lit when there is temporary data to be overwritten, Icon [1] and blinks during overwriting.
Page 377: Remote Settings
2. Installation @Remote Settings • Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person. Check points before making @Remote settings The setting of SP5-816-201 in the mainframe must be "0". Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
Page 378 @Remote Settings Value Meaning Solution/ Workaround Communication error Check the network condition. See "SP5816-208 Error Codes" below Other error this. Request number confirmation executing Processing… Please wait. Already registered Parameter error Dial-up authentication error Answer tone detection error Carrier detection error * These errors occur only in the modems Invalid setting value (modem) that support @Remote.
Page 379 2. Installation Value Meaning Solution/ Workaround Request number confirmation executing Processing… Please wait. Already registered Parameter error Dial-up authentication error Answer tone detection error Carrier detection error * These errors occur only in the modems Invalid setting value (modem) that support @Remote. Low power supply current unplugged modem Busy line...
Page 380 @Remote Settings Code Meaning Solution/ Workaround Update certification failed because Check the mainframe condition. If the -12008 mainframe was in use. mainframe is in use, try again later. The ID2 in the NVRAM does not match the -12009 Check ID2 of the mainframe. ID2 in the individual certification.
Page 381 2. Installation 2: The embedded RCG device is set. In this status, the external RCG unit cannot answer a polling request. 3: The registered device by the external RCG is being set. In this status the embedded RCG device cannot be set. 4: The registered module by the external RCG has not started.
Page 382 @Remote Settings Executes the inquiry request to the @Remote GW URL. • SP5-816-204 (Remote Service: Confirm Result DFU(SSP)) Displays a number that indicates the result of the inquiry executed with SP5816 203. • SP5-816-205 (Remote Service: Confirm Place DFU(SSP)) Displays the installed section informed from G/W for response of request number inquiry if the section is enrolled on the G/W.
Page 383: Security Settings
2. Installation Security Settings Security Function Installation The machine contains the Security functions (Data Overwrite Security and HDD Encryption unit) in the controller board. If you are installing a new machine, it is recommended to activate the Data Overwrite Security and HDD Encryption by selecting "Format All Data"...
Page 384: Data Overwrite Security
Security Settings Data Overwrite Security Before You Begin the Procedure Make sure that the following settings (1) to (3) are not at their factory default values. (1) Supervisor login password (2) Administrator login name (3) Administrator login password If any of these settings is at a factory default value, tell the customer these settings must be changed before you do the installation procedure.
Page 385: Using Auto Erase Memory
2. Installation Exit the User Tools mode. This icon is lit when there is temporary data to be overwritten, Icon [1] and blinks during overwriting. This icon is lit when there is no temporary data to be Icon [2] overwritten. Check the display and make sure that the overwrite erase icon appears.
Page 386 Security Settings Press [Next] three times. Press [Auto Erase Memory Setting]. Press [On]. Select the method of overwriting. If you select [NSA] or [DoD], proceed to step 12. If you select [Random Numbers], proceed to step 10. Press [Change]. Enter the number of times that you want to overwrite using the number keys, and then press [#].
Page 387: Hdd Encryption
2. Installation Icon [1] This icon is lit when there is temporary data to be overwritten, and blinks during overwriting. Icon [2] This icon is lit when there is no temporary data to be overwritten. HDD Encryption Before You Begin the Procedure: Make sure that the following settings (1) to (3) are not at the factory default settings.
Page 388 Security Settings Confirm that "Administrator Tools" is selected and enabled. [User Tools] icon - [Machine Features] - [System Settings] - [Administrator Tools] - [Administrator Authentication Management] - [Available Settings] "Available Settings" is not displayed until step 2 is done. If this setting is not selected, tell the customer that this setting must be selected before you can do the installation procedure.
Page 389 2. Installation Press [Machine Data Encryption Settings]. Press [Encrypt]. Select the data to be carried over to the HDD and not be reset. To carry all of the data over to the HDD, select [All Data]. To carry over only the machine settings data, select [File System Data Only]. To reset all of the data, select [Format All Data].
Page 390 Security Settings Select the backup method. If you have selected [Save to SD Card], load an SD card into the media slot on the side of the control panel and press [OK] to back up the machine's data encryption key. If you have selected [Print on Paper], press the [Start] key.
Page 391: Check The Encryption Settings
2. Installation Press [Exit]. Press [Exit]. Log out. Turn OFF the main power, and then turn the main power back ON. The machine will start to convert the data on the memory after you turn on the machine. Wait until the message "Memory conversion complete.
Page 392 Security Settings Confirm whether the encryption has been completed or not on this display. Print the encryption key Use the following procedure to print the key again if it has been lost or misplaced. 1. Press the [User Tools] icon. 2.
Page 393: Backing Up The Encryption Key
2. Installation Encryption key sample The encryption key is printed out as a sheet of paper like the example shown above. Please instruct the customer to keep it in a safe place. Backing Up the Encryption Key The encryption key can be backed up. Select whether to save it to an SD card or to print it. •...
Page 394: Encryption Key Restoration
Security Settings Press [Print Encryption Key]. Select the backup method. If you have selected [Save to SD Card], load an SD card into the media slot on the side of the control panel and press [OK]; once the machine's data encryption key is backed up, press [Exit]. If you have selected [Print on Paper], press the [Start] key.
Page 395 2. Installation Create a text file called "key_xxxxxxxxxxx.txt" and save it in the "xxxxxxxxxxx" folder. Write the encryption key in the text file. /restore_key/xxxxxxxxxxx/key_xxxxxxxxxxx.txt • Ask an Administrator to enter the encryption key. The key has already been printed out by the user and may have been saved in the "key_xxxxxxxxxxx.txt"...
Page 396 Security Settings • It is judged that a forced start has been selected when the content of "nvclear" is executed and the machine shifts to the alternate system (forced start). Confirm that a message is displayed on the LCD telling to insert the SD card that contains the encryption key.
Page 397 2. Installation 20: HDD 30: Nothing...
Page 398: Pm Parts Settings
3. Preventive Maintenance PM Parts Settings Replacement Procedure of the PM Parts There are two ways to reset the PM counter for this machine. "Method 2 By [PM Counter / New Unit Set] Menu" is recommended for its ease of operation. •...
Page 399: Method 2: By [Pm Counter / New Unit Set] Menu
3. Preventive Maintenance Item Black: SP3-701-002 Yellow: SP3-701-071 • Replacement procedure: page 462 Cyan: SP3-701-025 Magenta: SP3-701-048 Pressure roller • Replacement procedure: page 550 Pressure roller: SP3-701-118 Fusing sleeve belt unit Fusing sleeve belt unit: SP3-701-116 • Replacement procedure: page 546 (Complete fusing unit is not necessary to set SP3-701.) Image Transfer Belt Unit SP3-701-093...
Page 400 PM Parts Settings Output the SMC logging data with SP5-990-004. Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed. Press [PM Counter / New Unit Set]. Press [All PM Parts List : New Unit Set].
Page 401: After Installing The New Pm Parts
3. Preventive Maintenance Turn OFF the main power and unplug the power cord from the wall outlet. Replace the PM parts and turn the main power ON. The machine will reset the PM counters automatically. In the case of the development unit, developer initialization will also be done automatically.
Page 402: Preparation Before Operation Check
PM Parts Settings Then, the current PM counter value is automatically moved to the PM Counter – Previous (SP7-906-1 to 10) and is reset to "0". • SP7-853 (Replace Counter) Displays the number of times each PM part has been replaced. •...
Page 403: Operation Check
3. Preventive Maintenance Displays the result code of MUSIC adjustment. 0: Success 1: Failure • SP2-194-010 to 013 (MUSIC Execution Result: Error Result C,M, Y, K) Displays the result code of MUSIC adjustment for each color. 0: Not done 1: Completed successfully 2: Cannot detect patterns 3: Fewer lines on the pattern than the target 4: Out of the adjustment range...
Page 404: Pm Parts List
PM Parts List PM Parts List See "Appendices" for the following information: • Preventive Maintenance Items...
Page 405 3. Preventive Maintenance...
Page 406: Notes On The Main Power Switch
4. Replacement and Adjustment Notes on the Main Power Switch Push Switch The main power button of this machine has been changed to a push-button switch (push button) from the conventional rocker switch. The push switch has characteristics and specifications different from the rocker switch.
Page 407: Shutdown Method
4. Replacement and Adjustment • Automatic restart deals with cases when you accidentally unplugged the AC power cord or unexpected power outages. By keeping the power flag ON, after the resumption of power, the machine will start up automatically. In rare cases, when you reconnect the AC power cord to a power outlet, the machine does not start automatically.
Page 408: Forced Shutdown
Notes on the Main Power Switch • Before removing and adjusting electrical boards, do the following procedure. Otherwise, the board can be damaged by the residual charge inside the machine and must be replaced. 1. Take out the power cord after shutdown. 2.
Page 409: Beforehand
4. Replacement and Adjustment Beforehand • Turn off the main power switch and disconnect the power cord. • After replacing, make sure that all harnesses that were removed are connected up again and secured in their clamps.
Page 410: Special Tools
Special Tools Special Tools Item Part Number Description Q’ty Unique or Common Scanner Positioning Pin A1849501 C (General) (2pcs/set) B6455020 SD Card (1GB) C (General) B6455060 SD Card (16GB) C (General) 52039502 Silicone Grease G-501 C (General) A2579300 Grease Barrierta – S552R C (General) C4019503 20×...
Page 411: Exterior Covers
4. Replacement and Adjustment Exterior Covers Precaution Concerning Stabilizers The stabilizers are necessary for meeting the requirements of IEC60950-1, the international standard for safety. The aim of these stabilizers is to prevent the products, which are heavy, from toppling as a result of people running into or leaning onto the products, which can lead to serious accidents such as persons becoming trapped under the product.
Page 412: Right And Left Side Covers
Exterior Covers Cover name Main power switch cover Rear cover Rear lower cover Right and Left Side Covers Cover name Right upper cover Right door Right rear cover Left rear cover Controller cover Left cover Upper left cover...
Page 413: Paper Exit Covers
4. Replacement and Adjustment Paper Exit Covers Cover name Paper exit tray Inverter tray Paper exit cover Paper exit lower cover Inner Covers Cover name Paper exit front cover Inner upper cover...
Page 414: Front Cover
Exterior Covers Cover name Inner lower cover Front Cover Open the front cover [A]. Unhook the belt’s tip and detach the belt [A].
Page 415: Controller Cover
4. Replacement and Adjustment Pressing down the stopper, slide the front cover [A] to the right and detach it. Controller Cover Controller cover [A] Upper Left Cover • Each part enclosed by a blue circle has a tab. Be careful not to damage it when attaching and detaching.
Page 416: Left Rear Cover
Exterior Covers Open the front cover. Paper exit tray (page 419) Upper left cover [A] Slide the cover in the direction of the blue arrow. Left Rear Cover Upper left cover (page 406)
Page 417: Left Cover
4. Replacement and Adjustment Left Rear Cover [A] Left Cover • Each part enclosed by a blue circle has a tab. Be careful not to damage it when attaching and detaching.
Page 418 Exterior Covers Controller cover (page 406) Ozone filter/Dust filter box (page 625) Upper left cover (page 406) Left rear cover (page 407) Open the 2nd paper feed tray slightly. Left cover [A] Remove it while pressing down.
Page 419 4. Replacement and Adjustment Order to remove 1. Paper exit tray 2. Controller cover...
Page 420: Rear Cover
Exterior Covers 3. Ozone filter/Dust filter box 4. Front cover 5. Upper left cover 6. Left rear cover 7. 2nd paper feed tray 8. Left cover Rear Cover • There are tabs (left-facing) on the back face of the rear cover. When fitting or removing the cover, take care not to damage it.
Page 421: Rear Lower Cover
4. Replacement and Adjustment Rear Lower Cover Rear cover (page 411) Rear lower cover [A] Right Rear Cover Open the right door. Right rear cover [A] ( x4, among them, tapping screw x1) • When installing, insert the projections [A] in the holes [B], taking care not to trap the harness inside.
Page 422: Right Upper Cover
Exterior Covers Right Upper Cover Front upper cover (page 413) Right upper cover [A] Front Upper Cover Open the right door.
Page 423 4. Replacement and Adjustment Small cover [A] Remove the screw and the connector, and then remove the front upper cover [A]. • Remember that there are three tabs at the positions in the red arrows. • Tilt the operation panel [B] upward to a horizontal position, and then remove the front upper cover [A].
Page 424: Proximity Sensor (Human Detection Sensor)
Exterior Covers Proximity Sensor (Human Detection Sensor) Front upper cover (page 413) Two connectors Bracket [A]...
Page 425: Main Power Switch Cover
4. Replacement and Adjustment Proximity sensor (Human detection sensor) [A] Main Power Switch Cover Pull out the paper trays 1 and 2.
Page 426: Waste Toner Cover
Exterior Covers Main power switch cover [A]. Waste Toner Cover Front cover (page 405) Open the waste toner cover [A].
Page 427: Inverter Tray
4. Replacement and Adjustment Waste Toner Cover [A] Inverter Tray Inverter Tray [A]...
Page 428: Paper Exit Tray
Exterior Covers Paper Exit Tray Paper Exit Tray [A] Paper Exit Cover Front upper cover (page 413) Paper exit tray (page 419) Inverter Tray (page 418) Paper exit cover [A] Paper Exit Lower Cover Left rear cover (page 407) Paper exit cover (page 419)
Page 429: Paper Exit Front Cover
4. Replacement and Adjustment Connector cover [A]. Paper exit lower cover [A] Paper Exit Front Cover Front upper cover (page 413) Paper exit lower cover (page 419)
Page 430: Inner Upper Cover
Exterior Covers Paper exit front cover [A] Inner Upper Cover Open the front cover, and remove the belt. (page 405) Open the right door. Paper exit front cover (page 420) Image transfer belt unit (page 474) Inner upper cover [A] Inner Lower Cover Front cover (page...
Page 431 4. Replacement and Adjustment PCDU cover (Y) [A] Waste toner cover (page 417) Inner lower cover [A]...
Page 432: Smart Operation Panel
Smart Operation Panel Smart Operation Panel This section explains how to remove the Smart Operation Panel from the machine. For details about disassembling the Smart Operation Panel, See the service manual for Smart Operation Panel 2nd Generation. Operation Panel Unit Scanner front cover (page 432)
Page 433 4. Replacement and Adjustment Operation panel [A] Open the platen cover or ADF. Spread a cloth or service mat [A] on the exposure glass to protect the display. Place the operation panel on the exposure glass so that the display faces down.
Page 434 Smart Operation Panel Rear center cover [A] Disconnect the USB cable [A]. Left small cover [A], right small cover [B]...
Page 435: Usb Cable
4. Replacement and Adjustment Right hinge cover [A] (Hook x 2) Left hinge cover [A], right cover [B] Hinges [A] [B] USB Cable Rear cover (page 411) Scanner right cover (page 433)
Page 436 Smart Operation Panel Controller box cover (page 600) Disconnect the USB cable [A] Remove the clamps on the cables under the scanner unit. When removing a clamp, insert a long flathead screwdriver or such a tool from the side to remove...
Page 437 4. Replacement and Adjustment • The cable has a set of 2 cable ties. When attaching the cable, position the clamp between the two cable ties.
Page 438: Adf Removal
ADF Removal Rear cover (page 411) Cable bracket and connector SPDF DF3100...
Page 439 4. Replacement and Adjustment ARDF DF3090 Screws on the ADF base. SPDF DF3100 ARDF DF3090 Slowly and carefully (the ADF is heavy) lift the ADF [A] off the machine.
Page 440 Set the ADF on its edge on the floor, and then lean it against a wall [B]. • To prevent damage to the fragile feelers [A] of the ADF position sensor, never lay the ADF on a flat surface as shown below. •...
Page 441: Scanner Unit
4. Replacement and Adjustment Scanner Unit Before You Begin There is no SIO (Scanner Interface Board) in this machine. The functions of the SIO of the previous machine are controlled by the IPU. Harnesses of the scanner unit connect directly to the IPU in the controller box on the back of the machine.
Page 442: Scanner Right Cover
Scanner Unit Scanner Right Cover Remove the screw. Scanner right cover [A] Remove the hook at the top, and then slide the cover towards the rear. Scanner Left Cover Scanner front cover (page 432)
Page 443: Scanner Upper Cover
4. Replacement and Adjustment Scanner left cover [A] Scanner Upper Cover Platen cover or ADF Rear cover (page 411) Scanner Upper Cover [A] Exposure Glass Open the platen cover or ADF. Scanner right cover (page 433)
Page 444 Scanner Unit Scale [A] Sheet-through exposure glass [A] Rear scale [A]...
Page 445: Scanner Carriage
4. Replacement and Adjustment Left scale and exposure glass [A] • The exposure glass and the left scale are attached with double-sided tape. • When installing, please follow the points below: • Install the sheet-through exposure glass with the mark [A] at the rear left corner. •...
Page 446 Scanner Unit Scanner carriage front cover [A] Move the scanner carriage [A] to the indicated position as shown.
Page 447 4. Replacement and Adjustment Loosen the screw, remove the spring [A], and then remove the belt [B]. Turn the scanner carriage over and place it on the frame [A]. • When holding the scanner carriage, be careful not to touch the circuit board [A], lens [B], and mirror [C].
Page 448 Scanner Unit Belt [A] Lower the lock lever [A] and disconnect the FFC [B]. Ferrite core [A], Mylar sheet [B] (Hook x 4) Scanner carriage...
Page 449: Cleaning The Scanner Carriage Mirror
4. Replacement and Adjustment • When attaching the scanner carriage, hold the carriage with the screw [A] loosened and move the carriage back and forth to the sides twice to have the belt stretch evenly. Then, fasten the screw [A]. •...
Page 450 Scanner Unit Move the scanner carriage [A] to the indicated position as shown. Resin cover [A] (Hook x 3)
Page 451 4. Replacement and Adjustment Open the metal cover [A] Wipe clean the mirror with a dry cloth. • When reattaching the metal cover [A], fasten the screws in the order of "1", "2", and "3".
Page 452: Scanner Motor
Scanner Unit • When attaching the resin cover, insert its tip under the metal frame. Scanner Motor Scanner upper cover (page 434) Rear cover (page 411) Grounding plate [A]...
Page 453 4. Replacement and Adjustment Spring [A] Scanner motor with bracket [A] Bracket [A]...
Page 454: Aps Sensor
Scanner Unit APS Sensor Exposure glass (page 434) APS sensor harness cover [A] APS sensors [A] (Hook x 4) Scanner HP Sensor Exposure glass (page 434)
Page 455: Ardf/Platen Cover Sensor
4. Replacement and Adjustment Slide the scanner carriage [A] in the direction of the arrow. Scanner HP Sensor [A] (Hook x 3) ARDF/Platen Cover Sensor Scanner upper cover (page 434)
Page 456: Scanner Ffc
Scanner Unit ARDF/Platen cover sensor [A] Scanner FFC Exposure glass (page 434) Remove the FFC from the scanner carriage (page 436) Original size sensor harness cover [A]...
Page 457: When Changing The Ffc
4. Replacement and Adjustment Remove the double-sided tape. When reattaching the same part, apply a double-sided tape again. Rear cover (page 411) Controller box cover (page 600) While pressing the lock release lever, pull out the FFC [A]. When Changing the FFC When changing the FFC, stick the Mylar [A] to the new FFC.
Page 458 Scanner Unit When attaching the Mylar, follow the steps below. Feed the FFC through the ferrite core [A]. Connect the FFC to the scanner carriage’s connector, and then lift the lever [A] to lock it.
Page 459 4. Replacement and Adjustment Attach the Mylar [A] to the FFC from above, and then insert the tabs at both ends of the Mylar into the gaps in the FFC holder to secure it in position. When applying the Mylar, be sure not to stretch the FFC. Applying the Mylar while stretching the FFC causes the circuit board to be deformed.
Page 460 Scanner Unit...
Page 461: Laser Unit
4. Replacement and Adjustment Laser Unit • Turn off the main power switch and unplug the machine before beginning any of the procedures in this section. Laser beams can cause serious eye injury. • Caution Decals • Decal Location Laser Unit •...
Page 462: Before Replacement
Laser Unit Before Replacement Remove the polygon mirror motor cover [A] from the new laser unit. Polygon mirror motor bracket [A], Red tag [B] Reattach the polygon mirror motor cover. Removing Left cover (page 408) Laser unit [A]...
Page 463: Installing A New Laser Unit
4. Replacement and Adjustment Installing a New Laser Unit Insert the new laser unit in the main body carefully. Connect all harnesses except the laser optics positioning motor harness [A] (2nd from right). Reassemble the machine.
Page 464: Adjustment After Replacing The Laser Unit
Laser Unit Adjustment after Replacing the Laser Unit Close the front cover and attach the left cover. • Attach the left cover before turning on the main power switch. Laser beams can seriously damage your eyes. Plug in and turn on the main power switch. Download the data of the new laser unit to the main body with SP2-110-005.
Page 465: Polygon Mirror Motor
4. Replacement and Adjustment • Adjust the values of the main scanning magnification only for Bk (black). It is not necessary to adjust other color’s values (cyan, magenta, yellow) because other colors are automatically adjusted in relation to the setting for Bk. •...
Page 466: Adjustment After Replacing The Polygon Mirror Motor
Laser Unit Polygon mirror motor holder [A], Polygon mirror motor [B] Adjustment after Replacing the Polygon Mirror Motor SP2-111-004: Forced Line Position Adj. Mode d The result can be checked with SP2-194-007 (MUSIC Execution Result Execution Result) (0: Success, 1: Failure).
Page 467 4. Replacement and Adjustment SP2-101-001 (Registration Correction: Color Main Dot: Bk) Adjusts main scan registration for BK. Value increase: image shifts to the right facing the paper. Value decrease: image shifts to the left facing the paper. CMY colors are adjusted to the BK color position if MUSIC is done after this SP. SP2-111-004 (Forced Line Position Adj.
Page 468: Pcdu
PCDU PCDU RTB 24 Agitate the developer by shaking the unit PCDU • When installing a complete brand-new PCDU, it is not necessary to set SP3-701: New Development Unit detection Open the front cover [A]. Image Transfer front cover [A]...
Page 469 4. Replacement and Adjustment PCDU cover. Release the lock of the image transfer contact lever [A].
Page 470: Adjustment After Replacing The Pcdu
PCDU PCDU. x 1, x 1, x 1, x 1, x 1, x 1, x 1, x 1, • When attaching the PCDU, clamp the harness so that the bind [A] comes above the clamp. Adjustment after Replacing the PCDU Turn ON the main power.
Page 471: Pcu/Development Unit
Exit the User Tools mode. PCU/Development Unit Before Replacing a PCU • In the PCU for MP C2504/C2004 and the PCU for MP C6004/C5504/C4504/C3504/ C3004, the charging method is different. Variations in the charge voltage must be corrected when a PCU is replaced.
Page 472 PCDU Bar code PCU Lot No. Correction value Last three digits of SP number SP No. Input the value (located at [C] on the decal as shown above) into SP2-005 as shown below. SPs for charge voltage correction before replacing PCU SP No.
Page 473: Before Replacing A Development Unit
4. Replacement and Adjustment • Case 2: When you did not set SP3-701 to “1” 1. Set SP3-701 to “1”. 2. Input the PCU correction value. 3. Turn the power OFF. Note that process control will start automatically. RTB 24 Agitate the developer by shaking the unit Before Replacing a Development Unit Set SP3-701: New unit detection to “1”...
Page 474 PCDU Release the connecting part (front) [A] ( x 2) and harness [B]. Cover [A] ( x 1). • Be careful not to break the plate (shown by the red arrow). • Handle with care to prevent deformation of the plate. Deformation can cause unstable images due to contact failure.
Page 475 4. Replacement and Adjustment Connecting part (rear) [A] ( x 3). Separate PCU [A] and development unit [B]. • When holding the development unit, be sure to obey the following three DO NOTs:...
Page 476 PCDU • DO NOT touch the development roller housing [A]. Doing so will deform the development roller housing, which causes the development roller to be scratched. • DO NOT touch the doctor blade [B]. The doctor blade is an extremely sharp-edged blade, made with a high precision to work properly.
Page 477: Notes For Assembling Pcu/Development Unit
4. Replacement and Adjustment Notes for Assembling PCU/Development Unit Pay close attention not to spill any toner on the charge roller when assembling. • Remove the heat seal [A] after replacing the PCDU. • Remove the cap [B] pasted on the toner port when replacing the PCDU. Method for Checking after Replacement Before installing, rotate the drum in the blue arrow direction, to ensure that toner lines do not occur.
Page 478: Adjustment After Replacing The Pcu And/Or The Development Unit
PCDU Adjustment after Replacing the PCU and/or the Development Unit Turn ON the main power. Do the "Automatic Color Calibration (ACC)" for the copier mode & printer mode as follows: 1. "User Tools" icon > "Machine Features" > "Maintenance" > "Auto Color Calibration" > "Start" 2.
Page 479 4. Replacement and Adjustment Duct [A] Connector [A] Image Transfer Belt Unit (page 474) PCDU (K) (page 459)
Page 480 PCDU Imaging temperature sensor harness guide [A] and Imaging temperature sensor [B] ( ×2).
Page 481: Waste Toner
4. Replacement and Adjustment Waste Toner Waste Toner Bottle Before Replacing the Waste Toner Bottle When the bottle is replaced after the machine detects that the waste toner bottle is full and stops, the counter for the Waste Toner Bottle is reset automatically. When the bottle is replaced before the machine stops due to a full bottle, it is necessary to reset the PM counter manually (set SP3-701-142 to “1”...
Page 482 Waste Toner Pull out the waste toner bottle [A]. Replace the waste toner bottle.
Page 483: Image Transfer Unit
4. Replacement and Adjustment Image Transfer Unit Image Transfer Belt Unit • Note that if the two levers [A] [B] are not pointing up, the image transfer belt unit cannot be inserted. • Before you remove or attach the image transfer belt unit, open the right door and the paper transfer unit.
Page 484: What To Do Before Replacing The Image Transfer Belt
Image Transfer Unit • Precautions when attaching the image transfer belt unit: • Slowly push the unit until it is inserted all the way, and then give a final strong push one more time. Then lock the ITB lock lever and ITB contact lever. If the ITB contact lever is locked with the image transfer belt unit not fully inserted into the machine, the paper transfer roller is not set in the correct position when the paper transfer roller unit is closed.
Page 485 4. Replacement and Adjustment Image transfer front cover [A] Release the lock [A] and open the right door [B].
Page 486 Image Transfer Unit Pull the handle [A] and open the paper transfer unit [B]. Release the ITB lock lever [A] and ITB contact lever [B]. Pull out the image transfer belt unit fully [A].
Page 487: Image Transfer Cleaning Unit
4. Replacement and Adjustment Lift the handle [B] to release the lock, and remove the image transfer belt unit. Locking mechanism by handle Image Transfer Cleaning Unit • Before removing the image transfer cleaning unit [A], turn the assembly upside down (as shown on the right), so that the image transfer cleaning unit [A] is underneath the image transfer belt unit [B].
Page 488: What To Do Before Replacing The Image Transfer Cleaning Unit
Image Transfer Unit • When replacing the Image Transfer Cleaning Unit, do not touch the cleaning blade edge. What to Do before Replacing the Image Transfer Cleaning Unit Before replacing the Image Transfer Belt Cleaning, set SP3-701-102 to "1" and switch the power OFF. Then replace the Image Transfer Belt Cleaning and switch the power ON.
Page 489: Replacement
4. Replacement and Adjustment Item Image Transfer Cleaning Unit SP3-701-102 Replacement Image transfer belt unit (page 474) Image transfer lock unit [A] Remove the screws above the image transfer cleaning unit [A].
Page 490 Image Transfer Unit Turn the whole image transfer belt unit over, and remove the screws below the image transfer cleaning unit. While releasing the hook, lift the image transfer belt unit gently, and remove the image transfer cleaning unit.
Page 491 4. Replacement and Adjustment Put toner on the image transfer belt. [A]: 20mm or more [B]: About 5mm • It is not necessary to specify the color of the toner, though yellow toner is used in the above example. Attach the image transfer cleaning unit. Rotate the image transfer belt about 10mm [A] in the reverse direction, then turn it forward one complete turn [B].
Page 492: Image Transfer Belt
Image Transfer Unit Image Transfer Belt • Do not touch the rollers but hold the upper/lower resin part [A] when you lift the Image Transfer Unit. Touching the rollers may cause poor image quality. Image transfer belt unit (page 474) Bracket [A]...
Page 493 4. Replacement and Adjustment Brackets [A] [B] Image transfer cleaning unit (page 478) Remove the tension fixing frames [A] and [B] (front side: black, rear side: gray). Position the image transfer unit with the front side underneath.
Page 494 Image Transfer Unit Rotate the gear [A] to change to the OPEN position. The part in the red circle opens. Release the tension, and remove the belt.
Page 495: Attaching The Belt
4. Replacement and Adjustment Attaching the Belt • When attaching the belt, make sure that there is no foreign material on it. • Make sure to attach the belt with the edge with markings (2 white dots) at the unit’s rear. •...
Page 496 Image Transfer Unit Apply tension back to normal. Rotate the gear [A] to change to the CLOSED position. The part in the red circle closes.
Page 497 4. Replacement and Adjustment Attach the tension fixing frames [A] and [B] (front side: black, rear side: gray). Put toner on the image transfer belt. [A]: 20mm or more [B]: About 5mm • It is not necessary to specify the color of the toner, though yellow toner is used in the example above.
Page 498 Image Transfer Unit Rotate the image transfer belt about 10mm [A] in the reverse direction, then turn it forward one complete turn [B]. Attach the brackets [A] [B]...
Page 499: Adjustment After Replacing The Image Transfer Belt
4. Replacement and Adjustment Attach the bracket [A] Attach the image transfer lock unit [A]. Install the image transfer unit on the machine. Adjustment after replacing the Image transfer belt After replacing the image transfer belt, to prevent twisting of the belt, pass the belt round once in the direction of the arrow.
Page 500: Paper Transfer Roller
Image Transfer Unit Paper Transfer Roller Open the right door. Pull the handle [A] and open the paper transfer unit [B].
Page 501: When Reinstalling The Paper Transfer Roller
4. Replacement and Adjustment Paper transfer roller [A] When reinstalling the paper transfer roller When reinstalling the paper transfer roller, do not install the wrong type of roller. [A]: Standard roller [B]: Imageable Area Extension Unit Type M19 When attaching the paper transfer roller, make sure that the roller is set in the correct position while referring to the three points described below.
Page 502 Image Transfer Unit • The paper transfer roller unit does not open 1. Check that the claw [A] on the roller holder is under the guide plate [B]. 2. Check that the pin [A] on either end of the paper transfer roller is inserted correctly.
Page 503 4. Replacement and Adjustment 3. Check that the spring [A] at either end of the paper transfer roller unit is in the correct position at each end.
Page 504: Paper Transfer Roller Unit
Image Transfer Unit Paper Transfer Roller Unit What to Do before Replacing the Paper Transfer Roller Unit Before replacing the Image Paper Transfer Roller Unit, set SP3-701-109 to "1" and switch the power OFF. Then replace the Image Paper Transfer Roller Unit and switch the power ON. SP3-701 (Manual New Unit Set) This SP is the new unit detection flag.
Page 505 4. Replacement and Adjustment Remove the right clip ring and connector on the rear side. Pull the handle [A] and open the paper transfer unit [B].
Page 506 Image Transfer Unit Remove the left clip ring at the front side, and remove the paper transfer roller unit [A]. • Note that the sizes of the clip ring differ on the left and right. • When attaching a paper transfer roller unit, first attach the bushings [A] to the paper transfer roller unit.
Page 507: Fusing Entrance Sensor
4. Replacement and Adjustment Fusing Entrance Sensor Open the right door. Fusing entrance sensor unit [A] Fusing entrance sensor [A] TM/ID Sensor Before Replacing the TM/ID sensor Each sensor assembly has a list of characteristic values attached to it. Before you replace the TM/ID sensor, you must do the following procedure, or process control/MUSIC will not be done correctly after power is switched on (it will use the values for the old sensor).
Page 508 Image Transfer Unit • The characteristic values attached to the service part must be entered before replacement. It is recommended that in case Process control/MUSIC after replacement is not completed successfully, take a note of values of SP3-333, SP3-334 and SP3-335. Note the characteristic values that are listed on the bar code label.
Page 509: Replacement Procedure
4. Replacement and Adjustment SP No. Classification 1 Classification 2 Value 3-334-006 ID.Sens TestVal:C Vct_dif Check:Xint TM/ID sensor: C, value of [6] 3-335-001 ID.Sens TestVal:R K2: Check TM/ID sensor: R, value of [1] 3-335-002 ID.Sens TestVal:R Diffuse Corr TM/ID sensor: R, value of [2] 3-335-003 ID.Sens TestVal:R Vct_reg Check:Slope...
Page 510 Image Transfer Unit Disconnect the connectors.
Page 511: Adjustment After Replacing The Tm/Id Sensor
4. Replacement and Adjustment TM/ID sensor [A] Adjustment after Replacing the TM/ID sensor Turn on the main power switch, and then go into the SP mode. Run SP3-011-004 (Manual Procon: Exe Full MUSIC). • If the SP3-011-004 can't finish successfully, make sure you are entering the correct value into the SP.
Page 512 Image Transfer Unit Category Code Result name Description 10 and larger Succeeded Result (Normal) ID sensor output error (Max) Vt > Max ID sensor output error (Min) Vt < Min 40 and larger Development gamma is in target, but ID Sensor error (Max) ID Sensor Vt value is less than upper limit.
Page 513: Temperature And Humidity Sensor
4. Replacement and Adjustment Category Code Result name Description Potential control method is set as Potential not adjusted [0:FIX]. 90 and larger Result(End) Stopped by door open, power off, Stopped error. (Set when execute.) • Execution result example (In order of YMCK from left) •...
Page 514: Itb Contact And Release Sensor
Image Transfer Unit Insert a screwdriver through the hole in the frame, and detach the temperature and humidity sensor together with its bracket [A]. Temperature and humidity sensor [A] ITB Contact and Release Sensor Image transfer belt unit (page 474) PCDUs (page 459)
Page 515: Image Transfer Lock Unit
4. Replacement and Adjustment ITB contact and release sensor bracket [A] ITB contact and release sensor [A] Image Transfer Lock Unit Open the front cover.
Page 516 Image Transfer Unit Image transfer front cover [A] Release the ITB lock lever [A].
Page 517: Installing The Image Transfer Lock Unit
4. Replacement and Adjustment Image transfer lock unit [A] Installing the Image Transfer Lock Unit • When installing the image transfer lock unit, release the ITB lock lever and follow the procedures below, taking care to avoid deformation of the pin inside the unit (circled in red below). If the pin is deformed, the shutter on the waste toner recovery path may not open and waste toner may clog the cleaning unit.
Page 518 Image Transfer Unit Before installing, check that the lever on the image transfer lock unit is in the unlocked position. Unlocked position: Install the image transfer lock unit [A] so that the gear [B] on the image transfer unit side fits into the space in the image transfer lock unit circled in blue below.
Page 519 4. Replacement and Adjustment Return the ITB lock lever [A] to the locked position.
Page 520: Drive Unit
Drive Unit Drive Unit Overview Description Description Paper feed motor Paper transfer contact and release motor Transport motor PCU motor: CMY Registration motor Development motor: CMY Paper exit/ Pressure release motor Development solenoid Fusing motor PCU motor: Black/ ITB drive motor...
Page 521: Paper Feed Motor
4. Replacement and Adjustment Paper Feed Motor Power supply box (page 620) Paper Feed Motor [A] Transport Motor Power supply box (page 620) Transport motor [A] Paper Transfer Contact and Release Motor Unit Controller box (page 614)
Page 522: Imaging Drive Unit
Drive Unit Paper transfer contact and release motor unit [A] Imaging Drive Unit Controller box (page 614) Power supply box (page 620) Right rear cover (page 412) Bracket [A] Toner supply cooling fan unit (page 630)
Page 523: Pcu Motor: Cmy
4. Replacement and Adjustment Duct [A] Imaging drive unit [A] PCU Motor: CMY Controller box (page 614)
Page 524: Development Motor: Cmy
Drive Unit PCU Motor: CMY [A] Development Motor: CMY Controller box (page 614) Power supply box (page 620) Right rear cover (page 412) Bracket [A]...
Page 525: Development Solenoid
4. Replacement and Adjustment Development Motor: CMY [A] Development Solenoid Controller box (page 614) Power supply box (page 620) Right rear cover (page 412) Bracket [A]...
Page 526: Pcu Motor: Black / Itb Drive Motor
Drive Unit Development solenoid cover [A] Development solenoid [A] PCU motor: Black / ITB Drive Motor Controller box (page 614) Power supply box (page 620) Right rear cover (page 412)
Page 527: Registration Motor
4. Replacement and Adjustment Bracket [A] PCU motor: Black / ITB drive motor [A] Registration Motor Controller box (page 614) Power supply box (page 620) Right rear cover (page 412)
Page 528: Fusing Motor
Drive Unit Bracket [A] Registration motor [A] Fusing Motor Controller box (page 614)
Page 529: Paper Exit/ Pressure Release Motor
4. Replacement and Adjustment Fusing motor [A] Paper Exit/ Pressure Release Motor Fusing exhaust fan unit (page 629) Paper exit / Pressure release motor [A] Duplex Entrance Motor Paper exit unit (page 557) Fusing exhaust fan unit (page 629)
Page 530: Toner Supply Motor
Drive Unit Duplex entrance motor unit [A] Duplex entrance motor [A] Toner Supply Motor Controller box (page 614) Toner supply cooling fan unit (page 630)
Page 531: Sub Hopper
4. Replacement and Adjustment Duct [A] Toner supply motor ×2, ×1 ×2, ×1 ×2, ×1 ×2, ×1 Sub Hopper • When removing the sub hopper, be careful not to tilt it to avoid spilling the toner inside the hopper.
Page 532 Drive Unit • When replacing the sub hopper because of clogged toner, replace the toner duct[A], too. Pull out the image transfer belt unit about 5cm. Controller box (page 614) Toner supply cooling fan unit (page 630)
Page 533 4. Replacement and Adjustment Duct [A] Toner supply motor unit (K) [A] Sub hopper (K) [A]...
Page 534 Drive Unit Pull out the image transfer belt unit about 5cm. Controller box (page 614) Toner supply cooling fan unit (page 630) Duct [A] Harness guide [A]...
Page 535 4. Replacement and Adjustment Toner supply motor unit (C) [A] Sub hopper (C) [A] Controller box (page 614)
Page 536 Drive Unit Harness guide [A] Toner supply motor unit (M) [A]...
Page 537 4. Replacement and Adjustment Sub hopper (M) [A] Controller box (page 614) Harness guide [A]...
Page 538: Toner End Sensor
Drive Unit Toner supply motor unit (Y) [A] Sub hopper (Y) [A] Toner End Sensor Sub Hopper (page 522)
Page 539: Toner Bottle Drive Motor
4. Replacement and Adjustment Toner end sensor [A] • The toner end sensors are the same for each color. Toner Bottle Drive Motor Toner supply motor/K (page 521)
Page 540 Drive Unit Toner bottle drive motor/K [A] Toner supply motor/C (page 521) Toner bottle drive motor/C [A] Toner supply motor/M (page 521)
Page 541: Id Chip Contact Board
4. Replacement and Adjustment Toner bottle drive motor/M [A] Toner supply motor/Y (page 521) Toner bottle drive motor/Y [A] ID Chip Contact Board Toner bottle drive motor/K (page 530) Toner bottle drive motor/C (page 531)
Page 542 Drive Unit ID chip contact board (K) [A] Toner bottle drive motor/C (page 531) Toner bottle drive motor/M (page 531) ID chip contact board (C) [A] Toner bottle drive motor/M (page 531) Toner bottle drive motor/Y (page 532)
Page 543 4. Replacement and Adjustment ID chip contact board (M) [A] Toner bottle drive motor/Y (page 532) ID chip contact board (Y) [A]...
Page 544: Transport Coil Unit
Drive Unit Transport Coil Unit Image transfer belt unit (page 474) PCDU (page 459) Toner bottle drive motor (page 530) Sub hopper (page 522) ID chip contact board (page 532) Put a piece of disposable paper [A] on the inside of the machine to avoid damage due to toner spillage.
Page 545 4. Replacement and Adjustment Remove all the harnesses connecting to the transport coil unit ( ×8). Remove the screws fixing the transport coil units [A] ( ×5, each color). Release the claws for the transport coil units [A] (claw ×1, each color).
Page 546 Drive Unit Remove the screws securing the bracket [A] ( ×2). Put a piece of disposable paper on the floor because toner can spill when you put the transport coil unit down. Pull out the whole transport coil unit [A] together with the bracket [B]. •...
Page 547 4. Replacement and Adjustment Transport coil unit for (Y) [A] (tab×1). See steps 1 to 13 in the transport coil replacement procedure for “Y”. (page 535) Transport coil unit for (M) [A] (tab×1).
Page 548 Drive Unit See steps 1 to 13 in the transport coil replacement procedure for “Y”. (page 535) Transport coil unit for (C) [A] (tab×1). See steps 1 to 13 in the transport coil replacement procedure for “Y”. (page 535)
Page 549 4. Replacement and Adjustment Transport coil unit for (K) [A] (tab×1).
Page 550: Fusing Unit
Fusing Unit Fusing Unit Fusing Unit • Because there is a danger of burns on contact with hot parts of the fusing unit, start work when the temperature drops to a low enough temperature. • To clear SC544-02 or SC554-02, replacing the fusing unit or installing a fuse (provided in the fusing sleeve belt unit) in the fusing unit must be required.
Page 551: Fusing Entrance Guide Plate
4. Replacement and Adjustment Fusing unit [A] • To attach the fusing unit, fasten the screws in the order [B] (rear), [C] (front). Fusing Entrance Guide Plate Fusing unit (page 541) Fusing entrance guide plate [A]. • The screws [B] are threaded screws. When you assemble the unit, take care not to use the wrong screws.
Page 552: Cleaning The Fusing Entrance Guide Plate
Fusing Unit • Fasten the screw in the marked screw hole [C]. Cleaning the Fusing Entrance Guide Plate Carefully remove adhering toner as shown in the diagram below with a dry cloth. Then, wipe with a cloth moistened with alcohol. Fusing Exit Guide Plate Fusing unit (page...
Page 553: Cleaning The Fusing Exit Guide Plate
4. Replacement and Adjustment Cleaning the Fusing Exit Guide Plate Open the fusing exit guide plate [A]. Wipe clean with a dry cloth. Then wipe clean with a cloth dampened with alcohol. Fusing Upper Cover Fusing unit (page 541)
Page 554: Fusing Lower Cover
Fusing Unit Fusing upper cover [A] Fusing Lower Cover Fusing unit (page 541) Remove 4 screws on the front and rear sides.
Page 555: Fusing Sleeve Belt Unit
4. Replacement and Adjustment Lift the fusing unit to remove the fusing lower cover [A]. Fusing Sleeve Belt Unit • The fusing sleeve belt unit is designed with a highly soft material. Do not touch the sleeve belt unit with your hands to prevent dents during replacement. If you have touched it and a dent has been made, the dent will gradually become larger during operation and it can cause a fusing malfunction or sleeve belt breakage.
Page 556: Adjustment Before Replacing The Fusing Sleeve Belt Unit
Fusing Unit Adjustment before Replacing the Fusing Sleeve Belt Unit Before replacing the fusing sleeve belt unit, set SP3-701-116 to "1" and switch the power OFF. Then replace the fusing sleeve belt unit and switch the power ON. SP3-701 (Manual New Unit Set) This SP is the new unit detection flag.
Page 557 4. Replacement and Adjustment Fusing exit driven roller [A] Side plate [A]...
Page 558 Fusing Unit Two screws. Release the boss caps on both sides, and then detach the fusing sleeve belt unit [A].
Page 559: Pressure Roller
4. Replacement and Adjustment Remove the spring, and then remove the separation plate [A] and supports [B]. Pressure Roller Adjustment before Replacing the Pressure Roller Before replacing the Pressure Roller, set SP3-701-118 to "1" and switch the power OFF. Then replace the pressure roller and switch the power ON.
Page 560 Fusing Unit • Do not move the pressure roller to another fusing unit. Fusing sleeve belt unit (page 546) Pressure roller [A]...
Page 561: Fusing Sleeve Thermostat Unit
4. Replacement and Adjustment Apply the grease (FLUOTRIBO MG GREASE) to the rear shaft of the pressure roller at 5-7mm from the cut edge. Apply the grease (FLUOTRIBO MG GREASE) to the front shaft of the pressure roller at 5-7mm from the C-ring notch. Fusing Sleeve Thermostat Unit Fusing upper cover (page...
Page 562: Non-Contact Thermistor
Fusing Unit Left frame [A] Fusing sleeve thermostat unit [A] Non-Contact Thermistor Fusing upper cover (page 544) Fusing lower cover (page 545) Left frame [A]...
Page 563: Pressure Roller Thermistor
4. Replacement and Adjustment Non-contact thermistor unit [A] Pressure Roller Thermistor Fusing entrance guide plate (page 542) Fusing upper cover (page 544) Fusing lower cover (page 545) Pressure roller thermistor [A]. Thermopile Unit Fusing unit (page 541)
Page 564: Pressure Roller Hp Sensor
Fusing Unit Thermopile unit [A] Pressure Roller HP Sensor Fusing unit (page 541) Pressure roller HP sensor unit [A]...
Page 565: Fusing Exit Drive Solenoid
4. Replacement and Adjustment Pressure roller HP sensor [A] Fusing Exit Drive Solenoid Paper exit unit (page 557) Fusing exit drive solenoid [A].
Page 566: Paper Exit
Paper Exit Paper Exit Paper Exit Unit Fusing unit (page 541) Inner cover [A] Paper exit unit [A] Paper Exit Solenoid Paper exit unit (page 557)
Page 567: Paper Exit Sensor
4. Replacement and Adjustment Paper exit solenoid [A] Paper Exit Sensor Paper exit unit (page 557) Feeler [A]...
Page 568 Paper Exit Harness [A] Paper exit sensor unit [A] Paper exit sensor [A]...
Page 569: Reverse Sensor
4. Replacement and Adjustment Reverse Sensor Paper exit unit (page 557) Reverse sensor unit [A] When attaching the reverse sensor, if you screw too tightly in the direction of the blue arrow, it may cause the gap between the guide plates [A] to be too narrow, resulting in paper jams. Make sure that there is a gap [A] of 3mm or more after you fasten the screw.
Page 570: Reverse Motor
Paper Exit Reverse sensor [A] Reverse Motor Paper exit unit (page 557) Gear [A] (Tab x1)
Page 571: Fusing Exit Sensor
4. Replacement and Adjustment Reverse motor unit [A] Reverse motor [A] Fusing Exit Sensor Paper exit unit (page 557)
Page 572 Paper Exit Fusing exit sensor unit [A] Fusing exit sensor [A]...
Page 573: Paper Feed
4. Replacement and Adjustment Paper Feed • The 1st paper feed unit can be removed without removing the duplex unit (just open the right door), and you can remove the paper feed unit after pulling out the paper tray. • The 1st paper feed unit and 2nd paper feed unit are not interchangeable. Paper Feed Unit 1st Paper Feed Unit Open the right door.
Page 574 Paper Feed Pull out the 1st paper tray [A]. Press the left tab to release the lock, and remove the paper feed guide plate [A]. 1st paper feed unit [A]...
Page 575: Nd Paper Feed Unit
4. Replacement and Adjustment 2nd Paper Feed Unit Duplex unit (page 591) Pull out the 2nd paper tray [A]. Transport guide [A]...
Page 576 Paper Feed Harness guide [A] (Hook x 1) Press the left tab to release the lock, and remove the paper feed guide plate [A]. 2nd paper feed unit [A]...
Page 577: Paper Dust Collection Unit
4. Replacement and Adjustment Paper Dust Collection Unit Open the right door. Arms [A] [B] Open the right door wide. Paper dust collection unit [A] Pick-up Roller, Paper Feed Roller, Separation Roller, Torque Limiter Paper feed unit (page 564)
Page 578 Paper Feed Retainer [A] Pick-up Roller [A]...
Page 579 4. Replacement and Adjustment Paper Feed Roller [A] Separation Roller [A]...
Page 580: St Tray Lift Motor/ 2Nd Tray Lift Motor
Paper Feed Torque Limiter [A] 1st Tray Lift Motor/ 2nd Tray Lift Motor HVP-CB with bracket (page 622) 1st Tray Lift Motor [A]...
Page 581: Transport Sensor
4. Replacement and Adjustment 2nd Tray Lift Motor [A] Transport Sensor Paper feed unit (page 564) Transport sensor unit [A]...
Page 582: Upper Limit Sensor
Paper Feed Transport sensor [A] Upper Limit Sensor Paper feed unit (page 564) Upper limit sensor [A] Paper End Sensor Paper feed unit (page 564)
Page 583: Registration Sensor
4. Replacement and Adjustment While pressing the tab enclosed by the blue circle, remove the paper end sensor [A] (Harness×1). Registration Sensor Open the right door. Paper transfer roller unit (page 495) Inner bracket [A]...
Page 584 Paper Feed Remove two screws, then release the tab by inserting a flathead driver behind the registration sensor [A].
Page 585: Bypass Tray Unit
4. Replacement and Adjustment Bypass Tray Unit Bypass Tray Open the right door. Arm [A][B] Open the right door wide.
Page 586 Bypass Tray Unit Paper transport guide [A] Harness...
Page 587 4. Replacement and Adjustment Release the tab and loosen the harness bracket [A]. Bypass tray [A] • When attaching the bypass tray, pass the harness through the indicated position as shown.
Page 588: Bypass Paper End Sensor
Bypass Tray Unit Bypass Paper End Sensor Open the bypass tray [A].
Page 589 4. Replacement and Adjustment Bypass paper end sensor cover [A] Bypass paper end sensor unit [A] Bypass paper end sensor [A]...
Page 590: Bypass Pick-Up Roller
Bypass Tray Unit Bypass Pick-up Roller Open the bypass tray. Bypass pick-up roller [A] Bypass Paper Feed Roller Bypass paper end sensor unit (page 579) Bypass paper feed roller [A] Bypass Separation Roller/Torque Limiter Open the right door.
Page 591 4. Replacement and Adjustment Arm [A][B] Open the right door wide. Paper transport guide [A]...
Page 592: Bypass Width Sensor
Bypass Tray Unit Bypass separation roller [A] Torque limiter [A] Bypass Width Sensor Bypass tray (page 576)
Page 593 4. Replacement and Adjustment Six screws on the bypass tray [A] ( ×6). Release the hooks around the bypass tray [A]. • There is a hook in the tray cover. Be careful not to damage it during removal or installation.
Page 594 Bypass Tray Unit Release the links.
Page 595 4. Replacement and Adjustment Bypass tray upper cover [A] (pin x 1, Bypass width sensor [A] ( ×1, hook x2) • When installing, the holes must align as shown below.
Page 596: Bypass Length Sensor
Bypass Tray Unit Bypass Length Sensor Bypass tray (page 576) Six screws on the bypass tray [A] ( ×6).
Page 597 4. Replacement and Adjustment Release the hooks around the bypass tray [A]. • There is a hook in the tray cover. Be careful not to damage it during removal or installation.
Page 598 Bypass Tray Unit Release the links. Bypass tray upper cover [A] (pin x 1,...
Page 599 4. Replacement and Adjustment Bypass length sensor [A] ( ×1, hooks)
Page 600: Duplex Unit
Duplex Unit Duplex Unit Duplex Unit Unlock the lever [A], and then open the right door [B]. Arms [A] [B] Right rear cover (page 412)
Page 601: Duplex/Bypass Motor
4. Replacement and Adjustment Main power switch cover (page 416) Duplex unit [A] Duplex/Bypass Motor Duplex unit (page 591) Harness guide [A]...
Page 602: Duplex Entrance Sensor
Duplex Unit Duplex/Bypass motor unit [A] Duplex/Bypass Motor [A] Duplex Entrance Sensor Remove two tabs, and remove the transport guide [A]. • Make sure to release the tab on the right [C] first. • When you reattach this part, make sure to attach it from the tab on the left [B] first.
Page 603 4. Replacement and Adjustment Duplex entrance unit [A]...
Page 604: Duplex Exit Sensor
Duplex Unit Duplex entrance sensor unit [A] Duplex Exit Sensor Duplex unit (page 591) Harness guide [A]...
Page 605 4. Replacement and Adjustment Duplex exit sensor unit [A] Duplex exit sensor [A]...
Page 606: Electrical Components
Electrical Components Electrical Components • Before doing any work, touch a metal object to discharge static electricity from the body. There is a possibility that the electrical components may malfunction due to static electricity. • When disconnecting the FFC, release the lock. •...
Page 607: Printed Circuits Behind The Controller Box
4. Replacement and Adjustment Controller Box Cooling Fan Controller Board Printed Circuits behind the Controller Box HVP_TTS Imaging IOB...
Page 608: Printed Circuit/Parts Inside The Power Box
Electrical Components Printed Circuit/Parts inside the Power Box PSU (AC controller board) PSU (DC Power) PSU Cooling Fan Printed Circuits behind the Power Box HVP_CB Paper Transport IOB...
Page 609: Controller Box Cover
4. Replacement and Adjustment Controller Box Cover Rear cover (page 411) Controller box cover [A]. Red circles: Remove / Blue circles: Loosen • The FFC connector has a lock mechanism. Do not use force to pull it out. Controller box cover (page 600) IPU [A]...
Page 610 Electrical Components • The FFC connector has a lock mechanism. Do not use force to pull it out. Controller box cover (page 600) BCU [A] Disconnect the FFCs while pressing the lock release levers on its sides. Disconnecting the FFC without releasing the lock may cause the FFC or connector to be damaged, resulting in an SC670 error.
Page 611: When Installing The New Bcu
4. Replacement and Adjustment When installing the new BCU Remove the NVRAM (EEPROM) [A] from the old BCU. Then install it on the new BCU after you replace the BCU. Replace the NVRAM (page 602) if the NVRAM on the old BCU is defective. •...
Page 612 Electrical Components Plug in, and then turn on the main power switch. • When the power is turned ON, SC195-00 appears, but continue with the following steps. Select the destination setting. (SP5-131-001) (JPN: 0, NA: 1, EU/AA/TWN/CHN: 2) Set the following SP, Machine Serial Set (SP5-811-001), Area Selection (SP5-807-001), and CPM Set (SP5-882-001).
Page 613: Controller Board
4. Replacement and Adjustment • SP5-824-001 (NV-RAM Data Upload) Uploads the NVRAM data to an SD card. • SP5-825-001 (NV-RAM Data Download) Downloads data from an SD card to the NVRAM in the machine. Controller Board • Keep NVRAMs away from any objects that can cause static electricity. Static electricity can damage NVRAM data.
Page 614 Electrical Components Controller Board [A] DIMM [A] Remove the two used NVRAMs from the old controller board and install them on the new controller board. • Make sure that the FRAM1 and FRAM2 are placed at the right position and orientation when attaching to the new board.
Page 615: Replacing The Nvrams On The Controller Board
4. Replacement and Adjustment Position Label on the board Label on the NVRAM Left FRAM1 2M-1 Right FRAM2 2M-2 • When replacing the controller board, first, check which SDK applications have been installed. After replacing the controller board, re-install the SDK applications by following the installation instructions for each application.
Page 616 Electrical Components Mounting position and orientation of the NVRAMs Position Label on the board Label on the NVRAM Left FRAM1 2M-1 Right FRAM2 2M-2 Make sure that you have the SMC report (factory settings). This report comes with the machine. Output all the SMC data using SP5-990-001 (SP Print Mode: All (Data List)), or download the SMC data to an SD card using SP5-992-001 (SP Text mode: ALL (Data List)) Make sure to shut down and reboot the machine once before printing/exporting the SMC.
Page 617 4. Replacement and Adjustment Make sure that the customer has backed up their Address Book data. If they have not, save the Address Book data to an SD card using SP5-846-051 (Backup All Addr Book). • The address data stored in the machine will be discarded later during this procedure. So be sure to obtain a backup of the customer’s address book data.
Page 618 Electrical Components 4. Make sure that there is no transmission standby file. If any standby file exists, ask the customer to delete it or complete the transmission. Turn the power OFF and unplug the power supply cord. Push the power switch ON again to discharge the residual charge. Replace the NV-RAM with a brand-new one.
Page 619 4. Replacement and Adjustment Turn the power ON. The screen "Program/Change Administrator" will be displayed in the language that is the same language as the time when the data was uploaded to the SD card in step 5. Execute SP5-755-002 (Hide Administrator Password Change Scrn). After you execute this SP and exit SP mode, the Home screen is displayed and user functions can be used.
Page 620 Electrical Components - Check the changed SP value on the SMC which was output in step 2 and set it manually. Especially, ensure that the values of the following SPs are same as the setting before the replacement. - a. SP5-045-001 (Accounting counter: Counter Method) - b.
Page 621 4. Replacement and Adjustment Initial Item Description value Setting this value to “0” permits only internal access in the machine (MFP browser). Access Enabled Disabled Permission Setting this value to “1” permits to access from external devices such as PC, Remote UI, IT-BOX. Setting this value to “0”...
Page 622 Electrical Components 4: GJ 5: Creo 6: QX-100 7: Kurofune 8 to 10: Reserved • SP5-846-052 (UCS Setting: Restore All Addr Book) Downloads all directory information from the SD card. • SP3-011-001 (Manual ProCon :Exe: Normal ProCon) Executes Process control. •...
Page 623: Adjustment After Replacement
4. Replacement and Adjustment HDD [A] Adjustment after replacement Run SP5-832-001, to initialize the hard disk. Even if you use an HDD that is already formatted, it is recommended that you re-initialize. Run SP5-853-001, to install the fixed stamps. Run SP5-846-052, to copy the address book from the SD card to the HDD. Turn off the machine, and then turn it back on.
Page 624: Imaging Iob
Electrical Components Controller box cover (page 600) Bracket [A] Controller box [A] Imaging IOB Controller cover (page 406) Controller box cover (page 600)
Page 625 4. Replacement and Adjustment Disconnect the FFC [A] between IPU-Scanner Unit while pressing the lock release button. Open the controller box [A]. Imaging IOB [A] Disconnect the FFC while pressing the lock release levers on its sides. Disconnecting the FFC without releasing the lock may cause the FFC or connector to be damaged, resulting in an SC670 error.
Page 626: Hvp_Tts
Electrical Components HVP_TTS Controller cover (page 406) Controller box cover(page 600) Disconnect the FFC [A] between IPU-Scanner Unit while pressing the lock release button.
Page 627: Psu (Ac Controller Board)
4. Replacement and Adjustment Open the controller box [A]. HVP_TTS [A] PSU (AC Controller Board) • Turn off the main power switch and unplug the power cord before replacing the PSU. • Do not touch the areas outlined in red in the following diagrams when replacing the PSU. Residual charge on the board may cause electric shock.
Page 628: Psu (Dc Power)
Electrical Components Rear lower cover (page 412) PSU (AC Controller Board) [A] PSU (DC Power) • Turn OFF the main power switch and unplug the power cord before replacing the PSU.
Page 629: Power Supply Box
4. Replacement and Adjustment • Do not touch the areas outlined in red in the following diagrams when replacing the PSU. Residual charge on the board may cause electric shock. 100V 200V Rear lower cover (page 412) PSU (DC Power) [A] Power Supply Box Rear lower cover (page...
Page 630: Paper Transport Iob
Electrical Components Power supply box [A] ( x6, Among them, tapping screw x1) • You can hang the power box [A] on the machine by using 3 tabs. Paper Transport IOB Power supply box (page 620)
Page 631: Hvp-Cb
4. Replacement and Adjustment Paper transport IOB [A] HVP-CB Power supply box (page 620) HVP_CB [A] HVP-CB with Bracket Power supply box (page 620)
Page 632 Electrical Components Release the 5 clamps. Remove the HVP-CB with bracket [A] (Tab x2)
Page 633: Proximity Sensor (Human Detection Sensor) Board
4. Replacement and Adjustment Proximity Sensor (Human Detection Sensor) Board Front upper cover (page 413) Proximity sensor (Human detection sensor) board [A].
Page 634: Fans/Filters
Fans/Filters Fans/Filters Ozone filter/Dust filter Adjustment before Replacing the Dust Filter Before replacing the Dust filter, set SP3-701-132 to "1" and switch the power OFF. Then replace the Dust filter and switch the power ON. Replacement Pull out the ozone filter and dust filter box [A]. Ozone filter [A], Dust filter [B]...
Page 635: Deodorization Filter
4. Replacement and Adjustment • When attaching the ozone filter and dust filter unit to the machine, attach it by pressing the area below its center [A]. Attaching it by pressing the area above the center may cause incomplete attachment. Deodorization Filter Deodorization filter box [A]...
Page 636: Development Intake Fan
Fans/Filters Deodorization filter [A] Development Intake Fan Inner lower cover (page 421) Development intake fan unit [A]...
Page 637: Ozone Exhaust Fan
4. Replacement and Adjustment Development intake fan [A] Ozone Exhaust Fan Power supply box (page 620) Ozone exhaust fan [A] Paper Exit Cooling Fan Front upper cover (page 413)
Page 638: Fusing Exhaust Fan
Fans/Filters Paper exit cooling fan [A] Fusing Exhaust Fan Rear cover (page 411) Right rear cover (page 412) Fusing exhaust fan unit [A]...
Page 639: Toner Supply Cooling Fan
4. Replacement and Adjustment Fusing exhaust fan [A] Toner Supply Cooling Fan Rear cover (page 411) Right rear cover (page 412) Toner supply cooling fan unit [A]...
Page 640: Psu Cooling Fan
Fans/Filters Toner supply cooling fan [A] PSU Cooling Fan Rear lower cover (page 412) PSU cooling fan unit [A] PSU cooling fan [A]...
Page 641: Controller Box Cooling Fan
4. Replacement and Adjustment Controller Box Cooling Fan Controller box cover (page 600) Controller box cooling fan [A]...
Page 642: Image Adjustment
Image Adjustment Image Adjustment Auto Color Calibration For the best image quality, this is done during installation, and should be done periodically by the customer. It is accessed with the user tools as follows. User Tools -> Machine Features -> Maintenance -> Auto Color Calibration •...
Page 643: Scanning
4. Replacement and Adjustment Issues possibly solved by the printer ACC • When the printed image looks strongly red, blue, or yellow because the density of the cyan, magenta, and yellow are not balanced. • When the printed image looks too dark or light. Issues cannot be solved by the printer ACC The tone differences from other types of machine or machines of other manufactures cannot be solved by the printer ACC.
Page 644: Scanner Sub-Scan Magnification
Image Adjustment Scanner Sub-scan Magnification A: Sub-scan magnification 1. Put the test chart on the exposure glass. Then make a copy from one of the feed stations. 2. Check the magnification ratio. Adjust with SP4-008 if necessary. Standard: ±1.0%. Scanner Leading Edge and Side-to-side Registration A: Leading Edge Registration 1.
Page 645: Ardf
4. Replacement and Adjustment What It Does SP code Leading edge registration (Home Position Adj Value) SP4-803-001 Side-to-Side Registration (Main Scan Reg) SP4-011-001 ARDF ARDF Side-to-side, Leading Edge Registration and Trailing Edge A: Leading edge registration Use A3/DLT paper to make a temporary test chart as shown above. 1.
Page 646: Ardf Sub-Scan Magnification
Image Adjustment ARDF Sub-scan Magnification 1. Put the temporary test chart on the ARDF. Then make a copy from one of the feed stations. 2. Check the magnification ratio. Adjust with SP6-017-001 if necessary. • Standard: ±5.0% • Reduction mode: ±1.0% •...
Page 647: Adjustment Standard
4. Replacement and Adjustment Adjustment Standard • Leading edge (sub-scan direction): 5.2 ± 2 mm • Side to side (main-scan direction): 2 ± 1 mm Paper Registration Standard The registration in both main- and sub-scan directions can change within the following tolerance. •...
Page 648: Adjusting The Tone Of The Printed Image
Image Adjustment 1. Enter SP2-109-003. 2. Print out the test pattern (14: Trimmed area) with SP2-109-003. 3. Check the erase margin A and B. Adjust them with SP2-103-001 to -015 if necessary. • Leading edge: 0.0 to 9.0 mm (default: 4.2 mm) •...
Page 649: Adjustment By Changing The Printer Driver Setting
4. Replacement and Adjustment Adjustment Method Outline Basically, we recommend the default setting. Doing this Adjustment by Printer Gamma changes the tone of all images printed by the machine’s Correction (page 650) printer function. Adjustment by Changing the Printer Driver Setting Using the printer driver, you can change the color balance for each print job as follows.
Page 650 Image Adjustment PCL6 Universal driver / PS Universal driver 1. Click [Detailed Setting] tab -> [Print Quality:Advanced]. 2. Click [Details...] in "Color Balance". 3. "Color Balance Details" window appears. (page 643) Mac PS driver 1. On the print dialog box, open the context menu (right click menu), then select [Color Balance Details].
Page 651 4. Replacement and Adjustment 2. "Color Balance Details" window appears. (page 643)
Page 652: Color Balance Details Window
Image Adjustment Color Balance Details Window PCL driver PS driver...
Page 653: Adjusting The Tone In The "Color Balance Details" Window
4. Replacement and Adjustment Mac PS driver Adjusting the Tone in the "Color Balance Details" Window Brightness • Decreasing the brightness makes the printed image darker and increasing it makes the printed image fainter. • Decrease the value to make the printed image darker and increase it to make the printed image fainter.
Page 654 Image Adjustment • Increase the value to make the printed image clearer and decrease it to prevent overexposure of bright areas and underexposure of dark areas. • If you increase the value too much, overexposure of bright areas and underexposure of dark areas may occur.
Page 655: Adjustment Examples
4. Replacement and Adjustment CMYK Adjustment (Adjust Each Color) When using the PS driver, adjust the tone (color gamut) by this method. Adjustment Examples The following shows adjustment examples. Be sure to check the printed image when changing values. If the printed image is dark: Increase the brightness by 20.
Page 656 Image Adjustment If the printed image is faint: Decrease the brightness by 20. If the printed image is too bluish: Increase "Red" or "Magenta" by 20. If the printed image is too reddish: Increase "Blue" or "Cyan" by 20.
Page 657: Adjustment By Changing The Machine's Profile Setting
4. Replacement and Adjustment If the printed image is unclear: Increase the contrast by 15. Adjustment by Changing the Machine’s Profile Setting You can change the printer’s profile setting by specifying a bit switch in SP mode. • By changing the profile setting, you can change the tone of all images printed by the machine’s printer function.
Page 658: Patterns And Tendency Of The Tone For Each Profile
Image Adjustment Change the values of bit switches with the following SP numbers. Desired tone (color gamut) SP to change Value to select RTB 28 This table was 00000001 2009 Spring model or those modified before it [01H] 00010000 2009 Autumn to 2011 Spring SP1-001-002 model [10H]...
Page 659: Printer Gamma Correction
4. Replacement and Adjustment • Redness is enhanced to prevent it from appearing like vermilion. • Green and blue-green appear darker. • Uses the pure cyan toner on graphics to prevent muddiness. • Pink in the printed image appears darker. Color C Standard profile for MP C3002/C3502/C4502/C5502 up to the present model.
Page 660 Image Adjustment 001 Resolution Setting [0 to 9 / 0 / 1/step] 0: 1200x1200 Photo (2bit/4col) 1: 1200x1200 Photo (1bit/4col) 2: 600x600 Photo (4bit/4col) 3: 600x600 Photo (2bit/4col) 4: 600x600 Photo (1bit/4col) 5: 1200x1200 Text (2bit/4col) 6: 1200x1200 Text (1bit/4col) 7: 600x600 Text (4bit/4col) 8: 600x600 Text (2bit/4col) 9: 600x600 Text (1bit/4col)
Page 661 4. Replacement and Adjustment 001 Black: Highlight [0 to 30 / 00 / 1/step ] 002 Black: Shadow 003 Black: Middle 004 Black: IDmax 021 Cyan: Highlight 022 Cyan: Shadow 023 Cyan: Middle 024 Cyan: IDmax 041 Magenta: Highlight 042 Magenta: Shadow 043 Magenta: Middle 044 Magenta: IDmax 061 Yellow: Highlight...
Page 662 Image Adjustment Gamma Correction Sheet Range where each value affects Execute the SP1105-001: Save Tone Control Value. • If you exit the SP mode without saving the values, any changes made in the printer SP1104: Gamma Adjustment will be lost. •...
Page 663: Color Registration
4. Replacement and Adjustment Turn the machine’s power off and then back on. The changed gamma correction setting is applied. Check the output image and repeat steps 1 - 4 until the desired image is obtained. Color Registration Adjust color registration with the following procedure when color registration errors occurred. Check the Occurrence of Color Registration Errors Prepare some A3 sheets.
Page 664 Image Adjustment 2. Pattern 2 This is a case in which there is a shift in the sub-scan direction at the trailing edge of the paper. The following diagram shows "C", "M" or "Y" lines farther away from the leading edge than "K" lines. 3.
Page 665 4. Replacement and Adjustment followed by the center and then the left. For "C" or "Y", the order will be reversed. This is because the writing direction of the laser beam for "K" and "M" is different from "C" and "Y". Case "M"...
Page 666 Image Adjustment Result of Check Blank image, abnormal image, low image density 1. Image processing failure Causes 2. Pattern density low 3. BCU(IPU) failure SP2-194-010, 011, 012 shows "2" or "3" 1.Replace PCU, image transfer belt, power pack Solution 2. Execute process control, supply toner 3.
Page 667 4. Replacement and Adjustment Result of Check Image density low Causes Pattern density low Execute the process control Solution Supply toner Pattern Leading edge registration for "M", "C", and/or "Y" Result of Check shifts over ±1.4 mm from that of "K". Any of SP2-194-010 or 011 or 012 shows "5"...
Page 668 Image Adjustment Leading edge registration of "M", "C", and/or "Y" Result of Check shifts over ±1.4 mm from that of "K". 1. Normal 2. Image transfer belt failure Causes 3. Drive section failure 4. BCU(IPU)failure 1. Execute SP2-111-003 (Forced Line Position Adj.: Mode c) 2.
Page 669 4. Replacement and Adjustment Skew of "M", "C", and/or "Y" shifts over ±0.75mm Result of Check against that of "K" 1. PCU installation failure Causes 2. Laser Unit failure 3. BCU(IPU) failure 1. Reset/Replace PCU Solution 2. Replace laser unit 3.
Page 670 Image Adjustment 4. Turn the power ON, and then execute the following SPs to set the skew correction mechanism to the origin. SP2-220-001 (Skew Origin Set M: Skew Motor) SP2-220-002 (Skew Origin Set C: Skew Motor) SP2-220-003 (Skew Origin Set Y: Skew Motor) 5.
Page 671 4. Replacement and Adjustment Although main scan magnification is OK, the color Result of Check registration in the center of the image is shifted 1. Significant movement of image transfer belt (Center) Causes 2. ID sensor (Center) failure Color registration 3.
Page 672 Image Adjustment The leading edge registration of "M", "C" and/or Result of Check "Y" is not correct. 1. Image transfer belt failure 2. Drive section failure Causes 3. ID sensor failure 4. BCU(IPU) failure Color registration 5. Normal errors found 1.
Page 673 4. Replacement and Adjustment...
Page 674: Service Program Mode
5. System Maintenance Service Program Mode • Make sure that the data-in LED ( ) is not on before you go into the SP mode. This LED indicates that some data is coming to the machine. When the LED is on, wait for the copier to process the data.
Page 675: Exiting Sp Mode
5. System Maintenance Enter the key code for SP mode. For details of the key code to enter the SP mode, ask your supervisor. Exiting SP Mode Press "Exit" on the LCD twice to return to the copy window. Types of SP Modes •...
Page 676: Sp Mode Button Summary
Service Program Mode SP Mode Button Summary Here is a short summary of the touch-panel buttons. Opens all SP groups and sublevels. Closes all open groups and sublevels and restores the initial SP mode display.
Page 677: Switching Between Sp Mode And Copy Mode For Test Printing
5. System Maintenance Opens the copy window (copy mode) so you can make test copies. Press SP Mode (highlighted) in the copy window to return to the SP mode screen, Enter the SP code directly with the number keys if you know the SP number. Then press [#]. The required SP Mode number will be highlighted when pressing [#].
Page 678: Service Mode Lock/Unlock
Service Program Mode • Refer to the Service Tables for the range of allowed settings. 5. Do this procedure to enter a setting: • Press to toggle between plus and minus and use the keypad to enter the appropriate number. The number you enter writes over the previous setting. •...
Page 679: Remarks
5. System Maintenance 3. After machine servicing is completed: • Change SP5-169 from "1" to "0". • Turn OFF then ON the machine power. Tell the administrator that you have completed servicing the machine. • The Administrator will then set the "Service Mode Lock" to ON. Remarks The maximum number of characters which can show on the control panel screen is limited to 30 characters.
Page 680 Service Program Mode • If "Alphanumeric" is written to the right of the bracket as shown above, the setting of the SP mode shows on the screen using alphanumeric characters instead of only numbers. However, the settings in the bracket in the SP mode table are explained by using only the numbers. The following symbols are used in the SP mode tables.
Page 681: Sp Tables
5. System Maintenance SP Tables See "Appendices" for the following information: • Engine SP Tables - SP1000 • Engine SP Tables - SP2000 • Engine SP Tables - SP3000 • Engine SP Tables - SP4000 • Engine SP Tables - SP5000 •...
Page 682: Firmware Update (Sd Card)
Firmware Update (SD Card) Firmware Update (SD Card) Overview In order to update the firmware of this machine, it is necessary to download the latest version of firmware on an SD card. Insert the SD card into SD card slot 2 beside the rear left of the controller box. Types of firmware update files, supported update methods: SD Card ARFU...
Page 683 5. System Maintenance Firmware type Firmware location RPDL Controller Board Controller Board Controller Board RPGL Controller Board Controller Board RTIFF Controller Board Controller Board PCLXL Controller Board MSIS Controller Board Controller Board PictBridge Controller Board Controller Board MediaPrint: JPEG Controller Board MeidaPrint: TIFF Controller Board Controller Board...
Page 684: Procedure
Firmware Update (SD Card) Firmware type Firmware location Websupport Smart Operation Panel – CPU board WebUapl Smart Operation Panel – CPU board CSPF Smart Operation Panel – CPU board What is Included in the Firmware Package Modules included in the firmware package are indicated by ticks ( ). Firmware not included in the package require updating by SD cards, etc.
Page 685: Preparation
5. System Maintenance • During installation, do not switch the power OFF. • Since the card is manufactured to high precision, do not store it in a hot or humid location, or in direct sunlight. • Do not bend the card, scratch it, or give it a strong shock. •...
Page 686 Firmware Update (SD Card) Insert the SD card into SD card slot 1 [A: Lower Slot]. • Check whether the card is properly in the SD card slot. When a SD card is inserted, a click is heard, and it is locked. •...
Page 687 5. System Maintenance Display contents On the above screen, two programs, i.e., engine firmware and printer application are displayed. (The screen may change depending on the firmware or application). The display contents are as follows: Display Contents ROM: Display installed module number / version information. NEW: Display module number / version information in the card.
Page 688 Firmware Update (SD Card) During firmware update, a "firmware update/ verification progress screen" is displayed. When firmware update is complete, a "firmware update end screen" is displayed. • In the middle row, the name of the module currently being updated is displayed. (in this case, the printer module is being updated) •...
Page 689: Error Screens During Updating
5. System Maintenance • The PS3 firmware program is included in the preinstalled PDF firmware. In the default state, although the PS3 firmware program is hidden in the disabled state, the function is enabled by installing the PS3 card. (The program installed in the PS3 card is a dongle (key) for enabling the PS3 function).
Page 690 Firmware Update (SD Card) Code Contents Solutions SD card access error • Re-insert the SD card. • Switch the main power supply off and on to try again. • Replace the SD card used for the update. • Replace the controller board if the above solutions do not solve the problem.
Page 691 5. System Maintenance Code Contents Solutions Module error. • Install the program to be updated in advance. The program to be downloaded does not exist on the main unit. • There is a possibility that the SD card containing the program to be updated has The download destination not been mounted.
Page 692 Firmware Update (SD Card) Code Contents Solutions The data to be overwritten cannot • Switch the main power supply off and on to be accessed when controller- try again. related programs are • Install the correct ROM update data in the downloaded.
Page 693 5. System Maintenance Code Contents Solutions Reception fails due to the power • Reset the reservation date/time for the off at the reserved date/time of remote update. the package firmware update from the network. Reception fails due to the status •...
Page 694 Firmware Update (SD Card) • The PDF firmware installed as standard contains the program required to print PS3 data by default. However, this PS3 program is normally disabled. • The PS3 firmware is a dongle (key) which enables PS3 data printing functions. When the PS3 firmware is installed, the PS3 program in the PDF firmware is enabled.
Page 695: Firmware Update (Remote Firmware Update)
5. System Maintenance Firmware Update (Remote Firmware Update) In this machine, software can be updated by remote control using @Remote. Types of firmware update files, supported update methods: ARFU Individual firmware Available Available Package firmware Available Available Available Available RFU Performable Condition RFU is performable for a device which meets the following conditions.
Page 696: Firmware Update (Smart Firmware Update)
Firmware Update (Smart Firmware Update) Firmware Update (Smart Firmware Update) • A HDD unit must be installed on the machine to enable the SFU or the package firmware update via SD card. Overview Each firmware module (such as System/Copy, Engine, etc.) used to be updated individually. However, an all-inclusive firmware package (package_ALL) is now available.
Page 697: Immediate Update
5. System Maintenance Types of firmware update files, supported update methods: SD Card ARFU Individual firmware Available Available Package firmware Available Available Available Available Immediate Update Enter the [Firmware Update] menu in the SP mode and update the package firmware. •...
Page 698 Firmware Update (Smart Firmware Update) Press [Execute Update]. Press [YES]. The following will be displayed. • If the error code E66, which indicates that the download of the firmware has failed, is displayed, go back to step 1.
Page 699 5. System Maintenance • Update will be started automatically after the download is finished. • When the machine is in the update mode, the automatic update is suspended if a print job is started. After the print job is finished, press [YES] on the display shown below to restart updating.
Page 700: Update At The Next Visit (Reserve)
Firmware Update (Smart Firmware Update) • The figures at the lower right of the display indicate "Number of updated items/ All items to be updated". Update at the Next Visit (Reserve) It is possible to set the machine to download the package firmware which is necessary for SFU in advance, and then perform the actual installation at the next service visit.
Page 701 5. System Maintenance Press [Reserve]. Press [Reservation setting]. Enter the dates and times of the next visit and the start of receiving data. • "Next time to visit this customer": The package firmware will be automatically downloaded by this time/date. •...
Page 702: How To Check If The Firmware Downloaded With Reserve
Firmware Update (Smart Firmware Update) Successful Download In the two diagrams below, the firmware is set to be downloaded by the day before the next scheduled visit. In the first diagram, the download is successful on the first try. In the second diagram, the download fails three times and is successful on the fourth try.
Page 703 5. System Maintenance Press [Firmware Update]. Press [Reserve]. Press [Reserve and received package information]. Check the information displayed. When the package firmware was downloaded successfully, the details of the download result are displayed as the following picture shows.
Page 704: How To Install Firmware Downloaded With Reserve
Firmware Update (Smart Firmware Update) • This information will only be displayed if the reserved firmware has already been downloaded. If not, all the data items are indicated with "-". How to Install Firmware Downloaded with Reserve Enter the SP mode. Press [Firmware Update].
Page 705 5. System Maintenance Press [Update]. Press [Execute Update]. Check the version of the received package firmware, and then press [YES]. • Update is started.
Page 706 Firmware Update (Smart Firmware Update) • If the version of the reserved package in the HDD is older than the latest version, the messages shown in the following picture are displayed. • If you wish to download the latest version, press [Execute] beside the message "Download and update the latest package."...
Page 707: Update Via Sd Card
5. System Maintenance • The figures at the lower right of the display indicate "Number of updated items/ All items to be updated". Update via SD card Update with an SD card, which is the conventional method, is available if you write the package firmware to the SD card.
Page 708 Firmware Update (Smart Firmware Update) Copy the package firmware (xxxxxxxx.pkg) to this folder. • If you copy the package firmware into the conventional "romdata" folder, the update will not work. • Only one version of the package firmware should be copied into the folder. If you copy multiple versions of package firmware to the SD card, the machine will select only one version of the firmware randomly.
Page 709 5. System Maintenance Update is started automatically after the package firmware download to the HDD has been completed. When update is completed, "Update done" is displayed. • The figures at the lower right of the display indicate "Number of updated items/ All items to be updated".
Page 710: Firmware Update (Auto Remote Firmware Update)
Firmware Update (Auto Remote Firmware Update) Firmware Update (Auto Remote Firmware Update) • Auto remote firmware update (ARFU) requires connection to the Internet. Be sure to get permission from the customer before setting. Overview By Auto Remote Firmware Update (ARFU), the firmware is updated by checking the global server every 76 hours and downloading the latest package if it is newer than the one installed on the machine.
Page 711: Downloading And Updating Process
5. System Maintenance Included Firmware BluetoothService CheetahSystem CSPF Data Erase Onb EcoInfoWidget Engine External Auth FaxInfoWidget GWFCU3.8-9(WW) Downloading and Updating Process...
Page 712: Downloads The Latest Package
Firmware Update (Auto Remote Firmware Update) Downloads the latest package The machine checks the server for the latest package version. If the version of the package on the global server is later than that of the package installed on the machine, or if the machine has not downloaded the firmware package, the machine downloads the latest package in the background even when the customer is using the machine.
Page 713 5. System Maintenance If the machine is in use when the judgement process runs, the process is retried. Retry is done up to three times every hour (can be changed with SP) and if the machine is in use for all three retries, the machine will retry the update after 76 hours Situations judged as machine in use Situations judged as machine in use...
Page 714: Update Process
Firmware Update (Auto Remote Firmware Update) Situations judged as machine in use While scanning (copy, scanner, fax) Retrieving image data via network While initial setting (User Tools settings) or SP is being set While fax is transferring data During on hook / on handset During the PC-FAX process (from PC to machine data transfer to the end of the job) While shifting to/from the energy server mode When not being able to run firmware update due to the modules that are running...
Page 715 5. System Maintenance The popup will have "Cancel" and "OK" buttons and the update process will start either when the "OK" button is selected or 30 seconds has passed. When the "Cancel" button is selected, the machine will run the "Retry update" process. When the device update and three retries in recovery mode both fail, it is determined as a device defect and will display an SC for the defective device.
Page 716 Firmware Update (Auto Remote Firmware Update) But this is not possible while updating the operation panel itself. On the other hand, the update for the operation panel will run at the final stage of the update. Thus canceling the update at that stage has no real effect.
Page 717: Checking The Arfu Result
5. System Maintenance Checking the ARFU Result Enter the SP mode. Press [Firmware update]. Press [Update]. Press [Update Package Information]. If the firmware package is the same as the one on the global server, the update was completed successfully. Otherwise, check the result using the logging date. In SP7-520-041 to -045 (Update Log: Auto:Version), you can check the versions of the packages updated by ARFU.
Page 718 Firmware Update (Auto Remote Firmware Update) Selection SP Number Overview Def. 0: OFF Even when the update function is disabled, downloading the package is allowed. SP5-886-115 1: ON The downloaded package can be used with SFU. SP5-886-116 Display only Displays when the latest package check will run. 1 to 24 SP5-886-117 Set time for the next version check after retry.
Page 719 5. System Maintenance Selection SP Number Overview Def. Display only History of the package number (including suffix) for which update has completed. The five most recent are recorded, the lowest number being most SP7-520-031 recent. to 035 The record is created when the update has successfully finished. When the update is cancelled, no record is created.
Page 720 Firmware Update (Auto Remote Firmware Update) Result Description Cannot download or update as the name cannot be Name resolution error resolved upon downloading the update. The package has been downloaded but will not run the update as SP5-886-111 (auto update setting) is Auto update setting disabled disabled and SP5-886-115 (auto download setting for SFU) is enabled.
Page 721 5. System Maintenance Result Description Update was cancelled after the process was initiated because a user selected “Cancel”. There is no need to resume the update due to one of the following reasons: Update deemed completed • A newer update has been released and received. •...
Page 722: Updating Javavm
Updating JavaVM Updating JavaVM Creating an SD Card for Updating Download the update modules from Firmware Download Center. As one of the model modules, "Java VM v11 UpdateTool" is available for download. (The version differs depending on the model.) Unzip the downloaded file. Copy the whole "sdk" folder to the root of the SD card directly below.
Page 723: List Of Error Messages
5. System Maintenance After completing the update and starting the Java VM, "Update SDK / J done SUCCESS" appear in the banner message of the touch panel display. After turning off the power, remove the SD card from the slot. When you fail to update, "Update SDK/J done FAIL"...
Page 724 Updating JavaVM Error Message Cause Remedy paseCopy() - error : The file of Inadequacy SD card for Inadequacy SD card for the copy origin is not found. updating updating Copy Error! (Files in the updating tool are (Files in the updating tool are missing) missing) [file name: XX] error,No space...
Page 725: Nvram Data Upload/Download
5. System Maintenance NVRAM Data Upload/Download Uploading Content of NVRAM to an SD card Do the following procedure to upload SP code settings from NVRAM to an SD card. • This data should always be uploaded to an SD card before the NVRAM is replaced. •...
Page 726: Downloading An Sd Card To Nvram
NVRAM Data Upload/Download The following files are coped to an NVRAM folder on the SD card when the upload procedure is finished. The file is saved to the path and the following filename: NVRAM\<serial number>.NV Here is an example with Serial Number "K5000017114": NVRAM\K5000017114.NV In order to prevent an error during the download, be sure to mark the SD card that holds the uploaded data with the number of the machine from which the data was uploaded.
Page 727: Address Book Upload/Download
5. System Maintenance Address Book Upload/Download Information List The following information is possible to be uploaded and downloaded. Information • Registration No. • Select Title • User Code • Folder • E-mail • Local Authentication • Protection Code • Folder Authentication •...
Page 728: Upload
Address Book Upload/Download Insert the SD card in Service Slot [A: Lower Slot]. Enter the SP mode. Do SP5-846-051 (Backup All Addr Book). Exit the SP mode, and then turn OFF the main power switch. Remove the SD card form the SD card slot 2 (lower). Install the SD slot cover.
Page 729: Capturing The Device Logs
5. System Maintenance Capturing the Device Logs Overview With this feature, you can save device logs that are stored in the machine (HDD or operation panel) or an SD card. It allows the Customer Engineer to save and retrieve error information for analysis. The Capturing Log feature saves device logs for the following four.
Page 730 Capturing the Device Logs Type Storage Timing Destination (maximum storage capacity) FCU device log • When a specified amount of HDD or SD card connected to the FCU device log is stored in the service slot FCU. If fax application is unavailable (e.g.
Page 731: Security Of The Operation Log
5. System Maintenance • If you want to change the save destination to an SD card, do the following. 1. Set SP5-858-002 (Collect Machine Info: Save To) to ”1 (SD)” 2. Execute SP5-858-003 (Collect Machine Info: Make Log Trace Dir) to make a folder for the log in the SD card.
Page 732 Capturing the Device Logs • Insert the SD card into the machine's service slot instead of the SD slot on the side of the operation panel. * The part number of the SD card with 2 GBs that is registered as a service part is "B6455030". ** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".
Page 733 5. System Maintenance Collectable Information and/or Logs SP5-992-001 After executing the SP for copying the information and/or logs, a confirmation screen will appear. To proceed with obtaining the information and/or logs, tap "Execute" • The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card.
Page 734: Retrieving The Device Logs Via Web Image Monitor
Capturing the Device Logs Error Code Description The SD card is locked. In this case, unlock the SD card, as shown below. [A]: Unlocked, [B]: Locked Wait for the information and/or logs to be copied to the SD card. After a message stating that the process has completed appears on the operation panel, confirm that the LED light next to the SD card slot is not flashing and then remove the SD card.
Page 735 5. System Maintenance Access the following URL and logon as an administrator: http://[IP address or host name]/web/entry/df/websys/direct/getSysInfo.cgi Specify the date that the problem occurred and the number of days to download the logs. If the fax destinations need to be included in the fax information, set "On" as "Obtain Fax Destination(s) Information".
Page 736 Capturing the Device Logs The confirmation screen will appear and the information and/or logs will start downloading. To proceed to download the information and/or logs, wait for the open- or-save dialog to appear. • To cancel downloading, click "Cancel". • To reconfigure some settings, click "Download again". •...
Page 737 5. System Maintenance The device logs are saved with the following file names. /LogTrace/[the model number]/watching/[yyyymmdd_hhmmss]_[a Controller log (mmesg) unique value].gz Engine device log /LogTrace/[Machine Serial]/engine/[yyyymmdd_hhmmss].gz /LogTrace/[the model number]/opepanel/ Operation panel log [yyyymmdd_hhmmss].tar.gz /LogTrace/[the model number]/smc/[the model number]_[5992XXX]_[yyyymmdd]_[hhmmss].csv /LogTrace/[the model number]/gps/ConfigrationPage/ Configuration page ConfigrationPage_ [yyyymmdd_hhmmss].csv •...
Page 738: Smc List Card Save Function
SMC List Card Save Function SMC List Card Save Function Overview SMC List Card Save The SMC List Card Save (SP Text Mode) function is used to save the SMC list as CSV files to the SD-card inserted into the operation panel SD-card slot. •...
Page 739 5. System Maintenance Detail No. SMC Categories to Save 001 All (Data List) 002 SP (Mode Data List) 003 User Program 004 Logging Data 005 Diagnostic Report 006 Non-Default 007 NIB Summary 008 Capture Log 021 Copier User Program 022 Scanner SP 023 Scanner User Program 024 SDK/J Summary 025 SDK/J Application Info...
Page 740: File Names Of The Saved Smc Lists
SMC List Card Save Function Press [EXECUTE] again to start. Press [CANCEL] to cancel the saving. "It is executing it" is shown on the screen while executing. Wait for 2 to 3 minutes until "Completed" is shown. • The SMC list saving may take from 2 to 3 minutes to complete. •...
Page 741: Error Messages
5. System Maintenance Machine serial number (fixed for each machine) SP number saved in this file. First four digits (5992) in this part are fixed. The other one or two digits are the detail SP number(s). In this case, it is one digit. Therefore, this file is of SP5-992-001 (All data list). See the upper SP table for the correspondence between SP detail numbers and the contents.
Page 742: Up/Sp Data Import/Export
UP/SP Data Import/Export UP/SP Data Import/Export UP Data Import/Export Data that can be imported and exported • Copier / Document Server Features • Printer Features • Scanner Features • Facsimile Features • Browser Features • Extended Feature Settings • Program (Document Server) •...
Page 743: Exporting Device Information
5. System Maintenance • Counters • EFI printer unit settings • Settings that can only be specified via Web Image Monitor or Web Service (for example, Bonjour, SSDP setting) Exporting Device Information This can be exported / imported by an administrator with all privileges. When exporting SP device information from the control panel, the data is saved on an SD card.
Page 744: Importing Device Information
UP/SP Data Import/Export Set the export conditions. • Specify whether to [Include] or [Exclude] the "Device Unique Information". "Device Unique Information" includes the IP address, host name, fax number, etc. • Specify an encryption key. Press [Run Export]. Press [OK]. Press [Exit].
Page 745: Sp Data Import/Export
5. System Maintenance Configure the import conditions. • Press [Select] of the "Device Setting Info. File" to select the file(s) to import. • When inserting a file into a home screen, press [Select] for the Image for Home screen and select the file.
Page 746 UP/SP Data Import/Export Exporting Device Information When exporting SP device information from the control panel, the data is saved on an SD card. Insert an SD card into the media slot on the side of the control panel. Enter SP mode. Press SP5-749-001 (Import/Export: Export) Select "Target"...
Page 747 5. System Maintenance Item Specification Note Secret Secret information is Secret information exported if you #1. Data that cannot be exported without being encrypted. select "Secret" (Exported data is encrypted.) setting. Example: Password / Encryption key / PIN code #2. Confidential information for the customer Example: User name / User ID / Department code / Mail address / Phone number #3.
Page 748: Possible Solutions For Import/Export Problems
UP/SP Data Import/Export Select an encryption setting. Unique If you want to apply the unique information to the Refer to the above target machine, select the "Unique" key. information. Encryption If an encrypted file is selected as the import file, this setting is required.
Page 749 5. System Maintenance Result Code Cause Solutions 2 (INVALID REQUEST) A file import was Import files exported from the same model attempted between with the same device configurations. different models or machines with different device configurations. 4 (INVALID OUTPUT Failed to write the device Check whether the destination device is DIR) information to the...
Page 750 UP/SP Data Import/Export Result Code Cause Solutions 20 (PART FAILED) Failed to import some The reason for the failure is logged in settings. "NgCode". Check the code. Reason for the Error (Ng-Name) 2. INVALID VALUE The specified value exceeds the allowable range.
Page 751: Card Save Function
5. System Maintenance Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
Page 752 Card Save Function Select SP-1001 "Bit Switch". Select "Bit Switch 1 Settings" and use the numeric keypad to turn bit 4 ON and then press the "#" to register the change. The result should look like: 00010000. By doing this, Card Save option will appear in the "List/Test Print"...
Page 753 5. System Maintenance Card Save (Add) and Card Save (New) should be displayed on the screen. Select Card Save (Add) or Card Save (New). Press "OK" and then return to Home screen. Press the "Printer (Classic)" icon.
Page 754 Card Save Function "Hex Dump Mode" is be displayed in the top left of the display panel. Send a job to the printer. The Communicating light should start blinking. As soon as the printer receives the data, it will be stored on the SD card automatically with no print output.
Page 755 5. System Maintenance • Card not found: Card cannot be detected in the slot. • No memory: Insufficient working memory to process the job. • Write error: Failed to write to the card. • Other error: An unknown error occurred. If an error occurs, pressing "OK"...
Page 756: Self-Diagnostic Mode
6. Troubleshooting Self-Diagnostic Mode SC Automatic Reboot When an ordinary SC (pattern D) is generated, automatically reboot is performed. Automatic reboot or reboot by user operation can be set by SP5-875-001 (SC automatic reboot setting out) (default value: 0 "Automatic reboot"). When a type D occurs, automatic reboot is done or the machine display asks the customer if it can reboot.
Page 757 6. Troubleshooting • Time to automatic reboot Reboot is performed 30 seconds after an engine reboot is possible, after the end of post- processing during printing, etc. At that time, a reboot is performed even if the MFP is operating. The engine does not start process control when a reboot is possible.
Page 758 Self-Diagnostic Mode...
Page 759: Controller Self-Diagnosis Outline
6. Troubleshooting • For the SC list of automatic reboot, refer to page 757 "List of Automatic Reboot Target SC". Controller Self-diagnosis Outline Controller self-diagnosis includes 3 types, i.e., "ordinary self-diagnosis", "detailed self-diagnosis", and "SC detection". "Ordinary self-diagnosis" is diagnosis performed for every power ON, and "detailed self-diagnosis"...
Page 760: Controller Self-Diagnosis Flowchart
Self-Diagnostic Mode Controller Self-diagnosis Flowchart...
Page 761 6. Troubleshooting...
Page 762 Self-Diagnostic Mode...
Page 763: Hdd-Related Message
6. Troubleshooting HDD-related Message When an error occurs to the HDD, the HDD abnormality message appears on the operation panel and the screen for formatting is displayed. Also when replacing the HDD, a message "Hard Disk is replaced." appears on the operation panel and the screen for formatting is displayed. Refer to the table shown below for the conditions of the message display.
Page 764 Self-Diagnostic Mode Display Normal/ Message Error Condition/ Major Cause/ Solution Type Abnormal Management file on the HDD can not be read. Or the file system can not be pop-up mounted. Hard Disk will be formatted due abnormal formatting to problem with Hard Disk. HDD defective button Replace the HDD.
Page 765: Service Call Conditions
6. Troubleshooting Service Call Conditions Summary The ‘SC Table’ section shows the SC codes for controller errors and other errors. The latter are put into four types. The type is determined by their reset procedures. The table shows the classification of the SC codes.
Page 766: Sc Logging
Service Call Conditions SP descriptions • SP5-875-001 (SC automatic reboot: Reboot Setting) Enables or disables the automatic reboot function when an SC error occurs. 0: The machine reboots automatically when the machine issues an SC error and logs the SC error code.
Page 767 6. Troubleshooting SC code Name 151-00 Black Level Error: Side 2 152-00 White Level Error: Side 2 154-00 Scanner Communication Error: Side 2 161-02 IPU error (Lsync Error: Side 2) 161-20 IPU error (DRAM initialization failure) 202-00 Polygon Motor: ON Timeout Error 203-00 Polygon Motor: OFF Timeout Error 204-00...
Page 768 Service Call Conditions SC code Name 272-04 LD driver communication error: Ye 272-10 LD driver communication error: Other 312-01 Charge Roller HVP_CB Output Error (K) 312-02 Charge Roller HVP_CB Output Error (C) 312-03 Charge Roller HVP_CB Output Error (M) 312-04 Charge Roller HVP_CB Output Error (Y) 324-05 Development motor: CMY: Lock...
Page 769 6. Troubleshooting SC code Name 542-05 Thermopile (Center) does not reload (Low Power) 542-06 Thermopile (Center) does not reload (Low Power) 545-05 Fusing Central Lamp Continuously Heat (Low Power) 547-01 Zero cross error (relay-contact soldering) 547-02 Zero cross error (relay contact error) 547-03 Zero cross error (low-frequency error) 552-05...
Page 770 Service Call Conditions SC code Name 663-12 Reset Detection: Paper Transport IOB: Power ON reset occurs 663-13 Reset Detection: Paper Transport IOB: Software reset occurs 664-01 VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM 669-01 EEPROM OPEN: ID error 669-02 EEPROM OPEN: Channel error 669-03...
Page 771 6. Troubleshooting SC code Name 669-23 EEPROM Data read: Communication timeout error 669-24 EEPROM Data read: Operation stopped error 669-25 EEPROM Data read: Buffer full 669-26 EEPROM Data read: No error code 669-36 Verification error 669-37 Error Detection 681-01 Toner bottle: IDChip Communication error: Invalid device ID :K 681-02 Toner bottle: IDChip Communication error: Invalid device ID :M 681-03...
Page 772 Service Call Conditions SC code Name 681-24 Toner bottle: IDChip Communication error: Communication timeout :Y 681-26 Toner bottle: IDChip Communication error: Device stops (logically) :K 681-27 Toner bottle: IDChip Communication error: Device stops (logically) :M 681-28 Toner bottle: IDChip Communication error: Device stops (logically) :C 681-29 Toner bottle: IDChip Communication error: Device stops (logically) :Y 681-31...
Page 773 6. Troubleshooting SC code Name 682-16 TD sensor communication error: Communication error (interrupted) :K 682-17 TD sensor communication error: Communication error (interrupted) :M 682-18 TD sensor communication error: Communication error (interrupted) :C 682-19 TD sensor communication error: Communication error (interrupted) :Y 682-21 TD sensor communication error: Communication timeout :K 682-22...
Page 774: Controller Sc
Service Call Conditions SC code Name 700-06 SPDF: Intermediate Motor Error 700-07 SPDF: Scanning Motor Error 700-09 SPDF: Paper Exit Motor Error 701-03 SPDF: Paper Feed Motor Driver Error 701-08 SPDF: Paper Exit Motor Driver Error 702-01 ARDF: Protection Device Intercept Error 1 702-02 ARDF: Protection Device Intercept Error 2 702-03...
Page 775 6. Troubleshooting SC code Name 635-00 Counter device error 4 636-01 IC Card Error (Expanded authentication module error) 636-02 IC Card Error (Version error) 637-01 Tracking Information Notification Error (Tracking application error) 637-02 Tracking Information Notification Error (Management server error) 641-00 Communication error between BCU and Controller board 641-01...
Page 776 Service Call Conditions SC code Name 816-14 Memory address error 816-15 to 18 open() error 816-19 Double open() error 816-20 open() error 816-22 Parameter error 816-23 read() error 816-24 read() error 816-25 write () error 816-26 write() communication retry error 816-27 write() communication retry error 816-28...
Page 777: Sc Code Classification
6. Troubleshooting SC code Name 850-00 Network I/F Error 862-00 Number of the defective sector reaches the maximum count 863-00 to 23 HDD data read failure 864-00 to 23 HD data CRC error 865-00 to 23 HDD access error 865-50 to 73 HDD time-out error 868-00 to 02 SD card authentication error 871-01 FCU error...
Page 778 Service Call Conditions Class Section SC3xx Image Processing 1 SC4xx Image Processing 2 SC5xx Paper feed and Fusing SC6xx Communication SC7xx Peripherals SC8xx Overall System SC9xx Others...
Page 779: Service Call 101-195
6. Troubleshooting Service Call 101-195 SC100 (Engine: Scanning) SC No. Type Error Name/Error Condition/Major Cause/Solution SC101-01 LED Error (Scanning) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. • Scanner Carriage defective •...
Page 780 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 781 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 782 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC102-00 LED Illumination Adjustment Error The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. • LED defective • IDB (LED driver) defective •...
Page 783 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC120-00 Scanner Home Position Error 1 The scanner home position sensor does not go OFF. Details: Error detection timing • During homing (when the machine is turned ON or when it returns from energy save mode) •...
Page 784 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC121 SC121-00 Scanner Home Position Error 2 RTB 23 The scanner home position sensor does not go ON. Details: Error detection timing • During homing • During an automatic adjustment •...
Page 785 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC141-00 Black level detection error The black level cannot be adjusted within the target during auto gain control. • Scanner Carriage defective • IPU defective • Harness defective • BCU defective Check if the SC occurs by turning the power OFF then ON.
Page 786 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC142-00 White level detection error The white level cannot be adjusted to the second target level within the target during auto gain control. • Scanner Carriage defective • IPU defective •...
Page 787 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC144-00 SBU Communication Error • The machine cannot detect that the Scanner Carriage is connected. • The machine cannot communicate with the Scanner Carriage. • The communication data is incorrect. • Scanner Carriage defective •...
Page 788 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC151-00 Black Level Error: Side 2 The black level scanned is not specified range. • CIS for SPDF defective • SPDF main board defective • Harness defective Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps.
Page 789 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC152-00 White Level Error: Side 2 • The shading data peak value read out from the CIS is not specified range from the target value. • CIS defective • White roller defective •...
Page 790 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC154-00 Scanner Communication Error: Side 2 The value read out from the ASIC and FROM area inside the CIS is different from the expected value. • CIS defective • "FROM" area error •...
Page 791 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC161-02 IPU error (Lsync Error: Side 2) The machine detects the error from the results of self-diagnostic test before scanning the side 2. • harness defective between CIS and IPU (disconnected, loose) •...
Page 792 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC195-00 Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). The product identification code in the machine serial number (11 digits) does not match. Re-enter the machine serial number.
Page 793: Service Call 202-285
6. Troubleshooting Service Call 202-285 SC200 (Engine: Image Writing) SC No. Type Error Name/Error Condition/Major Cause/Solution SC202-00 Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. •...
Page 794 Service Call 202-285 SC No. Type Error Name/Error Condition/Major Cause/Solution SC203-00 Polygon Motor: OFF Timeout Error The XSCRDY signal (polygon ready) never becomes inactive (H) within 3 sec. after the polygon motor went OFF. • The interface harness to the polygon motor driver damaged or not connected correctly.
Page 795 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC204-00 Polygon Motor: XSCRDY Signal Error During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. • The interface harness to the polygon motor driver damaged or not connected correctly.
Page 796 Service Call 202-285 SC No. Type Error Name/Error Condition/Major Cause/Solution The leading edge LD0 synchronization detection signal of the corresponding color was not output within the specified time (sec.) while the polygon mirror motor was operating at normal speed. • The interface harness to the synchronization detection unit damaged or not connected correctly.
Page 797 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC231-01 FGATE OFF error: Bk SC231-02 FGATE OFF error: Cy SC231-03 FGATE OFF error: Ma SC231-04 FGATE OFF error: Ye • The FGATE signal did not turn OFF within the specified time (sec.) after the writing process of the corresponding color ended.
Page 798 Service Call 202-285 SC No. Type Error Name/Error Condition/Major Cause/Solution • If LD error terminal of LD driver of corresponding color is asserted after LD initialization. • If an error is detected during initialization of LD driver which detects Ith/Ieta of LD of corresponding color. •...
Page 799 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution In view of parity, 3 retries were performed • BCU defective • Harness defective • LDB defective 1. Turn the main power OFF/ON. 2. Reconnect the following connectors; • LDB-IPU harness •...
Page 800 Service Call 202-285 SC No. Type Error Name/Error Condition/Major Cause/Solution SC285-01 Laser optics positioning motor (in LD unit) :Power control error The power supply from PSU is not supplied to the laser optics positioning motors. • Software error • Imaging IOB defective •...
Page 801: Service Call 312-396
6. Troubleshooting Service Call 312-396 SC300 (Engine: Charge, Development) SC No. Type Error Name/Error Condition/Major Cause/Solution SC312-01 Charge Roller HVP_CB Output Error (K) SC312-02 Charge Roller HVP_CB Output Error (C) SC312-03 Charge Roller HVP_CB Output Error (M) SC312-04 Charge Roller HVP_CB Output Error (Y) Charging AC is set to ON at the standard speed, and the FB voltage of the charging AC of each color is monitored for 200 ms at 20ms intervals (10 times) after 80ms of charge AC_ON, and below 0.3V is detected continuously for...
Page 802 Service Call 312-396 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 803 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC324-01 SC324-01 Development motor: Bk: Lock RTB 24 Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times • Motor defective •...
Page 804 Service Call 312-396 SC No. Type Error Name/Error Condition/Major Cause/Solution SC360-01 TD sensor adjustment error (K) SC360-02 TD sensor adjustment error (C) SC360-03 TD sensor adjustment error (M) SC360-04 TD sensor adjustment error (Y) 1. Mu count is higher than the threshold which detects no developer. 2.
Page 805 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC361-03 TD sensor output error: Upper Limit (M) SC361-04 TD sensor output error: Upper Limit (Y) TD sensor output: Vt (SP3-210-001 to 004) > output upper limit error threshold (SP3-211-002) continuously exceeded the upper limit occurrence threshold value (SP3-211-003).
Page 806 Service Call 312-396 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 807 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC362-01 TD sensor output error: Lower limit (K) SC362-02 TD sensor output error: Lower limit (C) SC362-03 TD sensor output error: Lower limit (M) SC362-04 TD sensor output error: Lower limit (Y) TD sensor output: Vt (SP3-210-001 to 004) <...
Page 808 Service Call 312-396 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 809 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC370-02 TM (ID) sensor calibration error (C) SC370-03 TM (ID) sensor calibration error (R) Regular reflection optical output voltage of the Front or Center or Rear TM (ID) sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V) For details about cause and solution, refer to page 970 "When SC370...
Page 810: Service Call 441-498
Service Call 441-498 Service Call 441-498 SC400 (Engine: Around the Drum) SC No. Level Error Name/Error Condition/Major Cause/Solution SC441-00 Drum transfer motor: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times. •...
Page 811 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC442-00 ITB Lift Error Even though the ITB contact and release motor (also Toner supply motor (M)) rotates, the ITB contact and release sensor failed to detect the specified sensor feeler status within specified time. •...
Page 812 Service Call 441-498 SC No. Level Error Name/Error Condition/Major Cause/Solution SC452-00 Paper transfer contact motor error Paper transfer contact motor: position sensor cannot detect the sensor filler state within the predetermined time (see below) even if the paper transfer contact and release motor is rotated. •...
Page 813 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC491-00 High voltage power source: charge/development: output error SC detection signal (charge/development) is L (abnormal) for 200 ms consecutively during high voltage (charge/development) output. H/W error • Output contact setting fault •...
Page 814 Service Call 441-498 SC No. Level Error Name/Error Condition/Major Cause/Solution SC492-00 High voltage power source: image transfer/paper transfer: output error SC detection signal (transfer) is L (abnormal) for 200 ms consecutively during high voltage (transfer) output. H/W error • Output power connector setting fault •...
Page 815 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC497-00 Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V • Connector disconnection or broken • Sensor (Thermistor) defective Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps.
Page 816: Service Call 501-584
Service Call 501-584 Service Call 501-584 SC500 (Engine: Paper transport 1: Paper Feed, Duplex, Transport) SC No. Type Error Name/Error Condition/Major Cause/Solution SC501-01 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) •...
Page 817 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC501-02 1st Tray Descent Error (Main Frame) The 1st tray descent motor error detection count reaches 5. (Up to 4, reset instruction is displayed.) • 1st tray upper limit sensor connector missing, malfunction, dirt •...
Page 818 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC502-01 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) • 2nd tray upper limit sensor connector missing, malfunction, dirt •...
Page 819 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC502-02 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) • 2nd tray upper limit sensor connector missing, malfunction, and dirt •...
Page 820 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-01 3rd Tray Lift Error (Paper Feed Unit PB3150 (D694)) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively.
Page 821 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-02 3rd Tray Descent Error (Paper Feed Unit PB3150 (D694)) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively.
Page 822 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-11 3rd Tray Lift Error (Upper Tray: Paper Feed Unit PB3220/PB3210 (D787)) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively.
Page 823 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-12 3rd Tray Descent Error(Upper Tray: Paper Feed Unit PB3220/PB3210 (D787)) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position; the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively.
Page 824 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC504-21 4th Tray Lift Error (Lower Tray: Paper Feed Unit PB3220/PB3210 (D787)) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively.
Page 825 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC504-22 4th Tray Descent Error (Lower Tray: Paper Feed Unit PB3220/PB3210 (D787)) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively.
Page 826 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC508-00 Bypass Tray Size Detection Error The paper size detected on the bypass tray is different from any of the pattern of automatic size detection. • Bypass length sensor or bypass width sensor malfunction •...
Page 827 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 0.5 sec, the error state of either register was detected at least 5 times. • Motor defective •...
Page 828: Sc500 (Engine: Fusing)
Service Call 501-584 SC500 (Engine: Fusing) SC No. Type Error Name/Error Condition/Major Cause/Solution SC530-00 Fusing Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively. •...
Page 829 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC533-03 PSU Cooling Fan Lock SC533-04 Controller Box Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively. •...
Page 830 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively. • Motor defective •...
Page 831: Fusing Sleeve (Center) Error (Sc54*-**)
6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC540-00 Fusing Motor: Lock Motor status is observed at 0.1 sec intervals during motor ON, and the unlock status is detected at least 20 times. • Motor defective • Connector disconnected •...
Page 832 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC541-02 Non-contact Thermistor (Center) Disconnection Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 0.1 sec, detection frequency: 10 times or more. •...
Page 833 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC542-02 Thermopile (Center) does not reload 65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously. SC542-03 Thermopile (Center) does not reload Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously.
Page 834 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection •...
Page 835 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC543-00 Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Fusing sleeve belt defective •...
Page 836 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC544-01 Thermopile (Center) high temperature detection (hardware) In the event of an error • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray •...
Page 837 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC544-02 Non-contact Thermistor (Center) high temperature detection (hardware) In the event of an error • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray •...
Page 838 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC545-05 Fusing Central Lamp Continuously Heat (Low Power) After waiting for full power for more than 5 sec continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) •...
Page 839 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC547-01 Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. • Fusing relay defective (contact soldering) • Fusing relay drive circuit error 1. Reconnect the connectors between PSU (AC controller board) and paper transport IOB.
Page 840: Fusing Sleeve (Edge) Error (Sc55*-**)
Service Call 501-584 Fusing Sleeve (Edge) Error (SC55*-**) SC No. Type Error Name/Error Condition/Major Cause/Solution SC551-01 Thermopile (Edge) Disconnection Below -50 degrees C (or below CB) is detected for 0.1 sec continuously. • Thermopile disconnection • Connector disconnected • Harness disconnection between the fusing unit and the BCU •...
Page 841 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC551-03 Non-contact Thermistor (Edge) Short-circuit Below AD value: 8 is detected for 1 sec. continuously. Detection period: 0.1 sec, detection frequency: 10 times or more. • Non-contact thermistor short-circuit • Connector disconnected •...
Page 842 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection •...
Page 843 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC553-00 Thermopile (Edge) High Temperature Detection (software) Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Fusing sleeve belt defective •...
Page 844 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC554-01 Thermopile (Edge) high temperature detection (hardware) In the event of an error • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray •...
Page 845 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC554-02 Non-contact Thermistor (Edge) high temperature detection (hardware) In the event of an error • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray •...
Page 846 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution After waiting for full power for more than 5 sec continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued.
Page 847 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC557-00 Zero Cross Frequency Exceeded In the event of an error Frequency instability of mains power supply /Noise SC No. Type Error Name/Error Condition/Major Cause/Solution SC558-01 Low Input Voltage Input voltage below the specification is detected on the mains power supply Low input of mains power supply...
Page 848: Pressure Roller Thermistor (Center) Error (Sc56*-**)
Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC559-00 Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3.
Page 849 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC561-05 Pressure Roller Thermistor (Center) Disconnection (Low Power) Below 0 degree C detected for 20 sec continuously. Detection period 0.1 sec, detection count: 10 times or more. • Non-contact thermistor disconnection •...
Page 850 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution Does not reach 40 degree C after fusing lamp 1ON for 12 sec. • Outside input voltage guarantee • Thermistor dirt • Thermistor modification/float • After excessive temperature rise prevention unit operation •...
Page 851 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC563-00 Pressure Roller Thermistor (Center) High Temperature Detection (software) Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Paper setting misdetection •...
Page 852 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC564-00 Pressure Roller Thermistor (Center) High Temperature Detection (Hardware) Above 240 degrees C detected. • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit •...
Page 853: Pressure Roller Thermistor (Edge) Error (Sc57*-**)
6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC569-00 Paper Exit/ Pressure Release Motor Error Detection Retry operation fails 3 times consecutively. • Pressure roller HP sensor disconnected • Pressure release encoder modification • Fusing unit defective • Paper exit/ pressure release motor disconnected Inspect the pressure roller HP sensor with SP5-803-047.
Page 854 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection counts: 10 times or more. • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit •...
Page 855 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution After starting continuous job with paper width of 257mm or more, does not reach 0 degrees C after 100 sec. • Outside input voltage guarantee • Thermistor dirt • Thermistor modification/float •...
Page 856 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC573-00 Pressure Roller Thermistor (Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Paper setting misdetection •...
Page 857: Pressure Roller Thermistor (Full-Bleed Edge) Error (Sc58*-**)
6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC574-00 Pressure Roller Thermistor (edge) High Temperature Detection (hardware) Above 240 degrees C detected • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit •...
Page 858 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit •...
Page 859 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution After starting continuous job with paper width of 257 mm or more, does not reach 0 degrees C after 100 sec. • Outside input voltage guarantee • Thermistor dirt • Thermistor modification/float •...
Page 860 Service Call 501-584 SC No. Type Error Name/Error Condition/Major Cause/Solution SC583-00 Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more. • Paper setting misdetection •...
Page 861 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC584-00 Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (hardware) Above 240 degrees C detected • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit •...
Page 862: Service Call 620-687
Service Call 620-687 Service Call 620-687 SC600 (Engine: Communication and Others) SC No. Type Error Name/Error Condition/Major Cause/Solution SC620-01 ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (disconnection detection) •...
Page 863 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC620-02 ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error) • ADF connection error • ADF defection •...
Page 864 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC621-00 Finisher communication error • Detected an error when connecting the communication line. • Received a communication error notification from the URAT. • Finisher control board defective. • BCU defective •...
Page 865 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution • Detected an error when connecting the communication line. • Received a communication error notification from the URAT. • Paper bank control board defective • BCU defective • IOB defective • Paper bank-main machine connection error Check if the SC occurs by turning the main power OFF then ON.
Page 866 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation. • Unexpected noise from inside the machine gets into Paper Transport IOB. • Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB.
Page 867 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); •...
Page 868 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-02 Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. • FFC connection error •...
Page 869 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-04 IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. • Connector disconnected • Harness disconnected • The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.) •...
Page 870 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-05 Master Device Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 871 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-06 IPU and IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 872 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-07 IPU signal Communication Error The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 873 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-08 IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 874 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-11 Vodka1 Communication Error The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 875 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-12 Vodka2 Communication Error The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 876 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-41 Macaron1 Communication Error The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode. • FFC connection error • FFC defective (disconnected, foreign object, etc.) •...
Page 877 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC667-01 Master Device Mode Setting Error The machine detects the CPU mode error when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);...
Page 878 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC667-11 Slave2 Device Mode Setting Error The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);...
Page 879 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC667-41 Macaron2 Mode Setting Error The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); •...
Page 880 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC668-02 Vodka2 Version Setting Error The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);...
Page 881 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC669-03 EEPROM OPEN: Device error SC669-04 EEPROM OPEN: Communication abort error SC669-05 EEPROM OPEN: Communication timeout error SC669-06 EEPROM OPEN: Operation stopped error SC669-07 EEPROM OPEN: Buffer full SC669-08 EEPROM OPEN: No error code SC669-09 EEPROM CLOSE: ID error SC669-10...
Page 882 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC669-37 Error Detection The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) • Electrical noise • EEPROM not connected fully •...
Page 883 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution 681-** Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. •...
Page 884 Service Call 620-687 Detail Causes Retry 26 - 29 Device stops Noise, Incorrect connection, Malfunction (logically) 31 - 34 Full of buffer Noise, Incorrect connection, Malfunction (request) 36 - 39 Verification error Noise, Incorrect connection • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C...
Page 885 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC682-** TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. *1 See the detailed table below. • Corrupted ID data • Disconnected ID chip •...
Page 886: Sc600 (Controller)
Service Call 620-687 Description Cause Retry 16 - 19 Communication error Noise, Incorrect connection (interrupted) 21 - 24 Communication timeout Noise, Incorrect connection, Malfunction 26 - 29 Device stops (logically) Noise, Incorrect connection, Malfunction 31 - 34 Full of buffer (request) Noise, Incorrect connection, Malfunction 36 - 39 Verification error Noise, Incorrect connection...
Page 887 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC633-00 Counter device error 2 After communication was established, the controller received the brake signal from the accounting device. Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. •...
Page 888 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC636-01 IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. •...
Page 889 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC637-01 Tracking Information Notification Error (Tracking application error) Tracking information was lost. • Tracking SDK application error • Internal notification error Turn the main power off/on. SC No. Type Error Name/Error Condition/Major Cause/Solution SC637-02 Tracking Information Notification Error (Management server error) Tracking information was lost.
Page 890 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC650-01 Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Page 891 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC650-05 Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Page 892 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC650-14 Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
Page 893 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC652-00 Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. • Used controller board installed • Used NVRAM installed (such action is not allowed.) •...
Page 894 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC670-01 Engine start up error when the machine boots up • /ENGRDY signal was not asserted when the machine was turned • PCI I/F is not linked up when the machine returns from energy saver mode.
Page 895 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC670-03 IPU start up error when the machine boots up VDET_EPCI signal was not asserted when the machine was turned on. • IPU, PSU, and/or CTL defective • Incorrect connection between CTL and IPU. •...
Page 896 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC672-11 Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. •...
Page 897 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC672-13 Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672-10, SC672-11, and SC672-12. • Controller stalled • Board installed incorrectly •...
Page 898 Service Call 620-687 SC No. Type Error Name/Error Condition/Major Cause/Solution SC673-10 Operation panel Flair communication error (Smart Operation Panel) This SC is issued only for the machine that has the Smart Operation Panel installed. • Communication between Smart Operation Panel and main machine (this is called "Flair communication") is not sent to Smart Operation Panel.
Page 899: Service Call 700-792
6. Troubleshooting Service Call 700-792 SC700 (Engine: Peripherals) SC No. Type Error Name/Error Condition/Major Cause/Solution SC700 SPDF DF3100 (D3B0) Error SC700-01 ADF bottom plate lift motor error SC700-02 ADF pick-up roller lift motor SC700-04 ADF feed motor error SC700-05 ADF entrance motor error SC700-06 ADF transport motor error SC700-07...
Page 900 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution • Base plate paper feed correct position sensor error (output error) • Base plate home position sensor error (output error) • Base plate motor error (does not rotate) • Controller error •...
Page 901 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC701-03 Paper Feed Motor Driver Error Detection of error signal from motor driver SC701-08 Paper Exit Motor Driver Error Detection of error signal from motor driver. • Encoder disconnection • Encoder connector dropout •...
Page 902 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC702-01 Protection Device Intercept Error When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected. Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness short- circuit occurs, and the protection device of the 24V power supply system intercepts.
Page 903 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC702-02 Protection Device Intercept Error 2 When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected. Solenoid defective or harness short-circuit occurs in 24VOUT power supply system.
Page 904 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC702-03 Protection Device Intercept Error 3 When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected. Sensor defective or a harness short-circuit occur in 5VE power supply system.
Page 905 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC702-04 Protection Device Intercept Error 4 Motor defective in any of the pickup motor, completion stamp, base plate motor or FAN motor, or a harness short-circuit occurs, and the protection device of the non-interlocking power supply system intercepts. Motor defective or a harness short-circuit occurs in the non-interlocking power supply system.
Page 906 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution Motor defective in the paper feed motor, pullout motor, intermediate motor, scanner motor or paper exit motor, or a harness short-circuit occurs, and the protection device of the interlocking power supply system intercepts.
Page 907 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC721-17 Paper Eject Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). SC721-24 Paper Exit Guide Plate Open/Close motor Error •...
Page 908 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC721-42 Stapler Retreat Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). •...
Page 909 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC721-53 Rear End Fence Displacement Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Page 910 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC721-71 Shift Motor 1 Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). •...
Page 911 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective •...
Page 912 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC723 Internal Finisher SR3180 (D766) Error SC723-03 Power Supply Error When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected. A motor failure or harness short-circuit occur in the non-interlock power supply system.
Page 913 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC723-20 Junction Gate Motor Error When the junction gate HP sensor was not turned off for 0.1 sec. applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on for 0.6 sec. applied to the junction gate motor with the HP sensor turned off.
Page 914 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC723-44 Stapler Motor Error When the stapler drive HP sensor was not turned off for 0.6 sec. applied to the stapler motor with the HP sensor turned on. When stapler drive HP sensor was not turned on for 9 sec. applied to the stapler motor with the HP sensor turned off.
Page 915 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC723-71 Shift Motor Error When the shift HP sensor was not turned off for 0.15 sec. applied to the shift motor with the HP sensor turned on. When shift HP sensor was not turned on for 1.1 sec. applied to the shift motor with the HP sensor turned off.
Page 916 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC724-24 Paper Exit Guide Plate Open/Close Motor Error • When paper exit guide plate open/close motor is driven for 0.15 sec. after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
Page 917 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC724-31 Jogger Front Motor Error • When front jogger motor is driven for 0.114 sec. when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
Page 918 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC724-42 Stapler Displacement Movable Motor Error • Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for 0.25 sec., the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
Page 919 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) Check if the SC occurs by opening/closing covers, and input/output check.
Page 920 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC724-86 Stapler Motor Error • HP sensor does not switch OFF even when the stapler motor is driven for 0.6 sec. after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification).
Page 921 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). • Over current of bridge unit motor • Over current due to short-circuit in PCB •...
Page 922 Service Call 700-792 SC No. Type Error Name/Error Condition/Major Cause/Solution SC781-01 Bank 2 (Lower optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. In 24V power supply system: •...
Page 923 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC792-00 No finisher, bridge unit provided When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted. • Finisher connector set incorrectly • In a machine which has a bridge unit connected, a finisher is not fitted •...
Page 924: Service Call 816-899
Service Call 816-899 Service Call 816-899 SC800 (Controller) Type Error Name/Error Condition/Major Cause/Solution SC816-** [0x0000] Energy save I/O subsystem error SC816-01 Subsystem error SC816-02 Sysarch (LPUX_GET_PORT_INFO) error SC816-03 Transition to STR was denied. SC816-04 Interrupt in kernel communication driver SC816-05 Preparation for transition to STR failed.
Page 925 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC816-26 write() communication retry error to 28 SC816-29 read() communication retry error , 30 SC816-35 read() error SC816-36 Subsystem error to 96, 99 Energy save I/O subsystem detected some abnormality. • Energy save I/O subsystem defective •...
Page 926 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC817-00 Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed.
Page 927 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason.
Page 928 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode.
Page 929 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console Other error (characters on operation panel) string System detected internal mismatch error •...
Page 930 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC821-00 Self-diagnostics error: ASIC [xxxx]: Detailed error code [0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device Replace the controller board. [0B06] ASIC detection error Error in the I/O ASIC for system control detection •...
Page 931 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution [0D05] Comparison error of CPU and ASIC timer The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed.
Page 932 Service Call 816-899 Type Details (Symptom, Possible Cause, Troubleshooting Procedures) SC822-00 Self-diagnostic error: HDD [xxxx]: Detailed error code [3003] HDD timeout Check performed only when HDD is installed: • HDD device busy for over 31sec. • After a diagnostic command is set for the HDD, but the device remains busy for over 6sec.
Page 933 6. Troubleshooting Type Details (Symptom, Possible Cause, Troubleshooting Procedures) [3013] HDD timeout (first machine) HDD device busy for over 31 seconds. A diagnostic command is set for the HDD, but the device remains busy for over 6 seconds. • Defective HDD device •...
Page 934 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC823-00 Self-diagnostics error: NIC [XXXX]: Detailed error code [6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. • Defective SEEP ROM •...
Page 935 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC824-00 Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code [1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged. • The NVRAM device is missing. • The NVRAM device is damaged. •...
Page 936 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC834-00 Self-diagnostic error: Optional memory [5101] Engine I/F optional memory verify error An error occurs after write/verify check for optional RAM on the engine I/F board (mother board). Defective memory device Replace the Engine I/F board (mother board).
Page 937 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC835-00 Self-diagnostic error: Centronic device [xxxx]: Detailed error code [1102] Verify error The loopback connector is connected but check results is an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] DMA verify error The loopback connector is connected but check results is an error.
Page 938 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC838-00 Self-diagnostic Error: Clock Generator [xxxx]: Detailed error code [2701] Verify error A verify error occurred when setting data was read from the clock generator via the I2C bus. • Defective clock generator •...
Page 939 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC841-00 EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. Data in the EEPROM is overwritten for some reason. Type Error Name/Error Condition/Major Cause/Solution SC842-00 Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.
Page 940 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC845 Hardware Error Detected when the automatic firmware update SC845-01 Engine Board SC845-02 Controller Board SC845-03 Operation Panel (Normal) SC845-04 Operation Panel (Smart Panel) SC845-05 When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries.
Page 941 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC854-00 Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. The Bluetooth hardware (USB type) was disconnected after the machine was turned on. Never remove Bluetooth (USB type) after machine starts Type Error Name/Error Condition/Major Cause/Solution SC855-01...
Page 942 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC857-00 USB I/F Error The USB interface is unusable because of a driver error. USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) •...
Page 943 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC858-02 Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. NVRAM defective • Replace the NVRAM. • Replace the controller board. Type Error Name/Error Condition/Major Cause/Solution SC858-30...
Page 944 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC859-00 Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. •...
Page 945 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC859-02 Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.
Page 946 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC860 SC860-00 HDD startup error at main power on (HDD error) RTB 26 • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ •...
Page 947 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC862-00 Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. SC863 occurs during the HDD reading and defective sectors are registered up to 101.
Page 948 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC863-02 HDD data read failure to 23 The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)).
Page 949 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC864-01 HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) •...
Page 950 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC865-01 HDD access error During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) Replace the HDD.
Page 951 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC866-00 SD card authentication error A license error of an application that is started from the SD card was detected. Invalid program data is stored on the SD card. Store a valid program data on the SD card. Type Error Name/Error Condition/Major Cause/Solution SC867-00...
Page 952 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC868-** SD card access error SC868-00 The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0) SC868-01 The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) SC868-02 The SD controller returned an error during operation.
Page 953 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution • SD card defective • SD controller defective Slot number is displayed on the sub code. Detail code is described in SMC print can confirm the details of the error. • -13 to -3: File system check error •...
Page 954 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC869-01 Continuously detecting malfunction The proximity sensor (human detection sensor) keeps in a detection state and accumulated time exceeds 24 hours. The proximity sensor (human detection sensor) is disabled and is in the detection state at all times.
Page 955 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution 1. Go to the SP5-102-203 (AutoDetect: HumanDetectSetting). 2. Cover the sensor with 10 sheets of plain paper, and then execute the SP. Make sure that it becomes "0". (Do not place your hand near the sensor, even over the paper, when covering the sensor) 3.
Page 956 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC870-06 Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.) SC870-07 Address Book data error (Initialization: Failed to initialize entries required for machine operation.) SC870-08 Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)
Page 957 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC870-50 Address Book data error (On startup: Detected abnormality of the Address Book encryption status.) SC870-51 Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.) SC870-52 Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)
Page 958 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) •...
Page 959 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC872-00 HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. • HDD defective • Power was turned off while the machine used the HDD. •...
Page 960 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC874-09 Delete all error (Delete data area) : No response from HDD SC874-10 Delete all error (Delete data area) : Error in Kernel SC874-12 Delete all error (Delete data area) : No designated partition SC874-13 Delete all error (Delete data area) : No device file SC874-14...
Page 961 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC875-01 Delete all error (HDD erasure) (hddchack –i error) SC875-02 Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) •...
Page 962 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC876-01 Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. Damaged log data file Initialize the HDD (SP5-832-004). Type Error Name/Error Condition/Major Cause/Solution SC876-02 Log Data Error 2...
Page 963 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC876-04 Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) •...
Page 964 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC877-00 Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. • Data Overwrite Security option SD card is broken. •...
Page 965 6. Troubleshooting Type Error Name/Error Condition/Major Cause/Solution SC878-02 TPM error An error occurred in either TPM or the TPM driver TPM not operating correctly Replace the controller board. Type Error Name/Error Condition/Major Cause/Solution SC878-03 TCSD error An error occurred in the TPM software stack. •...
Page 966 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC880-00 MLB error Reply to MLB access was not returned within a specified time. MLB defective • Replace the MLB. • Remove the MLB. Type Error Name/Error Condition/Major Cause/Solution SC881-01 Management area error •...
Page 967: Service Call 900-998
6. Troubleshooting Service Call 900-998 SC900 (Engine: Others) SC No. Type Error Name/Error Condition/Major Cause/Solution SC995-01 CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning.
Page 968 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution SC995-03 CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. Machine serial number (11 digits) or machine identification code does not match.
Page 969: Sc900 (Controller)
6. Troubleshooting SC900 (Controller) SC No. Type Error Name/Error Condition/Major Cause/Solution SC900-00 Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. • Unexpected NV-RAM is attached. • NV-RAM defective •...
Page 970 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution SC910-10 External controller error 1 The external controller error is detected due to other reason shown in SC910-01 to -03. Refer to the instructions for the external controller Turn the main power OFF/ON. SC No.
Page 971 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC921-00 Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. The resident font file is missing. Turn the main power off/on. SC No. Type Error Name/Error Condition/Major Cause/Solution SC925-00 NetFile function error...
Page 972 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC. • If SC860 to SC865 is not issued •...
Page 973 6. Troubleshooting SC No. Type Error Name/Error Condition/Major Cause/Solution SC991-00 Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable.
Page 974 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution SC997-00 Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). Software bug (mainly the application) • Check the optional RAM, DIMM, boards required by the application program.
Page 975: Troubleshooting For Sc Errors
6. Troubleshooting Troubleshooting for SC Errors When SC285-02 (MUSIC Error) Is Displayed Causes • The ID sensor cannot detect the MUSIC pattern • Color registration error is larger than the specified value [Assumed Cause] 1. Large drifting "Large drifting" is the state where the color registration error is larger than the specified value. In the "Large drifting"...
Page 976: Solutions
Troubleshooting for SC Errors • Imaging IOB malfunction 6. Laser optics positioning motor in laser unit defective • Connector/ harness disconnected • Motor malfunction • Imaging IOB malfunction Solutions As SC285-02 is a logging SC (SC Type C), it is not displayed at once when an error occurs. Though the equipment can be operated, check the SC history and perform a recovery operation if the SC has occurred.
Page 977 6. Troubleshooting Countermeasure (1): Large drifting An abnormal value may be contained in the SP where the MUSIC corrected result is saved. 1. Execute SP2-180-001 (Line Pos. Adj.: Clear Color Regist.). 2. Execute SP2-111-004 (Forced Line Position: Adj. Mode d). 3.
Page 978 Troubleshooting for SC Errors 1. Execute SP3-011-001 (Manual ProCon :Exe : Normal ProCon). 2. Execute SP2-111-004 (Forced Line Position: Adj. Mode d). 3. Execute SP2-194-007 (MUSIC Execution Result: Execution Result). Countermeasure (3): Image transfer belt/ Image transfer unit defective 1. Execute SP2-112-001 (TM/ID Sensor Check Execute). 2.
Page 979: When Sc370 (Tm (Id) Sensor Calibration Error) Is Displayed
6. Troubleshooting Countermeasure (5): Paper transfer contact/release mechanism defective Check if the MUSIC/ProCon Pattern is attached on the Paper Transfer Roller. If it is attached, separating may be defective. 1. Execute SP5-804-255 (OUTPUT Check: Paper Transfer Contact Operation) to operate the paper transfer contact and release motor to check the separating operation of the paper transfer roller.
Page 980: Recovery Check Procedure
Troubleshooting for SC Errors 5. Check the TM/ID sensor for malfunctions, and recover or replace it if there are any defects. 6. Check the harness. Replace the harness if it is disconnected, or damaged. 7. If the SC is not cleared even after performing steps 1 to 6, replace the BCU Recovery Check Procedure 1.
Page 981: When Sc501, Sc502, Sc503, Or Sc504 (Paper Tray Error) Is Displayed
6. Troubleshooting When SC501, SC502, SC503, or SC504 (Paper Tray Error) Is Displayed SC501, SC502, SC503, or SC504 occurs. Solutions Pull out the paper feed tray [A] on which the SC has occurred, and then, lifting the front part of the tray, pull it out all the way through (The photograph shows Tray 1.) Check if there is any paper jammed in the machine, and remove it if there is.
Page 982: When Sc544-02, Sc554-02 (Non-Contact Thermistor High Temperature Detection) Is Displayed
Troubleshooting for SC Errors If the sheets exceed the stackable limit, reduce the number of sheets. Reattach the tray. Lift the tray slightly when you attach it. When SC544-02, SC554-02 (Non-contact Thermistor High Temperature Detection) Is Displayed When SC544-02 or SC554-02 is displayed, the unit is probably damaged. Therefore replace a fusing unit or fusing sleeve belt unit in accordance with the following procedure.
Page 983 6. Troubleshooting To clear SC544-02 or SC554-02, replacing the fusing unit or installing an intact new unit detection fuse in the fusing unit must be required. The intact new unit detection fuse is provided in the fusing sleeve belt unit. When replacing the fusing sleeve belt unit, follow the procedure below.
Page 984: How To Clear Sc544-02/Sc554-02 With A New Unit Detection Fuse
Troubleshooting for SC Errors Sets the new unit detection flag ON/OFF. • SP3-701-116 [Manual New Unit Set: Fusing Belt] Sets the new unit detection flag ON/OFF. How to Clear SC544-02/SC554-02 with a New Unit Detection Fuse Install a new fusing sleeve belt unit. (page 547) There is a new unit detection fuse packed with the new fusing sleeve belt unit.
Page 985: Isolation Diagram Of Sc663, 664, 665, 667, 668, And 670-01
6. Troubleshooting Switch the power OFF and ON. Isolation Diagram of SC663, 664, 665, 667, 668, and 670-01 The modules considered to be the cause of SC663, 664, 665, 667, 668 and 670-01 are as follows.
Page 986: When Sc670 (Engine Start Up Error) Is Displayed
Troubleshooting for SC Errors When SC670 (Engine start up error) is displayed Causes The engine board resets at an unexpected time, and does not start up again. Solutions Note: CTL = Controller SC670-01 Engine start up error when the machine boots up If the symptom occurs, use the following chart to decide the best course of action.
Page 987: When Sc672 (Controller Start Up Error) Is Displayed
6. Troubleshooting 2. Replace IPU 3. Replace CTL 4. Replace PSU SC670-03 IPU start up error when the machine boots up. Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error). 1.
Page 988: Causes
Troubleshooting for SC Errors Communication error between operation panel and CTL after normal start-up; SC672-13 Operation panel not detected. • SC672 does not appear on the SMC report, as it is not logged. • The Smart Operation Panel communicates with the controller via a USB cable and IPU. SC672 is triggered when the panel cannot communicate with the controller.
Page 989 6. Troubleshooting Turn the machine power OFF/ON. Do the action in the flowchart below to determine the cause and best course of action when SC672 occurs. • If the SC recurs after you do the action in this flowchart, do the following. - If SC819 (cache error) appears in the SC history, replace the controller board.
Page 990: A]: Leds On The Controller Board
Troubleshooting for SC Errors Flowchart to determine parts to replace when no display on operation panel Parts How to determine the cause USB cable LED on CTL blinks for 1 second Operation panel LED on CTL blinks for 1 second Fuse 3 on the IPU LED on CTL does not blink Memory...
Page 991: B]: Abnormal Mode: Leds On The Controller Board
6. Troubleshooting Normal situation: POSTCODE LED 8 and BIOS LED blinking for 1 second Note For CPU - POSTCODE 8 and LED16 blink when the CPU is operating normally. - POSTCODE 8 and LED16 is lit or off when there is a problem with the CPU. [B]: Abnormal mode: LEDs on the controller board LEDs 1 to 8 blink constantly...
Page 992: C]: Reconnecting And Replacing The Usb Cable
Troubleshooting for SC Errors Note POSTCOD 1. For self-diagnosis code (BIOS). E 1-8 2. After the BIOS starts up, LEDs 4,5,7 turn off and LEDs 1,2,3 ,6 turn on and LED 8 blinks. LED 8 is lit or off when there is a problem with the CPU. LED 16 - LED is lit when the BIOS is running.
Page 993 6. Troubleshooting Applied to machines built in October 2016 and later: A bracket [A] which covers the upper part of the cable will be added. PCB for the operation panel...
Page 994: D]: Replacing The Memory
Troubleshooting for SC Errors USB connector [B] (IPU) [D]: Replacing the Memory Turn the machine power OFF. Attach the memory on the CTL as shown (in a vertical orientation).
Page 995: E]: Cmos Clear
6. Troubleshooting Lock the hook. [E]: CMOS clear Turn the machine power OFF. Turn Dip switch 1-3 ON for 10 seconds Turn Dip switch 1-3 OFF Turn the machine power ON. [F]: Fuse on the IPU Fuse on the IPU...
Page 996: G]: Replacing The Usb Cable And The Operation Panel
Troubleshooting for SC Errors [G]: Replacing the USB cable and the operation panel Remove the Platen Cover, or ARDF/SPDF. (page 429) Remove a screw at the scanner right cover. Remove the scanner right cover [A] Remove the hook at the upper part, and then slide the cover in the rear direction.
Page 997 6. Troubleshooting Remove the scanner front cover [A] Remove the scanner left cover [A]...
Page 998 Troubleshooting for SC Errors Holding down both the sides of the operation panel upper cover [A], unhook the tabs (indicated by blue circles) and remove the cover. Remove the USB cable connector [A] ( x2). Remove the two screws ( x2).
Page 999 6. Troubleshooting Remove the two connectors ( x2). Remove the scanner unit [A] ( x11). • Never loosen or remove the following screw when you remove or re-attach the unit. This screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned.
Page 1000 Troubleshooting for SC Errors Remove the USB cable ( x5) Applied to machines built in May 2016 and later: A clamp on the IPU [A] will be added. • Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.
Page 1001 6. Troubleshooting If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation. • SC sub code (SC672-10 or 99) • Date/time of problem occurrence • Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main power switch.) •...
Page 1002: When Abnormal Noise Occurs
When Abnormal Noise Occurs When Abnormal Noise Occurs When abnormal noise occurs during machine operating, identify the occurrence location, by using various OUTPUT Check. However, about the following two modules, follow the checking procedure flow. • Check the abnormal noise of the drive unit (peripheral fusing) •...

This manual is also suitable for:

Mp c2004 D243 D244

Ricoh MP C2504 Field Service Manual

Symbols, Abbreviations and Trademarks

1 Product Information

Product Overview

Machine Codes and Peripherals Configuration

Specifications

Installation Requirements

Main Machine Installation

Anti-Condensation Heater (Scanner, PCDU)

Anti-Condensation Heater for Paper Feed Trays

Paper Feed Unit PB3220 (D787-18, -22)/ PB3210 (D787-17)

Bridge Unit BU3070 (D685)

Punch Unit PU3050

Internal Options

USB Device Server Option Type M19 (D3BC-28,-29)

SD Card Options

SD Card Appli Move

Postscript3 Unit Type M19 (D3BD-05, -06, -07)

XPS Direct Print Option Type M19 (D3BC-24, -25, -26)

OCR Unit Type M13 (D3AC-23, -24, -25)

Dataoverwritesecurity Unit Type M19 (D3BS-03)

Remote Settings

Security Settings

3 Preventive Maintenance

PM Parts Settings

PM Parts List

4 Replacement and Adjustment

Notes on the Main Power Switch

Beforehand

Special Tools

Exterior Covers

Quick Links

Troubleshooting

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Summary of Contents for Ricoh MP C2504