Appendix A: Troubleshooting; Communication Troubleshooting; Device Type, Number And Protocol Are Displayed Incorrectly; Troubleshooting Ethernet Communication - SolarEdge storedge Installation Manual

Appendix A: Troubleshooting

This appendix describes how to troubleshoot StorEdge related errors.

Communication Troubleshooting

When a battery and a meter are connected (2 devices connected to the same bus), the following should
appear in the Communication status screen:
w w w w w w w
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e
Device type, number and protocol are displayed
incorrectly
If one or more of the following occurs, the meter(s) or the battery are n ot communicating with the
inverter:
If Dev is not MLT (Multi) , the system is not pre-configured and requires full configuration. Configure
l
the system as described in Configuring the RS485 Bus for Battery and Meter Connection on page 78.
If ## < 02, the meter and/or the battery are not configured correctly. Check the configuration.
l
If Prot < 02, the meter and/or the battery is not communicating correctly. Check the configuration
l
and wiring connection.
If Prot = ##– the battery and meter are configured and communicating properly.

Troubleshooting Ethernet Communication

When using Ethernet communication, use the Server Communication Status window to identify the
location of the error:
S e r v e r : L A N
S t a t u s :
x x x x x x x x
< E R R O R
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection status. 1 indicates OK
and 0 indicates an error.
Bit
Location
1st LAN Disconnected
2nd DHCP Failed, or Invalid DHCP Config
3rd Gateway Ping Failed
SolarEdge-StorEdge Installation Guide MAN-01-00262-1.2
D e v P r o t # #
< - - - > < - - > < - - >
< S _ O K >
< O K >
M E S S A G E >
Error Message
Appendix A: Troubleshooting
Cause and Troubleshooting
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
IP settings issue. Check the router and
configuration. Consult your network IT.
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating
phy-link). If OK - contact your network IT,
otherwise replace the cable or change it from
cross to straight connection.
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