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Ricoh Gim-MF1a Field Service Manual

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Model Gim-MF1a/b
Machine Code:
M172/M173
Field Service Manual
September, 2014

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Table of Contents

Troubleshooting

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Summary of Contents for Ricoh Gim-MF1a

  • Page 1 Model Gim-MF1a/b Machine Code: M172/M173 Field Service Manual September, 2014...

  • Page 3: Important Safety Notices

    Important Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the power cord of the main machine is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Handling Toner

    Handling Toner • Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands. • If toner is inhaled, immediately gargle with large amounts of cold water and move to a well ventilated location.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Spring Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF) Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
  • Page 6 Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. OpenLDAP is a registered trademark of the OpenLDAP Foundation. UNIX is a registered trademark of The Open Group. UPnP is a trademark of UPnP Implementers Corporation.
  • Page 7 • Microsoft® Windows Server® 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: • Microsoft® Windows Server® 2003 R2 Standard Edition • Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: •...

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices........................... 1 Important Safety Notices..........................1 Prevention of Physical Injury......................... 1 Health Safety Conditions........................1 Observance of Electrical Safety Standards..................1 Handling Toner............................2 Safety and Ecological Notes for Disposal....................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1.
  • Page 9 3. Preventive Maintenance Preventive Maintenance Tables........................31 Image Quality Standards..........................32 Paper Transfer Quality Standards........................34 4. Replacement and Adjustment General Cautions............................. 35 Notes on the Main Power Switch....................... 35 Characteristics of the Push Switch (DC Switch).................35 Shutdown Method..........................36 Forced Shutdown..........................36 Exterior Covers..............................
  • Page 10 By-pass Feed Clutch............................ 61 Relay Clutch..............................61 By-pass Bottom Plate Clutch........................62 Duplex Clutch...............................62 Junction Gate Solenoid..........................63 Fusing................................64 Fusing Unit..............................64 Upper Fusing Unit, Lower Fusing Unit......................65 Fusing Pressure Roller, Cleaning Roller......................66 Fusing Lamp, Hot Roller..........................67 Thermostat..............................69 Thermistor..............................
  • Page 11 FCU................................91 Interface Cover............................91 Speaker................................ 92 PSU................................92 Controller Board............................94 BCU................................95 EEPROM on the BCU..........................97 Toner End Sensor............................97 HVPS................................98 HVPS with Bracket............................98 Fusing Fan..............................99 PCDU Cooling Fan............................99 PSU Cooling Fan............................100 DC Switch..............................100 Front Door Interlock Switch........................
  • Page 12 Scanner (unit only)............................ 118 5. System Maintenance Service Program Mode..........................121 SP Tables..............................121 Enabling and Disabling Service Program Mode..................121 Entering SP Mode..........................121 Exiting SP Mode..........................122 Types of SP Modes............................122 Updating the Firmware..........................124 Overview..............................124 Environmental Requirements......................124 Update Precautions.......................... 124 Items Required for Updating the Firmware..................125 Update Procedure..........................
  • Page 13 SC600 (Device Communication)......................153 SC700 (Peripherals)..........................158 SC800 (Controller)........................... 158 SC900 (Others)............................165 Jam Detection..............................169 Jam Displays.............................. 169 Removing Jammed Paper......................... 169 Sensor Position Layout..........................170 Jam Codes and Position Codes........................170 ADF..............................171 Main Machine..........................171 Optional Bank...........................172 Troubleshooting............................. 173 Test Sheet Printing............................173 Image Position Adjustment........................173 Registration Adjustment..........................174 Print Area............................174...
  • Page 14 Paper Save..............................186 Effectiveness of Duplex/Combine Function.................... 186 1. Duplex:............................186 2. Combine mode:..........................186 3. Duplex + Combine:........................187 Recommendation..........................187...

  • Page 15: Product Information

    1. Product Information Product Overview Component Layout 1. Exit / Switchback unit 2. Fusing unit 3. PCDU 4. LED head 5. Toner cartridge 6. By-pass feed tray 7. Paper feed unit 8. Duplex paper path...

  • Page 16: Paper Path

    1. Product Information Paper Path 1. Main machine paper feed path 2. By-pass paper feed path 3. Optional tray paper feed path 4. Duplex paper feed path...

  • Page 17: Drive Layout

    Product Overview Drive Layout 1. Exit / Switchback gear 2. Fusing drive gear 3. Drum gear 4. Registration clutch 5. Toner supply clutch 6. By-pass feed clutch 7. By-pass bottom plate clutch 8. Relay clutch 9. Paper feed clutch 10. Main motor 11.

  • Page 18: Machine Codes And Peripheral Configuration

    1. Product Information Machine Codes and Peripheral Configuration Main Frame Item Machine Code Remarks M172-17 (NA) M172 M172-27 (EU/AP) M173-17 (NA) M173 M173-27 (EU/AP) M173-21 (CHN) External Options Item Machine Code Remarks Paper Feed Unit PB1070 M440-17 Paper Feed Unit PB1060 M441-17 Handset HS1010 M444-38 (NA)
  • Page 19 Machine Codes and Peripheral Configuration Consumables Item Machine Code Remarks Yield Print Cartridge SP 4500A M902-17 Print Cartridge SP 4500E M902-27 6,000 pages (ISO) Print Cartridge SP 4500S M902-20 Print Cartridge SP 4500C M902-21 Print Cartridge SP 4500LA M903-17 Print Cartridge SP 4500LE M903-27 3,000 pages (ISO)

  • Page 20: Specifications

    1. Product Information Specifications See "Appendices" for the following information: • General Specifications • Supported Paper Sizes • Software Accessories • Optional Equipment...

  • Page 21: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight) 4. Ventilation: 3 times/hr/person 5. Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.

  • Page 22: Machine Space Requirements

    2. Installation Machine Space Requirements Rear Over 20 cm (7.9 inches) Right Over 10 cm (3.9 inches) Front Over 35 cm (13.8 inches) Left Over 10 cm (3.9 inches) Machine Dimensions Width 400 mm (15.7 inches) Depth 392 mm (15.4 inches) 406 mm (16.0 inches) Height •...
  • Page 23 Installation Requirements • Never place anything on the power cord. 1. Input voltage level: Destination Power supply voltage Frequency Rated current consumption 120 V to 127 V 60 Hz More than 10 A EU/AP/CHN 220 V to 240V 50 Hz/60 Hz 5.3 A 2.

  • Page 24: Main Machine Installation

    2. Installation Main Machine Installation • The M172/M173 is for installation by users. Accessory Check Q’ty Description (M172/ (M172/ (M172 only) M173) M173) Power Supply Cord Modular Cord:NA Modular Cord:6pin-6pin Sheet – Security Password Sheet – SEC_NOT_GW_C Sheet – EULA(End User License Agreement) Cleaner –...

  • Page 25: Instructions For The Customers

    Main Machine Installation Q’ty Description (M172/ (M172/ (M172 only) M173) M173) User Registration Sheet Sheet – Helpdesk Sheet – China Energy Sheet – Accesorry:Safety EMC - Traceability Sheet – Caution Chart Instructions for the Customers Provide instructions on the following matters to customers. For detailed procedures, see the user manuals.

  • Page 26: Security Settings

    2. Installation • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock. • The machine weighs approximately 19 kg (41.9 lb.). When moving the machine, use the inset grips on both sides, and lift slowly in pairs.

  • Page 27: Configuring Ssl/Tls

    Main Machine Installation • We strongly recommend you to change the factory default password immediately to prevent information leakage and unauthorized operations by others. Log in as the administrator from Web Image Monitor. Click [Configuration]. Click [Administrator Authentication] under "Administrator Tools". Enter the login password in [New Password].

  • Page 28: Settings For @Remote Service

    2. Installation Settings for @Remote Service • Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person. Check points before making @Remote settings The setting of SP5816-201 in the mainframe must be "0". Print the SMC with SP5-990-002 and then check if a device ID2 (SP5811-003) must be correctly programmed.
  • Page 29 Settings for @Remote Service Value Meaning Solution/ Workaround Communication error (proxy Check the network condition. enabled) Communication error (proxy Check the network condition. disabled) Proxy error (Illegal user name or Check Proxy user name and password. password) Communication error Check the network condition. Other error See "SP5816-208 Error Codes"...
  • Page 30 2. Installation Value Meaning Solution/ Workaround Proxy error (Illegal user name or Check Proxy user name and password. password) Other error See "SP5816-208 Error Codes" below this. Request number confirmation Processing… Please wait. executing Dial-up authentication error Answer tone detection error Carrier detection error These errors occur only in the modems that Invalid setting value (modem)
  • Page 31 Settings for @Remote Service Cause Code Meaning Solution/ Workaround -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service Two registrations for the same Check the registration -2391 mainframe condition of the mainframe -2392 Parameter error Error Caused by Response from...
  • Page 32 2. Installation...

  • Page 33: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance Tables See "Appendices" for the following information: • Preventive Maintenance...

  • Page 34: Image Quality Standards

    3. Preventive Maintenance Image Quality Standards Engine Item Specification Remarks Envelopes Leading edge: 4.3 mm Leading edge: 15 mm Assured Image Area Left/Right: 4.3 mm Left/Right: 10 mm Trailing edge: 4.3 mm Trailing edge: 15 mm Not applicable to the back Magnification Error ±...
  • Page 35 Image Quality Standards Item Specification Remarks • 100% Main: ± 1.35% or less Sub: ± 1.25% or less • Reduced-size Not applicable to the back Magnification Error Main: ±1.35% or less of the paper when Sub: ± 1.25% or less performing duplex printing.

  • Page 36: Paper Transfer Quality Standards

    3. Preventive Maintenance Paper Transfer Quality Standards Engines Item Specification Remarks Single Side: Main Scan: 0 ± 2.0 mm Sub Scan: 0 ± 1.5 mm Margin position Back of the paper when performing duplex printing: Main Scan: 0 ± 2.0 mm Sub Scan: 0 ±...

  • Page 37: Replacement And Adjustment

    4. Replacement and Adjustment General Cautions Notes on the Main Power Switch The main power button of this machine has been changed to a push-button switch (push button) from the conventional rocker switch. The push switch has characteristics and specifications different from the rocker switch.

  • Page 38: Shutdown Method

    4. Replacement and Adjustment Shutdown Method Press the main power switch [A] on the left side of the machine. After the shutdown process, the main power is turned off automatically. When the shutdown is complete Operation panel LED: Off Take out the power cord. Wait 3 minutes (this is the time required if you will remove the rear cover and access the interior of the machine, to take out the controller board for example).

  • Page 39: Exterior Covers

    Exterior Covers Exterior Covers Front Cover Paper Feed Tray (page 74 "Paper Feed Tray") Open the by-pass tray [A]. Release four hinges indicated below to detach the paper guide plate [B]. Remove the clips on the by-pass tray [A] ( x2).
  • Page 40 4. Replacement and Adjustment Release the both end hinges of the by-pass tray [A] to detach it. • To remove the by-pass tray, lift the left hinge first to release while raising the by-pass tray upwards. • The left hinge is C-cut. Remove the screw on the front cover [A] in order to remove the strap that ties the front cover to the machine ( x1).

  • Page 41: Left Cover

    Exterior Covers Release both side hinges to detach the front cover [A]. • Release the left hinge [B] first to detach the front cover. Left Cover • There are five tabs on the back of the left cover. Refer to the picture below. Open the Front Cover.

  • Page 42: Right Cover

    4. Replacement and Adjustment Left Cover [A] ( x4, Tab x5) Right Cover • There are four tabs on the back of the right cover. Refer to the picture below. Open the Front Cover. Open the Rear Cover.

  • Page 43: Rear Cover, Rear Lower Cover

    Exterior Covers Right Cover [A] ( x4, Tab x4) Rear Cover, Rear Lower Cover Two screws on Rear Lower Cover [A] ( Open the rear cover [B].

  • Page 44: Upper Cover

    4. Replacement and Adjustment Release both side hinges to detach the rear cover [A]. Rear Lower Cover [A] Upper Cover ADF and Scanner Unit (page 115 "Scanner Unit (with ADF)") Operation Panel (page 43 "Operation Panel")

  • Page 45: Operation Panel

    Exterior Covers Two screws on the left side of the upper cover [A] ( Two screws on the right side of the upper cover [A] ( Upper Cover [A] Operation Panel Scanner Unit (page 115 "Scanner Unit (with ADF)")
  • Page 46 4. Replacement and Adjustment Operation Panel [A] ( x 5)

  • Page 47: Led Optics

    LED Optics LED Optics • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") LED Unit • Be sure to clean the lens of the LED head after replacing the LED unit or if you inadvertently touch the lens when replacing another unit.
  • Page 48 4. Replacement and Adjustment Remove the securing screws of the front stay [A] ( x 2). Rotate the LED unit [A] in the direction of the arrow until it locks. Remove the spacer [A], ground wire [B], and flat cable [C] from the LED unit.
  • Page 49 LED Optics • The spacer [A] has a protruding part that engages with the groove in the shaft to secure the spacer. When you remove the spacer, pull its handle downward as if to rotate the spacer slightly. Slightly flex the side plates outward and pull the LED unit [A] out of the machine. •...
  • Page 50 4. Replacement and Adjustment Bend the stay [A] to release the left and right tabs, and then separate the stay from the LED head [B]. Remove the two spring holders [B] from the LED head [A].

  • Page 51: How To Re-Engage Disengaged Springs

    LED Optics How to Re-engage Disengaged Springs If the spring hook [A] of the LED unit holder is disengaged, re-engage it according to the following procedure: Hook disengaged [A]...
  • Page 52 4. Replacement and Adjustment Hook correctly engaged [B] If the hook is engaged correctly, the LED unit holder is raised to the front by the spring. Right side Remove the right cover, and then remove the gear unit. (page 59 "Gear Unit") Loosen the screws on the cover [A] ( x3).
  • Page 53 LED Optics Insert tweezers or a screwdriver into the gap between the cover [A] and frame and re- engage the spring hook [B] in the correct position. Left side Remove the left cover, and then raise the spring using tweezers or a screwdriver inserted through the gap at the lower right of the spring [A].
  • Page 54 4. Replacement and Adjustment You can check the position of the hook [A] through the guide of the LED unit. Using tweezers or a screwdriver, re-engage the hook in the correct position.

  • Page 55: Pcdu

    PCDU PCDU PCDU Press the release button and open the front cover [A]. Hold the grip to pull the PCDU [A] out.

  • Page 56: Toner Cartridge

    4. Replacement and Adjustment Toner Cartridge Toner Cartridge Open the front cover [A] and push down the lever of the toner cartridge [B] circled in the picture below. • The release lever works in two steps. To release the lock, push down the release lever to the horizontal position.

  • Page 57: Image Transfer

    Image Transfer Image Transfer Image Transfer Roller PCDU (page 53 "PCDU") Pinch both green ends of the guide [A] and pull it towards you. Image Transfer Roller [A]...

  • Page 58: Drive Unit

    4. Replacement and Adjustment Drive Unit • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") Main Motor The main motor is located behind the drive unit. Drive Unit (page 58 "Drive Unit")

  • Page 59: Registration Clutch

    Drive Unit Toner Supply Clutch [A] with shaft (Gear x 1) All things attached to the toner supply clutch [A] (Gear x 1, Shaft x 1). Registration Clutch (page 95 "BCU") Registration Clutch [A] ( x 1, x 1, x 1)

  • Page 60: Paper Feed Clutch

    4. Replacement and Adjustment Paper Feed Clutch (page 95 "BCU") Harness Guide [A] ( x 1, x 2) Paper Feed Clutch [A] ( x 1) Drive Unit (page 95 "BCU") Duplex Clutch (page 62 "Duplex Clutch") Paper Size Detection Switch (page 81 "Paper Size Detection Switch") Upper Cover...

  • Page 61: Gear Unit

    Drive Unit PCDU Cooling Fan with Bracket [A] ( x 2, x 1, hook x 1) Stay [A] on the right side ( x 3) Drive Unit [A] ( x 8, Grounding Plate x 2, x 3) Gear Unit Drive Unit (page 58 "Drive Unit") Registration Clutch...
  • Page 62 4. Replacement and Adjustment By-pass Bottom Plate Clutch (page 62 "By-pass Bottom Plate Clutch") Paper Feed Clutch (page 58 "Paper Feed Clutch") By-pass Feed Clutch (page 61 "By-pass Feed Clutch") Temp Humid Sensor (page 102 "Temp Humid Sensor") Paper Size Detection Switch (page 81 "Paper Size Detection Switch") Gear Unit [A] (...

  • Page 63: By-Pass Feed Clutch

    Drive Unit By-pass Feed Clutch Right Cover (page 40 "Right Cover") Harness Guide [A] ( x 1, x 1) By-pass Feed Clutch [A] ( x 1, x 1) Relay Clutch By-pass Feed Unit (page 76 "By-pass Feed Unit")

  • Page 64: By-Pass Bottom Plate Clutch

    4. Replacement and Adjustment Gear Unit (page 59 "Gear Unit") Relay Clutch [A] ( x 1) By-pass Bottom Plate Clutch Right Cover (page 40 "Right Cover") By-pass Bottom Plate Clutch [A] ( x 1, x 1, x 1) Duplex Clutch Controller Board (page 94 "Controller Board")

  • Page 65: Junction Gate Solenoid

    Drive Unit Duplex Clutch [A] ( x 1, x 1) Junction Gate Solenoid Upper Cover (page 42 "Upper Cover") Controller Box (page 90 "Controller Box") One connector of the Junction Gate Solenoid [A] ( x 1) Junction Gate Solenoid [A] ( x 2, x 1)

  • Page 66: Fusing

    4. Replacement and Adjustment Fusing • Because there is a danger of burns on contact with hot parts of the fusing unit, start work when the temperature drops to a low enough temperature. • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section.

  • Page 67: Upper Fusing Unit, Lower Fusing Unit

    Fusing Upper Fusing Unit, Lower Fusing Unit Fusing Unit (page 64 "Fusing Unit") Remove the screws of the fusing unit ( x5). • At the time of installation, be sure to attach the pin [A] to the correct position. If not, the fusing unit cannot be attached to the main body properly.

  • Page 68: Fusing Pressure Roller, Cleaning Roller

    4. Replacement and Adjustment Left cover [A] ( x 1) [B]: Lower Fusing Unit [C]: Upper Fusing Unit • You can reassemble the upper and lower fusing units with more ease by lowering the envelope lever. Fusing Pressure Roller, Cleaning Roller Separate the fusing unit into the upper and lower fusing units.

  • Page 69: Fusing Lamp, Hot Roller

    Fusing Fusing Pressure Roller [A] Cleaning Roller [A] Fusing Lamp, Hot Roller • Be careful not to break the fusing lamp when removing/attaching screws. • Insert a pin or jeweller’s screwdriver into the service hole (see the lower red circle in the photo below), and hold the flat nut with your finger (see the upper red circle in the photo).
  • Page 70 4. Replacement and Adjustment Separate the fusing unit into the upper and lower fusing units. (page 65 "Upper Fusing Unit, Lower Fusing Unit") Remove the screws of the fusing lamp ( x3).

  • Page 71: Thermostat

    Fusing Two brackets [A] Fusing lamp [A] Hot Roller [A] Thermostat Separate the fusing unit into the upper and lower fusing units. (page 65 "Upper Fusing Unit, Lower Fusing Unit")

  • Page 72: Thermistor

    4. Replacement and Adjustment Hot Roller (page 67 "Fusing Lamp, Hot Roller") Thermostat [A] ( Thermistor • The thermistor is integrated with the drawer connector. Separate the fusing unit into the upper and lower fusing units. (page 65 "Upper Fusing Unit, Lower Fusing Unit") Hot Roller...
  • Page 73 Fusing Remove the bracket of the drawer connector, and then remove the screws of the thermistor ( x3).
  • Page 74 4. Replacement and Adjustment Thermistor [A] Notes on reassembly Be sure to attach the drawer connector with its protruding part [A] in the position shown below. Insert the flat nut [A]. Be sure not to drop them during disassembly.

  • Page 75: Hot Roller Stripper

    Fusing Hot Roller Stripper Separate the fusing unit into the upper and lower fusing units. (page 65 "Upper Fusing Unit, Lower Fusing Unit") Spring [A] Hot Roller Stripper [A]...

  • Page 76: Paper Feed

    4. Replacement and Adjustment Paper Feed • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") Paper Feed Tray Pull the paper feed tray [A] out completely to detach it. Paper Feed Roller Paper Feed Tray (page 74 "Paper Feed...

  • Page 77: Friction Pad

    Paper Feed Friction Pad Paper Feed Tray (page 74 "Paper Feed Tray") Release the hooks on the bottom of the paper feed tray to detach the friction pad [A]. Paper End Sensor By-pass Feed Unit (page 76 "By-pass Feed Unit") PCDU (page 53 "PCDU")

  • Page 78: By-Pass Feed Unit

    4. Replacement and Adjustment Paper End Sensor [A] ( x 1, Hook) By-pass Feed Unit Front Cover (page 37 "Front Cover") Left Cover (page 39 "Left Cover") Gear Unit (page 59 "Gear Unit") By-pass Feed Unit [A] ( x 5, x 4, x 2) •...

  • Page 79: By-Pass Feed Roller

    Paper Feed By-pass Feed Roller Gear Unit (page 59 "Gear Unit") By-pass Feed Unit (page 76 "By-pass Feed Unit") • When attaching the By-pass Feed Unit and Gear Unit, secure the harness with clamps to prevent the harness from being caught by gears.
  • Page 80 4. Replacement and Adjustment Remove the clips and bearings on both sides of the by-pass feed guide [A] ( x 2, Bearing x 2). Slide the by-pass feed guide [A] with the by-pass feed roller to the right to detach it from the machine.

  • Page 81: By-Pass Friction Pad

    Paper Feed Separate the by-pass feed roller [A] from the shaft (Hook x1). By-pass Friction Pad By-pass Feed Unit (page 76 "By-pass Feed Unit") Bottom Plate [A] • If you cannot remove the bottom plate because the part [A] prevents the cam [B] from releasing, rotate the shaft [C] to let the cam [B] avoid the bottom plate link [A].

  • Page 82: By-Pass Paper End Sensor

    4. Replacement and Adjustment Remove the friction pad [A] by pressing its hinge downward. ( x 1) By-pass Paper End Sensor By-pass Feed Unit (page 76 "By-pass Feed Unit") Bracket with By-pass Sensor [A] ( x 1) Detach the By-pass Paper End Sensor [A] from the bracket (Hook).

  • Page 83: By-Pass Bottom Plate Hp Sensor

    Paper Feed By-pass Bottom Plate HP Sensor By-pass Feed Unit (page 76 "By-pass Feed Unit") By-pass Feed Lower Cover [A] ( x 3) By-pass Bottom Plate HP Sensor [A] ( x 1, Hook) Paper Size Detection Switch Paper Feed Tray (page 74 "Paper Feed Tray") Right Cover...
  • Page 84 4. Replacement and Adjustment Bracket with Paper Size Detection Switch [A] ( x 2) Harness for Paper Size Detection Switch ( x 2) Detach the Paper Size Detection Switch [A] from the bracket (Hook x 2).

  • Page 85: Paper Transport

    Paper Transport Paper Transport • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") Exit / Switchback Sensor Upper Cover (page 42 "Upper Cover") Exit / Switchback Sensor [A] (Hook, x 1) Duplex Entrance Sensor...

  • Page 86: Exit / Switchback Roller, Duplex Exit Gear

    4. Replacement and Adjustment Release the linking part to remove duplex exit guide unit [A]. • Use pliers to pinch the linking part in order to separate. Duplex Entrance Sensor [A] ( x 1, Hook) Exit / Switchback Roller, Duplex Exit Gear Upper Cover (page 42 "Upper Cover")
  • Page 87 Paper Transport Paper Guide [A] ( x 2, x 1) Release the bearing at the right end of the exit/switchback roller ( x 1). Remove the E-ring [A] on the left side of the exit/switchback roller.

  • Page 88: Registration Roller (Driven)

    4. Replacement and Adjustment Slide the exit/switchback roller [A] to the right to remove it. Duplex Exit Gear [A] Registration Roller (Driven) Gear Unit (page 59 "Gear Unit") Registration Sensor (page 88 "Registration Sensor") HVPS with bracket (page 98 "HVPS with Bracket") Release the bearing [A] at the left end of the registration roller (drive) and fixing plate [B] ( x 1,...
  • Page 89 Paper Transport Release the bearing at the right end of the registration roller (drive), and remove the grounding plate [A] ( x 1, x 1). Insert a flathead screwdriver into the gap on the left of the registration roller guide to release the protruding part.

  • Page 90: Registration Roller (Drive)

    4. Replacement and Adjustment Detach the registration roller (driven) [B] from the guide [A]. Registration Roller (Drive) Registration Roller (Driven) (page 86 "Registration Roller (Driven)") Slide the registration roller (drive) [A] to the right to remove it. Registration Sensor PCDU (page 53 "PCDU")
  • Page 91 Paper Transport Sheet [A] Release the hooks of the harness cover [A] with a screwdriver to remove it. Registration Sensor [A] (Hook, x 1)

  • Page 92: Electrical Components

    4. Replacement and Adjustment Electrical Components • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") Controller Box Right Cover (page 40 "Right Cover") Controller Box [A] ( x 9, x 2)

  • Page 93: Fcu

    Electrical Components Remove the speaker connector ( x 1). Controller Box (page 90 "Controller Box") FCU [A] ( x 1) • Be sure not to insert the flat cable obliquely. Interface Cover (page 91 "FCU")

  • Page 94: Speaker

    4. Replacement and Adjustment Interface Cover [A] ( x 3) Speaker Controller Box (page 90 "Controller Box") Speaker [A] ( x 2) Paper Feed Tray (page 74 "Paper Feed Tray") Left Cover (page 39 "Left Cover") Rear Cover, Rear Lower Cover (page 41 "Rear Cover, Rear Lower Cover") Controller Board...
  • Page 95 Electrical Components Remove the screws and connectors on the left side of the PSU ( x 3, x 2). Remove the screw and connector on the right side of the PSU ( x 1, x 1). Two screws on the rear side of the PSU ( x 2).

  • Page 96: Controller Board

    4. Replacement and Adjustment PSU [A] with Bracket ( x 1) Cover [A] ( x 2) Detach the PSU [A] from the bracket ( x 6). Controller Board (page 91 "FCU") Controller Board [A] M172 (Single-sided ADF model)

  • Page 97: Bcu

    Electrical Components x 4, x 10 M173 (Single Pass ADF model) x 4, x 11 Controller Board (page 94 "Controller Board")
  • Page 98 4. Replacement and Adjustment BCU [A] ( x 4, x 14) Remove the EEPROM [A] from the old board and install it on the new board. Install so that the indentation [B] on EEPROM is facing the direction of the dent [C] that is printed on the BCU board.

  • Page 99: Eeprom On The Bcu

    Electrical Components • Make sure the EEPROM is correctly installed on the BCU. Insert the EEPROM in the EEPROM slot with the "half-moon" pointing [C] to the downside. EEPROM on the BCU Print out the SMC data (SP5-990-002, SP5-990-003). Turn off the main power switch. Then unplug the power cord. Replace the EEPROM on the BCU and reassemble the machine.

  • Page 100: Hvps

    4. Replacement and Adjustment Toner End Sensor [A] ( x 1, x 1, Tab x 1) HVPS Left Cover (page 39 "Left Cover") HVPS [A] ( x 4, x 2, Tab x 2) HVPS with Bracket Left Cover (page 39 "Left Cover")

  • Page 101: Fusing Fan

    Electrical Components Toner End Sensor [B] and HVPS [A] with Bracket ( x 5, x 3, x 2) Fusing Fan Left Cover (page 39 "Left Cover") Fusing Fan [A] ( x 2, x 1, x 2) • When you reattach the Fusing Fan, attach it correctly (as shown above, the face of the fan with the sticker is on the outside).

  • Page 102: Psu Cooling Fan

    4. Replacement and Adjustment PCDU Cooling Fan [A] ( x 2, x 1) • When you reattach the PCDU cooling fan, the face of the fan with the sticker must be on the inside. PSU Cooling Fan Left Cover (page 39 "Left Cover") PSU Cooling Fan [A] ( x 2,...

  • Page 103: Front Door Interlock Switch

    Electrical Components DC Switch [A] with Bracket ( x 2) Detach the DC Switch from the bracket [A] ( x 1). Front Door Interlock Switch Left Cover (page 39 "Left Cover") Front Door Interlock Switch [A] ( x 1, x 2)

  • Page 104: Rear Door Interlock Switch

    4. Replacement and Adjustment Rear Door Interlock Switch Left Cover (page 39 "Left Cover") Rear Door Interlock Switch [A] ( x 1, x 2) Temp Humid Sensor Right Cover (page 40 "Right Cover") Temp Humid Sensor [A] ( x 1, x 1) Rear Cover Switch Controller Board...
  • Page 105 Electrical Components Rear Cover Switch [A] ( x 1, Hook)

  • Page 106: Adf

    4. Replacement and Adjustment • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") ADF Unit Right Cover (page 40 "Right Cover") Controller Box (page 90 "Controller Box") Disconnect the cables for the ADF Unit.
  • Page 107 Disconnect the cables for the ADF Unit ( x1). Scanner Rear Cover [A] ( Disconnect and pull out the cable from the Scanner Rear Cover [A].

  • Page 108: Adf Front Cover

    4. Replacement and Adjustment Remove the screws on the hinge on the right side of the ADF ( x2). Lift the ADF [A] to detach. • Tip back the ADF and lift it vertically to detach it. ADF Front Cover Three screws on the ADF Front Cover [A] (...

  • Page 109: Adf Rear Cover

    Open the ADF Paper Feed Cover [A], and then detach the ADF Front Cover [B]. ADF Rear Cover Open the ADF Paper Feed Cover [A]. ADF Original Tray (page 108 "ADF Original Tray") ADF Rear Cover [A] (...

  • Page 110: Adf Paper Feed Cover, Adf Original Sensor Feeler

    4. Replacement and Adjustment ADF Paper Feed Cover, ADF Original Sensor Feeler ADF Rear Cover (page 107 "ADF Rear Cover") Slide the ADF Paper Feed Cover [A] to detach. Separate the ADF Original Sensor Feeler [B] from the ADF Paper Feed Cover [A]. ADF Original Tray Open the ADF Paper Feed Cover [A].

  • Page 111: Adf Original Feed Unit

    Release both side hinges to detach the ADF Original Tray [A]. ADF Original Feed Unit ADF Front Cover (page 106 "ADF Front Cover") Pull up the push lever vertically and remove the ADF Original Feed Unit [A].

  • Page 112: Adf Harness Guide, Adf Original Set Sensor, Adf Paper Feed Cover Open/Closed Sensor

    4. Replacement and Adjustment ADF Harness Guide, ADF Original Set Sensor, ADF Paper Feed Cover Open/ Closed Sensor ADF Rear Cover (page 107 "ADF Rear Cover") ADF Original Feed Unit (page 109 "ADF Original Feed Unit") ADF Harness Guide [A] ( Release the tabs on the back of the ADF Harness Guide [A], and then remove the ADF Original Set Sensor [B] and ADF Paper Feed Cover Open/Closed Sensor [C].

  • Page 113: Adf Transport Unit

    ADF Drive Unit [A] ( Remove the Harness [B] from the ADF Transport Motor and ADF Gear Unit [A]. ADF Transport Unit ADF Drive Unit (page 110 "ADF Transport Motor, ADF Gear Unit") ADF Transport Unit [A] (...

  • Page 114: Adf Separation Roller, Adf Separation Roller Cover

    4. Replacement and Adjustment ADF Separation Roller, ADF Separation Roller Cover ADF Transport Unit (page 111 "ADF Transport Unit") ADF Separation Roller Cover [A] ADF Separation Roller [A]...

  • Page 115: Adf Paper Exit Guide

    ADF Paper Exit Guide ADF Transport Unit (page 111 "ADF Transport Unit") ADF Paper Exit Guide [A] ADF Pre-Scanning Roller, ADF Pre-Scanning Shaft ADF Unit (page 104 "ADF Unit")
  • Page 116 4. Replacement and Adjustment Remove the Plate [A], and then separate the ADF Pre-Scanning Roller [B] and ADF Pre- Scanning Shaft [C] ( x3). • Attach the pressurized spring [A] to the plate when reassembling.

  • Page 117: Scanner

    Scanner Scanner • Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. (page 35 "General Cautions") Scanner Unit (with ADF) • When you want to detach only the ADF, see ADF Unit (page 104 "ADF Unit"). Right Cover (page 40 "Right Cover")
  • Page 118 4. Replacement and Adjustment Left Cover (page 39 "Left Cover") Disconnect the cables for the Scanner Unit, ADF Unit, and Operation Panel ( x1). Scanner Rear Cover [A] ( Disconnect and pull out the cable from the Scanner Rear Cover [A].
  • Page 119 Scanner Remove the screws for the Scanner Unit ( x4). Lift the Scanner Unit [A] to detach from the machine. • Make sure that the cable is not caught during removal. • Disconnect the cable [A] of the Operation Panel from the fastener hook in advance.

  • Page 120: Scanner (Unit Only)

    4. Replacement and Adjustment Scanner (unit only) (page 104 "ADF Unit") Disconnect the cables for the Scanner Unit and Operation Panel ( x4).
  • Page 121 Scanner Remove the screws for the Scanner Unit ( x4). Lift the Scanner Unit [A] to detach from the machine. • Make sure that the cable is not caught during removal. • Disconnect the cable [A] of the Operation Panel from the fastener hook in advance.
  • Page 122 4. Replacement and Adjustment Operation Panel (page 43 "Operation Panel")

  • Page 123: System Maintenance

    5. System Maintenance Service Program Mode • Make sure that the data-in LED is not on before you go into the SP mode. This LED indicates that some data is coming to the machine. When the LED is on, wait for the printer to process the data. SP Tables See "Appendices"...

  • Page 124: Exiting Sp Mode

    5. System Maintenance • Locking the control panel: [Menu] key System Settings Administrator Tools User Restriction [On] Exiting SP Mode Press the [Escape] or [Reset] key on the SP mode screen. • To make the settings effective, turn the main power switch off and on after exiting service mode. Types of SP Modes Type Description...
  • Page 125 Service Program Mode...

  • Page 126: Updating The Firmware

    5. System Maintenance Updating the Firmware Overview Environmental Requirements The following Windows operating systems are supported. You need administrator permission to update the firmware. Log in as an Administrator's group member. • Windows XP • Windows XP (x64) • Windows Vista •...

  • Page 127: Items Required For Updating The Firmware

    Updating the Firmware Click [Control Panel]. Click [Hardware and Sound]. Click [Change when the computer sleeps]. Make sure [Put the computer to sleep] is set to "Never". • Follow the procedure below to check that the SNMP status is invalid. Click [Printer (Driver) Property Setting] >...
  • Page 128 5. System Maintenance • The printer is in standby mode. • No service call message is displayed. • No applications are running on the computer. • The printer restarts automatically when the update process is complete. Never turn the printer off during updates.
  • Page 129 Updating the Firmware Select the printer name, and then click [Next >]. Check that the system version for [Update data] is later than the system version for [Printer], and then click [Next >]. The following screen is an example. The versions that actually appear may be different. Click [OK].
  • Page 130 5. System Maintenance Updating starts. "Updating firmware..." appears on the printer's display and the Data in indicator flashes during updates. When the update is complete, "Firmware update completed" and the new firmware version appear on the display. The printer turns off and on automatically. Check that the new firmware version is displayed using the control panel of the printer.

  • Page 131: Update Error (Recovery Mode)

    Updating the Firmware Progress Machine Status Error Message Ready for updating Ready Waiting for the Updater standby received data Receiving the image data Receiving the data Updating firmware... Decompressing the Decompressing the received data data Rewriting ROM Rewriting ROM Checking ROM Verifying Firmware update Completing the update...
  • Page 132 5. System Maintenance Error List Machine Status Error Message PJL command error, CRC error PJL command receive time out Ready Update data verification error PJL command data analysis error Receiving the data Data receive time out Decompressing the Firmware update Data decompression error data failed.
  • Page 133 Updating the Firmware LED Status Progress Data In LED Flashing Updating Data In LED Update complete Alert LED Error Recovery mode activates due to failure of the Alert LED Flashing engine firmware update...

  • Page 134: Address Book Backup/Restore

    5. System Maintenance Address Book Backup/Restore Back Up/Restore This is to be done by the user. For details, see the user manual "Connecting the Machine/ System Settings".

  • Page 135: Debug Log

    Debug Log Debug Log Overview To check the machine's operational status, obtain the following log entries from the machine. Log entries to obtain • Log entries on the machine operation and parameters. • Log entries on the changes to the machine status •...

  • Page 136: Operational Procedure (Usb Connection)

    5. System Maintenance Install the dbgmon driver. • 4. Restore the setting Start the command prompt with administrator authority and execute [bcdedit /set TESTSIGNING OFF]. • 5. Restart the PC To obtain log entries from an external storage medium (USB) •...

  • Page 137: Operational Procedure (Tcp/Ip Connection)

    Debug Log • The retrieved log is stored under the name " fw.log ". It is the log of all tasks of the firmware (all modules of the controller). From this "fw.log", the log files for each task can be produced. •...
  • Page 138 5. System Maintenance • The log obtainment continues until the USB memory stick is removed. • The log obtainment does not stop when the USB memory is full because the newest log is saved while deleting the oldest log. • If the USB memory stick is removed and reinserted, a new date-based directory is created, and the log files are created inside the directory.

  • Page 139: Troubleshooting

    6. Troubleshooting Self-Diagnostic Mode Self-Diagnostic Mode at Power On As soon as the main machine is powered on, the controller waits for the initial settings of the copy engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic test checks the CPU, memory, and so on.

  • Page 140: Service Call

    6. Troubleshooting Service Call Summary Level Definition Reset Procedure To prevent damage to the machine, the main machine Enter SP mode, go into cannot be operated until the SC has been reset by a SP5-810-001, press [Execute], service representative (see the note below). and turn the main power switch off and on.

  • Page 141: Sc100 (Scanning)

    Service Call If the operator touches “Reset” If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine reboots immediately and the operation panel displays the copy screen. • Do not try to use the operation panel during an automatic reboot. If the Remote Service System is in use, the SC code is sent immediately to the Service Center.

  • Page 142: Sc200 (Led Optics)

    6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Scanner home position error 2 The scanner home position sensor does not detect the scanner coming back to the home position. • Defective scanner home position sensor SC121 • Defective scanner home position sensor harness •...
  • Page 143 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution FGATE : Does not turn OFF. GPIO has not been negated, although the specified time (200 ms) elapsed after detecting GPIO*assert and then reaching the expected FGATE negate time. • Engine board defective SC231-00 •...

  • Page 144: Sc300 (Image Processing - 1)

    6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution LEDA communication error The head type data was read three times in succession (277-00) • Defective ASIC SC277-00 • Defective LEDA SC277-10 (277-10) • LEDA power source error • Turn the main power OFF and then ON. •...
  • Page 145 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Toner supply transfer lock This SC is issued if the error that the toner is not supplied is detected n times consecutively (n: SP2-931-005) on the condition that the toner cartridge is not in end •...

  • Page 146: Sc400 (Image Processing - 2)

    6. Troubleshooting SC400 (Image Processing – 2) SC No. Level Error Name/Error Condition/Major Cause/Solution High voltage output error: Transfer unit This SC is issued if the BCU detects a short in the power pack 10 times consecutively. SC440-00 Open circuit (+) / Short circuit (-) •...

  • Page 147: Sc500 (Paper Feed And Fusing)

    Service Call SC500 (Paper Feed and Fusing) SC No. Level Error Name/Error Condition/Major Cause/Solution By-pass bottom plate operation error The signal from the by-pass bottom plate position sensor has not changed (the signal has not changed from ON to OFF or vice versa) for 4 seconds or more after the start of reverse Paper Feed Unit rotation, If the error is detected three times in succession, the SC number is displayed on the operation panel.
  • Page 148 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing fan error The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the machine fails to receive the lock signal 50 times in succession. • Failed fan motor SC530-00 •...
  • Page 149 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution PSU Cooling fan error The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the machine fails to receive the lock signal 50 times in succession. • Failed fan motor •...
  • Page 150 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing lamp (Center) thermistor not reloaded 1 The heater thermistor has increased by less than 2.0 degrees in 1.5 seconds 5 times in a row. SC542-01 • Deformed or floating thermistor •...
  • Page 151 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing (Center) thermopile high-temperature detected (hardware) The hardware high-temperature error sensor flag is detected. • Damaged triac (shorted) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor •...
  • Page 152 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Zero-crossing error (adhered relay contact) When the fusing relay is in an OFF state, a "zero-crossing interrupt request" occurs in 50 ms. Damaged fusing relay (adhered contact) SC547-01 • Turn the main power OFF and then ON. •...
  • Page 153 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Broken fusing (End) thermistor wire At least ten times, the temperature is detected to stay at -20 deg C or less for 5 seconds. • Broken thermistor wire SC551-00 • Bad connector contact •...
  • Page 154 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Fusing (End) thermistor high-temperature detected (hardware) The hardware high-temperature error sensor flag is detected. • Damaged triac (shorted) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor •...

  • Page 155: Sc600 (Device Communication)

    Service Call SC600 (Device Communication) SC No. Level Error Name/Error Condition/Major Cause/Solution • Communication error: Engine (Timeout error) • Communication error: Engine (Retry error) • There is no response from the engine even after the timeout period specified during the communication has elapsed. •...
  • Page 156 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution EEPROM communication error SC669-01 An error is notified during EEPROM communication and the printer does to 26 not recover after three retries. 669 - 1 ID error during EEPROM OPEN 669 - 2 Channel error during EEPROM OPEN 669 - 3 Device error during EEPROM OPEN 669 - 4 Communication interrupted error during EEPROM OPEN 669 - 5 Communication timeout error...
  • Page 157 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution • Electromagnetic noise • EEPROM error • Turn the main power OFF and then ON. • Replace the BCU SC No. Level Error Name/Error Condition/Major Cause/Solution EEPROM communication error The EEPROM data has been transferred to the SRAM twice in succession, but the two sets of transferred data do not match.
  • Page 158 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Engine start up error • The /ENGRDY signal is not detected even after the specified time has elapsed after turning the main power on or restoring from energy saver mode. • The /ENGRDY signal is detected, but it is negated at an unexpected occasion*.
  • Page 159 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Device ID is not identified (toner cartridge) An error is notified during the ID identification after three retries. 681 - 1 Device ID error (Incorrect ID) 681 - 6 Channel error 681 - 11 Device ID error (No ID chip) 681 - 16 Communication Error SC681-**...

  • Page 160: Sc700 (Peripherals)

    6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution PRREQ signal not asserted The print request signal (PRREQ) signal is not asserted within the prescribed time after paper reaches the registration stand-by position, SC688-00 • Noise • Engine Board error •...
  • Page 161 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution SC816-07 Sysarch (LPUX_GET_PORT_INFO) error SC816-08 Sysarch (LPUX_ENGINE_TIMERCTRL) error SC816-09 Sysarch (LPUX_RETURN_FACTOR_STR) error SC816-10 Sysarch (LPUX_GET_PORT_INFO) error SC816-11 Sysarch (LPUX_GET_PORT_INFO) error SC816-12 Sysarch (LPUX_GET_PORT_INFO) error SC816-13 open() error SC816-14 Memory address error SC816-15 open() error SC816-16...
  • Page 162 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC816-36 Subsystem error to94 Energy save I/O subsystem detected some abnormality. • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non- response). • Error was detected during preparation for transition to STR. •...
  • Page 163 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Self-diagnostic error: Engine I/F ASIC Self-diagnostic error: Video I/F Engine I/F: ASIC register error SC833-00 The /CONFIG_DONE signal is not detected even after the specified time [0F31] has elapsed after turning the power on or restoring from energy saver mode.
  • Page 164 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Network I/F error The access to the network work is unavailable due to an error in the printer driver. SC850-00 SC No. Level Error Name/Error Condition/Major Cause/Solution Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) •...
  • Page 165 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution Fax board error Fax board error • The connection between the Fax board and controller board is faulty. SC856-00 • Defective Fax board. • Turn the main power off/on. • Reinstall the Fax board. •...
  • Page 166 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC870-26 Address Book data error (File I/O: Failed to delete data.) SC870-27 Address Book data error (File I/O: Failed to add data.) Address Book data error (Search: Failed to obtain data from cache when SC870-30 searching in the machine Address Book.

  • Page 167: Sc900 (Others)

    Service Call SC900 (Others) SC No. Level Error Name/Error Condition/Major Cause/Solution Electronic counter error The value provided by the electronic total counter is outside the normal range. • Unexpected NVRAM installed • Defective NVRAM SC900-00 • NVRAM data corruption • Data is stored in an unexpected area due to external causes. •...
  • Page 168 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Software performance error The software attempted to make an unexpected operation. • Incorrect argument • Incorrect internal parameter • Insufficient working memory SC990-00 • Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
  • Page 169 Service Call SC No. Level Error Name/Error Condition/Major Cause/Solution CPM setting error Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BCU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM SC995-** replacement Machine serial number (11 digits) or machine identification code does...
  • Page 170 6. Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Application start error • After power on, no application program is registered to the system within a predetermined period of time. (No application starts or ends normally.) • Even if they are started, all applications have become unable to be rendered due to an unknown defect.

  • Page 171: Jam Detection

    Jam Detection Jam Detection Jam Displays The operation panel of this model has a four-line display which shows only the message indicating the paper jam location. (e.g. " (A1)", " (B)") Position Code Removing Jammed Paper • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper.

  • Page 172: Sensor Position Layout

    6. Troubleshooting Sensor Position Layout 1. Exit / Switchback Sensor 2. Duplex Entrance Sensor 3. Registration Sensor 4. By-pass Paper End Sensor 5. Paper End Sensor (Main Machine) 6. Paper End Sensor (Optional Bank) Jam Codes and Position Codes • Jam code: Shows the cause of a jam. Appears in the log data. •...

  • Page 173: Adf

    Jam Detection • Lag jam. The paper has failed to leave the location of the referenced sensor within the prescribed time due to a jam downstream of the referenced sensor. Jam Code Jam Type Position Code Registration Sensor: Late jam Registration Sensor: Lag jam Original length error Motor defective...

  • Page 174: Optional Bank

    6. Troubleshooting Jam Code Jam Type Position Code Duplex Entrance Sensor: Late Jam Duplex Entrance Sensor: Lag Jam Optional Bank Jam Code Jam Type Position Code Tray 2 : No Paper Feeding Tray 2 Relay Sensor(Vertical Transport Sensor) : Lag Jam Tray 2 Relay Sensor(Vertical Transport Sensor) Jam...

  • Page 175: Troubleshooting

    Troubleshooting Troubleshooting Test Sheet Printing Press the [User Tools] key, and then select the setting items using the [ ] or [ ] key. Select [System Settings] Press [OK] Select [Maintenance] Press [OK] Select [Registration] Press [OK] Select [Print Test Sheet] Press [OK] Select the tray you want to adjust Press [OK]...

  • Page 176: Registration Adjustment

    6. Troubleshooting • [1]: Print area • [2]: Paper feed direction Print the test sheet. (page 173 "Test Sheet Printing") Adjust the blank margin width of the image with SP2-103-(001-004). • Leading edge: 2.7 to 9.9 mm (Default: 3.0 mm) •...

  • Page 177: Adjustment Reference Values

    Troubleshooting • [1]: Paper feed direction • [2]: Print area Adjustment Reference Values • B: Leading edge (Sub scanning direction): 3.0 ± 1.5 mm • D: Trailing edge (Sub scanning direction): 3.0 mm • C: Left (Main scanning direction): 2.0 ± 1.5 mm •...
  • Page 178 6. Troubleshooting • Use "Test Sheet" to adjust this setting. Registration • A: Leading edge registration • B: Side-to-side registration Place the test sheet on the exposure glass and make a copy from one of the paper feed trays. Check the leading edge and side-to-side registration, and adjust as necessary with the following SP modes.

  • Page 179: Adf Image Adjustment

    Troubleshooting ADF Image Adjustment Registration • A: Leading edge registration • B: Side-to-side registration • Use "Test Sheet" to adjust this setting. Place the test sheet on the ADF and make a copy from one of the paper feed trays. Check the registrations, and adjust as necessary with the appropriate SP modes, as follows.

  • Page 180: Problem At Regular Intervals

    6. Troubleshooting Problem at Regular Intervals Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals or other problems). Problems Intervals Defective parts 29.9mm Charge roller...

  • Page 181: When Vertical Banding Is Generated

    Troubleshooting When Vertical Banding is Generated The vertical banding on a print image may be improved by the [Drum Rotation] function. Select a drum rotation level. [User Tools] key > System Settings > Maintenance > Drum Rotation Select a drum rotation level from the following 2 levels: Level 1 (Normal) and Level 2 (Strong).

  • Page 182: Paper Feed (Skew)

    6. Troubleshooting Perform the [Fusing Roller Cleaning] (toner is consumed). [User Tools] key > System Settings > Maintenance > Fusing Roller Cleaning A sheet of paper is fed and images are printed on both sides of the paper. Check that the black spots do not appear any more. •...

  • Page 183: Recycled Or Thin Paper Is Severely Curled After Printing

    Troubleshooting Recycled or Thin Paper Is Severely Curled after Printing If the delivered paper is curled, it cannot be stacked properly. In such a case, raise the paper stop on the output tray and remove the delivered paper frequently. You can also configure [Curl Prevention] in the UP mode •...
  • Page 184 6. Troubleshooting...

  • Page 185: Energy Save

    7. Energy Save Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.

  • Page 186: Return To Stand-By Mode

    7. Energy Save Default: [1 minute] Ready State After Printing (User Tools key > System Settings > Administrator Tools > Ready State After Printing) The user can specify how the printer operates when it receives print jobs in Sleep mode. Default: [Cntrl Panel Off (EngySavg)] •...
  • Page 187 Energy Save • If the Sleep Mode timer is all set to the maximum value, the machine will not begin saving energy until 60 minutes has expired after the last job. This means that after the customer has finished using the machine for the day, energy will be consumed that could otherwise be saved.

  • Page 188: Paper Save

    7. Energy Save Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. 1. Duplex: Reduce paper volume in half! 2. Combine mode: Reduce paper volume in half!

  • Page 189: Duplex + Combine

    Paper Save 3. Duplex + Combine: Using both features together can further reduce paper volume by 1/4! To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. •...
  • Page 190 7. Energy Save Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8-581-001 SP8-411-001 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
  • Page 191 Paper Save Total counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8-581-001...
  • Page 192 MEMO...
  • Page 193 MEMO...
  • Page 194 MEMO...
  • Page 195 Model Gim-MF1a/b Machine Code: M172/M173 Appendices September, 2014...
  • Page 197 TABLE OF CONTENTS 1. Appendices: Specifications General Specifications............................3 Mainframe..............................3 Printer................................6 Scanner................................6 Supported Paper Sizes............................8 Paper Feed..............................8 Paper Exit..............................11 Mainframe............................11 Software Accessories............................14 Printer Drivers............................... 14 Scanner and LAN Fax drivers........................14 Utility Software............................. 15 Optional Equipment............................16 Paper Feed Unit PB1060..........................16 Paper Feed Unit PB1070..........................
  • Page 198 Main SP Tables-5.............................49 SP5-XXX (Mode)............................49 Main SP Tables-6.............................76 SP6-XXX (Peripherals)..........................76 Main SP Tables-7.............................77 SP7-XXX (Data Log).............................77 Main SP Tables-8.............................83 SP8-XXX (Data Log 2)..........................83 Keys and abbreviations in Data Log 2....................83 Input and Output Check..........................90 Input Check Table............................90 Output Check Table.............................91 Printer Service Mode............................

  • Page 199: Appendices: Specifications

    1. Appendices: Specifications General Specifications Mainframe Items Specification Type Desktop ARM Cortex A8 500MHz Memory 256MB Photosensitivity Type OPC Drum Copy System LED array and electro-photographic printing Development System Non-magnetic one-component development system Fusing System Thin, hard heating roller fusing system Scanning Method One-dimensional solid scanning system through CCD Warm-up Time...
  • Page 200 1. Appendices: Specifications Items Specification ADF Original 35–128g/m2(30–110kg) Thickness ADF Original 35 sheets (Thicknesses: 80g/m Capacity Std. Tray A4 (SEF), B5 (SEF), A5, B6 (SEF), A6 (SEF), LG (SEF), Government LG (SEF), G LT (SEF), LT (SEF), HLT (SEF), Executive (SEF), F (SEF), Foolscap (SEF), Folio (SEF), 16K (SEF), Com10 (SEF), Monarch (SEF), C5 (SEF), C6 (SEF), DL Env (SEF) Custom size: Min.
  • Page 201 General Specifications Items Specification • Leading edge: 3.0±1.5mm • Trailing edge: 3.0mm Missing Image Area • Left edge: 2.0±1.5mm (Copier) • Right edge: 2.0mm The missing image area of envelopes is 15 mm (0.6 inches) for the leading edge and 10 mm (0.4 inches) for the other edges. 1: 1, 2, 1.41, 0.93, 0.71, 0.5 Reproduction Ratio (Fixed)

  • Page 202: Printer

    1. Appendices: Specifications Printer Items Specification • Fixed: Max. A4(SEF)(210×297mm), 8 1/2×14(SEF)(215.9×355.6mm) Print Size • Custom: Max.216.0 × 900.0mm (Bypass tray) One-side printing: 30 ppm (A4 SEF), 31 ppm (LT SEF) Continuous Printing Speed Two-side printing: 15 ppm (A4 SEF), 16 ppm (LT SEF) 600 ×...
  • Page 203 General Specifications Items Specification Scan Type Sheet, book, three-dimensional object, ID card Original size A4SEF, 81/2 x 14SEF Scan Speed Scan to Email / Scan to Folder / Save to external media: Original size: A4(SEF), Scanning one-side) • Black/White: 20 ipm or more (300dpi) •...

  • Page 204: Supported Paper Sizes

    1. Appendices: Specifications Supported Paper Sizes Paper Feed Paper Size (W x L) Standard Optional Bypass Tray Duplex Tray Tray Tray 12 x 18inch (SEF) 305×458 A3 (SEF) 297×420 A3 (LEF) 420×297 B4 (SEF) 257×364 B4 (LEF) 364×257 A4 (SEF) 210×297 A4 (LEF) 297×210...
  • Page 205 Supported Paper Sizes Paper Size (W x L) Standard Optional Bypass Tray Duplex Tray Tray Tray GovernmentLG (SEF) 8 1/4"×14" G LT (SEF) 8"×10 1/2" G LT (LEF) 10 1/2"×8" Eng Quatro (SEF) 8"×10" Eng Quatro (LEF) 10"×8" HLT (SEF) 5 1/2"×8 1/2"...
  • Page 206 1. Appendices: Specifications Paper Size (W x L) Standard Optional Bypass Tray Duplex Tray Tray Tray DL Env (SEF) 110×220 DL Env (LEF) 220×110 8K (SEF) 267×390 16K (SEF) 195×267 16K (LEF) 267×195 Custom Size (Width) 100 – 216 100 – 216 60 –...

  • Page 207: Paper Exit

    Supported Paper Sizes Not supported. Paper Exit Mainframe Paper Size (W x L) Paper Exit Tray 12 x 18inch (SEF) 305×458 A3 (SEF) 297×420 A3 (LEF) 420×297 B4 (SEF) 257×364 B4 (LEF) 364×257 A4 (SEF) 210×297 A4 (LEF) 297×210 B5 (SEF) 182×257 B5 (LEF) 257×182...
  • Page 208 1. Appendices: Specifications Paper Size (W x L) Paper Exit Tray LT (LEF) 11"×8 1/2" GovernmentLG (SEF) 8 1/4"×14" G LT (SEF) 8"×10 1/2" G LT (LEF) 10 1/2"×8" Eng Quatro (SEF) 8"×10" Eng Quatro (LEF) 10"×8" HLT (SEF) 5 1/2"×8 1/2" HLT (LEF) 8 1/2"×5 1/2"...
  • Page 209 Supported Paper Sizes Paper Size (W x L) Paper Exit Tray DL Env (LEF) 220×110 8K (SEF) 267×390 16K (SEF) 195×267 16K (LEF) 267×195 Custom Size (Width) 60 – 216 Custom Size (Length) 127 – 900 Postcard (SEF) 100×148 Postcard (LEF) 148×100 Double postcard (SEF) 200×148...

  • Page 210: Software Accessories

    1. Appendices: Specifications Software Accessories The printer drivers and utility software are provided on one CD-ROM. An auto-run installer lets you select the components you want to install. Printer Drivers Printer Language Windows XP Windows Vista Windows 7 Windows 8 / 8.1 PCL 5e / 6 PostScript3 Windows Server...

  • Page 211: Utility Software

    Software Accessories Utility Software The following utilities are available. Software Description Device Manager NX Lite A PC Client based application program that monitors and manages Device Manager NX up to 250 networked print devices. Accounting A printer management utility for client users. A utility for peer-to-peer printing over a NetBEUI or TCP/IP network.

  • Page 212: Optional Equipment

    1. Appendices: Specifications Optional Equipment Paper Feed Unit PB1060 Category Item Unit Paper Size A4, B5, A5, B6, A6, Legal, Letter, GovernmentLG, GLT, Eng Quatro, HLT, Executive, F, Foolscap, Folio, 16K, Custom size: Min. 100mm x 216mm (3.93" x 8.46"), Max.
  • Page 213 Optional Equipment Category Item Unit Dimension (W x D x H) W370×D392×H125 W14.6×D15.4×H4.9 inch Weight lbs.
  • Page 214 1. Appendices: Specifications...

  • Page 215: Appendices: Preventive Maintenance Tables

    2. Appendices: Preventive Maintenance Tables Preventive Maintenance Tables Maintenance Tables Chart: A4 (LT)/5% Mode: 3 prints/job Ratio: 50% Environment: Normal temperature and humidity Yield may change depending on circumstances and print conditions. Symbol keys: C: Clean, R: Replace Mainframe Paper Feed Item 120K 600K...
  • Page 216 2. Appendices: Preventive Maintenance Tables Item 120K 600K Remarks By-pass Feed • Wipe with a damp cloth when Roller cleaning By-pass Friction • Wipe with a dry cloth when cleaning PCDU Item 120K 600K Remarks PCDU LED Optics Item 120K 600K Remarks •...
  • Page 217 • Wipe with a dry cloth (Front surface) White reference board • Wipe with a dry cloth (Rear surface) Scan Optics Item 120K 600K Remarks • Clean with the RICOH’s Exposure glass exposure glass cleaner Sheet-through • Clean with the RICOH’s glass exposure glass cleaner...

  • Page 218: Paper Feed Tray Pb1060 / Paper Feed Tray Pb1070

    2. Appendices: Preventive Maintenance Tables Paper Feed Tray PB1060 / Paper Feed Tray PB1070 Item 120K 600K Remarks • Wipe with a damp cloth when Grip Roller cleaning • Replace when a feeding failure occurs Paper Feed Roller (Tray) • Wipe with a damp cloth when cleaning •...

  • Page 219: Appendices: Sp Mode Tables

    3. Appendices: SP Mode Tables Service Program Mode Service Table Key Notation What it means Example: [-9 to +9 / 0 / 0.1 mm step]. The setting can be adjusted in the range ±9, value reset to +3.0 after an [range / default / step] NVRAM reset, and the value can be changed in 0.1 mm steps with each key press.

  • Page 220: Main Sp Tables-1

    3. Appendices: SP Mode Tables Main SP Tables-1 SP1-XXX (Feed) [User Lead Edge Reg] Adjusts the leading edge registration by changing the registration motor operation timing for each mode. 1001 • Increasing a value: an image is moved to the trailing edge of paper. •...
  • Page 221 Main SP Tables-1 [Paper Buckle] This SP eliminates the amount of buckle at the registration roller. • When paper is fed from the paper cassette, before the registration rollers start to rotate the leading edge of the paper stops and hits the nip of the registration rollers and stops.
  • Page 222 3. Appendices: SP Mode Tables 1-105-001 C: Plain1 [140 to 205 / 167 / 1deg/step] 1-105-003 C: Plain2 [140 to 205 / 174 / 1deg/step] 1-105-005 C: Thick1 [140 to 205 / 180 / 1deg/step] 1-105-007 C: Thick2 [140 to 205 / 190 / 1deg/step] 1-105-011 C: Thin [140 to 205 / 160 / 1deg/step] 1-105-013 C: Envelope...
  • Page 223 Main SP Tables-1 [-20 to 250 / 0 / 1deg/step] 1-106-002 RollerEnds Displays the current fusing thermistor temperature (Ends). [-20 to 250 / 0 / 1deg/step] Displays the external temperature measured 1-106-003 MachinePowerOn at power On, which is detected with the temperature and humidity sensor.
  • Page 224 3. Appendices: SP Mode Tables [Motor Speed Adj] This SP adjusts the speed of the motor. The motor speed can be adjusted to correct images that appear scratchy or of uneven density. This can occur when: 1801 • Copying originals with large quantities of black. •...
  • Page 225 Main SP Tables-1 [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-011 By-Pass: Plain Reflects adjustment values with no change. [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-012 By-Pass: Thick Adds on to the adjusted values of the Plain paper. [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-921-013 By-Pass: Envelope Adds on to the adjusted values of the Plain paper.
  • Page 226 3. Appendices: SP Mode Tables 1-922-001 By-pass 1-922-002 Tray 1 [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-922-003 Tray 2 [-4.0 to 4.0 / 0.0 / 0.1mm/step] 1-922-006 Duplex The value of this SP adds on to the adjusted values of the front page of each tray. [Fan Off Mode Time] 1952 1-952-001 -...

  • Page 227: Main Sp Tables-2

    Main SP Tables-2 Main SP Tables-2 SP2-XXX (Drum) 2001 [C biasControl] [-1350 to -900 / -1020 / 1V/step] C: bias value. 2-001-001 C setting • This setting is available when the bias control is Off. [-400 to -200 / -350 / 50V/step] 2-001-002 C(low) setting C(low): The value of C(low) output.
  • Page 228 3. Appendices: SP Mode Tables [-500 to -350 / -350 / 1/step] Displays and adjusts the coefficient a0 used for the C-caluculated function F (Vd, AH, D). 2-001-100 F:Coefficient:a0 • This setting is available when the bias control is On. [0.80 to 1.20 / 1.00 / 0.01/step] Displays and adjusts the coefficient a1 used for the C-caluculated function F (Vd, AH, D).
  • Page 229 Main SP Tables-2 [Erase Margin Adj] Image Erase Margin Adjustment 2103 Adjusts the erase margin by deleting image data at the margins. 2-103-001 Lead Edge Width [2.7 to 9.9 / 3.0 / 0.1mm/step] 2-103-002 Trail. Edge Width 2-103-003 Left [0.0 to 9.9 / 2.0 / 0.1mm/step] 2-103-004 Right 2103...
  • Page 230 3. Appendices: SP Mode Tables 2-106-021 Print:Normal [1000 to 12000 / 3000 / 1ns/step] 2-106-023 Quenching:Normal 2201 [DV bias Control] 2-201-001 DV(-)_setting [-350 to -10 / -150 / 1v/step] 2-201-002 DV(+)_offset [-100 to 0 / 0 / 25v/step] 2-201-003 DV(-)_offset [-75 to 75 / 0 / 25v/step] [500000 to 950000 / 500000 / 2-201-011...
  • Page 231 Main SP Tables-2 [0 to 1 / 1 / 1/step] 0: Switch Off 2-211-001 On/Off 1: Switch On with the reverse rotation sheet counts for normal time 2212 [ExeSheets] [101 to 999 / 300 / 1page/step] 2-212-001 Normal Cumulative sheets threshold after the last reverse.
  • Page 232 3. Appendices: SP Mode Tables [-15 to 15 / 0 / 1uA/step] Displays the setting of the offset amount of 2-301-003 T(+)_2_BackOffset transfer constant current level during creating an image on the back page. [0 to 100 / 80 / 1%/step] Output adjustment for the value of the 2-301-101 Used Adjust A2...
  • Page 233 Main SP Tables-2 [11.0 to 30.0 / 15.0 / 0.5g/m /step] Displays and adjusts the threshold under 2-411-002 AH_MH mid/high humidity on environment section in regard to control the Environment Correction. [Supply Speed] 2924 For circulating the time to supply certain amount 2-924-001 Remaining H:240 [0.01 to 1.00 / 0.35 / 0.01g/sec/step]...
  • Page 234 3. Appendices: SP Mode Tables [0 to 10000 / 0 / 1count/step] 2-926-003 Recovery Count Total count of executed Recovery Supply [- / - / -] 2-926-004 Self-Recovery [Execute] Forcibly executes one time Recovery Supply. 2927 [Initial Supply] [1 to 50 / 10 / 1g/step] 2-927-001 Initial Amount Target toner amount for supplying fixed...
  • Page 235 Main SP Tables-2 [0 to 20 / 1 / 1/step] Upper counter to exclude from the obtained 2-930-003 Upper n cycle result when toner remaining in the developer detected. [0 to 20 / 1 / 1/step] Lower counter to set it aside from the 2-930-004 Lower m cycle obtained result if toner remaining in the...
  • Page 236 3. Appendices: SP Mode Tables [0 to 70 / 33 / 1count/step] 2-930-013 MM:182 Upper Counter for judging the upper limit when toner remaining in the developer detected. [0 to 70 / 48 / 1count/step] 2-930-014 MM:182 Lower Counter for judging the lower limit when toner remaining in the developer detected.
  • Page 237 Main SP Tables-2 [0 to 10000 / 0 / 1count/step] 2-931-004 Lower Count Counter for detecting the SC332. [1 to 10 / 5 / 1count/step] 2-931-005 Lower Threshold Threshold for detecting the SC332. [0 to 10 / 0 / 1count/step] 2-931-006 SC332 Count Counts that continuously detected the...
  • Page 238 3. Appendices: SP Mode Tables 2-961-002 Level 2 [0 to 1 / 0 /1 / step] [Duty Control] 2990 Correction values of printing interval control in order to avoid the increasing temperature from continuous printing. 2-990-001 Counter [0 to 65535 / 0 /1count / step] 2-990-002 Lower [2000 to 60000 / 14400 /1count / step]...
  • Page 239 Main SP Tables-2 [1 to 100 / 120 / 1msec/step] 2-998-004 T:NormalRotation2 Adjusts the normal rotation time of PCU reverse rotation.

  • Page 240: Main Sp Tables-3

    3. Appendices: SP Mode Tables Main SP Tables-3 SP3-XXX (Process) [Days Before End] 3098 Switches the near end timing: days before end toner [0 to 2 / 1 / 1/step] 0: Earlier 3-098-001 Toner 1: Normal 2: Later [Dev Bias Control] 3501 Development Bias Control: On/Off designation.

  • Page 241: Main Sp Tables-4

    Main SP Tables-4 Main SP Tables-4 SP4-XXX (Scanner) [L-Edge Regist Adj.] 4010 Adjusts the leading edge registration for scanning. 4-010-001 [-3.0 to 3.0 / 0.0 / 0.1mm/step] [S-to-S Regist Adj.] 4011 Adjusts the side-to-side registration by changing the scanning start timing in the main scan direction.
  • Page 242 3. Appendices: SP Mode Tables [Mask Margin] 4400 Adjusts scanning margins for the leading edge, trailing edge, right edge, and left edge. 4-400-001 Book: Leading Edge 4-400-002 Book: Trailing Edge [0.0 to 3.0 / 0.0 / 0.1mm/step] 4-400-003 Book: Left 4-400-004 Book: Right 4-400-005 ADF:Trailing Edge 4-400-007 ADF:Left...
  • Page 243 Main SP Tables-4 [-10 to 10 / 0 / 1%/step] 4-611-001 Book Scan Displays the scanning level value (adjustment) for the blue signal in Book Scan. 4-611-002 Front: DF Scan [-10 to 10 / 0 / 1%/step] Displays the scanning level value 4-611-003 Back:DF Scan (adjustment) for the blue signal in DF Scan.
  • Page 244 3. Appendices: SP Mode Tables [Carriage Save] Moves the exposure lamp a short distance away from the home position and stops. • Touch [Execute]> "Completed"> [Exit] 4806 • This SP is done before shipping the machine to another location. Turning the machine power off/on also returns the exposure lamp to its home position.

  • Page 245: Main Sp Tables-5

    Main SP Tables-5 Main SP Tables-5 SP5-XXX (Mode) [mm/inch Selection] 5024 Selects whether mm or inches are used in the display. Note: After selecting the number, you must turn the main power switch off and on. [0 or 1 / 1 / 1/step] 5-024-001 0:mm 1:inch 0: mm (Europe/Asia) 1: inch (USA)
  • Page 246 3. Appendices: SP Mode Tables [Parts PM System] Selects the whether to perform the service management or user management as the 5067 PM management. The system banner and the message in which the system warning screen appears varies according to this setting. 5-067-001 PCDU [0 or 1 / 0 / 1/step] 0: Service management...
  • Page 247 Main SP Tables-5 [Auto Off Set] 5305 Auto Off Limit Set [0 or 1 / 1 / 1/step] 5-305-101 Set Disp 0:Off, 1:On [Supply Alarm] 5507 Enables or disables the notifying a supply call via the @Remote. [0 or 1 / 1 / 1/step] Switches the control call on/off for the stapler installed in the finisher.
  • Page 248 3. Appendices: SP Mode Tables 5-515-001 SC Call 5-515-004 User Call [0 or 1 / 1 / 1/step] 5-515-006 Communication Test Call 0: Off 5-515-007 Machine Information Notice 1: On Supply Automatic Ordering 5-515-010 Call 5801 [Memory Clear] [- / - / -] [Execute] Restores the set value which the controller 5-801-001 All Clear...
  • Page 249 Main SP Tables-5 [0 to 255 / 0 / 1/step] 5-811-002 Display Displays the machine serial number. [0 to 255 / 0 / 1/step] 5-811-004 BCU Inputs the machine’s serial number. 5811 [Machine No. Setting] [- / - / -] [17digit characters] Sets the ID-2 code for recognizing 5-811-003 ID2 Code Display equipment when setting CSS.
  • Page 250 3. Appendices: SP Mode Tables [- / - / -] [Execute] Judges whether or not to communicate with the center correctly after the NRS equipment is set. The communication test call is executed in remote service. 5-816-004 Commnication Test A return value of the execution is 0 to 99. 0: Normally finished (during the center in operation) 1: Normally finished (during the center out of...
  • Page 251 Main SP Tables-5 [60 to 99999 / 60 / 1 sec/step] Displays and sets the polling interval to NRS 5-816-026 Polling Interval G/W. If 0 is designated, the polling with 0x7fffffff interval is designated actually. [1 to 90 / 30 / 1 sec/step] Timeout time for connecting to G/W.
  • Page 252 3. Appendices: SP Mode Tables 5-816-040 Per Notice Mode [0 to 5/ 0 / 1/step] Displays the notifying timing specified by G/W. 5-816-041 Cnt Notice Mode 0: Not notify, 1: Notify immediately, 2: Monthly, 3: Weekly, 4: Daily , 5: At specified interval [0 to 0xffffffff / 0 / 1/step] Displays the notifying timing specified by...
  • Page 253 Main SP Tables-5 [0 to 0xffffffff / 0 / 1/step] Displays the notifying type and date specified by G/W, and actual next notifying date based on the notifying date and time on 5-816-046 Next Cnt NotiTime setting. The notifying date is displayed as elapsed time in seconds from 00:00:00 January 1, 1970.
  • Page 254 3. Appendices: SP Mode Tables [2592000 to 15552000 / 2592000 / 1sec/step] A reference value (second) for determining that the certification is expiring during RC Gate operation. During RC Gate operation, when it reaches 5-816-060 Mgn Expir Time the date when the period set by this SP before expiration date written on the certificate is left, it detects that validity is close to expiration and notifies that to Gateway.
  • Page 255 Main SP Tables-5 [0 to 65535 / 8080 / 1/step] This SP sets the port number of the proxy server used for communication between the embedded RCG-N and the gateway. This setting is necessary to set up the embedded 5-816-064 HTTP Proxy Port RC Gate-N.
  • Page 256 3. Appendices: SP Mode Tables [ - / - / - ] Cer Updt Cond Displays the status of the certification update. The certification used by Embedded RC Gate is set correctly. The certification request (setAuthKey) for update has been received from the GW URL and certification is presently being updated.
  • Page 257 Main SP Tables-5 [ - / - / - ] Displays a number code that describes the Cer Abnml Cause reason for the request for update of the certification. Normal. There is no request for certification update in progress. Request for certification update in progress. The current certification has expired.
  • Page 258 3. Appendices: SP Mode Tables [ - / - / - ] 5-816-088 CERT:PAC Ver. Displays the PAC version of the @Remote certification. [0 or 1 / 0 / 1/step] 5-816-095 Svr CNCheck 0: Certification CN strict check 1: Certification CN loose check 5-816-121 CERT: GW URL [Up to 81 char / - / -] [0 or 1 / 0 / 1/step]...
  • Page 259 Main SP Tables-5 5-816-139 SSL port [0 to 65535 / 443 / 1/step] [ - / - / - ] 5-816-200 Poling Man Exc [Execute] Executes the center polling manually. [0 to 4 / 0 / 1/step] Displays a number that indicates the status of the @Remote service device.
  • Page 260 3. Appendices: SP Mode Tables [0 to 255 / 0 / 1/step] Displays a number that indicates the result of the inquiry executed with SP5816-203. 0: Succeeded 1: Inquiry number error 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error...
  • Page 261 Main SP Tables-5 [0 to 255 / 0 / 1/step] Displays a number that indicates the registration result. 0: Succeeded 2: Registration in progress 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 5-816-207 Instl:Rgstltn Rst 8: Other error...
  • Page 262 3. Appendices: SP Mode Tables Attempted registration without -12003 execution of an inquiry and no previous registration. Attempted setting with illegal entries -12004 for certification and ID2. Operation Error,Incorrect Setting A confirmation request was made after -12006 the confirmation had been already completed.
  • Page 263 Main SP Tables-5 [0 or 1 / 0 / 1/step] Sets Enable/Disable for ICMPv6 redirection. ICMPv6 Redirect Enable / 5-818-059 Disable 0: Disable 1: Enable [0 or 1 / 0 / 1/step] Sets On/Off for USB port fixed function. 5-818-074 Fixed USB Port 0: Off 1: On [0 or 1 / 1 / 1/step]...
  • Page 264 3. Appendices: SP Mode Tables [00000000h to ffffffffh / 00000000h / 1/ step] Refers to / Sets IPv4 address used in Ethernet IPv4 Default Gateway 5-828-003 or wireless LAN access. (Ethernet/IEEE 802.11) Data is handled in 8 bits when displaying current value, or on operating part, or printing with summary print.
  • Page 265 Main SP Tables-5 [00000000h to ffffffffh / 0x0000007f / 1/ step] 1:on, 0:off Refers to / Sets network protocol operation mode. bit0: DIPRINT bit1: LPR 5-828-026 Action Mode (IPv4) bit2: HTTP bit3: SNMP bit4: Bonjour bit5: SSL/TLS bit6: NBT bit7 to 30: reserved bit31: TELNET [0 or 1 / 0 / 1/step] 0: Ethernet, 1: IEEE 802.11 (wireless LAN)
  • Page 266 3. Appendices: SP Mode Tables [ - / - / - ] This SP is the IPv6 manually set address referenced on the Ethernet or wireless LAN (802.11b) in the format: 5-828-156 IPv6 Manual Address "Manual Set Address" + "Prefix Length" The IPv6 address consists of a total 128 bits configured in 8 blocks of 16 bits each.
  • Page 267 Main SP Tables-5 [- / 00000000000000 / - /] 5-828-249 DUID Sets DU-ID value of DHCPv6 in hexadecimal, 14 bytes. [Initial Setting Mode Clear] 5831 Initializes SP5-201-002 (panel lock ON/OFF setting) and SP5-201-003 (panel lock password) by executing this SP. [- / - / -] 5-831-092 Panel Lock Clear [Execute]...
  • Page 268 3. Appendices: SP Mode Tables [0 or 1 / 0 / 1/step] Sets On/Off for USB port fixed function. 5-844-005 Fixed USB Port 0: Off 1: On [0x00 to 0xff / 0x00 / 1/step] 5-844-200 Debug I/F Setting Sets Enable/Disable for dbgmon connection. 1: Disabled, Other than 1: Enabled 5846 [UCS Setting]...
  • Page 269 Main SP Tables-5 [0 or 1 / 1 / 1 /step] 0: Off (No Print) 5-849-002 Print 1: On (Print) Determines whether the installation date is printed on the printout for the total counter. [0 to 99999999 / 0 / 1/step] 5-849-003 Total Counter Displays the total counts at the installed date (SP5-849-001).
  • Page 270 3. Appendices: SP Mode Tables [ExternalCountSet] 5894 Switch the Charge Mode of External Mech Count 5-894-001 SW Change Mode [0 to 2 / 0 / 1/step] [Plug & Play] Selects the brand name and the production name for Windows Plug & Play. This information is stored in the NVRAM.
  • Page 271 Main SP Tables-5 5-981-004 CE Working Start [0 to 0xffffffff / 0 / 1/step] [0 to 0xffffffff / 0 / 1sec/step] 5-981-005 CE Working Total It is counted only during CE operating. [Mech. Counter] 5987 This SP detects that a mechanical counter device is removed. If it is detected, SC610 occurs.

  • Page 272: Main Sp Tables-6

    3. Appendices: SP Mode Tables Main SP Tables-6 SP6-XXX (Peripherals) [ADF Adj. Regist] Adjusts the side-to-side and leading edge registration for simplex and duplex original 6006 feeding in ADF mode. SP6006-5 sets the maximum setting allowed for rear edge erase. 6-006-001 Side-to-Side: Front 6-006-002 Side-to-Side: Back 6-006-003 L-Edge (Front): Front...

  • Page 273: Main Sp Tables-7

    Main SP Tables-7 Main SP Tables-7 SP7-XXX (Data Log) [Total SC Counter] Stores total SC occurring count. 7401 If the same SC codes are detected continuously and total counter is not increasing, it only logs once in case of deleting other SC code logs. 7-401-001 - [0 to 9999 / - / 1/step] [SC History]...
  • Page 274 3. Appendices: SP Mode Tables 7-803-002 Sheets PCDU 7-803-003 Sheets Fuser 7-803-004 Sheets Trans. [0 to 9999999 / 0 / 1sheet/step] 7-803-005 Sheets Feed 7-803-006 Sheets Fric. Pad 7-803-012 Distance PCDU 7-803-013 Distance Fuser [0 to 999999999 / 0 / 1mm/step] 7-803-014 Distance Trans.
  • Page 275 Main SP Tables-7 7-805-002 Distance PCDU [0 to 9999999 / - / -] [Toner Counter] 7850 Counter resetting by execution SP. 7-850-001 PCDU Distance [0 to 999999999 / 0 / 1mm/step] 7-850-002 Total Consump [0.0 to 10000000.0 / 0.0 / 0.1mg/step] [Toner Info.] 7931 Displays the ID chip information in the toner cartridge.
  • Page 276 3. Appendices: SP Mode Tables 7-931-018 Install Date [- / - / -] 7-931-019 Toner End Date 7-931-020 Total Consump [0.0 to 10000000.0 / 0.0 / 0.1mg/step] 7-931-021 PCDU Distance [0 to 999999999 / 0 / 1mm/step] 7-931-022 Initial Amount [0 to 65535 / 0 / 1g/step] [PCDU Info.] 7932...
  • Page 277 Main SP Tables-7 7-935-003 1:R:Total Cnt. [0 to 99999999 / 0 / 1/step] 7-935-004 1:Refill Flag 7-935-005 2:Serial No. [- / - / -] 7-935-006 2:Install Date 7-935-007 2:R:Total Cnt. [0 to 99999999 / 0 / 1/step] 7-935-008 2:Refill Flag 7-935-009 3:Serial No.
  • Page 278 3. Appendices: SP Mode Tables 7-936-001 1:Serial No [0 / 0 / 1/step] 7-936-002 1:Install Date [0 / 0 / 0/step] 7-936-003 2:Serial No [0 / 0 / 1/step] 7-936-004 2:Install Date [0 / 0 / 0/step] 7-936-005 3:Serial No [0 / 0 / 1/step] 7-936-006 3:Install Date [0 / 0 / 0/step]...

  • Page 279: Main Sp Tables-8

    Main SP Tables-8 Main SP Tables-8 SP8-XXX (Data Log 2) Most of the SPs in this group are prefixed with a letter that indicates the mode of operation (the mode of operation is referred to as an "application"). Before reading the Group 8 Service Table, make sure that you understand what these prefixes mean.
  • Page 280 3. Appendices: SP Mode Tables Abbreviation What it means Black ColCr Color Create ColMode Color Mode Comb Combine Comp Compression Deliv Delivery Designated Application. The application (Copy, Fax, Scan, Print) used to DesApl store the job on the document server, for example. Dev Counter Development Count, no.
  • Page 281 Main SP Tables-8 Abbreviation What it means OrgJam Original Jam Print Job Manager/Desk Top Editor: A pair of utilities that allows print jobs to be distributed evenly among the printers on the network, and Palm 2 allows files to move around, combined, and converted to different formats.
  • Page 282 3. Appendices: SP Mode Tables • All of the Group 8 SPs are able to reset by “SP5-801-001 Memory All Clear”. [T:Jobs/PGS] 8071 These SPs count the number of jobs broken down by the number of pages in the job, regardless of which application was used.
  • Page 283 Main SP Tables-8 8191 [T:Total Scan PGS] [0 to 9999999 / 0 / 1/step] 8192 [C:Total Scan PGS] These SPs count the pages scanned by each application that uses the scanner to scan 8193 [F:Total Scan PGS] images. 8195 [S:Total Scan PGS] •...
  • Page 284 3. Appendices: SP Mode Tables • When 1 sheet is fed for duplex scanning the Front count is 1 and the Back count is 1. • If a jam occurs during the job, recovery processing is not counted to avoid double counting. Also, the pages are not counted if the jam occurs before the first sheet is output.
  • Page 285 Main SP Tables-8 8-591-002 Duplex [0 to 99999999 / 0 / 1/step] 8631 [T:FAX TX PGS] 8-631-001 [0 to 9999999 / 0 / 1/step] 8633 [F:FAX TX PGS] 8-633-001 [0 to 9999999 / 0 / 1/step] [RX PGS/Port] 8741 These SPs count the number of pages received by the physical port used to receive them.

  • Page 286: Input And Output Check

    3. Appendices: SP Mode Tables Input and Output Check When entering the Input Check mode, 8 digits display the result for a section. Each digit corresponds to a different device as shown in the table. Bit No. Result 0 or 1 0 or 1 0 or 1 0 or 1...

  • Page 287: Output Check Table

    Input and Output Check 5-803-025 Main Motor Lock [0 or 1 / 0 / 1/step] 5-803-027 BiCU Ver [0 to 7 / 0 / 1/step] 5-803-083 BANK1: 500 / 250 5-803-087 BANK1:Relay SN [0 or 1 / 0 / 1/step] 5-803-092 BANK1:Paper End 5-803-094...
  • Page 288 3. Appendices: SP Mode Tables 5-804-012 Drum Fan: High 5-804-013 Drum Fan: Low 5-804-014 Registration CL [0 or 1 / 0 / 1/step] 5-804-015 Paper Feed CL 5-804-016 Feed Connect CL 5-804-017 Duplex CL 5-804-018 Bypass:Feed CL 5-804-019 Bypass:Tray CL [0 or 1 / 0 / 1/step] 5-804-020 Toner Supply CL 5-804-022 Duplex Rev SOL...

  • Page 289: Printer Service Mode

    Printer Service Mode Printer Service Mode SP1-XXX (Service Mode) 1001 [Bit Switch] 001 Bit Switch 1 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch]...
  • Page 290 3. Appendices: SP Mode Tables 002 Bit Switch 2 Settings bit 0 bit 1 bit 2 bit 3 [PCL,PS]: PDL Auto Switching Enabled Disabled Enables/Disables the MFPs ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL. If Auto PDL switching is disabled, these jobs will not be printed properly.
  • Page 291 Printer Service Mode 004 Bit Switch 4 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 [PCL, PS, PDF]: Changes the paper direction used with the settings "Any Size/Type" or "Any Custom Size/Type". By default "Any Size/Type" and "Any Custom Size/Type" treat all paper in the bypass tray as if it were loaded in the SEF direction.
  • Page 292 3. Appendices: SP Mode Tables 005 Bit Switch 5 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 Method for determining the image rotation for the Disabled Enabled edge to bind on If enabled, the image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientation jobs.
  • Page 293 Printer Service Mode 007 Bit Switch 7 Settings Print path Disabled Enabled If enabled, simplex pages (in mixed simplex/duplex PS/PCL5 jobs only) and the bit 0 last page of an odd paged duplex job (PS, PCL5, PCL6), are always routed through the duplex unit.
  • Page 294 3. Appendices: SP Mode Tables 008 Bit Switch 8 Settings bit 0 bit 1 bit 2 bit 3 Enabled (allow BW [PCL,PS]: Allow BW jobs to print without requiring Disabled jobs to print User Code without a user code) BW jobs submitted without a user code will be printed even if usercode authentication is enabled.
  • Page 295 Printer Service Mode 009 Bit Switch 9 Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch] 010 Bit Switch A Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6...
  • Page 296 3. Appendices: SP Mode Tables 011 Bit Switch B Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch] 012 Bit Switch C Settings bit 0 bit 1 bit 2 bit 3 bit 4 bit 5...
  • Page 297 Printer Service Mode [0 or 1 / 1 / 1 /step] *The Default setting is 1 but the Factory setting is 0 [Economy Color] 1109 Sets the toner concentration (%) for each of text, image, line, and paint when the Economy Color setting is enabled (ON).

  • Page 298: Scanner Sp Mode

    3. Appendices: SP Mode Tables Scanner SP Mode SP1-XXX (System and Others) [Compression Type] 1004 Selects the compression type used for each of letter mode, letter/picture mode, and picture mode. 1-004-001 1:MH 2:MR 3:MMR [1 to 3 / 1 / 1/step ] [Remote scan disable] 1009 Enable or disable remote scan.
  • Page 299 MEMO...
  • Page 300 MEMO...

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