Page 1 Model S-C5 Machine Code: D127/D128 Field Service Manual 24 February, 2012...
Page 3: Important Safety Notices
Important Safety Notices Prevention of Physical Injury 1. Be sure that the power cord is unplugged before disassembling or assembling parts of the copier or peripherals. 2. The wall outlet should be near the copier and easily accessible. 3. Note that electrical voltage is supplied to some components of the copier and the paper tray unit even while the main power switch is off.
Page 4: Safe And Ecological Disposal
Safe and Ecological Disposal 1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly if exposed to an open flame. 2. Dispose of used toner, developer, and organic photoconductors in accordance with local regulations. (These are nontoxic supplies.) 3.
Page 5 • Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes. CAUTION MARKING:...
Page 6: Symbols And Abbreviations
Symbols and Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations is as follows: See or Refer to Clip ring E-ring Screw Connector Clamp Short Edge Feed Long Edge Feed Core Technology manual Cautions, Notes, etc. The following headings provide special information: •...
Page 7: Table Of Contents
TABLE OF CONTENTS Important Safety Notices...........................1 Prevention of Physical Injury..........................1 Health Safety Conditions..........................1 Observance of Electrical Safety Standards....................1 Lithium Batteries..............................1 Safe and Ecological Disposal........................2 Laser Safety..............................2 Symbols and Abbreviations..........................4 1. Product Information Specifications..............................13 Machine Configuration............................14 Mainframe..............................14 System Components............................15 Overview................................17 Component Layout............................17 Mainframe............................17 ARDF..............................18 Electrical Components..........................19...
Page 8 Copier................................31 Accessory Check............................31 Printer/Scanner (D127)/ Scanner and Fax Model (D128)............31 Installation Procedure.........................31 Interface settings ..........................35 Copier settings ............................35 Fax Settings............................36 Optional Handset............................36 Accessory Check..........................36 Installation Procedure.........................37 Paper Tray Unit (D661)...........................39 Accessory Check............................39 Installation Procedure..........................39 Paper Tray Unit Heater............................42 Accessory Check............................42 Installation Procedure (For one of PTU installed machine)...............43...
Page 9 Component Check..........................64 Installation Procedure.........................65 Grounding Wire..........................66 HDD Option (D659)...........................66 Component Check..........................66 Installation Procedure.........................67 Installing the Security Card.........................69 Activating the Security Applications....................70 HDD Encryption Recovery from a Device Problem................70 Restoring the Encryption key......................71 Clearing the NVRAM..........................71 3. Preventive Maintenance Maintenance Tables............................73 How to Clear the PM Counter.........................74 4.
Page 10 Fusing................................86 Fusing Unit..............................86 Exit Sensor..............................87 Hot Roller Stripper Pawls..........................87 Hot Roller and Fusing Lamp........................88 Thermoswitches and Thermistor........................90 Pressure Roller..............................91 Fusing NIP Band Check By-pass (Checking the NIP band)..............92 PCU and Quenching Lamp..........................93 PCU................................93 Quenching Lamp............................94 Exhaust Fan and Main Motor.........................95 Exhaust Fan..............................95 Main Motor..............................95 Paper Feed................................97...
Page 11 When installing a new controller board..................110 When replacing the NVRAM on the controller board..............111 Other Replacements............................113 Duplex Motor............................113 High-Voltage Power Supply Board ......................114 PSU................................115 Contact-Release Solenoid........................116 Toner Supply Motor..........................116 FCU................................117 Lithium Batteries..........................117 Procedure............................117 Laser Unit................................119 Location of the Caution Decal........................119 Laser Unit..............................120 LD Unit and Polygon Mirror Motor......................121 ARDF................................122...
Page 12 Adjusting Main-Scan Magnification....................136 Scanning..............................136 Adjusting Registration........................137 Adjusting Magnification........................138 DF Image Adjustment..........................138 5. System Maintenance Reference Service Program.............................141 SP Tables..............................141 Using SP and SSP Modes.........................141 Starting SP Mode..........................142 Selecting Programs...........................142 Specifying Values..........................142 Activating Copy Mode........................142 Quitting Programs/Ending (S) SP Mode..................142 Conventions used in the tables:.......................142 Using SP Mode..............................144 NVRAM Data Upload/Download......................144 Uploading Content of NVRAM to an SD card................144...
Page 13 Memory Clear Procedure........................153 SMC Print (SP5-990)..........................153 ID Sensor Error Analysis (SP2-220)......................153 Fax Service Tables............................155 6. Troubleshooting SC Tables...............................157 Summary..............................157 Engine SC Code Descriptions........................158 SC Code Descriptions..........................169 SC6xx..............................169 SC8xx..............................172 SC9xx..............................187 Electrical Component Defects........................190 Sensor/Switch............................190 Blown Fuse Conditions..........................191 Card Save Function............................192 Overview..............................192 Card Save:............................192 Procedure..............................192 Error Messages..........................194...
Page 14 Model S-C5............................201...
Page 15: Product Information
1. Product Information Specifications See "Appendices" for the following information: • General Specifications • Supported Paper Sizes...
Page 16: Machine Configuration
D606 Option for EU Platen Cover D607 Standard for EU Standard only for D128 Fax Unit [D] D655 Option only for D127 Optional Components Machine Code Remarks Two units can be added at 500-sheet Paper Feed Unit [B] D661 maximum.
Page 17: System Components
Machine Configuration Handset [F] D645 NA only System Components Item Machine Code Remarks Controller Box Standard SD card for the Printer/Scanner Unit Printer/Scanner unit D468 Standard FAX Option D655 FAX Connection Unit D660 Browser Unit D656 VM Card D656 In SD slot 2 (lower) Net Ware D659 SD Card for Net Ware printing Type 1...
Page 18 1. Product Information IEEE 1284 B679 One from the two Gigabit Ethernet Board G874 Optional HDD with Interface board D659 Merge the Security Card into the Printer/ Scanner SD card.
Page 19: Overview
Overview Overview Component Layout Mainframe 1. Exposure Glass 17. Bypass Tray 2. LED Unit 18. Bypass Paper End Sensor 3. Platen Cover Sensor 19. Bypass Friction Pad 4. Exit Roller 20. Registration Roller 5. Hot Roller 21. Registration Sensor 6. Exit Sensor 22.
Page 20: Ardf
1. Product Information 8. Scanner Motor 24. Paper End Sensor 9. Cleaning Web Roller 25. TD (Toner Density) Sensor 10. Toner Collection Coil 26. Bottom Plate 11. Cleaning Blade 27. Polygon Mirror Motor 12. OPC drum 28. Laser Unit 13. Discharge Plate 29.
Page 21: Electrical Components 1
Overview Electrical Components Electrical Components 1 1. LED Unit 10. ID (Image Density) Sensor 2. Scanner HP Sensor 11. Registration Sensor 3. Platen Cover Sensor 12. Paper End Sensor 4. Scanner Motor 13. Toner Density Sensor 5. High-Voltage Power Supply Board 14.
Page 22: Electrical Components 2
1. Product Information Electrical Components 2 1. Duplex Motor 7. Paper Feed Clutch 2. Exhaust Fan 8. Toner Supply Motor 3. PSU 9. Bypass Feed Clutch 4. Controller Board 10. Registration Clutch 5. BICU 11. Fusing Solenoid 6. Main Motor...
Page 23: Ardf
Overview ARDF 1. Registration Sensor 5. Upper Cover Sensor 2. ARDF Drive Motor 6. Junction Gate Solenoid 3. Pick-up Solenoid 7. ARDF Relay Board 4. Original Set Sensor...
Page 24: Paper Path
1. Product Information Paper Path 1. Original Registration Sensor (Document Feeder) 2. Original Set Sensor (Document Feeder) 3. Upper Cover Sensor (Document Feeder) 4. Exit Sensor 5. Paper Path Sensor 6. Registration Sensor 7. By-pass Paper End Sensor 8. Paper Feed Sensor (Optional Tray) 9.
Page 25: Drive Layout
Overview Drive Layout Mainframe 1. Scanner Motor 7. Bypass Feed Clutch 2. Duplex motor 8. Registration Clutch 3. Exit Roller 9. Developer Driver Gear 4. Toner Supply Motor 10. Drum Drive Gear 5. Main Motor 11. One-way Gear (Duplex Unit) 6.
Page 26: Ardf
1. Product Information ARDF 1. DF Feed Clutch 5. DF Feed Motor 2. Feed Roller 6. Registration Roller 3. Pick-up Roller 7. Pull-out Roller 4. Inverter Roller 8. Exit Roller • DF Feed Motor [5]: Drives the feed, pull-out, pick-up, and registration and inverter rollers.
Page 27: Guidance For Those Who Are Familiar With Predecessor Products
Guidance for Those Who are Familiar with Predecessor Products The D127/D128 range of machines is the successor model to the D115/D116 range of machines. If you have experience with the predecessor line, the following information may be of help when you read this manual.
Page 28 1. Product Information...
Page 29: Installation
2. Installation Installation Cautions • Before installing an optional unit, do the following: • Print out all messages stored in the memory, all user-programmed items, and a system parameter list. • If there is a printer option on the machine, print out all data in the printer buffer. •...
Page 30: Installation Requirements
2. Installation Installation Requirements Environment –Temperature and Humidity Chart– • Temperature Range: 10°C to 32°C (50°F to 89.6°F) • Humidity Range: 15% to 80% RH • Ambient Illumination: Less than 1,500 lux (Do not expose to direct sunlight.) • Ventilation: Room air should turn over at least 3 times/hr/person •...
Page 31: Machine Level
Installation Requirements Machine Level Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level Minimum Operational Space Requirements Place the machine near the power source, providing clearance as shown. A: Front – 750 mm (29.6") B: Left –...
Page 32: Power Requirements
2. Installation • The 750-mm front space indicated above is sufficient to allow the paper tray to be pulled out. Additional space is required to allow an operator to stand at the front of the machine. • Actual minimum space requirement for left, rear, and right sides is 10mm (0.4") each, but note that this will not allow room for opening of the bypass tray, right door or ARDF unit.
Page 33: Copier
Copier Copier Accessory Check Printer/Scanner (D127)/ Scanner and Fax Model (D128) Description Q'ty Operating Instructions – Book (-17, -29) 1 set Operating Instructions – CD ROM (-17, -29) Handset Bracket (-17) Modular Cable (-17) EMC Caution Sheet (-27) EULA Sheet (-27)
Page 34 2. Installation 1. Remove the all strips of tape. 2. Remove the bag, SMC, padding [A] and A3 sheet of paper [B] on the exposure glass. 3. Fold the SMC and put it in the back of the front door. •...
Page 35 Copier 7. Remove the outer cap [H]. • Do not remove the inner cap [I]. 8. Load the bottle on the holder. • Do not forcefully turn the toner bottle on the holder. After you turn on the main power switch, the copier sets the bottle in place.
Page 36 2. Installation 13. Pull each tabbed strip [M] out of the PCU with one hand, supporting the PCU with the other. • Do not pull both strips at the same time, as this could damage the PCU. 14. Close the front door. 15.
Page 37: Interface Settings
Copier 21. Attach the ferrite core [O] to the end of the network cable [P] when connecting the cable. 22. Attach the ferrite core to the telephone line in the same manner as step 21. 23. Connect the telephone line to the "LINE" jack. •...
Page 38: Fax Settings
2. Installation 6. Select SP5-907-001 and specify the "Plug & Play". 7. Select SP5-302-002 and specify the time zone. 8. Select SP5-307-001, 003, and 004 and specify the daylight-saving-time settings. 9. Exit the SP mode and turn the main switch off and on. 10.
Page 39: Installation Procedure
Copier Description Q'ty Handset bracket Installation Procedure 1. Make two holes [A] through which the screws fasten the handset bracket to the main machine. (Just penetrate with a screw driver) • You should detach the tray cover and make holes on it. Or you might damage the PSU.
Page 40 2. Installation 2. Attach the handset bracket [B] to the side of the tray cover. ( x 2) 3. Remove the label from the handset cradle [C]. 4. Attach the cradle [C] to the handset bracket ( x 2). 5. Reattach the label. 6.
Page 41: Paper Tray Unit (D661)
Paper Tray Unit (D661) Paper Tray Unit (D661) Accessory Check Confirm that you have these accessories. Description Q'ty 1. Paper-size decals 1 sheet 2. Installation Procedure (for service person) Installation Procedure • 1. Turn off the main switch of the copier and unplug the power cord before you start the installation procedure.
Page 42 2. Installation 2. Pull the paper tray part way out of the unit, remove the tape and cardboard [A], and push the tray back in. 3. Set the copier onto the paper tray unit. • When installing a second paper tray unit, place on the first paper tray unit before placing the copier onto the pair of paper tray units.
Page 43 Paper Tray Unit (D661) 7. Stick on the appropriate tray-number decal(s) and paper-size decal(s), at the locations indicated in the illustration.
Page 44: Paper Tray Unit Heater
2. Installation Paper Tray Unit Heater The paper tray unit heater is installed in different place depending on the number of installed paper tray units (Two units can be installed at a maximum). • The operation system doesn't work when more than three of the paper tray units are installed. Accessory Check Confirm that you have the accessories listed below.
Page 45: Installation Procedure (For One Of Ptu Installed Machine)
Paper Tray Unit Heater Description Q'ty 9. Edge saddle 10. Joint bracket (Front) 11. Joint bracket (Rear) 12. Heater Harness (Long) 13. Heater Harness (Mid) 14. Heater Harness (short) 15. Grounding wire (Long) 16. Grounding wire (Short) 17. Harness cover 18.
Page 46 2. Installation 1. Remove the paper tray unit from the copier if it is already installed. 2. Remove the rear cover [1] from the paper tray unit ( x 2). • Right screw on the picture is a shoulder screw. 3.
Page 47 Paper Tray Unit Heater 8. Attach the harness cover [7] ( x 2, Washer x 2, Spring Washer x 2). 9. Remove the rear cover [8] ( x 5) and the copy tray [9] ( x 1)
Page 48 2. Installation 10. Remove the controller box [10] ( x 2, x 6). 11. Remove the support bracket [11] ( x 3).
Page 49 Paper Tray Unit Heater 12. Attach the heater harness (Long) [12] to the connector [13] on the board. 13. Attach the clamp (Large) [14] 14. Lead the heater harness (Long) [12] through the clamp (Large) [14] toward inner side of the copier as shown.
Page 50 2. Installation • Be sure to put the heater harness (Long) in the hole on keeping the end of the heater harness (Long) horizontally long. This makes insertion easy. 21. Pass the support bracket between the copier and the heater harness (Long) on keeping the end of the heater harness (Long) in the hole.
Page 51: Installation Procedure (For Two Of Ptu Installed Machine)
Paper Tray Unit Heater 31. Remove the drawer from the paper tray unit. 32. Attach the caution decal [25] in the bottom of the paper tray unit. 33. Reassemble the copier. 34. Plug in the power cord, and check the operation. Installation Procedure (For two of PTU installed machine) •...
Page 52 2. Installation • Right screw on the picture is a shoulder screw. 3. Attach the heater [2] to the lower paper tray unit ( x 2). 4. Put the clamps (Small) [3] in the holes. 5. Joint the connector [4] to the heater harness (Mid) [5]. 6.
Page 53 Paper Tray Unit Heater 9. Attach the guard [8] to the top face of the upper paper tray unit. ( x 1, Washer x 1, Spring Washer x 1) 10. Remove the rear cover [9] ( x 5) and the copy tray [10] ( x 1).
Page 54 2. Installation 11. Remove the controller box [11] ( x 2, x 6). 12. Remove the support bracket [12] ( x 3).
Page 55 Paper Tray Unit Heater 13. Attach the heater harness (Long) [13] to the connector [14] on the board. 14. Attach the clamp (Large) [15] 15. Lead the heater harness (Long) [13] through the clamp (Large) [15] toward inner side of the copier as shown.
Page 56 2. Installation • Be sure to put the heater harness (Long) in the hole on keeping the end of the heater harness (Long) horizontally long. This makes insertion easy. 22. Pass the support bracket between the copier and the heater harness (Long) on keeping the end of the heater harness (Long) in the hole.
Page 57 Paper Tray Unit Heater 28. Attach the grounding wire (Long) [23] ( x 1, Washer x1, Spring washer x1). 29. Attach the grounding wire (Short) between [24] to [25] through the hole. ( x 2, Washer x2, Spring washer x2). 30.
Page 58: Joint Bracket (Joint The Copier And The Upper Ptu)
2. Installation 37. Plug in the power cord, and check the operation. Joint bracket (Joint the copier and the upper PTU) 1. Remove each of the drawers. 2. Insert the joint bracket (Front) [1] into the slot as the arrow shows and fasten ( x 2) 3.
Page 59: Joint Bracket (Joint The Upper And The Lower Ptu)
Paper Tray Unit Heater Joint bracket (Joint the upper and the lower PTU) 1. Attach the joint bracket (Front) [1] as shown. ( x 2) 2. Attach the joint bracket (Rear) [2] as shown. ( x 2) • The red arrow on the picture above shows the convex side of the screw hole. This is the important clue to attach the bracket correctly.
Page 60: Controller Options
2. Installation Controller Options Overview This machine has I/F card slots and SD card slots for optional I/F connections and applications. I/F Card Slot • Slot [A] is used for one of the optional I/F connections: (IEEE1284, IEEE802.11a/g (Wireless LAN) or Gigabit Ethernet). SD Card Slot •...
Page 61: Installation Procedure
Controller Options Description Q'ty Wireless Adapter Wireless LAN Card LAN Card Cover Caution Sheet Label Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the Wireless adaptor into I/F slot [B] ( x 2). 3. Install the Wireless LAN card in the wireless adaptor. 4.
Page 62: Sp Mode Settings For Ieee 802.11A/G Wireless Lan
2. Installation SP Mode Settings for IEEE 802.11a/g Wireless LAN The following SP commands can be set for IEEE 802.11a/g SP No. Name Function 5840 004 SSID Used to confirm the current SSID setting. Sets the maximum range of the channel settings for the 5840 006 Channel MAX country.
Page 63: Installation Procedure
Controller Options Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the IEEE 1284 board into I/F slot [B] ( x 2). 3. Turn on the main power switch. 4. Print out the configuration page (User Tools/Counter > Printer Features > List/Test Print), and then check that this device is detected.
Page 64: Installation
2. Installation Installation 1. Remove the interface cover [A] ( x 1). 2. Switch the machine off. 3. Insert the SD card [A] into SD Slot 2 (lower). • This SD card must be inserted into Slot 2, the lower slot. Gigabit Ethernet •...
Page 65: Fax Option (D655)
Make sure that the machine can recognize this option (see 'Check All Connections' at the end of this section). Fax Option (D655) Fax Unit is option for D127 but standard for D128. The bracket on which Fax Unit is mounted is embedded in the controller box.
Page 66: Component Check
2. Installation Component Check Description Q'ty Fax Unit Speaker Insulating Sheet Screw for Fax Unit Screw (thin) for Speaker Screw (thick) for Grounding Wire Harness with Band Ferrite Core (EU/AP/CN) Decal (Super G3) Grounding Wire Bracket Guide Core attached Telephone Cord (NA only) Ferrite Core...
Page 67: Installation Procedure
Controller Options Installation Procedure 1. Rear cover ( x 5) 2. Attach the Fax Unit [A] to the bracket [B] with placing the sheet [C] between the unit [A] and the bracket [B]. ( x 4) 3. Attach the Bracket Guide [D] as shown. 4.
Page 68: Grounding Wire
2. Installation RTB 27 Jumper setting for Brazil Grounding Wire Attach the grounding wire as shown. [A] and [B] are attached with screws (thick) for the grounding wire. [C] and [D] are with screws for the controller board cover. • Be sure to make [A], [B] and [C] attached in upward direction. HDD Option (D659) Component Check Description...
Page 69: Installation Procedure
Controller Options Installation Procedure 1. Open the right door [A]. 2. Interface cover [B] ( x 1) 3. Rear cover [C] ( x 5)
Page 70 2. Installation 4. Controller box cover [A] ( x 11) 5. Remove three of the screws and pull the bracket as the arrow shows to detach the board [A].
Page 71: Installing The Security Card
1. Insert the Security Card in the SD slot. • For D127, use slot 2 (lower) and merge the Security Card into the Printer/Scanner card with SP5-873-001. Remove the Security Card from the SD slot 2 after moving the security applications and keep the Security Card at a safe location.
Page 72: Activating The Security Applications
2. Installation Activating the Security Applications 1. Make sure that the following settings are not at their factory default values: • Supervisor login password • Administrator login name • Administrator login password If any of these settings is at a factory default value, tell the customer these settings must be changed before you do the installation procedure.
Page 73: Restoring The Encryption Key
Controller Options Restoring the Encryption key When replacing the controller board for a model in which the HDD encryption unit has been installed, updating the encryption key is required. 1. Prepare an SD card which is initialized. 2. Make the "restore_key" folder in the SD card. 3.
Page 74 2. Installation 10. Turn off the main power switch after the machine has returned to normal status. 11. Remove the SD card from slot 1. 12. Turn on the main power switch. 13. Initialize the NVRAM (SP5801-001) and HDD unit (SP5832-001) with SP mode. 14.
Page 75: Preventive Maintenance
3. Preventive Maintenance Maintenance Tables See "Appendices" for the following information: • PM tables...
Page 76: How To Clear The Pm Counter
3. Preventive Maintenance How to Clear the PM Counter Reset the PM counter after your maintenance work. 1. Activate the SP mode. 2. Select SP7-804-001. 3. Press the EXECUTE. The message "Completed" is displayed when the program ends normally. An error message is displayed if the program ends abnormally.
Page 77: Replacement And Adjustment
4. Replacement and Adjustment Precautions General • Turn off the main power switch and unplug the machine before starting replacement. Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.
Page 78: Static Electricity
4. Replacement and Adjustment Static Electricity Always touch a grounded surface to discharge static electricity from your hands before you handle SD cards, printed circuit boards, or memory boards.
Page 79: Special Tools And Lubricants
Special Tools and Lubricants Special Tools and Lubricants Part Number Description Q'ty B6455010 SD Card 52039502 Silicon Grease G-501 B6795100 Plug-IEEE1284 Type C...
Page 80: Exterior Covers And Operation Panel
4. Replacement and Adjustment Exterior Covers and Operation Panel Rear Cover 1. Open the right door [A]. 2. Interface cover [B] ( x 1) 3. Open the right door [A]. 4. Rear cover [C] ( x 5) Copy Tray • Make sure that the cables under the copy tray are in place before reassembling the copier. If these cables are caught between the copy tray and the inner cover, they may be severely damaged.
Page 81: Operation Panel
Exterior Covers and Operation Panel 1. Open the front door [A]. 2. Copy tray [B] ( Operation Panel 1. Remove the Scanner front cover [A].(Hook) 2. Remove the Right front cover [B].(Hook)
Page 82 4. Replacement and Adjustment 3. Remove the screws and the harnesses showed above for detaching the scanner unit. 4. Scanner unit [C] ( x 5, x 4) 5. Operation panel [D] ( x 5, x 2)
Page 83: Right Door
Exterior Covers and Operation Panel Right Door 1. Open the right door [A]. 2. Release the strap [B]. 3. Open the door fully and pull out. 4. Right door ( x 1) Bypass Tray 1. Press the stopper rails [A] inward. 2.
Page 84: Platen Cover And Ardf Sensor
4. Replacement and Adjustment Platen Cover and ARDF Sensor 1. Scanner Cover ( p.83 " Scanner Cover and Exposure Glass") 2. Platen cover sensor [A] ( x 1, hook)
Page 85: Scanner Unit
Scanner Unit Scanner Unit To clean the mirrors and lenses, use a blower brush or wet cotton. Scanner Cover and Exposure Glass Exposure glass is united with Scanner cover. To clean the exposure glass, use alcohol or glass cleaner. 1. Platen cover or ARDF ( p.122 "ARDF Unit") 2.
Page 86: Scanner Motor
4. Replacement and Adjustment 1. Scanner Cover and Exposure Glass ( p.83 " Scanner Cover and Exposure Glass") 2. Remove the long bracket [A] and the guide rod bracket [B]. ( x 4) 3. Lift the guide rod [C] as the red arrow shows. 4.
Page 87: Scanner Hp Sensor
Scanner Unit 1. Push the spring [A] located on the opposite side of the scanner motor [B] to loosen the belt [C] from the scanner motor gear. 2. Remove the screws on the top of the scanner motor [B] ( x 4).
Page 88: Fusing
4. Replacement and Adjustment Fusing Fusing Unit • Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. 1. Copy tray ( p.78 "Copy Tray") 2. Open the right door. 3.
Page 89: Exit Sensor
Fusing Exit Sensor 1. Fusing unit ( p.86 "Fusing Unit") 2. Exit sensor [A] ( x 1) Hot Roller Stripper Pawls • Take care not to damage the hot roller stripper pawls and the tension springs.
Page 90: Hot Roller And Fusing Lamp
4. Replacement and Adjustment 1. Fusing unit ( p.86 "Fusing Unit") 2. Separate the fusing unit into two sections: the hot roller section [A] and the pressure roller section [B] ( x 2). After removing the screws, lower the pressure roller section about halfway and then slide it toward the front side to detach it.
Page 91 Fusing 1. Hot roller stripper pawls and spacers ( p.87 "Hot Roller Stripper Pawls") 2. Hot roller assembly [A] ( x 2) 3. Fusing lamp [B] • When reassembling, check that the direction of the fusing lamp is correct. 4. Hot roller [C] (2 C-rings, 1 spacer, 1 gear, 2 bushings, 1 cover [D]) Reassembling Be sure that: •...
Page 92: Thermoswitches And Thermistor
4. Replacement and Adjustment Thermoswitches and Thermistor 1. Hot roller assembly ( p.88 "Hot Roller and Fusing Lamp") 2. Thermoswitches [A] ( x 2 ) 3. Thermistor [B] ( x 1) Reassembling Make sure of the following: • That the thermistor is in contact with the hot roller. •...
Page 93: Pressure Roller
Fusing Pressure Roller 1. Separate the fusing unit into two sections ( p.87 "Hot Roller Stripper Pawls"). 2. Fusing entrance guide [A] ( x 1) 3. Two springs [B][C] 4. Two pressure arms [D][E] 5. Bushing [F] 6. Pressure roller [G]...
Page 94: Fusing Nip Band Check By-Pass (Checking The Nip Band)
4. Replacement and Adjustment Fusing NIP Band Check By-pass (Checking the NIP band) You can check the nip band to see if the fusing unit is in a good condition–especially, if the hot roller and pressure roller are correctly installed. 1.
Page 95: Pcu And Quenching Lamp
PCU and Quenching Lamp PCU and Quenching Lamp When handling the photo conductor unit (PCU), use caution: • Do not touch the OPC drum with your bare hands. When the OPC drum is unclean, clean it with dry cloth, or clean it with wet cotton and wipe it with dry cloth. •...
Page 96: Quenching Lamp
4. Replacement and Adjustment • When reinstall the PCU, be sure to hook the PCU connector cable as shown above so as not to damage the cable. 5. When having installed a new PCU, remove the Styrofoam and tags ( p.31 "Copier"...
Page 97: Exhaust Fan And Main Motor
Exhaust Fan and Main Motor Exhaust Fan and Main Motor Exhaust Fan 1. Rear cover ( p.78 "Rear Cover") 2. Exhaust fan [A] ( x 2, x 1) Main Motor 1. Rear cover ( p.78 "Rear Cover") 2. High-voltage power supply board ( p.114 "High-Voltage Power Supply Board ") 3.
Page 98 4. Replacement and Adjustment 4. Main motor with the gear cover [B] ( x 1, x 7, x 2, 2 bushings) 5. All gears [C] 6. Main motor [D] ( x 3) Reassembling Attach the main motor before attaching the gears. •...
Page 99: Paper Feed
Paper Feed Paper Feed Paper Feed Roller and Friction Pad When handling the paper tray or the paper feed roller, use caution: • Do not touch the surface of paper feed rollers. • To avoid paper jams, correctly set the side and end fences in the paper tray. 1.
Page 100: Paper End Sensor
4. Replacement and Adjustment Paper End Sensor 1. Draw the paper tray out from the copier. 2. Open the right door. 3. Paper end sensor [A] ( x 1, Hook) • Be sure to make the feeler be able to move up and down correctly when reattaching the Paper End Sensor.
Page 101: Bypass Paper End Sensor
Paper Feed 3. Open the paper guide [A]. • Remove the paper guide (Clip x 1) if you have difficulty removing the registration sensor. 4. Registration sensor feeler [B] 5. Registration sensor [C] ( x 1) • Disconnect the connector (CN127 [D]) if you have difficulty removing the registration sensor. Bypass Paper End Sensor 1.
Page 102: Bypass Feed Roller
4. Replacement and Adjustment Bypass Feed Roller 1. Right door ( p.81 "Right Door") 2. Turn the feed roller housing upside down [A] ( x 2). 3. Feed roller shaft [B] (2 snap pawls [C], 1 spacer [D]) 4. Bypass feed roller [E]...
Page 103: Bypass Feed Clutch And Friction Pad
Paper Feed Bypass Feed Clutch and Friction Pad 1. Rear cover ( p.78 "Rear Cover") 2. Right door ( p.81 "Right Door") 3. Disconnect the bypass feed clutch connector [A] (CN93). 4. Bypass feed roller housing [B] ( x 2) 5.
Page 104: Paper Feed And Registration Clutches
4. Replacement and Adjustment Paper Feed and Registration Clutches 1. Paper tray 2. High-voltage power supply board ( p.114 "High-Voltage Power Supply Board ") 3. Ground plate [A] ( x 1) 4. Gear cover [B] ( x 1, x 7, x 2, 2 bushings) •...
Page 105: Image Transfer
Image Transfer Image Transfer Transfer Roller • Do not touch the transfer roller with your bare hands. • Do not scratch the transfer roller. The transfer roller is easily damaged. 1. Right door ( p.81 "Right Door") 2. Raise the levers [A],[B] at the ends of the image transfer roller. 3.
Page 106: Id Sensor And Duplex Roller
4. Replacement and Adjustment ID Sensor and Duplex Roller 1. Right door ( p.81 "Right Door") 2. Remove the lower guide [A] by releasing the hook to lift one side of the lower guide [A] as the red arrow shows then lift the other side. 3.
Page 107 Image Transfer 7. One-way gear [G] ( x 1) 8. Duplex roller [H] ( x 1, 3 bushings) 9. ID sensor [I] ( x 1) • If you have difficulty removing in the way of No.1 on the picture, Put four of the hooks off in the bottom and make space through which you can take the sensor out.
Page 108: Discharge Plate
4. Replacement and Adjustment Discharge plate 1. Right door ( p.81 "Right Door") 2. Discharge plate [A] (Red arrow: Hook, Red circle: Pressed)
Page 109: Bicu And Controller Board
BICU and Controller Board BICU and Controller Board • Turn off the main power switch and unplug the machine before starting replacement. • Before turning off the main power switch, check that no mechanical component is operating. Mechanical components +may stop out of their home positions if you turn off the main power switch while they are operating.
Page 110: Controller Board
4. Replacement and Adjustment 3. Ground plate [B] ( x 2) 4. BICU [C] (all , 1 flat cables, x 7) • When replacing the BICU, remove the NVRAM [D] from the board. Install the NVRAM to the new board. 5.
Page 111 BICU and Controller Board 3. Remove the printer/scanner SD card. 4. Remove I/F cover [A] (or I/F options if they have been installed) ( x 2). 5. Remove the relay connector [A] and the clamp [B]. 6. Remove the ground plate [B] ( x 1).
Page 112: When Installing A New Controller Board
4. Replacement and Adjustment 8. Release the hooks as the red arrows show, and then pull out the rails [A]. 9. Remove the DIMM [B] if it has been installed. • When replacing the controller board, remove the NVRAMs from the board. Install the NVRAMs to the new board.
Page 113: When Replacing The Nvram On The Controller Board
BICU and Controller Board • Keep NVRAMs away from any objects that can cause static electricity. Static electricity can damage NVRAM data. • Make sure the NVRAM is correctly installed on the controller board. When replacing the NVRAM on the controller board 1.
Page 114 4. Replacement and Adjustment 11. Do ACC for the copier application program. 12. Do ACC for the printer application program. 13. Do SP5-878-001 to install the DataOverwriteSecurity application. 14. Do SP5878-002 to install the HDD Encryption application. 15. Merge all applications in a one SD card in SD slot 1 with SP5831-001 if necessary. 16.
Page 115: Other Replacements
Other Replacements Other Replacements Duplex Motor 1. Rear cover ( p.78 "Rear Cover") 2. High-Voltage Power Supply Board ( p.114 "High-Voltage Power Supply Board ") 3. Main motor ( p.95 "Main Motor") 4. Exhaust Fan ( p.95 "Exhaust Fan") 5. SOL bracket ( x 4) 6.
Page 116: High-Voltage Power Supply Board
4. Replacement and Adjustment 7. Duplex motor [A] ( x 2) High-Voltage Power Supply Board 1. Rear cover ( p.78 "Rear Cover") 2. High-voltage power supply board [A] with the cover [B] (all x 4) • Remove the insulating sheet [C] if you are going to remove the contact-release solenoid ( 116 "Contact-Release Solenoid") or the gear cover ( p.102 "Paper Feed and Registration Clutches").
Page 117: Psu
Other Replacements 1. Open the front door. 2. Copy tray ( p.78 "Copy Tray") 3. PSU assembly [A] ( x 7, x 10) 4. PSU [B] ( x 8, x 7)
Page 118: Contact-Release Solenoid
4. Replacement and Adjustment Contact-Release Solenoid 1. Rear cover ( p.78 "Rear Cover") 2. High-voltage power supply board ( p.114 "High-Voltage Power Supply Board ") 3. Contact-release solenoid [A] (1 spring, x 1) Toner Supply Motor 1. Toner bottle holder 2.
Page 119: Fcu
Other Replacements Lithium Batteries • Incorrect replacement of lithium battery(s) on the controller or on the fax unit poses risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer's instructions. Procedure 1.
Page 120 4. Replacement and Adjustment 4. When you replace the FCU board, remove the MBU board from the old FCU board and install it on the new FCU board. 5. Set the correct date and time with the User Tools: User Tools> System Settings> Timer Setting> Set Date/Time •...
Page 121: Laser Unit
Laser Unit Laser Unit • Turn off the main power switch and unplug the copier before starting replacement. The laser beam can damage your eyes severely. • Do not touch the screws on the LD board on the LD unit. Do not try to adjust any part of the LD unit. The LD unit is precision adjusted before shipment.
Page 122: Laser Unit
4. Replacement and Adjustment Laser Unit 1. PSU assembly ( p.115 "PSU") 2. Toner bottle holder 3. Remove 2 of the mylars (Film) sealing the holes on the bottom of the toner bottle rail. 4. Laser unit [A] ( x 3, x 2) 5.
Page 123: Ld Unit And Polygon Mirror Motor
Laser Unit LD Unit and Polygon Mirror Motor 1. Laser unit ( p.120 "Laser Unit") 2. Laser unit cover [A] ( x 2, 1 grounding plate) 3. LD unit [B] ( x 2) 4. Polygon mirror motor [C] ( x 3) Reassembling Check that the polygon mirror and toroidal lens are clean.
Page 124: Ardf
4. Replacement and Adjustment ARDF ARDF Unit 1. Rear cover ( p.78 "Rear Cover"). 2. Remove the stud screw [A]. 3. Remove the ground cable [B] ( x 1). 4. Remove the clamp [C]. 5. Disconnect the I/F cable [D].
Page 125: When Installing The Ardf
ARDF 6. Remove the ARDF [A] from the copier as shown. When installing the ARDF 1. Open the ARDF. 2. Place the platen sheet [A] on the exposure glass. 3. Line up the rear left corner of the platen sheet flush against corner [B] on the exposure glass.
Page 126: Ardf Rear Cover
4. Replacement and Adjustment 4. Close the ARDF. 5. Reopen the ARDF. 6. Press the surface of the platen sheet gently to fix it on the ARDF firmly. ARDF Rear Cover 1. Open the ARDF left cover [A]. 2. ARDF rear cover [B] ( x 1) Original Feed Unit 1.
Page 127: Pick-Up Roller
ARDF 2. Original feed unit [A] Pick-up Roller 1. Original feed unit ( p.124 "Original Feed Unit") 2. Release the hook [A]. 3. Slide the shaft [A], and then remove the pick-up roller [B]. Feed Roller 1. Original feed unit ( p.124 "Original Feed Unit")
Page 128 4. Replacement and Adjustment 2. Remove the clip [A]. 3. Slide the shaft [A], and then remove the pin [B].
Page 129: Friction Pad
ARDF 4. Slide the shaft [A], and then remove the feed roller [B]. Friction Pad 1. Original feed unit ( p.124 "Original Feed Unit") 2. Turn the lock lever [A] clockwise. 3. Friction pad [A] (hook x 3)
Page 130: Dfrb
4. Replacement and Adjustment DFRB 1. ARDF rear cover ( p.124 "ARDF Rear Cover") 2. DFRB [A] ( x 4, hook x 1) ARDF Top Cover Sensor/ Original Set Sensor 1. ARDF rear cover ( p.124 "ARDF Rear Cover") 2. ARDF top cover sensor [A] ( x 1, hooks) 3.
Page 131 ARDF 2. Guide plate [A] (hook x 2) 3. Guide plate [A] ( x 5) 4. Release the clamps and disconnect the connectors ( x 3, x 2).
Page 132 4. Replacement and Adjustment 5. Holder [A] ( x 1) 6. Hinge [A] ( x 3) 7. Bracket [A] ( x 2)
Page 133: White Plate
ARDF 8. ARDF drive motor [A] ( x 2, x 1) • Do not touch the encoder [B] when holding the motor. White Plate 1. Open the ARDF. 2. White plate [A] (hook x 2)
Page 134: When Installing The White Plate
4. Replacement and Adjustment When installing the white plate Make sure that the mylars [A] are outside the white plate. Registration Sensor 1. White plate ( p.131 "White Plate") 2. Registration sensor holder [A] ( x 1)
Page 135 ARDF 3. Registration sensor [A] ( x 1, hooks)
Page 136: Adjusting Copy Image Area
4. Replacement and Adjustment Adjusting Copy Image Area Adjust the copy image area under any of the following conditions: 1. After clearing engine data (SP5-801-001 or SP5-801-002). 2. After replacing any of the following components: • LED unit • Scanner motor •...
Page 137: Adjusting Blank Margin
Adjusting Copy Image Area Specification 0 ± 2 mm SP1-001-001 (All Trays) 0 ± 2 mm SP1-001-002 (By-pass) 0 ± 4 mm SP1-001-003 (Duplex) 5. Adjust the leading edge registration (SP1-001). 6. Measure the distance between the side edge of the image area and the side edge of the paper [B]. Specification 0 ±...
Page 138: Adjusting Main-Scan Magnification
4. Replacement and Adjustment • The diagram shows the paper on the copy tray. Note that the paper is output with the face down. 3. Adjust the blank margin (SP2-103). Specification SP2-103-001 (Leading Edge) [A] 3 +1/-3 mm SP2-103-002 (Trailing Edge) [B] 3 +1/-3 mm 2 ±...
Page 139: Adjusting Registration
Adjusting Copy Image Area Adjusting Registration 1. Place the test chart on the exposure glass. Make sure that the test chart is aligned with the rear and left scales on the exposure glass. 2. Make a copy. 3. Measure the distance between the leading edge of the image area and the leading edge of the paper [A].
Page 140: Adjusting Magnification
4. Replacement and Adjustment Adjusting Magnification 1. Place the test chart on the exposure glass. Make sure the test chart is aligned with the rear and left scales on the exposure glass. 2. Make a copy. 3. Compare the copy with the original. 4.
Page 141 Adjusting Copy Image Area 1. Make a temporary test chart as shown in the above diagram. Use the "A4/8.5 x 11" paper to make it. 2. Place the temporary test chart on the ARDF. 3. Make a copy. 4. Measure the distance between the side edge of the image area and the side edge of the paper [A].
Page 142 4. Replacement and Adjustment 11. Adjust the sub-scan magnification (SP4-008-001). The specification is ±1.0%.
Page 143: System Maintenance Reference
5. System Maintenance Reference Service Program • Do not let the user access the SP mode or the SSP mode. Only service representatives are allowed to access these modes. The machine operation is NOT guaranteed after any person other than service representatives accesses the SP mode.
Page 144: Starting Sp Mode
5. System Maintenance Reference Starting SP Mode For details, ask your supervisor. Selecting Programs • When you want to jump to the program directly, confirm the item "SP Direct" [A] selected and put the SP number you want to operate by the keypad. Then press the "#" key [B]. •...
Page 145 Service Program • Brackets ([ ]): The brackets enclose the setting rage, default value, and minimum step with unit ([Minimum to Maximum / Default / Step]).
Page 146: Using Sp Mode
5. System Maintenance Reference Using SP Mode NVRAM Data Upload/Download Uploading Content of NVRAM to an SD card Follow this procedure to upload SP code settings from NVRAM to an SD card. • This data should always be uploaded to an SD card before the NVRAM is replaced. 1.
Page 147: Firmware Update Procedure
Using SP Mode • If the second attempt fails, enter the NVRAM data manually using the SMC print you created before uploading the NVRAM data. ( above procedure) 1. Turn off the main power of the copier. 2. Remove the interface cover 2 ( x 1).
Page 148: Firmware Update Procedure
5. System Maintenance Reference • "Upload" means to send data from the machine to the SD card, and "download" means to send data from the SD card to the machine. • To select an item on the LCD screen, press the appropriate key on the operation panel, or press the appropriate number key on the 10-key pad of the operation panel.
Page 149: Error Messages
Using SP Mode 7. On the screen, touch the button or press the corresponding number key on the operation panel to select the item in the menu that you want to update. ROM/NEW What it means Tells you the number of the module and name of the version currently ROM: installed.
Page 150: Recovery After Power Loss
5. System Maintenance Reference Recovery after Power Loss If the ROM update is interrupted as a result of accidental loss of power while the firmware is updating, then the correct operation of the machine cannot be guaranteed after the machine is switched on again. If the ROM update does not complete successfully for any reason, then in order to ensure the correct operation of the machine, the ROM update error will continue to show until the ROM is updated successfully.
Page 151: Handling Firmware Update Errors
Using SP Mode 10. Confirmation message appears on the LCD. 11. Touch "Yes" to proceed. 12. Reconfirmation message appears on the LCD. 13. Touch "Yes" to uninstall the browser unit. 14. You will see "Uninstalling the extended feature... Please wait.", and then "Completed". 15.
Page 152: Test Pattern Print (Sp2-109-001)
5. System Maintenance Reference Execute the recovery procedure for the intended Data incorrect after download module download, then repeat the installation interrupted procedure. Incorrect ROM data on the SD card, or data is Incorrect SD card version corrupted. Module mismatch - Correct SD update data is incorrect.
Page 153: Test Patterns
Using SP Mode Test Patterns Pattern None Vertical Lines (1 Dot) Vertical Lines (2 Dot) Horizontal Lines (1 Dot) Horizontal Lines (2 Dot) Grid Vertical Line Grid Horizontal Line Grid Pattern Small Grid Pattern Large Argyle Pattern Smell Argyle Pattern Large Independent Pattern (1 Dot) Independent Pattern (2 Dot) Independent pattern (4 Dot)
Page 154: Memory Clear
5. System Maintenance Reference Full Dot Pattern All White Pattern Memory Clear The machine stores the engine data in the NVRAM on the BICU, and stores the other data in the NVRAM on the optional controller. To distinguish between the engine data and the other data, see SP5-801-003 through 015.
Page 155: Memory Clear Procedure
Using SP Mode Memory Clear Procedure 1. Print out all SMC data lists ( p.153 "SMC Print (SP5-990)"). 2. Do SP5-801-002. 3. Press the OK key. 4. Select "Execute." The messages "Execute?" followed by "Cancel" and "Execute" are displayed. 5. Select "Execute." 6.
Page 156 5. System Maintenance Reference The table lists the information shown with SP2-220 (Vsg/Vsp/Vsdp/Vt/Vtref Dilay). Error condition Possible cause Remarks • Toner density very low SP2-220-1 Vsp Vsp < 2.5V or • ID sensor pattern not (VP in the display) (Vsp – Vsp) < 1.00V created •...
Page 157: Fax Service Tables
Fax Service Tables Fax Service Tables See "Appendices" for the following information: • Fax System Service Mode • Bit Switches • NCU Parameters • Dedicated Transmission Parameters • Service RAM Addresses...
Page 158 5. System Maintenance Reference...
Page 159: Troubleshooting
6. Troubleshooting SC Tables Summary There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine does not Activate the SP mode, and turn the operate until the service representative resets the SC main power switch off and on.
Page 160: Engine Sc Code Descriptions
6. Troubleshooting Engine SC Code Descriptions Symptom Possible Cause Definition Exposure Lamp Error • Defective exposure lamp • Defective exposure lamp stabilizer • Defective power source harness The scanner has scanned the white plate, but cannot detect the certain white •...
Page 161 SC Tables Symptom Possible Cause Definition White level correction error • Dewing scanner unit • Defective scanner drive The automatic adjustment has failed to correct a current white level to the • Defective optical section certain level. • Defective SBU board •...
Page 162 6. Troubleshooting Symptom Possible Cause Definition Unauthorized copy protection Failed Detecting the ICIB wrong or NOT • NOT the ICIB attached firmly. attached on the copier under setting unauthorized copy protection on. Or • Defective the ICIB detecting wrong with the ICIB on startup. Polygon motor error: Time out (On) •...
Page 163 SC Tables Symptom Possible Cause Definition Polygon motor error: XSCRDY signal error • Harness and the polygon motor driver. Detecting XSCRDY signal "H" (Inactive) • Defective the polygon motor or the while writing. polygon motor driver. • Bad connection or disconnection between the I/F LD synchro-detection error •...
Page 164 6. Troubleshooting Symptom Possible Cause Definition LD error • Characteristic degradation of the LD (LD broken, electric current versus light output characteristic shift, etc) Detecting two LD error flags in series when LD lighting after the LD initializing • Bad connection or disconnection of the harness to the LD •...
Page 165 SC Tables Symptom Possible Cause Definition T sensor error warning Detected the following value • Defective the T sensor T sensor output value < 0.2V • Bad contact of the connector to the T T sensor output value > 4.0V sensor 10 times in series.
Page 166 6. Troubleshooting Symptom Possible Cause Definition SC401 Transfer roller leak error (positive electrode) RTB 38: Corrected • The feedback voltage of the transfer roller has been more than the certain voltage for 200msec. (Open detecting condition) • Defective harness connected to HVP •...
Page 167 SC Tables Symptom Possible Cause Definition Isolation voltage error Detecting "0" (Abnormal) ten times in series (200ms) while monitoring "HVP: D: Output error detection signal" every 20m seconds. (Reboot the machine to clear this SC) Toner bottle motor overcurrent Detecting "Low" for more than 200msec while the motor on.
Page 168 6. Troubleshooting Symptom Possible Cause Definition Time out error (On the fusing roller inactive) • Disconnection of Heater After activation of the anti-overheat NOT reaching the reload temperature in device -003 25 seconds after starting heater control. (On the fusing roller active) NOT reaching the reload temperature in 35 seconds after starting heater control.
Page 169 SC Tables Symptom Possible Cause Definition -001 Detecting fusing contact meltdown • Defective the fusing relay (Contact adhesion, Contact separation) -002 Detecting wrong with fusing contact • Defective the drive circuit in the fusing relay • PSU fuse (24VS) meltdown -003 Detecting low-frequency wave •...
Page 170 6. Troubleshooting Symptom Possible Cause Definition Second bank communication error • Bad connection between the first bank and the second bank Abnormal code is send from the bank unit. • Defective the bank control board • NOT all connectors are in place EEPROM communication error Cannot return to be normal condition •...
Page 171: Sc Code Descriptions
SC Tables Symptom Possible Cause Definition Model information error • Defective BICU NOT according manufacturing number (11 digits) with product identification • Defective NVRAM code. • Defective controller SC Code Descriptions SC6xx Symptom Possible Cause/Countermeasure Definition MF accounting device error 1 The machine sends a data frame.
Page 172 6. Troubleshooting Symptom Possible Cause/Countermeasure Definition SD Card Error Expanded authentication module error There is no expanded authentication module in the machine. 1. Install the correct SD card or the file -001 of the expanded authentication The SD card or the file of the expanded module.
Page 173 SC Tables Symptom Possible Cause/Countermeasure Definition Administration server error • Defective tracking administration server -002 B • Defective tracking SDK APP NOT found the tracking information. • Defective Network 1. Power source OFF/ON Engine to controller communication error (Check Sum error) Incorrect sum data.
Page 174: Sc8Xx
6. Troubleshooting Symptom Possible Cause/Countermeasure Definition -001 Program parameter error • Software bug. 1. No action required because this SC does not interfere with operation of -002 Program execution error the machine. Engine startup error Just after the main power is turned on or •...
Page 175 SC Tables Monitor Error This is a file detection and electronic file signature check error when the • OS Flash ROM data defective; boot loader attempts to read the self- change the controller firmware diagnostic module, system kernel, or root system files from the OS Flash •...
Page 176 6. Troubleshooting [00FF]: Detailed error code • Defective CPU • Defective local bus 1. Turn the main power switch off and Cache access error in the CPU 2. Reinstall the system program. 3. Replace the controller board. [0601, 0602, 0605, 0606, 0607, 0609]: Detailed error code Exceptional command does not •...
Page 177 SC Tables [0702]: Detailed error code • Insufficient CPU cache The result when the program is • Insufficient memory process speed executed in the command cache is 1. Replace the controller board. different from desirable value. 2. Replace the RAM DIMM. [0709, 070A]: Detailed error code •...
Page 178 6. Troubleshooting Timer error between ASIC and CPU • System firmware problem • Defective RAM-DIMM The CPU checks if the ASIC timer • Defective controller works properly compared with the [0D05] CPU timer. If the ASIC timer does not • Reinstall the controller system function in the specified range, this firmware.
Page 179 SC Tables PHY IC error [6104] The PHY IC on the controller cannot Same as SC823-[6101] be correctly recognized. PHY IC loop-back error An error occurred during the loop- [6105] back test for the PHY IC on the Same as SC823-[6101] controller.
Page 180 6. Troubleshooting Verification error • Loose connection • Defective SDRAM DIMM Error is detected during a write/ [0201] verify check for the standard RAM • Defective controller (SDRAM DIMM). 1. Replace the SDRAM DIMM. 2. Replace the controller. Resident memory error •...
Page 181 SC Tables • ASIC device error • IEEE1284 connector error Loopback connector is connected but [110C] • Centronic loopback connector check results in an error. defective 1. Replace the controller board. • Centronic loopback connector not connected correctly Centronic loopback connector is not •...
Page 182 6. Troubleshooting EEPROM reading error All of the data values being read from three areas which are given EEPROM • Particular area in EEPROM has been mirroring, are different from each changed by some cause other. Nand-Flash update VerifyError SCS detected abnormal writing (verifying Error) in the module which •...
Page 183 SC Tables USB I/F Error • Defective controller 1. Check the USB connections, and USB interface error is detected. make sure that they are securely connected. 2. Replace the controller board. HDD Encryption unit error 1 A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.
Page 184 6. Troubleshooting • No HDD installed • Unformatted HDD HDD check error: • The encryption key on the controller is different from the one on the HDD The HDD is not correctly installed. 1. Install the HDD correctly. 2. Initialize the HDD. Power failure during the data •...
Page 185 SC Tables HDD: Access error • Defective HDD An error is detected while operating the HDD. 1. Replace the HDD. SD card authentication error • SD card data has corrupted. A digital license error of an SD card application is detected. 1.
Page 186 6. Troubleshooting • To recover from the error, do any of the following countermeasures: • Format the address book by using SP5-846-050 (all data in the address book–including the user codes and counters–is initialized). HDD receiving mail data error • Defective HDD •...
Page 187 SC Tables Mass erasing error (HDD erasing) An error was detected before HDD • Failed HDD logic erasing erasing when HDD/Data erasing • Failed to erase the data each was executed. module has (The case data erasing failed, or The 1.
Page 188 6. Troubleshooting HDD erasing error • SD card for the hard disc encryption unit is ejected • Defective SD card for the hard disc encryption unit 1. The case that the SD card is ejected, Cannot operate successive erasing of insert a normal condition SD card for 877-00 the hard disc encryption unit under...
Page 189: Sc9Xx
SC Tables File Format Converter (MLB) error A request to get access to the MLB was not answered within the • MLB defective specified time. Administration area error Defective the software. This error occurs in the following • Caused by stored un-authentication timing: information in the software (NOT caused by user operation)
Page 190 6. Troubleshooting Printer font error • A necessary font is not found in the SD card. A necessary font is not found in the SD card when the printer application • The SD card data is corrupted. starts. 1. Check that the SD card stores correct data.
Page 191 SC Tables Over-limit OP panel administrative record error The record, which composes the • In using the operation panel, if 994-00 display items and which is controlled operating reaches deep layer with by the service layer, is over the certain multiple applications active, the limit.
Page 192: Electrical Component Defects
6. Troubleshooting Electrical Component Defects Sensor/Switch Sensor Connector Message Remarks CN127 Registration Sensor Paper jam CN129 Paper End Sensor Load paper CN130 Bypass Paper End The machine cannot detect paper (None) Sensor on the bypass tray. CN128 Paper Path Sensor Paper jam CN128 Exit Sensor...
Page 193: Blown Fuse Conditions
Electrical Component Defects Sensor Connector Message Remarks DF CN04 Paper jam DF Original Set Sensor Sensor (None) Originals are not detected. DF CN03 DF Registration Paper jam Sensor Originals are correctly transported. DF CN03 Paper jam Inverter Sensor (None) DF CN04 Exit Sensor Paper jam CN114...
Page 194: Card Save Function
6. Troubleshooting Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
Page 195 Card Save Function 1. Use the numeric key "4" to turn bit 4 ON and be sure to press "#" button to confirm. The result should look like: 00010000 as shown above. By doing this Card Save option will appear in "List/ Test Print".
Page 196: Error Messages
6. Troubleshooting 5. To exit Card Save mode, Change the Bit Switch Settings back to the default 00000000. 6. After main power switch is turned off, remove the SD card. Error Messages Card Save error messages: • Init error: A card save process (i.e. card detection, change to kernel mode) failed to initialize. •...
Page 197: Fax Troubleshooting Guide
Fax Troubleshooting Guide Fax Troubleshooting Guide See "Appendices" for the following information: • Fax Error Codes • IFAX Troubleshooting • IP-Fax Troubleshooting...
Page 198 6. Troubleshooting...
Page 199: Energy Saving
7. Energy Saving Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.
Page 200: Recommendation
7. Energy Saving The time can be set from 10 seconds to 240 minutes, using the number keys. Sleep Mode Timer may not work when error messages appear. Depending on which Embedded Software Architecture application is installed on it, the machine might take longer than indicated to enter Sleep Mode.
Page 201 Energy Save • Convert the result to kWh (kilowatt hours) Here is an example calculation. Time Power Differences Consumption Power Start Time: End Time: SP8941: Machine Consumption (Data:b - (Data:a x Machine (min.) (min.) (W): Data: c) Data:d) Date Status Data: b Data: c Data: a...
Page 202: Paper Save
7. Energy Saving Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.
Page 203: Recommendation
Paper Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
Page 204 7. Energy Saving Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8501-001 SP8411-001 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
Page 205 Paper Save Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8501-001 SP8421-005...
Page 206 MEMO...
Page 207 Model S-C5 Machine Code: D127/D128 Appendices 26 November, 2011...
Page 209 TABLE OF CONTENTS 1. Appendix: Specifications Specifications..............................5 Copier................................5 Printer................................7 Scanner................................8 FAX..................................9 General..............................9 IFAX Specifications..........................10 IP-FAX Specifications..........................12 Fax Unit Configuration........................12 ARDF................................13 Paper Tray Unit............................13 Supported Paper Sizes............................15 Original Paper Sizes............................15 Paper Feed..............................16 2. Appendix: Preventive Maintenance Tables Maintenance Tables............................19 3. Appendix: SP Mode Tables System Service Mode............................21 Service Mode Tables (System SP Tables)....................21 SP1-XXX (Feed)...........................21...
Page 210 Output Check Table.........................147 Printer Service Mode (Print SP Tables)....................149 Service Mode Table.........................149 SP Modes Related to Printer Controller..................154 Scanner Program Mode Table (Scanner SP Tables)................154 Service Table Key..........................154 4. Appendix: Fax Troubleshooting Guide Fax Error Codes.............................159 IFAX Troubleshooting............................178 IP-Fax Troubleshooting..........................181 IP-Fax Transmission...........................181 Cannot send by IP Address/Host Name..................181 Cannot send via VoIP Gateway......................182...
Page 211 IP Fax Switches............................236 NCU Parameters............................245 Dedicated Transmission Parameters......................259 Programming Procedure...........................259 Parameters..............................259 Fax Parameters..........................259 E-mail Parameters..........................263...
Page 213 1. Appendix: Specifications Specifications Copier Configuration: Desktop Copy Process: Laser beam scanning and electro-photographic printing Originals: Sheet/Book/Object Maximum Original Size: A4 / 8 " x 14" A4 / 8 " x 14" (ARDF) Maximum A4 SEF / 8 " x 11" SEF (Copier's paper tray) A4 SEF / 8 "...
Page 214: Appendix: Specifications
1. Appendix: Specifications A4 Version LT Version 200% 155% Enlargement 141% 129% Reproduction Ratios: Full Size 100% 100% Reduction Zoom: 50% to 200%, in 1% steps Power Source: 120 – 127 V / 15A, 60 Hz or 220 – 240 V / 10 A, 50/60 Hz Maximum: 1100 W (EU), (NA) Energy Saver:...
Page 215: Specifications
Specifications 6 seconds or less Note: Measurement conditions • From the ready state, with the polygonal mirror motor spinning. First Copy Time: • A4/LT SEF copying • From copier's paper tray • The time from pushing copy start button Copy Number Input: Numeric keypad, 1 to 99 (increment, decrement) Manual Image Density: 7 steps...
Page 216: Scanner
1. Appendix: Specifications USB 2.0 Type A / B Ethernet (100BASE-TX/10BASE-T) IEEE1284 ECP (option) Interface: Wireless LAN (IEEE802.11a/g) (option) Gigabit Ethernat (1000BASE-T) (option) Bluetooth V2 (option) Network protocol: TCP/IP (IPv4, IPv6), IPX/SPX RPCS PCL5e / 6 (XL) Printer language: PostScript3 Adobe PS3/PDF Media Print: JPEG / TIFF PCL:...
Page 217: Fax
Specifications Maximum power Less than 900 W consumption Image sensor type CCD Image Sensor Scan types Sheet, book 10/100BASE-TX(TCP/TP) Interface Ethernet interface (10BASE-T or 100BASE-TX) IEEE 802.11a/b/g (Wireless LAN), Resolution B/W: 600 dpi Variable range of scan Setting range: 100 dpi - 600 dpi resolution Scanning speeds vary according to machine operating conditions, computer (specifications, network traffic, software, etc.), and original types.
Page 218: Ifax Specifications
1. Appendix: Specifications Scanning Method: Flat bed, with CCD 8 x 3.85 lines/mm (Standard) 8 x 7.7 lines/mm (Detail) Resolution: 8 x 15.4 line/mm (Fine) 200 x 100 dpi (Standard) 200 x 200 dpi (Detail) G3: 3 at 28.8Kbps; Measured with G3 ECM using memory for an ITU-T Transmission Time: #1 test document (Slerexe letter) at standard resolution Data Compression:...
Page 219 Specifications Main scan: 400 dpi, 200 dpi Resolution: Sub scan: 400 dpi, 200 dpi, 100 dpi To use 400 dpi, IFAX SW01 Bit 4 must be set to “1”. 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF TTI: None Transmission Time:...
Page 220: Ip-Fax Specifications
Receive a fax sent from an IP-Fax compatible fax through a network. IP-Fax reception Also capable of receiving fax from a G3 fax connected the public function: telephone lines via a VoIP gateway. Fax Unit Configuration Component Code Remarks Option for D127 Standard for D128 Speaker Handset D645 NA only.
Page 221: Ardf
Specifications ARDF Standard: A4 to A5; 8 " x 14" to 8 " x 5 " Width: 139 mm to 216 mm Custom (Simplex): Length: 139 mm to 1260 mm Width: 139 mm to 216 mm Original Size: Custom (Duplex): Length: 160 mm to 356* : When you use 310 mm or more originals, originals weighing 55k (17 lb.
Page 222 1. Appendix: Specifications Paper Feed System: Feed roller and friction pad 24 Vdc and 5 Vdc, from copier. If optional tray heater is installed, the copier also supplies Vac (120 Vac or Power Source: 220 – 240 Vac). Power Consumption: Maximum: 15 W (excluding optional tray heater) Average: 14 W (excluding optional tray heater)
Page 223: Supported Paper Sizes
Supported Paper Sizes Supported Paper Sizes Original Paper Sizes The copier and ARDF do not detect original paper sizes. The following table lists the paper sizes that the ARDF can transport. ARDF Paper Size (W x L) Book Simpl. Dupl. A3 SEF 297 x 420 mm –...
Page 224: Paper Feed
1. Appendix: Specifications ARDF Paper Size (W x L) Book Simpl. Dupl. HLT SEF 5.5" x 8.5" HLT LEF 8.5" x 5.5" F/GL (F4) SEF 8.0" x 13.0" Foolscap SEF 8.5" x 13.0" Folio SEF 8.25" x 13.0" Government 8.25" x 14" USB4 SEF 10.0"...
Page 225 Supported Paper Sizes Paper Size (W x L) Regular By-pass Duplex Optional PFU A4 SEF 210 x 297 mm A4 LEF 297 x 210 mm – – – – B5 SEF 182 x 257 mm – B5 LEF 257 x 182 mm –...
Page 226 1. Appendix: Specifications Paper Size (W x L) Regular By-pass Duplex Optional PFU 162 x 229 mm – – – 114 x 162 mm – – – DL Env 110 x 220 mm – – – Custom: Leading edge 90–216 mm –...
Page 227: Appendix: Preventive Maintenance Tables
Reflector DO NOT clean with dry cloth. Clean with dry optical 1st - 5th Mirror cleaning cloth. Platen cover Dry cloth Ricoh contact glass cleaner Exposure glass Dry cloth DRUM AREA Clean toner-bottle holder. Transfer roller Discharge plate PAPER FEED...
Page 228 2. Appendix: Preventive Maintenance Tables Every Every 45k Every 90k NOTE 120k Hot roller Pressure roller Hot roller bearings Pressure-roller bushings Inlet guide Outlet guide Clean attached toner. Hot roller stripper pawls Thermistor Every 90k NOTE ARDF ADF Separation Pad Dry cloth Pick-up roller Damp cloth...
Page 229: Appendix: Sp Mode Tables
3. Appendix: SP Mode Tables System Service Mode Service Mode Tables (System SP Tables) SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration ( "Adjusting 1001 2 By-pass Copy Image Area"...
Page 230 3. Appendix: SP Mode Tables 1103* Fusing Idling Fusing Idling [0 = No / 1 = Yes] 1103 1 Enables or disables the contact-release control. Reload Temp: Center [90 to 140 / 120 / 1 °C/step] 1103 2 Sets the degree at which or less reload becomes ON. Threshold [60 to 160 / 100 / 1 °C/step] 1103 3...
Page 231 System Service Mode Thresh: delta t [0 to 50 / 0 / 1 °C/step] The environment judge takes place as follows: Compared with “S1” and “S1+Delta t”, the environment temp. is… (S1: SP1105-014 value / Delta t: This SP’s value) 1105 15 Less or equal Greater...
Page 232 3. Appendix: SP Mode Tables 1105 32 Waiting: Center Upper: Plain1 [0 to 60 / 40 / 1 °C/step] 1105 34 Waiting: Center Upper: Plain2 Additional value to each paper type setting temp.. The sum at which or less, registration 1105 36 Waiting: Center Upper: M - Thick waiting starts.
Page 233 System Service Mode Low: 1st CPM [10 to 100 / 80 / 1 %/step] 1124 3 Sets the rate for CPM down. (Low Temp.) Low: 2nd CPM [10 to 100 / 60 / 1 %/step] 1124 4 The same function as -003, -005 Low: 3rd CPM [10 to 100 / 40 / 1 %/step] 1124 5...
Page 234 3. Appendix: SP Mode Tables 1124 23 High: 3rd CPM Down Time.: A6 [0 to 999 / 0 / 1 sec/step] Judging Interval [1 to 999 / 10 / 1 sec/step] 1124 24 For CPM down (Low temp.) Start Timing [1 to 999 / 10 / 1 sec/step] 1124 25 After motor driving start, CPM down judge starts in SP’s value sec later.
Page 235: Sp2-Xxx (Drum)
System Service Mode 1950 Fan Cooling Time Set Fusing Exit Fan [0 to 900 / 10 / 1 sec/step] 1950 1 Sets the duration of the fusing exit fun on waiting and abnormal condition. 1951 Fan start Time Set Fusing Exit Fan [0 to 900 / 60 / 1 sec/step] 1951 1 Sets the time before fan operates at startup.
Page 236 3. Appendix: SP Mode Tables ID sensor pattern [0 to 400 / 200 / 10 V/step] Adjusts the voltage applied to the charge roller for the ID sensor pattern (as part of 2001 2 charge-roller voltage correction). Setting the same value as “SP2-201-002” is preferable.
Page 237 System Service Mode 2105* LD Power Adjustment 2105 1 [60 to 140 / 100 / 0.1 %/step] 2109* Test Pattern Pattern Select This SP has the test patterns as below. None Independent Pattern (4dot) Vertical Line (1dot) Trimming Area Vertical Line (2dot) Hound’s Tooth Check (Horizontal) Horizontal Line (1dot) Hound’s Tooth Check (Vertical)
Page 238 3. Appendix: SP Mode Tables 2152 4 LD1 Area 3 [75 to 125 / 79.9 / 0.1 %/step] 2152 5 LD1 Area 4 [75 to 125 / 82.2 / 0.1 %/step] 2152 6 LD1 Area 5 [75 to 125 / 84.3 / 0.1 %/step] 2152 7 LD1 Area 6 [75 to 125 / 86.3 / 0.1 %/step] 2152 8 LD1 Area 7...
Page 239 System Service Mode 2152 30 LD1 Area 29 [75 to 125 / 96 / 0.1 %/step] 2152 31 LD1 Area 30 [75 to 125 / 94.8 / 0.1 %/step] 2152 32 LD1 Area 31 [75 to 125 / 93.5 / 0.1 %/step] 2152 33 LD2 Area 0 [75 to 125 / 100 / 0.1 %/step] 2152 34 LD2 Area 1...
Page 240 3. Appendix: SP Mode Tables 2152 56 LD2 Area 23 [75 to 125 / 100.7 / 0.1 %/step] 2152 57 LD2 Area 24 [75 to 125 / 100.5 / 0.1 %/step] 2152 58 LD2 Area 25 [75 to 125 / 100.2 / 0.1 %/step] 2152 59 LD2 Area 26 [75 to 125 / 99.8 / 0.1 %/step] 2152 60 LD2 Area 27...
Page 241 System Service Mode 2213 Copies After Toner Near End After “Toner Near End” detected, this value affects how many sheets are copied before “Toner End” will occur. 2213 1 [0= 50 sheets / 1= 20 sheets] 2220 Vsg / Vsp / Vsdp / Vt / Vtref Dilay 2220 1 Vsp 2220 2 Vsg 2220 3 Vsdp...
Page 242 3. Appendix: SP Mode Tables 2301 1 Thin: 1side: Image Area 2301 2 Thin: 1side: Lead Edge 2301 3 Thin: 1side: Trail Edge 2301 4 Thin: 2side: Image Area 2301 5 Thin: 2side: Lead Edge 2301 6 Thin: 2side: Trail Edge 2301 7 Plain: 1side: Image Area 2301 8 Plain: 1side: Lead Edge 2301 9 Plain: 1side: Trail Edge...
Page 243 System Service Mode Non Image Area: LL [0 to 30 / 10 / 1 A/step] 2301 26 Output current under low temperature condition. *Refer to SP1105-015 about the condition judge. Non Image Area: MM [0 to 30 / 13 / 1 A/step] 2301 27 Output current under normal temperature condition.
Page 244 3. Appendix: SP Mode Tables Initializes the developer and checks the TD sensor output (Vt). The machine mixes the developer for 2 minutes while reading and displaying the Vt value. The machine does 2802 1 not initialize the TD sensor output. If the machine has not been used for a long period, prints may have a dirty background.
Page 245 System Service Mode 2915* Polygon Motor Idling Time 2915 1 Idling Time ADJ [0 to 60 / 10 / 1 sec/step]] Adjusts before or after printing polygon motor 2915 2 Post Idling Time ADJ idling time. 2921* Toner Supply Mode [0: Normal 1 / 1: Normal 2 / 2: Fixed 1 / 3: Fixed 2] 2921 1 Selects the toner supply mode.
Page 246 3. Appendix: SP Mode Tables Adjusts Vts (the Vt value for new developer). The TD sensor output is adjusted to this 2926 1 value during the TD sensor initial setting process. 2927* ID Sensor Control [0 = No / 1 = Yes] Determines whether the ID sensor signal is referenced or not for the toner density control.
Page 247 System Service Mode 2933* ID Sensor Control Correction [0.5 to 3 / 1 / 0.1 /step] 2933 1 For Adjustment of ID sensor correction value. DO NOT use this SP in usual operations. 2934* ID Sensor PMW Setting 2934 1 Dilay [0 to 1023 / 200 / 1 /step] Upper Limit Correction [0 to 1023 / 100 / 1 /step]...
Page 248: Sp4-Xxx (Scanner)
3. Appendix: SP Mode Tables JobEnd / Interrupt 2995 3 Sets the condition at which ID sensor control takes place. 2996* Transfer Roller Cleaning [0 = No / 1 = Yes] Cleans or does not clean the transfer roller before each job. Select “1” if the backside of the paper becomes unclean when output.
Page 249 System Service Mode Adjusts the side-to-side registration for scanning in platen mode ( "Adjusting Copy 4011 1 Image Area" in the section "Replacement and Adjustment"). 4012* Scan Erase Margin: Scale [0 to 3.0 / 0.0 / 0.1 mm/step] 4012 1 Book: Leading Edge 4012 2 Book: Trailing Edge Adjusts the scanning margin.
Page 250 3. Appendix: SP Mode Tables 4016 7 BW 600x300 Simplex 4016 8 FC 600x600 Simplex 4016 9 BW 600x600 Simplex 4016 10 FC 600x200 Simplex Dust Check 4020* DF dust check function 4020 1 Dust Detect: ON / OFF [0= OFF or 1= ON / 0 ] Dust Detect: Lvl [0 to 8 / 4 / 1 /step] 4020 2...
Page 251 System Service Mode Gradation main scan B Gray pattern (3) Shading pattern None Thin line pattern Gradation sub scan (1) Scanned+Grid pattern Grid pattern (1) None Slant grid pattern Scanned+Color patch Gradation K Scanned+Slant Grid C None None Gray patch 16 (1) Gray scale 18 text Gray patch 16 (2) Gray scale 18 photo...
Page 252 3. Appendix: SP Mode Tables 4460 2 Background level [512 to 1535 / 932 / 1 /step] 4550 Scan Apli:Txt/Print 4551* Scan Application: Txt 4552* Scan Application: Txt Dropout 4553* Scan Application: Txt/Photo These SPs have the same lower level 4554* Scan Application: Photo settings as below.
Page 253 System Service Mode 4580* Fax Application: Txt/Chart 4581* Fax Application: Txt These SPs have mostly common lower 4582* Fax Application: Txt/Photo level settings as below. (“SP4581”,”4584”,”4585” don’t 4583* Fax Application: Photo have “-010”) 4584* Fax Application: Original 1 4585* Fax Application: Original 2 [0 to 15 / 8 / 1 /step] 005 MTF 0= (Off)
Page 254 3. Appendix: SP Mode Tables 4607* White Level Adjust 4607 1 Color 1200 [0 to 1024 / 784 / 1 digit/step] 4608* White Level Adjust 4608 1 [0 to 1024 / 784 / 1 digit/step] 4609* Gray Balance Set: R 4609 1 Book Scan [-512 to 511 / -89 / 1 digit/step]...
Page 255 System Service Mode 4624 1 Latest: G Color 600 4624 2 Latest: G Color 1200 [0 to 255 / 0 / 1 digit/step] 4624 1 Latest: BK E 4624 2 Latest: BK O 4625* Black Level Adj. Display 4625 1 Latest: B Color 600 [0 to 255 / 0 / 1 digit/step] 4625 2...
Page 256 3. Appendix: SP Mode Tables 4647 1 Power - ON [0 to 65535 / 0 / 1 /step] 4654* Black Level Adj. Display 4654 1 Last Correct Value: R Color 600 [0 to 255 / 0 / 1 digit/step] 4654 2 Last Correct Value: R Color1200 4655* Black Level Adj.
Page 257 System Service Mode 4663 1 Last Correct Value: B Color 600 [0 to 511 / 0 / 1 digit/step] 4663 2 Last Correct Value: B Color1200 4673* Black Level Adj. Display 4673 1 Factory Setting: R Color 600 [0 to 255 / 0 / 1 digit/step] 4673 2 Factory Setting: R Color1200 4674*...
Page 258 3. Appendix: SP Mode Tables 4682 1 Factory setting: B Color 600 [0 to 511 / 0 / 1 digit/step] 4682 2 Factory setting: B Color1200 4688* ADF Adjustment 4688 1 Density [50 to 150 / 100 / 1 %/step] 4690* White Level Peak Read: R 4690 1...
Page 259 System Service Mode 4694 1 G Color 600 4694 2 G Color1200 [0 to 1023 / 0 / 1 digit/step] 4694 3 BK E 4694 4 BK O 4695* Black Level Peak Read: B 4695 1 B Color 600 [0 to 1023 / 0 / 1 digit/step] 4695 2 B Color1200 4802*...
Page 260 3. Appendix: SP Mode Tables 4810 4 Last Correct Value Color 600 4810 5 Last Correct Value Color 1200 [0 to 4412 / 3152 / 1 digit/step] 4810 6 Last Correct Value Bk 4810 7 Factory Setting: Color 600 4810 8 Factory Setting: Color 1200 [0 to 4412 / 0 / 1 digit/step] 4810 9...
Page 261 System Service Mode 4813* LED White Level Adjust 4813 1 Color 600 [0 to 1023 / 784 / 1 digit/step] 4813 2 Color 1200 4813 3 [0 to 1023 / 540 / 1 digit/step] 4903* Filter Setting 4903 1 Ind Dot Erase: Text [0 to 7 / 0 / 1 digit/step] Independent Dot Erase 4903 2...
Page 262 3. Appendix: SP Mode Tables 4914 5 Option: Highlight [0 to 255 / 0 / 1 /step] 4914 6 Option: Middle [0 to 12 / 0 / 1 /step] 4914 7 Option: Shadow [0 to 255 / 0 / 1 /step] 4914 8 Option: IDmax [0 to 255 / 0 / 1 /step]...
Page 263: Sp5-Xxx (Mode)
System Service Mode SP5-XXX (Mode) 5024* mm/inch Display Selection Selects whether mm or inches are used in the display. • After selecting the number, you must turn the main power switch off and on. Europe/Asia model: [0: mm / 1: inch] American model: [0: mm / 1: inch] 5045* Accounting Counter...
Page 264 3. Appendix: SP Mode Tables RTB 11 (f/w ver 3.12) SP5-083-001 was newly added. 5066 PM Parts Display Displays or does not display the PM part button on the LCD. 001 PM Parts Display [0 or 1 / 0 / -] 0: Not display, 1: Display 5112* Non-Std.
Page 265 System Service Mode Mode Clear Opt. Counter 5120* [0=Yes / 1=Standby only / 2=No] Removal Specifies the condition to reset the copy job settings when the key counter is removed. • 0: Y = Yes: The settings are cleared when the counter is removed. •...
Page 266 3. Appendix: SP Mode Tables 5186* RK4: Setting [0 or 1 / 0] 5186 1 [1: Jam 0: None] in 10 sec after put the card out. 5188 Copy NV Version Displays the NVRAM version in the controller 001 Copy NV Version board.
Page 267 System Service Mode Set Time Adjusts the RTC (real time clock) time setting for the local time zone. Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.) DOM: +540 (Tokyo) 5302 NA :-300 (New York) EU :+ 60 (Paris) CH :+480 (Peking) TW :+480 (Taipei) AS :+480 (Hong Kong)
Page 268 3. Appendix: SP Mode Tables Rule Set (Start) Specifies the start setting for the summer time mode. There are 8 digits in this SP. For months 1 to 9, the "0" cannot be input in the first digit, so the eight-digit setting for -2 or -3 becomes a seven-digit setting. 1st and 2nd digits: The month.
Page 269 System Service Mode 200 SDK1 Unique ID 201 SDK1 Certification Method "SDK" is the "software development kit". 210 SDK2 Unique ID This data can be converted from SAS (VAS) when installed or uninstalled. 211 SDK2 Certification Method (DFU) 220 SDK3 Unique ID 221 SDK3 Certification Method Enables or disables the log-out confirmation option.
Page 270 3. Appendix: SP Mode Tables Password Null Not Permit This SP is referenced only when SP5411-4 is set to "1" (On). [0 to 1/0/1] 0: Password NULL not permitted. 1: Password NULL permitted. Detail Option Bit 0: Anonymous authorization [0: OFF 1: ON] *Only bit 0 is used.
Page 271 System Service Mode 5414 Access Mitigation Mitigation On/Off Switches on/off masking of continuously used IDs and passwords that are identical. [0 to 1/0/1] 0: Off 1: On Mitigation Time Sets the length of time for excluding continuous access for identical user IDs and passwords.
Page 272 3. Appendix: SP Mode Tables Monitor Interval Sets the processing time interval for referencing user ID and password information. [1 to 10/3/1 sec.] 5417 Access Attack Access Permissible Number Sets a limit on access attempts when an excessive number of attempts are detected for MFP features.
Page 273 System Service Mode Document Server Determines whether certification is required before a user can use the document server. [0 to 1/0/1] 0: On 1: Off Determines whether certification is required before a user can use the fax application. [0 to 1/0/1] 0: On 1: Off Scanner...
Page 274 3. Appendix: SP Mode Tables System Log Disp Determines whether an error code appears in the system log after a user authentication failure occurs. [0 to 1/0/1] 0: Off 1: On Panel Disp Determines whether an error code appears on the operation panel after a user authentication failure occurs.
Page 275 System Service Mode 001 SC Call 002 Service Parts Near End Call 003 Service Parts End Call [0 or 1 / 1 / -] 004 User Call 0: Off, 1: On 006 Communication Test Call 007 Machine Information Notice 008 Alarm Notice 010 Supply Automatic Ordering call [0 or 1 / 1 / -] 0: Off,1: On Supply Management Report...
Page 276 3. Appendix: SP Mode Tables 041 Keep History 042 History Period 051 Use Proxy 052 Proxy Server Name 053 Proxy Port 054 Proxy User Name 055 Proxy Password 056 Hosts Not Using Proxy 061 Accept cookie 071 Show URL Bar 072 Show Horizontal Scroll 081 Homepage 181 User Permit: Homepage...
Page 277 System Service Mode [Memory Clear] 5801 Before executing any of these SP codes, print an SMC Report. All Clear Initializes items SP5801-002 to -014 below. Turn the main power switch off and on after executing this SP. Engine Clears the engine settings. Clears the system settings.
Page 278 3. Appendix: SP Mode Tables R-FAX Initializes the job login ID, SmartNetMonitor for Admin, job history, and local storage file numbers. Clear DCS Setting Initializes the DCS (Delivery Control Service) settings. Clear VCS Setting Initializes the UCS (User Information Control Service) settings. Initializes the CCS (Certification and Charge-control Service) settings.
Page 279 System Service Mode Output Check 5804 "Output Check" in this chapter. 5810 SC Reset 001 Fusing SC Reset Resets SC of CE-Reset. 5811* Machine Serial Display "Machine No. Setting" in this section. 5812 Service Tel. No. Setting Service Sets the telephone number for a service representative. This number is printed on the Counter List, which can be printed with the user's "Counter"...
Page 280 3. Appendix: SP Mode Tables Use Proxy This SP setting determines if the proxy server is used when the machine communicates with the service center. Proxy Host This SP sets the address of the proxy server used for communication between embedded RCG-N and the gateway.
Page 281 System Service Mode CommLog Print Prints the communication log. 5824 NVRAM Upload 5824 1 "NVRAM Upload/Download" in this section. 5825 NVRAM Download 5825 1 "NVRAM Upload/Download" in this section. 5828 Network Setting IPv4 Address (Ethernet / Default: 0B16212C H (011.022.033.044) IEEE802.11) Subnet Mask (Ethernet / Default: 00000000 H (000.000.000.000)
Page 282 3. Appendix: SP Mode Tables Validates or invalidates the job spooling function for each protocol. 0: Validates 1: Invalidates bit0: LPR bit1: FTP 069 Job Spooling (Protocol) bit2: IPP bit3: SMB bit4: BMLinkS bit5: DIPRINT bit6: (Reserved) bit7: (Reserved)
Page 283 System Service Mode @Remote Protocol Cnt Represents whether each network function has been used or not. [0: Not used 1: Used] Function Function IPsec SMB print IPv6 WSD-Printer IEEE 802.1X WSD-Scanner Wireless LAN Scan to SMB Security Level Setting Scan to NCP AppleTalk Reserve DHCP...
Page 284 3. Appendix: SP Mode Tables 145 Active IPv6 Link Local Address Active IPv6 Stateless Address Active IPv6 Stateless Address These SPs are the IPv6 status addresses (1 to 5) referenced on the Ethernet or wireless LAN (802.11b) Active IPv6 Stateless Address in the format: "Status Address"...
Page 285 System Service Mode 240 Web Link 1 URL Default: URL1 241 Web Link 1 Visible [0: Invisible 1: Visible] 242 Web Link 2 Name Default: URL2 243 Web Link 2 URL Default: URL2 244 Web Link 2 Visible [0: Invisible 1: Visible] 249 DHCPv6 DUID 5832 Enter the SP number for the partition to initialize, then press “Execute”.
Page 286 3. Appendix: SP Mode Tables 072 Reduction for Copy B&W Text [0 to 3, 6 / 0 / 1 /step] Resolution conversion rate for stored document 073 Reduction for Copy B&W Other sent to the document server. Each value represents: 0: x1 1: x1/2 075 Reduction for Printer B&W...
Page 287 System Service Mode [000.000.000.000 to 255.255.255.255] Secondary srv IP address Default: 000.000.000.000 Normally, the value is determined automatically on CS I/O device registration. Only IP address designation is valid. Secondary srv scheme [Max 6 letter(s)] Normally, the value is determined automatically on CS I/O device registration. Secondary srv port number [1 to 65535 / 80 / 1 /step] Normally, the value is determined automatically on CS I/O device registration.
Page 288 3. Appendix: SP Mode Tables Reso: Print (Mono) [0 to 255 / 3 / 1 /step] The value affects the resolution applying to capturing a monochrome original read by Print application. See the list below. Normally, the value is determined automatically on CS I/O device registration. *When the resolution cannot be output for the machine specification limit, output is done by the nearest rate within the limitation.
Page 289 System Service Mode Reso: Scanner (Color) [0 to 255 / 4 / 1 /step] The value affects the resolution applying to capturing a colored original read by Scanner application. See the list below. Normally, the value is determined automatically on CS I/O device registration. *When the resolution cannot be output for the machine specification limit, output is done by the nearest rate within the limitation.
Page 290 3. Appendix: SP Mode Tables 141 All Addr Info Switch [0 or 1 / 0 / 1 /step] Stand-by Doc Max Number [10 to 10000 / 2000 / 1 /step] Sets how many stand-by documents sent to CS the device can hold. 5840 IEEE 802.11 [1 to 11 or 13 / 11 or 13 / 1 /step]...
Page 291 System Service Mode [00 to 11 / 00 / 1 binary] 00: Key #1 WEP Key Select 01: Key #2 (Reserved) 10: Key #3 (Reserved) 11: Key #4 (Reserved) Selects the WEP key. Fragment Thresh [256 to 2346 / 2346 / 1] Adjusts the fragment threshold for the IEEE802.11 card.
Page 292 Default: Bit SW 0000 0000 Log time stamp setting 0: Date/Hour/Minute/Second 1: Minute/Second/Msecond 5844 Transfer Rate Sets the speed for USB data transmission. [Full Speed] [Auto Change] Vendor ID Sets the vendor ID: Initial Setting: 0x05A Ricoh Company [0x0000 to 0xFFFF/1] DFU...
Page 293 System Service Mode Product ID Sets the product ID. [0x0000 to 0xFFFF/1] DFU Device Release Number Sets the device release number of the BCD (binary coded decimal) display. [0000 to 9999/1] DFU Enter as a decimal number. NCS converts the number to hexadecimal number recognized as the BCD.
Page 294 3. Appendix: SP Mode Tables Range: 000.000.000.000 to Server IP (Secondary) 255.255.255.255 Specifies the IP address assigned to the computer designated to function as the secondary delivery server of Scan Router. This SP allows only the setting of the IP address without reference to the DNS setting.
Page 295 System Service Mode Server Port Number (Primary) Specifies the port number of the primary delivery server. Server URL Path (Primary) Specifies the URL path of the primary delivery server. Server Scheme (Sec) Specifies the scheme of the secondary delivery server. Port Number (Sec) Specifies the port number of the secondary delivery server.
Page 296 3. Appendix: SP Mode Tables Maximum Entries [150 to 999 / 150 / 1 /step] Changes the maximum number of entries that UCS can handle. If a value smaller than the present value is set, the UCS managed data is cleared, and the data (excluding user code information) is displayed.
Page 297 System Service Mode Addr Book Migration (USB -> HDD) This SP moves the address book data from the SD card or flash ROM on the controller board to the HDD. You must cycle the machine off and on after executing this SP. 1.
Page 298 3. Appendix: SP Mode Tables Clears the LDAP address book information, except the 049 Initialize All LDAP Addr Book user code. Clears all directory information managed by UCS, including all user codes. 050 Initialize All Addr Book Turn the main power switch off and on after executing this SP.
Page 299 System Service Mode Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to numbers and defines the 064 Complexity Option 3 length of the password. [0 to 32 / 0 / 1 /step] Use this SP to set the conditions for password entry to access the local address book.
Page 300 3. Appendix: SP Mode Tables Web Service SP5848-1 sets the 4-bit switch assignment for the access control setting. Setting of 0001 5848 has no effect on access and delivery from Scan Router. ac: Access Control Access Ctrl: Repository (only Lower 4 Bits) Access Ctrl: U Directory (only Lower 4 bits) Access Ctrl: Log Fax (Lower 4...
Page 301 System Service Mode Specifies the transmit interval. [1 to 1000 / 1 / 1 hour/step] 216 Interval Time This SP is activated only when SP5848-217 is set to "2 (Transmit periodically)". Selects the transmit timing. [0 to 2 / 0 / 1/step] 217 Timing 0: No Transmit, 1: Transmit one by one 2: Transmit periodically...
Page 302 3. Appendix: SP Mode Tables [0 or 1 / 0 / 1/step] 002 Local Port 0: Disallow 1: Allow 5857 Save Debug Log ON/OFF 0: OFF, 1: ON Switches the debug log feature on and off. The debug log cannot be captured until this feature is switched on.
Page 303 System Service Mode Erase HDD Debug Data Erases all debug logs on the HDD Erase SD Card Debug Data Erases SD debug logs in the SD card. Turn off and on after executing this SP. Free Space on SD Card Displays the remaining space in the SD card.
Page 304 3. Appendix: SP Mode Tables Turns the save function on/off for SC codes generated by copier engine errors. 001 Engine SC Error [0 or 1 / 0 / 1/ step] 0: OFF, 1: ON Turns the save function on/off for SC codes generated by GW controller errors.
Page 305 System Service Mode Partial Mail Receive Timeout [1 to 168 / 72 / 1 hour/step] Sets the amount of time to wait before saving mail that breaks up during reception. The received mail is discarded if the remaining portion of the mail is not received during this prescribed time.
Page 306 3. Appendix: SP Mode Tables 5869 RAM Disk Setting Mail Function GWINIT 0: ON, 1: OFF Turns on or off the e-mail function. 5873 SD Card Appli Move This SP copies the application programs from the original 001 Move Exec SD card in SD card slot 3 to an SD card in SD card slot 2.
Page 307 System Service Mode [0: Disabled 1: Enabled] DocSvr Acc Ctrl *Reboot machine to confirm the setting. Function Default All access prohibition All access prohibition for user mode Print function prohibition Fax transmitting prohibition Scanner transmitting prohibition DL function prohibition Delete function prohibition Access prohibition for guest user DocSvr Format [0: Thumbnail / 1: Icon / 2: Detail]...
Page 308 3. Appendix: SP Mode Tables [SDK Apli Cnt Name] *CTL 5893 Displays the counter name of each SDK application. SDK-1 SDK-2 SDK-3 SDK-4 SDK-5 SDK-6 5894 External Counter Setting 001 Switch Charge Mode [0 to 2 / 0 / 1 /step] (DFU) 5907* Plug &...
Page 309 System Service Mode Device Setting The NIC and USB support features are built into the GW controller. Use this SP to enable 5985 and disable these features. In order to use the NIC and USB functions built into the controller board, these SP codes must be set to "1". [0 to 2 / 0 / 1 /step] 0: OFF, 1: ON, 2: ON: Limited When the "Function limitation"...
Page 310 3. Appendix: SP Mode Tables 007 NIB Summary 008 Capture Log 021 Copier User Program 022 Scanner SP 023 Scanner User Program 024 SDK/J Summary 025 SDK/J Application Info 026 Printer SP SP Text Mode 5992 This SP gives the SMC print text data to SD card inserted. 001 All (Data List) 002 SP (Mode Data List) 003 User Program...
Page 311: Sp6-Xxx (Peripherals)
System Service Mode 001 Engine Execution type SP (DFU) 5995 Factory Mode 001 - [0 to 1 / 0 / 1 STEP/step] (DFU) SP6-XXX (Peripherals) ADF Adjustment ( "DF Image Adjustment" in the "Adjusting Copy Image Area") 6006* NOTE: Available menus depend on the machine model and its configuration. Side-to-Side Regist Adjustment [–2.0 to +2.0 / 0.0 / 0.1 mm/step] Face...
Page 312 3. Appendix: SP Mode Tables Feed Motor Reverse [ON/OFF] Makes the paper transfer motor reverse-rotate to check ADF condition against operational load. 009 Feed Solenoid [ON/OFF] Makes the paper feed solenoid intermittent-drive to check ADF condition against operational load. 011 Inverter Solenoid [ON/OFF] Makes the inverter solenoid intermittent-drive to check ADF condition against operational load.
Page 313: Sp7-Xxx (Data Log)
System Service Mode 6910 ADF Adjustment Shading Time [0 to 90 / 60 / 1 Sec/step] Adjusts the interval used for the shading processing in the ARDF mode. Light and heat in the room may affect the scanner response. Reduce this setting if copy quality indicates that the white level is drifting during ARDF copy jobs.
Page 314 3. Appendix: SP Mode Tables Total Jam Counter including the number having been 002 Total Jam Counter reset. 7503* Total Original Jam [0 to 65535 / 0 / 1/step] 001 Original Jam Counter Displays the total number of original jams. Total Original Counter including the number having been 002 Total Original Counter reset.
Page 315 System Service Mode Paper Jam Location (Original) Displays the total number of original jams by location. These jams occur when the original does not activate the sensors. 7505 Note • Lag. Jam occurs when the paper remains at the sensor for longer than the prescribed time.
Page 316 3. Appendix: SP Mode Tables 001 Latest 002 Latest 1 Displays the copy jam history (the most recent 10 jams) Sample Display: 003 Latest 2 CODE:023 004 Latest 3 SIZE:05h 005 Latest 4 TOTAL:0000334 DATE: Mon Mar 15 11:44:50 2000 006 Latest 5 CODE is the SP7504-*** number (see above.) 007 Latest 6...
Page 317 System Service Mode 001 Latest 002 Latest 1 Displays the original jam history (the most recent 10 jams). Sample Display: 003 Latest 2 CODE:007 004 Latest 3 SIZE:05h 005 Latest 4 TOTAL:0000334 DATE: Mon Mar 15 11:44:50 2000 006 Latest 5 CODE is the SP7505*** number (see above.) 007 Latest 6 SIZE is the ASAP paper size code in hex.
Page 318 3. Appendix: SP Mode Tables [0 to 255 / 0 / 1 /step] 006 Distance 45k part Displays the PM distance Counter (45k) usage rate. [0 to 255 / 0 / 1 /step] 007 Distance 90k part Displays the PM distance Counter (90k) usage rate. 7804 PM Count Reset Paper...
Page 319 System Service Mode Total Memory size 7836 Displays the contents of the memory on the controller board. 7852* DF Glass Dust Check 001 Dust Detection Counter Displays each counter in the range of 0 to 65535. 002 Dust Detection Clear Counter Assert Info 7901 Records the location where a problem is detected in the program.
Page 320: Sp8-Xxx (Data Log 2)
3. Appendix: SP Mode Tables 006 Distance 45k Displays each of the PM distance Counter usage rate: the second last count 007 Distance 90k 7908 Before 3 PM Count 002 Sheets 45k part Displays each of the PM sheet Counter (90k): the third last count 003 Sheets 90k part 004 Distance (mm) 45k part...
Page 321 System Service Mode Refers to network applications such as Web Image Other applications Monitor. Utilities developed with the SDK (Software (external network Development Kit) will also be counted with this group in applications, for example) the future. The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the small LCDs of printers and faxes that also use these SPs.
Page 322 3. Appendix: SP Mode Tables Abbreviation What it means Full Bleed No Margins GenCopy Generation Copy Mode Get Print Counter. For jobs 10 pages or less, this counter does not count up. For jobs larger than 10 pages, this counter counts up by the number that is in excess of 10 (e.g., for an 11-page job, the counter counts up 11-10 =1) IFax...
Page 323 System Service Mode Abbreviation What it means PrtPGS Print Pages Red (Toner Remaining). Applies to the wide format model A2 only. This machine is under development and currently not available. Remote Communication Gate Resolution Service Code (Error SC code displayed) Scan Sim, Simplex Simplex, printing on 1 side.
Page 324 3. Appendix: SP Mode Tables 8 191 T:Total Scan PGS These SPs count the pages scanned by each 8 192 C:Total Scan PGS application that uses the scanner to scan images. 8 193 F:Total Scan PGS [0 to 99999999 / 0 / 1] 8 195 S:Total Scan PGS The L: counters work differently case by case.
Page 325 System Service Mode S:LSize Scan PGS [0 to 99999999 / 0 / 1] These SPs count the total number of large pages input with the scanner for scan jobs only. Large size paper (A3/DLT) scanned for fax transmission is not counted. 8 205 •...
Page 326 3. Appendix: SP Mode Tables 8 281 T:Scan PGS/TWAIN These SPs count the number of pages scanned using a TWAIN driver. These counters reveal how the TWAIN driver is used for delivery functions. [0 to 99999999 / 0 / 1] 8 285 S:Scan PGS/TWAIN •...
Page 327 System Service Mode 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other (Standard) 255 Other (Custom) 8 381 T:Total PrtPGS 8 382 C:Total PrtPGS These SPs count the number of pages printed by the customer.
Page 328 3. Appendix: SP Mode Tables All reports done in the service mode (service summaries, engine maintenance reports, etc.) Test prints for machine image adjustment. Error notification reports. Partially printed pages as the result of a copier jam. LSize PrtPGS [0 to 99999999 / 0 / 1] These SPs count pages printed on paper sizes A3/DLT and larger.
Page 329 System Service Mode L:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] The L: counters work differently case by case. Sometimes, they count jobs/pages 8 426 stored on the document server Sometimes, they include occasions when the user uses a file that is already on the document server.
Page 330 3. Appendix: SP Mode Tables 021 6in1+Magazine 022 8in1+Magazine 023 9in1+Magazine 024 16in1+Magazine • These counts (SP8-421 to SP8-427) are especially useful for customers who need to improve their compliance with ISO standards for the reduction of paper consumption. • Pages that are only partially printed with the n-Up functions are counted as 1 page. •...
Page 331 System Service Mode F:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 443 These SPs count by the number of the page classified by paper size. The page is printed by the fax application. P:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 444 These SPs count by the number of the page classified by paper size.
Page 332 3. Appendix: SP Mode Tables • These counters do not distinguish between LEF and SEF. PrtPGS/Ppr Tray [0 to 99999999 / 0 / 1] 8 451 These SPs count the number of sheets fed from each paper feed station. 001 Bypass Bypass Tray 002 Tray 1 Copier...
Page 333 System Service Mode C:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] 8 462 These SPs count by paper type the number pages printed by the copy application. F:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] 8 463 These SPs count by paper type the number pages printed by the fax application. P:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] 8 464...
Page 334 3. Appendix: SP Mode Tables 005 R16 006 GL/GL2 007 R55 008 RTIFF 009 PDF 010 PCL5e/5c 011 PCL XL 012 IPDL-C 013 BM-Links 014 Other 015 IPDS T:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 521 These SPs count by finishing mode the total number of pages printed by all applications.
Page 335 System Service Mode S:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 525 These SPs count by finishing mode the total number of pages printed by the Scanner application. L:PrtPGS/FIN [0 to 99999999 / 0 / 1] The L: counters work differently case by case. Sometimes, they count jobs/pages 8 526 stored on the document server Sometimes, they include occasions when the user uses a file that is already on the document server.
Page 336 3. Appendix: SP Mode Tables Staples 8 531 T:PrtBooks/FIN [0 to 99999999 / 0 / 1] 8 551 Printed by all applications. C:PrtBooks/FIN [0 to 99999999 / 0 / 1] 8 552 Printed by the printer application. P:PrtBooks/FIN [0 to 99999999 / 0 / 1] 8 554 Printed by the printer application.
Page 337 System Service Mode O:A Sheet Of Paper 8 567 Printed by Other application. 001 Total: Over A3/DLT 002 Total: Under A3/DLT 003 Duplex: Over A3/DLT 004 Duplex: Under A3/DLT T:Counter [0 to 99999999 / 0 / 1] This SP counts the total output broken down by color output, regardless of the 8 581 application used.
Page 338 3. Appendix: SP Mode Tables 8 606 L: Coverage Counter [0 to 99999999 / 0 / 1] 001 B/W 8 617 SDK Apli Counter 001 - 006 SDK-1 to -6 8 621 Func Use Counter 001 - 064 Function-001 to -064 T:FAX TX PGS [0 to 99999999 / 0 / 1] 8 631...
Page 339 System Service Mode F:IFAX TX PGS [0 to 99999999 / 0 / 1] 8 643 This SP counts by color mode the number of pages sent by Fax as fax images using I- Fax. 001 B/W • If a document has color and black-and-white pages mixed, the pages are counted separately as B/W or Color.
Page 340 3. Appendix: SP Mode Tables T:Deliv PGS/Svr [0 to 99999999 / 0 / 1] 8 661 These SPs count by color mode the total number of pages sent to a Scan Router server by both Scan and LS applications. S:Deliv PGS/Svr [0 to 99999999 / 0 / 1] 8 665 These SPs count by color mode the total number of pages sent to a Scan Router...
Page 341 System Service Mode 8 681 T:PCFAX TXPGS These SPs count the number of pages sent by PC Fax. These SPs are provided for the Fax application only, so the counts for SP8-681 and 8 683 F:PCFAX TXPGS SP8-683 are the same. [0 to 99999999 / 0 / 1] •...
Page 342 3. Appendix: SP Mode Tables 8 721 T:Deliv PGS/WSD 8 725 S:Deliv PGS/WSD [0 to 99999999 / 0 / 1] 8 731 T:Scan PGS/Media 8 735 S:Scan PGS/Media -001 B/W -002 Color RX PGS/Port [0 to 9999999/ 0 / 1] 8741 These SPs count the number of pages received by the physical port used to receive them.
Page 343 System Service Mode Toner Remain [0 to 100 / 0 / 1] This SP displays the percent of toner remaining for each color. This SP allows the user to check the toner supply at any time. 8 801 • This precise method of measuring remaining toner supply (1% steps) is better than other machines on the market that can only measure in increments of 10 (10% steps).
Page 344 3. Appendix: SP Mode Tables 031 5-7%: Bk 041 8-10%: Bk Cvr Cnt: 11-20% *BICU [0 to 99999999/ 0 / 1] 8 861 These SPs display the number of scanned sheets on which the coverage of each color is from 11% to 20%. 001 Bk Cvr Cnt: 21-30% *BICU...
Page 345 System Service Mode 001 Bk 8 921 Cvr Cnt/Total *BICU [0 to 2147483647 / 0 / 1] 001 Coverage(%): BK These SPs display the total coverage percentage of sheets output by the machine. [0 to 99999999 / 0 / 1] 011 Coverage/P: Bk These SPs display the total coverage pages output by the machine.
Page 346 3. Appendix: SP Mode Tables 8 961 Electricity Status [0 to 99999999 / 0 / 1] 001 Ctrl Standby Time 002 STR Time 003 Main Power Off Time 004 Reading and Printing Time 005 Printing Time 006 Reading Time 007 Eng Waiting Time 008 Low Pawer State Time 009 Silent State Time Admin.
Page 347: Sp-9Xxx (Etc)
System Service Mode SP-9XXX (Etc) 9001 Right Door Detect [0 to 1 / 0 ] 001 0: NOT SET 1: SET Selects the right door open/close SW ON/OFF 9901 Fusing Temperature Setting [0 to 99 / 17 / 1 mm/step ] 010 Heater Force OFF Timing Sets the forced the heater OFF time after paper- through.
Page 348 3. Appendix: SP Mode Tables 005 Added Temp: T5 [0 to 50 / 1 / 1 deg/step ] 006 Added Temp: T6 [0 to 50 / 5 / 1 deg/step ] 007 Added Temp: T7 [0 to 50 / 15 / 1 deg/step ] 008 Added Temp: T8 [0 to 50 / 10 / 1 deg/step ] 009 Added Temp: T9...
Page 349 System Service Mode 031 Added Temp: T31 [0 to 50 / 40 / 1 deg/step ] 032 Added Temp: T32 [0 to 50 / 20 / 1 deg/step ] 033 Added Temp: T33 [0 to 50 / 17 / 1 deg/step ] 034 Added Temp: T34 [0 to 50 / 5 / 1 deg/step ] 035 Added Temp: T35...
Page 350 3. Appendix: SP Mode Tables 014 Added Time: S14 [0 to 999 / 10 / 1 sec/step ] 015 Added Time: S15 [0 to 999 / 15 / 1 sec/step ] 016 Added Time: S16 [0 to 999 / 10 / 1 sec/step ] 017 Added Time: S17 [0 to 999 / 10 / 1 sec/step ] 018 Added Time: S18...
Page 351 System Service Mode 9948 Fusing Jam Detection [0 to 3 / 0 / 1/step ] Fusing jam succession occurring counter. A fusing jam is counted as +1. When paper ejection process is done normally, the counter will be reset. SC will occur when the counter become 3. Soft Start: Start 9960 Soft start parameter on system start-up...
Page 352 3. Appendix: SP Mode Tables Soft Start: Wait 9963 Soft start parameter on wait time 001 First duty [0 to 100 / 15 / 0.01 %/step ] 002 Duty step [0 to 100 / 5 / 0.01 %/step ] 003 Last duty [0 to 100 / 50 / 0.01 %/step ] 004 Repeat count [0 to 255 / 4 / 1/step ]...
Page 353: Input Check (Sp5-803)
System Service Mode Soft Start: Wait 9968 Soft start parameter on wait time 001 First duty [0 to 100 / 15 / 0.01 %/step ] 002 Duty step [0 to 100 / 5 / 0.01 %/step ] 003 Last duty [0 to 100 / 50 / 0.01 %/step ] 004 Repeat count [0 to 255 / 4 / 1/step ]...
Page 354 3. Appendix: SP Mode Tables Registration Sensor Paper detected Not detected Interchange Sensor Paper detected Not detected Front Safety SW – 24V Closed Open CTL Fan Lock Locked Not locked Fan Lock Locked Not locked Main Motor Lock Normal Abnormal PCU Set Not Set Key Card Set...
Page 355: Output Check (Sp5-804)
System Service Mode Num. Sensor/Switch Bit2 Bit1 Bit0 BCU Version Ver.1 Ver.2 Ver.3 Output Check (SP5-804) Conducting Output Check • To prevent mechanical or electrical damage, do not keep an electrical component on for a long time. 1. Select SP5-804. 2.
Page 356 3. Appendix: SP Mode Tables Num. Component P.P.: Image Transfer: + P.P.: Separation Voltage P.P.: Development P.P.: Charge P Sensor Anti-static LED Polygon Motor Duplex Motor CW Duplex Motor CCW Bypass Feed Clutch Bank1 Motor Bank2 Motor Bank1 Clutch Bank2 Clutch Scanner Lamp: Color 600 Scanner Lamp: Color 1200 Scanner Lamp: Bk...
Page 357: Printer Service Mode (Print Sp Tables)
System Service Mode Printer Service Mode (Print SP Tables) Service Mode Table 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 bit 2 bit 3 No I/O Timeout 0: Disable 1: Enable Enables/Disables MFP I/O Timeouts. Enabled: The MFP I/O Timeout setting will have no affect.
Page 358 3. Appendix: SP Mode Tables 002 Bit Switch 2 bit 0 bit 1 bit 2 Applying a collate Type Shift Collate Normal Collate A collation type (shift or normal) will be applied to all jobs that do not already have a 'Collate Type' configured.
Page 359 System Service Mode 003 Bit Switch 3 bit 0 bit 1 bit 2 [PCL5e/c]: Legacy HP compatibility 0: Disable 1: Enable Enabled: Uses the same left margin as older HP models such as HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A"...
Page 360 3. Appendix: SP Mode Tables 005 Bit Switch 5 bit 0 bit 1 Multiple copies if a paper size or type mismatch Disabled Enabled occurs (single (multiple) copy) If a paper size or type mismatch occurs during the printing of multiple copies, only a single copy is output by default.
Page 361 System Service Mode 1001 Bit Switch 006 Bit Switch 6 DFU 1001 Bit Switch 007 Bit Switch 7 DFU 1001 Bit Switch 008 Bit Switch 8 bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1003 Clear Setting...
Page 362: Sp Modes Related To Printer Controller
3. Appendix: SP Mode Tables 1110 Media Print Device Setting [0: Disabled 1: Enabled] Sets I/F (USB/SD device) Enabled/Disabled on the media print function. SP Modes Related to Printer Controller The following SP modes are located in the system SP mode. Refer to section 5.1 of the main unit service manual.
Page 363 System Service Mode Mode Number Function and [Setting] 1001* Scan NV Version Displays the scanner NV version. This shows as following: Function name _ Model name _ Version 1005* Erase Margin (Remote Creates an erase margin for all edges of the scanned Scan) Range from 0 to 5 image.
Page 364 3. Appendix: SP Mode Tables Number/Name Function and [Setting] Comp2: 5-95 [5 to 95 / 40 / 1/step] (High I- Qual) Comp3: 5-95 [5 to 95 / 65 / 1/step] (Low I- Qual) Comp4: 5-95 [5 to 95 / 80 / 1/step] (Highest I- Qual) Comp5:...
Page 365 System Service Mode For the settings of the image quality, see the copier SP-mode table.
Page 366 3. Appendix: SP Mode Tables...
Page 367: Appendix: Fax Troubleshooting Guide
4. Appendix: Fax Troubleshooting Guide Fax Error Codes • If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
Page 368 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Try adjusting the tx level and/or cable equalizer. • Replace the FCU. Modem training fails even G3 0-05 shifts down to 2400 bps. • Check for line problems. Cross reference See error code 0-04.
Page 369 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • The other end may have jammed, or run out of paper or memory space. • Try adjusting the tx level and/or cable equalizer The other end sent RTN or PIN settings.
Page 370 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Try adjusting the tx level and/or cable equalizer settings. CFR or FTT not detected after • The other end may have disconnected, or it may be 0-16 modem training in confidential defective;...
Page 371 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Defective remote terminal. The signal from the other end • Check for line noise or other line problems. was interrupted for more than 0-22 •...
Page 372 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action Polarity changed during • Check the line connection. 0-52 communication Retry communication. • FCU firmware or board defective. 0-55 FCU does not detect the SG3. • SG3 firmware or board defective. The stored message data 0-56 exceeds the capacity of the...
Page 373 Fax Error Codes Code Meaning Suggested Cause/Action • Check for line noise or other line problems. The called terminal detected 0-79 CI while waiting for a V.21 • If this error occurs, the called terminal falls back to T. signal. 30 mode.
Page 374 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • The receiving terminal restarted the control channel The control channel started because data reception in the primary channel was 0-87 after an unsuccessful primary not successful. channel. • This does not result in an error communication. The line was disconnected •...
Page 375 Fax Error Codes Code Meaning Suggested Cause/Action The machine resets itself • If this is frequent, update the ROM, or replace the 2-51 because of a fatal FCU. communication error Snd msg() in the manual task is • The user did the same operation many times, and this 2-53 an error because the mailbox gave too much load to the machine.
Page 376 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Check for a bad line or defective remote terminal. G3 ECM - facsimile data • Replace the FCU. frame not received within 18 s 6-05 of CFR, but there was no line •...
Page 377 Fax Error Codes Code Meaning Suggested Cause/Action • Incorrect initial setting for the SIP server. 13-18 SIP server access error • Defective SIP server. SIP authentication password • The input password for the authentication does not 13-24 error match the password registered in the SIP server. •...
Page 378 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Failed to access the SMTP server because the access is denied. • SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
Page 379 Fax Error Codes Code Meaning Suggested Cause/Action • The designated user does not exist. • The designated user does not exist on the SMTP User Not Found on SMTP 14-06 server. Server (551) • The designated address is not for use with direct SMTP sending.
Page 380 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • The transmitting a mail is interrupted via DCS due to the incorrect data. 14-15 Mail Data Error • Update the software because of the defective software. • When a mail is divided for the mail transmission and the division number of a mail are more than the Maximum Division Number specified number, the mail transmission is interrupted.
Page 381 Fax Error Codes Code Meaning Suggested Cause/Action • Operational error in normal mail sending or direct SMTP sending. Address designated in the 14-34 domain for SMTP sending • Check the address selected in the address book for does not exist SMTP sending.
Page 382 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action The DNS or POP3/IMAP4 server could not be found: • The IP address for DNS or POP3/IMAP4 server is not stored in the machine. 15-11 Connection Error • The DNS IP address is not registered. •...
Page 383 Fax Error Codes Code Meaning Suggested Cause/Action • Reception rejected because the transaction 15-41 SMTP Receive Error exceeded the limit for the “Auth. E-mail RX” setting. • The delivery destination address was specified with 15-42 Off Ramp Gateway Error Off Ramp Gateway OFF. •...
Page 384 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Could not find the Disposition line in the header of 15-73 MDN Status Error the Return Receipt, or there is a problem with the firmware. • Could not find the Original Message ID line in the 15-74 MDN Message ID Error header of the Return Receipt, or there is a problem...
Page 385 Fax Error Codes Code Meaning Suggested Cause/Action • Divide the original into more than one page. Original length exceeded the • Check the resolution used for scanning. Lower the 22-00 maximum scan length scan resolution if possible. • Add optional page memory. •...
Page 386: Ifax Troubleshooting
4. Appendix: Fax Troubleshooting Guide IFAX Troubleshooting • Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Action [Remarks] Route • Check that the LAN cable is connected to the 1.
Page 387 IFAX Troubleshooting Communication Item Action [Remarks] Route • Make sure that the machine can log into the e- mail server. 1. E-mail account on • Check that the account and password stored in the server the server are the same as in the machine. [Ask the administrator to check.] •...
Page 388 4. Appendix: Fax Troubleshooting Guide Communication Item Action [Remarks] Route • Use the “ping” command to contact the router. Between e-mail • Check that other devices connected to the Router settings server and internet router can sent data over the router. [Ask the administrator of the server to check.] •...
Page 389: Ip-Fax Troubleshooting
IP-Fax Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Cannot breach the firewall. Send by using Firewall/NAT is installed? another method (Fax, Internet Fax) Transmission sent manually?
Page 390: Cannot Send Via Voip Gateway
4. Appendix: Fax Troubleshooting Guide Cannot send via VoIP Gateway Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator. VoIP Gateway power switched on? Contact the network administrator.
Page 391 IP-Fax Troubleshooting Confirm the Alias of the remote fax. Number of specified Alias fax correct? Error Code: 13-14 Cannot breach the firewall. Send by using Firewall/NAT installed? another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. Gatekeeper installed correctly? Contact the network administrator.
Page 392: Ip-Fax Reception
Contact the network administrator. DNS server registered when host name specified on sender side? • The sender machine displays this error code if the sender fax is a Ricoh model. Request the system administrator to increase the bandwidth. Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side.
Page 393: Cannot Receive By Alias Fax Number
Contact the network administrator. Gatekeeper installed correctly? • The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? • The sender machine displays this error code when the sender fax is a Ricoh model.
Page 394 Request the sender to check the settings. User Parameter SW 34 Bit 0 Enable H.323 SW is set to on? • Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address.
Page 395: Appendix: Fax Service Program
5. Appendix: Fax Service Program System Service Mode SP1-XXX (Bit Switches) "p.193 "Bit Switches"" Mode No. Function System Switch Change the bit switches for system settings for the fax option 001 – 032 00 – 1F "p.193 "Bit Switches"") Ifax Switch Change the bit switches for internet fax settings for the fax option 001 –...
Page 396: Sp2-Xxx (Ram)
5. Appendix: Fax Service Program SP2-XXX (RAM) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. Memory Dump G3-1 Memory Dump Print out RAM data for the fax board. G3-1 NCU Parameters NCU parameter settings for the standard G3 board. 001 –...
Page 397: Sp4-Xxx (Rom Version)
System Service Mode IPFAX Port Settings H323 Port SIP Port RAS Port Gatekeeper port T.38 Port SIP Server Port IPFAX Protocol Select "H323" or "SIP". Priority FAX SW 001 – 032 00 – 1F SP4-XXX (ROM Version) Mode No. Function 002 –...
Page 398: Sp6-Xxx (Report)
5. Appendix: Fax Service Program Reset Bit SW (Except secure) Resets the bit switches and user parameters. Factory Setting Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory. Reset All Bit Switches Initializes all the current bit switch settings.
Page 399 System Service Mode All Files Print out Prints out all the user files in the SAF memory, including confidential messages. • Do not use this function, unless the customer is having trouble printing confidential messages or recovering files stored using the memory lock feature.
Page 400: Sp7-Xxx (Tests)
5. Appendix: Fax Service Program IP Protocol Dump List Prints the protocol dump list of all communications All Communications for the IP fax line. Prints the protocol dump list of the last 1 Communication communication for the IP fax line. SP7-XXX (Tests) These are the test modes for PTT approval.
Page 401: Bit Switches
Bit Switches Bit Switches • Do not adjust a bit switch or use a setting that is described as “Not used”, as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 402 5. Appendix: Fax Service Program e.g. 0000 (1) // 32 (2) V34 (3) // 288 (4) // 264 (5) // L0100 (6) 03 (7) 04 (8) (1): EQM value (Line quality data). A larger number means more errors. (2): Symbol rate (V.34 only) (3): Final modem type used (4): Starting data rate (for example, 288 means 28.8 kbps) (5): Final data rate...
Page 403 Bit Switches Not used Do not change the setting. System Switch 01 - Not used (Do not change the factory settings.) System Switch 02 [SP No. 1-101-003] FUNCTION COMMENTS 0-1 Not used Do not change these settings. Forced reset after transmission stall With this setting on, the machine resets itself 0: Off automatically if a transmission stalls and fails to complete...
Page 404 5. Appendix: Fax Service Program 00 - 99 hours (BCD). Length of time that RDS is temporarily switched on when bits This setting is only valid if bits 6 and 7 of System Switch 6 and 7 of System Switch 02 are 02 are set to “User selectable”.
Page 405 Bit Switches 0: Error reports will not be printed. Automatic error report printout 1: Error reports will be printed automatically after failed 0: Disabled 1: Enabled communications. Printing of the error code on the error report 1: Error codes are printed on the error reports. 0: No 1: Yes Not used Do not change this setting.
Page 406 5. Appendix: Fax Service Program On hook dial 0: On hook dial is disabled. 0: Disabled 1: Enabled Not used Do not change the factory settings. System Switch 0B - Not used (Do not change the factory settings.) System Switch 0C - Not used (Do not change the factory settings.) System Switch 0D - Not used (Do not change the factory settings.) System Switch 0E [SP No.
Page 407 Bit Switches Country/area code for functional settings (Hex) 00: France 11: USA 01: Germany 12: Asia 02: UK 13: Japan 03: Italy 14: Hong Kong 04: Austria 15: South Africa This country/area code determines the factory 05: Belgium 16: Australia settings of bit switches and RAM addresses.
Page 408 5. Appendix: Fax Service Program FUNCTION COMMENTS TTI printing position 0: Superimposed on the page Change this bit to 1 if the TTI overprints information that data the customer considers to be important (G3 transmissions). 1: Printed before the data leading edge 1-2 Not used Japan Only...
Page 409 Bit Switches Going into the Energy Saver mode 1: The machine will restart from the Energy Saver mode automatically quickly, because the +5V power supply is active even in 0: Enabled the Energy Saver mode. 1: Disabled 2-3 Not used Do not change these settings.
Page 410 5. Appendix: Fax Service Program Not used Do not change the settings. Scanner page-memory Expands the 4MB page-memory to 12MB, to improve expansion (On DRAM added) scanning possible range. 0: Not expanding This SW does not work without DRAM added. 1: Expanding 1: If the customer frequently wishes to transmit a form or Special Original mode...
Page 411 Bit Switches FUNCTION COMMENTS 0: When this switch is on and the journal history becomes full, the next report prints. If the journal history is not deleted, the next transmission cannot be received. This prevents overwriting communication records before the Communication after the Journal machine can print them.
Page 412: I-Fax Switches
5. Appendix: Fax Service Program FUNCTION COMMENTS Not used Do not change the settings. 0: When an original jams, or the SAF memory overflows Report printout after an original during scanning, a report will be printed. jam during SAF storage or if the Change this bit to “1”...
Page 413 Bit Switches 0: Not selected 1: Selected Reserved (B4) This function can keep a transmitting operation from a Reserved (A2) destination’s incapacity error for the size limitation. Reserved Reserved Not used Do not change the factory settings. I-fax Switch 01 [SP No. 1-102-002] FUNCTION COMMENTS Original Line Resolution of TX...
Page 414 5. Appendix: Fax Service Program mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to “1”), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters. Unlike G3 fax transmissions which can negotiate between sender and receiver to determine the setting, mail cannot negotiate between terminals;...
Page 415 Bit Switches Output from Attached Document at E-mail TX Error This setting determines whether only the first page or all pages of an e-mail attachment are printed at the sending station when a transmission error occurs. This allows the customer to see which documents have not reached their intended destinations if sent to the wrong e-mail addresses, for example.
Page 416 5. Appendix: Fax Service Program 5-6 Not Used Image Resolution of RX Text Mail This setting determines the image resolution of the received mail. 0: 200 x 200 1: 400 x 400 The “1” setting requires installation of the Function Upgrade Card in order to have enough SAF (Store and Forward) memory to receive images at 400 x 400 resolution.
Page 417 Bit Switches 2-7 Not Used I-fax Switch 05 [SP No. 1-102-006] FUNCTION COMMENTS Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal. For example: "1st destination + Total number of destinations: 9"...
Page 418 5. Appendix: Fax Service Program I-fax Switch 09 [SP No. 1-102-010] FUNCTION COMMENTS 0-3 Not used Do not change the settings This setting determines the number of retries when connection and transmission fails due to errors. 4-7 Restrict TX Retries 01-F (1-15 Hex) I-fax Switch 0A - Not used (do not change the settings) [SP No.
Page 419 Bit Switches Signature for Transmitted mail - Individual Settings Bit SW(5,4) (0,0): Not attached (0,1): Setting forbidden (0,1): Individual settings (Initial Setting) (0,1): Attached at all times Not used I-fax Switch 0E - Not used (do not change the settings) [SP No. 1-102-015] I-fax Switch 0F [SP No.
Page 420: Printer Switches
5. Appendix: Fax Service Program Printer Switches Printer Switch 00 [SP No. 1-103-001] FUNCTION COMMENTS 0: If a 2 page RX transmission is split, [*] is printed in the bottom right corner of the 1st page and only a [2] is printed in the upper right corner of the 2nd page.
Page 421 Bit Switches 1st paper feed station usage for fax printing 0: Enabled 1: Disabled 2nd paper feed station usage for fax printing 0: The paper feed station can be used to print fax 0: Enabled messages and reports. 1: Disabled 1: The specified paper feed station will not be used for 3rd paper feed station usage for printing fax messages and reports.
Page 422 5. Appendix: Fax Service Program Page separation threshold (with reduction disabled with switch 03-0 above). Page separation setting when sub For example, if this setting is set to "10", and A4 is the scan compression is forbidden selected paper size: 00-0F (0-15 mm: Hex) If the received document is 10 mm or less longer than A4, then the 10 mm are cut and only 1 page prints.
Page 423 Bit Switches FUNCTION COMMENTS Printing while a paper cassette is pulled out, when the Just Size Printing feature is enabled. Cross reference 0: Printing will not start 1: Printing will start if another Just size printing on/off – User switch 05, bit 5 cassette has a suitable size of paper, based on the paper size selection priority tables.
Page 424 5. Appendix: Fax Service Program 0: A paper size that has the same width as the Paper size selection priority received data is selected first. 0: Width 1: A paper size which has enough length to print all the received lines without reduction is selected 1: Length first.
Page 425: Communication Switches
Bit Switches Smoothing feature Bit 1: 0 Bit 0: 0 = Disabled (0, 0) (0, 1): Disable smoothing if the machine receives Bit 1: 0 Bit 0: 1 = Disabled halftone images from other manufacturers fax machines frequently. Bit 1: 1 Bit 0: 0 = Enabled Bit 1: 1 Bit 0: 1 = Not used This function is available only when the Duplex unit is Duplex-Print Setting...
Page 426 5. Appendix: Fax Service Program JBIG compression method: Reception Change the setting when communication problems occur 0: Only basic supported using JBIG compression. 1: Basic and optional both supported JBIG compression method: Transmission Change the setting when communication problems occur 0: Basic mode priority using JBIG compression.
Page 427 Bit Switches Maximum printable page length available The setting determined by these bits is informed to the Bit 7: 0 Bit 6: 0 = No limit transmitting terminal in the pre-message protocol Bit 7: 0 Bit 6: 1 = B4 (364 mm) exchange (in the DIS/NSF frames).
Page 428 5. Appendix: Fax Service Program Communication Switch 03 [SP No. 1-104-004] FUNCTION COMMENTS 00 - FF (Hex) times. Maximum number of page retransmissions in a G3 memory This setting is not used if ECM is switched on. transmission Default setting - 03(H) Communication Switch 04 [SP No.
Page 429 Bit Switches FUNCTION COMMENTS Adjusts the interval of the IP-fax dialing. The interval of IP-fax dialing is calculated by following 0-7 IP-Fax dial interval setting formula. [Interval time = specified value with this switch x 2 sec] Communication Switch 0A [SP No. 1-104-011] FUNCTION COMMENTS Point of resumption of memory...
Page 430 5. Appendix: Fax Service Program 00 to FF (Hex), unit = 4 kbytes (e.g., 06(H) = 24 kbytes) One page is about 24 kbytes. The machine refers to this setting before each fax The available memory threshold, reception. If the amount of remaining memory is below below which ringing detection this threshold, the machine cannot receive any fax (and therefore reception into...
Page 431 Bit Switches Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 [SP No. 1-104-021] FUNCTION COMMENTS 0: In immediate transmission, data scanned in inch format are transmitted without conversion. In memory transmission, data stored in the SAF memory in Inch-to-mm conversion during mm format are transmitted without conversion.
Page 432 5. Appendix: Fax Service Program SUB (password-locked data) reception Enabled/Disabled “Enabled” means SUB confidential transmission is switch acceptable on reception. 0: Disabled / 1: Enabled PWD (password) reception “Enabled” means PWD (password for SEP) is acceptable Enabled/Disabled switch on reception. 0: Disabled / 1: Enabled 3-4 Not used Do not change the settings.
Page 433: G3-1 Switches
Bit Switches FUNCTION COMMENTS If the PABX does not support V.8/V.34 protocol Extension access code (0 to 7) to procedure, set this bit to “1” to disable V.8. turn V.8 protocol On/Off Example: If “0” is the PSTN access code, set bit 0 to 1. 0: On When the machine detects “0”...
Page 434 5. Appendix: Fax Service Program Monitor speaker during memory 1: The monitor speaker is enabled during memory transmission transmission. 0: Disabled 1: Enabled 3-5 Not used Do not change the settings. Private G3 FAX line enabled/ This function is used in the situation that one fax is disabled switch connected to the other directly without switching equipment.
Page 435 Bit Switches Short preamble Refer to Appendix B in the Group 3 Facsimile Manual for details about Short Preamble. 0: Disabled 1: Enabled G3 Switch 03 [SP No. 1-105-004] FUNCTION COMMENTS DIS detection number 0: The machine will hang up if it receives the same DIS (Echo countermeasure) frame twice.
Page 436 5. Appendix: Fax Service Program Modem rate used for the next 1: The machine’s tx modem rate will fall back before page after receiving a negative sending the next page if a negative code is received. This code (RTN or PIN) bit is ignored if ECM is being used.
Page 437 Bit Switches Initial Tx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k These bits set the initial starting modem rate for 12.0k transmission. Use the dedicated transmission parameters if you need 14.4k to change this for specific receivers. 16.8k If a modem rate 14.4 kbps or slower is selected, V.8 protocol should be disabled manually.
Page 438 5. Appendix: Fax Service Program Initial Rx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k • These bits set the initial starting modem rate for reception. 12.0k • Use a lower setting if high speeds pose 14.4k problems during reception.
Page 439 Bit Switches Modem types available for reception Bit 7 Bit 6 Bit 5 Bit 4 Setting V.27ter • The setting of these bits is used to inform the V.27ter, V. transmitting terminal of the available modem type for the machine in receive mode. V.27ter, V.
Page 440 5. Appendix: Fax Service Program Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. PSTN cable equalizer Also, try using the cable equalizer if one or more (rx mode: Internal) of the following symptoms occurs.
Page 441 Bit Switches Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. ISDN cable equalizer Use the dedicated transmission parameters for (tx mode: Internal) specific receivers. Bit 1: 0, Bit 0: 0 = None Also, try using the cable equalizer if one or more of the following symptoms occurs.
Page 442 5. Appendix: Fax Service Program Maximum allowable carrier drop during image data reception (ms) Bit 1: 0, Bit 0: 0 = 200 These bits set the acceptable modem carrier drop time. Bit 1: 0, Bit 0: 1 = 400 Try using a longer setting if error code 0-22 is frequent. Bit 1: 1, Bit 0: 0 = 800 Bit 1: 1, Bit 0: 1 = Reserved Select cancellation of high-speed...
Page 443 Bit Switches DTMF/DP fixed detection method selection for remote switching • Bit4: 0 / Bit5: 0 = Simultaneous detection of Sets the signal from the handset as DTMF+PSTN external line choice a trigger for remote switching • Bit4: 0 / Bit5: 1 = DTMF fixed •...
Page 444: Ip Fax Switches
5. Appendix: Fax Service Program Sidaa manual calibration setting 1: manually calibrates for communication with a line, 0: Off whose current change occurs such as an optical fiber line. 1: On 5-7 Not used Do not change the settings. IP Fax Switches IP Fax Switch 00 [SP No.
Page 445 Bit Switches When "0" is selected, fax data is received without checking the telephone number. IP Fax received telephone number When "1" is selected, fax data is received only confirmation when confirming that the telephone number from 0: No confirmation, the sender matches the registered telephone 1: Confirmation number in this machine.
Page 446 5. Appendix: Fax Service Program When "0" is selected, the bit signal reverse method is decided by the maker code. IP Fax bit signal reverse setting When "1" is selected, the bit signal reverse method 0: Maker code setting is decided by the internal bit switch. 1: Internal bit switch setting (When communicating between IP Fax devices, LSB first is selected.)
Page 447 Bit Switches Switching between G3 standard and G3 non standard Enables/disables switching between G3 standard 0: Enable switching and G3 non-standard. 1: G3 standard only Not used. Do not change this setting. ECM frame size selection at transmitting Selects the ECM frame size for sending. 0: 256byte, 1: 64byte DIS detection times for echo prevention Sets the number of times for DIS to detect echoes.
Page 448 5. Appendix: Fax Service Program Modem bit rate setting for transmission Sets the modem bit rate for transmission. The default is "0110" (14.4K bps). Bit 4 Bit 3 Bit 2 Bit 1 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps Not Used...
Page 449 Bit Switches FUNCTION COMMENTS Modem bit rate setting for reception Sets the modem bit rate for reception. The default is "0110" (14.4K bps). Bit 3 Bit 2 Bit 1 Bit 0 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps Not Used Not Used...
Page 450 5. Appendix: Fax Service Program Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33 (invalid) V27ter, V29, V17 Not Used *V34 is not supported for IP-Fax communication.
Page 451 Bit Switches Not used Do not change these settings. IP Fax Switch 08 [SP No. 1-111-009] FUNCTION COMMENTS T1 timer adjustment Adjusts the T1 timer. The default is "00" (35 seconds). Bit 1: 0, Bit 0: 0 = 35 sec Bit 1: 0, Bit 0: 1 = 40 sec Bit 1: 1, Bit 0: 0 = 50 sec Bit 1: 1, Bit 0: 1 = 60 sec...
Page 452 5. Appendix: Fax Service Program Setting the way to choose the method with which FAX data communication is Sets selection way of network I/F method done Automatic setting (1) means negotiating with call 0: The same method as the call connection before determining IPv4 or IPv6.
Page 453: Ncu Parameters
NCU Parameters NCU Parameters • The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-101), but some can be changed using NCU Parameter programming (SP2-103);...
Page 454 5. Appendix: Fax Service Program Address Function Country/Area code for NCU parameters Use the Hex value to program the country/area code directly into this address, or use the decimal value to program it using SP2-103-001 Country Decimal Country Decimal /Area /Area France Germany...
Page 455 NCU Parameters Address Function Unit Remarks 680501 Line current detection time Line current detection is disabled. 680502 Line current wait time 20 ms Line current is not detected if 680503 Line current drop detect time 680501 contains FF. PSTN dial tone frequency upper limit 680504 If both addresses contain (high byte)
Page 456 5. Appendix: Fax Service Program Address Function Unit Remarks PSTN busy tone frequency upper limit 680513 If both addresses contain (high byte) Hz (BCD) FF(H), tone detection is PSTN busy tone frequency upper limit disabled. 680514 (low byte) PSTN busy tone frequency lower limit 680515 If both addresses contain (high byte)
Page 457 NCU Parameters Address Function Unit Remarks PABX detection time for silent period 680524 20 ms If both addresses contain after ringback tone detected (LOW) FF(H), tone detection is PABX detection time for silent period disabled. 680525 20 ms after ringback tone detected (HIGH) PABX busy tone frequency upper limit 680526 If both addresses contain...
Page 458 5. Appendix: Fax Service Program Address Function Unit Remarks Busy tone signal state time tolerance for all ranges, and number of cycles required for detection (a setting of 4 cycles means that ON-OFF-ON or OFF-ON-OFF must be detected twice). Tolerance (±) Bit 1: 0, Bit 0: 0 = 75% Bits 2 and 3 must always be kept at 0.
Page 459 NCU Parameters Address Function Unit Remarks Country dial tone upper frequency limit 68053F If both addresses contain (HIGH) FF(H), tone detection is Country dial tone upper frequency limit disabled. 680540 (LOW) Hz (BCD) Country dial tone lower frequency limit 680541 If both addresses contain (HIGH) FF(H), tone detection is...
Page 460 5. Appendix: Fax Service Program Address Function Unit Remarks See Note 3 and 8. Minimum pause between dialed digits 68054E SP2-103-016 (parameter (pulse dial mode) 15). 20 ms Time waited when a pause is entered SP2-103-017 (parameter 68054F at the operation panel 16).
Page 461 NCU Parameters Address Function Unit Remarks 68055B International dial access code (High) For a code of 100: 68055B - F1 68055C International dial access code (Low) 68055C - 00 This time is waited for each pause input after the PSTN access code.
Page 462 5. Appendix: Fax Service Program Address Function Unit Remarks Acceptable ringing signal frequency: SP2-103-003 (parameter 680572 range 1, upper limit 02). Acceptable ringing signal frequency: SP2-103-004 (parameter 680573 range 1, lower limit 03). 1000/ N (Hz). Acceptable ringing signal frequency: SP2-103-005 (parameter 680574 range 2, upper limit...
Page 463 NCU Parameters Address Function Unit Remarks Bits 0 and 1 - Handset off-hook detection time Bit 1:0, Bit 0: 0 = 200 ms Bit 1:0, Bit 0: 1 = 800 ms Other Not used Bits 2 and 3 - Handset on-hook detection time 680582 Bit 3: 0, Bit 2: 0 = 200 ms Bit 3: 0, Bit 2: 1 = 800 ms...
Page 464 5. Appendix: Fax Service Program Address Function Unit Remarks 6805AB CNG on time 20 ms Factory setting: 500 ms 6805AC CNG off time 20 ms Factory setting: 3000 ms The data is coded in the Number of CNG cycles required for 6805AD same way as address detection...
Page 465 NCU Parameters Address Function Unit Remarks Modem turn-on level (incoming signal -37-0.5N 6805BD detection level) (dBm) 6805BE to Not used Do not change the settings. 6805C6 Bits 0 to 3 – Not used 6805C7 Bit 4 = V.34 protocol dump 0: Simple, 1: Detailed (default) Bits 5 to 7 –...
Page 466 5. Appendix: Fax Service Program 1. If a setting is not required, store FF in the address. 2. Italy and Belgium only RAM address 68055E: the lower four bits have the following meaning. Bit 2 - 1: International dial tone cadence detection enabled (Belgium) Bit 1 - Not used Bit 0 - 1: PSTN dial tone cadence detection enabled (Italy) If bit 0 or bit 2 is set to 1, the functions of the following RAM addresses are changed.
Page 467: Dedicated Transmission Parameters
Dedicated Transmission Parameters Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
Page 468 5. Appendix: Fax Service Program ITU-T T1 time (for PSTN G3 mode) If the connection time to a particular terminal is longer than the NCU parameter setting, adjust this byte. The T1 time is the value stored in this byte (in hex code), multiplied by 1 second. Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used.
Page 469 Dedicated Transmission Parameters Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange when calling the number stored in this Quick/Speed Dial. Cable equalizer Also, try using the cable equalizer if one or more of the following Bit 7: 0, Bit 6: 0, Bit 5: 0 = None symptoms occurs.
Page 470 5. Appendix: Fax Service Program Initial Tx modem rate Bit3 Bit2 Bit1 Bit0 Not used 2400 If training with a particular remote terminal always takes too long, the initial modem rate 4800 may be too high. Reduce the initial Tx modem rate using these bits.
Page 471 Dedicated Transmission Parameters If transmissions to a specific destination always end at a V.8 protocol lower modem rate (14,400 bps or lower), disable V.8 protocol so as not to use V.34 protocol. 0: Off 0: V.34 communication will not be possible. 1: Disabled If the setting is "Disabled", the bit switch setting is used.
Page 472 5. Appendix: Fax Service Program MH Compression mode for e-mail attachments Switches MH compression on and off for files attached to e- 0: Off mails for sending. 1: On MR Compression mode for e-mail attachments Switches MR compression on and off for files attached to e- 0: Off mails for sending.
Page 473 Dedicated Transmission Parameters Original width of e-mail attachment: A3 Sets the original width of the e-mail attachment as A3. 0: Off 1: On Not used Do not change these settings. Designates the bits to reference for original size of The "0" selection (default) references the settings for Bits 00, e-mail attachments 01, 02 above.
Page 474 5. Appendix: Fax Service Program Designates the bits to reference for original size of The "0" selection (default) references the settings for Bits 00, e-mail attachments 01, 02, 04 above. The "1" selection ignores the selections 0: Registered (Bit 0 to 6) of Bits 00, 01, 02, 04.

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S-c5 D128

Ricoh D127 Field Service Manual

Table of Contents

Table of Contents

1 Appendix: Specifications

Specifications

Supported Paper Sizes

2 Appendix: Preventive Maintenance Tables

Maintenance Tables

3 Appendix: SP Mode Tables

System Service Mode

4 Appendix: Fax Troubleshooting Guide

Fax Error Codes

IFAX Troubleshooting

IP-Fax Troubleshooting

5 Appendix: Fax Service Program

System Service Mode

Bit Switches

Quick Links

Chapters

Troubleshooting

Related Manuals for Ricoh D127

Summary of Contents for Ricoh D127