When Stored Files Cannot Be Edited; When The Network Delivery Function Cannot Be Used; When S/Mime Cannot Be Used - Ricoh pro c900s Operating Instructions Manual

3. Troubleshooting When Using the Scanner Function

When Stored Files Cannot Be Edited

This section describes likely causes of and possible solutions for editing stored files.
Problem
Stored files cannot be
deleted. File names and
passwords cannot be
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changed. Files cannot be
redelivered.

When the Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the network delivery function problems.
Problem
Cannot use the network
delivery function.
Cannot use the network
delivery function.

When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem
If multiple destinations are
selected for the broadcasting
sequence, the data is sent
twice.
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Cause
File permissions have been
applied using the available
extended security function.
Cause
The delivery software may be
an old version or a security
setting may be specified.
The network delivery function
setting is not correct.
Cause
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Solution
Contact the administrator.
Solution
Contact the administrator.
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner", General Settings
Guide.
Solution
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.