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HP Envy 17 Series Maintenance And Service Manual

(model numbers 17-s100 through 17-s199 and 17-s000 through 17-s099)
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HP Envy Notebook 17 (model numbers 17-
s100 through 17-s199 and 17-s000 through
17-s099)
Maintenance and Service Guide

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Summary of Contents for HP Envy 17 Series

  • Page 1 HP Envy Notebook 17 (model numbers 17- s100 through 17-s199 and 17-s000 through 17-s099) Maintenance and Service Guide...
  • Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corportation in the United States and/or other countries.
  • Page 3 HP Confidential Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 HP Confidential Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Right side ................................6 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons and speakers ........................10 Keys ..............................11 Bottom ................................. 12 Labels ...................................
  • Page 6 Determining the BIOS version ......................57 Downloading a BIOS update ......................58 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 59 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............59 9 Specifications .............................. 61 Computer specifications ............................61 10 Backing up, restoring, and recovering ......................
  • Page 7 Removing the HP Recovery partition (select products only) ......... 68 11 Power cord set requirements ........................69 Requirements for all countries ..........................69 Requirements for specific countries and regions ....................69 12 Recycling ..............................71 Index ................................72...
  • Page 8 viii...

  • Page 9: Product Description

    HP Confidential Product description Category Description HP Envy Notebook 17 HP Envy Notebook 17 (model numbers 17-s100 (model numbers 17-s000 through 17-s199) through 17-s099) Product Name HP Envy Notebook 17 √ (model numbers 17-s100 through 17-s199) HP Envy Notebook 17 √...
  • Page 10 HP Confidential Category Description HP Envy Notebook 17 HP Envy Notebook 17 (model numbers 17-s100 (model numbers 17-s000 through 17-s199) through 17-s099) Graphics (continued) Switchable discrete graphics: √ √ NVIDIA N16S-GT (GeForce 940M) with up to 4096-MB or 2048-MB of dedicated video memory (256MB×16 DDR3 900MHz ×...
  • Page 11 SuperMulti Support for zero power optical drive Support for M-disc External USB SATA, optical drive Audio and video HP TrueVision HD: HD camera √ √ (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone...
  • Page 12 Taps enabled by default Supports modern trackpad gestures Stylus writing support Battery requirements 4-cell, 41-WHr, 2.8-AHr, Li- √ √ ion battery Power requirements 65-W, HP Smart, non-PFC, 4.5- √ √ 45-W, HP Smart, non-PFC, non- slim Chapter 1 Product description...
  • Page 13 HP Confidential Category Description HP Envy Notebook 17 HP Envy Notebook 17 (model numbers 17-s100 (model numbers 17-s000 through 17-s199) through 17-s099) Security Security Lock √ √ Operating system Preinstalled: Windows 10 and √ √ Windows 10 Home High End ML...

  • Page 14: External Component Identification

    HP Confidential External component identification Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

  • Page 15: Display

    HP Confidential NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

  • Page 16: Top

    HP Confidential TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 17: Lights

    HP Confidential Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Buttons And Speakers

    HP Confidential Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    HP Confidential Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Bottom

    HP Confidential Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21 HP Confidential Component Serial number Product number Warranty period Model number (select products only) Component Model name (select products only) Product number Serial Number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 22: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
  • Page 23 HP Confidential Item Component Spare part number Display assembly NOTE: The display assembly is spared only at the subcomponent level. For display assembly subcomponent spare part information, see Display assembly subcomponents on page Keyboard/top cover with backlight (includes backlight cable and keyboard cable)
  • Page 24 HP Confidential Item Component Spare part number Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 835869-601 6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and the Window 10 operating system Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,...
  • Page 25 HP Confidential Item Component Spare part number 1-TB, 7200-rpm, SATA, 9.5-mm 766644-005 For use on all computer models: 2-TB, 5400-rpm, SATA, 9.5-mm 801808-005 1-TB, 5400-rpm, SATA, 9.5-mm 778192-005 1-TB, 5400-rpm, 8-GB hybrid, 9.5-mm 731999-005 (19) Hard drive brackets (2; included in the Hard Drive Hardware Kit, spare part number 809296-001) (20) DVD±RW Double-Layer SuperMulti Drive...

  • Page 26: Display Assembly Subcomponents

    HP Confidential Display assembly subcomponents Item Component Spare part number Display panel assembly: 17.3-in, Antiglare, FHD+, TouchScreen 835868-001 17.3-in, Antiglare, FHD+, non-TouchScreen 846890-001 Webcam/microphone module (includes double-sided adhesive) 810961-001 Display panel cable (includes TouchScreen board cable and webcam/microphone module cable):...

  • Page 27: Miscellaneous Parts

    HP Confidential Miscellaneous parts Component Spare part number AC adapter: 65-W, HP Smart, non-PFC, 4.5-mm 710412-001 45-W, HP Smart, non-PFC, non-slim 741727-001 Power cord: C5 receptacle, 1.0-m power cord for use only on computer models with model numbers 17-s100 through...

  • Page 28: Removal And Replacement Procedures Preliminary Requirements

    HP Confidential Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 29: Drive Handling

    HP Confidential Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 30: Packaging And Transporting Guidelines

    HP Confidential Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube...
  • Page 31 HP Confidential Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 32: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 33: Optical Drive

    HP Confidential Rotate the battery upward (3), and then remove the battery from the computer (4). Reverse this procedure to install the battery. Optical drive Description Spare part number Optical drive (DVD±RW Double-Layer SuperMulti) 809304-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 34 HP Confidential Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Bottom Cover

    HP Confidential Bottom cover Description Spare part number Bottom cover 843589-001 Bottom cover hinge caps (includes left and right caps) 809312-001 Rubber Kit (includes bottom cover screw covers) 809314-001 Keyboard/top cover with backlight (includes backlight cable and keyboard cable) For use in Canada...
  • Page 37 HP Confidential Remove the hinge covers (2). Remove the two screw covers (1). Remove the two Phillips PM2.5×6.5 screws (2). Remove the two Phillips PM2.0×2.0 broad head screws from the optical drive bay (3). Component replacement procedures...
  • Page 38 HP Confidential Remove the seventeen Phillips PM screws that secure the top cover to the computer. CAUTION: To avoid damaging the bottom cover, do not apply force to the bottom cover near the optical drive bay. Use a case utility tool to disengage the bottom cover from the computer. Work around the edges on all sides of the computer.

  • Page 39: Hard Drive

    HP Confidential Hard drive NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets and the hard drive cable are included in the Hard Drive Hardware Kit, spare part number 809296-001.
  • Page 40 HP Confidential Remove the hard drive (2). If it is necessary to disassemble the hard drive, detach the hard drive cable (1) from the hard drive. Remove the brackets from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive.

  • Page 41: Wlan Module

    HP Confidential WLAN module Description Spare part number Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 HP Confidential Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 43: Rtc Battery

    HP Confidential RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Memory Module

    HP Confidential Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Fan

    HP Confidential NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number Fan (includes cable) 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer.
  • Page 46 HP Confidential Remove the fan (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Optical Drive Cable

    HP Confidential Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 810928-001. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: System Board

    HP Confidential System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number For use only on computer models with model numbers 17-s100 through 17-s199: Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-...
  • Page 49 HP Confidential Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 50 HP Confidential Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board (2) until the USB/audio board cable and connector are accessible. Disconnect the USB/audio board cable from the connector under the system board. See...

  • Page 51: Heat Sink

    HP Confidential Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with dedicated video memory 806827-001 For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core...
  • Page 52 HP Confidential Remove the heat sink (2). For computer models equipped with a graphics subsystem with UMA memory, in the order indicated on the screws, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
  • Page 53 HP Confidential Thermal paste is used on the processor (1) and the heat sink component (2) that services it. Reverse this procedure to reassemble and install the heat sink. Component replacement procedures...

  • Page 54: Usb/Audio Board

    HP Confidential USB/audio board Description Spare part number USB/audio board (includes cable) 844489-001 USB/audio board cable 844490-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Speakers

    HP Confidential Reverse this procedure to install the USB/audio board. Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809316-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Power Button Board

    HP Confidential Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 809310-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Power Connector Cable

    HP Confidential Power connector cable Description Spare part number Power connector cable 809295-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Touchpad

    HP Confidential TouchPad Description Spare part number TouchPad board (includes TouchPad front and rear brackets and TouchPad cable) 811552-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Display Assembly

    HP Confidential Lift the rear edge of the TouchPad and the rear bracket, and then remove them (3). NOTE: When installing the TouchPad, note that the metal protrusion that extends from the TouchPad is installed under the keyboard shield (4).
  • Page 60 HP Confidential Separate the computer (3) from the display assembly. If it is necessary to replace the display back cover or any of the display assembly internal components: NOTE: When replacing the display back cover, be sure that the display hinges and antenna are removed from the defective display back cover and installed in the replacement display back cover.
  • Page 61 HP Confidential Remove the display back cover. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. Detach the webcam/microphone module (2) from the display panel assembly. (The webcam/ microphone module is attached to the display panel assembly with double-sided adhesive.) Remove the webcam/microphone module.
  • Page 62 HP Confidential Release the display panel cable (5) from the display panel. (The display panel cable is attached to the display panel with double-sided adhesive.) The display panel cable includes the TouchScreen board cable and the webcam/microphone module cable and is available using spare part numbers 809294-001 (for use on computer models equipped with a TouchScreen display) and 847874-001 (for use on computer models equipped with a non-TouchScreen display).
  • Page 63 HP Confidential Remove the display hinges (2). The display hinges are available using spare part number 809299-001. If it is necessary to replace the antenna: Remove the display back cover. Release the antenna cables from the retention clips (1) and routing channel built into the top and right edges of the display back cover.
  • Page 64 HP Confidential Reverse this procedure to reassemble and install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 66: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 67: Using Hp Pc Hardware Diagnostics (Uefi)

    HP Confidential Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 68 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 69: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 70 HP Confidential Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 71: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 72: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 73: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 74: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 75: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 76: Removing The Hp Recovery Partition (Select Products Only)

    HP Confidential Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 77: 11 Power Cord Set Requirements

    HP Confidential 11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 78 HP Confidential Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 79: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 80: Index

    23 spare part number 17, 28 removing 54 esc key, identifying 11 buttons HP PC Hardware Diagnostics (UEFI) left TouchPad 8 using 59 power 10 HP Recovery Manager right TouchPad 8 correcting boot problems 67...
  • Page 81 48 system 65 service 12 spare part number 16 USB flash drive 66 wireless certification 13 power button, identifying 10 using HP Recovery media 64 WLAN 13 power connector cable recovery media latch, battery release 12 removing 49 creating 63...
  • Page 82 Rubber Kit, spare part number 17, 19, 28 USB 3.0 port, identifying 6 rubber screw covers USB/audio board spare part number 17, 28 removing 46 spare part number 16, 46 USB/audio board cable screw covers spare part number 16, 46 spare part number 17, 28 Screw Kit, spare part number 19 security cable slot, identifying 6...

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