Illustrated Parts Catalog; Service Label - HP ENVY x360 Maintenance And Service Manual

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Illustrated parts catalog

Service label

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT:
the computer, inside the battery bay, under the service door, or on the back of the display.
● Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item
(1)
(2)
(3)
(4)
Component
(1)
10 Chapter 3 Illustrated parts catalog
Check the following locations for the labels described in this section: the bottom of
Description
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description
HP product name (select products only)
Function
This is an alphanumeric identifier that is unique to
each product.
This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
This number describes the duration of the warranty
period for the computer.
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.