HP pavilion 14-ab099 Maintenance And Service Manual
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HP pavilion 14-ab099 Maintenance And Service Manual

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HP Pavilion 14 Notebook PC (AMD) (model
numbers 14–ab000 through 14–ab099)
Maintenance and Service Guide

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Summary of Contents for HP pavilion 14-ab099

  • Page 1 HP Pavilion 14 Notebook PC (AMD) (model numbers 14–ab000 through 14–ab099) Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 6 Display ................................... 7 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader (select models only) ............. 12 Keys ..............................
  • Page 8 8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................. 74 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............75 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 8.1 ..........76 Using Setup Utility (BIOS) ............................ 76 Starting Setup Utility (BIOS) ......................
  • Page 9 Restoring factory default settings in Setup Utility ................80 Exiting Setup Utility ........................... 80 Using HP PC Hardware Diagnostics (UEFI) ......................80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........81 11 Specifications ............................82 Computer specifications ............................82 12 Backing up, restoring, and recovering –...
  • Page 10 Creating the restore DVDs ........................ 94 Creating a restore image on a USB device ..................94 Performing recovery using the restore media ................. 95 Backing up your information ..........................95 15 Power cord set requirements ........................97 Requirements for all countries ........................... 97 Requirements for specific countries and regions ....................

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion Notebook PC (AMD processor, model numbers 14–ab000 through 14–ab099) ● Processors AMD™ Quad-Core A10-8700 (1.8GHZ, up to 3.2GHz), 1600-MHz/2-MB L2, Quad 15W ● AMD Quad-Core A8-7410 (2.2GHZ, up to 2.5GHz), 1600-MHz/2-MB L2, Quad 15W ●...
  • Page 12 Support for external 9.5 mm tray load, SATA, DVD±RW DL SuperMulti drive Audio and video Integrated HP TrueVision camera: HD (1280x720 by 30 frames/sec), fixed (no tilt), with activity light Dual digital microphones with appropriate software - echo cancellation, noise suppression...
  • Page 13 Category Description ● 4–cell battery, 41–Whr, Li-ion battery Security Security cable slot Trusted platform module (TPM) 2.0 support Operating system Preinstalled: ● Windows 10 ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 (not applicable on computer models equipped with a TouchScreen display assembly) Serviceability End user replaceable parts: ●...

  • Page 14: External Component Identification

    ● Hard drive/optical drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
  • Page 15 Windows 8: ▲ From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 17: Display

    Display NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer.
  • Page 18 Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.
  • Page 19 Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ▲ Display...

  • Page 20: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Windows key Displays the Windows Start menu. Action keys Execute frequently used system functions. NOTE: On select models, the action key turns the radiance backlight keyboard feature off or on.

  • Page 24: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 25: Locating System Information

    Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Model name (2): Serial number (3): Product number (4): Warranty period (5): Model number Using Windows, briefly press the...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display assembly: For display assembly spare part information for non-TouchScreen models, see Display assembly (non- TouchScreen) (select models only) on page 61. For TouchScreen models, see Display assembly (TouchScreen) (select models only) on page 66 Keyboard/top cover: For use in Canada 806756-DB1...
  • Page 28 Item Component Spare part number TouchPad (includes cables) 811580-001 Speakers 806755-001 Power button board (includes cable) 806749-001 WLAN module: Broadcom BCM43142 802.11 b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792608-005 Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW Combo Adapter 806723-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005...
  • Page 29 Item Component Spare part number Equipped with an AMD A4–6210 1.80-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, 806762-001 quad core, 15 W), a graphics subsystem with UMA memory, and a non-Windows operating system Power connector cable 806746-001 Memory modules (2, PC3, 12800, 1600): 8 GB 693374-005 4 GB...
  • Page 30 Item Component Spare part number 4–cell, 48–WHr, 2.8–AH, Li-ion 800050-001 (17) Base enclosure: In blizzard white finish 806737-001 In cobalt blue finish 806740-001 In natural silver finish 806738-001 In pretty pink finish 806741-001 In “TKB” finish 810976-001 In sunset red finish 806739-001 In violet purple finish 806742-001...

  • Page 31: Display Assembly Subcomponents (Non-Touchscreen Models Only)

    Display assembly subcomponents (non-TouchScreen models only) Item Component Spare part number Display bezel 806744-001 Webcam/microphone module 806758-001 Display panel (14 in, LED, HD, BrightView SVA display panel) 806766-001 Display hinges 806748-001 Display panel cable 806745-001 WLAN Antenna Kit (includes transceiver and cable) 806731-001 Display back cover: In blizzard white finish...
  • Page 32 Item Component Spare part number In cobalt blue finish 806734-001 In natural silver finish 806732-001 In pretty pink finish 806735-001 In sunset red finish 806733-001 In “TKB” finish 810974-001 In violet purple finish 806736-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Display Assembly Subcomponents (Touchscreen Select Models Only)

    Display assembly subcomponents (TouchScreen select models only) Item Component Spare part number Display bezel 806744-001 Webcam/microphone module 806758-001 Display panel (14 in, LED, HD, BrightView SVA, TouchScreen display panel) 811079-001 Display panel cable 811584-001 Display hinges 806748-001 WLAN Antenna Kit (includes transceiver and cable) 806731-001 Display enclosure: In blizzard white finish...

  • Page 34: Miscellaneous Parts

    HP Smart AC Adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 710412-001 45-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) 741727-001 HDMI to VGA adapter 701943-001 Power cord (3-pin, black, 1.83-m):...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 43 Remove one Phillips PM2.5×7.2 screw (1) that secures the optical drive to the computer. Slide the optical drive out of the computer (2). To remove the optical drive bracket, remove one Phillips PM2×3.87 screw (1) that secures the bracket to the drive (2). Reverse this procedure to install the optical drive.

  • Page 44: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. There are 3 rubber feet that attach to the bottom cover in the locations illustrated below. The feet (1) that cover two screws are round. The foot along the front of the computer (2) is long and thin.
  • Page 45 Lift the corner covers away from the computer (2). The bottom corner covers are available using spare part number 806753-001. Remove the bottom screw covers and screws: Remove the two screw covers (1). Remove the two Phillips PM2.5×7.2 screws (2) that secure the bottom cover to the computer. Component replacement procedures...
  • Page 46 Remove the remaining twelve Phillips PM2.5×7.2 screws that secure the bottom cover to the computer. Release the bottom cover: Slide a case utility tool into a space between the bottom cover and the frame of the computer, exerting gentle pressure until the clips release (1). Tilt the bottom cover up at the front of the computer (2).

  • Page 47: Hard Drive

    Hard drive Description Spare part number 2 TB, 5400 rpm, 9.5mm 801808-005 1 TB, 5400 rpm, 9.5mm 778192-005 750 GB, 5400 rpm, 9.5mm 778190-005 500 GB, 5400 rpm, 7mm/9.5mm 778186-005 1 TB, 5400 rpm + 8 GB NAND Hybrid HDD, 9.5mm 731999-005 Hard Drive Hardware Kit (not illustrated, includes the hard drive bracket, connector cable, isolators, and 806751-001...
  • Page 48 Remove the hard drive (3). Disassemble the hard drive bracket: Disconnect the hard drive connector cable (1) from the hard drive. Remove the hard drive brackets (2). Reverse this procedure to install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Memory Module

    Memory module Description Spare part number 8 GB 693374-005 4 GB 691740-005 2 GB 691739-005 Before removing the memory, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 50: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792608-005 Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW Combo Adapter 806723-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005 Realtek RTL8188EE 802.11b/g/n Wi-Fi Adapter 792609-005...
  • Page 51 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 52: Fan

    Description Spare part number 806747-001 Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 53: Usb Connector Board

    USB Connector board NOTE: The connector board spare part kit includes the connector board cable. Description Spare part number Connector board with cable 806750-001 Before removing the connector board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 54: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an AMD A10-8700P 1.80-GHz (up to 3.20-GHz) processor (1600-MHz FSB, 2.00-MB L2 806765-501 cache, quad core, 15 W), a graphics subsystem with up to 2.0-GB of discrete memory, and the Windows 10 or Windows 8 Professional operating system Equipped with an AMD A10-8700P 1.80-GHz (up to 3.20-GHz) processor (1600-MHz FSB, 2.00-MB L2 806765-501...
  • Page 55 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 31), and then remove the following components: Optical drive (see DVD±RW Double-Layer SuperMulti Drive on page 32).
  • Page 56 Disconnect the WLAN antenna cable (9). NOTE: If you have already removed the WLAN module (see WLAN module on page 40), then this cable has already been disconnected. NOTE: On select models, you may need to disconnect two WLAN antenna cables. Remove three Phillips PM2.5×3.7 screws (1) that secure the system board to the keyboard/top cover.
  • Page 57 Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 58: Heat Sink (With Discrete Memory)

    Heat sink (with discrete memory) NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD A10 processor and a graphics subsystem with 809105-001 discrete memory IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 59 Lift heat sink away from system board (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 60: Heat Sink (With Uma Memory) (Select Models Only)

    Heat sink (with UMA memory) (select models only) NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD A8/A6/A4 processor and a graphics subsystem 806759-001 with UMA memory For use only with computer models equipped with an AMD A10 processor and a graphics subsystem with 809104-001...
  • Page 61 Lift heat sink away from system board (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 62 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the cable. Description Spare part number TouchPad board with cable 811580-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the TouchPad, follow these steps: Shut down the computer.
  • Page 64 Remove the bracket (3) from the sockets (4). Remove the TouchPad: Release the TouchPad by tilting upward at the front (1). Pull the TouchPad away from the computer at an angle (2). Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Removing The Display

    Removing the display IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Lift the bottom cover away from the display assembly (3). Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Speakers

    Speakers Description Spare part number Speakers 806755-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 68: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 806746-001 Before removing the power connector cable, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 69: Power Button Board

    Power button board NOTE: The power button board spare part kit includes the power connector cable. Description Spare part number Power button board 806749-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: Shut down the computer.
  • Page 70 Lift the power button board up at an angle and remove from the bottom cover (4). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Display Assembly (Non-Touchscreen) (Select Models Only)

    Display assembly (non-TouchScreen) (select models only) Description Spare part number Display enclosure in blizzard white finish 806737-001 Display enclosure in cobalt blue finish 806734-001 Display enclosure in natural silver finish 806732-001 Display enclosure in pretty pink finish 806735-001 Display enclosure in sunset red finish 806733-001 Display enclosure in “TKB”...
  • Page 72 Lift the bezel away from the display enclosure (6). Remove the webcam and microphone module: Disconnect the webcam cable (1). Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the webcam to avoid breaking the component.
  • Page 73 Lift the display panel away from the display enclosure at an angle (2). Remove the display panel: Remove adhesive covering display panel connector (1). Disconnect display panel cable (2). Lift the display panel away from the display enclosure (3). Remove the display panel cable: Disconnect display panel cable from webcam (1).
  • Page 74 Remove cable from display enclosure (3). Remove the display panel hinges: Remove the two Phillips PM1.9×3.5 screws (1) that secure the hinges to the display enclosure. Remove the two Phillips PM2.5×3.22 broad head screws (2) that secure the hinges to the display enclosure.
  • Page 75 Release the WLAN transceivers (1). CAUTION: The transceivers are attached to the display enclosure with adhesive. To avoid damaging the components, use only gentle pressure when removing them from the enclosure. Release the antenna cable from the routing clips on the right side of the enclosure (2). Remove antenna cable from enclosure (3).

  • Page 76: Display Assembly (Touchscreen) (Select Models Only)

    Display assembly (TouchScreen) (select models only) Description Spare part number Display enclosure in blizzard white finish 818391-001 Display enclosure in cobalt blue finish 818388-001 Display enclosure in natural silver finish 818386-001 Display enclosure in pretty pink finish 818389-001 Display enclosure in sunset red finish 818387-001 Display enclosure in “TKB”...
  • Page 77 Lift the panel away from the display enclosure (2). Remove the TouchScreen from the display panel: Remove the four Phillips PM1.9×2.9 screws (1) that secure the display to the display enclosure. Lift the panel up from the display enclosure (2). Remove the webcam and microphone module: Disconnect the webcam cable (1).
  • Page 78 Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the webcam to avoid breaking the component. Release the TouchScreen interface board: Disconnect the TouchScreen interface board cable (1). Detach the clips from the board (2).
  • Page 79 Remove the hinges from display enclosure (4). Remove the display panel cable: Disconnect display panel cable from webcam (1). Remove cable from routing clips on display enclosure (2). Remove tape cover display panel cable connector (3). Disconnect the display panel cable from the TouchScreen (4). Remove the WLAN module antenna cable: Release the WLAN transceiver (1).
  • Page 80 CAUTION: The transceiver are attached to the display enclosure with adhesive. To avoid damaging the component, use only gentle pressure when removing them from the enclosure. Release the antenna cable from the routing clips on the right side of the enclosure (2). Remove antenna cable and transceiver from enclosure (3).

  • Page 81: Using Setup Utility (Bios) - Windows 10

    Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Determining The Bios Version

    To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 83: Synchronizing A Tablet And Keyboard (Select Products Only)

    name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 84: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 85: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 86: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) - Windows 8.1

    BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 87: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 89: Using Setup Utility (Bios) And System Diagnostics - Ubuntu

    10 Using Setup Utility (BIOS) and System Diagnostics – Ubuntu Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Displaying System Information

    Exit > Exit Discarding Changes, and then press enter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 91: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: Go to http://hp.com/go/techcenter/pcdiags.

  • Page 92: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Width 34.54 cm 13.60 in Depth 24.25 cm 9.55 in Height (front to back) 2.5 cm .98 in Weight 1.96 or 2.10 kg (depending on 4.33 or 4.63 lb (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 93: Backing Up, Restoring, And Recovering - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 94: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 95: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 96: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 97: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 98: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 99: Backing Up, Restoring, And Recovery - Windows 8.1

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 100: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 101: Recovering Using Hp Recovery Manager

    ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 102: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 103: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 104: Backing Up, Restoring, And Recovering - Ubuntu

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.

  • Page 105: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 106 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 107: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 108 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 109: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 110: Index

    48, 50 action keys, identifying 13 computer specifications 82 spare part number 48, 50 audio, product description 2 connector board HP PC Hardware Diagnostics (UEFI), audio-out (headphone)/audio-in removal 43 downloading 78 (microphone) jack, identifying 4 spare part number 43...
  • Page 111 91 system information, locating 15 USB 2.0 6 USB flash drive 92 system recovery 91 USB 3.0 5, 6 using HP Recovery media 90 for Ubuntu computer models 94 power button board recovery media system restore point removal 59...
  • Page 112 vents, identifying 5, 14 video, product description 2 warranty period 15 webcam light, identifying 7, 8 webcam, identifying 7, 8 Windows key, identifying 13 Windows tools, using 90 Windows, system restore point 89, wireless, product description 2 WLAN antennas, identifying 7, 9 WLAN module removal 40 spare part number 40...

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Pavilion 14-ab000

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