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HP 242 G2 Maintenance And Service Manual

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HP 242 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP HP 242 G2

  • Page 1 HP 242 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in the drive to install the Windows 7 software and express warranty statements accompanying take full advantage of Windows 7 functionality.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............8 Keys ..............................9 Left ..................................10 Right ..................................
  • Page 8 Processor ............................66 Speakers ............................68 Display assembly subcomponents ....................69 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........75 Using Computer Setup ............................75 Starting Computer Setup ........................75 Navigating and selecting in Computer Setup ................... 75 Restoring factory settings in Computer Setup .................
  • Page 9 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........81 Using Computer Setup ............................81 Starting Computer Setup ........................81 Navigating and selecting in Computer Setup ................... 81 Restoring factory settings in Computer Setup ................. 82 Updating the BIOS ..........................
  • Page 10 12 Backup and recovery in Windows 7 ......................98 Creating recovery media and backups ........................ 98 Guidelines ............................98 Creating recovery media with HP Recovery Disc Creator ..............98 Creating recovery media ....................99 Backing up your information ......................99 Performing a system recovery ..........................

  • Page 11: Product Description

    Product description Category Description Discrete models models Product Name HP 242 G2 Notebook PC √ √ Processors ● Intel® Core® i7-4600M 2.90-GHz processor (turbo up to 3.60-GHz; 1600- √ √ MHz FSB, 4.0-MB L3 cache, 37 W) ● Intel Core i5-4200M 2.50-GHz processor (turbo up to 3.10-GHz, 1600- MHz FSB, 3.0-MB L3 cache, 37 W)
  • Page 12 √ √ Dual digital microphone DTS Sound + Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1 PC, USB 2.0, M-JPEG, 1280×720 by 30 frames per second) Supports no webcam option Ethernet Integrated 10/100/1000 network interface card (NIC) √...
  • Page 13 Category Description Discrete models models Keyboard/pointing Full-size, island-style, water-resistant keyboard (no numeric keypad) √ √ devices Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default Taps enabled by default Power requirements Support for the following AC adapters with 4.5-mm smart connectors: √...
  • Page 14 Category Description Discrete models models ● Windows 7 drivers (32- and 64-bit) Serviceability End user replaceable parts: √ √ ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● Optical drive ● WLAN module Chapter 1 Product description...

  • Page 15: External Component Identification

    To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

  • Page 16: Top

    TouchPad Component Description TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. . Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 17: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key. Windows button Windows 8: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Left

    Left Component Description Power connector Connects an AC adapter. ● AC adapter/Battery light White: The computer is connected to external power and the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charged from 0 to 99 percent. ●...

  • Page 21: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start >...

  • Page 22: Front

    Component Description NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Front Component Description Speakers (2) Produce sound. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 23: Bottom

    Bottom Component Description Battery lock latch Locks the battery in the battery bay. Battery bay Holds the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 HP Support Assistant. To access HP Support Assistant in Windows 8, from the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 26 Item Description Function PCID number The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in Indonesia 728127-D61 For use in Taiwan 728127-AB1 For use in Thailand 728127-281...
  • Page 29 Item Component Spare part number Intel Core i3-4100M processor (2.50-GHz, 3-MB L3 cache, 37 W) 737328-001 Intel Core i3-4100M processor (2.50-GHz, 3-MB L3 cache, 37 W) 737474-001 Intel Core i3-4000M processor (2.40-GHz, 3-MB L3 cache, 37 W) 737327-001 Intel Pentium 3550M processor (2.40-GHz, 2-MB L3 cache, 35 W) 737329-001 Intel Celeron 2950M processor (2.0-GHz, 2-MB L3 cache, 35 W) 737326-001...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use in models with a webcam 724297-001 For use in models without a webcam 728281-001 Webcam/microphone module (includes double-sided adhesive) 728284-001 Display panel cable (includes webcam/microphone module cable) 724298-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 728280-001 Display hinges...

  • Page 31: Plastics Kit

    Plastics kit Item Component Spare part number Plastics kit 728283-001 Top cover corner covers Memory cover door Hard drive cover door Plastics kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 634250-001 500-GB, 7200-rpm, 9.5-mm 678101-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 7.0-mm 645193-005...

  • Page 33: Miscellaneous Parts

    65-W AC adapter for use in all countries and regions except the People’s Republic of China and India 710412-001 65-W AC adapter for use in the People’s Republic of China and India 714657-001 Mouse, laser 674318-001 HP Ultraslim Keyed Cable Lock 703372-001 HP Business Case 718550-001 Power cord (3-pin, black, 1.83-m): For use in Europe...
  • Page 34 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard drive connector cable) 703372-001 HP Ultraslim Keyed Cable Lock 708462-001 4-cell, 41-Wh, 2.80-Ah, Li-ion battery 710412-001 65-W AC adapter for use in all countries and regions except the People’s Republic of China and India 710413-001 90-W AC adapter for use in all countries and regions except the People’s Republic of China and India...
  • Page 35 Spare part number Description flag 724299-001 Raw display panel support kit 724933-001 4-cell, 48-Wh, 3.20-Ah, Li-ion battery 725239-001 Fingerprint reader board (includes bracket and cable) 725240-001 14.0-in, anti-glare, 1366×768, HD, LED display panel 728127-001 Keyboard for use in the United States (includes keyboard cable) 728127-281 Keyboard for use in Taiwan (includes keyboard cable) 728127-AB1...
  • Page 36 Spare part number Description flag 743704-601 System board for use in models with Windows 8 Professional and with 1-GB graphics (includes thermal material) 743705-001 System board for use in models without Windows 8 and with 2-GB of discrete graphics memory (includes thermal material) 743705-501 System board for use in models with Windows 8 Standard and with 2-GB of discrete graphics...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 41 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 43: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. These components are included in the Hard Drive Hardware Kit, spare part number 718432-001. Description Spare part number 1-TB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 634250-001...
  • Page 45 Remove the hard drive service cover. The hard drive service cover is included in the Plastics Kit, spare part number 718432-001. Disconnect the hard drive connector cable (1) from the system board. Lift the hard drive to remove it from the hard drive bay (2). If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you.
  • Page 46 Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Broadcom BCM943228 802.11abgn 2x2 Wi-Fi + Bluetooth 4.0 Combo Adapter 730668-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 49: Msata Drive

    mSATA drive Description Spare part number 32-GB mSATA drive 728857-001 Before removing the mSATA drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 50: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 51 Lift the rear edge of the memory module service cover (2) and swing it up and forward until it disengages from the computer. Remove the memory module service cover. The memory module service cover is included in the Plastics Kit, spare part number 728283-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 52: Optical Drive

    Optical drive All optical drive spare part kits contain a bezel and bracket. Description Spare part number DVD±RW Double-Layer with SuperMulti Drive 728285-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the optical drive (3). If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 56: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number For use in Indonesia 728127-D61 For use in Taiwan 728127-AB1 For use in Thailand 728127-281 For use in the United States 728127-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 57 Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest.
  • Page 58 Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad) 745152-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 60 Remove the two Phillips PM2.0×2.0 broad head screws (2) in the optical drive bay that secure the top cover to the computer. Turn the computer upright with the front toward you and open it. Release the following ZIF connectors on the system board: ●...

  • Page 61: Fingerprint Reader Board

    Remove the top cover (2). Reverse this procedure to install the top cover. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 725239-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 The fingerprint reader is held in place with double-sided adhesive. Carefully pry the fingerprint reader up off of the top cover (4). Reverse this procedure to install the fingerprint reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Power Button Board

    Power button board Description Spare part number Power button board for use in models with discrete graphics (includes cable) 718436-001 Power button board for use in models with UMA graphics (includes cable) 753197-001 Before removing the power button board, follow these steps: Turn off the computer.

  • Page 64: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board for use in models with discrete graphics (includes bracket and cable) 728410-001 TouchPad button board for use in models with UMA graphics (includes bracket and cable) 753198-001 Before removing the TouchPad button board, follow these steps: Turn off the computer.
  • Page 65 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 66: Fan

    Description Spare part number Fan (includes cable) 718430-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 67 Open the computer. Remove the tape (1) that attaches the fan to the heat sink. Remove the two Phillips PM2.0×4.5 screws (2) that secure the fan to the base enclosure. Remove the fan (3) from the base enclosure. Reverse this procedure to install the fan. Component replacement procedures...

  • Page 68: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes cable) 718435-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models without Windows 8 and with 2-GB of discrete graphics memory 743705-001 System board for use in models with Windows 8 Standard and with 2-GB of discrete graphics memory 743705-501 System board for use in models with Windows 8 Professional and with 2-GB of discrete graphics 743705-601...
  • Page 70 Close the computer. Turn the computer upside down, with the front toward you. Disconnect the display panel cable from the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the speaker cable (1) from the system board. Release the ZIF connector (2) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board.
  • Page 71 Release the power connector cable (2) from the routing channel built into the base enclosure. Remove the three Phillips PM2.5×4.5 screws (3) that secure the system board to the base enclosure. Lift the right side of the system board (1) until it rests at an angle. Remove the system board by sliding it up and to the right an angle (2).

  • Page 72: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 732625-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Heat Sink

    Reverse this procedure to install the power connector cable. Heat sink Description Spare part number Heat sink for use in models with discrete graphics (includes replacement thermal material) 753089-001 Heat sink for use in models with UMA graphics (includes replacement thermal material) 753090-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 74 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 75 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 76: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4600M 2.90-GHz processor, 4.0-MB L3 cache, 37 W 737330-002 Intel Core i5-4200M processor (2.50-GHz, 3-MB L3 cache, 37 W) 737328-001 Intel Core i3-4100M processor (2.50-GHz, 3-MB L3 cache, 37 W) 737474-001 Intel Core i3-4000M processor (2.40-GHz, 3-MB L3 cache, 37 W) 737327-001...
  • Page 77 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 78: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 718443-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 79: Display Assembly Subcomponents

    Reverse this procedure to install the speakers. Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. A Raw panel support kit is available using spare part number 724299-001. To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.
  • Page 80 Remove the display assembly (4) from the computer. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two crew covers (1) and the two Phillips PM2.5×3.5 screws (2) that secure the display bezel to the display assembly.
  • Page 81 Remove the display bezel (4). The display bezel is available using spare part number 724297-001 for models with a webcam and 728281-001 for models without a webcam. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.
  • Page 82 Release the grounding tape (1) that secures the left display hinge to the display enclosure. Remove the four Phillips PM2.5×3.0 screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3). The display hinges are available using spare part number 728282-001. If it is necessary to replace the display panel: Remove the eight Phillips PM2.0×2.5 screws (1) that secure the display panel to the display enclosure.
  • Page 83 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 725240-001. If it is necessary to replace the display panel cable: Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
  • Page 84 Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the wireless antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.

  • Page 85: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 86: Restoring Factory Settings In Computer Setup

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Computer Setup. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 87: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 88: Using Multiboot

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 89: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 90: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 91: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 92: Restoring Factory Settings In Computer Setup

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Computer Setup. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 93: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 94: Using Multiboot

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 95: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 96: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see...

  • Page 97: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 98: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 99: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 100 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

  • Page 101: 10 Specifications

    10 Specifications Computer specifications 34.7cm, 24.5cm, 2.45cm, and 2.0kg Metric U.S. Dimensions Width 34.7 cm 13.66 in Depth 24.5 cm 9.66 in Height (front to rear) 3.1 cm 1.22 in Weight 2.2 kg 4.85 lbs Input power Operating voltage and current 19.5 Vdc @ 3.33 A –...

  • Page 102: Hard Drive Specifications

    Metric U.S. Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.00 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 1-TB* 750-GB** 500-GB**...

  • Page 103: Dvd±Rw Double-Layer With Supermulti Drive

    DVD±RW Double-Layer with SuperMulti Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD- CD-I Bridge (Photo-CD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD- R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Access time...

  • Page 104: 11 Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 105: Using F11 Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using f11 recovery tools...

  • Page 106: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 107: Using Windows Refresh Or Windows Reset

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 108: 12 Backup And Recovery In Windows 7

    12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 109: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 110: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 111: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 112 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 113: 13 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 114 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 115: 14 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 116: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 117 Code is updated when the writing data to this accessible) mouse, & system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...

  • Page 118: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates.
  • Page 119 This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings.

  • Page 120: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 121 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 122: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 123: Index

    Index DVD±RW Double-Layer with AC adapter, spare part numbers 23, cables, service considerations 28 SuperMulti Drive caps lock light, identifying 7 precautions 28 AC adapter/battery light 10 chipset, product description 1 removal 42 antenna components spare part number 19, 22, 25, removal 73 bottom 13 spare part number 20, 25, 74...
  • Page 124 80 memory module removal 53 using 79 identifying 13 spare part number 18, 24, 53 HP Recovery Disc Creator, using 98 product description 1 power button, identifying 8 HP Recovery partition removal 40 power connector cable checking for presence 101...
  • Page 125 graphics 1 connectors 28 hard drive 1 plastic parts 27 webcam keyboard 3 service tag 15 identifying 5 memory module 1 serviceability, product description 4 webcam light, identifying 5 microphone 2 setup utility webcam/microphone module operating system 3 navigating and selecting 75, 81 removal 71 optical drive 2 restoring factory settings 76, 82...

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